Customer Reviews for U-Haul Moving & Storage of Lake Nona

1,860 reviews

7800 Narcoossee Rd   Orlando, FL 32822

(407) 374-1629

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(407) 374-1629

7800 Narcoossee Rd
Orlando, FL 32822

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Friendly staff

Jose P.  |  Online Move In 
Rating:
5.0

Colocar un aviso más grande para el retorno de las llaves. Gracias

DARWIN O. 
Rating:
2.0

Wait on hold for 40 mins to speak to rude representatives. Nobody within UHaul communicates with each other. UHaul told us they couldn't deliver our boxes for over 2 weeks because they were closed and down a truck, but it fell within the frame of having to pay another months rent. Smooth process when they delivered and we packed. But arriving to our new house was a mess and very stressful.

Marc R. 
Rating:
5.0

I was in a situation where I had to drop off in Orlando instead of Port Richey, FL and Kyle from U-Haul on Narcoossee rd was very helpful and helped me out tremendously. Definitely the best U-Haul around, highly recommended!

Luis M. 
Rating:
4.0

Customer did not leave a comment.

Osvaldo Q. 
Rating:
5.0

Customer did not leave a comment.

FACHRI T. 
Rating:
5.0

Kyle was very courteous and efficient.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

IRIS S.  |  First Impressions 
Rating:
2.0

reps should not lie, they should treat people with compassion, and communicate with the customer

Denise R. 
Rating:
5.0

Not enough staff to run the front area

AMARILIS B. 
Rating:
5.0

Easy going

Jennette N.  |  First Impressions 
Rating:
4.0

Always very busy. But helpful employees.

Suzanne K. 
Rating:
5.0

Customer did not leave a comment.

Jorge P. 
Rating:
5.0

Customer did not leave a comment.

JAIRO A. 
Rating:
4.0

Customer did not leave a comment.

steven F. 
Rating:
5.0

Customer did not leave a comment.

IRA C. 
Rating:
5.0

Always clean Always safe Professional and friendly staff

franchesca f.  |  Overall Experience 
Rating:
5.0

one of the straps on the tow dolly was ripped in half

Rocio N. 
Rating:
5.0

Tuvimos problemas con la guayas de la puerta, se soltó y es algo que no puede ver al momento que lo rentas. Te cierran la cuenta y te cobran más aunque pagaras el doble de las millas en ese caso debí tener un reembolso. Deberían explicar en un mensaje, en la factura está pero de verdad que no entendí.

JEIMY H. 
Rating:
3.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

ALBA B. 
Rating:
5.0

I was double charged for items. The items I ordered to be in my truck were not there. 2 x furniture dolly and 1 utility dolly.

Christopher E. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE D. 
Rating:
4.0

This location was nice and had many available equipment. The only issue was that the line was super long. I waited 30min before anyone could talk to me. Maybe having more people available on a Saturday morning would be great. Other than that my experience was great. I also wanted to mention that the 2 females working Saturday 9/19 morning try really hard to assist everyone so kiddos to them.

Eduardo C. 
Rating:
5.0

Customer did not leave a comment.

george A. 
Rating:
5.0

Customer did not leave a comment.

RAUL R. 
Rating:
1.0

Not keep the truck a month before checking it in and try to charge your customers 1700 when we turned it in before the original rental date was over

Chris D. 
Rating:
5.0

Customer did not leave a comment.

HECTOR D. 
Rating:
4.0

Customer did not leave a comment.

BALDWIN O. 
Rating:
5.0

Customer did not leave a comment.

Mohamed E. 
Rating:
5.0

Customer did not leave a comment.

Natalie G.  |  First Impressions 
Rating:
5.0

Facility is new, very bright and at an excellent location.

NASSIN D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RYAN R. 
Rating:
5.0

Customer did not leave a comment.

JUDITH M.  |  First Impressions 
Rating:
5.0

Moving is always stressful ,but from start to finish my experience was wonderful! Kyle set the tone when I initially called for the reservation, he was thorough and patient with all of questions and various plans (a,b,c,d and e!)! I came in the store to look at the truck and worked with Victor. What another great experience! He was knowledgeable,professional and also friendly! Lastly, Shawn, the manager of the store. I must say, he knows how to pick a winning team!! My interaction with him was also great! He was able to help me make some decisions as well. I literally had no issues from start to finish. The location has so many trucks and clean, easily accessible. Keep up the great work!

