Customer Reviews for U-Haul Moving & Storage of Kalamazoo

7,486 reviews

1004 Portage   Kalamazoo, MI 49001
(2 1/2 Mi N Of I-94)

(269) 345-7141

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(269) 345-7141

1004 Portage
Kalamazoo, MI 49001
(2 1/2 Mi N Of I-94)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Shalain G. 
Rating:
3.0

They did not include the extra items I paid for, furniture dolly and pads. Told me they weren't going to charge me for them but I ended up paying $140 for a $40 truck.

Cynthia E. 
Rating:
5.0

Well stocked with equipment. Very friendly and helpful staff. Highly recommend this location.

Kenneth S. 
Rating:
4.0

Customer did not leave a comment.

MELISSA ANNETTE S. 
Rating:
5.0

Make sure indeed windshield is clean on every vehicle. I drove it from Kalamazoo, Mi to St. Louis,Mo at night and it was hard to see the road. This is a safety hazard. Make sure the wipers are in good condition.

Jorge G. 
Rating:
5.0

Customer did not leave a comment.

Amarrae B. 
Rating:
3.0

Customer did not leave a comment.

Ernest E. 
Rating:
4.0

Customer did not leave a comment.

Brian J. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Brian T. 
Rating:
4.0

Unhappy receiving vehicle with under half tank of gas. Requires extra stop before getting started.

STEVEN MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

MARVIN DUANE G. 
Rating:
5.0

The team is awesome!

MARVIN DUANE G. 
Rating:
5.0

I have used this location twice for moves. The truck was clean and ready. Staff was friendly. Check in and check out were quick and easy. Staff made me laugh after a long, tough day. Thank you.

Sandra H. 
Rating:
1.0

They never documented me dropping truck off on time and properly. They mis charge my credit card with wrong drop off destination. And nobody has tried to rectify this situation.

Robert P. 
Rating:
4.0

Customer did not leave a comment.

Robert V. 
Rating:
5.0

Amber Fleser did a great job taking care of me, she was very kind and helpful!

Daniel H. 
Rating:
3.0

Could be a little faster at reporting that the equipment has been returned. Got 3 calls after I'd already turned it in asking when I was returning the trailer.

Kurtis S. 
Rating:
5.0

The best part of my whole experience was an employee named Amber at the Portage rd. location. She not only completed the desk work but physically ripped the trailer off my hitch. She is a truly outstanding employee that deserves a raise.

matt M. 
Rating:
1.0

Not rip me off and then ignore my requests for a refund.

Stephanie F. 
Rating:
3.0

The parking lot was very small with only 1 entrance/exit. I'm not familiar with driving a vehicle like this and turning it around in such a tight space was very difficult. Also the latch on the driver side door was not latching properly and came loose while I was driving.

Elizabeth G. 
Rating:
5.0

Customer did not leave a comment.

Della S. 
Rating:
4.0

Nothing. This location is the best I've ever experienced.

Cheyenne B. 
Rating:
3.0

The 26 ft truck that I rented was not satisfactory. The truck vibrated the entire trip. Similarly to all the tires being out of balance. It also jumped up and down. Bad enough, that I had to drive on the shoulder of the road to reduce the rough ride. The worst ride I ever had.

James A. 
Rating:
5.0

Customer did not leave a comment.

richard M. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Rodrigo S. 
Rating:
5.0

Customer did not leave a comment.

Patrick C. 
Rating:
5.0

Customer did not leave a comment.

George G. 
Rating:
5.0

Customer did not leave a comment.

Barry W. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
2.0

there was one guy working the counter, he was doing his best to help the line of 15 or so customers that was in line and doing very well. I gave him the keys to the truck which he said he would get it checked in, Three days later Uhaul calls me to ask when i was planning on dropping the truck off when it had been dropped off for three days.

Vincent B. 
Rating:
5.0

Customer did not leave a comment.

SANDRA LEE-EVELY J. 
Rating:
4.0

Customer did not leave a comment.

Ken L. 
Rating:
5.0

My husband said they were surprisingly helpful and kind, even though they were very busy. We got our receipt quickly and didn't have any issues with surprise charges! I would recommend this location to friends.

Michelle A. 
Rating:
5.0

Stop charging for unnecessary insurance. Stop up charging when customers ask you not to. It's a shame I have to say this.

Benjamin R. 
Rating:
3.0

Customer did not leave a comment.

