Customer Reviews for U-Haul Moving & Storage of Lake Nona

1673 reviews

7800 Narcoossee Rd   Orlando, FL 32822

(407) 374-1629

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(407) 374-1629

7800 Narcoossee Rd
Orlando, FL 32822

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

ANGEL D.  |  First Impressions 
Rating:
5.0

Lack of parking space for customer vehicles was annoying. Otherwise the customer service and vehicle was excellent. Thank-you!

GEORGE N. 
Rating:
5.0

Good services

RAINIER O. 
Rating:
5.0

Vehicle had approximately 1/8th of a tank of gas when I picked it up.

DANIEL K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

Karina & Anita were great technicians for Orlando pick up. They ecommended blankets & tie down straps, so we bought and used. Originally got a 10 foot truck, but halfway through loading it started raining and roof of truck leaked. Returned and upgraded to 15 foot truck with ramp. Got 1-day extension due to day lost loading/unloading. Arrived to destination with absolutely zero damage. Nice ride and awesome service. Completely satisfied!

GUYLENE K. 
Rating:
5.0

Customer did not leave a comment.

Salisha B. 
Rating:
5.0

Customer did not leave a comment.

Adam P. 
Rating:
5.0

Great service

JOSE M. 
Rating:
4.0

Reserved a furniture dolly and they did not have a furniture dolly. NOT ACCEPTABLE! I had to make another stop to Walmart to buy one. Waste of time! If you RESERVE equipment, it should be available. The associate behind the counter didn't seem to care. I will NOT be using U-Haul for my next move.

CLINTON M. 
Rating:
4.0

Customer did not leave a comment.

JOSE P. 
Rating:
5.0

had a lot of issues between calling the 1-800 number and the pick up site. i gave specifics on the space i need for both a truck and storage unit. was overall a very stressful, confusing, and frustrating experience until i got to the lake nona location. the personnel at lake nona sorted everything out for me, and i couldn't be more thankful. they were also very friendly !

ANTHONY D. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL S. 
Rating:
5.0

Customer did not leave a comment.

YERSON G. 
Rating:
5.0

Our Ubox had leaks and it got on our mattress and on my suitcase that had clothes inside. Some of my clothes were ruined. And I had to wash all the clothes to get the mildew smell out of them. The Ubox was wooden with tailored tarp is probably not the best option.

Natalie H. 
Rating:
5.0

Customer did not leave a comment.

Bernice R. 
Rating:
4.0

Customer did not leave a comment.

javarius h.  |  First Impressions 
Rating:
5.0

Broken rear door cable

david M. 
Rating:
4.0

Customer did not leave a comment.

Hany A. 
Rating:
3.0

The young lady at the front desk was no help at all. Every time I would ask her a question she would say I don't know what to tell you. She would not make eye contact. The whole time I stood in front of her I felt like she did not know what she was doing and could not answer any of my questions. However the young man that took care of me in the yard was extremely knowledgeable and helpful. He went out of his way to answer all of my questions.

NELSON B. 
Rating:
3.0

Customer did not leave a comment.

Ashley D. 
Rating:
5.0

Nice

JOHN M. 
Rating:
5.0

Rental location was great. Lake Nona Fl. When boxes arrived in Woodstock ga. they were 3days late being delivered to destination 3 or 4 different excuses why they were late but the traffic manager of uhaul Woodstock did not charge me delivery fee. 1 box had a leak but only one of my cardboard boxes was damaged.

RAYMOND P. 
Rating:
5.0

Is been several times I rent in this location and I won't have any complain it all , great costumer service , costumer friendly and well training people

GABRIEL M. 
Rating:
5.0

Customer did not leave a comment.

ROHIT D. 
Rating:
5.0

Customer did not leave a comment.

