Customer Reviews for U-Haul Moving & Storage of Kalamazoo

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Kalamazoo

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STANLEY LEONARD M.
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Customer did not leave a comment.

Jessica L.
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The man was very kind an helpful

Suzanne A.
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I truly enjoyed my experience with William. He made the moving transition seamless and pleasant, which we all know is nice when moving is so tedious! I am sincerely pleased with the customer service I received from William and would recommended working with him for any moving needs you may have!

Robert V.
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RONNIE RAY K.
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Karen W.
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Chris M.
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Theresa S.
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Breigh M.
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DENNIS LYN M.
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Emily D.
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ELIZABETH RENA B.
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Even thought it was a busy weekend, I felt like they handled it well and wait times were short. The staff was friendly too!

Johnny W.
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They overcharged me ,got back 5 minutes before closing they would not see me . Change me for insurance I did not ask for ,I'm retired and poor sham on uhhaul.

ELIZABETH SHIRLE R.
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Customer did not leave a comment.

DOUGLAS JOHN M.
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Customer did not leave a comment.

Paul C.
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Uhaul needs to clarify ball requirements for trailers

Airel E.
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Everything.

Steven T.
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Oil light and check engine light came on during my cross country trip. The truck was clean but obviously needed some maintenance. I called support when lights cam on to trouble shoot and verify I could continue. This delayed my trip by at least 2 hours.

Thomas M.
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Customer did not leave a comment.

William L.
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Associate working with me was courteous and professional!

Alexandria T.
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Jasmine was great to work with. They helped us move right along in a timely manner (we had a slight time crunch) and had a great personality when discussing the contract. Very helpful in all aspects, and could not have asked for a better rep for U-Haul!

RAYMOND G. | First Impressions |
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The staff was extremely friendly and helpful. Can't recommend enough to others.

CHRISTOPHER P.
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Wayne M.
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SCOTT HAMILTON W.
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Jasmine and Courtney were an awesome team! They were fast, efficient, and kind! We already told 4 people about our experience there. Definitely would recommend this location!!!!

GLORIAANN L.
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Kristy C.
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RODNEY LAMAR T.
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curtis W.
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Keep up the good work!

Jason T.
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KRISTI LEIGH D.
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I was surprised that I was asked to help lift the trailer to put it on the hitch of my car.

Terry F.
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Everything went very well with my move and the containers I rented. The crew at U-haul did a fine job getting me in and out of there location. They were very helpful in making sure I understood everything and the hook up was complete. They were very accommodating in having my boxes ready for me to pick up and unload. I would recommend this process to everyone that is wants to reduce the cost of moving.

Paula A.
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Nothing

Vincent G.
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The U-Haul staff on Portage St in Kalamazoo are excellent. The 10 ft truck I rented worked well. The needed improvement is to lower the cost which at $.79/mile is high

David Q.
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Ronaldjay N.
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Robert W.
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Staff is always efficient.the facilities always well stocked. I've had two great experiences there this fall. Thank you

Devon F.
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Courtney was very helpful and was able to locate our trailer and get everything hooked up safely and effectively relatively quickly. He was very pleasant to work with. Friendliness of staff is the main reason I would recommend this location.

Michael T.
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the receipt given to me did not show the actual charge for renting the truck and the bill I received through email also did not show the actual charge for renting the truck.

Timothy C.
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Not really anything you can do. The location is just not in a very nice part of the city.

MARVIN EARL J.
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good

MARK ROBERT W.
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Ken W.
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Cory B.
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I was charged for driving 43 miles when I actually drove less than 10 miles! I was told there was ¼ tank of gas. When I got in the truck, the display said '31 miles to Empty'. I took a picture. I brought it back with me has than it had when I picked it up and yet I was charged $51 for fuel service! I AM NOT HAPPY!

DAVID C.
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U haul is the way to go for the do it yourself person You get what you want when finished return the item done deal.

