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ROBERT NCustomer Reviews for U-Haul Moving & Storage of Lake Square
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very clean, large inventory of rentals, above average supplies.
JENNIFER MNothing
JORGE MFlawless service, thanks for being ready to meet my needs - job well done!!
RONALD FThis was my first time renting a trailer from U-Haul so I did not know what to expect. I definitely did not expect the whole process to be so easy. The on-line reservation process was clear and simple. The pickup and drop-off were surprisingly quick. And the team members at the Lake Square location very efficient and helpful. Thank you!
JOHN SAn overall great experience. Thank you!
Denise S | Overall ExperienceThese guys were great even lowered my cost a bit and what was supposed to be a 3 hour job was done in 1 and 1/2 very happy
Monique AKeep up the good work greatly appreciated
ROGER DInstallation was quick. Was told I needed a relay in the fuse box for it to work. 2025 Hyundai Santa Cruz. Went to dealer. Had to buy another harness and have them install it. You should tell customer you cannot install on Santa Cruz. Costing me another $600 on top of $600 i paid for U-haul installation.
Nancy DBlake was the best. Made sure everything was great
EVAN MEasy process and the agent was very helpful but more importantly had a good attitude.
CHARLES CVery nice staff
Annie L | Overall Experiencegreat trip no problems
LAWRENCE SBryson, was great. Great customer service and great service.
ARIEL RBoth employees were such a big help!
ROSA ZKeep it up....Just Great .👍
FRANCIS GYou can have the equipment I requested not a substitute
CRAIG WWhen you win a storage auction we're also doing you guys a favor by clearing out the units, but we should have gate access as all other customers. It is hard to be there only when office is open to pick up units, we are under guidelines to remove contents in a time frame but doesn't allow the time clock to pause while office is closed?
Clifford J | First ImpressionsBryce R was unbelievably accommodating and was a wonderful customer service associate. Bryce came out into the rain to take the trailer back off my truck and that had a lot to say about his character. Bryce should be promoted seems like a solid guy to have working for you
EVAN MThis was my third time using this U-Haul store, and I always received great C/S and support.
Richard AI would like to highly recommend the Lake Square U-haul location in Leesburg. Located conveniently on US-441. I have been frequenting this location for moving supplies and rental trucks for the last few months. The staff have been amazing and so helpful. If you are in need stop by and chat with the staff they will help you out. This location has everything you need to get your move done. There are storage units if you need them and they fill propane too.
HEATHER UGood people
GEORGE LFrom the store manager to the young man that checked in my piece of equipment experience was outstanding great customer service they should all get out a combination for that very rare that you find customer service like that in any industry or business thank you. Will definitely be Referring Lake Square, Mall U-Haul
brian mI was told by three different people that if I returned the truck a day early, the rate would be lower. Of course, after I returned the truck a day early, I was informed that I was misinformed and the rate would stay the same.
BRADLEY DBlake and Bryson were excellent!!! Very Nice and professional. Keep up the great work! :)
TINA SJaden, the young man that helped me with my rental pick up, and drop off, was polite prompt and informative. If and when I need any product from a U-Haul in the future I will go to the Leesburg location again and look for this guy. Thanks Jaden!
DAVID COnly 1 person working the counter. Get there early and be prepared to wait. Also bring your broom, and a trash bag, You'll want to clean out your trailer before you leave. This was probably the ugliest & most beat-up trailer I've ever rented from U-Haul. I was worried it wouldn't make the 1,200-mile trip but it did so that's a big plus.
JAMES MReturn was across the street Best place ever on San Casa Do not make return to north port it is a 30 min drive
WAYNE TYou people at U-Haul are fantastic! Great equipment! Thank you!
STEVEN SOutstanding
WILLIAM WThey could see duct tape in trailer where the leak was happening.
TERI LThey were cool people. And helpful …so .. I think you need to offer a spare tire with rentals .. have me sign a waiver.. sitting around on the side of the road for some one to come with a wheel for two hours is not ideal .. I am fully capable of changing a tire .. I could have changed that tire and been on my way in 15 min not even trying hard .. I always carry a 3 ton rolling Jack and cordless impact gun .. there has to be a better way than the how you do it now .. I’d gladly sign a waiver because I know what I’m doing and not worried about it … I’d gladly do it to save time .. if someone steels your spare charge their card …
Wesley TNeeded to return rentals early and at a different location. When I called, your agent was extremely understanding and helpful, even notice items left hanging behind seat so I didn't leave them behind.
JEFFREY CNothing
FREDERICK LService and product were excelent
GORDON HOutstanding professional, expedient service. Thank you.
Alejandro CJob well done
STEPHEN MNo comments!
HERMAN MThis was the best customer service I have ever had! I would give this place 5 stars+++
ROBERT SNothing at all. The staff here is amazing! Blake the manager runs a tight ship. Great experience. We’ve rented trailers and trucks multiple times from here and it’s always fast in and out. I forget the guy with the tattoo on his arm but he rocks and looks like he was a former boy band rock star. Will rent from this location again. Stay hydrated bros!
