4 1/2 hrs of frustrating. Manager said I could use debit card as long as it hadover $100.. to rent truck. I go to 711 put money on card. Return 20 min later and was told I have to have credit card.manager had left for the day. I finally got a truck. $1999 but got charged $7800 then it was refunded. Am I still in getting 2nd month free?
RICHARD R | First ImpressionsCustomer Reviews for U-Haul Moving & Storage Of Lake Forest
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I returned the truck Thursday before 130pm my scheduled time . I was called by an associate on Saturday at 230pm and was told I was supposed to bring the truck back by 130pm. I was confused and told the associate to check his lot the truck was returned 2 days ago with Arizona plates. The associate came back on the phone and apologized and said it was there. Now this morning Monday 7/14 I was charged 58$ for a late fee? I was charged for no reason. I am single mother and now have to wait 3-5 days to get my money back? This is unacceptable you need to train your employees better. This is on poor training and management. . First , your employee didn't even know the truck was there from the beginning, then found it, and somehow I was charged? I was complaint you guys need to get your heads together. Natasha
natasha sThe person was rude and unfriendly to the customers. At the pickup location they clearly informed me that its ok to drop off if the gas point is at the location mentioned in the picture (even drawn and circled in the printout form). The person at the drop off incorrectly mentioned the gas point and charged me for 4 gallons, without even informing me about that.
NANDHA SDon't fix it! It's not broke! I was in and out in less than 10 minutes. I even needed a hitch insert. These guys are very good.
DAVID RVery pleasant and amazing storage place, unfortunately due to financial constraints! I have to think of my sake! But the uhaul store in s the best!
resty m | Overall ExperienceNothing. Great Gals delivered and picked up!!
BOB SEasy drop off.
RAYMOND HVan that was reserved was not available. Just handed keys to a truck and had to go find it. Place seemed very understaffed.
David SThe U-Haul representative that checked me out upon a return, was professional and courteous!
BENJAMIN FQuick and friendly service! Thank you
Gary FA lot of confusion and waited way too long.
Joseph GIt all worked. Job completed with no problems.
Michael MGreat job!
DARYL KABSOLUTELY WONDERFUL! Every call was followed up immediately with a text/email. The were SPOT ON! Could not have asked for a better experience - especially after dealing PODS - they were awful and NEVER USE THEM!
Jim TAdd additional customer parking spaces
RICARDO JImprovement with costumer service and communication on clear directions on how to return truck back to its designated spot. In addition need improvements with management and team of this location for better quality service.
Rodrigo MThis was better than I expected! Friendly, quick and knowledgeable. Thank you to the guys that helped me out!
POLIXENI ZOrganized yard with good equipment. It’s the men behind the counter that seem slightly unmotivated to talk with customers. Every necessary interaction was delivered with as few words as possible. No smiles. One word answers. Even the guy who gave me the truck failed to mention the back was open. Good thing I looked And at the truck return the man who inspects the truck misread the fuel gauge amount. It was slightly past 1/4 and he read it AT 1/4. Of course misreading it in the company’s favor. Of course! I said I filled it to the required amount and they changed my bill. Staff is generally lackadaisical on a Saturday. Like they were up too late Friday night.
STEVEN BI love the professionalism and work ethic from Eddie and the gentleman who installed my hitch. Thank you.
Simon YEverything was great, thank you!
MARIAJANINA TDropped the auto trailer off 3 days ago, gentlemen told me they would email me my receipt. I knew i shouldn't have walked away without that receipt, 3 days later, multiple calls and they still have not sent me any information on my check in or receipt. Site doesn't answer their phone; even internal U-Haul switchboard cannot get them on the phone. Trailer still not showing checked in and to top it off they charged me for an extra day ! Unbelievable. this site seems to have horrible customer service, and I still cannot get anyone to tell me anything. Site is a joke and whomever is running it needs to figure out what their people are doing.
THOMAS LVERY busy location for drop off and tough to find a place to park. Need to be patient to find someone to help unhitch the trailer but in the end, all was fine.
Darryl CVery good communication until the last leg of the journey. Fortunately, the driver taking the box to the final destination was excellent so all ended well.
SUSAN MJuan and team were fast, efficient, friendly and careful. Extra cautious with the flooring and stairs. They are prompt and the communication was excellent. This was my 2nd time hiring them and they just as good the second time. Highly recommend!
ERIC MI feel safe storing in this location, there is always movement and the staff are around, comparing to other locations. The manager Lea went out of her way to help me find my desired size unit and explain how to use the facility to access my unit. Thank you.
Lou A | First ImpressionsThis newer facility was amazing. I remember the old location. Such an improvement.
JOHN EThank you, excellent job all around.
larry SEmployees had the absolute worst attitudes. They dont answer phones and do not help customers. So grateful to be done with uhaul
HUNTER RHorrible customer service. Tried calling through out the day and they just kept hanging up on me. When I got there they were all EXTREMELY rude, especially the old guy in the blue uniform. There was a newer guy who tried to help. I just needed help to detach a trailer after towing 2000 miles and they wouldn't help, instruct, guide, absolutely nothing. Once I got the okay to just leave it, that's exactly what I did. Will never rent a uhaul again
HUNTER RGreat customer support and the facility is well maintained
Malek S | Overall ExperienceIt was very fast and easy. Thank you very much.
RONEY SThe gentleman at the counter was efficient, smart and helpfull. Great service. Mike
MIKE H | First ImpressionsAs always, Eddie and crew ROCK!!! Thank you guys. KEEP IT UP. IT TRULY MATTERS!!!!! jt
JOHN TDespite arriving 10 minutes early for a 2pm hitch installation appointment, I was asked to wait in line. I got to the front of the line at 2:20pm. As I got to the front, someone from the back came out asking if the 2pm (me) had ever arrived. I feel like if you are there for hitch installation, why not get the customer connected with the mechanic waiting to do the work? After waiting an hour, I see the mechanic come inside and drop keys off at the front desk. I look outside and see my car is in the parking lot so I went back in the line. By the time I got to the front they asked if I got a text that my car was complete. I never received a text but I told them I saw my car had been returned to the parking lot. After being charged, I asked if I would be receiving the pin I purchased for the hitch and was told it should be on the hitch already. Of course, I go to the car and there is no pin. So I had to go back inside, grab a pin, showed it to the front desk and told them I was taking it. Unfortunately, there was not better communication from the staff to make the visit more efficient and positive.
Joseph FInstall had too many things that are a risk for the consumer. I dropped off the trailer but got no physical receipt. When I asked I was told that I would get one in my email. But what happens if I didn't get it? I would have no proof that I dropped it off.
