Customer did not leave a comment.DANIEL DAVID-HAR J.
Customer Reviews for U-Haul Moving & Storage of Kalamazoo
Kalamazoo, MI 49001
(2 1/2 Mi N Of I-94)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 11/25/2021: 7:00 am - 3:00 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, keep doing what you are doing.Marvin G.
Customer did not leave a comment.STEVEN MARTIN E.
Thank you Courtney for being awesome. She was courteous and answered all my questions. I believe customer service is just as important as the equipment rented, if not more. I hope they are recognised everyday for their hard work.CHEE WAI C.
Customer did not leave a comment.BRANDON LYNN B.
Customer did not leave a comment.Peter B.
Customer did not leave a comment.WILLIAM DEAN P.
Customer did not leave a comment.ISRAEL C.
Nothing, this is a great bunch of awesome people, keep doing what you are doing.Marvin G.
NothingLORI ELLEN L.
Had most horrible service and experience.Kiran E.
Double booked auto transport I had reserved six weeks before. Kept me waiting almost an hour then sent me on wild goose chase to another location that I could not find (Galesburg-no signage visible from highway). Overall lost two hours which meant missing family dinner that evening. Very unsatisfied.BRADLEY JOHN W.
Was clean however the cab light nor the utility light in the box worked.TIMOTHY ALLEN B.
Customer did not leave a comment.Rebekkah A.
Customer did not leave a comment.SHERREE ANTWANET G.
Customer did not leave a comment.BRENDA CLARE F.
Customer did not leave a comment.JULIE MICHELLE W.
Always go to this location when I have to move or help move family membersANGELA YVETTE E.
Customer did not leave a comment.JEFFERY PAUL S.
Customer did not leave a comment.Patrick C.
Customer did not leave a comment.NABIL FATHI J.
Customer did not leave a comment.JOHN FRANCIS D.
Customer did not leave a comment.Dominic B.
Drop off was super easy and I was impressed by two women employees who assisted with the drop off!Kim T.
Courtney and Amber are exceptional employees.EDWARD JAMES S.
Customer did not leave a comment.David M.
Staff were extremely pleasant, kind and just great to work with.ANDREW JAMES R.
Customer did not leave a comment.Kathryn Q.
The size truck I rented had not yet been returned. The Agent i had really worked with me and profusely apologized, which when moving it's stressful enough so I appreciated all she was doing to remedy the situationTAMMERA M.
Customer did not leave a comment.BEATRICE BERNICE A.
Customer did not leave a comment.Danielle M.
No improvements needed. Great service, very friendlyCHRISTOPHER JOHN V.
Customer did not leave a comment.DIANNE LYNN R.
The truck was definitely old and run down. The road was under construction making it difficult to maneuver in and out.NICOLE PATRICIA S.
Customer did not leave a comment.SCOTT BENEDICT C.
Customer did not leave a comment.DEREK J.
Customer did not leave a comment.KERRY BRENT W.
Increase customer parking.JAMES FRANKLIN P.
Customer did not leave a comment.DUANE D.
First I was supposed to pick the rental up, upon arriving the truck was not prepped the day before so we were not able to pick it up, our rental got moved to another location that was open. Upon arriving we spent 25 minutes waiting in the lobby for someone even after asking for help from a employee outside, also we were supposed to receive a phone call about the service we received in 24-48 hours never received that phone call, all and all uhaul screwed up pretty good across the board.NATHANIEL E.
The 24-hour key drop box should be marked more clearly.Quentin K.
Staff was very helpful. Wait time to check in online is a little slow but over all everything went very smoothly.Lauren K.
Customer did not leave a comment.DAVID P.
Area around site was under construction - difficult to judgePATRICK H.
The staff was very friendly. The whole process from reserving the truck on line to returning it to the rental location was easy and efficient.JEREMY SCOTT S.
Staff was very pleasant and helpful. Have no suggestions.Dennis M.
Customer did not leave a comment.CAROLYN K.
Customer did not leave a comment.Phillip M.
