Customer Reviews for U-Haul Moving & Storage of La Marque

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of La Marque

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Willie M.
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Nothing I like renting from This location thank so much for been professional all the time.

Eula W.
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I am very please with the staff, they are friendly, very courteous and polite, I rely on this staff for all my moving needs!

SPENCER LEE T. | Overall Experience |
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Crystal has to be the most help and friendly person that works at U-Haul. She obviously takes great pride in her facility a her customer service.

Michelle Lei O. | Overall Experience |
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Every thing was great thank you very much

Andrew Scott S. | Overall Experience |
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Customer did not leave a comment.

DEADRIAN D R.
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Customer did not leave a comment.

GERALD H M. | Overall Experience |
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Customer did not leave a comment.

CHRISTOPHER CHARLES P. | First Impressions |
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Customer did not leave a comment.

Cato Z. K.
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The service was grate but the truck it’s self was week when I had it loaded Down with all of my stuff it was struggling to get up to speed I would definitely start looking into upgrading to Diesel motors for the unleaded are just to weak

David Carl R. | Overall Experience |
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Wonderful experience!! Thanks everyone. I will be back. -Dave from Denver

Daniel JR a. | Overall Experience |
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Customer did not leave a comment.

Scottallen W.
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Check the maintenance of the trailer before giving trailer away one of the track wheels was missing and made it almost impossible to pulls the gate down or up

Will G.
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Customer did not leave a comment.

ANITA F B.
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Not a thing. Every thing was good.

Elyse M.
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Excellent prompt knowledgeable service. Polite and friendly will use again and refer friends

Donald S.
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Noting, all was great, nothing to improve on due to great service, clean products, friendly atmosphere, great knowledgeable office & sales people.. You can't improve on something that is already #1...& this location is #1 in my report...

TREVOR LANE R. | Overall Experience |
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Crystal and her team are hands down the most helpful people we have come across since we have moved down here. They will help you any way possible even if that means helping you get in touch with a great realtor if your previous living arraignment changes and you don’t have anywhere else to go. 12/10 every time!

Daniel l H. | Overall Experience |
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Customer did not leave a comment.

William Louis C. | First Impressions |
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Customer did not leave a comment.

Sandra W.
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My experience with uhaul was above expectation! The staff were Very Friendly and Very Helpful. The truck was smooth riding and easy to drive. I recommend uhaul for Your moving needs!

Sherika M. C.
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Customer did not leave a comment.

Michelle G.
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SEFCU processing was too complicated

RANDY L B.
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Excellent place to deal with and Great Staff

FLORENCE ELAINE B. | Overall Experience |
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The team at La Marque Uhaul has always treated me with respect. They go out of their way to be helpful. They are always cheerful when they answer the phone and never make you think you are a bother.

Tammy K.
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Customer did not leave a comment.

Charlie C.
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Customer did not leave a comment.

Lawrence N.
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Just a bit pricey for 150 miles over 48 hours

Dorothy B.
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Customer did not leave a comment.

Mark Anthony E. | Overall Experience |
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Great services, professionalism, and quality facility.

Arthur Lee W. | Overall Experience |
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Just one thing. The gate access closing time should be 24 hours. Everything else is 1000.

SHERRY K C. | First Impressions |
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Great customer service

DEBRA Victoria S.
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I would suggest that employees share all and any malfunctions with equipment. The truck we rented had a door that was off track. Yes you provide assistance via service call, but that is not in the best interest of the client. There is a delay of time and a waste of timing waiting for service. Access to another vehicle when available is more efficient and more convenient. Moreover there should be a reimbursement or a rate deduction due to the customer because of the inconvenience of improper or the failure to maintain and the failure of staff making customer aware of the malfunction of equipment. As a client you take for guarantee that all is well. A mishap is one thing , but in my case this was a deterrence that could have been avoided from the very beginning.

Temika F.
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Customer did not leave a comment.

Bobby J.
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Customer did not leave a comment.

Alexandria Ellen W. | Overall Experience |
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Helpful staff, and secure facility. Would rent space here again, thanks a bunch!

Jennifer A.
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The attendant told me I HAD to return the truck at her location. I thought this odd because I could have only been going one way. This also was NOT my 1st time using UHAUL and I was able to leave the truck elsewhere. That made me to have to pay more????

Tina L.
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Customer did not leave a comment.

James P.
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The manager of this location was absolutely a joy to deal with and was clearly passionate about customer service and her ability to answer questions and make our experience "5-Star" was off the charts. We will use this location again if we are able - she was GREAT!

