Customer Reviews for U-Haul Moving & Storage of Lake Nona

2,053 reviews

7800 Narcoossee Rd   Orlando, FL 32822

(407) 374-1629

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(407) 374-1629

7800 Narcoossee Rd
Orlando, FL 32822

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Vehicle should have had accessibility to charger for phone. My cell battery went dead and I had no way of charging it.

RITZIA T. 
Rating:
2.0

Not all equipment reserved and confirmed was at site. Vehicle carrier was rented out instead of being available as promised.

RICHARD D. 
Rating:
4.0

Customer did not leave a comment.

EDUARDO S. 
Rating:
4.0

The girls were great!

DUANE T. 
Rating:
4.0

More options for drop off in Orlando 31 miles is an hour long trip.

DAVID O. 
Rating:
5.0

Customer did not leave a comment.

Ivonne C. 
Rating:
5.0

Karina has been very helpful and pleasant. She goes above and beyond every time.

RUDOLPH G. 
Rating:
5.0

Customer did not leave a comment.

JORGE F. 
Rating:
5.0

Customer did not leave a comment.

ERNESTO P. 
Rating:
5.0

Super fast, friendly and made return super easy

luis M. 
Rating:
5.0

Customer did not leave a comment.

BLAZE L. 
Rating:
5.0

Customer did not leave a comment.

JUAN F. 
Rating:
5.0

Easy and quick!

LUIS M. 
Rating:
5.0

The workers are excellent

CARLOS E. 
Rating:
5.0

Went a total of 15 miles put in $10 worth of gas which put the gauge over where I started and they still charged me eight dollars more for gas did not find this out until after I received my bill

LOUIS H. 
Rating:
5.0

Customer did not leave a comment.

VIOLA V. 
Rating:
1.0

Customer did not leave a comment.

MARIA D. 
Rating:
2.0

I received a $21.30 charge on my credit card for damage repair. Six months later; no way. There was no damage on the trailer when I dropped it off at this location. Please remove the charge from my credit card or I will. I would appreciate that you give me credit instead of me contacting my credit card company to remove the charge; it's the principle. Also, they were very unfriendly and rude. I am the kind of person who will give go out of the way to give someone a "way to go", but not here. Thanks, Jim Wright 256-479-8899 cell

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

carlos M. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

Ken N. 
Rating:
4.0

Customer did not leave a comment.

Raymond C. 
Rating:
5.0

Excellent

TONY O. 
Rating:
5.0

Customer did not leave a comment.

KIRK F. 
Rating:
4.0

Customer did not leave a comment.

Subryan W. 
Rating:
5.0

Customer did not leave a comment.

Ciarra R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN E. 
Rating:
5.0

Customer did not leave a comment.

BOBBY D. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

JOAN C.  |  Overall Experience 
Rating:
5.0

A Spanish speaker employee told me that "we do not have 26 feet trucks without reservations. I only have a 10 feet truck". Then another employee told me "yes, we have 26 feet trucks available". I do not know what was the reason she was not willing to rent me a truck without reservation. I also went online and I saw that 26 feet trucks were available. This happened on Sunday 9 AM.

LUIS C. 
Rating:
3.0

Customer did not leave a comment.

LUIS FERNANDO Z. 
Rating:
5.0

Great place to place belongings in storage i recommended them to anyone!!!!!

Charles P.  |  Overall Experience 
Rating:
2.0

Despite the storage unit being inside mold somehow grew on everything in the facility. I had to dispose of my bed, chair, and couches and am currently having to deep clean everything else.

angelina v.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RAMON R. 
Rating:
3.0

Lock box was not there ! We had to leave keys in car

MARIA F. 
Rating:
5.0

Customer did not leave a comment.

Mary T. 
Rating:
5.0

Great check in process, move in was super easy and went very fast. Nice facility, I feel my stuff is secure!

Kelly R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LOURDES N. 
Rating:
5.0

Customer did not leave a comment.

felver g.  |  Overall Experience 
Rating:
5.0

The staff was very nice & helpful

Samantha T.  |  First Impressions 
Rating:
5.0

After hours pick for pick up trucks.

CHRISTOPHER S. 
Rating:
1.0

I received a uhaul that was not road safe. I was then told to call uhaul road service after I almost totaled my car on the highway. I did not have service there so I could not call them. I demand my money back due to neglect when my uhaul was set up and given to me.

