the people that helped were fantastic... Dana from Kankakee Il store
Neal SCustomer Reviews for U-Haul Moving & Storage of Kankakee
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You're doing great.
AZIZAH AThank you! You guys were so kind!!!!
DEIDRE G | Overall ExperienceI appreciate all the considerations.
Jarmaine L | Overall ExperienceQuick, excellent service on the front end. However, Uhaul failed to respond to questions regarding my final billing, which had an additional charge. It may be a legit charge, but when I reached out in the way recommended, I was ghosted.
CHARLES PThe gas wasn’t filled and the mileage didn’t work
Cardero L | Overall ExperienceThe staff is friendly and knowledgeable. Definitely will rent from this location again
RAMON AVery courteous staff. Helpful and informative. We were having a stressful day so the great customer service was very much appreciated.
Judith A | First ImpressionsWell marked, well stocked, definitely a well run outfit.
KEITH EThe girl working there there was extremely nice and helpful
MARTY PAmazing customer service and equipment. I did notice that the computer system is very slow causing a delay in picking up equipment. Customer services made that experience seem smaller. Great job!!
LINDSAY HExcellent facility and staff. The staffs were always very helpful and welcoming of my need. I cannot thank them enough.
TORIQ M | Overall ExperienceThe process was easy and staff was extremely helpful and friendly.
LORI G | First ImpressionsAll representatives were extremely helpful and respectful. Will be using this location again soon!
LINDSAY HI actually have already recommended to a friend.
ELIZABETH R | First ImpressionsI rented a car hauler and the ratchets did not work correctly. It 15 minutes each side to get them to tighten and the same to losen them up. They were very rusty and the gears worn. Other than that the trailer pulled great and easy to load / unload.
JEFFREY PBe able to drop off at any location
SCOTT WThe staff was very helpful with what I needed.
RODNEY Snice enough to loan me a 4 pin adapter since I fogot mine.
BRENT LI am worried about rodents and bugs in my belongings since I saw the poison box in my unit. How well do you maintain the facility to keep out rats, mice, bugs, other pests?
Autumn L | First ImpressionsThe entire staff is the best I have every seen anywhere in the United States
Michael S | Overall ExperienceStored our stuff there for close to 4 years it was reasonable and easy and safe to go in and out and always clean
William H | Overall ExperienceKind, helpful and knowledgeable. 5 star service. Thank you.
ERIK BVery çleañ añd friendly.
JOSEPH K | First ImpressionsDrop Off was quick and easy.
Jess MNo issues, quick and easy trailer pick-up, plenty of trailers and options available and fair prices.
JASON HThe guy that checked me in was super helpful! When I returned the trailer, he came back out and unhooked the trailer and was courteous and very helpful to me again. Excellent customer service!
JACKIE SBest place with everything you need there I’m going to miss it
Regina H | Overall ExperienceThe application to document equipment returns, should allow seamless uploads of a customer's mileage and fuel replacements.
ERIC MThey weee supposed to be open and weren’t. I had to go to Kankakee instead of Manteno. Kankakee was very helpful!!
Debra HTo let renters know that certain equipment can be dropped of closes U Haul near them and wich ones need to be dropped off same location they rented it from .
JUANITA EVery good storage and good manager.I would recommend for anyone looking for storage.They are reliable people
Ahmed O | Overall ExperienceVery simple pick up and even easier drop off. The car dolly worked perfectly.and was way cheaper than hiring a tow truck. I should have gotten the employees names so I could compliment them all individually. Every part of the process, from inquiry phone call to equipment return was all handled professionally and by knowledgeable staff. Thank you U Haul for making my project so easy.
GEORGE MGreat very friendly staff and east pickup.
JAMES PThis experience was PERFECT!
WALTER HStaff is very rude really aren’t helpful! Terrible customer service service especially the guy with glasses the heavy set white guy!
GUADALUPE IMade the experience pleasant. Very nice staff who were knowledgeable about their products.