JAMES HBe cool fool
PIERCE MI in the past I’ve had rented a U-Haul truck this time. All I needed was a U-Haul van and let me tell you it was such a great vehicle big enough what I needed clean and ran like a charm. Administration.
JOSEPH AJordy is helpful and professional. Give him a raise.
PETER CQuick and easy pickup and drop off
WILLIAM LGreat service,
PETER LEverything was great other than the back of truck not being swept out my beds have animal fur all over them. However the inside of the truck was very clean
FELISHA SThe truck was very dirty and dented up. It was not in the best condition. The steering was very loose and it rode as if the shocks were worn.
STEPHEN FThe staff was EXCELLENT!
THEODORA MTy
steve S | First ImpressionsThe first trailer was clean, however once we started our trip back to Gainesville, something happened with the tires and hydraulic brakes. Both tire on the passenger side blew 2 mins onto I75 and caught on fire. I say the hydraulics, because the fire seem to fueled by something and was hard to put out. Once we received a second trailer, it too was clean and ran well to Gainesville.
JOHN G3 years ago I had 5 units rented and slowly getting them sorted and emptied. 1to go. Thanks for being there when needed.
Eugene W | Overall ExperienceGood location. Clean facility. Wish the units came with a light bulb inside.
Bill B | First ImpressionsWe love Blake
TARA B | Overall ExperienceU-Haul was very good to me. If I ever need any storage I would definitely come to U-Haul.
Richard C | Overall ExperienceI love the general manger he is so sweet
TARA B | First ImpressionsGreat service !!
DANIEL A | First ImpressionsHad great experience, friendly and helpful would recommend to all
Angels F | Overall Experiencethey went above and beyond to assist us, special thanks to Brandon
Terri B | Overall ExperienceGreat customer service
Angels F | Online Move InVery helpful and attentive staff.
Dany D | Overall ExperienceThe two gentlemen that were working early Saturday morning were absolutely amazing at helping me and making sure I was taking care of . I rented a unit and a truck very good deal . Highly recommend
Jose M | First ImpressionsMy storage unit had bugs I had to get ride of my bedroom set and furniture. My lock was damaged I had to key the locksmith to come out and cut my key off.. staff was no help very disappointed with service I received
lamont w | Overall ExperienceThe staff was friendly and helpful. The process was easy to rent a storage unit. The unit even came with a lock and had a bait box in it to prevent rodents. I must say I am impressed with how clean and well managed this U-Haul facility is.
John H | First ImpressionsThe associate who helped us out (I believe his name was Blake? I can’t remember, but he was working 7/31/24 at night) was extremely helpful and went above and beyond in giving us customer service. I had caught him just past what would’ve been closing, but he was willing to help us complete our move in as well as get us secured into a second unit because the first one we had wasn’t big enough. Couldn’t recommend this place enough!
NICHOLAS A | First ImpressionsI loved my temp controlled unit and only gave it up when I moved
Heather M | Overall ExperienceVery busy location but staff is efficient, friendly and knowledgeable. Very attentive and easy to work with.
Erin D | First ImpressionsReserved in April. Received a call the day before to confirm I was keeping my reservation. I told them yes. Got there and they did not have the unit I reserved. Tried to offer me a larger unit for $35 more month which I did not need with first month free, which I already had from renting the uhaul truck. Said he'd give me the larger unit for the same price. Went to the unit and not only was it an outside one (I reserved a climate controlled) but it also had a lock on it. Had to speak with the manager. He gave me a larger climate county unit but stated I had to call him back as he had to figure out how to give me the price of the unit I originally reserved.
Sharon V | First ImpressionsI came late after 5 pm due to misguided booking on my part on no climate at another location which i had tp cancel and switch before 5pm
Katrina T | Online Move InThe Leesburg u hail staff and location are great
GARY C | Overall ExperienceThis facility had excellent customer care and service. I wouldn’t hesitate to recommend them. Blair and his staff went above and beyond to assist with any issues we had when we rented a storage unit and a truck. They also were wonderful in communication - we left a transponder in the truck by mistake when we returned it and they called us back almost immediately as soon as it was returned by the next renter to let us know it was located. Also, they were exceptional regarding adjusting a billing issue with the storage unit- we will definitely use this facility again when the need arises. 1,000,000 thank yous Leesburg staff!
Wanda P | Overall ExperienceStaff was excellent and quick!
TAMARA W | First ImpressionsUhaul is great!!
Sheila D | Overall ExperienceEverything and everyone were great to deal with….