TABITHA W. 
Rating:
4.0

Shawn was very helpful

Jeanie F. 
Rating:
5.0

Customer did not leave a comment.

JEROME M. 
Rating:
5.0

Customer did not leave a comment.

Nichole T.  |  Overall Experience 
Rating:
1.0

Truck was falling apart and was a complete road hazard. Should not be on the road. Also had to wait over 2 hours before I could unload my uboxes even though my appt was at 9am. They were not accessible. Uhaul dropped the ball big time.

ROBERT D. 
Rating:
5.0

Kyle Aiken was wonderful during pick up. He was very informative and friendly. It was such a great experience!

KATHERINE R. 
Rating:
5.0

The online checkout process is cumbersome and frustrating. Asking several times for a picture of your license, and having to take all kinds of pictures of the rental before and after the return is not quick as advertised. Plus you still need to go inside the bldg to retrieve the keys of your rental. Not very convenient.

Mervin M. 
Rating:
5.0

I like the fast way I was able to pick up a truck before business hours and return the truck, took me no more than five minutes. Thanks for a good job.

Luis C. 
Rating:
5.0

They give me the best service

JORGE F. 
Rating:
5.0

Good customer service

NOEL M.  |  Overall Experience 
Rating:
5.0

very friendly and professional staff

JAMES F. 
Rating:
2.0

Make sure the trucks are good

BLEASING M. 
Rating:
4.0

My experience at this location was great. I just wish i didnt have to drive an hour each way to get a trailer.

William C. 
Rating:
5.0

Customer did not leave a comment.

Juan V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASON S. 
Rating:
5.0

Customer did not leave a comment.

MARIA V. 
Rating:
5.0

Customer did not leave a comment.

roberto v.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ray S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HARRIET M.  |  First Impressions 
Rating:
5.0

The van I rented had one(1) tire low on air pressure(a symbol popped up on the dashboard & let me know). they should check that more carefully..

REGINALD R. 
Rating:
5.0

Complete difference from last experience everything went well staff very friendly

MARIA M. 
Rating:
5.0

Customer did not leave a comment.

HARRIET M. 
Rating:
5.0

Customer did not leave a comment.

Marcos F. 
Rating:
4.0

Customer did not leave a comment.

Lorraine E. 
Rating:
5.0

Customer did not leave a comment.

David R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jinay M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jasmine m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OBULI S. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
5.0

Customer did not leave a comment.

LUIS D. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS S. 
Rating:
5.0

Customer did not leave a comment.

Paul V. 
Rating:
5.0

Great customer service and equipment

Thomas D. 
Rating:
5.0

Nothing !

RAMON R. 
Rating:
5.0

Process wasn't a pain... Waited a little but got what I needed

MONTEZ E. 
Rating:
5.0

Staff was very friendly and helpful.

MELISSA B. 
Rating:
1.0

Honestly this entire process from the location in Michigan al the way down to Orlando has been horrible. Our 4 boxes were confirmed for the original date in Michigan the day before and come the day of, the location didn't have the boxes at all. So the movers had to go to a different location, charge us more, and spend an extra day loading because even the other location didn't have them ready. Then the boxes were all late for arrival. When we got them, they were all water damaged and a good amount of our belongings were ruined. As soon as we told the uhaul location in Orlando our date and plans to get our stuff, magically the rent due date was moved up and they wanted to charge us $500 for another month's rent. We called and were told this was a duplicate reservation and it would be deleted. Yet here we are being told there's a late fee on the rent for the duplicate reservation. No one has helped the entire process. The communication has been non-existent. Even right now after I called to tell them we have no boxes left there, I was told I'd get a call right back. There was no call. Just an email with my contract which I'm assuming means they took care of it. I can't ever see us using any uhaul services ever again. I would love to be contacted by someone in customer service but seeing as how I could never get ahold of anyone in the first place, I don't see that happening. Don't use uhaul. This process was way overcomplicated on the stress of moving across the country that already existed. No one has shown any remorse or tried to make things right.

Heather T. 
Rating:
5.0

Everything was great ..

KEITH G. 
Rating:
5.0

Customer did not leave a comment.

ABRAHAM A. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL C. 
Rating:
2.0

Customer did not leave a comment.

taundra p.  |  Overall Experience 
Rating:
5.0

the experience was very smooth

Robert M. 
Rating:
1.0

Customer did not leave a comment.