Steven WNothing. Counter help was very polite and professional and the installation was very quick
SCOTT LThey charge me 24 hours extra on mi bill and I use trailer just 24 hours, I use a lot times and never happen it
HERIBERTO BEmployees are not friendly. I experienced the same thing last year and was told I had to drive 1.5 hrs to get the trailer one way! This year I checked in early just to verify my rental. Once I picked up the trailer last week, I got all the way home to open the trailer to begin loading. As soon as I opened the door , I saw a full trailer of cardboard boxes and a garden bench! I drove back and asked for the manager who happened to be busy and not available. An employee removed all the garbage and never apologized for any inconvenience. I ended up wasting 2 hours of my time because of incompetence.
Paul SThe bathroom was not always clean or stocked with toilet paper Overall this was a nice storage and everyone was helpful usually. They are expensive
Lori S | Overall ExperienceNothing
MAZOUZ ASome confusion on verifying reservation and Not having the truck i had planned to rent. Customer service individual was excellent in helping resolve, I wish I could tell you her name.
GRANT AThe windshield was dirty, and there wasn't any washer fluid. I was supposed to get a 20' truck and got a 26' truck. I was supposed to get 12 furniture pads, but didn't get any. I couldn't check before I left because the truck was parked so close, right up against, another truck, I couldn't get to the back.
James SEddie the U-Haul Mgr and Leahthe storage Mgr were always very helpful in my three years of renting!
NEAL W | Overall ExperienceExcellent
SHARON MAll employees had positive attitudes and customer service skills.
MARK WRating this location with other locations I would say this was the easiest and professional experience I’ve had with Uhaul.
ROBERT PLocation was good but was changed from my initial choice. I had to drive over an hour round trip in rush hour to pick up the trailer, when the original location was 10 mins away.
Joel RI have rented at this location previously. The service is very efficient, and returning the autohauler took just a few minutes.
William AGot notice of new pricing, statues of prepaid we keep same. Following month rent went up. No notice
Olimpia H | Overall ExperienceCourteous, helpful and friendly.
Lou A | Overall ExperienceEveryone is so helpful and the facility is always spotless!
Casey CMs. Leia Clanton is one of the nicest human being I ever met. Very informative, courteous and helpful . Thank you.
Lou A | First ImpressionsGreat service 👍
MOHAMED IEddie was excellent!!!
Scott S | First ImpressionsWhy I’m I getting this a year later!!!ugh we are all too busy for this type of spam!
Cary EStaff were great.
JOAQUIN GVery nice and professional staff. They helped me out. I will return when the need arises.
tricia s | Overall ExperienceSame place every time, these guys are extremely pleasant to work with and very eager to help out, which makes my work start and end on time! Keep them all!
JEFFREY GVery accommodating
Simone H | Overall ExperienceStaff were great.
JOAQUIN GI think they need a little more help, not enough employees to serve everyone in a timly manner.
JAYCEE WYou guy's doing excellent Job. It literally took me 10 minutes to get out with the keys in my hand. . easy and fast . Thank you guys..
IVAN IEl personal es muy amiable y agradable
ANTONIO L | First ImpressionsAll the staff excelent, Leah super nice and friendly amazing person.
ramona p | Overall ExperienceGreat secure facility. Great staff. Would use again and recommend to my friends
Rebecca N | Overall ExperienceStaff was friendly and efficient. I lucked out and it wasn't busy so the whole process took about 10 minutes out the door. They made sure I understood the policies of the establishment and the entrance process. Was very clean.
ANTHONY G | First ImpressionsThank you
henry s | First ImpressionsGood personal
SAMUEL C | Overall ExperienceThe staff there seemed to take their job details to the limit. They show you everything in regards to access, security and safety. They all deserve five stars. Thank you
MATTHEW D | First Impressions:)
Samuel G | Overall ExperienceAwesome staff, from renting the unit to leaving the unit they were all fantastic, I even got a call that they locked my unit one day since I forgot to latch the lock👍🏼👍🏼
Per J | Overall ExperienceStaff was awesome! Facility was clean and shiny, next I’ll do a pod or whatever you call yours!
Darryll G | Overall ExperienceI suggest adding extra motion sensors for lighting. I spent a few hours at my unit but needed to walk back to the elevator to get the lights back on. I appreciate how clean the facility is on the inside. The outside, not so much.
Dana H | Overall ExperienceFacilities and staff were great. I did not appreciate the price increases.
martha R | Overall ExperienceNothing
MARGARETTE G | First ImpressionsGray U-Haul location and the staff is amazing and very helpful.
philip p | Overall ExperienceThe only thing I really dislike is the sound of the alarm that rings when a customer forgets to Check in. It is earsplitting!
Amando N | First ImpressionsThe check-in could have been faster and easier. I waited almost 1 hour before I had the movers drive the truck. I only hired them for 3 hours and 1 hour was already gone from checking in. Also, to open at 9am is late, place should be open by 8 minimum.
Sam a | First ImpressionsWas good I was satisfied
Paul R | Overall ExperienceTodo bien gracias
SAMUEL C | First ImpressionsExcelente service
SAMUEL C | Overall ExperienceParking is an issue, but better than having none. Rates are high.. bathroom cleanliness is hit or miss. Staff helpfulness also hit or miss, but 2 really helpful guys there.. Uhaul doesn’t really care about its long term customers, they care about the money though.
Monica A | Overall ExperienceThis staff has always been so helpful
Marcella L | Overall ExperienceA wonderful experience! Would absolutely recommend U-Hail.
susan e | First ImpressionsI cannot say enough good things about this facility. The people who work there went out of their way to be helpful and kind to us. I am usually quite critical of anyone doing work for me and all I have to do is say good things about this storage facility and the people who work there.
ELLEN L | Overall ExperienceIt is the best storage I have been, professional staff, accessibility ,security is very good and,you can get all you need in the same facility,including transport and packing materials. Thank you to all the staff.
MERCY C | Overall ExperienceGood service
ARLENE M | Overall ExperienceThere was confusion regarding my 10 x10 unit I had reserved in advance of my move so I had to take two smaller units. Altogether it was exhausting and expensive since my movers had to wait for everything to be resolved. However, Eddie, the store manager, was very helpful in getting everything resolved. Finally, I was moved to an available 10x10 with the help of U haul movers and necessary adjustments were made on pricing. I wouldn't want to go through that ordeal again but I am grateful that it got resolved! Kay Tosti
Kay T | Overall ExperienceStaff is not friendly or helpful and not knowledgeable of the facility or its services. They have zero sense of urgency and are the reason I would not recommend this location.