HENRY L | Overall ExperienceBryson was trying so hard to make things right for us, our reservation we had made on 4/14. For a 10 x 25 unit wad sold already before I got in there on 4/16 to pay for it, between Bryson and 2 other people, they tried everything to find me something, after being there almost 2 hours and several phone calls later we were given the option of 2 10x10's. 108 and 177 which are close together for the same price of the 10x25 We decided on that and was given the first month free and comments on our reservation for 110.00 per unit per month. We have already booked a Uhaul trailer to be picked up at an Orlando location for the 27th and then we will be moving our boxes 📦 and some furniture in. Bryson went above and beyond trying to make things right because I was very disappointed and he turned my disappointment into a better place.
Terri B | First ImpressionsIm handicapped and I walk with a cane. I could hardly get anyone to help me at the 441 location.
Elizabeth S | Overall ExperienceVery poor customer service/ never answer phone calls and poor attitude when interacting in person
CHRISTOPHER D | Overall ExperienceMore light by the storage unit would be helpful when accessing the storage unit.
Elizabeth W | Overall ExperienceStaff was amazing and did a perfect job and the facility was great. Cart 4 in Building D is horrible. When loaded it is hard to turn as all of the wheels do not roll equally or a few of them are stuck. When I moved in - I let the staff know about the problem. I made several trips back to the unit and also when I moved out the same Cart was still there and not repaired or replaced. One of the staff explained that "Management has known about the problem for some time" Cart 4 Building D. This is an easy fix - just go make it happen.
Kent B | Overall ExperienceAbsolutely love your manager, Michael! His bedside manner is above and beyond expectation. I got a friend in him who guided me on the details esp since this is my first experience getting a personal storage.
PATROCENIA M | First ImpressionsStaff, very friendly, knowledgeable, and accommodating.
douglas P | First ImpressionsMy unit had an issue with rodents. One thing about this u-haul place is that they seem to be understaffed. I did not have to have an attendant often but when I did there was always a long wait.
JULIA H | Overall ExperienceBesides having a disagreement with the General Manager, Michael, the policy of not prorating a customer that cleaned out his rental storage unit on the 5th day of the month, Feb 5th Monday, and was told that I could not get a refund (prorated) on the unused days, 25 days, because they don’t go that! I asked what’s the reason for not prorating? There was no real reason. I asked are you double dipping ( renting the space out after no return on my automated payment for the rest of the month), and no real answer! To me there is no reason that a company (U-haul of Leesburg Florida) of that size and known reputation would even consider that. But I was wrong and going through the process of doing something about it so this doesn’t happen to someone else. Really, U-Haul needs to take unused money from their customers! Wow. I will be calling the BBB on this matter along with bringing it up at the city open to the public meeting.
Mark B | Overall ExperienceMichael is an excellent Manager for UHAUL. We’ve utilized many aspects that they offer: a POD, moving services, storage, materials…thanks Michael for making my family feel safe with our family treasures!!!!
Debra C | Overall ExperienceStaff very friendly and helpful. Very professional and competent.
KATHERINE S | First ImpressionsThank you for being flexible.
Crystal T | First ImpressionsIt was a lot of delays and long waiting time because of the computer or the cash register whatever it is not cooperating
Delores W | First ImpressionsThe staff at this facility has always been extremely helpful over the 8 years that I have stored my items there. If I ever need to use a storage facility again I will definitely be back.
RENETTA Y | Overall ExperienceStorage units has roaches and mice. Caused damage to my property. Had heavy amount of water running throughout the units. Between pest damage and water damage I would not recommend facility to anyone. When I called to voice my concerns it was treated as if it was important. I have used U-Haul services for many years, and this will be the last.
Charley J | Overall ExperienceI was very impressed with the staff.... ESPECIALLY CHRISTINA!!! She was just awesome!! Very professional and friendly...and knowledgeable. What a refreshing experience! WOULD HIGHLY RECOMMEND TO FRIENDS! And there was a young man there and his first day on the job... He was awesome. Can't remember his name, but I'm sure he'll be a definite attribute to the company!
CARMEL C | First ImpressionsBeen a fan of UHaul for many years and have never end experienced any issues…will always go here first!
SUSAN A | Overall ExperienceGet that wire fixed under the gate, so it’s not being constantly hit by lightning and causing an issue with the gate and messing up peoples names in their account. Why pay for something if you’re not able to Access it at any time? Absolutely uncalled for.
candice d | Overall ExperienceUhaul is lucky to have an asset running this location. Catherine is wonderful. Being in customer myself I would definitely want her on my staff if she wasn't already taken. I have seen her in action 10 Stars across the board for her always even when a customer was getting rude with her I watched her keep her calm and treat the customer exactly how the customer should be treated do not lose her and give her a raise. Please show your general manager some appreciation I'm able to do it for my staff at my company and I hope you can at yours I will always use U-Haul in the future thank you for a perfect experience for a year and a half. And thank you Catherine. Michael Carlson Unit #162
MICHAEL C | Overall ExperienceNice people and willing to help. Clean locket and weather controlled.