ABDELBASET C. 
Rating:
5.0

Five star *****

BERNARDO U. 
Rating:
5.0

for the most part this location is very good, one issue I had was calling into the location to confirm my pickup of the equipment. I was placed on hold for or 17 minutes. I hung up after that since I was driving and almost to the location. Once at the location there was only one employee helping customers, he was doing his best and provided me excellent service once he clears the customers ahead of me. As for the return the gentleman in the lot was excellent helping with the return.

James K. 
Rating:
5.0

Great service, beautiful and clean truck, keep going!

ERWIN T. 
Rating:
5.0

Customer did not leave a comment.

Marcos F. 
Rating:
5.0

This the location I always use for my rental needs

ALBERT P. 
Rating:
5.0

Customer did not leave a comment.

KEVIN B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD K. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS S. 
Rating:
4.0

Kyle who helped me with everything was knowledgeable, super friendly and extremely helpful.

VIRGIL K.  |  First Impressions 
Rating:
4.0

Las entradas y códigos de accesos con las alarmas me parecieron complicados. Por todo lo demás muy buen servicio y organización.

Lourdes M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARLOS A. 
Rating:
5.0

Very friendly, place is really clean and people have great customer service

EFRAIN A. 
Rating:
5.0

Customer did not leave a comment.

LISA F. 
Rating:
5.0

Customer did not leave a comment.

Briani H.  |  Online Move In 
Rating:
5.0

A big thank you the Lake Nona location as well. I was immediately assisted with getting the auto transporter unhooked as well as guided removing my vehicle. Great work and thank you for making my move quote seamless.

LEARPEARL N. 
Rating:
5.0

Customer did not leave a comment.

Julia S.  |  First Impressions 
Rating:
4.0

The staff was very friendly and helpful in completing my reservation, including setting me up with the truck I really wanted (a Chevrolet Silverado). My only complaint would be that the truck was noticeably dirty in some small places, but I cleaned it up myself without much issue.

James P. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO H. 
Rating:
3.0

I requested an additional day and I did not want to use their insurance and anyway they charged me for it, they told me that I had to be obliged since the first day I had required it. anyway they charged it they did not want to reach an agreement that was fair

RICARDO P. 
Rating:
5.0

everyone was super patient, super kind and really helpful.

SAMANTHA E. 
Rating:
3.0

Loved this one but had trouble with y’all booking us a In the Roswell one when they didn’t have any available

Christie W.  |  Overall Experience 
Rating:
5.0

The truck was very clean, the up keep was great.

JOSEPH W. 
Rating:
4.0

There are two areas right by the elevator on the ground floor where people leave stuff they dont want for others to pickup. But the areas are loaded up with beds, couches, and furniture and it is really in the way of accessing the elevator especially if two or more people are trying to access the elevator. The areas should be cleared out and another location found for discarded items not anywhere near the elevator.

ABNER C.  |  Overall Experience 
Rating:
5.0

Somebody outside by the returns center so I don't have to walk inside.

MICHELLE M. 
Rating:
4.0

To have locks on all the trucks

Adrianne W. 
Rating:
5.0

Customer did not leave a comment.

Jon V. 
Rating:
4.0

Customer did not leave a comment.

Dominic R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Miguel L. 
Rating:
5.0

Customer did not leave a comment.

ONNES E. 
Rating:
5.0

Customer did not leave a comment.

CELESTE S. 
Rating:
5.0

My only problem with Uhaul is when I arrived at my original drop off location they refused to except the trailer I rented. I had to drive out of my way to bring the trailer somewhere else. NOT ACCEPTABLE AT ALL

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

Lole C. 
Rating:
5.0

Customer did not leave a comment.

abdias A. 
Rating:
5.0

Customer did not leave a comment.

Juan V. 
Rating:
5.0

All the employees were great

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Philip M. 
Rating:
5.0

Thanks!! We'll done!

Philip L. 
Rating:
5.0

La muchacha súper amable explica todo bien detalladamente

Carmen S.  |  First Impressions 
Rating:
5.0

uhaul on narcoossee road was incredibly helpful. they fixed every issue i had with previous representatives and stores and made everything very easy.

Anthony D.  |  Overall Experience 
Rating:
5.0

Great customer service. Rental unit was clean and provided air conditioning which is important during the summer season.

SAMUEL G. 
Rating:
1.0

Words cannot describe! Well…they could…but cannot type that many words

Craig E. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

Jason S.  |  First Impressions 
Rating:
5.0

Always try to keep your customers happy 😊

JACOB M. 
Rating:
5.0

Customer did not leave a comment.

Mark B.  |  Overall Experience 
Rating:
5.0

Excellent service..