Yaser O. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
1.0

The truck that we received was very poor I went and put over 100.00 Dollars in fuel and it was shaking and jerking left and right the overdrive was reaching 4,000 RPM constantly I would not recommend U-Haul to my friends.

Donald R B. 
Rating:
5.0

They were busy,, and got me in and out without any problems.

Pat D. 
Rating:
3.0

Customer did not leave a comment.

Arturo V. 
Rating:
3.0

Customer did not leave a comment.

Shaquille E. 
Rating:
5.0

They were truly a pleasure to work with!! Great staff at this location!

Jessica T. 
Rating:
3.0

Every time I go inside the building it is a long wait. I wonder if there is a way to handle multiple customers more effectively.

Sterling O. 
Rating:
5.0

The individuals with whom we worked were friendly and positive.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

tracy S. 
Rating:
5.0

Customer did not leave a comment.

Joann D. 
Rating:
3.0

When I dropped the truck off, they took the key from me and said ok, you will receive an email with the confirmation of the return. And that was it, He was very short and a bit rude if I am honest. Then, the next day after I returned the truck, someone called me from the Uhaul location and asked me when I was going to return the truck? I told them that I returned it the day before in spot C in the parking lot and gave someone inside the building the key. I did receive an email shortly after with a summary of the charges and everything was correct but makes me a bit nervous that they didn't know I returned it?

ANDREA M. 
Rating:
5.0

Customer did not leave a comment.

Brent M. 
Rating:
5.0

Customer did not leave a comment.

Jimmy B. 
Rating:
5.0

Nothing! Everything was quick and easy, and the staff was phenomenal!

David P. 
Rating:
3.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Owner was very friendly, helpful and knowledgeable. Had me in and out in a flash.

Donteay J. 
Rating:
5.0

Customer did not leave a comment.

Evelyn C. 
Rating:
5.0

Girls has the best customer service.

Kim B. 
Rating:
3.0

Customer did not leave a comment.

Eric M. 
Rating:
4.0

Parking lot had a lot of trucks and it was hard to maneuver the parking lot. Overall it was still a good drop off point.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
3.0

Had to wait several minutes before getting assistance, there was no way for me to ring a bell or be able to connect with someone and it was close to closing and I did not want to delay the pick up.

Katie T. 
Rating:
5.0

Customer did not leave a comment.

Mary W. 
Rating:
4.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

All the staff are very friendly and helpful! It's a great place to do business:)

Educational E. 
Rating:
5.0

It would be helpful to explain how the hitch is set up and is to be used. The receiver was on the car, but the hitch and wiring is in my spare tire compartment without me being instructed at all.

Michael C. 
Rating:
3.0

Person just left me sitting there for 5 minutes while he was on the phone with no apology

Sonya P. 
Rating:
3.0

Customer did not leave a comment.

LINDA S. 
Rating:
5.0

Customer did not leave a comment.

Duane S. 
Rating:
3.0

When I dropped off the truck and trailer the guy said I owed for 430 miles. It was clearly marked on the estimate what was included. He said the guy at the counter was new and didn't know what he was doing. When I called customer service it took 38 minutes to get someone on the phone. 2 days after I returned the truck and trailer they called and wanted to know when I was bringing the trailer back. I've never seen such disorganization. Very poor indeed

Dan C. 
Rating:
5.0

WASH THE VAN AND INSIDE WINDOWS

charlie S. 
Rating:
5.0

Customer did not leave a comment.

Kinsey H. 
Rating:
4.0

The place was busy, but staff hustled to take care of us all as quickly as possible

Dale A. 
Rating:
5.0

Customer did not leave a comment.

Francis F. 
Rating:
3.0

Customer did not leave a comment.

Teresita B. 
Rating:
3.0

One of the tires on the trailer was "bald". I did not realize this until I had left. The tire failed but fortunately not until I got to my location in NC.

Robert S. 
Rating:
4.0

yes

garen R. 
Rating:
5.0

the employees were warm, welcoming and friendly. Whatever you are paying them, it isn't nearly enough.

Aaron S. 
Rating:
5.0

Need better sinage as to where to drop off trucks. My truck was a “one way” rental so I was not familiar at all with the drop off location. It was confusing as to what parking lot to pull into and where to park the truck. Still good customer service though.

AnnMarie R. 
Rating:
4.0

Customer did not leave a comment.

Jerry R. 
Rating:
5.0

Customer did not leave a comment.

Dennis K. 
Rating:
5.0

Customer did not leave a comment.

keysha S. 
Rating:
5.0

Customer did not leave a comment.

