Customer Reviews for U-Haul Moving & Storage of Kalamazoo

6744 reviews

1004 Portage   Kalamazoo, MI 49001
(2 1/2 Mi N Of I-94)

(269) 345-7141

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(269) 345-7141

1004 Portage
Kalamazoo, MI 49001
(2 1/2 Mi N Of I-94)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Courteous staff and it was quick to check-in and drop back off.

Mark K. 
Rating:
5.0

Customer did not leave a comment.

Lori M. 
Rating:
5.0

Customer did not leave a comment.

SARAH ANN C. 
Rating:
2.0

I returned the vehicle at the same fuel level noted when I picked it up yet I was charged $30+ for fuel. I contacted the store and asked about it but received no reply. I am not happy with my experience.

Josh K. 
Rating:
5.0

I rented a 9 ft. cargo van and it was great. Easy to drive ( I am in my sixties), good air-conditioning, nice radio, etc. The one negative was it would have been easier if there was pull bars mounted by the doors to help you in the van. I moved everything in one load. Thank you.

DEBRA LYNN B. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA RICHARD P. 
Rating:
1.0

I drove around for two hours in the dark trying to find the dropbox and couldn't while getting followed by homeless people and felt very unsafe very unsatisfied wouldn't recommend

jacob H. 
Rating:
5.0

Great customer service

RAQUEL MONIQUE B. 
Rating:
5.0

Customer did not leave a comment.

JOHN ANDREW F. 
Rating:
5.0

Customer did not leave a comment.

April D. 
Rating:
3.0

Customer did not leave a comment.

JACOB MICHAEL R. 
Rating:
5.0

Customer service was great!

DOUGLAS P. 
Rating:
5.0

Excellent customer service! Both checking in and when I dropped truck back off. Thank you!

DEBORAH JANE H. 
Rating:
5.0

The guys came through in the clutch for us and we really appreciated it! Excellent service, great crew!

Bob D. 
Rating:
5.0

Customer did not leave a comment.

LAVERNE D. 
Rating:
5.0

GM was awesome and very helpful.

Ricky A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Meredith B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth F. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Great service 💯

ASSANE D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

ALAN ROGER W. 
Rating:
5.0

Jasmine (and other staff), were incredible. Jasmine explained things thoroughly, and even had the air conditioner running (a first!)---she was A+! Thank you, I'll be back!

KERRY W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER ALAN R. 
Rating:
5.0

There could be more staff to help out but I know it's hard to find help right now. All the employees I encountered were very awesome and eager to help!

Kate M. 
Rating:
5.0

Customer did not leave a comment.

CLARE MARIE C. 
Rating:
1.0

Horrid experience

SEAN MICHAEL-WAK H. 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA E.  |  Overall Experience 
Rating:
4.0

Only reason I don't give 5 stars is that the trailer that I booked wasn't there so it took 45 minutes for them to figure that out and switch my order to another trailer. Everyone was super nice about it but a 45 minute delay on move day is stressful.

Bryan W. 
Rating:
5.0

Customer did not leave a comment.

NATHAN THOMAS M. 
Rating:
5.0

? They r awesome!

LISA ANN K. 
Rating:
3.0

Having cruise control for a long trip would be much better.

Kirk S. 
Rating:
5.0

I was thoroughly satisfied

Jennifer V. 
Rating:
4.0

Your call center sucks. Received an email that my vehicle was going to need to be inspected before pulling the rental trailer. Call the number for what I thought was the store but it was the call center, waited 20 minutes online for someone. They said they would send a message to the store to get the inspection scheduled. After 3 hours still hadn't heard from anyone, called the call center again waited another 10 minutes, the person said that something must be wrong with the system and that they were going to connect me with another department to get it scheduled. Waited on the phone another 15 minutes and while waiting I tried contacting other stores to see if someone had a trailer that I could rent as I needed this confirmed before going into the weekend. Unfortunately all the other stores route into the call center also. Finally I hung up and drove over to the store. They were great and inspected the trailer. Your call center is terrible and the long waits are unacceptable. This will weigh heavily into my decision whether ever use U-Haul again.

JAMES THOMAS F. 
Rating:
5.0

Jasmine was very friendly and helpful. I was all set to go in no-time.

Paul M. 
Rating:
5.0

Don't tell your Customer you are giving them free miles because you had to go 30 miles to get a uhaul had reserved for a month. Then not only not give them the miles but charge them for going over the original 135 miles.

STEVEN G. 
Rating:
4.0

The staff were very friendly and helpful. The pickup truck that I had reserved wasn't returned from the previous renter. I was offered a cargo van at the same price and it more than fit my needs. I was very appreciative of their desire to make sure my short-term rental was fulfilled and everything worked out just fine.

SANDRA VIRGINIA B. 
Rating:
4.0

Customer did not leave a comment.

WILL HORDIN S. 
Rating:
5.0

Great customer service

ELIZABETH K. 
Rating:
5.0

Customer did not leave a comment.

Lori E. 
Rating:
5.0

Great customer service from a busy site!