Iyla M | Overall Experiencethe worst run business I have ever seen
foad n | Overall ExperienceNo complaints—good people and nice facility.
Heinz Z | Overall ExperienceThe facility manager & the yard staff were extremely helpful during the process of my trailer rental, and also during the process of my move out from a storage unit. They helped with an electrical connection issue with my trailer hitch, and also helped me to manouver my car and trailer into and out of the loading bay, as it was my first trailer experience. Many thanks, Lake Forest Uhaul…above & beyond service!
Cindy T | Overall ExperienceThe facility on Jeronimo Road in Lake Forest CA provides a GREAT storage experience! I've had storage units there off and on for over 3 years. The staff is super helpful. The storage options, including supplies, are plentiful and of good quality. I've been able to take advantage of having a unit free for the first month a few times, and I believe that offering a free month encourages new patrons.
Barbara T | Overall ExperienceThe gentleman at the desk would not honor the 1 month free I received when I moved in 3/29 for renting a trailer. The gentlemen who were there upon my move in was having issues with the computer system. They told me that they couldn’t process my free month at that time but to just come back & tell them when I wanted to use my free month so I asked to use it for this month as I was moving out of the unit on 8/10. He said the promotion ended. I tried to explain the issue to him but he said he couldn’t do anything about it. I then asked if he could refund me for the 21 days remaining for August & he said they don’t allow refunds. I called main number to file a request for a refund. I awaiting a reply.
Cynthia K | Overall ExperienceOnly concern was “engine light” came on while driving and the rep told me to keep on going as the vehicle “seemed” to be okay. Nothing was offered for my delay and stopping, waiting for service.
Kevin R | Overall ExperienceThanks guys, good stuff. I appreciate your staff being helpful. Take care.
Zachary M | Online Move InThe staff made it very easy. Moving beds were accessible and available. Quick move. Truck and storage were clean and ready and check in process was fast and simple
jacqueline h | Online Move InFacility was clean and very nice. The staff was also amazing, very helpful and friendly. Would definitely recommend
JOSUE G | Overall ExperienceAll employees I had interaction with were very friendly, helpful and polite.
Pamela C | First ImpressionsFriendly staff…easy access. Use of moving carts and elevator was fantastic!
Samuel P | Online Move InThe customer service at this facility was outstanding. I mentioned to many of the associates that I dealt with that I have never had this level of high quality customer service. I would recommend them to anyone. They are clearly the reason that facility is so busy and so clean as well
ROBERT B | Overall ExperienceEverything about this location is excellent, except for the fact that the biggest units (10X10 units) were unavailable. Hence I was able to rent only a 5X10.
Gerard L | First ImpressionsEdwin was extremely helpful during this very difficult time! Thank you to the entire team, you guys are doing it right! I had reservations somewhere else and I don't regret switching to you guys.
JARVIS J | First ImpressionsBeing out of state, we felt our things were safe and secure during the whole year and a half we needed it. Thank you!
Tedda D | Overall ExperienceThe sensor lighting went off to frequent for a 20 min visit which kinda was annoying but other than that my experience was great easy and location was convenient
Judy A | Overall ExperienceVery nice facility, helpful staff, and when a slight problem arose they made it right immediately.
MONICA R | Overall ExperienceStaff was absolutely amazing very kind friendly and helpful since we’ve never rented a van or used storage facility before. We definitely recommend this place.
ELLEN L | First ImpressionsSome staff needs to feel more happy to have a job.
GRACE M | Overall ExperienceI will use this facility in the future. thanks
joshua K | Overall ExperienceThis location was super helpful. Once I let Miranda know what I needed to store, she was able to help me find the best storage within my budget. I would definitely recommend this location to my people.
Monica W | First ImpressionsElevator was not working for over 5 days. Did not tell us when we rented the truck and storage. Staff told us to move a big double door fridge up the fire escape stair. Not safe. We rented elsewhere. Staff said would como us the extra miles. Ended up like pulling teeth to get the credit and gasoline allowance cos we had to drive the uhaul truck further. A bad experience with uhaul. They need to shape up customer service otherwise they will loose customers.
Mike P | First ImpressionsI was very happy when I saw how clean everything has been each time I have been there. Please give my thanks to Melinda and Sabrina for their help.
robin l | First ImpressionsNice employers. Very penitence
SUNDA K | Overall ExperienceN/A
Jose C | Overall ExperienceGood experience all the way around.
JEFFREY H | Overall ExperienceToo much equipment in the parking area. Sometimes I cannot get to my storage for lack of parking. Also, only ONE bathroom for such a large building? And only one elevator? Not enough.
David M | Overall ExperienceMiranda provided excellent customer service. She was both kind and professional, and she educated me about the UHaul Storage Rental Details. Thank you. Suzanne Volkas
SUZANNE V | First ImpressionsCame in 15 minutes before office closed. My reservation was found, truck was pulled up, and storage access explained. The only recommendation is to explain that I would return the truck and fill in sections online. I was not aware of this.
Marita J | First ImpressionsExcelente servicio y amabilidad
SAMUEL C | First ImpressionsVery very clean. A very pleasant experience. Would use again.
Laura D | Overall ExperienceEveryone at U-Haul is amazing. Thanks for all your guys help. I will always use you guys to move.
Joseph F | First ImpressionsThe gentleman (Jesus) who checked me in was awesome. I had interaction with multiple staff members and they were all friendly and very courteous. The process was simple and quick. Will definitely utilize your services again when needed.
Charles P | First ImpressionsGracias U-Haul. Excelente servicio, un lugar muy seguro, limpio y el trato con el cliente es excelente.
agustina o | Overall ExperienceThe staff here were always helpful and friendly. I have used many storage units in the past, and this one is by far the best!
ARTHUR W | Overall ExperienceEddie Burciaga, the manager runs a very efficient facility. His staff are well trained and very courteous and go out of their way to be helpful.
Mario S | Overall ExperienceGreat job all!
Mary C | Online Move InVery clean and well-maintained unit. Enjoyed the experience.
Fiona Y | Overall ExperienceEveryone was very helpful in stressful times. Great work guys.
April K | First ImpressionsGreat facility, great staff. Very clean.
LaTonya W | Overall ExperienceAs usual the Uhaul website was an abject failure. I rented a unit online, filled out all the forms, uploaded identification and supplied payment info only to find out none of it was logged into the system for my rental unit, only the van rental which was made at the same time. I have a receipt with the storage unit but in store they had no record of the rental. I had to then pay for a more expensive unit because I was told the unit I had rented online had already been rented out.
Timothy J | First ImpressionsThank you!
