Customer Reviews for U-Haul Moving & Storage of Kingsport

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Kingsport

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Curtis S. on

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Only one person staffing the desk....can make for a bit of a wait if there's more than one customer.

Harry W. on

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Evan provided courteous and knowledgable service. Thank you, Harry Warren

Alan L. on

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open longer hours and more days at this location

Kelly W. on

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This location is an excellent location to pickup or drop off. Easy to find and great to get in and out of.

Nycole B. on

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Tried to use the mobile app but the site was not working. Got charged $20 “convenience” fee because of this. Also asked to be charged using another card which did not happen. Kind of disappointing.

Robert C. on

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Janet S. on

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elmer B. on

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great guy very helpful

Jeff S. on

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Have enough people at the physical address to answer the phones!! Some questions cannot be answered by the national number.

James H. on

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Customer did not leave a comment.

William S. on

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Excellent experience. Equipment was exactly what I thought it was and was in good condition and performed up to my expectations. Representative was very helpful and informative. I will not hesitate to do business with this location again and will recommend when the opportunity arises.

Robert D. on

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The trailer I rented had a flat and another tire going down before I got out of Kingsport. Thanks to The Cupboard Location in Colonial Heights I traded out trailers and continued on my trip to SC where I dropped off trailer.The facility I rented first trailer should have to reimburse me for my expenses.

Larry N. on

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scott T. on

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Kellye L. on

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The location of the uHAUL rental facility wasn’t a problem; it was easy access! However, the rental process and pickup process was below average and I was highly disappointed!

Daniel C. on

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EVAN S. on

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Douglas S. on

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The van we rented was great. The service at the location was great also. We couldn’t be happier with the overall experience.

Thomas M. on

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Online check in does not work, you cannot check truck in inkine.

Bryan S. on

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This place was awesome, everything was put in place and looking way better than the stuff I rented! And the 1 employe that works there did an awesome job!

Stephanie M. on

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Nothing

bryan J. on

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One word, Awesome! I have ran several Uhaul locations about 15 years ago. The times are a changing the self check in is perfect from a consumer standpoint. I would be interested in knowing how it works out from a business standpoint as far as quality control and see if this new system is feasible. Great job truck was spotless the self checkin was flawless, easy to use .I hope it works out and sticks around.

Adrian S. on

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Walt P. on

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Mark J. on

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No issues with either location. My issues were because everyone I talked to on the phone gave conflicting information.

Christopher W. on

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John H. on

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Jane T. on

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I checked in on-line and it still took longer than expected with a reservation.

Teresa H. on

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To high for about 50 miles of traveling left more gas in it then was in it in the begin. 88 and change

Edgar A. on

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Vanessa L. on

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Shyanne T. on

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Evan is awesome!!! He deserves a raise for sure (:

Eric T. on

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Near Home Depot and perfect for picking up supplies!! Thank you!

Michael M. on

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sales person very courteous and knowledgeable made for a very pleasant transaction

Richard W. on

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BILLY S. on

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I have rented three uhaul trailers in my move to Tennessee I have dropped all three off at the same drop off location, I was charged an extra fee for dropping the first two off. I had told the pick up dealer where I wanted to drop at but I guess Corp had other ideas.