Joseph H. 
Rating:
2.0

I'm moving, so I have used the 1004 Portage location 3 times in last week--twice to purchase supplies and once to rent a van. Lines are long and waiting time today was 40 minutes. The 2 workers are pleasant but they cannot keep up with demand. Never enough workers. People in line understandably get frustrated. Transactions seem overly complicated. Completing documentation online doesn't decrease one's time standing in line to get service.

LEE MICHAEL P. 
Rating:
4.0

Dug out oldest one when i was dropping off at different location.

GREGORY JOSEPH G. 
Rating:
3.0

Had to wait about 20 minutes before someone waited on me. Once someone came into the store service was quick

MICHAEL LEE T. 
Rating:
3.0

People working at this location were very friendly, busy,and helpful I would recommend this location

WALTER JAMES D. 
Rating:
4.0

Customer did not leave a comment.

Clayton D. 
Rating:
3.0

I was forced to take a larger truck and pay a HUGE amount (double, in fact) for fuel because the truck which I reserved was, again, not there for me. I absolutely had to move, so I had to take the truck. I regret my decision to move using Uhaul. The worker had to work alone, bless her heart, and there was a huge line by the time I drove off.

AUSTIN SLADE P. 
Rating:
4.0

Cut down "on hold" time. that is so frustrating.

andrea B. 
Rating:
5.0

Nothing, the guys were great !

MARVIN DUANE G. 
Rating:
3.0

Customer did not leave a comment.

Charles S. 
Rating:
3.0

There was only one worker with multiple customers. He did a great job, however it took a long time. Need at least one additional worker.

Erin M. 
Rating:
5.0

Customer did not leave a comment.

MADISON MARIE P. 
Rating:
5.0

This message better get relayed to this locations team and higher up management! I've had a hard couple of hard weeks due to a parent getting sick (not covid) and the emotions of moving cities. Everyone at this location was SUPER POLITE to me and it made my entire day. Everyone I worked with was extremely polite and kind to me during the pick-up and drop off process. I worked in retail management for 5 years and everyone was EXCEPTIONAL at this location. I wish the world was filled more with the kindness of this particular u-haul team, especially during these times. Nothing but love and positive reviews for the 1004 Portage St, Kalamazoo MI team!!

COLE HARRIS B. 
Rating:
3.0

Customer did not leave a comment.

PANTHORA JEAN H. 
Rating:
5.0

Good job

James H. 
Rating:
1.0

I left my debit card in the truck never got it back and still have yet to receive my $100 hold on my card. So where is my money....

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Nancy O. 
Rating:
3.0

Make sure that you check the hours they are open. I assumed because I was bringing the truck back @ 5:30 pm on Sunday that they would be open until 7pm, nope they were not and I was 30 minutes late returning the truck and unfortunately the main company charged us for another whole day!

WENDY SUE W. 
Rating:
4.0

Customer did not leave a comment.

JAGADEESH S. 
Rating:
4.0

Eliminate road construction

Don Z. 
Rating:
5.0

Everything was wonderful. The workers went up and beyond to help fix our dillema.

DANITA CHARMAINE S. 
Rating:
4.0

Customer did not leave a comment.

Leigh-Ann B. 
Rating:
3.0

Put Bluetooth in your stereo system

chris M. 
Rating:
4.0

Customer did not leave a comment.

joe C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY PAUL O. 
Rating:
5.0

Customer did not leave a comment.

Donley V. 
Rating:
4.0

Customer did not leave a comment.

JOHN B. 
Rating:
2.0

Have more staff on Sundays. there was a 30 minute wait.

COURTNEY ALLEN F. 
Rating:
5.0

I have been using this place for years and have always had bad experiences. Standing in line forever. My equipment not ready. Computers down...etc etc etc. I am told they are under newer management. My service provider Jasmine was wonderful. She took care of me QUICK, got everything set, got my equipment and had me on my way in 10 minutes. VERY happy with how that turned out.

GORDON MICHAEL V. 
Rating:
3.0

Parking lot a bit small

Melissa H. 
Rating:
4.0

Customer did not leave a comment.

Andrew S. 
Rating:
4.0

Customer did not leave a comment.

ROGER WAYNE H. 
Rating:
5.0

This is the third or fourth timer for the U-Haul in the windows are always always covered in bugs

LAURA ELIZABETH W. 
Rating:
5.0

Customer did not leave a comment.

SUSAN R. 
Rating:
4.0

Customer did not leave a comment.

JASON P. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
4.0

Employee was very friendly and handled the return appropriately

Jeff W. 
Rating:
5.0

Customer did not leave a comment.

Kim M. 
Rating:
4.0

Customer did not leave a comment.

Mark D. 
Rating:
4.0

Customer did not leave a comment.

KENNETH DANIEL W. 
Rating:
3.0

I've used this location twice recently and both times the trucks were given to me with hardly any gas in them.

Lynsie H. 
Rating:
4.0

Customer did not leave a comment.

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

WARREN JAMES H. 
Rating:
5.0

Your two female employees were exceptional.