Mark B.  |  First Impressions 
Rating:
5.0

THE WORST experience I have ever had with any rental company. Was ran off the property violently when U haul told me to drop it off there. After that they redirected me to drop off the U-Haul almost an hour away even thought I had picked the drop off location in my town. I cannot believe this company is being ran this way and nothing has been done to fix it. I will not be stopping here. This is not in reference to the place I picked it up I'm referring to boo boos discount in Bunnell Florida where I was originally told to drop it off by uhaul and when I got there he said he wasn't taking it and threatening that it wouldn't be there in the morning and he would report it stolen if I left it there when THAT IS WHERE UHaul told me to go. If the company has the right to not let you return the U-Haul where U-Haul told me to return it then I won't be renting from uhaul anymore and will make sure the public knows that any uhaul dealership cannot decide they do not want to the trailer and make you figure out what to do with it. On top of that he threatened me and ran me off the property violently when I tried to call uhaul customer support in the parking lot. Still can't believe this happened and I will be talking to the BBB and anybody else I feel needs to hear this horrific experience.

ALEXANDER K. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Excellent service

MANUEL T. 
Rating:
5.0

Customer did not leave a comment.

KYLE C. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN J. 
Rating:
1.0

Rental was returned 22 hours and a second attempt to defraud meme However I turned off access to my card- so no no no!!!!!

Martin H. 
Rating:
5.0

The staff here are patient and polite, even when things are really busy and they are dealing with irritable customers. I have gone here to get supplies and a truck for 2 moves now and it is great, they have everything I need. Made the dreaded experience of movi g a lot better!

SHAUN A. 
Rating:
5.0

The services is bery good and Anita is a good employed.

REINALDO M. 
Rating:
5.0

Professional!

Keith S. 
Rating:
5.0

Customer did not leave a comment.

SALMANN A. 
Rating:
5.0

Customer did not leave a comment.

Trevor H.  |  Overall Experience 
Rating:
4.0

The online ux was horrible. The map showing my trucks location was completely wrong and thus I could not answer when the rep called because I was driving and I don't know why I was being called when I had not found my truck. Then calling the rep back took over 5 minutes to get in touch with someone. Then she could not find my reservation. Then someone else was assigned my truck. Then I had to do the pictures again. Very frustrating.

Nathan R. 
Rating:
5.0

The whole service was excelent thanks

pedro V. 
Rating:
5.0

I had a situation with the truck. Windshield wiper was no adjustment and take off at the rain

Daniel L. 
Rating:
5.0

Onto of the best storage facilities we've used. Most answers should me "more than yes" and six stars.

Thomas P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jason S. 
Rating:
4.0

The lady who helped me out was really kind. But the self check in and self checkout instructions and box to drop off the keys aren't visible enough.

Syovata M. 
Rating:
5.0

Customer did not leave a comment.

HUMBERTO G. 
Rating:
5.0

My only issue was the amount of time that it actually took to complete my rental agreement. The lines were a bit crazy. But the staff and store are great.

KELLY D. 
Rating:
4.0

Very friendly and ready to assist you . Will definitely go again and recommend.

PETER F. 
Rating:
5.0

Customer did not leave a comment.

LUIS M. 
Rating:
4.0

Customer did not leave a comment.

JUAN G. 
Rating:
5.0

Customer did not leave a comment.

ROXANNA J. 
Rating:
1.0

Customer did not leave a comment.

Joselin C. 
Rating:
4.0

I love the fact that you have storage units where you rent the truck

RYAN W. 
Rating:
4.0

Very little parking space for customers. I visited your Narcoossee location like 7 times and never found a parking space.

Luis B. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

Customer did not leave a comment.

Monica B.  |  First Impressions 
Rating:
5.0

Easy and fast service.

Jose M. 
Rating:
5.0

Excellent

TAWFIQELIAS H. 
Rating:
4.0

Customer did not leave a comment.

TERRIE J.  |  First Impressions 
Rating:
3.0

Unfortunately it was impossible to reach someone at this location on the phone. I tried numerous times during my rental. Perhaps hire someone dedicated to answer calls for this location. Also, dropped our trailer off before opening and was unable to find bar code to scan for easy drop off. Luckily I was able to reach someone via chat who made note of my drop off time. I should mention that Kyle was extremely helpful in my interaction with him when I first stopped by this location.

