Customer Reviews for U-Haul Moving & Storage of Lake Square
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Lake Square
Thomas M. on
Should have a special rate for less than 24 hrs. Used it less than 4 hours on the second day but still had to pay full day rate.
Raymond N. on
I have rented thru his location before. This retal 15' truck, was made online about 1 hr before I went over to pick it up at 7 pm and finalize the process. The equipment was ready for me when I arrived. No problems with the process or the rental equipment.
Patrick C. on
Fuel tank level report inaccurate. Contract said 7/8 tank when in reality was less than half of a tank on the gauge. No way to secure the load in back with the lack of any secure mounting point. I turned in the truck a day early and got no credit/consideration but was charged for 15 miles over. PETTY! The truck itself was a fuel hog. 6.8 mpg was atrocious. I laughed at the stickers that you advertise on the truck about some FUEL SAVER !!! And it probably could need belts and tensioner since they squealed all the way here. Never Again!
Jay F. on
Our household goods arrived in Leesburg and were delivered on schedule in perfect condition. The driver upon delivery placed the 5 U-boxes to minimize the distance to the house during unloading. Uhaul made my move easier and significantly less expensive. Throughout the move process people were professional, courteous, and helpful.
Mauricio P. on
Tralier brake does not work
Craig S. on
Easy and fast pickup. Same with drop off.
James O. on
Everyone there were, polite, joyful, accommodating, they were the best U-Haul store that I've been too. excellent in every way. The only problem I saw was, the soft floor in the 10X10's.
Rebecca A. on
It would have been nice if they had brought the trailer up to the front of the building. As it was we had to back up in the complete dark and check the trailer out with no light.
Steaven V. on
Upgrade the truck has no power like a turtle
Kenneth W. on
Quick, pleasant experience, nice people!
MAry J. on
The associate was very helpful
Rita C. on
Always helpful!
Patrick M. on
free trailers
Kelly S. on
The gentleman that works inside named Chad was rude!! He kept cutting me off when I went to speak and ask a question. And then gave us a major attitude when we mentioned we had a debit card that could be run as credit. But I will say the only thing that made the visit better was the other employee named Skye. She was beyond helpful in our issues with the rental experience and even gave us a discount because we didn’t use the truck as long as intended. She is the ONLY reason we may use that Uhaul center again. Thank you Skye!!
Joseph K. on
See above, the monsters were excellent!
Jeffery L. on
Trailer needed two rear tires and brakes locked up 1 hr into the move. Took 3 hrs to get back on the road. Looks like leesburg FL needs to improve their maintenance program. Very disappointed with trailer
CHARLES B. on
Easy hassle free.
Robert M. on
Very nice person and fast service.
Jeri R. on
When we tried to do the after hours drop off was a nightmare. we where not the only one having the problem, 2 other people in the parking lot dropping off trucks couldnt get the app to work and the cs team on the phone was very rude and unhelpful. It took over 40 mins before the girl on the phone would just say "ok I'll just check you out from here" I ask you could have done this all the time and she say YES!... I was so Mad, we asked for CS and transformed to a girl that was typing in a room that we could hear a small child crying in the background. I asked for someone at the branch to call me when they check in the truck for none of the folks I talked to could or would give us a discount for the "headache" we have had to go thur after a very long day of moving because U-Haul's app didn't work, U-Haul's rude employees, having to set in U-Haul's parking lot to show our location for 40 mins in a Truck when we could have left as soon as the the girl got on the phone and noted we where there with in 5 mins. ... I guess this doesn't mean to much to some people but I'm disable and sitting in the parking lot for 40 min was not good for me for it have caused me more problems. Your employee acted like it was a game to keep us on the phone so long when she should have just taken care of us and got us off the line and moved on to the next call, for i'm sure the other two people with trucks in the parking lot would have love to have gone home as while!!!
wendell H. on
Great place to return equipment to. She was very helpful and knowledgeable.