JOHN THEODORE A. 
Rating:
5.0

Customer did not leave a comment.

BRIAN DANIEL H. 
Rating:
5.0

This is a pretty good place to do buisness as long as you stay in touch with them they are very easy to work with. The only thing that I had an issue with at first was finding the number for the actual Uhaul Service center and Storage Facility that I was working with. I recommend that you ask for their direct number when you are in the facility filling out paperwork so that you do not have to go through the corporate phone tree and answering service which by the way is not very helpful and has proved to be very frustrating compared to working directly with the on site staff members.

amanda w.  |  First Impressions 
Rating:
3.0

PLEASE PROVIDE ORANGE CONES TO PLACE NEXT TO RAMP WHEN ITS ATTACHED TO THE TRUCK TO AVOIDE ACCIDENTS BY CARS/PEOPLE NOT SEEING THE RAMP!

JUDY LYNN M. 
Rating:
4.0

professional check in

STEVEN WILLIAM W. 
Rating:
4.0

Customer did not leave a comment.

MARY P. 
Rating:
5.0

Customer did not leave a comment.

GREGORY B V. 
Rating:
5.0

Customer did not leave a comment.

GORDON KENNETH G. 
Rating:
3.0

Customer did not leave a comment.

THOMAS N R. 
Rating:
5.0

While I did reserve a vehicle for 3:30pm pickup, I had to wait in line for others to do their business and did not get my truck til 4:00pm. Reservation or not the rental time should start when the customer pays for the vehicle. If I had allowed an extra hour in my time frame, I would have returning the truck late. Also, I ordered 1 dozen furniture pads and I got a pack of 6. I did not know this til I got to my destination. You can the stack in the pictures I took. Thanks, Bill

William L. 
Rating:
1.0

Had a pick up time at 6:15, something was wrong on uhauls end and it wouldn't take any of my cards. Had to leave to get cash but they never adjusted the return time so we had to rush to get it back in the original time. We were given a truck with no gas, told we'd have a gas credit if we brought it back with a quarter tank. So we drove 10 miles total but had to put more money in gas in the truck than we used and never even got the credit. Way over priced. We got the truck for an hour and a half and with gas and all the other charges it ended up being 80$. Wouldn't recommend.

MORGAN CHARLES A. 
Rating:
5.0

Customer did not leave a comment.

JASON K. 
Rating:
5.0

Customer did not leave a comment.

PRECIOUS DOMINIQ W. 
Rating:
4.0

Customer did not leave a comment.

jeff H. 
Rating:
5.0

Customer did not leave a comment.

april T. 
Rating:
5.0

Your survey questions are limited. BTW, your internet site and your call lines s#*k. I gave up and went to the Uhaul near me and they were wonderful. Again, your internet site and loooong call lines are terrible.

PHILLIP ANTHONY L. 
Rating:
3.0

Don't loan a truck with no gas in it to the customer. Was so worried I would not make it to the gas station!

JAMES ANDREW M. 
Rating:
4.0

Customer did not leave a comment.

Zachary M. 
Rating:
5.0

Customer did not leave a comment.

JILL FAULKNER B. 
Rating:
5.0

Courtney is fantastic!!! We dealt with her twice in two weeks and so very personal and kind.

danial W. 
Rating:
5.0

We had an outstanding experience with the U-Haul. We were coming from three hours out of town and hit construction which put us behind our scheduled pick up time. During a busy moving season in a college town, the staff was kind enough to move our pickup and return time to ensure we had adequate time for our move. Pick up was smooth, the staff helpful and friendly. There was different staff on duty when we returned the trailer and moved into the storage unit but the service was the same, top notch. Kind, patient, helpful and had a great sense of humor. Would highly recommend U-Haul Moving and Storage of Kalamazoo (1004 Portage Street Kalamazoo, MI).

CASSANDRA E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Harvey T.  |  First Impressions 
Rating:
5.0

Jessica on portage rd uhaul is awesome, so nice and sweet when you enter, and very helpful!

Rochanda P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Valerie A.  |  First Impressions 
Rating:
1.0

Filthy ruined my couch nice did chew through walls from other units into mine pooed peed all over my furniture will never come to uhaul again will not recommend this uhaul to anyone unless they want to ruined their property and while pandemic ragged uhaul did not care 8% unemployment was crippling people's life's uhaul wanted their money greed careless company good day

Roger H.  |  Overall Experience 
Rating:
5.0

The staff was extremely friendly and helpful. Can't recommend enough to others.

RAYMOND G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Melody C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY B.  |  First Impressions 
Rating:
3.0

The manager was polite and trying very hard to efficiently handle the folks in the queue waiting for service. Unfortunately, he opted to try to handle two customers simultaneously at two registers. This slowed down the process and was frustrating when it was finally your turn.

George N.  |  First Impressions 
Rating:
5.0

The guy that helped me was friendly and quick. He even moved the truck for me cuz I didn't feel comfortable backing it up onto Portage rd. Definitely glad i chose this place.

Martin R.  |  First Impressions 
No reviews have been submitted for this location.

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