CATHERINE L. 
Rating:
5.0

Thank you for your assistance Shawn Cavara

Diane L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTONIO C. 
Rating:
5.0

Nothing keep doing what you guys are doing excellent customer service very helpful

RODERICK H. 
Rating:
5.0

Great customer service

BRIDGGETTE C. 
Rating:
3.0

Friendly staff and good service. Need to work on truck logistics; after completed my online check in for a truck the system paired me with a truck that was parked in the back between other trucks. I had to do the line again inside and wait for the cashier to change the truck to one that was possible to drive out. I spent an extra hour at your location and had to pay my movers for being on the clock. Better logistics with the trucks and the online system would greatly agilize the store.

MARTIN H. 
Rating:
5.0

Customer did not leave a comment.

BRIDGGETTE C. 
Rating:
5.0

You are excited

LUIS D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

TRISTON K. 
Rating:
5.0

Customer did not leave a comment.

Luis Q. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO S.  |  First Impressions 
Rating:
1.0

This is the worse experience I have had with Uhaul in the 20+ years I have used this company. When I had my vehicle scheduled to get a hitch installed I showed up on the scheduled date and time, they were not aware I had an appointment for that day and then they did not even have the wiring harness or the ball to finish the installation. I was told they would have it when I picked up the trailer I rented. The manager set an appointment time for me to show up an hour before the trailer rental pick up appointment at 4:00 on the 24th of June. I showed up on the 24th of June to get the installation finished and once again they were not aware of it and they did not have the proper wiring so they grabbed another wiring harness and cut the wires to work. When I told the person at the desk I wanted to check in to get the trailer, she was not aware of that appointment either. She looked further into her computer system and saw the appointment. They were so disorganized, no communication within the company there, and took so long to check someone in. I was late for the loaders I had scheduled at 6:00pm that day. Thankfully they waited for me. I will never again use Uhaul after this horrible experience.

Angela K. 
Rating:
5.0

Customer did not leave a comment.

CHARLES G. 
Rating:
5.0

Customer did not leave a comment.

GEORGE P. 
Rating:
5.0

Customer did not leave a comment.

Radames A.  |  Overall Experience 
Rating:
5.0

More rental flexibility. An hourly pro-rated return policy would be great. As of now, it does not exist. 1 day or more rentals only.

STERLING B. 
Rating:
2.0

Van burs too much gas (needs to be verified or better calibrate) It had a ignition problem, seems that the alternator will soon fail It had a bell sound as if on the rear right wheel, theres something to be adjusted Didn´t have lock control on key, big problem to lock and unlock from outside van Poor a/c options (doesn´t let you avoid external air or recirculate inside air, needed in some bad smell places) Van was very clean when received

Gerardo M. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Very friendly people,am very pleased with everyone

JOSE U.  |  First Impressions 
Rating:
5.0

El personal muy profesional

genoveva c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HAYDEE O. 
Rating:
4.0

Make more noticeable the DROP OFF KEYS place. I spent like 20 minutes trying to find it (Nighttime)

Erika F. 
Rating:
4.0

The whole experience was fantastic, although at the beginning It took a while to pickup the truck and the phone application kepts reseting over and over, the team helped us at the main office.

Der Wunder N. 
Rating:
5.0

Everything is ok

MIGUEL A. 
Rating:
5.0

La joven que me atendió fue toda una profesional muy amable atenta excelente servicios les felicito por tan capacitado personal Gracias

Ivette S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carolyn G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CONNOR W. 
Rating:
4.0

The truck had to be towed from our final destination due to a breakdown, and although Corporate advised someone would arrive in 2-3 hours, the driver showed up without an advance phone call, or even a knock on the door. But he was very helpful once we connected with him.

ROBERT E. 
Rating:
5.0

Customer did not leave a comment.

JUAN M. 
Rating:
5.0

Move-in date is incorrect move-in date was July 2 of 2021 not June 13 of 2021

Gil R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RAMON E. 
Rating:
2.0

Customer did not leave a comment.