Jorge V | Overall ExperienceThe facility was great; the staff was helpful, courteous and well-informed. If I ever return to OC, I will definitely return as a customer once more :-)
Jonathan S | Overall ExperienceEverything went smooth. The truck was perfect for my needs. The convenience of storage at the same place is excellent. Clean area's.
Lynelle L | First ImpressionsThank you for holding my items safely
scott d | Overall ExperienceBurciaga was on site and very helpful
Mario S | Online Move InEveryone was very helpful! This was my first time having a storage unit and the employees were patient and very kind. If I ever need these services again, I will be coming back to this U-Haul location.
Alyssa K | Overall ExperienceMiranda is the picture of an organized, knowledgeable, manager.
Tim K | Overall ExperienceThanks
William W | Overall ExperienceThe cleanest storage facility I’ve ever used!!!!
Margaret M | Overall ExperienceEveryone there was very helpful!
LINDA L | Overall ExperienceI would recommend most U Haul facilities accept for Tustin Ca
Gary F | First ImpressionsIn NYC if you change storage units mid month you are offered a prorated fee to be added to your new storage unit. I changed units 11 days into a new month and received no probation of fees paid.
Michelle A | First ImpressionsVery friendly staff, clean area plenty carts for unloading.
elizabeth D | First ImpressionsEverything went smoothly
Todd G | First ImpressionsThe staff was so helpful and in a great mood The facility is so clean and easy to get around
Helena H | First ImpressionsThe only thing I didn’t like is the alarms going off every time I open up my storage space I know you said you can’t fix it but I wish you would or could. Other than that it was clean everybody’s helpful. I feel safe because the pull and garage. The bathrooms are always spotless. The only other thing is the lights keep turning off, but I’m in the middle of putting stuff in the storage. I think they’re on sensors but it’s hard when you’re in total dark and you’re trying to find where the sensors at. But all in all it was great I would definitely recommend it to somebody else.
Lori M | Overall ExperiencePrice is great. Climate control great
cinnamon s | Online Move InI would like to share that at this Facility of Uhaul, the staff and manager were very nice and helpful always, and easy to reach and answer questions. Great Great Job!!
EDITH b | Overall ExperienceVery nice facility. Professional and friendly staff.
Barry D | First ImpressionsGreat
William W | Online Move InSome access was limited to the office hours only allowing access via the loading doc. And regularly there were at least 2 uhaul trucks parked there making it difficult to load or unload as it only left 2 spaces available.
Debra S | Overall ExperienceGreat service and great facility. I really like that your a large facility and we’re equipped with enough staff to handle all so we weren’t in line terribly long.
Christina W | First ImpressionsOnly issue was the light turning off because it didn’t detect any motion at the main hall other then that the place was amazing
Alex E | Overall ExperienceHappy with the experience. Would come back.
EMIL T | Overall ExperienceStaff was awesome and very helpful during move in, especially Miranda who helped with check-in over the phone when I encountered a bug on the app that wouldn't let me finish check-in.
BENJAMIN N | First ImpressionsSuper clean, easy access and the best price
kathlene k | Overall ExperienceProfessional and very courteous
resty m | First ImpressionsAll the ad review here is due to the fact that there is no way I could download my receipts for any of the months during last 13 month of renting online. You guys kept saying you are fixing it but it never got fixed even after a year. Also, when I requested the receipts during my move out you guys did not send me any of the emails with any receipts
Nitin G | Overall ExperienceThank you for continued professional friendly service.
Michelle D | First ImpressionsNew storage customer. So far so good. Was with Public Storage but they kept raising my rate every few months to the point that I was being charged 2.5x the market rate for a new customer. Strange business practice and way of rewarding loyal and long-term customers. Hopefully you guys are better!
EMIL T | First ImpressionsNone
JOHN C | First ImpressionsIt will Security clean the hour was very convient I always felt secure being there after work at 8 or after
Alondra C | Overall ExperienceThey went above and beyond trying not to auction. My stuff I do not blame them at all as I had nowhere to put it so had to let it go
Chris P | Overall ExperienceThe building was air condition I felt my possessions were very safe there. They have plenty of carts to move your stuff. They worked with me with my payments that I had personal issues. They had reasonable prices They have different size storages .I would recommend this storage to .anybody
Thresa t | Overall ExperienceGood location, clean and safe.
Aida A | Overall ExperienceAlarm kept going off for some reason, otherwise perfect. love in experience
Darryll G | Online Move Inhappy i am gone slow, uninterested service expensive hassle if your a day late done with happiness
Glen S | Overall ExperienceGreat facility, very clean and secure. I needed storage after a move for items that I could not get loaded in the initial move to Oregon. I have finally been able to get everything up there and out of storage so I do not need it anymore. It was a perfect solution to a stressful problem during the move.
Kathy B | Overall ExperienceAlways had a pleasant experience every time i went to facility. Thank you.
Anthony H | Overall ExperiencePadlock was difficult to open.
joseph j | Overall ExperienceAlthough having to rent a storage space is expensive, this facility is probably the BEST EVER I have rented from! Staff were always professional and friendly. The property is very clean although they need better attention to the bathroom(s) cleanliness. Love the key access card. Always felt SAFE. So I'm happy to say I no longer need a storage rental but the time spent there was necessary and pleasant. Thank you, Gaylee
Gayle S | Overall ExperienceThe staff there was very helpful with my personal situation. I felt I had support with my personal issue as well as storage. They were amazing.
joyanne g | Overall ExperienceGreat clean facility. I wish the timers on the lights were longer than 17 minutes.
Phillip U | Overall ExperienceI was impressed with the way this facility was run. Everything from the staff friendliness to clean, organized and user friendly facilities were well above my expectations. I have rented many storages before but this one was a head and a shoulder above them all. Keep up the good work.
IRAJ S | Overall ExperienceThank you Eddie and team. Appreciate the cleaning lady who always carry a beautiful smile. Rented two storages for 7 1/2 months. Never had an issue. Thank yoU.
VANLALMAWII F | Overall ExperienceFabulous facility and service.
Joni M | Overall ExperienceDid not know about the alarm. For months.
Julian S | Online Move InIt is like a maze in this place but I guess what storage spot isn't. :)
tiffany g | First ImpressionsI was at a different competitors place before and they were not climate controlled.I like your thermometer that you are always a reasonable temperature with tight fitting doors so clothes and paperwork etc. do not get mold. Thank you very much
Philip T | Overall ExperienceThere was an older employee sort of directing traffic in the lot and because of the trucks no place to park for the office. I’m handicapped and he had other cars parked in the designated area. Also the office is extremely busy in the a.m. and only one employee working.
marianne c | Overall ExperienceExcellent and efficient process.