Lana a | First ImpressionsVery friendly staff and easy process. That’s so important when dealing with moving. Thank you
Tara CI didn’t used the truck at all but still got charge
DEMETRIS FMy card was charged a second time after I returned my Uhaul rental, and there was no lock and key in the storage unit, even though it stated online when I booked the reservation that it would be inside of the unit. I had to buy a lock and key since the office had already closed.
JAJUANA HI don’t think anything needs to be improved. Very quick and professional.Excellent customer service from all I interacted with.
KEVIN KThank you for beening thier for me and other when we need it the most the staff is very helpful and very kind thank you
Raymell G | First ImpressionsNothing they was very nice great place to go
TRAMANE SMake sure the tire straps are long enough to strap down the vehicle
JAMES VOnline staff canceling could use additional services
Angelica H | Overall ExperienceStaff was wonderful. They are very helpful, knowledgeable and polite. Improve your computer and or internet site so that they can do their job better. My only complaint was waiting on computer issues.
Jerry GThis location is the best , well-run, operation that I have ever rented from. Great customer service. There is nothing I can say that needs improvement.
Glen CThe U-Haul app is very difficult to download pictures and the app is faulty in several ways
JOHN MN/A
GREGORY MThe guy at drop off was a jerk. Due to the guy at pick up not being onsite, he didn't enter the info in the computer. I did an online reservation and his manager did the paperwork the next day. So the guy at drop off was threatening me and telling me I stole equipment, even though the guy from pickup called and told him otherwise.
Jennifer MAll good trailer hauled straight with no issues brakes worked well
JOHN RDana was excellent! However, when I returned the truck the guy that checked me in was argumentative , aggressive and unwilling to explain the charges.
YOLANDE WI was way over charged for my rental of a van. It’s supposed to be $19.99 + miles and taxes but the charged me $85 + miles and then couldn’t explain why he was charging me more then what is advertised. Overall I’m not pleased about paying over $100 for on a 4 hour rental
DEREK GBetter way of evaluating odometer. I started out the gas fuel with less than they said I did and they charge me still and I have a picture to prove it. I couldn’t submit the issue through the site.
Treveyan TNo improvement necessary - top notch !
RAND WA good experience overall. Good worker bees. Complaint of having to travel an extra 20 miles for the equipment when there's a dealer in my town. Other than that...
RAYMOND HFrom Arizona to Illinois the customer service was wonderful
MICHELE VGreat place ,don't change anything!!!
JEFFREY CNo lighting for the outside units. Other than that. Loved it. And would recommend it to others!
Leticia M | Overall ExperienceGood Morning I want to let you know that I’m so happy with the service provided by Fernando and Brandon getting the truck unloaded this morning. They were extra helpful to me considering that my hair was on fire 🤬due to a snafu here getting the garage door open for them. Thanks again for your help to get everything done so quickly. Kindest regards Vickie
VICKIE SI recently rented a U-Haul truck, and the experience at both the Woodstock and Kankakee locations left much to be desired. At the Woodstock location, I was given a truck with only a quarter tank of gas and was expected to fill it up before returning it. This was done without transparency, and I felt it was underhanded. A full disclosure of the fuel policy upfront would have been appreciated, as this created unnecessary frustration during my move. The drop-off experience in Kankakee was equally disappointing. The staff member who received the truck displayed a complete lack of warmth or professionalism. When I handed over the keys, his only comment was, "I got one question, did you gas it up?!" This abrupt and dismissive attitude made me feel unimportant—not as a customer, but as a person. There was no inquiry about my overall experience, no friendliness, and certainly no effort to make me feel welcome. While I don’t want to assume the treatment was racially motivated, the unwelcoming tone and lack of emotional intelligence left me wondering. Businesses thrive on good customer service, and unfortunately, this U-Haul experience missed the mark entirely. I would recommend these locations invest in proper customer service training to ensure all customers feel respected and valued. Until then, I will strongly consider alternatives for my future moving needs.
