Customer Reviews for U-Haul Moving & Storage of Lake Nona

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Lake Nona

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David A. on

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I've never seen a Uhaul truck in such a good condition, incredibly clean ! Staff super helpful, knowledgeable and with a great attitude!!!

Robert M. on

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Pickup location was EXTREMELY HELPFUL! Thank you!!!

Nicolas C. on

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They a excellent customer service I recommend this location to anybody because they great and clean location nice cleaning and a lot of new trucks.

David D. on

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Always quick! Friendly people

Veronica F. on

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only issue i saw was that other customers left things by entrance of the storage area. and has some issues with the alarm.

Patricia N. on

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Jose G. on

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Brent K. on

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Large newer facility. Easy drop off and top notch

Brendaliz A. on

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RETURNS: First location at Kissimmee, ( 7030 Michigan Rd Kissimmee FL 34744 ), says open Sundays and when you go its non existent. There was no drop box at 7800 Narcossee Rd main location after hours so I had to take the truck key & will return it back again tomorrow. Due to this problem, I lost three uber drivers & delayed more than 2 hours in general. UHAUL costumer service was called & notified. Brendaliz Asencio U-Haul Contract 84599882

alfredo C. on

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o

Sarah C. on

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frank S. on

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The staff there was very knowledgeable and efficient. Definitely will recommend to friends.

David L. on

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paul O. on

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Your U-Haul sites are top notch and very easy to deal with. Great job!

Michael D. on

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This is the best U-haul location I have ever experienced, bar none!!

Jafari B. on

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Process was very smooth and easy. Staff was very helpful, Thank you.

Jorge N. on

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sheri c. on

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Shawn was very polite and explained everything to me.

Donnie L. on

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Super friendly and helpfuo

Jigna J. on

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Victor R. on

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Robert H. on

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Tell your customers that they have to have a specific hitch pin beige every show up and your employees try to get them to buy a $14.00 pin. No where does it say anything about having a specific hitch pin on the website or in rental contract paperwork

Axel S. on

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Ericson T. on

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roger P. on

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Rolando R. on

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Have a military and veteran discount. We above all regular civilians use this service a lot. How about doing the right thing for us. I'll be renting trucks from home depot from now on

Kathea J. on

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Trisha G. on

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ALEXEY M. on

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There was broken glass in the trailer They charged me for insurance when i said no and selected and signed no - thus after i signed and received the trailer they changed the contract and the amount i was charged. I had to call them afterwards to fix the issue. They fixed it with no problem but still, I do not like my contract being changed without my approval

Dawn B. on

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I would most definitely utilize this facility and their services again. Extremely professional Team and they made what is most definitely a stressful time easy and seemless. Thank You!!

Willie M. on

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Silpa S. on

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JONATHAN T. on

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excellent service

Zahid C. on

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tariq A. on

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Service rep was very friendly and professional. Facilitywas clean.

samantha G. on

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Orlando A. on

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daniel M. on

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cydney D. on

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So nice and friendly. Made our pickup experience quick and easy. Very grateful.

Carlos S. on

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Benjamin H. on

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Pedro A. on

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Kevin H. on

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Contract unclear to both me and the people who work for the company. Got charged for storage at the UHaul facility when I was supposed to get "one-month-free" then charged to bring to my house from the storage facility. I understood that the trip was paid to include that. Nobody understood the terms on the UHaul side and of course, my recollection/understanding of it was not the way it was supposed to be. It was difficult for them to find my box. At one point said I didn't have a reservation. Staff seemed unorganized and confused. Box was left two days longer than it was supposed to be. Box itself is smaller on the inside. Dimensions given on website is the outside measurements not taking into account the structure support inside which makes you loose packing space. I had to leave items behind.

ZAIDA R. on

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Everything good

ROBERTO S. on

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Chantell S. on

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Angel A. on

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Michael B. on

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Rikki M. on

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jose H. on

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Thomas K. on

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The above question should read: Were the personnel helpful?

NELSON M. on

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Aaron V. on

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Orlando M. on

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Eduardo T. on

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Excellent overall experience

Douglas C. on

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Why aren’t the trucks filled with gas. My truck had 1/4 tank. I filled it cause I didn’t know how much gas I would use. When I drop it off it had just under a half tank. The trucks should be filled when you pick them up and should have to be full when you drop them off. If I didn’t have it at a 1/4 tank they would charge me $4.00 a gallon to get it to 1/4. I feel because the truck is just under a 1/2 tank that I should be reimbursed the amount it would take to get to 1/4 tank at $4.00 gallon

Daniel D. on

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Love the app

Todd S. on

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Truck had a substantial leak and water intrusion. No cruise control.

Ronald D. on

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Ryan S. on

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Gelasio F. on

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This place is huge with every possible option!

Lisa E. on

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Jigna J. on

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Richard P. on

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The girl who helped me out at the counter was great

Justine F. on

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The front desk person was very rude and lack customer service. It was our first time using it and never again. She had a bad attitude just with the first time we interacted. the other workers were much more helpful. Our van had a low flat tire signal.

Maribel R. on

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The associates were nice and eager to help me.

