Vehicle should have had accessibility to charger for phone. My cell battery went dead and I had no way of charging it.RITZIA T.
Customer Reviews for U-Haul Moving & Storage of Lake Nona
Orlando, FL 32822
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not all equipment reserved and confirmed was at site. Vehicle carrier was rented out instead of being available as promised.RICHARD D.
Customer did not leave a comment.EDUARDO S.
The girls were great!DUANE T.
More options for drop off in Orlando 31 miles is an hour long trip.DAVID O.
Customer did not leave a comment.Ivonne C.
Karina has been very helpful and pleasant. She goes above and beyond every time.RUDOLPH G.
Customer did not leave a comment.JORGE F.
Customer did not leave a comment.ERNESTO P.
Super fast, friendly and made return super easyluis M.
Customer did not leave a comment.BLAZE L.
Customer did not leave a comment.JUAN F.
Easy and quick!LUIS M.
The workers are excellentCARLOS E.
Went a total of 15 miles put in $10 worth of gas which put the gauge over where I started and they still charged me eight dollars more for gas did not find this out until after I received my billLOUIS H.
Customer did not leave a comment.VIOLA V.
Customer did not leave a comment.MARIA D.
I received a $21.30 charge on my credit card for damage repair. Six months later; no way. There was no damage on the trailer when I dropped it off at this location. Please remove the charge from my credit card or I will. I would appreciate that you give me credit instead of me contacting my credit card company to remove the charge; it's the principle. Also, they were very unfriendly and rude. I am the kind of person who will give go out of the way to give someone a "way to go", but not here. Thanks, Jim Wright 256-479-8899 cellJAMES W.
Customer did not leave a comment.Jerry S.
Customer did not leave a comment.carlos M.
Customer did not leave a comment.JOHN W.
Customer did not leave a comment.Ken N.
Customer did not leave a comment.Raymond C.
Customer did not leave a comment.KIRK F.
Customer did not leave a comment.Subryan W.
Customer did not leave a comment.Ciarra R. | Overall Experience
Customer did not leave a comment.JOHN E.
Customer did not leave a comment.BOBBY D.
Customer did not leave a comment.Michael G.
Customer did not leave a comment.JOAN C. | Overall Experience
A Spanish speaker employee told me that "we do not have 26 feet trucks without reservations. I only have a 10 feet truck". Then another employee told me "yes, we have 26 feet trucks available". I do not know what was the reason she was not willing to rent me a truck without reservation. I also went online and I saw that 26 feet trucks were available. This happened on Sunday 9 AM.LUIS C.
Customer did not leave a comment.LUIS FERNANDO Z.
Great place to place belongings in storage i recommended them to anyone!!!!!Charles P. | Overall Experience
Despite the storage unit being inside mold somehow grew on everything in the facility. I had to dispose of my bed, chair, and couches and am currently having to deep clean everything else.angelina v. | Overall Experience
Customer did not leave a comment.RAMON R.
Lock box was not there ! We had to leave keys in carMARIA F.
Customer did not leave a comment.Mary T.
Great check in process, move in was super easy and went very fast. Nice facility, I feel my stuff is secure!Kelly R. | First Impressions
Customer did not leave a comment.LOURDES N.
Customer did not leave a comment.felver g. | Overall Experience
The staff was very nice & helpfulSamantha T. | First Impressions
After hours pick for pick up trucks.CHRISTOPHER S.
I received a uhaul that was not road safe. I was then told to call uhaul road service after I almost totaled my car on the highway. I did not have service there so I could not call them. I demand my money back due to neglect when my uhaul was set up and given to me.DAVID H.
Awesome TeamHUMBERTO G.
Entire staff is amazing and very friendly. The facility is always clean and secure.Neil G. | Overall Experience
Customer did not leave a comment.Raul F.
Customer did not leave a comment.DAVID H.
Customer did not leave a comment.CARLYN R.
Customer did not leave a comment.EDUARDO A. | Overall Experience
Customer did not leave a comment.CAROL M.
Customer did not leave a comment.DOUGLAS F.
Customer did not leave a comment.EMILE S.
Is the best customer service in all U-Haul places! No matter who is in the counter they are well informed and courteous. They explain/help the customers fantastically great! I'll definitely will recommend you to everyone.SOL M.