ELROY BI was very satisfied with my unit it was in a great location I didn't have any problems accessing it I'll definitely rent from them again if the need arises
Richard W | Overall ExperienceThe gentleman who helped me out was super nice and helpful. Will recommend U-Haul to anyone looking for storage
CAYLEE W | First ImpressionsYou have a patient employee that goes above and beyond to help a customer in trying times. Dana is awesome. Only if we could duplicate her and put her at every location that would be awesome.
A'vlacier B | Overall ExperienceMy 2nd day after getting everything in my unit I was in there straightening and organizing and at 3pm got told I had until 7pm to move out because they said I was living there... I have never been there overnight I had just arrived there about 6am yet I'm being told to go I should be compensated for my time gas and the stress and aggravation of finding a new place
Tara B | Online Move InMice got in my storage and the droppings was on property
Daija B | Overall ExperienceIt is amazing how over-the-top kind and courteous and helpful Phil was in assisting me in renting these units, particularly since I am a 72-yr old Senior. Even when I came back and had problems with the hangar on one unit closing, Phil fixed it within the hour. Thanks, Phil and Thanks U-Haul! I've always received such superior service from your Kankakee staff!
BEVERLY C | First ImpressionsIt is amazing how over-the-top kind and courteous and helpful Phil was in assisting me in renting these units, particularly since I am a 72-yr old Senior. Even when I came back and had problems with the hangar on one unit closing, Phil fixed it within the hour. Thanks, Phil and Thanks U-Haul! I've always received such superior service from your Kankakee staff!
BEVERLY C | First ImpressionsNo problems so far I'm very satisfied.
Richard W | Online Move InDana was very informative!
Sandra S | First ImpressionsEverything was 100%,I would like to thank Dana for her hospitality thank you
renda b | Overall ExperienceFantastic people hard work
ALEXANDER N | Overall ExperienceThe only issue I had was ordering a larger storage unit and getting 2 smaller ones next to each other.
Paige H | Overall ExperienceGreat manager staff
ALEXANDER N | First ImpressionsThe employees at U-Haul on Kennedy drive in Kankakee Illinois are amazing thank you guys for your service and your help
Shawn V | First ImpressionsStaff were excellent with great attitude
TORIQ M | First ImpressionsMy go to storage and truck rentals.
STACY B | First ImpressionsIt would be more customer friendly if U-Haul was open at least until 9pm during summer months to pick up vehicle
GUY M | First ImpressionsThe gentleman was very polite! Couldn't of asked for better
CATHY B | First ImpressionsExcellent customer service
Michael G | First ImpressionsN/A
JACQUENETTA S | Overall ExperienceRoaches. And watch their billing practices. Horrendous customer service and dishonest crappy staff.
Katherine R | Overall ExperienceYour store manager in the Kankakee facility is absolutely wonderful.
Elsa V | Overall ExperienceKeep up the great work
SOPHIA C | First ImpressionsGreat communication from staff and helpful in terms of payment reminders and question answering
Brianna L | Overall ExperienceI can’t say enough thanks to Dana and Phil for making this an easy experience for me!
Debbi D | First ImpressionsThank you U-Haul .....
Virginia J | Overall ExperienceEverything was great.
Charisse L | First ImpressionsFriendly and knowledgeable staff. All questions answered.
christina r | First ImpressionsI think it's wonderful to have your own self storage
renda b | First ImpressionsThe staff and management were very helpful the building and facilities were well kept well-lit and the equipment that I used ( moving truck ) was in very good condition as well . This was the third time I've used a UHaul facility and if I need it again I will absolutely be using UHaul again in the future if needed .
JEFFREY H | Overall ExperienceThe manager and assistant manager are awesome and deserve a pay raise
Isaiah S | Overall ExperienceMy experience with Uhaul was vey pleasant. The staff was very accommodating and very friendly. My experience with U-haul was a great one. Glad I chose you guys..Happy New Year!!
sherrie c | First ImpressionsAmazing staff!!
dustin g | Online Move InAlways fast , knowledgeable and helpful.
