U-Haul Moving & Storage of Kingsport

596 reviews

1805 E Stone Dr   Kingsport, TN 37660

(423) 343-5593

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Contact Us

(423) 343-5593

1805 E Stone Dr
Kingsport, TN 37660

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Lee C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lloyd G. 
Rating:
5.0

Customer did not leave a comment.

Steve L. 
Rating:
5.0

Can't think of any

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Kelly has hired another good employee. Amanda was great at helping me with car hauler. Worth driving to Kingsport to be helped by Kelly & the gang.😁

Randy H. 
Rating:
5.0

All was great

Jimmy D. 
Rating:
5.0

It was a great experience!

Amanda S. 
Rating:
5.0

Customer did not leave a comment.

ANGELA B. 
Rating:
2.0

1st time rented from this location. Was not given information about what to expect during renting, and what to do upon returning vehicle. Did not use all of mileage I paid for and when inquired about refund was talked to in a very discouraging manner.

Timothy H. 
Rating:
3.0

Charged me twice and charged extra never will I rent from here again.

Amber B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES K. 
Rating:
5.0

Customer did not leave a comment.

Zoie C. 
Rating:
5.0

Customer did not leave a comment.

Brenda P. 
Rating:
5.0

It seemed like a 2 day pickup truck rental under 250 miles would be quite a bit cheaper than it actually was but other than the cost it was all great

Matt M. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Pick up truck had body damage passengers door and truck bed. Cabin reaked of smoke

James C. 
Rating:
5.0

Customer did not leave a comment.

William O. 
Rating:
4.0

Nothing, top notch

Zane C. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
4.0

The roll up door on the trailer was difficult to open and close. They should have a handle on them to grasp.

John P. 
Rating:
1.0

change your employee and store general manager

Cary B. 
Rating:
5.0

Was a great experience. Would definitely rent from this location again.

Brian B. 
Rating:
5.0

I rented a 20' moving truck, the rental experience and check in was seemless. Staff was helpful with my accessory needs Great job!

James C. 
Rating:
4.0

Customer did not leave a comment.

Brandon H. 
Rating:
5.0

On line check in during return was not very easy initially. It wouldn't accept my clicks. Then eventually it worked.

Edward D. 
Rating:
4.0

Great price for a 10x10 climate controlled unit. The layout is different than other controlled climate units we have had in the past, so would serve well for first time customers to be shown where there unit were. Carts and the back in unloading docks work well to be out of the weather.

leigh s.  |  Overall Experience 
Rating:
3.0

The trailer wasn't clean & smelled like stale cigarettes.

Daniel J. 
Rating:
4.0

Customer did not leave a comment.

Kelly B. 
Rating:
5.0

Amazing facility and staff everyone there is great.

Jacob J. 
Rating:
5.0

Customer did not leave a comment.

Kelly Z.  |  First Impressions 
Rating:
5.0

Everything was great!

Janet R. 
Rating:
3.0

Customer did not leave a comment.

Kasey H. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
4.0

Customer did not leave a comment.

Roger C. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
3.0

The lady that did our check in was not very polite at all.

Roger C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
3.0

I refilled the fuel, yet was charged for fuel. I called to dispute and now am having to wait on a call. Not a fan.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS L. 
Rating:
5.0

Love working with Kelly! Repeat customer.

Teresa S. 
Rating:
4.0

Clean in side of windshield

HERBERT B. 
Rating:
4.0

This is the second time we have worked with you. You are doing a great job!

Hannah H. 
Rating:
5.0

Customer did not leave a comment.

Detlef J. 
Rating:
5.0

Great and friendly staff and a nice, clean office with everything you could need to pack or move on site.

TOBY R. 
Rating:
4.0

Pricing ...the milage rate; states on website $0.79 per mile, was charged $0.89 - starting mileage was a mile higher than what the truck showed starting it - little things for sure, but it adds up in a hurry.

michael L. 
Rating:
5.0

Customer did not leave a comment.

Stuart M. 
Rating:
5.0

Customer did not leave a comment.

Nedra G. 
Rating:
5.0

Customer did not leave a comment.

Stacey G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

patricia N. 
Rating:
1.0

No one was there at my appointed time to pick up... then the trailer they gave us was full of boxes.. and then the next day we went to take it back no one would answer the door so we just left it! Also they made us download something to our phone and he used our phone to do the transaction

Kathy H. 
Rating:
5.0

Only issue I have is I was billed additional charge of 7.77 when I actually returned it with more gas than it had at all. However thank you all for the service you provide. I think its a great service.

Chasity M. 
Rating:
5.0

Customer did not leave a comment.

Joann R.  |  Overall Experience 
Rating:
5.0

Great customer service.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

carolynn g.  |  First Impressions 
Rating:
5.0

Great facility, a wonderful repurposing of a former Kmart location. As we were relocating we needed a climate controlled storage facility to house items we didn’t want handled by movers until we could get into our new home. This facility was perfect for our needs- secure, convenient, cost effective, a trusted brand, and we loved the garage bays to pull our vehicles in for loading and unloading. This facility was a great choice for us.