Manuel D.
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Customer did not leave a comment.

Manuel D. | First Impressions |
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Everyone was nice and helpful. Big and clean facility.

Vincent C.
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I cannot imagine anything changing, we have the best experience ever. We picked it up at the Mark location and delivered it back to the Santa Fe location. Both locations were very friendly and super helpful!

BRUCE H. | First Impressions |
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Very good communications

CHARLES W. E.
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Employee excellent

KYLA JEAN H. | First Impressions |
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Awesome customer service

Chris C.
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Staff is always alway professional and helpful.

STEVEN RAY W. | First Impressions |
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Crystal is exceptional.

Steven W.
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Customer did not leave a comment.

Dionicio G.
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Great and friendly staff. I also rented a storage unit for well over a year. No complaints at all. Will recommend to my friends and family

Roland S.
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Customer did not leave a comment.

james Ward w. | Overall Experience |
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Really good storage facility. Well run.

NoraAnn F. | First Impressions |
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I was dealing with a difficult transition of evicting a tenant and needed storage for tenants personal items. The staff got me a truck and rental space and absolutely made my day better. THANKS

Odelia S.
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Drop off was very good

Pauletta M.
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Customer did not leave a comment.

Christopher B.
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Customer did not leave a comment.

Sheila S.
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Customer did not leave a comment.

Harvey Eugene H. | Overall Experience |
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The staff were great, best I have delt with, thanks for the great experience

Steven G.
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Manager Crystal was very helpful and informative. We were able to pickup and deliver the truck and equipment with no problems, thanks to the La Marque location. Excellent Job!

james l J.
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Only gripe about pick up is parking when u arrive with a full size pickup.Staff was excellent and the equipment was great and did the job

Vershanda D.
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Customer did not leave a comment.

Michael B.
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Customer did not leave a comment.

Johnathan V. | Overall Experience |
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Staff was amazing. Made the stress of moving a little less.

shirley s. | Overall Experience |
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Very friendly And helpful staff at all times.

Robert H.
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Customer did not leave a comment.

Michael B.
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Customer did not leave a comment.

Kevin V.
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Equipment and people were great. I have rented many u-hauls the last few years with no problems. I am on file. I do not like having to provide two additional phone numbers and have them call friends and family before releasing the equipment. Maybe for a first time renter but my friends and family are busy and don't answer calls from unknown numbers so if being an existing customer does not mean I am reliable than I may have to start renting elsewhere.

Harvey Eugene H. | First Impressions |
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Attendant was very helpful and professional

Donna K.
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Very sorry for all the problems i had and very helpful and maken things right

Michael Blake H. | Overall Experience |
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Nice and clean storage facility. Move in and Move out was easy

Cicely S.
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I enjoyed the small talk with the sister and brother team.....they were awesome

Dylan G.
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Excellent service I will recommend this location to my friends and family very nice crystal and the guy who assisted me very coool this place is very clean and have surveillance cameras everywhere

Linda Gale J. | First Impressions |
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Very friendly, and the process didn't take long. The unit and property itself was very organized and clean.

Joseph P.
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Customer did not leave a comment.

Angela F.
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Thank you all for everything. the young man that helped me, I believe his name was Brandon, you rock. Please keep up the great work!

Chris C.
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Staff is always supportive to customers needs. Love this place.

Wendy S.
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Customer did not leave a comment.

Wilburn Y.
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Crystal is running a top notch operation. Dude was great too

LISA M M.
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Customer did not leave a comment.

Lawrence N.
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stay as you are

Cheryl K.
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All is good

Edward Gilbert c. | Overall Experience |
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Staff was friendly, professional and it was a good experience

Leroy B.
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It was a pleasure working with Christy. She made the process so easy and friendly.

Christopher J.
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Customer did not leave a comment.

Melanie J.
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Consider a lesser charge for the gas fee. Instead of $4.25. In the future, consider $2.25.

Marlene W.
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Its all great there

Aaron B.
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Very friendly and willing to help.

Terrance W.
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Customer did not leave a comment.

Octavio M.
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Great experience

Bryan M.
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Knowing how much gas to get to a quarter tank is tricky

Craig E S. | Overall Experience |
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Awesome

Rick B.
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Customer did not leave a comment.

HOLLY J B. | First Impressions |
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Great customer service and satisfaction

Michael D.
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Customer did not leave a comment.

GENEVA JAZZMAIN W. | Overall Experience |
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I would have continued to rent here, but i can not afford it due to some financial hardships. The staff was very helpful and always pleasant.

Delbon F.
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Customer did not leave a comment.