STEVEN B | First ImpressionsBathroom can be cleaned
KEVIN O | Online Move InThe manager and her staff were amazing
Mike M | Overall ExperienceVery easy and convenient
JENNEFER R | Online Move InGreat place! Great business! Friendly people!
anthony r | Overall ExperienceThe staff were fantastic! They answered all my questions and made me feel like a valued customer. I would recommend renting from this location in a heartbeat.
Darryl B | Overall ExperienceThe crew are hardworking and friendly. Always a great experience.
John M | First ImpressionsHad my unit for two years no problems. Thanks U-Haul for a great experience.
Kim D | Overall ExperienceI would like to commend and send out a big thank you to James Lowe from uhaul of Elysian field in nashville He went above and beyond normal to help during our breakdown. He went to another city to puck up our truck for our cross load. James was personable, very helpful, and a great addition to uhaul family. Thank you james!!
Kathy R | Overall ExperienceVery pleasant moving experience, thanks to Dana for her professionalism and can do attitude! She’s a treasure and very much a credit to your company. Mostly because of Dana I will definitely use U-Haul again!!
Daniel G | Overall ExperienceDana has been very helpful in numerous ways with the rental unit as well as with truck rentals. She is outstanding. Highly recommended.
Donald P | Overall ExperienceLoved the manager and the facility was great. Keep up the great job Kankakee location
Tina W | Overall ExperienceDana Star is absolutely one of the best and most professional people at the facility.
Sylvester T | Overall ExperienceEmployees were awesome as usual.
kyron b | First ImpressionsI had a very pleasant experience with this U-Haul Storage Facility. The staff was always friendly and communicated with me regularly regarding upcoming payment dates and the facility manager worked with me on multiple occasions when I was behind in my payment. Access to the facility was available 24/7 through their automated system. I will continue to use this facility in the future for all of my storage needs.
Lawrence W | Overall ExperienceThe staff is amazing I'll continue to do business with
Angela H | Overall ExperienceDana and Steve are awesome!!!
Bryan M | First ImpressionsToo expensive
Lisa K | Overall ExperienceVery helpful and accommodating.
Karen K | Overall ExperienceI'm OK with the place
Myron J | First ImpressionsNo comments
Cindy P | First ImpressionsSuch a clean, organized store and storage!! Wonderful experience!!
Dana S | Overall ExperienceMrs Dana Starr, is very professional and attentive to customers needs. I would definitely recommend this facility. Five stars 💯
ora w | First ImpressionsI spent money on my U-Haul haul truck and the worker put 10 miles and I didn't use 10 miles BUT DID THEY GIVE ME MONEY BACK FROM MILES I DIDNT USE ABSOLUTELY NOT
lavender s | Overall ExperienceI was very impressed with this business. My moving experience was a nightmare until our final step which was storage with U-Haul. I can finally take a deep breath and know my things are in a safe place close to where I am. Thank you U-Haul. Yes I would recommend them.
Sherri R | First Impressionsvery friendly, respectful very clean, up to date
Brian F | First ImpressionsI love this place very self-sufficient
Olivia J | First ImpressionsGreat job
Petula L | First ImpressionsExcellent staff she was quick convenient and very polite
lavender s | First ImpressionsWonderful staff, great support and awesome facilities.
Morris L | Overall ExperienceWater damage destroyed some of our belongings. But I love the manager she always tried to help as much as she could!
Alex C | Overall ExperienceVery good service! Highly recommend
Macy G | Overall ExperienceI was charged for 4 months after I returned storage. It had no lock and I notified employee that it was vacant
Carlos A | Overall ExperienceOne of the best climate control storage units I have used in a long time! Easy to unload and they have carts available!! I searched around for storage units and they had the best prices around!!! Will always use Uhaul!!
Dana S | First ImpressionsVery reasonable pricing. My belongings were safe and secured.