DAVID H. 
Rating:
5.0

Awesome Team

HUMBERTO G. 
Rating:
5.0

Entire staff is amazing and very friendly. The facility is always clean and secure.

Neil G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raul F. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

CARLYN R. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAROL M. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS F. 
Rating:
5.0

Customer did not leave a comment.

EMILE S. 
Rating:
5.0

Is the best customer service in all U-Haul places! No matter who is in the counter they are well informed and courteous. They explain/help the customers fantastically great! I'll definitely will recommend you to everyone.

SOL M. 
Rating:
5.0

Customer did not leave a comment.

DEANE I. 
Rating:
5.0

No comments

WILFREDO C. 
Rating:
5.0

Nothing.. Everything and everyone who I dealt with was very friendly and helpful.

OWEN M. 
Rating:
5.0

During our move down, we used U-Boxes, a trailer and rented a storage unit from the Lake Nona location. The staff, especially the manager was phenomenally helpful and attentive. The inside loading bay, outside loading dock, and great service makes this the MOST convenient storage location I have EVER used!

Alex m.  |  Overall Experience 
Rating:
5.0

You are professional thank you

DMITRY V. 
Rating:
3.0

Customer did not leave a comment.

KARLA H. 
Rating:
5.0

Best location to rent!

Suzanne C. 
Rating:
4.0

Low tire pressure light was on.

JAMES J. 
Rating:
1.0

The return process was horrible. We tried for over an hour and when we would get to the point of paying it would kick us off the site. There were several people here experiencing the same problem. Do me I will get billed Extra v by d cause they say my process was not completed. It was very bad!!!!!!

JUAN C. 
Rating:
5.0

Customer did not leave a comment.

Douglas F. 
Rating:
5.0

Excellent

TONY O. 
Rating:
5.0

Truck had cigarette pack in it

TALIA O. 
Rating:
5.0

Very pleasant and answered all my questions

LETICIA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Luis S. 
Rating:
5.0

Lovely place, clean, spacious, well maintained, friendly and helpful staff. All around a great place to go.

DIANA J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GUSTAVO V. 
Rating:
5.0

Great place, great management other than some in OBT area. Reasonable and compassionate management, professionals and courteous workers. Reasonable price!

Anne D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rustam Z.  |  Overall Experience 
Rating:
5.0

Super nice employees. Even though they are really busy they keep their composure and try to help everyone.

lisa m.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

NELSON A. 
Rating:
5.0

Best U-Haul!

SUZANNE C. 
Rating:
5.0

All good!

ALBERTO C. 
Rating:
1.0

Have better associates and training. I was told at my drop off to leave keys under the seat unlocked on the street overnight and he said that this is how they always do it. Did not feel comfortable with that so I bring it to the other location dropped it off at 5:30 at night and was charged an extra day saying I didn't get there until the next day. So I had to make an extra trip down there to straighten that out and get a refund. And I also got charge $25 because I did not fold the blankets that I had rented and was not told at checkin that it was needed to do so. I'm disgusted and I have moved 14 times. I will never use uhaul again. Penske trucks will be my choice

JEREMY J. 
Rating:
5.0

Customer did not leave a comment.

Lawrence H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PATRICIA A.  |  Overall Experience 
Rating:
5.0

All employees were very knowledgeable and helpful. I highly recommend this location.

John C. 
Rating:
5.0

Customer did not leave a comment.

YULIETH V. 
Rating:
5.0

Excelente customer service, friendly staff and clean facility. I will definitely rent again.

IRIS S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TAYLOR D. 
Rating:
5.0

Customer did not leave a comment.

RENZO D. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Helpful and timely

MARK M. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO S. 
Rating:
5.0

Excellent ! Clean equipment and in good condition. Staff very polite and professional.

MARCO R. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
5.0

Thank you everything went smoothly.

RICHARD M. 
Rating:
5.0

The truck we used was older and had some prior damage on the box which had not been repaired. Need to update equipment

TIMOTHY C. 
Rating:
5.0

Customer did not leave a comment.

ELADIO C. 
Rating:
5.0

Customer did not leave a comment.

Jack E. 
Rating:
5.0

Customer did not leave a comment.

Jaime B. 
Rating:
4.0

Customer did not leave a comment.