Enrique L. on
Everything perfect
susan G. on
We had a great experience but this U-Haul location.
TYO HUGHES R. on
I arrived at the location literally 2 minutes after closing to return the truck. The employees were inside, and acknowledged me at the door. They told me to use the phone app to return the truck and would not come out to assist me. In the rain, I then had to setup an account, and go through the check in procedure, including taking pictures of the truck while it rained down. The employees watched me do it, and didnt offer any assistance. On the clock at their office they ignored me and made me check it in. Was I late, yep. Did the employees give me a great experience while they watched me in the rain... No. That right there spoiled an otherwise decent experience.
Larry H. on
Took way too long to return equipment
Joseph S. on
I do not feel I should have to pay extra for a 12 ft open trailer because it had a ramp on it. You advertise a 12 ft open trailer for a lower price, then say no one carries that trailer, but have the exact same trailer for $10.00 more because it has a ramp. It seems to me you should offer the trailer to the customer for the same price
New Directions H. on
Great Staff and Facility.
Thomas B. on
Lady Lake you’ll where I dropped a 26 footer off was great
Waleska G. on
To expensive to used for only 2 hours
Laurie M. on
Excellent service, very clean truck. We were very satisfied and will recommend to everyone. Thank you
Thomas K. on
Nothing Very fast and efficient return My original return location was only a mile from my Home It was changed to a location 15 miles from my home. I'm sure this is to better locate your equipment where needed. But it shouldn't be a inconvenience to the Customer.
Heather A. on
They tore up my driveway, got a trailer stuck, took forever to get to initial delivery completed. My driveway was torn up again as they picked up the boxes. But otherwise everything was fine.
Johnny T. on
No improvement needed. I was in and out, quick and easy. The equipment was perfect from beginning to end. I saw other customers leaving satisfied and smiling. I wish I could remember their names, but the young lady in the office, and the gentleman outside both had an influential good humor. Thank you Guys.
Grace B. on
Everything was okay until I was told to go park my car across the street at Olive Garden. I was not happy about that because I was afraid I was going to get towed. The other problem was I reserved a truck at one location and when I showed up I was told I had to go to a different location because they did not have the truck that I needed available nothing was said to me before that so that was quite inconvenient. I've been using U-Haul for several years now and never had this problem before.
Donna S. on
Staff was very nice !
Ernest M. on
I rented a mini truck for $19.95, and the Rep. told to make sure you bring it back with a full tank. When I returned the Truck they nickel and dime me, they never told me that they were going to charge for mileage, so when I check out it came to $61 dollars. Never Never again
Happy Manatee A. on
i never have any problem there, great and cordial customer service
SUSAN A. on
nothing at all ...just keep up your excellent customer service...and as a current customer on storage, love having all my needs in one location...thanks!
holly S. on
The woman who was working there was very efficient, professional and fast. She made a stressful move a lot easier with her knowledge and timely work to get me into the right truck. Glad she was so nice and good at her job.
Diane C. on
Uhaul follow through needs to be improved. My instructions said that U-Haul would notify me when the ubox was ready to be unloaded. I received no such notification. I did send an email to uhaul. They have yet to reply. I then stopped at the Leesburg uhaul and talked to them in person, setting up a time to unload the ubox.
Kristen K. on
Smooth experience start to finish.
Salvatore A. on
Not much, very good experience.
CARLOS D. on
You need to improve in service, a customer should not wait 30 minutes or more to return a vehicle. You do not have enough staff. There should not be two staff attending one person.
Kenny H. on
Thank you!
Bruce H. on
The overall U-Haul experience was done very well from start to finish. I was especially impressed with the professionalism and courtesy of the men from the company "Two Honest Men", who unloaded the boxes at my home in Florida. Another person who did a very good job was the woman brought and took away my boxes in Illinois, unfortunately I do not know her name. Thank you, Bruce Hodges
Richard G. on
Great people to work with
Paul H. on
Friendly competent staff.