RODNEY ALLEN A. 
Rating:
5.0

Good job...

samuel G. 
Rating:
3.0

Customer did not leave a comment.

JUSTIN B. 
Rating:
5.0

Customer did not leave a comment.

Anthony V. 
Rating:
5.0

Very timely, and efficient on the pickup day, and return. We'll done!

Kevin B. 
Rating:
4.0

Customer did not leave a comment.

VERONICA LYNN H. 
Rating:
5.0

Everything was just great.

Bob N. 
Rating:
2.0

I scheduled my appointment 24 hours ahead of schedule. I received a call from the actual store location to verify my appointment. When I arrived I spent a long time at the UHaul location because the truck didn't have gas/empty, and the utility appliance was not in the truck for me to move my washer and dryer. UHaul wanted me to go purchase gas; in return, you would credit me, which I feel I was doing your job. No one should have to go get gas, knowing they have a deadline to return the truck. I was exhausted before actually getting to my destination to move. My miles were calculated at 13 mines and should have been credited for 7 miles. I did not see a credit on the invoice. This was very inconvenience and If I had to do it all over again I would go with another moving company.

Lora B. 
Rating:
3.0

More people working

Yvonne J. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Kurt M. 
Rating:
5.0

My only recommendation is well the truck is brand new and beautiful it is very hard to mark the gas gauge as it is not very precise when you're filling it when you pick it up when you're driving it it is too vague and just very hard to Tamarkin gauge as a driver. That is my only suggestion for a future rentals, Maybe somehow installing a different gas gauge or always having it capped off at four that way every renter can just top it off and there's no question as other rentals have done I've seen my only suggestion otherwise excellent!!!

MICHELE G. 
Rating:
5.0

Customer did not leave a comment.

Gilbert H. 
Rating:
5.0

Keep up the good work. Always easy to rent here.

Seth M. 
Rating:
5.0

Customer did not leave a comment.

LEROY R. 
Rating:
5.0

The store manager assisted us and she's as very friendly and helpful. Thank you!

Kaitlin B. 
Rating:
5.0

Customer did not leave a comment.

Jimmy B. 
Rating:
5.0

Customer did not leave a comment.

Jonathan M. 
Rating:
4.0

As far as the people in the office,no problem. NOT HAPPY WITH BILLING REVIEWED RECEIPT AND SEE I was charged an extra 20$. Just because I dropped it off early!! WHY?? I returned 12hrs before I had to and put in more gas then when started. I don't have a cell phone and don't understand. If I would have kept your equipment and returned next morning no charge. But my schedule does not permit this. And I will be reviewing other transactions for this wrong Charge!!!

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Nicolaas W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew R.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Shalaya P.  |  First Impressions 
Rating:
1.0

i checked in and checked right back out

Shalaya P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

keonde r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICIA O.  |  First Impressions 
Rating:
4.0

No complaints. My needs were met. And I know my belongings will be safe for a month.

NATHANIEL GERARD H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cody P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dequanhayes W.  |  Overall Experience 
Rating:
5.0

Best Uhaul experience I’ve ever had. Jasmine especially and her crew was sensational consistently whether I got a storage space or truck. If you had undercover boss you’d probably promote her to the top and with max benefits, and she’d be an example for the entire Uhaul system .

GREGORY GRATWOOD H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher W.  |  First Impressions 
Rating:
5.0

This is the first time I have received such great service since I can remember. Especially when I was ready to quit using U-Haul because of the rude male I spoke with in Arizona several weeks ago. Jasmine has old school integrity and service, 1st I’ve seen in her generation. She is assistant manager in Kalamazoo. Great staff on Portage Rd.

GREGORY GRATWOOD H.  |  First Impressions 
Rating:
3.0

There were roaches in my unit.

Tiffanie H.  |  Overall Experience 
Rating:
5.0

GM was awesome and very helpful.

Ricky A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA E.  |  Overall Experience 
Rating:
5.0

This is a pretty good place to do buisness as long as you stay in touch with them they are very easy to work with. The only thing that I had an issue with at first was finding the number for the actual Uhaul Service center and Storage Facility that I was working with. I recommend that you ask for their direct number when you are in the facility filling out paperwork so that you do not have to go through the corporate phone tree and answering service which by the way is not very helpful and has proved to be very frustrating compared to working directly with the on site staff members.

amanda w.  |  First Impressions 
Rating:
5.0

We had an outstanding experience with the U-Haul. We were coming from three hours out of town and hit construction which put us behind our scheduled pick up time. During a busy moving season in a college town, the staff was kind enough to move our pickup and return time to ensure we had adequate time for our move. Pick up was smooth, the staff helpful and friendly. There was different staff on duty when we returned the trailer and moved into the storage unit but the service was the same, top notch. Kind, patient, helpful and had a great sense of humor. Would highly recommend U-Haul Moving and Storage of Kalamazoo (1004 Portage Street Kalamazoo, MI).