Cynthia C.
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Customer did not leave a comment.

Eugene L.
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Customer did not leave a comment.

Nathan Michael S. | Overall Experience |
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Thank you all for your service over the last 12 months!

MADISON R. U.
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Customer did not leave a comment.

Victoria E. K.
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The owner, Crystal, said some comments that were rude to me, then was overly nice trying to make up for it. Moving is never fun, and you never know what ones situation is. Customer service can definitely improve.

JACOB R. C.
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Customer did not leave a comment.

Lennon J.
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Customer did not leave a comment.

John V.
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Customer did not leave a comment.

David J.
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Customer did not leave a comment.

Ashley C.
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Customer did not leave a comment.

JALEESA MONAE D. | First Impressions |
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Great experience and customer service fast and easy

David J. | Overall Experience |
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As we were auto payment patrons, I constantly requested that all contact be made by email or text. This was never accomplished. USPS usage to send me a receipt was never necessary and costs the owner.

JOHN ADAM R. | First Impressions |
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Service is great friendly employees

SAMUEL R.
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Your team did a great job.

Marcus Samuel G. | First Impressions |
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good job..!

Barbara A.
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Made our move so much easier and excellent service and friendly.

Dolores Carmen R. | Overall Experience |
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Everyone at this location is very nice and professional. I still have a storage there and closed out my storage in Jacksonville Fl D 418 and brought that stuff to La Marque and we'll keep our storage

April I.
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Customer did not leave a comment.

Stephen F.
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Terrible. They would not take the trailer.

Irasma L. | First Impressions |
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Excellent, I got lost I made it right at 7pm he still help me wish I appreciate so much because I was coming with a 26 foot truck 4 hours away had to changed my mover people’s from 4-5 pm To 7-8pm

SHARON F. W. | Overall Experience |
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Staff always friendly and helpful. If I store again I will choose this facility.

Trey W.
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Customer did not leave a comment.

ULRICA SALOME F. | Overall Experience |
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Convenient location close to my home. No issues with facility and staff was very accommodating. Pleasant experience moving in and moving out.

tawana S.
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Customer did not leave a comment.

Keisha M.
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Customer did not leave a comment.

Marcus C.
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Customer did not leave a comment.

george leroy h. | Overall Experience |
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None

Danielle B.
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Easy process in and out.. No waiting.. Great customer service.

Michael d. | Overall Experience |
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Manager is on top of her Game . Always helpful. Make sure you pay your Rent on time, every time, as they have a Zero Tolerance policy against late payments. It’s about 3 times cheaper than using POD

Ashley L.
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Customer did not leave a comment.

Tasha A.
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Customer did not leave a comment.

Kyle H.
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Customer did not leave a comment.

George Edward B. | First Impressions |
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very good

MICHAEL D. S. | Overall Experience |
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Great facility. Great staff. Not enough good things can be said about Crystal and her staff!

RITA B.
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Customer did not leave a comment.

Ryan S.
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Customer did not leave a comment.

AMELINA M.
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Wonderful employees made it so easy and friendly. Highly recommend.

Lashawn C.
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Customer did not leave a comment.

Harlan D.
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Nothing

Mehdi F.
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Customer did not leave a comment.

Jason C.
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Crystal was great to talk to to arrange drop off. The courtesy call was helpful. The gentleman who came out to receive the truck at the drop off location was a but condescending. He spoke to me as if I was uneducated and as if I didn’t understand what he was saying; like I’m already suppose to know what the procedure is.

tiffany B.
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The uhaul truck that I rented had roaches in it. Other than that it was a great experience. Brandon was very helpful and down to earth.

Richard A. G.
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I spoke with about four employees there and all of them was very helpful. Great staff and management.

Felix V.
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Customer did not leave a comment.

RICCIARDI`S I. | Overall Experience |
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Nice people to work with. Crystal was the best manager.

charles B.
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Customer did not leave a comment.

Brent N.
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Personnel could react a little faster to customers when they return vehicle. Seemed to be a little understaffed.

Bradley B.
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Customer did not leave a comment.

Kathryn M.
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Customer did not leave a comment.

Nicholas C R.
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Customer did not leave a comment.

leabirda Gee J.
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Fast and very friendly and professional

JANIS ANN B. | Overall Experience |
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.

Michael G D. | Overall Experience |
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About the most friendly customer service staff I’ve encountered.

REBECCA LYNN G. | Overall Experience |
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I always felt safe and secure personally as well as for my belongings that were stored there! Thank you so very much!!!!!!!