Patrick B | Online Move InStaff was friendly and helpful
barbra b | Overall ExperienceThe staff here is so friendly and helpful and the facility is squeaky clean! I highly recommend this place! Lori C
lori c | Overall ExperienceI rented the unit online, but had to provide proof of homeowners insurance before using the unit, and I also needed some supplies. The young man who helped me at the counter this time was excellent - professional, courteous, everything he should have been. He also voluntarily helped me take the supplies I purchase to my car without me asking for help. I didn't get his name, but in the future I'll pay attention to names so that I can comment on specific people. As far as the storage facility goes, I used it for several months in 2021-2022. Obviously, I wouldn't keep a storage unit for that long or rent again this year if I was not perfectly satisfied with my experiences.
Barbara T | Online Move InEddie was very helpful at the Lake Forest California location. I appreciate all his help.
beverly k | Overall ExperienceEach time I open my unit, a loud siren goes on then slowly stops after 5-10 seconds. Its pretty annoying. Thank you
Chris K | Online Move InThank you to Eddie the manager! I see why he is the Boss. Very friendly and professional. He knows how to handle situations without any hassle, I think he needs a promotion!
devan b | Overall ExperienceYou could use more spots up front for trucks to back in. The lot is limited in size.
Sandra M | Overall ExperienceLights go off way too quickly. Alarm went off every single time my unit was opened. Need a card to use the restroom? My card was not working on the afterhours clock. Charging to use the dumpster to clean out our unit? The guy who installed my hitch on my car was not friendly, did not even try to communicate well and was rude. All in all the only reason for not giving it a one star was the ability to book online and terminate online. This place has a lot to fix - start with the alarm system it is unacceptable
Daniele G | Overall ExperienceVery clean and nice and awesome employees
Terry W | Overall ExperienceThe whole process was easy and convenient. Moving everything in my house for my remodel wasn’t easy, but U-Haul provided me the space, transportation, and materials to get me packed, moved and stored!
Heather S | Online Move InStaff member Phillip was extremely helpful.
lomiata t | Overall ExperienceMy move in day is 1/21/2023 not 1/11
Melanie Y | First ImpressionsMoved in without a problem. The staff was very helpful and knowledgeable.
lori c | First ImpressionsBuffalo buffalo.
sally A | First ImpressionsParking was my only issue. Not enough parking for loading and unloading. Couldn't park in front of roll down garage doors because someone was always inside and you would be blocking their way. Otherwise everything else was great!
Billie F | Overall ExperienceI didn't leave, I consolidated 2 smaller units into one. ☺
Dana W | Overall ExperienceReception agent was so kind and helpful. Facility is very clean and well organized. I would definitely recommend this storage facility to my family and friends!
Miwako M | First ImpressionsSo easy and clean!
DEANNA M | Overall ExperienceGracias por toda la ayuda que recibi mientras tuve mi almacenimiento y por todos sus empleados amables y serviciales .
Carolina G | Overall ExperienceEddie the manager needs to be more truthful about his job. He cannot deliver. He sent me on a wild good chase when For a truck when I opened my storage. He told stories about my late fees and is just arrogant.
Giselle o | Overall ExperienceThe Ritz Carlton of storage facilities.
Douglas A | Overall ExperienceOne guy was friendly but most did not care about anything and it seemed that I was an inconveniencing them by asking a question. Place is really nice too bad that the staff is not.
Julian S | Overall ExperienceNo acceso entre 5 y 7 am sólo en horario de oficina mal funcionamiento de la alarma sonaba en todo momento cuando abrías la puerta
OLGA S | Overall ExperienceThe person whom he checked me inn was not freindly and looked like if he is high school drop off, no Profesionalsim at all, i have to give him my address 3 times to registered in the system, the very first thing came out of him mouth that my brains don't process information fast enough, he was not polite and freindly, was not well groumed too, I wouldn't doubt that he maybe on some kind of substance or drugs, not good for your image as reputable business, the facilities are clean.
ellias n | First ImpressionsPersonnel are extremely knowledgeable and helpful Would recommend this company and would use in future if needed
Judith R | Overall ExperienceNot sure where to begin
john k | Overall ExperienceThe New Manager Eddie ROCKS! Keep up the good work.
VANLALMAWII F | First ImpressionsThank yoU !!
VANLALMAWII F | Overall ExperienceFacility and employees working there are wonderful.. Only issue I have are the day laborers that loiter around the corner of the lot. They come in freely to use the facility's bathroom. My female worker was accosted by one a few weeks back. This male worker kept pushing her to enlist his help. She did not need it and told him so. She even went to the front desk to report him. But no one came out to escort the guy away. My female employee finally decided to leave the facility. Now having to be unable to finish her task of unloading the items. Please only allow access to customers that have rented units there. Do NOT allow outside people access to facility and thereby accosting my workers. I've heard that this issue existed before and was never dealt with by the owners of UHaul. Don't want to ruin my relationship with the staff at UHaul. It is not their fault that they are not allowed to do certain things either. But I also have to look out for the safety of my workers when they are onsite. Thank you.
Servpro M | Overall ExperienceThanks a bunch!
Anna B | Overall ExperienceReally liked how smooth moving in was and everything so brightly lit. The whole place was shiny and clean. First class!
Billie F | Online Move InVery clean and good security
LEONARD P | First ImpressionsAlarm sounds even when disabled by code entry.
Harry P | First ImpressionsI appreciate all of the help. I will do my best to get my bill covered so I can utilize your services again. Grateful Customer Thank you
yossef k | Overall ExperienceMe pareció muy bien no me quejo de nada si nesecitara otro cérvicio lo aria otra vez ai mismo Grasias.
misael s | Overall ExperienceVery clean and the staff is very friendly and professional.
Jerry L | Overall ExperienceTop notch. The best facility I have been too.
William W | First ImpressionsExcellent facilities and service. We are down sizing from 7 storages.
Philip T | Overall Experiencela persona que me atendió con muy mala actitud comportandose como si me estuviera haciendo un favor y sin ganas de resolver nada, tuve que acercarme con la asistente del gerente para completar el servicio, por poco y Pierden a un cliente
Christian R | First ImpressionsThis location is the best facility in the area. Although I live 20 miles away, the unit was convenient to my occasional work in the area. Staff was always accommodating and friendly. Maria, the facility cleaner is the best. Please give her a raise! By herself, she maintains the entire building with a smile and friendly attitude.
marlene c | Overall ExperienceHonestly, the guy that helped me had absolutely no personality at ALL. He was not informative and he did not smile even once during our interaction with one another. Then when I was getting ready to leave, I am handicap and I was parked in a handicap spot, one of your female employees came up to my door and banged on it very loudly to the point of it scaring my dog and making him bark. She then began questioning what i was doing there and telling me that I needed to move somewhere else. I told her I was leaving and that was what I did.
shirley s | First ImpressionsExcellent customer service, easy and fast process and price are reasonable. Brand new units very clean. Definitely will recommend to family or a friend.