CASSANDRA E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Harvey T.  |  First Impressions 
Rating:
5.0

Jessica on portage rd uhaul is awesome, so nice and sweet when you enter, and very helpful!

Rochanda P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Valerie A.  |  First Impressions 
Rating:
1.0

Filthy ruined my couch nice did chew through walls from other units into mine pooed peed all over my furniture will never come to uhaul again will not recommend this uhaul to anyone unless they want to ruined their property and while pandemic ragged uhaul did not care 8% unemployment was crippling people's life's uhaul wanted their money greed careless company good day

Roger H.  |  Overall Experience 
Rating:
5.0

The staff was extremely friendly and helpful. Can't recommend enough to others.

RAYMOND G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Melody C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY B.  |  First Impressions 
Rating:
3.0

The manager was polite and trying very hard to efficiently handle the folks in the queue waiting for service. Unfortunately, he opted to try to handle two customers simultaneously at two registers. This slowed down the process and was frustrating when it was finally your turn.

George N.  |  First Impressions 
Rating:
5.0

The guy that helped me was friendly and quick. He even moved the truck for me cuz I didn't feel comfortable backing it up onto Portage rd. Definitely glad i chose this place.

Martin R.  |  First Impressions 
Rating:
4.0

Thoes stairs were a bear with heavy stuff. Am.grateful for the help when I asked for it. Is a ramp possible? They guys were great! They even told me about a job opening comming up when I asked! Thanks

Lisaann K.  |  First Impressions 
Rating:
5.0

Ryan Revis was very helpful and deserves a raise

Luis C.  |  First Impressions 
Rating:
1.0

This was the worst experience ever!! We tried to store our things here but the units we were rented were locked and no one had a key. No one knew what was going on while we had PAID movers to help!!

Janelys M.  |  Overall Experience 
Rating:
2.0

I regret choosing this location for my unit.

Jessica I.  |  Overall Experience 
Rating:
5.0

It's a perfect place storing your stuff and it takes the worry off your mind that nothing will happen to your stuff but the smaller units could be cheaper like the one I had cost too much money

william p.  |  Overall Experience 
Rating:
5.0

These 2 guys ROCKED it! I hope I get them on the next move in August

Paul V.  |  First Impressions 
Rating:
5.0

Thank you so much for keeping my U-boxes indoors, safe from the rain. Christian was very helpful & kind to my mother and also with sorting the delivery of the Uboxes out with the movers.

patricia h.  |  Overall Experience 
Rating:
2.0

card machines were down for a few day so i was unable to get into my storage.When we ended our storage there was an opening at the top liking someone tried to come into our storage.

Jordan T.  |  Overall Experience 
Rating:
5.0

Very helpful in assisting

GILLIAN W.  |  Overall Experience 
Rating:
1.0

The manager gave away my reserved trailer to someone who just walked in without double checking ID's, etc. Didn't check ID or anything. Told my my box had already been picked up. Not the case.

Rozlyn R.  |  Overall Experience 
Rating:
1.0

We would’ve liked it to use the storage facility in Kalamazoo however when we went to check there are no units available even though we had a reservation

Michael K.  |  Reservation 
Rating:
1.0

Although I was able to make an online reservation, there were not any storage units actually available. This was very disappointing.

Zachary P.  |  Reservation 
Rating:
1.0

YOU ALLOWED ME TO BOOK A STORAGE ROOM AND THEY SAID THEY DIDNT HAVE ANY WHEN I GOT THERE. I WASTED SO MUCH TIME LOOKING FOR PLACES AND AT THIS POINT I JUST GAVE UP.

luis v.  |  Reservation 
Rating:
5.0

Kevin, the manager, was helpful and attentive to everything that needed to be done with my cross country move.

Alyssa L.  |  Overall Experience 
Rating:
5.0

Friendly staff

Daniel F.  |  Overall Experience 
Rating:
1.0

Never been contacted regarding my account, and every time I call they say they'd call me back...

landry l.  |  Overall Experience 
Rating:
3.0

Friendly helpful staff!

Becky T.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Self-Storage

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  • Moving Supplies

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  • Propane

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