Frank S. on
I wish that Uhaul was able to ship directly to my location instead of me having to pay a local moving company
ANDREW K. on
My reservation was completely garbled up! I got started on a bad foot because of a misunderstanding on either my part or Uhaul's part but the truck was not where it was supposed to be and the help I had lined up to help me load the truck didn't wait for me to travel to pick it up so it took longer than planned to load by myself. The smaller size of the truck was fine but I had not heard from the customer service department that the smaller size was for certain. I doubt that I will do this again, though!
Meghan S. on
Eustis location was very helpful, was able to find me a new location quickly. Leesburg was also friendly and professional despite them not expecting me they were able to accommodate me.
Walleska S. on
Upper managements need to smile more.
GORDON S. on
Good folks
Bonita T. on
Very confusing when returning rental. After hours exceptionally confusing. Probably won't return there again.
Dale A. on
I can't think of anything that would improve the experience. From initial contact to return, this location was excellent.
Douglas H. on
The U-haul technician came up quickly, verified that the tow-dolly lighting electrical was working correctly, unhooked the tow dolly, and said I was "good to go". All in less than 5 minutes.
BONNIE V. on
Thankyou. You went over and above trying to get me a different truck
PRESLEY T. on
Had no issues. Served our purpose well!
Paul S. on
Excellent.! Returned moving truck and rented a storage space-excellent people!
Jeremiah p. on
Your staff and associates were very professional and helpful in assisting me with any questions that I had with my unit. Thanks Jprimus
Linda K. on
Clean, well organized, easy to get to storage unit, easy return of truck and trailer. Brady Rome was very pleasant. I would definitely recommend this location for moving and storage.
Dennis A D. on
Everything was handled quickly.
Haran K. on
Have a sturdier automatic gate
Gertrude M. on
Professional staff and friendly
david s. on
Nice people very helpful
Susan J. on
Very quick and friendly service with lots of available options.
KENNETH F. on
I have been a customer for several years and more than pleased with the way the facility has been run.
david s. on
Quick service
Timothy G. on
The access gate to enter thru with a pass code was open 24-7 when I went there early one morning the gate was wide open and appeared to be not working, which means any one could enter the facility
Barbara B. on
Jeret and the other staff was very nice, but the storage unit sizes are misrepresenting and should not be charged the same price, because that’s misinforming and cheating with the prices.
William B. on
Great service as usual.
KATHRYN P. on
None
Sonja T. on
Everyone was very nice.
Sonja T. on
Great people, very friendly.
CORRIE S. on
Everyone was very professional and extremely helpful . The truck was an excellent choice to make our move easier. Everything thing went smoothly which is s good thing because moving is stressful!!
Robert Z. on
workers were friendly and the process was quick. Just what I was looking for.
florence m. on
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Mary H. on
We enjoyed doing business with U haul. Have recommended them to many people.
brittany b. on
Staff was on point.
Krystal r. on
I used a climate control storage for a year w/ Uhaul for my business. It was always clean & easy to access. They provided carts to take my stuff in & out of the facility. I'd recommend Uhaul.
Donald T. on
My Container arrived on time and nothing got damaged along the way. When I emptied the container and called to have it removed, they came in a timely manner.
Linda D. on
My storage unit was on the fence side so when we had to load our stuff we had to walk it all the Way down to the end of the unit . Our truck and trailer could not get in their area is too narrow .
Chevis D. on
Very happy no problems
Harrison E. on
They were very friendly and helpful. I would use them again
Ernstine T. on
Very helpful and informative. Thank you for your service.
NATHANAEL F. on
We closed a bank account & attempted to update the new account on website. Website would not save new info and caused a few late charges. Had always had auto charge before. Otherwise good experience
Jim M. on
Will use U-Haul again when necessary.