HAMED A. 
Rating:
2.0

My box didn't come on time. I didnt work with any of the stuff and Lake Nona office so I don't have any comments about them. But I had a bad experience of where I picked up my box in Massachusetts. My mattress and my couch arrived with the worst smell. Very dirty. It has stains all over them even though I properly covered them with furniture pads. Now they are ruined.

Roger B. 
Rating:
5.0

Extremely clean, bathrooms perfect, personnel helpful.

MIGUEL B. 
Rating:
5.0

Excelente servicio y 100% recomendado

TITO A. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Nothing...well done

EDDIE P. 
Rating:
5.0

Customer did not leave a comment.

CHERYL R.  |  First Impressions 
Rating:
5.0

The staff was amazing, very helpful and explained everything in detail. Definitely going here again!

Marie C.  |  First Impressions 
Rating:
5.0

Shawn was super helpful during the pickup, and then again when we dropped the vehicle off 5 days later. He ordered a taxi for our return to the airport as well. Was a great experience.

Francois C. 
Rating:
4.0

The only thing is that I still have not got my deposit back. Truck was turned in on the 17th of October.

Melissa P. 
Rating:
5.0

Excellent customer service by the lady who received the trailer.

ELIAS M. 
Rating:
5.0

Did well, no concerns. Great work.

Erica I. 
Rating:
5.0

Customer did not leave a comment.

sheri c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERIC R. 
Rating:
5.0

Just think you should do the mileage a lil different other that it's nice

TAHEEM K. 
Rating:
3.0

Customer did not leave a comment.

Jessica V. 
Rating:
5.0

Excellent service nice and clean

roberto v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIGUEL S. 
Rating:
5.0

You guys got a great team , very helpful , polite and courteous From the front desk to the receiving area . 👍🏽

DENNIS R. 
Rating:
4.0

Customer did not leave a comment.

LARRY A. 
Rating:
5.0

Customer did not leave a comment.

AMY M. 
Rating:
5.0

Thank you for such a great customer service!

SUZANNE C. 
Rating:
5.0

It was perfect

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

Kioanna B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUIS S. 
Rating:
5.0

I have rented several times from this location and the service was fast and the employees were friendly. Highly recommend it.

BENJAMIN H. 
Rating:
5.0

N/A

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

EMILIA R. 
Rating:
5.0

In that specific area I've seen few storage facilities. I did my homework in all of them and by far Uhaul was the more convenient in price, options offered and space (they're the tallest). And in this specific location I can see the vehicle fleet available and much more.

erick r.  |  First Impressions 
Rating:
5.0

Super helpful staff. You should advise how to open zip tie. You should slice new lock pkg. Open so new rental does not struggle. Clean and well maintained.

KEN M.  |  First Impressions 
Rating:
5.0

Ms.Karina always were helpful and with a nice attitude make you feel confident on the service and relax. Always remember me an be ready to help me with my storage needs and question.

Noel M.  |  Overall Experience 
Rating:
5.0

Let customers know there’s a 10$ fee for 24hour access at move in.

SHATEIA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven M.  |  First Impressions 
Rating:
5.0

Customer service was very pleasant to talk to and answer my questions with a smile.

Nereida C.  |  Overall Experience 
Rating:
5.0

The manager was super helpful and friendly. The facility was always clean when I went there, too.

ryan s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle M.  |  Online Move In 
Rating:
5.0

Friendly staff

Jose P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

IRIS S.  |  First Impressions 
Rating:
5.0

Easy going

Jennette N.  |  First Impressions 
Rating:
5.0

Always clean Always safe Professional and friendly staff

franchesca f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natalie G.  |  First Impressions 
Rating:
5.0

Facility is new, very bright and at an excellent location.

NASSIN D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JUDITH M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nichole T.  |  Overall Experience 
Rating:
5.0

Good customer service

NOEL M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

roberto v.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ray S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HARRIET M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jinay M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jasmine m.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

taundra p.  |  Overall Experience 
Rating:
4.0

Kyle who helped me with everything was knowledgeable, super friendly and extremely helpful.

VIRGIL K.  |  First Impressions 
Rating:
4.0

Las entradas y códigos de accesos con las alarmas me parecieron complicados. Por todo lo demás muy buen servicio y organización.