NORBERTO M. 
Rating:
1.0

Tu que pedir ayuda porque mi auto no arranco ya que el personal del lugar dice que yo tenia que resolver mi problema Creo que mi opinión no es la mejor. Hay otras opciones que buscares para otras ocasiones de mudanza

NORBERTO M.  |  First Impressions 
Rating:
2.0

Truck was not ready no furniture dolies and no pads. Wr got some pads at the end but no furniture dolllies

silke B. 
Rating:
5.0

Customer did not leave a comment.

MARIO Q. 
Rating:
4.0

Customer did not leave a comment.

William C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ORIANA A. 
Rating:
5.0

Customer did not leave a comment.

Felix B. 
Rating:
1.0

Our U-box was damaged in transit so they couldn't deliver to our house. We had to go to this location and transfer everything in the box to a truck ( which they charged us for). Then we had to drive to our house and unload again. I can't recommend using the u-boxes because they are made of wood and not that sturdy.

JACQUELYN S. 
Rating:
5.0

Had an issue with another employee checking in a rental that wasn't mine under my name. But, Kyle fixed it and everything is awesome.

Gary S. 
Rating:
5.0

Wonderful and efficient staff!

Deron S. 
Rating:
5.0

Customer did not leave a comment.

Antonio M. 
Rating:
5.0

Customer did not leave a comment.

MARITZA P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

IVELISSE M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

EDGAR L. 
Rating:
5.0

Customer did not leave a comment.

RAMON C. 
Rating:
5.0

Profesional Staff. Clean place. Good price

george t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIE M. 
Rating:
5.0

Nothing, I have a great experience

JOEL D. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO C. 
Rating:
5.0

Thanks

IMRAN P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARMADO J. 
Rating:
5.0

Efficient. Thank you!

STEVEN O. 
Rating:
3.0

Customer did not leave a comment.

ELLISHA J. 
Rating:
5.0

Customer did not leave a comment.

LISA H. 
Rating:
5.0

Customer did not leave a comment.

AMY S. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
5.0

Uhaul Uboxes worked out great for our move.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

JOSE S. 
Rating:
5.0

Customer did not leave a comment.

Harry J.  |  Overall Experience 
Rating:
5.0

Warm welcome, details of of availability, super informative, knowledgeable, helpful & caring

Maria N.  |  First Impressions 
Rating:
5.0

This is the second time i have needed to rent a storage space and also i have rented a vehicle and i have never had an issue. Very helpful staff and very pleasant. Good prices too. Very satisfied customer.

lourdes m.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Ileana R.  |  Online Move In 
Rating:
5.0

Secure safe facility, great staff

MITZI S.  |  Overall Experience 
Rating:
5.0

Reservation was made online for which was convenient. Anita gave exceptional service. She was very friendly and helpful throughout the whole process. The unit and facility was clean.

celestina r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AUGUSTO C.  |  Overall Experience 
Rating:
5.0

Very nice and helpful staff.

lisa m.  |  First Impressions 
Rating:
3.0

Dirty and overflowing garbage in storage area.

Mark H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nichole T.  |  First Impressions 
Rating:
1.0

Terrible customer service left here feeling like a useless piece of trash!

Bridget K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deanna R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Laura C.  |  First Impressions 
Rating:
5.0

Staff at both Antioch Il and Orlando Lake Nona Florida were fantastic they all exceeded our expectations.we will definitely recommend both locations in the future

LAWRENCE L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley R.  |  First Impressions 
Rating:
5.0

I have been so happy with the friendliness and helpfulness of the uhaul staff! It really is a nice place.

Linda H.  |  First Impressions 
Rating:
5.0

Awesome storage

Anastasia A.  |  First Impressions 
Rating:
5.0

Quick service, person was friendly and answered any questions I had

Brian B.  |  First Impressions 
Rating:
5.0

I'm very comfortable and happy with this U-haul area facility off Narcoossee. The staff Shaun, Eric and Rey are very helpful in any questions or concerns you may have. Extremely satisfied with my overall experience! Thank you!