Customer did not leave a comment.DEANE I.
No commentsWILFREDO C.
Nothing.. Everything and everyone who I dealt with was very friendly and helpful.OWEN M.
During our move down, we used U-Boxes, a trailer and rented a storage unit from the Lake Nona location. The staff, especially the manager was phenomenally helpful and attentive. The inside loading bay, outside loading dock, and great service makes this the MOST convenient storage location I have EVER used!Alex m. | Overall Experience
You are professional thank youDMITRY V.
Customer did not leave a comment.KARLA H.
Best location to rent!Suzanne C.
Low tire pressure light was on.JAMES J.
The return process was horrible. We tried for over an hour and when we would get to the point of paying it would kick us off the site. There were several people here experiencing the same problem. Do me I will get billed Extra v by d cause they say my process was not completed. It was very bad!!!!!!JUAN C.
Customer did not leave a comment.Douglas F.
Truck had cigarette pack in itTALIA O.
Very pleasant and answered all my questionsLETICIA G. | First Impressions
Customer did not leave a comment.Anthony M.
Customer did not leave a comment.Luis S.
Lovely place, clean, spacious, well maintained, friendly and helpful staff. All around a great place to go.DIANA J. | First Impressions
Customer did not leave a comment.GUSTAVO V.
Great place, great management other than some in OBT area. Reasonable and compassionate management, professionals and courteous workers. Reasonable price!Anne D. | First Impressions
Customer did not leave a comment.Rustam Z. | Overall Experience
Super nice employees. Even though they are really busy they keep their composure and try to help everyone.lisa m. | Overall Experience
Customer did not leave a comment.NELSON A.
Best U-Haul!SUZANNE C.
All good!ALBERTO C.
Have better associates and training. I was told at my drop off to leave keys under the seat unlocked on the street overnight and he said that this is how they always do it. Did not feel comfortable with that so I bring it to the other location dropped it off at 5:30 at night and was charged an extra day saying I didn't get there until the next day. So I had to make an extra trip down there to straighten that out and get a refund. And I also got charge $25 because I did not fold the blankets that I had rented and was not told at checkin that it was needed to do so. I'm disgusted and I have moved 14 times. I will never use uhaul again. Penske trucks will be my choiceJEREMY J.
Customer did not leave a comment.Lawrence H. | Overall Experience
Customer did not leave a comment.Luis R. | Overall Experience
Customer did not leave a comment.PATRICIA A. | Overall Experience
All employees were very knowledgeable and helpful. I highly recommend this location.John C.
Customer did not leave a comment.YULIETH V.
Excelente customer service, friendly staff and clean facility. I will definitely rent again.IRIS S. | Overall Experience
Customer did not leave a comment.TAYLOR D.
Customer did not leave a comment.RENZO D.
Customer did not leave a comment.JOHN M.
Helpful and timelyMARK M.
Customer did not leave a comment.FERNANDO S.
Excellent ! Clean equipment and in good condition. Staff very polite and professional.MARCO R.
Customer did not leave a comment.MATTHEW S.
Thank you everything went smoothly.RICHARD M.
The truck we used was older and had some prior damage on the box which had not been repaired. Need to update equipmentTIMOTHY C.
Customer did not leave a comment.ELADIO C.
Customer did not leave a comment.Jack E.
Customer did not leave a comment.Jaime B.
Customer did not leave a comment.HAMED A.
My box didn't come on time. I didnt work with any of the stuff and Lake Nona office so I don't have any comments about them. But I had a bad experience of where I picked up my box in Massachusetts. My mattress and my couch arrived with the worst smell. Very dirty. It has stains all over them even though I properly covered them with furniture pads. Now they are ruined.Roger B.
Extremely clean, bathrooms perfect, personnel helpful.MIGUEL B.
Excelente servicio y 100% recomendadoTITO A.
Customer did not leave a comment.Jason C.
Nothing...well doneEDDIE P.
Customer did not leave a comment.CHERYL R. | First Impressions
The staff was amazing, very helpful and explained everything in detail. Definitely going here again!Marie C. | First Impressions
Shawn was super helpful during the pickup, and then again when we dropped the vehicle off 5 days later. He ordered a taxi for our return to the airport as well. Was a great experience.Francois C.
