The personnel are very friendly and helpful at the moment to pick up and return the trailer.WILFREDO C.
Customer Reviews for U-Haul Moving & Storage of Lake Nona
Orlando, FL 32822
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 11/25/2021: 7:00 am - 3:00 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Juan G.
Incredible experience, I was well informed with all aspects of my order. The staff was outstanding super nice and polite. I will definitely recommend the Narccoossee location to family and friends!MARIA H.
Customer did not leave a comment.Carlos A.
Customer did not leave a comment.Kathleen R.
Was a little dark and secluded. No drop box like in the picture. There was cut in the glass, need more signage and light. Overall great rental.Ricardo A.
In that specific area I've seen few storage facilities. I did my homework in all of them and by far Uhaul was the more convenient in price, options offered and space (they're the tallest). And in this specific location I can see the vehicle fleet available and much more.erick r. | First Impressions
Staff super friendly and helpfulSuleica S.
I had to drive 30 miles each way to drop the trailer off because "all other locations were either full of trailers or could not accept trailers". U-Haul should be like rental car agencies and have someone move their product to where it needs to go. Don't force someone spend an hour of their day doing it for you.Anthony S.
I booked online and it was a simple process. The staff is friendly and professional. there were a few minor glitches, I was short on blankets and had to return to get the rest and the furniture dolly was not provided but I ended up not needing it. They did refund me immediately. Otherwise I had a pleasant experience and would definitely recommend this UHAUL location.Kathleen P.
Excellent device and avail Abott. Extremely polite and accommodating staff and manager.ARAVINTHAN S.
Customer did not leave a comment.JUAN E.
Yes We would like credit for early rerun of uhaul and trailerLEE MICHAEL W.
Customer did not leave a comment.Ricardo G.
I was very satisfied overall.CARLOS V.
Always great equipment. Built to last and have no problems with it. RELIABLE!!! Also east to drop of , minimum time needed.JOSEPH P.
First I'd like to say. I had reserved a truck way in advance and when I went to pick up the truck it was not available. Even though they gave me a bigger truck for the same price, the point is I had to spend more in gas for the inconvenience. I did not appreciate that. Also the service was lousyELEXCIAN E.
Customer did not leave a comment.JOSE N.
Super helpful staff. You should advise how to open zip tie. You should slice new lock pkg. Open so new rental does not struggle. Clean and well maintained.KEN M. | First Impressions
Ms.Karina always were helpful and with a nice attitude make you feel confident on the service and relax. Always remember me an be ready to help me with my storage needs and question.Noel M. | Overall Experience
Customer did not leave a comment.KEVIN C.
Great serviceROBERT D P.
Everything was greatMYRNA M.
Customer did not leave a comment.JOSHUA E.
Customer did not leave a comment.STEPHANIE D.
Customer did not leave a comment.OLIMPIADES F.
Customer did not leave a comment.MICHAEL D.
Customer did not leave a comment.BRUCE W.
Customer did not leave a comment.ALAIN R.
Customer did not leave a comment.LINDSEY S.
Victor was very attentive professional and listen very well loved his customer service 5 starLILYBETH R.
Let customers know there’s a 10$ fee for 24hour access at move in.SHATEIA H. | Overall Experience
Customer did not leave a comment.Timothy C. | First Impressions
Customer did not leave a comment.Jose D. | Overall Experience
Customer did not leave a comment.MARK F.
Customer did not leave a comment.WANDA H.
Customer did not leave a comment.ROSALYN O.
Customer did not leave a comment.RAFAEL S.
Customer did not leave a comment.JOSE O.
Customer did not leave a comment.LUIS L.
Friendly staffJOSE P.
I was not able to do my self check out, so I got behind on my scheduleEVA Q.
Customer did not leave a comment.CARLOS B.
Customer did not leave a comment.HOWARD B.
Customer did not leave a comment.Donald A.
One Comment Gas tank was at 1/4 and had to immediately fill up and then return it just above 1/4 Better to have it filled and return it filledTIMOTHY T.
Customer service was great getting the van. Dropping off the van I stood in line 10-15 minutes to check back in the van to be told all they needed was the keys. If that is all you have to do it should be clearly explained to the customer when picking up so time is not wasted by anyone. Thank You!!AUBREY B.
Customer did not leave a comment.RENADA A.
Excellent serviceWILMER G.
Great customer serviceâ€¦from Pick to drop up!GIRARD P.
Customer did not leave a comment.Steven M. | First Impressions
Customer did not leave a comment.Nassin D.