LUIS D.  |  Overall Experience 
Rating:
4.0

It was a clean place to store our stuff until we found our home.

Leslie N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David R.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Nikki J.  |  Online Move In 
Rating:
5.0

All my experiences with uhaul have excellent.

Valerie R.  |  First Impressions 
Rating:
5.0

Convenient!

JOEL JAY G.  |  Overall Experience 
Rating:
5.0

Teammates were efficient and communicated clearly. Facility was clean and easily accessible.

Charles m.  |  First Impressions 
Rating:
5.0

Second time i use you folks for my storage needs. Thanks for the nice facility.

John B.  |  First Impressions 
Rating:
5.0

I was very happy to find you for storage. Everything is perfect. Great location, and excellent access hours. I definitely recommend UHaul. :)

Linda H.  |  First Impressions 
Rating:
5.0

The staff at this location rocks! Thank you for making our experience easy & pleasant.

Brittany T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason C.  |  Overall Experience 
Rating:
2.0

Was charged for an extra month. Called and was told I would get a call back but never did.

Douglas J.  |  Overall Experience 
Rating:
5.0

Move out was 23 of April

Marcelo A.  |  Overall Experience 
Rating:
5.0

Everyone was always friendly and the facility was always clean. No complaints whatsoever.

Chris C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Claudia B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria Isabel R.  |  First Impressions 
Rating:
5.0

Great staff and manager.

BRIAN V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leila C.  |  Overall Experience 
Rating:
5.0

Very nice place, great/helpful staff

JASON P.  |  First Impressions 
Rating:
5.0

The Owner, Shawn was very helpful and polite. One of his female employees, was also very sweet and helped me with trash disposal when the trash cans were full and the guys receiving the truck also had great customer service. I had a really good experience!

Joy T.  |  First Impressions 
Rating:
5.0

You and your team are excellent in helping with everything we needed. Thank you and many blessings.

dixie k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucius G.  |  Overall Experience 
Rating:
5.0

I had zero problems and staff was helpful especially the tall guy with the reddish hair, I think his name was Kyle he was the best, he’s great. Great rep for the company. My ONLY issue was I needed to move out on Thursday and the elevator was still not working so lugging my storage unit down from the third floor was a little difficult but apart from that. No issues.

David M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bob A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL G.  |  First Impressions 
Rating:
5.0

Absolutely loved having my storage unit with U-Haul. All of your associates were so friendly anytime I had questions or needed help they went above and beyond. I felt secure and safe going to the facility by myself. I just happened to move so I no longer needed the unit otherwise I would’ve stayed.

Lisa L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeffrey z.  |  Overall Experience 
Rating:
2.0

Moved out early - Jan 28 when paid until Feb 17. Was told no pro rated refunds and then uhaul closed out acct when I intended to keep it until 2/17. Other companies out there to use. Ultimately called + they resolved but never should have happened. Very disappointed customer, will share experience w friends.

Ilene F.  |  Overall Experience 
Rating:
5.0

Staff always friendly and accommodating! Would definitely recommend to anyone!

Carol D.  |  Overall Experience 
Rating:
5.0

Thank you Shawn!

Matt L.  |  Overall Experience 
Rating:
5.0

When you moved the city for other city is very stressful, but with help ti is much better. Everyone was very helpful. we hire the guys from the site was very good also. Tks

CHIRSTOPHER R.  |  First Impressions 
Rating:
4.0

Nice storage and our items still looked brand new due to well lit and AC storage units

Noel R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eliezer C.  |  Overall Experience 
Rating:
5.0

The representative that set up my reservation was superb and made the experience easy. The staff at the location of my unit are very efficient and professional. The only feedback is they need more attendants. There are long lines and it bites into the time people have when moving and trying to get where we're going.

RACHAEL D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARTIN P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria L.  |  First Impressions 
Rating:
5.0

Very simple, easy to use. Polite and very helpful staff, I would definitely recommend this storage place to anyone looking for a place to store their items.