Lindsey S | Online Move InKathryn is delightful and efficiently handled our storage needs. Thank you b
Debra C | First ImpressionsOver loaded yard makes driving through a nightmare. Also when turning in the equipment it was in the middle of a hurricane. Not bad weather but a legit hurricane. The manager said ( that’s to bad .. if it’s not here you get charged an extra day .. if we have days away because of rain we would go out of business ) so I said nothing and walked out. However I contacted my attorney to let them know I plan to fund an inquiry to find out how many people had their safety put at risk because of Uhaul and this policy. Hopefully at the very least the manager of this location loses her job and the corporate office changes this policy. I can afford the extra day but some people cannot and should not be threatened to put their safety at risk because of it.
Franklin W | Overall ExperienceI would definitely recommend this UHAUL storage location. Clean , friendly and professional. I had a trailer hitch installed, stored belongings and rented equipment. Thank you
Catherine B | Overall ExperienceInitial move-in was not good. Reserved an inside unit. Got there late at night and when I opened the unit it was full of someone else's stuff but no lock on the door. Had to delay my trip back to Jacksonville for a day to get this sorted out. I ended up with an outside unit since inside was now full. And i was not told of the access cut off time so was locked in past midnight. Had to call customer service and they were able to open gate.
Lamar L | Overall ExperienceSo far so good. !
DAVID R | First ImpressionsEverything was great and staff was wonderful.
maryellen k | Overall ExperienceThe facility was under construction and portable storage containers were stacked two high all over the place. The way the containers were placed made access/egress to my unit very difficult. The portable containers had to be moved in order to exit the facility. They were cramming 10 pounds of crap into a 5 pound bag. Management was no help. Find another storage facility, this one is a mess.
John D | Overall ExperienceWas told facility lock would be removed. Arrived during access time but found unit still had facility lock on the unit so could not access. Cost me a day of work to stay in town to take care of getting items in unit a day later. No follow through here... if they tell you something you have to do your own follow up to make sure it happens.
Lamar L | Online Move InThe facility would be excellent if they didn’t have all those storage bends around. It made it difficult to get to your unit. The staff was friendly and I always use this uhaul to rent my trucks with no problems. Overall a great experience
Chanda B | Overall ExperienceI’ll leave the actual review in google, worst/unforgettable experience I’ve ever had. Ripped off, to be continued
Kristin M | Overall ExperienceI had a problem when I tried to get ahold of the number that they put on our paper and it kept sending me to corporate . Then they would try to connect me again and we'll go back to corporate I never could get through to the main office in Leesburg , I finally had to go in and talk to them in person which is time I didn't Have . When I went in with a reservation number and everything it still took me over an hour and a 1/2 to get Is my unit . But other than that they were really nice they were clean. If I ever need you guys again I will come back thanks
Laurie P | Overall ExperienceGreat people
William C | Overall ExperienceI did get a unit. There was a miscommunication, the board says one price was being changed another. I wanted an outside pull up unit. It was an indoor unit so I cancelled my unit and my money still has not been released back into my account.
sharonda m | Overall ExperienceI’ve had my stuff in storage for three years in Leesburg . I’ve had struggles like many threw Covid and life in general. And the manager Catherine Anderson has been courteous and so understanding with me the whole time . You are very lucky to have such an asset to U-Haul as Catherine and her staff. With sincere kindness and gratitude Thank You from the bottom of my Heart for taking care of my precious cargo and hiring Catherine .
CORRIE S | Overall ExperiencePoorly maintained rats and all kind of insects will get inside and will eat at your personal belongings. No they won’t be replaced, and they won’t be held liable. After your personal belongings are damaged under their circumstances, they still expect you to take them and dispose of them yourself.. and this is for 150 a month outside unit… very poorly ran.
DeAndre S | Overall ExperienceExcellent customer service
luis e | First ImpressionsVery nice service and staff. Would definitely use again. Did have a tiny problem that wasn't their fault and they were quick to resolve it. Appreciate the honesty and quick response time.
ashley m | Overall ExperienceVery professional!!
THOMAS P | First ImpressionsIt was clean and a perfect fit for my need.
John H | Overall ExperienceThe manager at this facility keeps things running smoothly. She is ready to handle any situation that arises and did exactly that for us and the issues that arose for us….. she deserves a raise!!’
diane l | First ImpressionsThe staff was very accommodating, with emergency post hurricane storage. The truck rental debacle is a different story and will deserve a separate review.
konrad K | First ImpressionsI am a repeat customer and will continue to be. Hope the prices stay affordable!!
Jessica J | Overall ExperienceThere are so many U boxes stacked up everywhere people are running into the buildings , I had bugs in my storage unit I’m going to have to go through everything and remove cockroach fecal matter and possibly eggs. Why is storage not pro rated I should not have to pay for the rest of the month for an empty storage unit I’m no longer using if someone else moves into 137 or 113 before the end of the month that’s basically double dipping. I would like to have my bill prorated for the half of the month I’m not using my storage units.
DUANE S | Overall ExperienceGreat people to work with at the Leesburg facility.
GARY O | Overall ExperienceOffice staff extremely helpful and very professional!