Customer did not leave a comment.Melvin R.
Customer service was very pleasant to talk to and answer my questions with a smile.Nereida C. | Overall Experience
The manager was super helpful and friendly. The facility was always clean when I went there, too.ryan s. | Overall Experience
Customer did not leave a comment.MIGUEL D.
Customer did not leave a comment.Michelle M. | Online Move In
Great location. Staff is friendly and helpful. Used this location several times and will continue to!SCOTT A.
Customer did not leave a comment.Javed G.
Customer did not leave a comment.Andrew M.
General Manager checked us in made it quick and simple. Friendly and efficient. Best U Haul location I've ever used. Keep up the great customer service and clean trucks!Joan D.
Friendly staffJose P. | Online Move In
Colocar un aviso mÃ¡s grande para el retorno de las llaves. GraciasDARWIN O.
Wait on hold for 40 mins to speak to rude representatives. Nobody within UHaul communicates with each other. UHaul told us they couldn't deliver our boxes for over 2 weeks because they were closed and down a truck, but it fell within the frame of having to pay another months rent. Smooth process when they delivered and we packed. But arriving to our new house was a mess and very stressful.Marc R.
I was in a situation where I had to drop off in Orlando instead of Port Richey, FL and Kyle from U-Haul on Narcoossee rd was very helpful and helped me out tremendously. Definitely the best U-Haul around, highly recommended!Luis M.
Customer did not leave a comment.Osvaldo Q.
Customer did not leave a comment.FACHRI T.
Kyle was very courteous and efficient.Kevin H.
Customer did not leave a comment.IRIS S. | First Impressions
reps should not lie, they should treat people with compassion, and communicate with the customerDenise R.
Not enough staff to run the front areaAMARILIS B.
Easy goingJennette N. | First Impressions
Always very busy. But helpful employees.Suzanne K.
Customer did not leave a comment.Jorge P.
Customer did not leave a comment.JAIRO A.
Customer did not leave a comment.steven F.
Customer did not leave a comment.IRA C.
Always clean Always safe Professional and friendly stafffranchesca f. | Overall Experience
one of the straps on the tow dolly was ripped in halfRocio N.
Tuvimos problemas con la guayas de la puerta, se soltÃ³ y es algo que no puede ver al momento que lo rentas. Te cierran la cuenta y te cobran mÃ¡s aunque pagaras el doble de las millas en ese caso debÃ tener un reembolso. DeberÃan explicar en un mensaje, en la factura estÃ¡ pero de verdad que no entendÃ.JEIMY H.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.ALBA B.
I was double charged for items. The items I ordered to be in my truck were not there. 2 x furniture dolly and 1 utility dolly.Christopher E.
Customer did not leave a comment.STEPHANIE D.
This location was nice and had many available equipment. The only issue was that the line was super long. I waited 30min before anyone could talk to me. Maybe having more people available on a Saturday morning would be great. Other than that my experience was great. I also wanted to mention that the 2 females working Saturday 9/19 morning try really hard to assist everyone so kiddos to them.Eduardo C.
Customer did not leave a comment.george A.
Customer did not leave a comment.RAUL R.
Not keep the truck a month before checking it in and try to charge your customers 1700 when we turned it in before the original rental date was overChris D.
Customer did not leave a comment.HECTOR D.
Customer did not leave a comment.BALDWIN O.
Customer did not leave a comment.Mohamed E.
Customer did not leave a comment.Natalie G. | First Impressions
Facility is new, very bright and at an excellent location.NASSIN D. | Online Move In
Customer did not leave a comment.RYAN R.
Customer did not leave a comment.JUDITH M. | First Impressions
Moving is always stressful ,but from start to finish my experience was wonderful! Kyle set the tone when I initially called for the reservation, he was thorough and patient with all of questions and various plans (a,b,c,d and e!)! I came in the store to look at the truck and worked with Victor. What another great experience! He was knowledgeable,professional and also friendly! Lastly, Shawn, the manager of the store. I must say, he knows how to pick a winning team!! My interaction with him was also great! He was able to help me make some decisions as well. I literally had no issues from start to finish. The location has so many trucks and clean, easily accessible. Keep up the great work!TABITHA W.
Shawn was very helpfulJeanie F.
Customer did not leave a comment.JEROME M.
Customer did not leave a comment.Nichole T. | Overall Experience
Truck was falling apart and was a complete road hazard. Should not be on the road. Also had to wait over 2 hours before I could unload my uboxes even though my appt was at 9am. They were not accessible. Uhaul dropped the ball big time.ROBERT D.