The only thing is that I still have not got my deposit back. Truck was turned in on the 17th of October.Melissa P.
Excellent customer service by the lady who received the trailer.ELIAS M.
Did well, no concerns. Great work.Erica I.
Customer did not leave a comment.sheri c. | Overall Experience
Customer did not leave a comment.ERIC R.
Just think you should do the mileage a lil different other that it's niceTAHEEM K.
Customer did not leave a comment.Jessica V.
Excellent service nice and cleanroberto v. | Overall Experience
Customer did not leave a comment.MIGUEL S.
You guys got a great team , very helpful , polite and courteous From the front desk to the receiving area . ðŸ‘ðŸ½DENNIS R.
Customer did not leave a comment.LARRY A.
Customer did not leave a comment.AMY M.
Thank you for such a great customer service!SUZANNE C.
It was perfectJOSE M.
Customer did not leave a comment.Kioanna B. | Overall Experience
Customer did not leave a comment.LUIS S.
I have rented several times from this location and the service was fast and the employees were friendly. Highly recommend it.BENJAMIN H.
Customer did not leave a comment.EMILIA R.
In that specific area I've seen few storage facilities. I did my homework in all of them and by far Uhaul was the more convenient in price, options offered and space (they're the tallest). And in this specific location I can see the vehicle fleet available and much more.erick r. | First Impressions
Super helpful staff. You should advise how to open zip tie. You should slice new lock pkg. Open so new rental does not struggle. Clean and well maintained.KEN M. | First Impressions
Ms.Karina always were helpful and with a nice attitude make you feel confident on the service and relax. Always remember me an be ready to help me with my storage needs and question.Noel M. | Overall Experience
Let customers know there’s a 10$ fee for 24hour access at move in.SHATEIA H. | Overall Experience
Customer did not leave a comment.Timothy C. | First Impressions
Customer did not leave a comment.Jose D. | Overall Experience
Customer did not leave a comment.Steven M. | First Impressions
Customer service was very pleasant to talk to and answer my questions with a smile.Nereida C. | Overall Experience
The manager was super helpful and friendly. The facility was always clean when I went there, too.ryan s. | Overall Experience
Customer did not leave a comment.Michelle M. | Online Move In
Friendly staffJose P. | Online Move In
Customer did not leave a comment.IRIS S. | First Impressions
Easy goingJennette N. | First Impressions
Always clean Always safe Professional and friendly stafffranchesca f. | Overall Experience
Customer did not leave a comment.Natalie G. | First Impressions
Facility is new, very bright and at an excellent location.NASSIN D. | Online Move In
Customer did not leave a comment.JUDITH M. | First Impressions
Customer did not leave a comment.Nichole T. | Overall Experience
Good customer serviceNOEL M. | Overall Experience
Customer did not leave a comment.Juan V. | First Impressions
Customer did not leave a comment.Jason S. | Overall Experience
Customer did not leave a comment.roberto v. | First Impressions
Customer did not leave a comment.Ray S. | Overall Experience
Customer did not leave a comment.HARRIET M. | First Impressions
Customer did not leave a comment.David R. | First Impressions
Customer did not leave a comment.Jinay M. | First Impressions
Customer did not leave a comment.jasmine m. | Overall Experience
Customer did not leave a comment.taundra p. | Overall Experience
Kyle who helped me with everything was knowledgeable, super friendly and extremely helpful.VIRGIL K. | First Impressions
Las entradas y códigos de accesos con las alarmas me parecieron complicados. Por todo lo demás muy buen servicio y organización.Lourdes M. | First Impressions
Customer did not leave a comment.Briani H. | Online Move In
Customer did not leave a comment.Julia S. | First Impressions
La muchacha súper amable explica todo bien detalladamenteCarmen S. | First Impressions
Customer did not leave a comment.Jason S. | First Impressions
Customer did not leave a comment.Kerry G. | First Impressions
Great staff very helpful best uhaul I've ever been to!!!! Recommend them to any friends and family!!!!!!Charles P. | First Impressions
Customer did not leave a comment.Lawrence H. | First Impressions
Customer did not leave a comment.PATRICIA A. | First Impressions
Customer did not leave a comment.wanda h. | First Impressions
Customer did not leave a comment.TANYA J. | First Impressions