Fred C | First ImpressionsBecause this site is older, the exterior storage bin has ceiling problems and there is a rat catcher on the floor to poison pests. The staff, though, is great to work with and the bin prices are lower than almost all other storage companies within a 25 mile radius.
paul l | First ImpressionsExpensive, but you get what you pay for.
Tara T | Overall ExperienceA well-run facility with helpful and knowledgeable staff, especially the general manager
Clive R | First ImpressionsWhen I got the unit the lady that helped was very nice when I left less then 2 weeks earlier the staff that helped me were rude never spoke to a manager like I was told I would and wouldn't give me any kinda money back. When I first got the unit and opened the door there were dead bugs all in it you'd think they would at least sweep it up before letting you rent it. I will not recommend this U-Haul to anyone as a matter of fact I've already told people not to go to you guys
Kristen D | Overall ExperienceThe manager at this facility needs to know what she is doing and not be sending people back and forth. Communication. She also if she paid attention to one customer at a time I could had saved money and time. Poor management!!!!
Debbie T | Overall ExperienceI didn't care for the way the manager sent me to Ocala because they were closer to my house. I had a storage unit in Leesburg at her facility. I put extra miles on the U-Haul truck and then when I got to Ocala he sent me back to Leesburg. At this time the manager changed her attitude and helped me. I am at this point wasting money putting the trailer stuff in a storage building when I could had left it in the trailer and would had cost me less money. I am so upset over this whole ordeal.
Debbie T | First ImpressionsUnit was locked so you still had to visit the desk to get it unlocked. Additionally the climate controlled units were sitting at 100 degrees so that’s not climate controlled.
Joseph H | Online Move InStaff was clear, kind and a joy to work with. The advertising online advised we can move in outside of business hours which was incorrect. There was no option to obtain a key after business hours to move items into unit. That is my only reason for making this experience as Average. Thank you for your time.
Kaylah L | Online Move InThe folks were extremely helpful. Thank you.
Jonathan W | First ImpressionsI went to put my belongings in the Unit Sunday & it still had 2 security locks on it I’d like to change my move in date for today
Kristina r | Online Move InWas a good experience
Valentin R | Overall ExperienceGreat location and staff.
ERIC J | First ImpressionsWhen I went to move into my storage unit there was a younger gentleman and an older gentleman That had just pulled up to the same building my storage unit is in. SpaceThey had bolt cutters with them and they were watching me as I was moving into my storage unit. The young man went into a storage unit ( I’m assuming it was his) and then proceeded to change into new clothing right there in the hall of all the storage units. The employee that was with me said nothing to them and it was a little bit uncomfortable. I’m not comfortable that somebody was allowed to go into the storage units with a bolt cutter knowing that they could’ve cut anybody’s lock and there’s no cameras inside of the building. Other than that incident everything went smoothly and the staff was pleasant to me.
Heather H | Online Move InVery nice staff
Donna D | First ImpressionsJust average. I had 2 units: one climate controlled, and the other was not. The staff was great, but the facility was crowded with U boxes. It was often hard to get at the keypads. I had a lot of insects in my non-climate controlled unit. I felt the need to fumigate everything when I brought my boxes home.
Mike M | Overall ExperienceAt this particular location there are several styles of locks for sale but the girl at the counter said only one style lock can be used for locking the storage unit which by the way is the most expensive lock sold there, and said she would not allow you to use any other lock
Craig W | Overall ExperienceThe unit was not pest controlled, clean, and I had water damage to my items. I would not recommend this facility to anyone even if it only cost $1/month.
Shoncy W | Overall ExperienceMy only complaint is all the trailers and storage boxes that were all over the property. Made it aggravating to get in and out.
Justin J | Overall ExperienceReally helpful and polite staff who is a pleasure doing business if U-Haul at this location!
Joy S | Overall ExperienceExcellent customer service.
Cynthia F | Overall ExperienceAlex was a wonderful u haul clerk. Very helpful, courteous.and efficient and my check out was a breeze. You've got a great asset to your company. That young man will go places.
janice c | Overall ExperienceGreat storage, but be aware of people bringing trailers in behind a truck. it was kinda difficult to navigate through with all the pod units around. the one in the back aisle blocked us a little.
Andrew S | Overall ExperienceThank you! Uhaul made our move less stressful.
Jackie K | Overall ExperienceVery friendly staff.
Bobbi D | First ImpressionsI had a lot of difficulty ever trying to get a hold of a person on the phone. Had trouble paying my storage bill. Also my unit was broken into and ransacked. I didn’t receive any compensation or apology from the staff. Overall I was disappointed in the storage experience from U haul.