Ann Marie A.  |  Overall Experience 
Rating:
5.0

The staff is always knowledgeable and friendly

Carol D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bob A.  |  First Impressions 
Rating:
4.0

Online application form very poorly designed. Early in the form it asks for a second responsible person, so I listed my spouse. Later, it asked again for a second person. I tried to list my wife again and it wouldn't accept her. Got on your 800 phone line to resolve the problem and was placed on hold 15 minutes before I could speak to anyone! Came very close to using a different storage provider.

Douglas S.  |  Online Move In 
Rating:
5.0

One of the best storage places I have done business with.

Joel H.  |  Overall Experience 
Rating:
5.0

Thanks guys for your job.

Larisa A.  |  Overall Experience 
Rating:
5.0

I never shop around when I need a moving truck or storage, my go to place is Uhaul, I have never had a bad experience, so why go anywhere else.

Mariela A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Waqar I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ann Marie A.  |  First Impressions 
Rating:
5.0

the manager and staff always assisted me in everything with a good attitude SÚPER EXCELLENT SERVICE

Juan R.  |  Overall Experience 
Rating:
5.0

The staff has gone above and beyond to make sure that I have everything I might need.

John S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

frank s.  |  Overall Experience 
Rating:
5.0

The whole experience was perfect !! Staff was super ! Facility beyond clean ! Exceeded our expectations ... !!!!!!!!

Terry H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Claudia B.  |  First Impressions 
Rating:
4.0

My one month free trial was a great benefit at the right time. Unfortunately, I have found the Lake Nona location to be a little out-of-the way to be convenient enough to use on a full time basis.

michael m.  |  Overall Experience 
Rating:
5.0

Thank you for your service good experience. Very helpful.

Betsy M.  |  Overall Experience 
Rating:
5.0

Customers should get partial reimbursement if storage is closed out within the 1st week of payment month

Keith M.  |  Overall Experience 
Rating:
5.0

Excellent experience with this UHaul facility...clean, friendly, well staffed and well run.

Bruce W.  |  Overall Experience 
Rating:
5.0

Kelby assisted us above & beyond in getting my reservation. He was very helpful since it is our very first time to use uhaul storage. He even showed us where to park the truck, use our card access and even find time to help us find our way to our storage area. He also made sure we get what was offered online. Thank you Kelby for making our move easy to dealt with. Moving is so stressful but helping us yesterday made our day a great one after all.

Bealie L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea M.  |  Overall Experience 
Rating:
2.0

Staff was often rude and not helpful.

Jon A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jose V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

jim t.  |  Overall Experience 
Rating:
4.0

Everything went very smoothly until I wanted to ask a question before visiting my unit for the first time. I wanted to know if dollies were available to transport my goods from my vehicle to my unit. I called the number on my contract, which was a local area code, but my call actually went to the national level. I was put on hold for over eight minutes and when I was waited on I was given inaccurate information. She said that dollies were available for $7/day. Actually, they are available and they are free of charge. Otherwise I was very favorably impressed with the ease of renting my unit, it’s cleanliness, availability of clean restrooms, drinking water, and, of course, dollies.

Douglas S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LUIS D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kimberly K.  |  First Impressions 
Rating:
5.0

Easy access, very professional staff., clean and well maintained. Most strongly recommended!

James s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

loraine m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jim t.  |  First Impressions 
Rating:
5.0

Great staff. This facility has everything you need to rent or store your stuff.

JOSE D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felix C.  |  Overall Experience 
Rating:
5.0

Working with U-Haul at this particular location was a joy. I couldn't have asked for a better experience. All members of the staff were always pleasant to work with and very helpful. They were courteous, professional, and kind. I loved the facility, and am a little sad to have to leave. The prices, in my opinion, were reasonable and actually lower than most of the other storage facilities in the area. The only reason we're leaving is because we need to cut our monthly expenses and so we moved our stuff into our garage.

Brian S.  |  Overall Experience 
Rating:
4.0

Check-in took an extraordinary amount of time. I was unable to check out online. Otherwise a very good experience.