Kyle Aiken was wonderful during pick up. He was very informative and friendly. It was such a great experience!KATHERINE R.
The online checkout process is cumbersome and frustrating. Asking several times for a picture of your license, and having to take all kinds of pictures of the rental before and after the return is not quick as advertised. Plus you still need to go inside the bldg to retrieve the keys of your rental. Not very convenient.Mervin M.
I like the fast way I was able to pick up a truck before business hours and return the truck, took me no more than five minutes. Thanks for a good job.Luis C.
They give me the best serviceJORGE F.
Good customer serviceNOEL M. | Overall Experience
very friendly and professional staffJAMES F.
Make sure the trucks are goodBLEASING M.
My experience at this location was great. I just wish i didnt have to drive an hour each way to get a trailer.William C.
Customer did not leave a comment.Juan V. | First Impressions
Customer did not leave a comment.Jason S. | Overall Experience
Customer did not leave a comment.JASON S.
Customer did not leave a comment.MARIA V.
Customer did not leave a comment.roberto v. | First Impressions
Customer did not leave a comment.Ray S. | Overall Experience
Customer did not leave a comment.HARRIET M. | First Impressions
The van I rented had one(1) tire low on air pressure(a symbol popped up on the dashboard & let me know). they should check that more carefully..REGINALD R.
Complete difference from last experience everything went well staff very friendlyMARIA M.
Customer did not leave a comment.HARRIET M.
Customer did not leave a comment.Marcos F.
Customer did not leave a comment.Lorraine E.
Customer did not leave a comment.David R. | First Impressions
Customer did not leave a comment.Jinay M. | First Impressions
Customer did not leave a comment.jasmine m. | Overall Experience
Customer did not leave a comment.OBULI S.
Customer did not leave a comment.TIMOTHY M.
Customer did not leave a comment.JOSE C.
Customer did not leave a comment.LUIS D.
Customer did not leave a comment.taundra p. | Overall Experience
Kyle who helped me with everything was knowledgeable, super friendly and extremely helpful.VIRGIL K. | First Impressions
Las entradas y códigos de accesos con las alarmas me parecieron complicados. Por todo lo demás muy buen servicio y organización.Lourdes M. | First Impressions
Customer did not leave a comment.Briani H. | Online Move In
Customer did not leave a comment.Julia S. | First Impressions
Loved this one but had trouble with y’all booking us a In the Roswell one when they didn’t have any availableChristie W. | Overall Experience
There are two areas right by the elevator on the ground floor where people leave stuff they dont want for others to pickup. But the areas are loaded up with beds, couches, and furniture and it is really in the way of accessing the elevator especially if two or more people are trying to access the elevator. The areas should be cleared out and another location found for discarded items not anywhere near the elevator.ABNER C. | Overall Experience
Customer did not leave a comment.Dominic R. | Overall Experience
La muchacha súper amable explica todo bien detalladamenteCarmen S. | First Impressions
uhaul on narcoossee road was incredibly helpful. they fixed every issue i had with previous representatives and stores and made everything very easy.Anthony D. | Overall Experience
Customer did not leave a comment.Jason S. | First Impressions
Customer did not leave a comment.Mark B. | Overall Experience
Customer did not leave a comment.Kerry G. | First Impressions
Great staff very helpful best uhaul I've ever been to!!!! Recommend them to any friends and family!!!!!!Charles P. | First Impressions
The staff was very kind. I also used the moving helpers they were awesome as wellANNE S. | Overall Experience
Customer did not leave a comment.Lawrence H. | First Impressions
Customer did not leave a comment.PATRICIA A. | First Impressions
Customer did not leave a comment.Bruce K. | Overall Experience
Customer did not leave a comment.wanda h. | First Impressions
Customer did not leave a comment.TANYA J. | First Impressions
It was very busy each time I was there to get moving supplies, pick up truck, move to storage - however the employees were very helpful to all I observed and they checked in with those in line so they knew next steps. Very nice job!!!!DEBERA O. | First Impressions
Customer did not leave a comment.Katherine C. | Online Move In
Customer did not leave a comment.ANGEL D. | First Impressions
Customer did not leave a comment.javarius h. | First Impressions
Customer did not leave a comment.Mark B. | First Impressions
Customer did not leave a comment.Trevor H. | Overall Experience
Onto of the best storage facilities we've used. Most answers should me "more than yes" and six stars.Thomas P. | Overall Experience
Customer did not leave a comment.Monica B. | First Impressions
Customer did not leave a comment.TERRIE J. | First Impressions