Jim M. on
Timely service and the facility is very clean.
robert S. on
Very helpful and friendly service
CHRIS C. on
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Linette C. on
Easy check in and check out. Thank you for reminder of up coming payment due. Everyone very friendly and polite.
David E. on
Completley Satisfied.
Vito L. on
Our Ubox was stored here and then delivered to our home. Alisa, the person responsible for the delivery provided exceptional communications and prompted delivery. Thank you.
John R. on
Very professional. Ihave recommended others .
florence m. on
The customer service, store, and storage areas were extremely clean and organized.
SANDRA R. on
U-Haul made my move easy. EXCELLENT helpful and friendly service from beginning to end. Thank you.
kathleen w. on
Was never in the facility but everything else was great. Only marked all the questions because it wouldn't let me submit otherwise.
Terry W. on
A+
Sherry L. on
Brady and the staff were all very helpful starting from my reservation, storage, & towing needs as well as getting me checked in and out quickly. They made my move less stressful. Thank you!
Donna H. on
The staff was very courteous and helpful.
David B. on
When we first signed up the lady was not only very nice but went out of her way to help us.....yesterday when I went into the office to check out....I was greeted but the man never stopped what he was
Greg P. on
Only problem is that pulling car trailer on 26 foot truck is very hard to find gas pumps to pull into. And it seemed under powered. A Diesel fill up at truck stop big rig pumps would be very easy
regina o. on
I was satisfied with my two UHaul locations, my UBox and my two movers. I had brought things from CT to FL. My only negative would be that I wish the UBox came in various sizes or that it was bigger.
jimmy a. on
Everybody was real nice especially Eddie.
Sharon M. on
Would recommend to anyone
Cheryl M. on
Happy with service. Friendly & knowledgeable staff
Arnold K. on
I won't have been able to complete moving everything into storage if it was not for the help that I received from the staff. I want to Thank you all again
TIMOTHY E. on
We had some ants that infested our belongings in the storage locker. Brady worked with us and was very fair with the outcome. Will continue to do business with that facility
Jerry B. on
Do not leave any extra gas than what you started with, they do not give refunds!
Betty E. on
Wonderful
michael m. on
Thanks Brady & Edward they were great
michael m. on
great place nice people Brady very helpful
LAVONNE D. on
Location was convenient and personnel were friendly and helpful
Patricia H. on
U haul did what was promised. Dropped off box. Delivered early. Had box out and waiting to be in loaded
Angela M. on
Staff went above and beyond to make sure I was taken care of and satisfied.
Sheila D. on
Very helpful and courteous!!!!
GILBERT P. on
Very well stocked, clean and convenient facility. Staff was very friendly and helpful.
Matthew B. on
Excellent service
Ebonie S. on
Very friendly and professional staff. Clean unit and facility.
Michelle O. on
Allison and Kim from Ocala office We're exceptional handling the logistics and communication which was very helpful during my long distant move. The Uboxes provided enough space for for things.
Francis M. on
Wish I could leave good feedback, But we had dead RATS is the unit and had to discard many items do to rats living in boxes, etc. Personally, would not use there storage again. Francis.
Yvonne E. on
First time using U-HAUL BOX and would recommend to anyone to do the same it was a good decision the price is right and so is the service.
Kyaw M. on
Excellent service.
John R. on
Amazed this place stays in business. Employee turn over was constant. IF someone was available they did not know how to help. Prices were constantly being raised but service was getting worse.
anthony d. on
Excellent location, facility, and staff. I highly recommend it to all.
Cynthia F. on
One negative: storage (outside 10x10) began to have worms eat through the plywood flooring. I know they were worms because I saw them retreat when I opened the door. Luckily, I was moving out anyway.
Tia S. on
Facility was clean, they meet our needs
Arthur M. on
Staff was very nice, helpful and friendly. They got me in and out quickly.
Christopher N. on
Chris seemed to always be there and was helpful during my transition from the north.