Customer service was great. I had a minor issue with a mirror (it randomly fell off while driving down a street just 5 miles from the rental location) and the friendly UHaul associates quickly provided me with another truck.JOSEPH C.
Customer did not leave a comment.Randy A.
good service very helpfulJAMES RICHARD P.
Customer did not leave a comment.Alisa W.
Customer did not leave a comment.Debra J.
There for a 10ft truck we were assigned. Then when we went out to leave, rep. said it was broken. She then went back into bldg., came out with keys to 2nd vehicle and found out it too was broken. She went back into bldg for another set of keys and finally third vehicle worked. Front windshield was so dirty you couldn't look out if it. We wasted 45 minutes just getting on the road. Young lady rep. very nice but should have known what vehicles were ready to go and which ones weren't. I noted I would recommend this location and checked yes. I really would have checked maybe if that had been an option.JOHN CARL P.
Nice staff and fast service, thanks!Theodore L.
Road construction, I had a flat tire from a screw I picked up while driving to back lot to pickup trailerLENNY JOE W.
The Staff was more then helpful. Answered questions and concerns. What a GREAT STAFF!!! Thank you for the great experience!!HARRY ERNST R.
Customer did not leave a comment.Alysa R.
Customer did not leave a comment.Clayton D.
There were roaches in my unit.Tiffanie H. | Overall Experience
Courteous staff and it was quick to check-in and drop back off.Mark K.
Customer did not leave a comment.Lori M.
Customer did not leave a comment.SARAH ANN C.
I returned the vehicle at the same fuel level noted when I picked it up yet I was charged $30+ for fuel. I contacted the store and asked about it but received no reply. I am not happy with my experience.Josh K.
I rented a 9 ft. cargo van and it was great. Easy to drive ( I am in my sixties), good air-conditioning, nice radio, etc. The one negative was it would have been easier if there was pull bars mounted by the doors to help you in the van. I moved everything in one load. Thank you.DEBRA LYNN B.
Customer did not leave a comment.JOSHUA RICHARD P.
I drove around for two hours in the dark trying to find the dropbox and couldn't while getting followed by homeless people and felt very unsafe very unsatisfied wouldn't recommendjacob H.
Great customer serviceRAQUEL MONIQUE B.
Customer did not leave a comment.JOHN ANDREW F.
Customer did not leave a comment.April D.
Customer did not leave a comment.JACOB MICHAEL R.
Customer service was great!DOUGLAS P.
Excellent customer service! Both checking in and when I dropped truck back off. Thank you!DEBORAH JANE H.
The guys came through in the clutch for us and we really appreciated it! Excellent service, great crew!Bob D.
Customer did not leave a comment.LAVERNE D.
GM was awesome and very helpful.Ricky A. | First Impressions
Customer did not leave a comment.Meredith B.
Customer did not leave a comment.Kenneth F.
Customer did not leave a comment.George S.
Great service ðŸ’¯ASSANE D.
Customer did not leave a comment.MICHAEL B.
Customer did not leave a comment.ALAN ROGER W.
Jasmine (and other staff), were incredible. Jasmine explained things thoroughly, and even had the air conditioner running (a first!)---she was A+! Thank you, I'll be back!KERRY W.
Customer did not leave a comment.CHRISTOPHER ALAN R.
There could be more staff to help out but I know it's hard to find help right now. All the employees I encountered were very awesome and eager to help!Kate M.
Customer did not leave a comment.CLARE MARIE C.
Horrid experienceSEAN MICHAEL-WAK H.
Customer did not leave a comment.CASSANDRA E. | Overall Experience
Only reason I don't give 5 stars is that the trailer that I booked wasn't there so it took 45 minutes for them to figure that out and switch my order to another trailer. Everyone was super nice about it but a 45 minute delay on move day is stressful.Bryan W.
Customer did not leave a comment.NATHAN THOMAS M.
? They r awesome!LISA ANN K.
Having cruise control for a long trip would be much better.Kirk S.