Amber P | Overall ExperienceMy experience at U-Haul was very positive. Dana made the whole process very easy and she bends over backwards to help you. She is knowledgeable, very personable and has a high energy level. I would recommend their facility to anyone looking for a storage unit.
Vicki S | Overall ExperienceStaff was great , storage facility was clean an well maintained!
Justine R | Overall ExperienceGlad it was temperature controlled. Dana Starr was a joy to deal with. I would definitely recommend this place.
Nancy L | Overall ExperienceCan't think of anything that could improve
James S | Overall ExperienceThe young lady said we were bothering her. So I found another storage facility. Very rude people
Melinda L | Overall ExperienceDana was always so helpful and professional. She does an outstanding job and goes over and above to make her customers moving or storage experience a stress free one. Thank you Dana.
Randy A | Overall ExperienceVery happy and pleased with the service you provided, you had exactly the size storage box we were looking for.
Tim M | First ImpressionsExcellent staff! They really seem to care!
scott h | First ImpressionsThe office staff was amazing to work with! Thank you!
Kelli M | Overall ExperienceEveryone was very nice....
Vergina J | Overall ExperienceEveryone was really nice and helpful
Kiyah G | Online Move InCalled several times over a couple of days with questions. Everyone was knowledgeable and personable.
Nancy L | First ImpressionsVery friendly and considerate. Facility was quite warm when moving in. Could have been a little cooler but other than that. Everything was great.
Donna J | Overall ExperienceI look forward to doing business with them again!
Nathanal Y | Overall ExperienceEveryone working at the Kankakee location on Kennedy is excellent.
CHARAVEA W | Overall ExperienceLove the facility. I under measured and had to rent a second storage. My concern was with online ads offered a free month of storage with truck rental. I rent two storage units, rented a truck on two separate occasions and do not qualify because the fine print at location says the truck has to come from a different location. That’s poor advertising. Especially on a holiday weekend and they are only U-Haul in town with trucks available…. Other then that the people at the location are wonderful,
Christie F | Online Move InWonderful clean and convenient.
Michael P | Overall ExperienceDana is wonderful, so very helpful on every aspect!
Michael P | Overall ExperienceMoving is stressful, but our experience storing items at this location made it as smooth as possible. The woman who helped us was friendly and helpful, the facility was clean and convenient, and the carts made it go quickly. We will always consider uhaul first to meet our moving needs.
DAVID M | First ImpressionsThe team at this location is wonderful. Everyone is helpful and a complete delight to work with each time.
Darsharlette B | First ImpressionsExcellent staff that really works with you
Michael P | First ImpressionsBest ever! 30 days of free storage you can’t beat that.
ALIYAH J | Overall ExperienceDesk staff was knowledgeable and courteous.
Anthony B | First ImpressionsYou always a pleasure to work with
STEVEN B | Overall ExperienceWOULD NOT RECOMMEND TO A FRIEND BECAUSE STORAGE AT UHAUL IS EXTREMELY EXPENSIVE. I FOUND A MUCH BETTER DEAL IN MOMENCE FOR STORAGE 🧳
Beckie E | Overall ExperienceI love UHAUL storage center and will recommend this storage facility to anyone. The storage facility was clean and i loves being able to have 24/7 access to my things.
Lennie D | Overall ExperienceThe lady at the desk was extremely helpful I don’t remember her name but I think she was the manager. I would like to thank her for all her help and her friendly attitude.
JENNIFER A | Overall ExperienceStaff is amazing
Deb A | First ImpressionsCan I get a discount
CHERELL S | First Impressionsnone. i dont l8ke the manager having to know your access code
Michael W | First ImpressionsStaff is very friendly and helpful
Marojorie M | Overall ExperienceEverything was excellent! And the young lady who set me up was amazing went above and beyond to help me!
Alex C | First ImpressionsAlways received top customer service when renting storage units, trucks or purchasing moving supplies.