Thank you for your assistance Shawn CavaraDiane L. | First Impressions
Customer did not leave a comment.FRANCISCO S. | First Impressions
Customer did not leave a comment.Radames A. | Overall Experience
Very friendly people,am very pleased with everyoneJOSE U. | First Impressions
El personal muy profesionalgenoveva c. | First Impressions
La joven que me atendió fue toda una profesional muy amable atenta excelente servicios les felicito por tan capacitado personal GraciasIvette S. | First Impressions
Customer did not leave a comment.Carolyn G. | First Impressions
Move-in date is incorrect move-in date was July 2 of 2021 not June 13 of 2021Gil R. | First Impressions
Customer did not leave a comment.Jessica R. | Overall Experience
Tu que pedir ayuda porque mi auto no arranco ya que el personal del lugar dice que yo tenia que resolver mi problema Creo que mi opinión no es la mejor. Hay otras opciones que buscares para otras ocasiones de mudanzaNORBERTO M. | First Impressions
Customer did not leave a comment.William C. | First Impressions
Customer did not leave a comment.MARITZA P. | Overall Experience
Profesional Staff. Clean place. Good pricegeorge t. | Overall Experience
ThanksIMRAN P. | Overall Experience
Customer did not leave a comment.Harry J. | Overall Experience
Warm welcome, details of of availability, super informative, knowledgeable, helpful & caringMaria N. | First Impressions
This is the second time i have needed to rent a storage space and also i have rented a vehicle and i have never had an issue. Very helpful staff and very pleasant. Good prices too. Very satisfied customer.lourdes m. | Overall Experience
Customer did not leave a comment.Ileana R. | Online Move In
Secure safe facility, great staffMITZI S. | Overall Experience
Reservation was made online for which was convenient. Anita gave exceptional service. She was very friendly and helpful throughout the whole process. The unit and facility was clean.celestina r. | First Impressions
Customer did not leave a comment.AUGUSTO C. | Overall Experience
Very nice and helpful staff.lisa m. | First Impressions
Dirty and overflowing garbage in storage area.Mark H. | First Impressions
Customer did not leave a comment.Nichole T. | First Impressions
Terrible customer service left here feeling like a useless piece of trash!Bridget K. | First Impressions
Customer did not leave a comment.Deanna R. | Online Move In
Customer did not leave a comment.Laura C. | First Impressions
Staff at both Antioch Il and Orlando Lake Nona Florida were fantastic they all exceeded our expectations.we will definitely recommend both locations in the futureLAWRENCE L. | First Impressions
Customer did not leave a comment.Ronald B. | First Impressions
Customer did not leave a comment.Ashley R. | First Impressions
I have been so happy with the friendliness and helpfulness of the uhaul staff! It really is a nice place.Linda H. | First Impressions
Awesome storageAnastasia A. | First Impressions
Quick service, person was friendly and answered any questions I hadBrian B. | First Impressions
I'm very comfortable and happy with this U-haul area facility off Narcoossee. The staff Shaun, Eric and Rey are very helpful in any questions or concerns you may have. Extremely satisfied with my overall experience! Thank you!LUIS D. | Overall Experience
It was a clean place to store our stuff until we found our home.Leslie N. | Overall Experience
Customer did not leave a comment.David R. | Online Move In
Customer did not leave a comment.Nikki J. | Online Move In
All my experiences with uhaul have excellent.Valerie R. | First Impressions
Convenient!JOEL JAY G. | Overall Experience
Teammates were efficient and communicated clearly. Facility was clean and easily accessible.Charles m. | First Impressions
Second time i use you folks for my storage needs. Thanks for the nice facility.John B. | First Impressions
I was very happy to find you for storage. Everything is perfect. Great location, and excellent access hours. I definitely recommend UHaul. :)Linda H. | First Impressions
The staff at this location rocks! Thank you for making our experience easy & pleasant.Brittany T. | Overall Experience
Customer did not leave a comment.Jason C. | Overall Experience
Was charged for an extra month. Called and was told I would get a call back but never did.Douglas J. | Overall Experience
Move out was 23 of AprilMarcelo A. | Overall Experience
Everyone was always friendly and the facility was always clean. No complaints whatsoever.Chris C. | Overall Experience
Customer did not leave a comment.Claudia B. | Overall Experience
Customer did not leave a comment.Maria Isabel R. | First Impressions
Great staff and manager.BRIAN V. | First Impressions
Customer did not leave a comment.Leila C. | Overall Experience
Very nice place, great/helpful staffJASON P. | First Impressions