I was thoroughly satisfiedJennifer V.
Your call center sucks. Received an email that my vehicle was going to need to be inspected before pulling the rental trailer. Call the number for what I thought was the store but it was the call center, waited 20 minutes online for someone. They said they would send a message to the store to get the inspection scheduled. After 3 hours still hadn't heard from anyone, called the call center again waited another 10 minutes, the person said that something must be wrong with the system and that they were going to connect me with another department to get it scheduled. Waited on the phone another 15 minutes and while waiting I tried contacting other stores to see if someone had a trailer that I could rent as I needed this confirmed before going into the weekend. Unfortunately all the other stores route into the call center also. Finally I hung up and drove over to the store. They were great and inspected the trailer. Your call center is terrible and the long waits are unacceptable. This will weigh heavily into my decision whether ever use U-Haul again.JAMES THOMAS F.
Jasmine was very friendly and helpful. I was all set to go in no-time.Paul M.
Don't tell your Customer you are giving them free miles because you had to go 30 miles to get a uhaul had reserved for a month. Then not only not give them the miles but charge them for going over the original 135 miles.STEVEN G.
The staff were very friendly and helpful. The pickup truck that I had reserved wasn't returned from the previous renter. I was offered a cargo van at the same price and it more than fit my needs. I was very appreciative of their desire to make sure my short-term rental was fulfilled and everything worked out just fine.SANDRA VIRGINIA B.
Customer did not leave a comment.WILL HORDIN S.
Great customer serviceELIZABETH K.
Customer did not leave a comment.Lori E.
Great customer service from a busy site!Joseph H.
I'm moving, so I have used the 1004 Portage location 3 times in last week--twice to purchase supplies and once to rent a van. Lines are long and waiting time today was 40 minutes. The 2 workers are pleasant but they cannot keep up with demand. Never enough workers. People in line understandably get frustrated. Transactions seem overly complicated. Completing documentation online doesn't decrease one's time standing in line to get service.LEE MICHAEL P.
Dug out oldest one when i was dropping off at different location.GREGORY JOSEPH G.
This is a pretty good place to do buisness as long as you stay in touch with them they are very easy to work with. The only thing that I had an issue with at first was finding the number for the actual Uhaul Service center and Storage Facility that I was working with. I recommend that you ask for their direct number when you are in the facility filling out paperwork so that you do not have to go through the corporate phone tree and answering service which by the way is not very helpful and has proved to be very frustrating compared to working directly with the on site staff members.amanda w. | First Impressions
We had an outstanding experience with the U-Haul. We were coming from three hours out of town and hit construction which put us behind our scheduled pick up time. During a busy moving season in a college town, the staff was kind enough to move our pickup and return time to ensure we had adequate time for our move. Pick up was smooth, the staff helpful and friendly. There was different staff on duty when we returned the trailer and moved into the storage unit but the service was the same, top notch. Kind, patient, helpful and had a great sense of humor. Would highly recommend U-Haul Moving and Storage of Kalamazoo (1004 Portage Street Kalamazoo, MI).CASSANDRA E. | First Impressions
Customer did not leave a comment.Harvey T. | First Impressions
Jessica on portage rd uhaul is awesome, so nice and sweet when you enter, and very helpful!Rochanda P. | Overall Experience
Customer did not leave a comment.Valerie A. | First Impressions
Filthy ruined my couch nice did chew through walls from other units into mine pooed peed all over my furniture will never come to uhaul again will not recommend this uhaul to anyone unless they want to ruined their property and while pandemic ragged uhaul did not care 8% unemployment was crippling people's life's uhaul wanted their money greed careless company good dayRoger H. | Overall Experience
The staff was extremely friendly and helpful. Can't recommend enough to others.RAYMOND G. | First Impressions
Customer did not leave a comment.KIMBERLY B. | First Impressions
The guy that helped me was friendly and quick. He even moved the truck for me cuz I didn't feel comfortable backing it up onto Portage rd. Definitely glad i chose this place.Martin R. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!