Manuel S. 
Rating:
1.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Had trouble with the website as I tried unsuccessfully to return the truck early Sunday. It said my name assword or user was incorrect. Suggest just using the renters cell phone # and that it! Do not want to be there 1/2 hour to return a truck!

JOSE D. 
Rating:
5.0

The staff at this location is the best! My experience with the whole moving process was smooth.

Ana M. 
Rating:
5.0

Customer did not leave a comment.

SHAUN M. 
Rating:
5.0

Customer did not leave a comment.

Kerry G.  |  First Impressions 
Rating:
5.0

Great staff very helpful best uhaul I've ever been to!!!! Recommend them to any friends and family!!!!!!

Charles P.  |  First Impressions 
Rating:
5.0

The staff was very kind. I also used the moving helpers they were awesome as well

ANNE S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lawrence H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PATRICIA A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bruce K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

wanda h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TANYA J.  |  First Impressions 
Rating:
5.0

It was very busy each time I was there to get moving supplies, pick up truck, move to storage - however the employees were very helpful to all I observed and they checked in with those in line so they knew next steps. Very nice job!!!!

DEBERA O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katherine C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ANGEL D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

javarius h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trevor H.  |  Overall Experience 
Rating:
5.0

Onto of the best storage facilities we've used. Most answers should me "more than yes" and six stars.

Thomas P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TERRIE J.  |  First Impressions 
Rating:
5.0

Thank you for your assistance Shawn Cavara

Diane L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Radames A.  |  Overall Experience 
Rating:
5.0

Very friendly people,am very pleased with everyone

JOSE U.  |  First Impressions 
Rating:
5.0

El personal muy profesional

genoveva c.  |  First Impressions 
Rating:
5.0

La joven que me atendió fue toda una profesional muy amable atenta excelente servicios les felicito por tan capacitado personal Gracias

Ivette S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carolyn G.  |  First Impressions 
Rating:
5.0

Move-in date is incorrect move-in date was July 2 of 2021 not June 13 of 2021

Gil R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica R.  |  Overall Experience 
Rating:
1.0

Tu que pedir ayuda porque mi auto no arranco ya que el personal del lugar dice que yo tenia que resolver mi problema Creo que mi opinión no es la mejor. Hay otras opciones que buscares para otras ocasiones de mudanza

NORBERTO M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARITZA P.  |  Overall Experience 
Rating:
5.0

Profesional Staff. Clean place. Good price

george t.  |  Overall Experience 
Rating:
5.0

Thanks

IMRAN P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harry J.  |  Overall Experience 
Rating:
5.0

Warm welcome, details of of availability, super informative, knowledgeable, helpful & caring

Maria N.  |  First Impressions 
Rating:
5.0

This is the second time i have needed to rent a storage space and also i have rented a vehicle and i have never had an issue. Very helpful staff and very pleasant. Good prices too. Very satisfied customer.

lourdes m.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Ileana R.  |  Online Move In 
Rating:
5.0

Secure safe facility, great staff

MITZI S.  |  Overall Experience 
Rating:
5.0

Reservation was made online for which was convenient. Anita gave exceptional service. She was very friendly and helpful throughout the whole process. The unit and facility was clean.

celestina r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AUGUSTO C.  |  Overall Experience 
Rating:
5.0

Very nice and helpful staff.

lisa m.  |  First Impressions 
Rating:
3.0

Dirty and overflowing garbage in storage area.

Mark H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nichole T.  |  First Impressions 
Rating:
1.0

Terrible customer service left here feeling like a useless piece of trash!

Bridget K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deanna R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Laura C.  |  First Impressions 
Rating:
5.0

Staff at both Antioch Il and Orlando Lake Nona Florida were fantastic they all exceeded our expectations.we will definitely recommend both locations in the future

LAWRENCE L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley R.  |  First Impressions 
Rating:
5.0

I have been so happy with the friendliness and helpfulness of the uhaul staff! It really is a nice place.

Linda H.  |  First Impressions 
Rating:
5.0

Awesome storage

Anastasia A.  |  First Impressions 
Rating:
5.0

Quick service, person was friendly and answered any questions I had

Brian B.  |  First Impressions 
Rating:
5.0

I'm very comfortable and happy with this U-haul area facility off Narcoossee. The staff Shaun, Eric and Rey are very helpful in any questions or concerns you may have. Extremely satisfied with my overall experience! Thank you!