Jerry G.  |  Overall Experience 
Rating:
3.0

Cleaner Vehicle, not parked so far away and clean off all the bug stuff. Also please pre mark the dents that the x stickers were coming off.

Joseph L. 
Rating:
3.0

Customer did not leave a comment.

Brian V. 
Rating:
5.0

Kathy was great!!! She is excellent with the system & getting the job done. Kelly trained her well.

Randy H. 
Rating:
4.0

I came in after reserving a unit online. The only issue I had was the 1st unit was not the correct size. I had reserved a 10x10 but was given a 5x10. It was corrected right away and I had no other issues. I would recommend if someone has never been there to explain slightly better on how the unloading process works, it was a bit confusing.

leigh s.  |  First Impressions 
Rating:
5.0

I have rented multiple times from this location and Jacob Jones has to be one of your friendliness and professional employees that you have. He was very easy to work with and ask me if I needed anything else with suggestions that was very handy. We have been emptying out my mother's house, that passed away in December and with the corona virus, it has been awful. Thank youJacob for your very professional help and being so sweet and a bright smile made it easier on my whole family. Thank you. Pamela Jones

Pamela J. 
Rating:
1.0

Keeping the customer informed

Nathan C. 
Rating:
5.0

Kelly did everything over the phone. Was able to pick up car hauler very fast when arrived at U-haul. Thanks Kelly!! 😊

Randy H. 
Rating:
2.0

Lost reservation Touch screen device did not work and she kept trying and trying. She has a bad attitude

Larry W. 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Kelly was phenomenal! Very helpful, energetic and kind.

Teresa S. 
Rating:
1.0

The two employees at the location when I went to pick up my equipment were very rude and unprofessional. They did a very poor job at explaining how the rental works, and how the insurance and fuel fees work. I have never used uhaul in my life and after this experience, I will never use them again. I would rather go to a dealership and buy a new truck then come to this place and rent again.

Payton M. 
Rating:
5.0

Travis and Jake were great to work with. Would for sure recommend.

brent M. 
Rating:
5.0

Customer did not leave a comment.

Tony L. 
Rating:
5.0

Customer did not leave a comment.

Randolph E. 
Rating:
3.0

Customer did not leave a comment.

Randolph E.  |  First Impressions 
Rating:
5.0

Not pleased with the help that we secured through the U Haul program for movers. Paid for two hours and two men and they completed part of the job in one hour, wanted them to help move from another location to the UHaul storage, but said they could not due to other personal obligations. Also had 4 kids helping unload the truck. A program that I will not use again for the price and length of time spent based on what was paid .

Ed M. 
Rating:
4.0

Customer did not leave a comment.

Mickey K. 
Rating:
5.0

Helpful & friendly staff. Nice experience so far.

Sandra B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brian F. 
Rating:
4.0

Customer did not leave a comment.

Gerard R. 
Rating:
5.0

Customer did not leave a comment.

Debbie B. 
Rating:
5.0

Customer did not leave a comment.

Noah W. 
Rating:
5.0

Customer did not leave a comment.

Kurt G. 
Rating:
2.0

First my issue is not with the Kingsport location , but company as a whole......place is clean, and staff helpful and friendly. My issue is the need to Change the wording on your insurance pitch, if you have any hope of earning my business again! I really don't appreciate the scare tactic your company uses to push their insurance!! My insurance would have easily covered if damaged or if caused by another individuals theirs would.....however because you say the damage has to be paid immediately in full, that's crap, knowing it usually takes a couple weeks to get claims approved and very few people are going to have $4000-5000 laying around to cover immediately. So knowing I don't have it, kind of forced me to accept another $40 charge I really wouldn't have needed.......sad how low companies will go to make more money.....chances are I will look for alternatives next time!!!

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Jack C. 
Rating:
5.0

Customer did not leave a comment.

Austin N. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
4.0

Customer did not leave a comment.

Annette C. 
Rating:
2.0

It took an hour to receive our rental. It was an extremely long process that shouldn't have taken that long. In addition after waiting an hour, my information was put in incorrectly, which resulted in an hour return process as well as we returned after hours and had to call customer service.

anaiah C. 
Rating:
5.0

I had an issue out of state. I contacted Kelly the manager on her personal time really late. Kelly worked the issue out from home. Showing how she really takes care of her customers! U haul you have yourself a GREAT EMPLOYEE! I work at Tricities Dodge & we will gladly continue to use Kingsport U-haul.

Randy H. 
Rating:
5.0

I desperately needed a car hauler & Kingsport was out. All other dealers were out too. Later in the day Kathy called & said someone turned in one early. Kathy was my hero for Immediately contacting me. Great service getting me ready fast. Kelly the manager has trained her crew right! Kingsport U haul is #1!!!!

