Customer Reviews for U-Haul Moving & Storage of Jacksonville Heights

1,721 reviews

9422 103rd St   Jacksonville, FL 32210
(W of Shindler next to Deerpointe)

(904) 772-8592

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(904) 772-8592

9422 103rd St
Jacksonville, FL 32210
(W of Shindler next to Deerpointe)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jessica C.  |  First Impressions 
Rating:
5.0

Good

Raymond B.  |  First Impressions 
Rating:
5.0

Staff is extremely helpful.

Edwin L.  |  First Impressions 
Rating:
5.0

Excellent management and staff!

THOMAS W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHNNIE M.  |  Overall Experience 
Rating:
5.0

This U-Haul location is the best maintained and cleanest location I’ve dealt with. I would hope you will recognize your Management and Staff for this or this survey is for nothing.

THOMAS W.  |  First Impressions 
Rating:
5.0

Thank you for all your help

Kenneth N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G.  |  First Impressions 
Rating:
5.0

I love how easily accessible it is.

BARBARA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonan S.  |  Overall Experience 
Rating:
4.0

Very helpful, polite, & friendly.

Cameron H.  |  First Impressions 
Rating:
5.0

You guys always go above and beyond especially Kyle

TINA G.  |  Online Move In 
Rating:
5.0

Love to work with people at U-Haul at a 103rd. Everything was smooth. The staff was wonderful and demonstrate a friendly environment. Kyle and Jason are amazing. They are very carrying. I will work with them in the future again. The storage unit is clean.

maria g.  |  Overall Experience 
Rating:
4.0

Kyle was very helpful and pleasant each and every time all the staff were but he helped me most overall everything was beyond my expectations thank you

Alicia L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

leroy j.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Betty B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gabriel J.  |  Online Move In 
Rating:
4.0

Good people inside Megan was great

Todd H.  |  First Impressions 
Rating:
5.0

Thank you for all your help

Kenneth N.  |  First Impressions 
Rating:
4.0

Was a little frustrated cuz I had a reservation for a 10x10 climate controlled storage unit but when I got there I didn't have a reservation. Fortunately a lady who had went in the day before was returning a storage unit she had only had for 24 hours. I was frustrated due to the fact I've been trying to get a climate controlled storage unit here since May and was on a waiting list to be called. Kyle help me reserve two 5x10s but when he called me to see if I was still coming in on the 26th he happened to have a 10x10 so we put the reservation on that. But when I went in my reservation was gone. But it worked out in the end cuz I ended up getting the one the lady was returning. But I was told that someone may have taken a reservation off my name and gave the storage to that other lady which really upset me. Especially since I've been in every month trying to see if you guys had a 10x15 or 10x10

SHEILAH H.  |  First Impressions 
Rating:
5.0

I am a return customer for a reason..Good service and knowledgable staff...

Robert L.  |  First Impressions 
Rating:
5.0

Mr Butler was great. Great customer service. Great experience.

ERRICK P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Byron H.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Henry S.  |  First Impressions 
Rating:
1.0

This was the worse experience in my life because I explained everything to the person over the phone about the size of the truck I had and needed space to fit everything in but they gave me a 10x10x11 storage space to fit a 26’ truck full of materials. I immediately told that it wasn’t big enough but they had no more storage available so had to drive to a different location which was not climate control, I ended up having to store my belonging in two different storage. It was a nightmare and will never use uhaul again!

Duvil S.  |  First Impressions 
Rating:
5.0

Everyone was courteous and professional!!!

John B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dana J.  |  First Impressions 
Rating:
5.0

They were friendly and it’s was the best experience ever. They where very helpful and helped us with a lot loved them

CHERLYN M.  |  First Impressions 
Rating:
5.0

Kyle the owner helped us and walked us through the facility. Compared to other storage facilities we looked at this was by far the best.

Van V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian W.  |  First Impressions 
Rating:
5.0

Everything was great from the hours to the truck handling to the storage to the staff. Kyle went above and beyond for me and made this experience very relaxing for me.

CARLOS S.  |  First Impressions 
Rating:
5.0

Outstanding service... Utah to San Diego to Jacksonville over seven days...2,600 miles... everything worked perfect.. Great job!!! G

Gary J.  |  First Impressions 
Rating:
5.0

Very Professional!

Edward R.  |  First Impressions 
Rating:
2.0

Staff member didn't tell me what would happen when bringing the truck back before time.No information was listed on the contract.

VALENIE H.  |  First Impressions 
Rating:
5.0

My experience from the Customer Service with the U-Haul in Orange Park, to Drew who dropped of my U-Box and then finally Kyle at 9422 103rd. St. In Jacksonville. I can not say enough great things. Kyle was so accommodating to me ,patient with me and just gave me the best customer service. He was working alone and was very quick and gave you his full attention to all customers. Thank you for everything Kyle I appreciate your service.

marie w.  |  First Impressions 
Rating:
5.0

I was going through it, and the staff that was working helped me manuver everything flawlessly.

Angela C.  |  First Impressions 
Rating:
5.0

no problems whatsoever

timothy h.  |  Reservation 
No reviews have been submitted for this location.

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