Customer Reviews for U-Haul Moving & Storage of Kalamazoo

Rating:

4.0

The employees at the vehicle drop off location were kind, helpful and professional.

Rating:

1.0

Very poor customer service. Would not recommend nail for storage. Way better and cheaper options out there.

Rating:

5.0

The manager Mark is always helpful and courteous

Rating:

5.0

Very helpful staff. I did not have any problems with the storage unit or truck. I will definitely use your service again.

Rating:

5.0

No problems

Rating:

5.0

Quick, clean, and easy!

Rating:

1.0

A waste of money for me I couldn't even use the storage, staff was great as always

Rating:

4.0

The staff was always very helpful and friendly and worked with me when I was late with my parent

Rating:

4.0

I appreciate that we never experienced an issue with pests, insects or break-ins however, the outside of the facility could really use consistent cleaning. The amount of trash and debris that is always on the grass and in the parking lot is ridiculous and looks very unwelcoming.

Rating:

4.0

Mark is the man! he has a great group of people he works with I most say thank you so much for all he do there good guy Mark But the truck I got from here had Bedbugs and Roaches on it! They say I could wich it out for Different one but I had already put my things on the 26 truck and it was hot and raining too! Now I have pay to kill them before I move my stuff! I DIDNT HAVE ANY BEDBUGS or ROACHES before I got this 26 truck! So now I will have to pay a Exterminator to get rid for them when I moved into the place. Because I know I got them Now!

Rating:

4.0

I always rent from here and they are very helpful with getting a truck! But this time the truck had bedbugs with Roaches all Waiting on us. Now I have to boom befor I can move my things in I let them know what was on the truck but at that point I had the truck more then 4/3 the way full on a 26 footed and very hot out too so I couldn't change it out for Different track at this point I was mess up and I had it for two day trying to move And now with bedbugs and roaches I didn't have befor I rented a truck 😢

Rating:

3.0

No outstanding issues

Rating:

4.0

Little difficult transferring items upstairs

Rating:

5.0

Thanks for the unit

Rating:

4.0

It was a clean and secured site.

Rating:

2.0

There was a really bad smell in the unit that left our items smelling bad.

Rating:

1.0

Over charged for U-Haul plus didn’t get money back for U-Haul

Rating:

5.0

Staff were really great to work with. Also uhauls app processing is excellent

Rating:

3.0

You get an average rating because you literally sent me emails every day to get a review and multiple times a day, all hours of the night. Stop emailing me.

Rating:

5.0

Thanks for the good customer service!

Rating:

5.0

Great place to store your stuff

Rating:

5.0

Always helpful to the community

Rating:

1.0

i checked in and checked right back out

Rating:

4.0

No complaints. My needs were met. And I know my belongings will be safe for a month.

Rating:

5.0

Best Uhaul experience I’ve ever had. Jasmine especially and her crew was sensational consistently whether I got a storage space or truck. If you had undercover boss you’d probably promote her to the top and with max benefits, and she’d be an example for the entire Uhaul system .

Rating:

5.0

This is the first time I have received such great service since I can remember. Especially when I was ready to quit using U-Haul because of the rude male I spoke with in Arizona several weeks ago. Jasmine has old school integrity and service, 1st I’ve seen in her generation. She is assistant manager in Kalamazoo. Great staff on Portage Rd.

Rating:

3.0

There were roaches in my unit.

Rating:

5.0

GM was awesome and very helpful.

Rating:

5.0

This is a pretty good place to do buisness as long as you stay in touch with them they are very easy to work with. The only thing that I had an issue with at first was finding the number for the actual Uhaul Service center and Storage Facility that I was working with. I recommend that you ask for their direct number when you are in the facility filling out paperwork so that you do not have to go through the corporate phone tree and answering service which by the way is not very helpful and has proved to be very frustrating compared to working directly with the on site staff members.

Rating:

5.0

We had an outstanding experience with the U-Haul. We were coming from three hours out of town and hit construction which put us behind our scheduled pick up time. During a busy moving season in a college town, the staff was kind enough to move our pickup and return time to ensure we had adequate time for our move. Pick up was smooth, the staff helpful and friendly. There was different staff on duty when we returned the trailer and moved into the storage unit but the service was the same, top notch. Kind, patient, helpful and had a great sense of humor. Would highly recommend U-Haul Moving and Storage of Kalamazoo (1004 Portage Street Kalamazoo, MI).

Rating:

5.0

Jessica on portage rd uhaul is awesome, so nice and sweet when you enter, and very helpful!

Rating:

1.0

Filthy ruined my couch nice did chew through walls from other units into mine pooed peed all over my furniture will never come to uhaul again will not recommend this uhaul to anyone unless they want to ruined their property and while pandemic ragged uhaul did not care 8% unemployment was crippling people's life's uhaul wanted their money greed careless company good day

Rating:

5.0

The staff was extremely friendly and helpful. Can't recommend enough to others.

Rating:

3.0

The manager was polite and trying very hard to efficiently handle the folks in the queue waiting for service. Unfortunately, he opted to try to handle two customers simultaneously at two registers. This slowed down the process and was frustrating when it was finally your turn.

Rating:

5.0

The guy that helped me was friendly and quick. He even moved the truck for me cuz I didn't feel comfortable backing it up onto Portage rd. Definitely glad i chose this place.

Rating:

4.0

Thoes stairs were a bear with heavy stuff. Am.grateful for the help when I asked for it. Is a ramp possible? They guys were great! They even told me about a job opening comming up when I asked! Thanks

Rating:

5.0

Ryan Revis was very helpful and deserves a raise

Rating:

1.0

This was the worst experience ever!! We tried to store our things here but the units we were rented were locked and no one had a key. No one knew what was going on while we had PAID movers to help!!

Rating:

2.0

I regret choosing this location for my unit.

Rating:

5.0

It's a perfect place storing your stuff and it takes the worry off your mind that nothing will happen to your stuff but the smaller units could be cheaper like the one I had cost too much money

Rating:

5.0

These 2 guys ROCKED it! I hope I get them on the next move in August

Rating:

5.0

Thank you so much for keeping my U-boxes indoors, safe from the rain. Christian was very helpful & kind to my mother and also with sorting the delivery of the Uboxes out with the movers.

Rating:

2.0

card machines were down for a few day so i was unable to get into my storage.When we ended our storage there was an opening at the top liking someone tried to come into our storage.

Rating:

5.0

Very helpful in assisting

Rating:

1.0

The manager gave away my reserved trailer to someone who just walked in without double checking ID's, etc. Didn't check ID or anything. Told my my box had already been picked up. Not the case.

Rating:

1.0

We would’ve liked it to use the storage facility in Kalamazoo however when we went to check there are no units available even though we had a reservation

Rating:

1.0

Although I was able to make an online reservation, there were not any storage units actually available. This was very disappointing.

Rating:

1.0

YOU ALLOWED ME TO BOOK A STORAGE ROOM AND THEY SAID THEY DIDNT HAVE ANY WHEN I GOT THERE. I WASTED SO MUCH TIME LOOKING FOR PLACES AND AT THIS POINT I JUST GAVE UP.

Rating:

5.0

Kevin, the manager, was helpful and attentive to everything that needed to be done with my cross country move.

Rating:

5.0

Friendly staff

Rating:

1.0

Never been contacted regarding my account, and every time I call they say they'd call me back...