Customer did not leave a comment.PAUL B.
Customer Reviews for U-Haul Moving & Storage of Lake Square
Leesburg, FL 34788
(North of the Lake Square Mall)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Will S.
Customer did not leave a comment.THOMAS W.
give a few free miles on your rentalsCHRISTINE G.
Customer did not leave a comment.CLIFFORD S.
Customer did not leave a comment.John W.
Customer did not leave a comment.Ryan S.
Felt bad for lady she was swamped and all by herself. Should have more workers to help customers. I waited a long time.JOHN J.
Super friendly & courteousEUGENE A.
Customer did not leave a comment.STANLEY E.
Great crew at this location!JOHN C.
Bring employees from other stores to this one for them to see how an understaffed shop excells in customer service!Eduardo G.
Excellent customer service.KEITH D.
Customer did not leave a comment.TAYLOR C.
Customer did not leave a comment.ARTHUR B.
Trailer looked brand new. It was great!Richard E.
Customer did not leave a comment.Dale J.
Customer did not leave a comment.Hal H.
Customer did not leave a comment.Janet B.
Customer did not leave a comment.Gary T.
Customer did not leave a comment.George B.
First time use abs we are very pleased and will be return customer. Thank youRaymond M.
Catherine was very helpful and efficient. She was patient with me and explained everything I needed to know being a newly renter. Her customer service is impeccable! 😁Tytianna B. | First Impressions
Customer did not leave a comment.Kenneth C.
Nice trucks and good serviceRAYMOND P.
Great Service and postive experience.Francis R.
Everyone was fantastic!!JOHN D.
Customer did not leave a comment.TONESHA G.
Customer did not leave a comment.Raiford B.
Staff exceeded expectationsRonald R.
Very nice customer servicePATRICKJOHN R.
Customer did not leave a comment.JAMES FORD L.
Customer did not leave a comment.Frederick F.
When dropping off my rental had to wait 30 min to talk to a representative ther was only 2 people in front of me several people behind wer very irritated and frustrated ther was 2 people working one was not trained apparently and kept asking the other girl who was the best employee ther fast efficient how to do the computer entries ever 2 min. Train your employees before leaving them out on the floor to cause long lines and frustrates customers because they dont know what ther doin. Also I could have avoided this whole wast of my time if ther was just a dropoff for returns but as i was told by a employee ther is a 20 dollar charge for just dropping the keys off in a dropbox. As it is now much easier to rent a truck from home depot and lowes for moving furuwhich i was doin or just local truck needs. I have used uhaul alot for long haul movin but for a ine day local rental its not worth the hassle and paperworkJASON B.
1.) long line, long wait to pickup equipment. 2.) Trailer tire had a slow air leak. This is a safety issue. After sitting 3 day as I loaded trailer, The tire was almost flat. I had to put air in it a total of 3 times over a 7 day trip.Frederick P.
Customer did not leave a comment.Tina Q.
Customer did not leave a comment.Richard R.
The staff was great. Got the truck quick and checked back in quick.Catherine M.
Customer did not leave a comment.Jeff W.
Customer did not leave a comment.Jill J L.
Customer did not leave a comment.Anita N.
Superior service as always. Everyone is always professional and courteous and I highly recommend the services.Suzy K.
Customer did not leave a comment.Ramon V.
Customer did not leave a comment.ALLEN L.
Customer did not leave a comment.SHERRIE A.
Customer did not leave a comment.James M.
Understaffed. Need personnel to improve service.Ramon V.
Your service was GREAT. ThanksJAMES A.
Customer did not leave a comment.RICHARD M.
faster chedk outJAMES H.
It was a good experience. Both staff members were excellent.Richard W.
Customer did not leave a comment.David F.
Customer did not leave a comment.allan D.
The lady I dealt with was super super nice and friendly and I'd recommend this location to anyone.Jim M.
Customer did not leave a comment.RICHARD G.
This location is an excellent, clean and very efficient. Staff is friendly, courteous and knowledgeable regarding every aspect.DAVID M.
Always a great experience at this location.William B.
While I would not recommend U-Haul in general, Catherine at this location is fantastic!! She came to our rescue when the reserved appliance dolly was not in the truck that we picked up at a different location.KEITH H.
Customer did not leave a comment.Fredric O.
Customer did not leave a comment.Paresh P.
The truck was awful. I was moving from FL to AL and I couldn't go over 65 without the truck shaking so bad I thought it was going to fall apart. Couldn't climb hills at all. Terrible vehicle. I will not use Uhaul again. For $700, that was ridiculous.Derrick A.
Customer did not leave a comment.James J.
Good customer servicedaniel S.
Customer did not leave a comment.Bernice J.
Customer did not leave a comment.CHARLES B.
Love the facility and the car trailers!GARY S.
Customer did not leave a comment.Gabrielle A.
The People That help me in Florida were excellent. I believe his name is Vincent in Stuart, VA was very helpful in getting my Pod delivered and William the regional manager was fantastic. Thank You all.Thomas F.