Connie K | Overall ExperienceI paid for my storage a day before put address in GPS to move my family from one city to another only to be led to the middle of nowhere. Cried for 30 mins because I was lost. Spoke to a rep that was nonchalant and put me on another 20 min hold in the middle of nowhere. Minding you I've been already driving for 7 hours. I was ready to get to storage and get to my home after only to find out the address listed was 1 hour and 6 mins away from my actually destination. Ran out of gas in the middle of nowhere. My husband had to leave me and my children to get gas because we couldn't tell anyone where we were. SO I NEVER MADE IT TO A UNIT I PAID FOR. Drove an extra 1hr on the uhaul truck that I know their going to make me pay for. Which is completely unfair. I was given 131 in miles and was only driving 88 miles. Now idk how many miles is on there because of their address was messed up. Complete ripe off. $278 for uhaul and $127 for a storage I can't find nor use.
Asia G | Online Move InThe manager and staff was very helpful, polite, and professional. I love this uhaul facility.
Joann P | First ImpressionsStaff are always friendly and helpful but your computer system is painfully slow.
Eugene W | Online Move InI will be using uhaul again
Shelby H | First ImpressionsThere was evidence that the 10 x 10 unit leaks. I didn't have the time to change units. The staff was friendly and courteous.
Mike M | First ImpressionsVery friendly staff.
MIKE S | Overall ExperienceI’m still unpacking and I’m finding things broken I trying to get it all together before I file a file any damages
Barbara K | Overall ExperienceYour team came to the rescue when I realized one storage unit wasn't enough! We were able to get a second (bigger-outside) unit and it was a perfect solution. Kudos to your team!! Thank you! C Ketcherside
Jackie K | First ImpressionsAll the emplees are great, but that store has a latin employe, i thinks his name is nestor, hes super great... 5 stars to him, from a puertorrican girl jiji
Roberto C | Overall ExperienceStaff was always friendly and helpful.
Phyllis C | Overall ExperienceDuring the heat of the day (90+ degrees) the temperature of climate controlled building E is 89 degrees in the back of the building (where the air conditioner is located) and 90 degrees in the front of the building. It was 82 degrees at night.
KARL P | First ImpressionsI had tried calling there a few different times over the 10 1/2 months that I used the unit. The only frustration I had was not being able to get through to the store even though I called the number to that store. After several attempts & having to call other stores & finally being able to be taken care of through the system but not through that store was my need taken care of. I live a couple hours away so when I need to reach them it’s frustrating not to be able to get through on the phone. In the end it took another trip in there after getting my stuff out to close the unit w/ in the 10 day prior requirement, because I wasn’t able to get through on the phone. The staff was nice & helpful & the unit was clean, dry & well lit & I used a Climate control unit which seemed to have no problems with that. Over all I was happy.
ADRIANNE H | Overall ExperienceWhere do I begin... Let me 1st say there are some great staff members here That do try to go out of their way to help you. But then you run into the ones that just really want to ruin your day. Like going in in finding out the handle has been broken off the door going into your storage unit and being told we have to wait until the manager comes back off a vacation to have it fixed. In 2 weeks later it's still not fixed. Or walking into the climate control building and it's smelling of cat pee P. And being told it's not my fault I didn't put the cat in there! But my all time favourite thing of all was when the guy in the next unit that it was great to poor stuff over the wall into our unit. We pay good money to have our belongings kept safe & available not to be abused.
JERI R | Overall ExperienceYou charge way too much will never use you in future you took whole month rent when cleared out before the month was over.
RONAK P | Overall ExperienceCatherine was very helpful and efficient. She was patient with me and explained everything I needed to know being a newly renter. Her customer service is impeccable! 😁
Tytianna B | First ImpressionsWith the exception of being locked inside the fence overnight with both of our dogs and our then 9-year-old daughter after we paid the upgrade fee to allow for 24 hour access, our experience during the term of our agreement went relatively smoothly. That was until March 1st of 2020 when we moved our belongings out of our storage unit and notified staff that we no longer required use of the facilities. At that time we were paid through the end of February of 2020. The on-site manager even let us borrow a screwdriver and a broom to sweep out the unit before we left. So there is no question that we notified staff we were ending our rental term with Uhaul at that time. Uhaul has consistently continued to charge me monthly rent and just this month completed the process of "selling" our belongings within the unit (it was empty) to apply toward our balance despite several emails informing them that the unit had been empty since 03/01/2020. According to their records I now owe them over $2000 for a years plus worth of monthly storage fees for a unit I did not use in that time frame. So, I would say my overall experience with renting a storage unit from Uhaul of Lady Lake went about as poorly as could be imagined. I fully expect I will need a lawyer to clear up the mess they have created.
Mary P | Overall ExperienceSending notices and late charges i find outrageous, besides is expensive.
jaiiro h | Overall ExperienceMY STORAGE UNIT WAS FULL OF BUGS AND ALL OF MY THINGS WERE DAMAGED!
Leon B | Overall ExperienceYou are doing fine! (More counter staff would help to reduce wait time).
Keith W | Overall ExperienceWe had to rent a larger unit and transition was easy. Definitely would recommend.