Lisa W. on

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Luis T. on

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Rodrigo A. on

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Silas G. on

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Timothy D. on

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Very smooth process using smartphone pickup and when we dropped off we were actually met by an associate who finished up. We were vet pleased

Iyana M. on

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Nicholas E. on

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Calvin K. on

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WADE H. on

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I thought the staff was excellent! I would’ve liked a better area to go through our containers that had some shade. Other than that this location was amazing!

Christian G. on

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Employee who receive vehicle Lies about the gas and I was charge an insane quantity amount for gas

Nytasha M. on

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jack R. on

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Everything was perfect,great location.

Carlos F. on

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Very good service everything staff

David N. on

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The 2 employees on duty were courteous & professional. Helped me get a rental quickly. Will definitely return when in need of another rental truck.

Joel F. on

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radclife A. on

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I think you are doing everything right at the moment from what I see

Tania M. on

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Michael S. on

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Truck was fine trailer had damaged safety equipment.

JONATHAN T. on

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excellent service i would recommend

Adam W. on

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Ynocencio V. on

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Kenneth B. on

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I was very satisfied with my service from U Haul and I will definitely recommend my family and friends to use U Haul for any of their moving needs.

Rodney F. on

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online checkout takes longer than just going into the office... streamlining would be nice, or don't offer it. GOOD People are better than computers anyways.

FELICA W. on

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David K. on

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I was charged an incorrect amount -- and needed to follow up with Customer Support to get refunded.

carlos M. on

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Need to improve costume service.

Carlos M. S. on

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amish C. on

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Julio A. on

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mohammad A. on

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Verify, double check the correct phone number of the person renting. This individual used the wrong phone number and his electronic correspondence is coming to someone else.

Gene A. on

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Brian G. on

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None, positive experience.

michael b. on

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Great service,secure clean facility helpful staff

Thomas R. on

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Jason S. on

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I believe the old trucks are used for local moves and the nicer trucks are reserved for long distance moves. They definitely had some very new trucks on the lot, but since my total mileage was only 40 miles they gave me an older truck. The engine ran like crap, the brake warning buzzer came on intermittently, the airbag warning light came on a few times too. The exterior looked like it had been driven thru a war zone as well with all the "X" stickers around it. Bottom line, the people at this location were extremely nice, professional and courteous, the prices were fair, and I would use this location again. Previous rentals had been at "UHaul affiliates" (hardware stores, etc, that simply are a pickup/droff location, and did not have the same service as this massive UHaul megastore.

Lynn T. on

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Sparkling new facility. Unlike the cramped almost impassable lot in Bradenton & @ the Goldenrod Orlando facility, the Narcoosee location in Orlando was great in all regards. Lots of room to move around.

dennis P. on

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Very good experience

sonya w. on

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Very nice well structure. Very polite super support. And super Clean manager. Is awesome.very nice patient. Well spoken. Very professional she was very neat Spence if Humor. Gorgeous. Excellent $

dennis T. on

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Stay awesome

maria M. on

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Better customer service

ROBERT K. on

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chau L. on

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john l. on

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Thanks Shawn. Pleasure to deal with. Will use you again for next opportunity.

Scott F. on

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Assigned a unit that was not easily accessible...long long walk. Not impressed with manager that wears her pants hanging halfway off her butt! Not professional at all!

Mohamed S. on

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The lady who check me out over the phon was very nice and very cooperative Please inform her she is good

aileen b. on

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Simply excellent everything....

aileen b. on

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Taylor was super great!!

Ana P. on

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Everybody there was very helpful, walked us thru the process and made it very easy. The building is kept very clean and our unit was in perfect condition, nice large elevators. Very nice overall!

PRISCILA W. on

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Great service and they answered all questions for us! What a smooth great experience it was for us especially after a long day of loading! Thanks team!

JOHN G. on

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Keep up the excellent service !!!!

Stephanie S. on

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Great storage facility that is brand new! Staff was super helpful both moving in and moving out.

selena d. on

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Great service, very friendly and professional.

michael h. on

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Very nice facility and I would use this place if I needed to in a second

Abdiel C. on

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All good.

Abzal S. on

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Great serves.

Sabine H. on

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Very friendly staff. Would definitely use the facility again.

Bobbie S. on

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the convenience of renting the storage unit online was super easy and didn't require any travel to the location until the time to fill the storage unit.

Juan C. on

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Excellent

hilda c. on

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El servicio es excelente al igual que el personal. Estamos muy agradecidos.

Noel N. on

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Customer services is awesome

Trent G. on

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The rep that helped me was very knowledgeable and friendly. I had a great experience.

Abraham G. on

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Shawn the GM made a mistake on my account, than I had to come out of pocket at last minute because of an error he made. Was told I would get a call back from Shawn and never did. Communication is bad.

Sylvia S. on

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No comments

Marco Antonio A. on

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Facility is great. Very well maintained and security. Staffs were really professional and helpful. They were really nice.

Randy C. on

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Exelent costumer service ,and very courteous

evelyn v. on

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El unico contra tiempo fue porque no estaba la persona que tenia que entregarlo.De 10:30 Am fue a las 11:30. De lo demas el almacen fue un servicio excelente.

Sabine H. on

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Very friendly and efficient. Clean facilities.

Christopher J. on

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The service I received was more then what I expected and the staff was amazing.

franchesca f. on

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The employees were very professional and kind. The process was very smooth. Thank you. 😁

Aymat V. on

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Good security, facilities are great

Yolanda R. on

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New location. Everything went very well