Kenneth G.
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A superior experience. Quick. Very professional. From pick up to drop off.

Nicholas V.
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Customer did not leave a comment.

Kevin S.
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William T.
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The staff working on Dec 16 at 3:30 and at 6 pm where very professional, courteous, and helpful. I'll rent from there again.

Brian B.
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The girl who checked me out when I turned in the truck was dealing with a VERY rude customer and did an amazing job. She was getting screamed at and did everything she could to keep the situation under control. I wish I knew her name because I was very proud of the way she handled it.

Greg A.
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I use this location on Portage Road for rentals and getting propane tanks filled. Always great service

David S.
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Cargo van was basically clean. However, windshield and side mirrors were dirty and I cleaned before my trip. Other than that minor inconvenience, the rental process was easy and I appreciated the friendly, helpful employees at the Kalamazoo location!

Tim S.
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The Kalamazoo store on Portage st. has been my go to store for moving for decades. They always have the solution I need for moving. I applaud them because they do their jobs with such excellence. Bravo!!!

Ann F.
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Always have had good experiences here.

Melody C. | First Impressions |
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Customer did not leave a comment.

Ryan B.
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Absolute scam. I would transport my home items by foot before usining I haul again. Was accused of damage that would literally have been impossible for us to be responsible for. Charged an outrageous amount despite paying extra for insurance. Called to discuss With manager who was defensive and rude. Absolutely horrific experience and would suggest any company over this one and will never stop making sure people know what an awful experience we had.

DAVID W.
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Very pleasant, employees very helpful and knowledgeable

Timothy D.
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CYNTHIASUE P.
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Marklinn P.
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Everyone was real helpful .....Great experience

Ricky A.
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I will be filing a formal complaint with a contact form.

EVANBLAKE I.
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Customer did not leave a comment.

Adam D.
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I don't know if it was just a busy time but I waited for about 10 minutes at drop off before I even seen an employee. Seems like it could have very easy for someone to come in and just take a ton of stuff out of the showroom

Mark L.
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We have always had very positive experiences with UHaul.

RONALD EDWARD W.
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Kimberly B.
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KIMBERLY B. | First Impressions |
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Edward W.
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LOGAN WAYNE H.
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Great employees very helpful even in the cold weather and snow. The lady that helped me was great. Wish I remembered her name.

Jessica D.
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Please have someone on call for after hours drop off . In case something happens, it'd be nice to speak with someone at the location

Ann B.
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There are absolutely NO COMPLAINTS! The service was outstanding! The staff were incredibly helpful. Francesca, Josephine, and Josh were amazing. Plus the young lady who we returned the trailer too was so helpful. I don't know how you get such good talent, I appreciated all their help.

Todd M.
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Two suggestions: 1) The roll up door on the trailer was difficult to get up and down. It worked, however, it was binding. 2) The older trailers have the old style rub rails that don't have slots big enough for tie down straps to get through. It's hard to secure a load when you can use the rails for anchoring. Otherwise a great experience

STEPHANIE RENEE B.
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Have more employees working to spend up the process of the rental.

RANDOLPH K.
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Customer did not leave a comment.

Dana H.
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Dropped the trailer off the first day I got to town, very helpful. Brought the truck back 2nd day, again very efficient and courteous. Made a 24 hour stressful drive very easy to complete transaction.

STEVEN DIRK B.
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Rhonda C.
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Cathy N.
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Kimberly B.
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Great experience being that the 2 men working were so pleasant!!!

Ronald E.
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JEFFREY ROBERT S.
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Ezra R.
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nice people

Christy C.
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Everything worked well, and the service was great!

THERESA MARIE R.
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Lisa B.
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Linda C.
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fantastic service they came to our car outside. really nice

Paul T.
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I was overcharged for use and the Manager Francesca was very rude.

Stephen F.
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Customer did not leave a comment.

