Customer Reviews for U-Haul Moving & Storage of Lake Nona

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Lake Nona

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dennis P. on

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Very good experience

sonya w. on

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Very nice well structure. Very polite super support. And super Clean manager. Is awesome.very nice patient. Well spoken. Very professional she was very neat Spence if Humor. Gorgeous. Excellent $

dennis T. on

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Stay awesome

maria M. on

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Better customer service

ROBERT K. on

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chau L. on

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kimberly L. on

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michael C. on

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As a right now , in my opinion nothing. The customer services in both days Saturday 11/09/19 and Sunday 11/10/19 the personal was incredible nice and professional. Thanks again for make my rental one of the easier and friendly experiences.

Anthony R. on

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Fred M. on

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john l. on

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Thanks Shawn. Pleasure to deal with. Will use you again for next opportunity.

JOHN V. on

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Mike M. on

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Hooked up one trailer. Lights not working well, so had to unhook and go to another. Waited 15 minutes behind just one customer. This was the 2nd location I went to. Citi Towing was not open when I arrived. Zero signage stating this was a U-haul location.

John L. on

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Marielys D. on

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I had problems with my reservation since the beginning. I checked in before picking the truck on the webpage, and then my order disappeared. I could not see or access it on uhaul.com. I called about it, nobody solved the problem. I had to do everything by phone call when I could've done it on my phone. Then, problems with addresses. U-haul has a very disorganized Customer Service. In just one call, I have been passed to 4 different people. I got hanged up two times with no calls back. They try to manage and solve problems, but situations keep happening in which they don't know how to solve. They changed my drop off location four times with 30-45mins difference between them with no consideration. (Only 10miles extra... in which I drove for an hour and a half. Obviously, more than 10 miles for a drop off location in which they can't give with accuracy.) The first one, they told me that it was written on the system but it wasn't applied completely. The second one, when I got there the person in charge told me that I couldn't drop the truck. He was full and I wasn't reflecting on the system. Then, the third one was 45minutes away. This was absurd for me (since you can find a U-Haul Neighborhood Dealer on every corner) and I had to call again and they changed me one more time in a drop off location that was CLOSER to my new home than all of the others were. 10 MINUTES between my home and the drop off, but for me it was 30 minutes away because I was already on a man hunt trying to return the truck. This was ridiculous and a waste of time, money and gas. From what I see, from technology problems to really disorganized Customer Service, U-Haul only works for in-town moves. I am angry and disappointed with all of the experience. I won't recommend it and I would not use U-haul services again.

Hemchand S. on

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The drop-off of the truck was not easy. No clear signage or I did not see them easily. The rep was too busy to talk to me and seemed like she didn’t want to be bothered. I pulled in behind another truck she was driving to check. She immediately came out of her truck and started shaking her head. No greeting or courtesy was given. Would I rent from Uhaul again? I would but I would not speak with her.

Jose R. on

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Dont have anything bad too say, great location frienly staff

JONATHAN T. on

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Lucy B. on

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great service!!

Vincent O. on

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very satisfied with both the truck and all personel that took care of us...will use your company always...

Ramon M. on

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Awesome

Ismael P. on

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Patsy K. on

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As a first time u haul renter the service went very well and pulling the trailer for the first for me was a pleasant experience.For me I couldn’t say how to improve anything for the next customer

Keith M. on

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Your company overcharged Me about 200.00 dollars Your Company does not disclose Additional Charges Until you are at the counter ready to pay for what was quoted over the phone. POOR MIS LEADING DECEPTIVE I WILL NEVER USE OR REFER YOUR COMPANY AGAIN

Kathleen L. on

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Sean and Megan were amazing and so helpful! Thank you for everything!

NICOLE G. on

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FRED M. on

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JOHANDRY C. on

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excelente

Juan Carlos D. on

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Grant R. on

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Adrian G. on

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Excellent customer service.

Amr H. on

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Rudy L. on

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Artemio R. on

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Darrell H. on

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Get better help!

Christopher D. on

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Excellent customer service .

Jason M. on

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Cesar J. on

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Scott F. on

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Assigned a unit that was not easily accessible...long long walk. Not impressed with manager that wears her pants hanging halfway off her butt! Not professional at all!

Mohamed S. on

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The lady who check me out over the phon was very nice and very cooperative Please inform her she is good

aileen b. on

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Simply excellent everything....

aileen b. on

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Taylor was super great!!

Ana P. on

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Everybody there was very helpful, walked us thru the process and made it very easy. The building is kept very clean and our unit was in perfect condition, nice large elevators. Very nice overall!

PRISCILA W. on

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Great service and they answered all questions for us! What a smooth great experience it was for us especially after a long day of loading! Thanks team!

JOHN G. on

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Keep up the excellent service !!!!

Stephanie S. on

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Great storage facility that is brand new! Staff was super helpful both moving in and moving out.

selena d. on

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Great service, very friendly and professional.

michael h. on

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Very nice facility and I would use this place if I needed to in a second

Abdiel C. on

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All good.

Abzal S. on

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Great serves.

Sabine H. on

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Very friendly staff. Would definitely use the facility again.

Bobbie S. on

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the convenience of renting the storage unit online was super easy and didn't require any travel to the location until the time to fill the storage unit.

Juan C. on

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Excellent

hilda c. on

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El servicio es excelente al igual que el personal. Estamos muy agradecidos.

Noel N. on

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Customer services is awesome

Trent G. on

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The rep that helped me was very knowledgeable and friendly. I had a great experience.

Abraham G. on

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Shawn the GM made a mistake on my account, than I had to come out of pocket at last minute because of an error he made. Was told I would get a call back from Shawn and never did. Communication is bad.

Sylvia S. on

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No comments

Marco Antonio A. on

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Facility is great. Very well maintained and security. Staffs were really professional and helpful. They were really nice.

Randy C. on

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Exelent costumer service ,and very courteous

evelyn v. on

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El unico contra tiempo fue porque no estaba la persona que tenia que entregarlo.De 10:30 Am fue a las 11:30. De lo demas el almacen fue un servicio excelente.

Sabine H. on

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Very friendly and efficient. Clean facilities.

Christopher J. on

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The service I received was more then what I expected and the staff was amazing.

franchesca f. on

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The employees were very professional and kind. The process was very smooth. Thank you. 😁

Aymat V. on

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Good security, facilities are great

Yolanda R. on

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New location. Everything went very well