Steven V | Overall ExperienceThe staff made reservations a snap. Professional and courteous. Showed me to my locker. The best
gary b | First ImpressionsStaff is top notch
TROY S | First ImpressionsHad a situation where I thought I had big enough unit.This wasn't any fault other than my own. When I called the 800 number I was assisted right away, explained how to go in and ask, the person at the desk helped right away and I got a unit switched with I problem.
Wendy W | Online Move InThe manager was excellent
QUEITINA C | First ImpressionsThere was a lady at the counter she was so helpful and friendly. Awesome worker very good customer service.
JENNIFER A | First ImpressionsDana the GM is friendly, efficient and professional!
James G | Overall ExperienceCan't remember names but we would like to thank everyone of you for being there for us you are amazing ❤️
CHRISTOPHER L | First ImpressionsGreat staff
Raquel K | Online Move InMy furniture & clothes had mold all over it & my bed was completely damaged
shareese m | Overall ExperienceDana was fantastic to work with. Professional, helpful and her customer service was amazing! Highly recommend!
James G | First ImpressionsDana is top notch. She is extremely knowledgeable and efficient. I would keep her at ALL costs. You’ve got a winner.
Wesley S | Overall ExperienceDana is the most friendly and helpful manager we have ever dealt with!!!!!! She absolutely knows what she is doing!!! She runs the BEST Uhaul store I have ever dealt with!!! She deserves a RAISE!!!!! Seriously does!!!
WESLEY S | First ImpressionsI would recommend this service to anyone the service is phenomenal it only took about 7 minutes to get the unit
Maqueta M | First ImpressionsThe manager is extremely knowledgeable and very efficient. The facilities are top notch from cleanliness to security. The distance to my unit from the entrance is excessive. There needs to be a way to bring the unit to the entrance.
Wesley S | First ImpressionsAlways greeted by staff, always so helpful! Great staff! Always highly recommend UHaul
ann s | Overall ExperienceI rented the truck from Crete and the unit in Kankakee. The first unit didn’t have a lock inside and the manager said she puts them in there “when she gets to it.” The lock SHOULD have been there already, not when it’s convenient for the manager. When I arrived the open sign was on at the office, but they were closed. We had to figure out the keypads on our own. The people that answer when the manager has her calls forwarded can help with nothing when called, all they do is apologize. The managers number is listed as an “emergency contact” on the keypad, but it gets forwarded to the “I’m sorry” crew. Horrible customer service! We walked away from the first unit and had to rerent the truck. The next morning I call the location and that’s when I was told the lock is put there when convenient for her. She switched me to a different, larger unit that DIDNT HAVE 24 HOUR ACCESS. I found this out as I’m standing at the door at midnight with the people that helped me move the large furniture that was in the truck and am denied access to my unit, and when I call the emergency number I get the “I’m sorry” representatives. Now I have a truck full of heavy furniture that was supposed to be returned to the Crete location, that they had already booked out for another person the next morning at 10 AM, with no access to my unit and no way of getting my helpers back at 5 AM when they open. I am forced to carry over the truck into the next day, that messes up the next customers reservation, and I’m guessing by how helpful the customer service representative was (sarcasm) the email that she said she sent to the general manager probably didn’t explain this whole situation. I am trying to move three children and all of our belongings and had very limited time with the people that were helping me move. “I’m sorry“ is not what someone wants to hear when they’re standing outside of a storage unit that was supposed to be 24 hour access with a house full of their belongings at midnight. I will be calling the location in the morning, as well as the Crete location to explain again what happened and to sort out what the charges will be due, considering all the extra mileage and day added because of these mistakes on U-Haul‘s part.
Katherine R | Online Move InYou are GROSSLEY OVERPRICED!
T a | Overall ExperienceDANA was helpful, professional and very efficient to work with. She made it easy to rent the truck and to find a rental storage unit. The first month free was very helpful in deciding where to store everything.