Rose G | First ImpressionsStaff was completely stuck up and unfriendly. I would not recommend this place to anyone. Ever
debbie M | Overall Experience:)<
martin p | Overall ExperienceI enjoy the friendly staff; very patient and helpful.
Tabitha E | First ImpressionsLove it !! Very new and state of the art facility very VERY clean and nice air conditioning , one downside is some customers can be a little nosey and will go and tell the front desk if you spend more time in the restroom than they think you should 😄😄😆😁OTHER THAN THAT THE PLACE IS PERFECT👍👍👍❤️👌👌👌👌💯🙏🏼🙏🏼😁😁😁😁😁
Courtney M | Online Move InStaff is super friendly very helpful
jacob c | Overall ExperienceKeep up the good work
ANDREW K | First ImpressionsNeeds more staff!! I needed to call and ask a question and ended up in main Uhaul customer service queue with a 40+ minute expected hold time. It was a 30 second question. Uhaul, in general, needs more staff. Your customer service line is a disaster. Also, $1.39/mile is highway robbery. You should make a points program for customers as some of us are frequent renters. The month free storage is nice, but not everyone needs it. Why don't you do a points program in which we can use the points for whatever we want, including buying down the mileage charge? Make your customers feel more desired and not just like dollar signs.
SANDY E | First ImpressionsI was so impressed that you have more carts to load personal items than another one I've been in. Plus I am grateful your prices are exceptionally lower than others I've checked into.
DIANE S | First ImpressionsMindy was great. She explained every step of the process to me and was very thorough.
Christopher G | First ImpressionsTotally 5 star rating from the facility to the services. One stop shopping for all my moving needs. Super helpful and friendly staffs. I will recommend this place to my neighbors and friends. 5 star, period.
Sheldon C | First ImpressionsMarinda was great and very helpful. She went over the facility and agreement details and then personally took us to the scanners for entry and after-hours entry. Shew also made sure we knew where everything was (carts, restrooms, elevator) and where to park at the loading dock and inside parking areas also. We have used several other facilities within the area, but this facility is by far the best and most professional we have ever seen!!!!!! Thank you
Robert R | First ImpressionsAll expectations were met!
Ryan H | First ImpressionsParking is not good. A few spots for a large building. Pushing my stuff across a hot parking lot is ridiculous. Also the stupid alarms going off around the facility during every visit. Really. It was a clean place, not useable
casey f | Overall ExperienceGreat customer service and I would like to say everyone was courteous everytime I came to pick up some of my belongings. Well done!
SOCHITL F | Overall ExperienceNo problems, quick and easy.
Brandy W | First ImpressionsCompletely Satisfied
Mark D | Overall ExperienceGreat experience
Mary A | First ImpressionsAdel and the staff were flexible and made some changes to my storage account that made it convenient for me. Greatly appreciated.
Paoloon L | Overall ExperienceI am an old customer at UHAUL.
Luisa T | First ImpressionsThe lighting down my storage unit hallway does not come on automatically and was dark except for a brief time at end of my first storage drop off A bit scary being so dark.
SUSAN c | Online Move InGreat service! Walked me to my unit explaining all the process for entering and entering after hours. The supplying of a lock is an added plus as everyone likes getting a little perk like that!
james c | First ImpressionsOutside of an initial issue, great experience!
Michael G | First ImpressionsDory is the GOAT
Steven c | Overall ExperienceStaff was not helpful.
Julian S | First ImpressionsThey seem to have problems with the access machine to get into storage after hours. My first day yesterday I arrive after 5 to unload into my storage and it denied 3 other peoples cards as well. When we called, they said there was nothing they could do about it until the following day. What about the big inconvenience for people that rented trucks ? and then have to pay another day for the inconvenience? They seemed to not have cared because it’s just more money for u-haul. To myself, that is not good customer serivce at all. Hope things get better
Zachary T | First ImpressionsWorked with me to get what I needed last minute. Thanks ! I forgot the girl who checked me in name right now but I know she was a manager of some type and she was quick and helpful . I think it started with an M?!
Jillian W | First Impressions2d time renting trailer and storage. Excellent location and service, new and clean, got free lock. Checking in online saves time.
Teresa P | Overall ExperienceGood!
akihito w | First ImpressionsThe staff is what makes this place fantastic. Everyone we worked with were helpful and went out of their way to make things easier for us. Thank you.
Latona J | Overall ExperienceNothing to complain about overall excellent experience
Simon P | Overall ExperienceThe staff is very helpful and friendly.
Joni M | First ImpressionsNo
jennifer a | First ImpressionsThe manager that help me was excellent she did a great job explained everything really well super helpful
Lee H | First ImpressionsVery helpful agents
Gary B | First ImpressionsThank you for taking the time to explain my options to me. I will be back.
JEFFREY G | First ImpressionsThat particular storage unit facility has poor manager skills and ethics . He bends the uhaul policy to work which ways he wants or makes up his own policy as he goes along . All I know is as long as I was tipping everyone generously, I never had any problems and yes Philip excepted tips thru Zell $50 each 2 times .
YEVONDA M | Overall ExperienceI had 4 storage , on 1-25 I was moving out and had two truck with 4 mover my mover took every thing out or storage except we had some left in 3 units . We wore coming back with one truck to get other staff out. We had two additional mover coming to my house to help unload. At 4pm truck and 3 mover and us came back to storage to pick up rest. They told me it will take hour and half to go and bring staff and left 4 mover to put the staff to getter. They came back at 8:30 pm and left my house at 10:00pm My husband called and said the key to one storage doesn’t open and that was storage was full and ask me if I have any. It was disaster at my house looking for key and we didn’t know what to do . I told them to come back since I don’t want to pay hourly to mover and finally he went inside and they said nothing and after hour wait this guy said they changed the lock or key or something and keep looking for key and after hour he find key and we got our staff I am not satisfied and had to pay my mover a lot money Please call me asp 9498423941 You guyed need to pay for my extra cost No one contact me about change of key or any thing The office didn’t know any thing and they had to keep looking to find key Vida
hamid T | Overall ExperienceStaff was professional and courteous. Appreciated access to free carts to facilitate unloading. Wasn’t too crowded either. Random alarms going off intermittently was a bit annoying.