LUIS D.  |  Overall Experience 
Rating:
4.0

It was a clean place to store our stuff until we found our home.

Leslie N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David R.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Nikki J.  |  Online Move In 
Rating:
5.0

All my experiences with uhaul have excellent.

Valerie R.  |  First Impressions 
Rating:
5.0

Convenient!

JOEL JAY G.  |  Overall Experience 
Rating:
5.0

Teammates were efficient and communicated clearly. Facility was clean and easily accessible.

Charles m.  |  First Impressions 
Rating:
5.0

Second time i use you folks for my storage needs. Thanks for the nice facility.

John B.  |  First Impressions 
Rating:
5.0

I was very happy to find you for storage. Everything is perfect. Great location, and excellent access hours. I definitely recommend UHaul. :)

Linda H.  |  First Impressions 
Rating:
5.0

The staff at this location rocks! Thank you for making our experience easy & pleasant.

Brittany T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason C.  |  Overall Experience 
Rating:
2.0

Was charged for an extra month. Called and was told I would get a call back but never did.

Douglas J.  |  Overall Experience 
Rating:
5.0

Move out was 23 of April

Marcelo A.  |  Overall Experience 
Rating:
5.0

Everyone was always friendly and the facility was always clean. No complaints whatsoever.

Chris C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Claudia B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria Isabel R.  |  First Impressions 
Rating:
5.0

Great staff and manager.

BRIAN V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leila C.  |  Overall Experience 
Rating:
5.0

Very nice place, great/helpful staff

JASON P.  |  First Impressions 
Rating:
5.0

The Owner, Shawn was very helpful and polite. One of his female employees, was also very sweet and helped me with trash disposal when the trash cans were full and the guys receiving the truck also had great customer service. I had a really good experience!

Joy T.  |  First Impressions 
Rating:
5.0

You and your team are excellent in helping with everything we needed. Thank you and many blessings.

dixie k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucius G.  |  Overall Experience 
Rating:
5.0

I had zero problems and staff was helpful especially the tall guy with the reddish hair, I think his name was Kyle he was the best, he’s great. Great rep for the company. My ONLY issue was I needed to move out on Thursday and the elevator was still not working so lugging my storage unit down from the third floor was a little difficult but apart from that. No issues.

David M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bob A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL G.  |  First Impressions 
Rating:
5.0

Absolutely loved having my storage unit with U-Haul. All of your associates were so friendly anytime I had questions or needed help they went above and beyond. I felt secure and safe going to the facility by myself. I just happened to move so I no longer needed the unit otherwise I would’ve stayed.

Lisa L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeffrey z.  |  Overall Experience 
Rating:
2.0

Moved out early - Jan 28 when paid until Feb 17. Was told no pro rated refunds and then uhaul closed out acct when I intended to keep it until 2/17. Other companies out there to use. Ultimately called + they resolved but never should have happened. Very disappointed customer, will share experience w friends.

Ilene F.  |  Overall Experience 
Rating:
5.0

Staff always friendly and accommodating! Would definitely recommend to anyone!

Carol D.  |  Overall Experience 
Rating:
5.0

Thank you Shawn!

Matt L.  |  Overall Experience 
Rating:
5.0

When you moved the city for other city is very stressful, but with help ti is much better. Everyone was very helpful. we hire the guys from the site was very good also. Tks

CHIRSTOPHER R.  |  First Impressions 
Rating:
4.0

Nice storage and our items still looked brand new due to well lit and AC storage units

Noel R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eliezer C.  |  Overall Experience 
Rating:
5.0

The representative that set up my reservation was superb and made the experience easy. The staff at the location of my unit are very efficient and professional. The only feedback is they need more attendants. There are long lines and it bites into the time people have when moving and trying to get where we're going.

RACHAEL D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARTIN P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria L.  |  First Impressions 
Rating:
5.0

Very simple, easy to use. Polite and very helpful staff, I would definitely recommend this storage place to anyone looking for a place to store their items.

Ann Marie A.  |  Overall Experience 
Rating:
5.0

The staff is always knowledgeable and friendly

Carol D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bob A.  |  First Impressions 
Rating:
4.0

Online application form very poorly designed. Early in the form it asks for a second responsible person, so I listed my spouse. Later, it asked again for a second person. I tried to list my wife again and it wouldn't accept her. Got on your 800 phone line to resolve the problem and was placed on hold 15 minutes before I could speak to anyone! Came very close to using a different storage provider.

Douglas S.  |  Online Move In 
Rating:
5.0

One of the best storage places I have done business with.