The Owner, Shawn was very helpful and polite. One of his female employees, was also very sweet and helped me with trash disposal when the trash cans were full and the guys receiving the truck also had great customer service. I had a really good experience!Joy T. | First Impressions
You and your team are excellent in helping with everything we needed. Thank you and many blessings.dixie k. | Overall Experience
Customer did not leave a comment.John S. | Overall Experience
Customer did not leave a comment.Lucius G. | Overall Experience
I had zero problems and staff was helpful especially the tall guy with the reddish hair, I think his name was Kyle he was the best, he’s great. Great rep for the company. My ONLY issue was I needed to move out on Thursday and the elevator was still not working so lugging my storage unit down from the third floor was a little difficult but apart from that. No issues.David M. | Overall Experience
Customer did not leave a comment.Bob A. | Overall Experience
Customer did not leave a comment.DANIEL G. | First Impressions
Absolutely loved having my storage unit with U-Haul. All of your associates were so friendly anytime I had questions or needed help they went above and beyond. I felt secure and safe going to the facility by myself. I just happened to move so I no longer needed the unit otherwise I would’ve stayed.Lisa L. | Overall Experience
Customer did not leave a comment.jeffrey z. | Overall Experience
Moved out early - Jan 28 when paid until Feb 17. Was told no pro rated refunds and then uhaul closed out acct when I intended to keep it until 2/17. Other companies out there to use. Ultimately called + they resolved but never should have happened. Very disappointed customer, will share experience w friends.Ilene F. | Overall Experience
Staff always friendly and accommodating! Would definitely recommend to anyone!Carol D. | Overall Experience
Thank you Shawn!Matt L. | Overall Experience
When you moved the city for other city is very stressful, but with help ti is much better. Everyone was very helpful. we hire the guys from the site was very good also. TksCHIRSTOPHER R. | First Impressions
Nice storage and our items still looked brand new due to well lit and AC storage unitsNoel R. | Overall Experience
Customer did not leave a comment.Eliezer C. | Overall Experience
The representative that set up my reservation was superb and made the experience easy. The staff at the location of my unit are very efficient and professional. The only feedback is they need more attendants. There are long lines and it bites into the time people have when moving and trying to get where we're going.RACHAEL D. | First Impressions
Customer did not leave a comment.MARTIN P. | Overall Experience
Customer did not leave a comment.Maria L. | First Impressions
The staff is always knowledgeable and friendlyCarol D. | First Impressions
Customer did not leave a comment.Bob A. | First Impressions
Online application form very poorly designed. Early in the form it asks for a second responsible person, so I listed my spouse. Later, it asked again for a second person. I tried to list my wife again and it wouldn't accept her. Got on your 800 phone line to resolve the problem and was placed on hold 15 minutes before I could speak to anyone! Came very close to using a different storage provider.Douglas S. | Online Move In
The staff has gone above and beyond to make sure that I have everything I might need.John S. | First Impressions
Customer did not leave a comment.Claudia B. | First Impressions
Everything went very smoothly until I wanted to ask a question before visiting my unit for the first time. I wanted to know if dollies were available to transport my goods from my vehicle to my unit. I called the number on my contract, which was a local area code, but my call actually went to the national level. I was put on hold for over eight minutes and when I was waited on I was given inaccurate information. She said that dollies were available for $7/day. Actually, they are available and they are free of charge. Otherwise I was very favorably impressed with the ease of renting my unit, it’s cleanliness, availability of clean restrooms, drinking water, and, of course, dollies.Douglas S. | Online Move In
Customer did not leave a comment.Kimberly K. | First Impressions
Customer did not leave a comment.David M. | First Impressions
N/ALamar W. | First Impressions
Customer did not leave a comment.SONIA T. | First Impressions
Customer did not leave a comment.loraine m. | First Impressions
Customer did not leave a comment.Sonya S. | Online Move In
Staff was very attentive and made Sure that we’re goodIvelis R. | First Impressions
I choose to return to this facility even though it was further away from my house. This facility is great so return to store my stuffmichael h. | First Impressions
Shawn was very polite and explained everything to me.sheri c. | First Impressions
The employees were very professional and kind. The process was very smooth. Thank you. 😁franchesca f. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!