Lourdes M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Briani H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Julia S.  |  First Impressions 
Rating:
5.0

La muchacha súper amable explica todo bien detalladamente

Carmen S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kerry G.  |  First Impressions 
Rating:
5.0

Great staff very helpful best uhaul I've ever been to!!!! Recommend them to any friends and family!!!!!!

Charles P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lawrence H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PATRICIA A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

wanda h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TANYA J.  |  First Impressions 
Rating:
5.0

It was very busy each time I was there to get moving supplies, pick up truck, move to storage - however the employees were very helpful to all I observed and they checked in with those in line so they knew next steps. Very nice job!!!!

DEBERA O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katherine C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ANGEL D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

javarius h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monica B.  |  First Impressions 
Rating:
5.0

Thank you for your assistance Shawn Cavara

Diane L.  |  First Impressions 
Rating:
5.0

Very friendly people,am very pleased with everyone

JOSE U.  |  First Impressions 
Rating:
5.0

El personal muy profesional

genoveva c.  |  First Impressions 
Rating:
5.0

La joven que me atendió fue toda una profesional muy amable atenta excelente servicios les felicito por tan capacitado personal Gracias

Ivette S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carolyn G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William C.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Ileana R.  |  Online Move In 
Rating:
5.0

Very nice and helpful staff.

lisa m.  |  First Impressions 
Rating:
3.0

Dirty and overflowing garbage in storage area.

Mark H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nichole T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deanna R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Laura C.  |  First Impressions 
Rating:
5.0

Staff at both Antioch Il and Orlando Lake Nona Florida were fantastic they all exceeded our expectations.we will definitely recommend both locations in the future

LAWRENCE L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley R.  |  First Impressions 
Rating:
5.0

I have been so happy with the friendliness and helpfulness of the uhaul staff! It really is a nice place.

Linda H.  |  First Impressions 
Rating:
5.0

Awesome storage

Anastasia A.  |  First Impressions 
Rating:
5.0

Quick service, person was friendly and answered any questions I had

Brian B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David R.  |  Online Move In 
Rating:
5.0

All my experiences with uhaul have excellent.

Valerie R.  |  First Impressions 
Rating:
5.0

Teammates were efficient and communicated clearly. Facility was clean and easily accessible.

Charles m.  |  First Impressions 
Rating:
5.0

Second time i use you folks for my storage needs. Thanks for the nice facility.

John B.  |  First Impressions 
Rating:
5.0

Great staff and manager.

BRIAN V.  |  First Impressions 
Rating:
5.0

Very nice place, great/helpful staff

JASON P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL G.  |  First Impressions 
Rating:
5.0

The representative that set up my reservation was superb and made the experience easy. The staff at the location of my unit are very efficient and professional. The only feedback is they need more attendants. There are long lines and it bites into the time people have when moving and trying to get where we're going.

RACHAEL D.  |  First Impressions 
Rating:
4.0

Online application form very poorly designed. Early in the form it asks for a second responsible person, so I listed my spouse. Later, it asked again for a second person. I tried to list my wife again and it wouldn't accept her. Got on your 800 phone line to resolve the problem and was placed on hold 15 minutes before I could speak to anyone! Came very close to using a different storage provider.

Douglas S.  |  Online Move In 
Rating:
4.0

Everything went very smoothly until I wanted to ask a question before visiting my unit for the first time. I wanted to know if dollies were available to transport my goods from my vehicle to my unit. I called the number on my contract, which was a local area code, but my call actually went to the national level. I was put on hold for over eight minutes and when I was waited on I was given inaccurate information. She said that dollies were available for $7/day. Actually, they are available and they are free of charge. Otherwise I was very favorably impressed with the ease of renting my unit, it’s cleanliness, availability of clean restrooms, drinking water, and, of course, dollies.

Douglas S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Kimberly K.  |  First Impressions 
Rating:
5.0

N/A

Lamar W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SONIA T.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

loraine m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sonya S.  |  Online Move In 
Rating:
5.0

Staff was very attentive and made Sure that we’re good

Ivelis R.  |  First Impressions 
Rating:
5.0

I choose to return to this facility even though it was further away from my house. This facility is great so return to store my stuff

michael h.  |  First Impressions 
Rating:
5.0

Shawn was very polite and explained everything to me.

sheri c.  |  First Impressions 
Rating:
5.0

The employees were very professional and kind. The process was very smooth. Thank you. 😁

franchesca f.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top