Joel H.  |  Overall Experience 
Rating:
5.0

Thanks guys for your job.

Larisa A.  |  Overall Experience 
Rating:
5.0

I never shop around when I need a moving truck or storage, my go to place is Uhaul, I have never had a bad experience, so why go anywhere else.

Mariela A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Waqar I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ann Marie A.  |  First Impressions 
Rating:
5.0

the manager and staff always assisted me in everything with a good attitude SÚPER EXCELLENT SERVICE

Juan R.  |  Overall Experience 
Rating:
5.0

The staff has gone above and beyond to make sure that I have everything I might need.

John S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

frank s.  |  Overall Experience 
Rating:
5.0

The whole experience was perfect !! Staff was super ! Facility beyond clean ! Exceeded our expectations ... !!!!!!!!

Terry H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Claudia B.  |  First Impressions 
Rating:
4.0

My one month free trial was a great benefit at the right time. Unfortunately, I have found the Lake Nona location to be a little out-of-the way to be convenient enough to use on a full time basis.

michael m.  |  Overall Experience 
Rating:
5.0

Thank you for your service good experience. Very helpful.

Betsy M.  |  Overall Experience 
Rating:
5.0

Customers should get partial reimbursement if storage is closed out within the 1st week of payment month

Keith M.  |  Overall Experience 
Rating:
5.0

Excellent experience with this UHaul facility...clean, friendly, well staffed and well run.

Bruce W.  |  Overall Experience 
Rating:
5.0

Kelby assisted us above & beyond in getting my reservation. He was very helpful since it is our very first time to use uhaul storage. He even showed us where to park the truck, use our card access and even find time to help us find our way to our storage area. He also made sure we get what was offered online. Thank you Kelby for making our move easy to dealt with. Moving is so stressful but helping us yesterday made our day a great one after all.

Bealie L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea M.  |  Overall Experience 
Rating:
2.0

Staff was often rude and not helpful.

Jon A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jose V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

jim t.  |  Overall Experience 
Rating:
4.0

Everything went very smoothly until I wanted to ask a question before visiting my unit for the first time. I wanted to know if dollies were available to transport my goods from my vehicle to my unit. I called the number on my contract, which was a local area code, but my call actually went to the national level. I was put on hold for over eight minutes and when I was waited on I was given inaccurate information. She said that dollies were available for $7/day. Actually, they are available and they are free of charge. Otherwise I was very favorably impressed with the ease of renting my unit, it’s cleanliness, availability of clean restrooms, drinking water, and, of course, dollies.

Douglas S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LUIS D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kimberly K.  |  First Impressions 
Rating:
5.0

Easy access, very professional staff., clean and well maintained. Most strongly recommended!

James s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

loraine m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jim t.  |  First Impressions 
Rating:
5.0

Great staff. This facility has everything you need to rent or store your stuff.

JOSE D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felix C.  |  Overall Experience 
Rating:
5.0

Working with U-Haul at this particular location was a joy. I couldn't have asked for a better experience. All members of the staff were always pleasant to work with and very helpful. They were courteous, professional, and kind. I loved the facility, and am a little sad to have to leave. The prices, in my opinion, were reasonable and actually lower than most of the other storage facilities in the area. The only reason we're leaving is because we need to cut our monthly expenses and so we moved our stuff into our garage.

Brian S.  |  Overall Experience 
Rating:
4.0

Check-in took an extraordinary amount of time. I was unable to check out online. Otherwise a very good experience.

Brent E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brent E.  |  First Impressions 
Rating:
5.0

Extremely attentive and professional staff looking to deliver stellar customer service!!!!

Carlos S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ASTRID S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felix C.  |  First Impressions 
Rating:
5.0

N/A

Lamar W.  |  First Impressions 
Rating:
5.0

Staff was super professional and friendly. Most strongly recommended!

James s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SONIA T.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

loraine m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sonya S.  |  Online Move In 
Rating:
5.0

Staff was very attentive and made Sure that we’re good

Ivelis R.  |  First Impressions 
Rating:
5.0

I choose to return to this facility even though it was further away from my house. This facility is great so return to store my stuff

michael h.  |  First Impressions 
Rating:
5.0

Shawn was very polite and explained everything to me.

sheri c.  |  First Impressions 
Rating:
5.0

The employees were very professional and kind. The process was very smooth. Thank you. 😁

franchesca f.  |  First Impressions 
No reviews have been submitted for this location.

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