Savannah G | First ImpressionsAfter setting up the account for the storage, we also set up a one way truck rental from Carbondale to Kankakee and received an email for a free month. Manager Dana was very helpful in making sure we could still receive the month free. At time of move in, Steve was also extremely helpful with the way the facility works and locating our locker as well as the truck return. Excellent customer service all around.
Michelle W | Online Move InSometimes a male worker would be rude when I would call. I asked to have a manager call me regarding his behavior never got called.
Patricia C | Overall ExperienceVery accommodating and helpful. Made it very easy
Mark G | First ImpressionsBest storage site I’ve ever seen. Staff and owner KNOWS their game ! Beautiful facility, super clean with great access.
Jeffrey M | First ImpressionsThis facility is incredible, the staff was incredible.
Madison S | First ImpressionsGot lo ck out accesscode fail in /out
EPHESIAN D | First ImpressionsMy experience at this u haul location was exceptional!! I will never use another location. This was the best experience I’ve ever had with renting a truck and finding storage. Such great people here .
DONESHA J | First ImpressionsYour staff was very nice and helpful. I enjoyed my interaction with them.
Doris P | First ImpressionsVery professional amd ensured that process was timely.
Ronald M | First ImpressionsThe manager of thus facility has went way beyond duty to make my experience greatly appreciated. I would drive 69 miles to this Uhaul if I needed one. Thank you do much
valorie w | Overall ExperienceDana went above and beyond!
michelle a | Overall ExperienceGreat accommodations & service! You had everything I needed which made a stressful time so much easier for me! I highly recommended your company!!
beth a | Overall ExperienceThank Manager was very nice and helpful.
Anthony H | Overall ExperienceI will never use another storage facility thank yoy
valorie w | Overall ExperienceGreat one stop shop business! Perfect for my needs.
beth a | First ImpressionsToo expensive
Andrew H | First ImpressionsVery well maintained
Anthony H | First ImpressionsDana is AMAZING!!! This woman was at my side the whole time I rented the unit from her,but was also a life saver when it came to my relocation to Texas!!! She not only sold me what I needed, but made me feel like I really mattered.. Great person all around!!
Ann T | Overall ExperienceI rated the facility clean but the floors were not swept. There was an earn or something similar out side of the door we used and it trash that had been there for sometime and flys were swarming it, which made it pretty gross getting our things out of our unit which was not a main entrance but could use some attention.
Angela K | Overall ExperienceThe management goes above and beyond! I am more than satisfied! Thank you!
Peter R | Overall ExperienceGreat staff
David D | First ImpressionsVery friendly staff. Excellent customer service. Special shout-out to Dana. She really took great care of us. Would highly recommend this business.
Jerald P | Overall ExperienceI want to highly, highly recommend your Bradley sales associate, Sophia. I had to bother her 5 or 6 times for assistance. She was so pleasant and helpful each time. She fully explained the directions and procedures. Sophia made the move-in experience so very easy. As I move more items into my new storage unit, I hope to see Sophia again. She made me very happy.
Julie S | First ImpressionsNice building.
Jerald P | First ImpressionsI am a long time customer of U-Haul services and this new facility is expertly and efficiently maintained. I am pleased that there is such a facility in our area and look forward to continuing.
John A | First ImpressionsThe dollies that were provided to wheel belongings from the unit to the truck were a lifesaver!! Also the ability to pull your vehicle/uhaul van into the indoor garage space to load/unload was great
Shannon S | Overall ExperienceThe staff was Great!
sophia w | Overall ExperienceThe staff and management are amazing at this location and I will continue to patronize this facility. Thank to Austin, Anthony and Steve
Sylvester T | First ImpressionsThe attendant was very helpful with a bit of confusion. Much appreciated!
Vincent K | First Impressionsunder Construction. My unit has no lights along the whole row. I don’t have any top to prevent stealing. Staff is short(not informative) no tour/got to figure thing out for yourself. Not safe yet.
Tiffany F | First Impressions