Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Your staff was very nice and helpful. I enjoyed my interaction with them.
Very professional amd ensured that process was timely.
The manager of thus facility has went way beyond duty to make my experience greatly appreciated. I would drive 69 miles to this Uhaul if I needed one. Thank you do much
Very friendly and clean. Cashier was delightful.
This was my third time using them at the Kennedy location. Store is clean, staff is amazing!! I have recommended them to friends and family!! Thank you for all you've done for me!! Sincerely, David Dobbs
Dana went above and beyond!
Great accommodations & service! You had everything I needed which made a stressful time so much easier for me! I highly recommended your company!!
The mobile pick up and drop off feature didn't work properly, but luckily the office was still open when I dropped the van back off. The employees were very helpful and the van got a queen size mattress and box spring perfectly!
Make sure that the trucks have no lights on
Thank Manager was very nice and helpful.
My issues would be with some of the policy's coming from further up top
The young lady that was working the morning of January the 6th, 2021, was extremely helpful explaining details about the truck and return policies and charges. Nothing hidden!! This is my second time in a few weeks I have rented from you. I would recommend this location to anyone I know!! Thank you so much!! Sincerely, David Dobbs
all good
I will never use another storage facility thank yoy
Great, fast service.
The person who helped me during the check-out of the equipment was not wearing a mask.
Pretty mad . When I was driving to this location . I past 3 other locations that had the same truck . Yet I had drove 10miles longer to get this truck . When I got there the lady was 2min late .
Great manager
Ride along and help load / unload? Dana is awesome and there really isn't anything REASONABLE that needs to be done in my opinion.
Customer service rep at Kankakee was awesome!
The manager at this location was excellent!! She went above & beyond to accommodate me during a very stressful time.
The truck rented smelled like cigarette smoke.
Great one stop shop business! Perfect for my needs.
Couldn't receive back my deposit when I returned due to system being down no manager available didn't receive a definite answer about anything when asked I requested a call if system came back up before closing no return call from UHAUL at all returned in AM and the manager needs communication training skills very unprofessional and became argrumentive
Dana is the BEST! We spoke with her prior to renting about our concerns and the comments out there regarding Uhaul around the country not having trucks when people rent. Dana assured me their location would take care of us We canceled our Penske reservation due to Dana and it all worked out. Thank you Dana! You are a true asset to UHaul and we will be back Tom West
The employee was excellent and very helpful. Good employees are hard to come by, be sure to keep this one. Thank you for a smooth rental.
Every time I try to rent a truck from a different location I always end up having to come here.
Too expensive
Very well maintained
Everything was great. The associate was supernice. The van was clean and ran well. It even had a backup camera!!
Always exceptional service manager. Above and beyond. Their normal small open trailer with ramp was broken though so I had to get the larger one. This is the best U-Haul and I come from Manhattan (joliet).
None, was totally SATISFIED 🥳thank you
POOR CUSTOMER SERVICE!!!
Young lady who took care of this transaction was very professional and helpful. Pricing was competitive and service great. Thx
Wonderful customer service from Dana!!
Very good customer service! Reasonable rates also.
I was in and out in a flash. Dana was awesome.
Absolutely the easiest rental ever!! Return was just as easy. Super polite It will be our go to next trip
Keep up the great work!
Provide better sight lines for u haul personnel to see returned trucks from the counter.
Great Service very adequate and at a fast pace.
The cab of the truck had a very unpleasant smell. Otherwise everything was good.
Dana is AMAZING!!! This woman was at my side the whole time I rented the unit from her,but was also a life saver when it came to my relocation to Texas!!! She not only sold me what I needed, but made me feel like I really mattered.. Great person all around!!
Easy no red tape. She was professional, knowledgeable, and very pleasant
Customer service rep was very efficient and helpful. Everything was ready to go.
Nothing I can think of it. It was fast in and out and the equipment was good.
Great customer service, helpful, friendly, very great experience. I went to pick up furniture locally used a cargo van was a little dirty, thankfully the furniture was all rapped. Nice van though didn't expect power windows and air conditioning and a great radio!!!!! Again excellent customer service
The staff was excellent!
Dana and her staff are amazing!!! I will miss them greatly. Because of Dana I will always go to u-haul for storage or moving needs.
First truck I picked up had cockroaches in it. Returned it for a different truck without any issues. Overall good experience and friendly staff.
The girl who checked me out was wonderfully helpful and nice. The equipment was ready and she hitched it up. Great girl.
My ideas with uhaul are exciting for moving.
I have no complaints. I just wanted to compliment the lady that helped me when I checked out the truck Saturday (08/15/2020) morning at 9am. I don't remember her name but she was extremely helpful (and I think the manager). Thank you!!
I rated the facility clean but the floors were not swept. There was an earn or something similar out side of the door we used and it trash that had been there for sometime and flys were swarming it, which made it pretty gross getting our things out of our unit which was not a main entrance but could use some attention.
The management goes above and beyond! I am more than satisfied! Thank you!
Great staff
Very friendly staff. Excellent customer service. Special shout-out to Dana. She really took great care of us. Would highly recommend this business.
I want to highly, highly recommend your Bradley sales associate, Sophia. I had to bother her 5 or 6 times for assistance. She was so pleasant and helpful each time. She fully explained the directions and procedures. Sophia made the move-in experience so very easy. As I move more items into my new storage unit, I hope to see Sophia again. She made me very happy.
Nice building.
I am a long time customer of U-Haul services and this new facility is expertly and efficiently maintained. I am pleased that there is such a facility in our area and look forward to continuing.
The dollies that were provided to wheel belongings from the unit to the truck were a lifesaver!! Also the ability to pull your vehicle/uhaul van into the indoor garage space to load/unload was great
The staff was Great!
The staff and management are amazing at this location and I will continue to patronize this facility. Thank to Austin, Anthony and Steve
The attendant was very helpful with a bit of confusion. Much appreciated!
under Construction. My unit has no lights along the whole row. I don’t have any top to prevent stealing. Staff is short(not informative) no tour/got to figure thing out for yourself. Not safe yet.