Todd T | First ImpressionsVery smooth process, staff was pleasant and helpful! Appreciated their mask-discipline as well!
Donald M | First ImpressionsManager Philip went above and beyond to make it good experience working U haul
Kathy V | Overall ExperienceWe were especially pleased with the wonderful person who helped us and *did not make us* wear a mask. Thank you!!
susanne c | Overall ExperienceI reserved online, the staff upon my arrival was friendly and helpful. So far it's has been a great experience.
Donald S | Online Move InThe GM is beyond rude and unhelpful, he’s vindictive! Argued over my free month. Broken roll down door after unloading. Broken latch that wouldn’t lock! Left open all weekend!! The GM threatened to call the police on me, for using a uhaul screwdriver, because he would not help me close my unit. Beware Ladies! Had to go back to get a new key two days later, when I was due to move 3 hours away! Went back to unload after hours, and my entry card was not activated! Phillip has zero customer service and I’ll be calling corporate over his bs and the total Lack of security to the building. I was still able to get in, without a key card, Phillip! Two alarms went off, and no patrol?!!
jenny r | First ImpressionsThank you for the help and very clean place and secure
josue t | First ImpressionsGreat place-storage area was always immaculate.
David Z | Overall ExperienceI spoke on the phone with Connor, it sounded like we were set with a truck and storage unit. We got to our location and had no reservation. Also had a hard time returning the truck during after hours. Not the best experience
scott l | First ImpressionsEverything went well on our check-in. Also, I was very happy with one month free promotion!
Susanna Y | First ImpressionsThe customer service representatives were nice very helpful they explained everything so well in full detail the facility was clean the elevators were huge the storage unit was very nice and huge and clean and I am just very satisfied and I would recommend U-Haul storage unit and rental trucks to any of my friends and family , (it would have been nice to have a discount or a cheaper price on the storage unit) but overall I'm very satisfied but overall it's a great experience.
andrea a | First ImpressionsI walked into the place confused and overwhelmed and left completely relieved and feeling great. Mainly due to he help of Sean and Mike who guided me through what was right for me and how the facility operates. ( thanks again !)
TYLER M | First ImpressionsMiranda was very helpful and informative.
Saundra J | First ImpressionsHorrible service. Staff couldn't get anything I asked done right. Was billed a late fee for my first month because they screwed up the auto pay. Was told the facility manager would get back with me. Never did. Royally scrwed up my truck rental when I was closing it out too. Will never recommend them to anyone.
Paul S | Overall ExperienceTop notch friendly staff and a great facility!
Ronald V | Overall ExperienceSunday rent was due and I moved out Monday am. Still got stuck for the rent. Prorate it if the unit is returned with most of month acailable
Mary G | Overall ExperienceClean facility. Prices could be a little lower.
BARBARA W | Overall ExperienceVanessa took such good care of us! She was very friendly and Professional! Philip made sure the changes I needed to make to my contract were taken care of without a hassle! Needed a bigger unit! I highly recommend this facility! Best customer care in town!!
Cynthia G | First ImpressionsGreat customer service, Very friendly a beautiful and very clean storage units
Linda O | Overall ExperienceSpecial thanks to manager Phillip for being helpful and attentive answering calls and solving issues right away!
rosa s | Overall ExperienceGreat service
RON A | First ImpressionsFirst guy that helped us took my information and my address four times then stood up and told us of anything he is Nolan void and walked away… The person that said he was going to help that person walked away halfway through it…. Everything you said to me came to be not true… There is so much I can make in this comment section it would take me all day if you wish to go in more detail you can get a hold… of me
mike m | First ImpressionsEverything from start to finish was superb! This is a wonderful new and modern storage facility with such helpful and professional staff
Gayle S | First ImpressionsTrain all employees to handle all aspects of the business. Waiting for help only to be told "I can't do that". Back to waiting in line
The K | First ImpressionsThe representative “ Crystal “ was extremely rude and argumentative… I was brought in under false statements.. I have another existing storage in San Juan Capistrano, but they were full .. The facility was nice , but the overall culture of that particular location was very poor ..
yatseautotransport a | First ImpressionsNice new facility
Mary H | Overall ExperienceThe staff was both welcoming and helpful. I would absolutely recommend this location for ease of use and value for the dollar. No complaints whatsoever.
DONNA C | First ImpressionsVery friendly and helpful crew
Kimberly T | First ImpressionsNo issues at all
Gary E | Overall ExperienceThank you!!
KATRINA K | First ImpressionsGreat experience 👍
Luis D | Online Move Innothing but good things to say about your crews there
Simon P | First ImpressionsAll of the different employees that I interacted with (3) on different occasions went above and beyond in terms of service and kindness. The facility itself is new and it’s so clean and convenient.
Lorelei B | Overall ExperienceThe Management and Staff were friendly and always very helpful! I just wished the after hours access was later in the evening.
Brian A | Overall ExperienceHaving a free month of storage was extremely helpful when every other storage and moving place required payment and is expensive. Our apartment wasn’t able to move into for a week, which left us with no place to put furniture and some extra things. Having the free month of storage was a life saver for moving. The staff was helpful and friendly as well. It would be helpful if the office was open just a little bit later at times but it wasn’t a huge deal. Overall it was a significantly pleasant experience.
STEPHEN L | Overall ExperienceA woman phoned that our mattress, box springs and frame were left outside and she said we must pay 250 to dump. When we came to pick up to store in our new unit, the frame was missing. Other than this, the move went ok.
SIDNEY S | First ImpressionsManager Philip is very nice , he answer all of our question and walk us through process. We used u- hall as last resort after cool pack cancel on us on day of moving . I looked around and called and finally we decided use u-hall . They had 10 by 20 available and that’s what we wanted . We end up getting another one 8 by 10 and we are still moving but after he found out how tired and stress we are he really tried to help us . He has very nice humble manner and really like it . We will Use u- hall from now on and definitely refer to our friend and family . Thank you Philip . Vida moghaddam
hamid T | First ImpressionsWonderful
MOHAMED A | Overall ExperienceThe young man that helped me(Chad) Entered in my daughter's name and address because she had an existing account under our last name. He didn't take the time to listen or pay attention to me about what this was going to be set up for. This caused my corporate card to be declined Several times locking it out! Finally after four phone calls with the card company and with help from another employee we figured out that the names did not match .
ROBERT B | First ImpressionsThank you! To the employees of UHaul nice and helpful.
EURYANTHE I | First ImpressionsFrom the to end, every one was very helpful. Service is fast and more than excellent. The business is crazy by its nature but people are so kind. That is the key to your growth and fast success. I am additionally thankful for your u-box and storage facilities. Having moving help so easily available on your web page, makes my life so easy. I have to move many times because of my job. U-haul has been helping me for 7 years like reliable friend. Thank you and blessings to all of you.