JENNIFER D B. | Overall Experience |
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Great location, price was on point. Service was stellar.

Orvis Wells H. | Overall Experience |
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Crystal & Brandon are great. I stored my commercial equipt & trailers there for 2 years. Highly recommend them. 5 stars.

LINDA S. W. | Overall Experience |
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We have been with this U Haul business for years, not one problem.Highly recommend.Crytal and her staff the best.

Keith Milo K. | First Impressions |
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Staff is great place is a safe area facility is ok. Easy come and go ground level climate control. Only negative is prices is ridiculous.

TREVOR LANE R. | First Impressions |
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Everything was wonderful! I was nervous about driving the 26’ truck, but once I got out on the road it was very smooth and was easy to handle. Crystal @ the storage was amazing! A true asset!

DEMETRICE YVETTE A. | First Impressions |
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The onsite manager was great friendly helpful I really appreciate her service

IRMA ROMERO M. | First Impressions |
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Great experience!!!

Dana Martin L. | Overall Experience |
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The people at this facility are the best. Very friendly, polite and very helpful. Highly recommend this business.

Theresa Dean K. | First Impressions |
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Staff very helpful!! Facility clean and well maintained.

Marla B. | Overall Experience |
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Great people and service.

george leroy h. | Overall Experience |
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Excellent

MARY ALICE S. | Overall Experience |
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Thank you

Shirley Marie M. | Overall Experience |
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Best place to rent storage. Everyone is on the ball here. Absolute reflection of great management!

MALLORY CHENIECE J. | Overall Experience |
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Thank you

MARY ALICE S. | First Impressions |
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Very pleasant and polite program manager who waited on me. Thank you!

DENISE S. | Overall Experience |
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Thank you for your service.

MARY M. K. | Overall Experience |
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Love them all

JENNIFER PRUDENCE W. | Overall Experience |
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We have always received excellent customer service at this location.

Mitchell Adam G. | Overall Experience |
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Staff was very friendly and the answered every question I had and was very professional. I would recommend them to anyone.

Marion E G. | Reservation |
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The experience before move in on the phone and the day of was great

Janie L. | Overall Experience |
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Staff members were always helpful and friendly and will always work with me on my payment

JOHN HENRY R. | Overall Experience |
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Things were great.

Stanley Dewayne H. | Overall Experience |
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Very pleased.

BEVERLY M. H. | Overall Experience |
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If I need a storage in the future I would not hesitate to return to U Haul storage.

kerry s. | Overall Experience |
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I would not hesitate to store my boat here again. Very nice facility!

JESSICA MARIE R. | Overall Experience |
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Love the manager & of course the rest of the staff. They were all great & answered any & all questions I had. La Marqué location is awesome. Thanks so much for all the help I needed

YOLANDA R. | Overall Experience |
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I appreciate the service and the U-Haul staff. I would highly recommend someone there for storage. Thank y'all so much for everything.

SHAWN R. | Overall Experience |
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Helpful, courteous

ROLANDER PATRI T. | Overall Experience |
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Great customer service. The owner/ mb manager is very knowledgeable as well as the rest of the staff. Very professional ! I highly recommend me this location in Lamarque to anyone Thanks RPT

ROBERT L C. | Overall Experience |
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Great customer service!

kerry s. | Reservation |
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Great management. We decided we needed a different space from the one we reserved and it was no problem. I like dealing with happy people and the management here is very happy, especially Crystal.

Latunia S. | Overall Experience |
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Thank you guys for everything!! :)

JOSEPH M. | Overall Experience |
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The only thing I didn't like that you don't probate the bill when someone move's out. When someone is moving and looking for a new storage and one comes available they have to put a deposit down

SABRENA ANN L. | Overall Experience |
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This isn't my first time dealing with this facility. The manager Crystal has made each and every experience below average.

KATIE Leann B. | Overall Experience |
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Thank you for having a nicely staffed and clean location. we were both very pleased with our stay

connie dell t. | Overall Experience |
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The staff at this facility was very helpful and courteous. They were knowledgeable, gave accurate information and assisted me as needed. Crystal was especially helpful to me. Thank you.

Carla K. | Overall Experience |
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N/A

Debra rose C. | Overall Experience |
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Staff and manager are so helpful, thumbs up to their hard work.

VAN KERMIT H. | Overall Experience |
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I felt my storage items were well secured. The whole facility was well taken care of and the staff was friendly and courteous every time I dealt with them. Would use them again would recommend them

Roy R. | Overall Experience |
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Owner and staff provided world class customer service. Grounds are very well maintained.

No reviews have been submitted for this location.

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