Randy H. 
Rating:
5.0

Everything was good - no recommendations

Billy E. 
Rating:
5.0

Customer did not leave a comment.

Curtis H. 
Rating:
3.0

Make sure the rented materials are in the truck when picked up

Drew C. 
Rating:
5.0

Customer did not leave a comment.

Andrew V. 
Rating:
4.0

Everything was great. I used online pickup and it was easy breezy!

Tammy V. 
Rating:
5.0

Customer did not leave a comment.

Robert K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
4.0

Customer did not leave a comment.

Charlie B. 
Rating:
5.0

The website gave wrong info for Mobile phone pickup. No combination code was ever sent. Also said on site personnel would not be on site until 12:30 pm - 07:00 pm. Happy a worker showed up at 09:00 am to assist me. Also he looked up my reservation code & nothing was recorded on his side at the UHaul site but I had all on my phone to confirm I did make reservations for a truck. All went well & thanks for making my move happen when I needed it to. Mariano

Mariano S. 
Rating:
3.0

Customer did not leave a comment.

Randy H. 
Rating:
4.0

Customer did not leave a comment.

David L. 
Rating:
4.0

The doors from loading//unloading area into storage units needs to be larger. We and others were having trouble fitting their large items through the single door. Not wide or tall enough! Need more moving carts available also.

Lester H.  |  First Impressions 
Rating:
3.0

Too long to check in to pick up equipment did a online pre-check and still had to go through the whole procedure. Then the Internet system for credit card payments froze and we had to start all over again and do it manually took too long.

Theodore O. 
Rating:
5.0

Kathy Roberts was very helpful and informative! Thank you!

Donna A. 
Rating:
5.0

Every thing was a ok

Curtis L. 
Rating:
5.0

Had a little problem. But...Kelly (manager) handle everything fast & took care if problem from home. Great management at Kingsport store.

Randy H. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

WARREN E. 
Rating:
3.0

Customer did not leave a comment.

Glenda W. 
Rating:
5.0

I received excellent service from this rental drop off location. Kelly was able to get a fuel charge corrected that was added due to the Rental Pickup Location not correcting the actual fuel level when I picked up the truck. The personnel and manager at this UHaul location are excellent.

David M. 
Rating:
5.0

Customer did not leave a comment.

Clinton J. 
Rating:
5.0

We would definitely recommend U-Haul at 1805 East Stone Drive in Kingsport, TN - this is an excellent use for the former KMart location. We were able to buy reasonably priced moving supplies (boxes, tape, etc.), rent moving vans, & store our furniture in one place. The storage facility is clean, well lit & very convenient to load/unload furniture. We were also able to purchase propane gas for our fireplace in our new home. The staff is friendly & very helpful. Thank you so much for everything!

Steve A.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful in unhooking trailer.

Charles C. 
Rating:
5.0

Staff was very friendly and helpful. Facility was very clean.

JAMES F.  |  First Impressions 
Rating:
5.0

I found that tbe storage facility was clean and convient. While the staff was very friendly and took the time needed to explain all the every thing.

Joann R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KIMBER K.  |  Overall Experience 
Rating:
2.0

My husband had just arrived after using a U-haul 6x12 trailer from Oregon to Tennessee. I called the prior day to confirm my reservations and finalize the details after ordering a storage unit two weeks ago. The details were not actually confirmed and he was met with an attitude from the person at the counter. The U-haul site manager was nearby but did t offer assistance. My husband had to interrupt my workday to have me again finalize the details. I’m less than satisfied with the way he was treated and after my agreed upon three month storage will be seeking alternate arrangements. This is disappointing. The U-Haul I dealt with in Sherwood Oregon was fantastic. Setting up everything for me so all I had to do was call and finalize the details. I wouldn’t have minded providing those details again, but there is a manner in which you treat people. My husband had just driven 2600 miles in four days. He was tired but he is always one of the lindest men. He is in ministry. He didn’t deserve to be treated the way he was.

Stephanie H.  |  First Impressions 
Rating:
5.0

Wonderful facility - the only complaint is that I wasn't allowed to rent unit closer to the door. Wonderful staff

SHEILA F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

doug b.  |  First Impressions 
Rating:
5.0

Very friendly, professional and accommodating CSR. The prices are very competitive and offer a much better feeling of security than any other.

Melissa R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathryn M.  |  Overall Experience 
Rating:
5.0

The friendliest, most helpful staff ever!

Will M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maeva B.  |  Overall Experience 
Rating:
5.0

Amazing staff right from the very being and all the way up until we left.

Adriennona G.  |  First Impressions 
Rating:
5.0

Did not realize we did not have 24/7 access to storage. Carts were very handy to haul our stuff in.

Lynn E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy R.  |  Overall Experience 
No reviews have been submitted for this location.

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