Brent E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francielle Danie W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jack S.  |  Overall Experience 
Rating:
5.0

This facility is well secured very clean so much so that I never use public bathrooms and I had to go and I was really really impressed. The staff is amazing thanks Leo and Scott I believe that’s the managers name

Alina G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brent E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samuel F.  |  Overall Experience 
Rating:
5.0

Extremely attentive and professional staff looking to deliver stellar customer service!!!!

Carlos S.  |  First Impressions 
Rating:
5.0

Would definitely be my first choice for storage needs and truck rental .. they have every item you would ever need for a move

JUAN G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Timothy B.  |  Overall Experience 
Rating:
5.0

It’s convenient rent a truck you have to return the truck. What better place to return the truck then where you’re storing your belongings. Perez is a great staff was friendly.

Alina G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew P.  |  Overall Experience 
Rating:
5.0

Never had an issue. Unboxed all of my items and everything is gre

MAUREEN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Domingo F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARLA M.  |  First Impressions 
Rating:
5.0

The attendant that helped me check in to my storage unit was extremely helpful and thorough walking me through the process.

Melissa S.  |  First Impressions 
Rating:
5.0

employee took the time to complete my needs even when they were very busy, cudos!

Samuel F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUAN G.  |  First Impressions 
Rating:
5.0

Very clean and secured. Great place to rent

Wayne F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randy C.  |  Overall Experience 
Rating:
5.0

Excellent customer service from everyone. Hard workers. Always willing to go the extra mile. I’m thankful for all of you.

Emily M.  |  Online Move In 
Rating:
5.0

Staff were responsive and responsible. The storage facility parking area was well designed (convenient and easy to unload and load staff. The rate is reasonably priced.

NUESA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

angela c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ASTRID S.  |  First Impressions 
Rating:
5.0

Nice people and perfect place

Astrid S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felix C.  |  First Impressions 
Rating:
5.0

The staff was always super nice and very helpful!

Michael M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Matthew P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lissandra P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eduardo m.  |  First Impressions 
Rating:
5.0

N/A

Lamar W.  |  First Impressions 
Rating:
5.0

Staff was super professional and friendly. Most strongly recommended!

James s.  |  First Impressions 
Rating:
5.0

The staff were exceptional

Armez N.  |  Overall Experience 
Rating:
5.0

Staff was very helpful in my Florida move!!!

richard w.  |  Overall Experience 
Rating:
5.0

Super clean and convenient.

Christy J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER A.  |  First Impressions 
Rating:
5.0

Shawn and all staff members have great customer service skill..

Edward F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WANDA V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SONIA T.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

loraine m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aymat V.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Andy R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sonya S.  |  Online Move In 
Rating:
5.0

Well all,thankS you,Blessings

ZAIDA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evan E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BENNIE S.  |  Overall Experience 
Rating:
4.0

Staff was cut and dry. They could have been friendlier. Other than that my storage experience was alright.

Nancy C.  |  Overall Experience 
Rating:
5.0

Great!

Viyarath V.  |  Overall Experience 
Rating:
5.0

Mary was excellent in her customer service. She was knowledgeable, helpful and made the entire process smooth.

Armez N.  |  First Impressions 
Rating:
5.0

Staff was very attentive and made Sure that we’re good

Ivelis R.  |  First Impressions 
Rating:
5.0

I choose to return to this facility even though it was further away from my house. This facility is great so return to store my stuff

michael h.  |  First Impressions 
Rating:
5.0

I've never seen a Uhaul truck in such a good condition, incredibly clean ! Staff super helpful, knowledgeable and with a great attitude!!!

David A.  |  First Impressions 
Rating:
4.0

only issue i saw was that other customers left things by entrance of the storage area. and has some issues with the alarm.

Veronica F.  |  Overall Experience 
Rating:
5.0

o

alfredo C.  |  Overall Experience 
Rating:
5.0

Shawn was very polite and explained everything to me.

sheri c.  |  First Impressions 
Rating:
5.0

I would most definitely utilize this facility and their services again. Extremely professional Team and they made what is most definitely a stressful time easy and seemless. Thank You!!