THAREASSA G | Overall ExperienceBeing required to purchase a padlock there was a real issue for me. I had a padlock but was told I had to purchase one from them. I hope I don't ever have to use this facility again
janice m | Overall ExperienceI had mice problems and some of my things were damaged.
BERNICE V | Overall ExperienceJeremy was awesome he went above and beyond with helping me with another storage unit ! Exceptional customer service
Debra N | Online Move InThe manager is rude and tried to charge me extra charges for no reason
JENNIFER P | Overall ExperienceFrom bringing our personal items from the Chicago area here to Leesburg in two X-Boxes and then transferring them to two climate- controlled storage units while we found a home in the area, and finishing with the moving company having no problem loading everything up and bringing it to our new home, I could not be happier with U-Haul. Alexandrea here at the Leesburg facility was very friendly, helpful and professional in every aspect. For example, she used the forklift to move our two X-Boxes closer to the storage units door to save us time and steps with the unloading. I have given many recommendations already for using the U-Haul methods in moving. Thank you!
Thomas G | Overall ExperienceVery helpful. Even recommended a great guy to help move larger items.
William L | Overall ExperienceGreat experience
Arthur E | First ImpressionsThe staff was extremely helpful to me during my move not only did I come at a bad time during a Corona upright but they were so friendly they help me with so many things and I most definitely will use them again and tell others I was extremely satisfied and happy with the service from U-Haul and I thank the people there so very much for helping me
Sandy R | Overall ExperienceSkye and Alexandria are great. They took good care of my storage and I am grateful!
Jeffery S | Overall ExperienceGreat customer service
Roberto L | Overall ExperienceThe manager at this is incredible she works with you and she’s very well trained.
Ja-Hiya H | First ImpressionsBroken outside door on E unit took too long to fix.
Gary C | Overall ExperienceKarl was very friendly and he made me feel extremely comfortable. He went out of his way to assist me to the best of his knowledge and he did a great job.
Barbara B | Overall ExperienceEveryone there were, polite, joyful, accommodating, they were the best U-Haul store that I've been too. excellent in every way. The only problem I saw was, the soft floor in the 10X10's.
James O | First ImpressionsThe associate was very helpful
MAry J | First ImpressionsGreat Staff and Facility.
New D | Overall Experiencei never have any problem there, great and cordial customer service
Happy M | Overall ExperienceFriendly competent staff.
Paul H | Overall ExperienceThankyou. You went over and above trying to get me a different truck
BONNIE V | First ImpressionsHad no issues. Served our purpose well!
PRESLEY T | Overall ExperienceExcellent.! Returned moving truck and rented a storage space-excellent people!
Paul S | First ImpressionsYour staff and associates were very professional and helpful in assisting me with any questions that I had with my unit. Thanks Jprimus
Jeremiah p | Overall ExperienceClean, well organized, easy to get to storage unit, easy return of truck and trailer. Brady Rome was very pleasant. I would definitely recommend this location for moving and storage.
Linda K | First ImpressionsEverything was handled quickly.
Dennis A | First ImpressionsHave a sturdier automatic gate
Haran K | Overall ExperienceProfessional staff and friendly
Gertrude M | First ImpressionsNice people very helpful
david s | Overall ExperienceVery quick and friendly service with lots of available options.
Susan J | First ImpressionsI have been a customer for several years and more than pleased with the way the facility has been run.
KENNETH F | Overall ExperienceQuick service
david s | First ImpressionsThe access gate to enter thru with a pass code was open 24-7 when I went there early one morning the gate was wide open and appeared to be not working, which means any one could enter the facility
Timothy G | Overall ExperienceJeret and the other staff was very nice, but the storage unit sizes are misrepresenting and should not be charged the same price, because that’s misinforming and cheating with the prices.
Barbara B | First ImpressionsGreat service as usual.
William B | Overall ExperienceNone
KATHRYN P | Overall ExperienceEveryone was very nice.
Sonja T | Overall ExperienceGreat people, very friendly.
Sonja T | First ImpressionsEveryone was very professional and extremely helpful . The truck was an excellent choice to make our move easier. Everything thing went smoothly which is s good thing because moving is stressful!!
CORRIE S | First Impressionsworkers were friendly and the process was quick. Just what I was looking for.
Robert Z | First Impressions.
florence m | Overall ExperienceWe enjoyed doing business with U haul. Have recommended them to many people.
Mary H | Overall ExperienceStaff was on point.
brittany b | Overall ExperienceI used a climate control storage for a year w/ Uhaul for my business. It was always clean & easy to access. They provided carts to take my stuff in & out of the facility. I'd recommend Uhaul.
Krystal r | Overall ExperienceMy Container arrived on time and nothing got damaged along the way. When I emptied the container and called to have it removed, they came in a timely manner.
Donald T | Overall ExperienceMy storage unit was on the fence side so when we had to load our stuff we had to walk it all the Way down to the end of the unit . Our truck and trailer could not get in their area is too narrow .