It was very busy each time I was there to get moving supplies, pick up truck, move to storage - however the employees were very helpful to all I observed and they checked in with those in line so they knew next steps. Very nice job!!!!DEBERA O. | First Impressions
Customer did not leave a comment.Katherine C. | Online Move In
Customer did not leave a comment.ANGEL D. | First Impressions
Customer did not leave a comment.javarius h. | First Impressions
Customer did not leave a comment.Monica B. | First Impressions
Thank you for your assistance Shawn CavaraDiane L. | First Impressions
Very friendly people,am very pleased with everyoneJOSE U. | First Impressions
El personal muy profesionalgenoveva c. | First Impressions
La joven que me atendió fue toda una profesional muy amable atenta excelente servicios les felicito por tan capacitado personal GraciasIvette S. | First Impressions
Customer did not leave a comment.Carolyn G. | First Impressions
Customer did not leave a comment.William C. | First Impressions
Customer did not leave a comment.Ileana R. | Online Move In
Very nice and helpful staff.lisa m. | First Impressions
Dirty and overflowing garbage in storage area.Mark H. | First Impressions
Customer did not leave a comment.Nichole T. | First Impressions
Customer did not leave a comment.Deanna R. | Online Move In
Customer did not leave a comment.Laura C. | First Impressions
Staff at both Antioch Il and Orlando Lake Nona Florida were fantastic they all exceeded our expectations.we will definitely recommend both locations in the futureLAWRENCE L. | First Impressions
Customer did not leave a comment.Ronald B. | First Impressions
Customer did not leave a comment.Ashley R. | First Impressions
I have been so happy with the friendliness and helpfulness of the uhaul staff! It really is a nice place.Linda H. | First Impressions
Awesome storageAnastasia A. | First Impressions
Quick service, person was friendly and answered any questions I hadBrian B. | First Impressions
Customer did not leave a comment.David R. | Online Move In
All my experiences with uhaul have excellent.Valerie R. | First Impressions
Teammates were efficient and communicated clearly. Facility was clean and easily accessible.Charles m. | First Impressions
Second time i use you folks for my storage needs. Thanks for the nice facility.John B. | First Impressions
Great staff and manager.BRIAN V. | First Impressions
Very nice place, great/helpful staffJASON P. | First Impressions
Customer did not leave a comment.DANIEL G. | First Impressions
The representative that set up my reservation was superb and made the experience easy. The staff at the location of my unit are very efficient and professional. The only feedback is they need more attendants. There are long lines and it bites into the time people have when moving and trying to get where we're going.RACHAEL D. | First Impressions
Online application form very poorly designed. Early in the form it asks for a second responsible person, so I listed my spouse. Later, it asked again for a second person. I tried to list my wife again and it wouldn't accept her. Got on your 800 phone line to resolve the problem and was placed on hold 15 minutes before I could speak to anyone! Came very close to using a different storage provider.Douglas S. | Online Move In
Everything went very smoothly until I wanted to ask a question before visiting my unit for the first time. I wanted to know if dollies were available to transport my goods from my vehicle to my unit. I called the number on my contract, which was a local area code, but my call actually went to the national level. I was put on hold for over eight minutes and when I was waited on I was given inaccurate information. She said that dollies were available for $7/day. Actually, they are available and they are free of charge. Otherwise I was very favorably impressed with the ease of renting my unit, it’s cleanliness, availability of clean restrooms, drinking water, and, of course, dollies.Douglas S. | Online Move In
Customer did not leave a comment.Kimberly K. | First Impressions
N/ALamar W. | First Impressions
Customer did not leave a comment.SONIA T. | First Impressions
Customer did not leave a comment.loraine m. | First Impressions
Customer did not leave a comment.Sonya S. | Online Move In
Staff was very attentive and made Sure that we’re goodIvelis R. | First Impressions
I choose to return to this facility even though it was further away from my house. This facility is great so return to store my stuffmichael h. | First Impressions
Shawn was very polite and explained everything to me.sheri c. | First Impressions
The employees were very professional and kind. The process was very smooth. Thank you. 😁franchesca f. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!