QUENTIN DAYTON L.
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Darcey E.
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My trailer was not checked in when it was delivered, I had to call the regional store to get a manager to handle the check in.

Michael R.
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Duanedouglas P.
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ANDRE JEROME R.
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Elaine W.
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It was difficult to find my van in the lot; the counter person could have been more explicit in sending me to the right area. I had to return to inquire, and she was engaged with another individual. That's all-- just let people know WHERE their vehicle is, and how they should exit the lot.

MICHAEL S.
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Patrick K.
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Eva H.
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Continue the excellent services. Thanks U HAUL THE WAY TO GO!

Holly D.
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Customer did not leave a comment.

Janielle M.
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The trailer I rented was in operational condition but there was some packaging long cardboard and some wood debris left over from a previous renter. I cleaned it out and swept it before I returned the trailer so it would be clean for the next renter.

Robert V.
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Customer did not leave a comment.

DIANAMARIE D.
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Pick up and drop off was easy and quick. I used the Portage St. Kalamazoo, MI location

Dennis P.
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Customer did not leave a comment.

Samson K.
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George N. | First Impressions |
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The manager was polite and trying very hard to efficiently handle the folks in the queue waiting for service. Unfortunately, he opted to try to handle two customers simultaneously at two registers. This slowed down the process and was frustrating when it was finally your turn.

Martin R. | First Impressions |
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The guy that helped me was friendly and quick. He even moved the truck for me cuz I didn't feel comfortable backing it up onto Portage rd. Definitely glad i chose this place.

Lisaann K. | First Impressions |
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Thoes stairs were a bear with heavy stuff. Am.grateful for the help when I asked for it. Is a ramp possible? They guys were great! They even told me about a job opening comming up when I asked! Thanks

Luis C. | First Impressions |
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Ryan Revis was very helpful and deserves a raise

Janelys M. | Overall Experience |
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This was the worst experience ever!! We tried to store our things here but the units we were rented were locked and no one had a key. No one knew what was going on while we had PAID movers to help!!

Jessica I. | Overall Experience |
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I regret choosing this location for my unit.

william p. | Overall Experience |
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It's a perfect place storing your stuff and it takes the worry off your mind that nothing will happen to your stuff but the smaller units could be cheaper like the one I had cost too much money

Paul V. | First Impressions |
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These 2 guys ROCKED it! I hope I get them on the next move in August

patricia h. | Overall Experience |
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Thank you so much for keeping my U-boxes indoors, safe from the rain. Christian was very helpful & kind to my mother and also with sorting the delivery of the Uboxes out with the movers.

Jordan T. | Overall Experience |
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card machines were down for a few day so i was unable to get into my storage.When we ended our storage there was an opening at the top liking someone tried to come into our storage.

GILLIAN W. | Overall Experience |
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Very helpful in assisting

Rozlyn R. | Overall Experience |
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The manager gave away my reserved trailer to someone who just walked in without double checking ID's, etc. Didn't check ID or anything. Told my my box had already been picked up. Not the case.

Michael K. | Reservation |
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We would’ve liked it to use the storage facility in Kalamazoo however when we went to check there are no units available even though we had a reservation

Zachary P. | Reservation |
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Although I was able to make an online reservation, there were not any storage units actually available. This was very disappointing.

luis v. | Reservation |
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YOU ALLOWED ME TO BOOK A STORAGE ROOM AND THEY SAID THEY DIDNT HAVE ANY WHEN I GOT THERE. I WASTED SO MUCH TIME LOOKING FOR PLACES AND AT THIS POINT I JUST GAVE UP.

Alyssa L. | Overall Experience |
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Kevin, the manager, was helpful and attentive to everything that needed to be done with my cross country move.

Daniel F. | Overall Experience |
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Friendly staff

landry l. | Overall Experience |
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Never been contacted regarding my account, and every time I call they say they'd call me back...

Becky T. | Overall Experience |
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Friendly helpful staff!

No reviews have been submitted for this location.

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