Archanaa A | First ImpressionsVery clean and well organized - very nice staff!
Cindi W | Overall ExperiencePhilip and Crystal were very helpful and explained everything. Very happy I found this place!
Mike S | First ImpressionsThe person that helped me was excellent. The facility is very clean and well maintained.
Michael B | First ImpressionsClean, organized, great office staff, convenient - as good as moving into storage can get!
Cindi W | First ImpressionsWe were assigned a storage unit which we were assured would work for our items. According to the agents, we found out later this unit was for disabled people. We got everything in except our couches and then found out our couches would not fit through the doorway. We asked for help and the first agent said, "what am I supposed to do about it?" We asked the 2nd agent to just give us a small unit to put our couches in so we didn't have to move everything and were told no. She wouldn't do anything except give us a new unit. No one would help us move our stuff, no apology, and no compensation. I never leave bad reviews but this was bad service. 3 extra hours of work for a fault that was not ours.
Nicholas J | First ImpressionsStaff was accommodating and willing to help other employees to faculae a smooth transaction.
terrie b | First ImpressionsYoung Mr. Jessie was excellent!
nestor a | First ImpressionsGreat service. The movers were also amazing. Made a very stressful day a breeze.
Jill S | First ImpressionsRented a truck and storage unit together online under the 'first month free' promo. However, the Uhaul in Lake Forest would not honor the special and charged me for the first month of storage. Staff said they don't honor that special for first floor units. I closed the unit 3 days later.
Heidi K | First ImpressionsPaperwork was lengthy, but not avoidable.
Jerrold B | Overall ExperienceThe manager Phillip and his entire staff were extremely generous and thoughful and the use of their storage units and trucks made it easier for my overall move from out of state to store my belongings.
Linda D | Overall ExperienceThe person who helped us was through and personal. He was a big part of this going well.
Joseph R | First ImpressionsGreat Job.
Anthony M | First ImpressionsVery clean and my experience was positive with both rentals and storage!! Thanks
Sheri C | Overall ExperienceMelinda and staff was so great and knowledgeable and helpful!!! Great experience. Thank you for accommodating us after the Costa Mesa area could not!!!
Theresa H | First ImpressionsBrand new facility, very helpful staff!
Andres M | Overall ExperienceIt was painless unlike my past experience getting a storage unit .A+ THANK YOU.
edward s | First ImpressionsThe Mgr and staff are so approachable with a smile and greeting that makes you feel at home! Although the building is new and maintain clean at all times! It has security all around which that's exactly what I was loking for ! I'm happy to continue to do business with U-Haul. Now, the only concern that I have is that I cannot pay my rent ahead of time but on the date that is due. And on the App, I cannot delete my old addresses?
LUIS V | First ImpressionsEverything was great but the rates are a little high.
syed a | Overall ExperienceGreat place to store things
Judi P | First ImpressionsVery nice and clean facility. There were a lot of carts to move the items
DAVID B | First Impressions10 stars 🌟
Elida T | First ImpressionsPhil, you were unnecessarily rude and passive aggressive to your customer. I left our conversation wondering why someone would be so miserable, and figured you had other issues going on.
Andrew B | First ImpressionsProving on board in sales area should be the same as what is on your contract. Price on sales material was lower than my contract :(
Julie W | First ImpressionsVery efficient girl.
Donna M | First ImpressionsMiranda made the process perfect, she is an asset & did a wonderful job w/everything even when i grumped about having to pay the $8. insurance fee.
Susan H | First ImpressionsThe place is great...Very clean and well lit. The staff was excellent
Christopher R | Overall ExperienceSO easy to rent, instructions were clear and prompt, loved the comfort of doing it all online. Wonderful!
Tracy B | Online Move InStaff was excellent!!
james m | First Impressionseasy to set up and close down agreement. really happy
Jacob R | Overall ExperienceIn regards to question 3, I did not remember anything about the card/check in procedure with the codes. Other than that everything exceeded expectations!
Brian A | Online Move InGreat units, Spacious, Very clean, and Climate control (in select units). Loading dock was very accessible, and they provide carts (both large and small). Elevator for mid and top floor access. And constant surveillance/security, ensuring safety of belongings.
Reese B | Overall ExperienceStaff was friendly but incompetent. Many had to ask others for assistance and couldn’t do the job asked. I heard different things on using the key card for access, when to access, and wasn’t given a response when asking how I pay from month to month
Amanda l | First ImpressionsWhen we tried to confirm storage unit the day before our move to make sure everything was set, the employee at the front was very dismissive, provided little help and told us we were good to go, yet when we came to check in with als of our stuff the next day the whole system was down and we were unable to move into our unit. Finally after coming back the next day we were able to check in online by ourselves with no help only to find construction material in our unit. We then had to be switched to another unit and were finally able to move in.
Steve O | Online Move InEveryone was very helpful and nice. The facility is clean and well organized and easily accessed.
Debbie S | First ImpressionsThank you I would definitely recommend !
Ingrid H | Overall ExperienceLiterally the best of truck and storage combo. And I do this for work. 25+ trucks a year and it is a huge asset to combine the 2. Better for my business less travel in between less time for labor hrs for staff. Will only rent here love Phil and his whole team he does a truly standout job. I've read past yelp for olive street. A lot of upset and not honest folks because I've always had great customer service from every rep/staff
Elida T | First ImpressionsEveryone was really nice the females and drivers where nice except the manager he seemed grumpy but other then that it was fine .
Ingrid H | First ImpressionsNone. Perfect
Lori M | First ImpressionsMiranda is skilled, professional and friendly.
Tim K | First ImpressionsVery helpful and nice people
donald w | First ImpressionsGreat helpful staff.
KHALID H | First ImpressionsAWSOME FACILITY AND STAFF RUNNING IT
John V | First ImpressionsVery clean and convenient facility. Friendly staff.
Gina D | First ImpressionsGiven that the store is brand new, Philip and Miranda are doing a great job of training their staff and making the place be functioning in full capacity as soon as possible.
sammy z | First ImpressionsWhen I first got a unit it was already rented out so they moved me and it was wrong size and moved me again. We confirmed the unit and put a lock on it. My access card didn’t work because of all the moving and it didn’t allow me to move anything for two weeks. The manager gave me the credit and moved my payment date . He was awesome and I would recommend! New facility so I expect a few kinks, but they will have worked out fast I am sure.
Jennifer C | First ImpressionsAmanda provided excellent customer service. Thank you.
Monica D | First Impressions