Linda D | Overall ExperienceVery happy no problems
Chevis D | First ImpressionsThey were very friendly and helpful. I would use them again
Harrison E | First ImpressionsVery helpful and informative. Thank you for your service.
Ernstine T | First ImpressionsWe closed a bank account & attempted to update the new account on website. Website would not save new info and caused a few late charges. Had always had auto charge before. Otherwise good experience
NATHANAEL F | Overall ExperienceWill use U-Haul again when necessary.
Jim M | Overall ExperienceTimely service and the facility is very clean.
Jim M | First ImpressionsVery helpful and friendly service
robert S | First Impressions.
CHRIS C | Overall ExperienceEasy check in and check out. Thank you for reminder of up coming payment due. Everyone very friendly and polite.
Linette C | Overall ExperienceCompletley Satisfied.
David E | Overall ExperienceOur Ubox was stored here and then delivered to our home. Alisa, the person responsible for the delivery provided exceptional communications and prompted delivery. Thank you.
Vito L | Overall ExperienceVery professional. Ihave recommended others .
John R | Overall ExperienceThe customer service, store, and storage areas were extremely clean and organized.
florence m | ReservationU-Haul made my move easy. EXCELLENT helpful and friendly service from beginning to end. Thank you.
SANDRA R | Overall ExperienceWas never in the facility but everything else was great. Only marked all the questions because it wouldn't let me submit otherwise.
kathleen w | Overall ExperienceA+
Terry W | Overall ExperienceBrady and the staff were all very helpful starting from my reservation, storage, & towing needs as well as getting me checked in and out quickly. They made my move less stressful. Thank you!
Sherry L | Overall ExperienceThe staff was very courteous and helpful.
Donna H | ReservationWhen we first signed up the lady was not only very nice but went out of her way to help us.....yesterday when I went into the office to check out....I was greeted but the man never stopped what he was
David B | Overall ExperienceOnly problem is that pulling car trailer on 26 foot truck is very hard to find gas pumps to pull into. And it seemed under powered. A Diesel fill up at truck stop big rig pumps would be very easy
Greg P | ReservationI was satisfied with my two UHaul locations, my UBox and my two movers. I had brought things from CT to FL. My only negative would be that I wish the UBox came in various sizes or that it was bigger.
regina o | Overall ExperienceEverybody was real nice especially Eddie.
jimmy a | Overall ExperienceWould recommend to anyone
Sharon M | Overall ExperienceHappy with service. Friendly & knowledgeable staff
Cheryl M | Overall ExperienceI won't have been able to complete moving everything into storage if it was not for the help that I received from the staff. I want to Thank you all again
Arnold K | ReservationWe had some ants that infested our belongings in the storage locker. Brady worked with us and was very fair with the outcome. Will continue to do business with that facility
TIMOTHY E | Overall ExperienceDo not leave any extra gas than what you started with, they do not give refunds!
Jerry B | ReservationWonderful
Betty E | Overall ExperienceThanks Brady & Edward they were great
michael m | Overall Experiencegreat place nice people Brady very helpful
michael m | ReservationLocation was convenient and personnel were friendly and helpful
LAVONNE D | Overall ExperienceU haul did what was promised. Dropped off box. Delivered early. Had box out and waiting to be in loaded
Patricia H | Overall ExperienceStaff went above and beyond to make sure I was taken care of and satisfied.
Angela M | ReservationVery helpful and courteous!!!!
Sheila D | ReservationVery well stocked, clean and convenient facility. Staff was very friendly and helpful.
GILBERT P | Overall ExperienceExcellent service
Matthew B | Overall ExperienceVery friendly and professional staff. Clean unit and facility.
Ebonie S | Overall ExperienceAllison and Kim from Ocala office We're exceptional handling the logistics and communication which was very helpful during my long distant move. The Uboxes provided enough space for for things.
Michelle O | Overall ExperienceWish I could leave good feedback, But we had dead RATS is the unit and had to discard many items do to rats living in boxes, etc. Personally, would not use there storage again. Francis.
Francis M | Overall ExperienceFirst time using U-HAUL BOX and would recommend to anyone to do the same it was a good decision the price is right and so is the service.
Yvonne E | Overall ExperienceExcellent service.
Kyaw M | Overall ExperienceAmazed this place stays in business. Employee turn over was constant. IF someone was available they did not know how to help. Prices were constantly being raised but service was getting worse.
John R | Overall ExperienceExcellent location, facility, and staff. I highly recommend it to all.
anthony d | Overall ExperienceOne negative: storage (outside 10x10) began to have worms eat through the plywood flooring. I know they were worms because I saw them retreat when I opened the door. Luckily, I was moving out anyway.
Cynthia F | Overall ExperienceFacility was clean, they meet our needs
Tia S | Overall ExperienceStaff was very nice, helpful and friendly. They got me in and out quickly.
Arthur M | Overall ExperienceChris seemed to always be there and was helpful during my transition from the north.
Christopher N | Overall Experience