Dawn B.  |  Overall Experience 
Rating:
5.0

Everything good

ZAIDA R.  |  First Impressions 
Rating:
5.0

Great service,secure clean facility helpful staff

michael b.  |  Overall Experience 
Rating:
5.0

Very nice well structure. Very polite super support. And super Clean manager. Is awesome.very nice patient. Well spoken. Very professional she was very neat Spence if Humor. Gorgeous. Excellent $

sonya w.  |  First Impressions 
Rating:
5.0

Thanks Shawn. Pleasure to deal with. Will use you again for next opportunity.

john l.  |  Overall Experience 
Rating:
4.0

Assigned a unit that was not easily accessible...long long walk. Not impressed with manager that wears her pants hanging halfway off her butt! Not professional at all!

Scott F.  |  Overall Experience 
Rating:
4.0

The lady who check me out over the phon was very nice and very cooperative Please inform her she is good

Mohamed S.  |  Overall Experience 
Rating:
5.0

Simply excellent everything....

aileen b.  |  Overall Experience 
Rating:
5.0

Taylor was super great!!

aileen b.  |  First Impressions 
Rating:
5.0

Everybody there was very helpful, walked us thru the process and made it very easy. The building is kept very clean and our unit was in perfect condition, nice large elevators. Very nice overall!

Ana P.  |  First Impressions 
Rating:
5.0

Great service and they answered all questions for us! What a smooth great experience it was for us especially after a long day of loading! Thanks team!

PRISCILA W.  |  First Impressions 
Rating:
5.0

Keep up the excellent service !!!!

JOHN G.  |  Overall Experience 
Rating:
5.0

Great storage facility that is brand new! Staff was super helpful both moving in and moving out.

Stephanie S.  |  Overall Experience 
Rating:
5.0

Great service, very friendly and professional.

selena d.  |  First Impressions 
Rating:
5.0

Very nice facility and I would use this place if I needed to in a second

michael h.  |  Overall Experience 
Rating:
5.0

All good.

Abdiel C.  |  Overall Experience 
Rating:
4.0

Great serves.

Abzal S.  |  Overall Experience 
Rating:
5.0

Very friendly staff. Would definitely use the facility again.

Sabine H.  |  Overall Experience 
Rating:
5.0

the convenience of renting the storage unit online was super easy and didn't require any travel to the location until the time to fill the storage unit.

Bobbie S.  |  First Impressions 
Rating:
5.0

Excellent

Juan C.  |  First Impressions 
Rating:
5.0

El servicio es excelente al igual que el personal. Estamos muy agradecidos.

hilda c.  |  Overall Experience 
Rating:
5.0

Customer services is awesome

Noel N.  |  First Impressions 
Rating:
5.0

The rep that helped me was very knowledgeable and friendly. I had a great experience.

Trent G.  |  First Impressions 
Rating:
1.0

Shawn the GM made a mistake on my account, than I had to come out of pocket at last minute because of an error he made. Was told I would get a call back from Shawn and never did. Communication is bad.

Abraham G.  |  Overall Experience 
Rating:
5.0

Exelent costumer service ,and very courteous

Randy C.  |  First Impressions 
Rating:
4.0

El unico contra tiempo fue porque no estaba la persona que tenia que entregarlo.De 10:30 Am fue a las 11:30. De lo demas el almacen fue un servicio excelente.

evelyn v.  |  First Impressions 
Rating:
5.0

Very friendly and efficient. Clean facilities.

Sabine H.  |  First Impressions 
Rating:
4.0

The service I received was more then what I expected and the staff was amazing.

Christopher J.  |  First Impressions 
Rating:
5.0

The employees were very professional and kind. The process was very smooth. Thank you. 😁

franchesca f.  |  First Impressions 
Rating:
5.0

Good security, facilities are great

Aymat V.  |  First Impressions 
Rating:
5.0

New location. Everything went very well

Yolanda R.  |  First Impressions 
No reviews have been submitted for this location.

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