Customer did not leave a comment.sharon B.
Nothing it was perfect in every way Thank youSHARON M.
Customer did not leave a comment.Laura F.
With the exception of being locked inside the fence overnight with both of our dogs and our then 9-year-old daughter after we paid the upgrade fee to allow for 24 hour access, our experience during the term of our agreement went relatively smoothly. That was until March 1st of 2020 when we moved our belongings out of our storage unit and notified staff that we no longer required use of the facilities. At that time we were paid through the end of February of 2020. The on-site manager even let us borrow a screwdriver and a broom to sweep out the unit before we left. So there is no question that we notified staff we were ending our rental term with Uhaul at that time. Uhaul has consistently continued to charge me monthly rent and just this month completed the process of "selling" our belongings within the unit (it was empty) to apply toward our balance despite several emails informing them that the unit had been empty since 03/01/2020. According to their records I now owe them over $2000 for a years plus worth of monthly storage fees for a unit I did not use in that time frame. So, I would say my overall experience with renting a storage unit from Uhaul of Lady Lake went about as poorly as could be imagined. I fully expect I will need a lawyer to clear up the mess they have created.Mary P. | Overall Experience
Customer did not leave a comment.GEORGE T.
Customer did not leave a comment.BRUCE M.
They charged me a fee for damage that they took a picture of before I even picked up the truck. I called customer service and that location was supposed to call me back but they never did and they've charged my card 3 more timesMICHAEL F.
U-haul should add the inside pictures of previous customers because when I picked up this unit there was a rub rail falling down and not attached to the wall. There were no pictures of the inside of this 5' X 8' pull behind. This should be considered as part of the walk around. I told a time stamped video of the damage in case I was billed for it since there were no previous inside picture's to see or dispute. Easy check-in and easy check-out. SUPER friendly male employee during check-out. He had great customer service and I hope whom ever reads this recognized him of what a great job he did!!! Great employee's sometimes don't get recognized! Let him know that this review was done. Thank you!Robert J.
Customer did not leave a comment.Steven M.
Customer did not leave a comment.John R.
Sending notices and late charges i find outrageous, besides is expensive.jaiiro h. | Overall Experience
Customer did not leave a comment.LOYD C.
Customer did not leave a comment.THEODORE S.
Sky'd was very nice and helpful so was the code worker's we're superHector G.
Great condition and serviceSuzanna H.
Quick getting in and out.LISA F.
Customer did not leave a comment.michael B.
Customer did not leave a comment.GORDON H.
Customer did not leave a comment.SCOTT K.
MY STORAGE UNIT WAS FULL OF BUGS AND ALL OF MY THINGS WERE DAMAGED!Leon B. | Overall Experience
Customer did not leave a comment.WALLESKA S.
Customer did not leave a comment.Randy S.
Nothing, just would like to acknowledge Nikki. She absolutely amazing great customer care.ARTHUR K.
Customer did not leave a comment.JOHN B.
Customer did not leave a comment.Tim S.
The drop off process online was really long, I was alone in the cold at night trying to take all the pictures and type information in an empty parking lot. Just would have felt safer to just drop the keys off.ALEXANDRA R.
We had a great customer experience at the Lake Square Leesburg, Florida U-Haul. Nikki made sure that the trailer was installed correctly and tested the lights before we left. Upon return we were greeted promptly and checkout was a breeze.RAYMOND H.
Have used this location before, I always check here for my rentalsWill S.
Customer did not leave a comment.SALLY L.
If customers request rental blankets and never open the sealed bag they come in, the rental charges for them should not apply... Just a thought. Just a small observation. The staff and equipment were a big help though so that, to me makes up for being charged for the unopened blankets Thank you.ROBERT N.
Customer did not leave a comment.JAMES F.
Customer did not leave a comment.John S.
Other than being two hours late because somebody locked the keys into the vehicle when I got there to pick it up and I had to wait. The rental was exactly what I needed.Steven S.
Customer did not leave a comment.JAMES F.
Customer did not leave a comment.RYAN C. | Overall Experience
Customer did not leave a comment.craig R.
Customer did not leave a comment.Lloan Ronada M. | Overall Experience
You are doing fine! (More counter staff would help to reduce wait time).Keith W. | Overall Experience
We had to rent a larger unit and transition was easy. Definitely would recommend.THAREASSA G. | Overall Experience
Customer did not leave a comment.John H. | First Impressions
Customer did not leave a comment.JORGE T. | First Impressions
Being required to purchase a padlock there was a real issue for me. I had a padlock but was told I had to purchase one from them. I hope I don't ever have to use this facility againjanice m. | Overall Experience
Customer did not leave a comment.Frank C. | Overall Experience
I had mice problems and some of my things were damaged.BERNICE V. | Overall Experience
Jeremy was awesome he went above and beyond with helping me with another storage unit ! Exceptional customer serviceDebra N. | Online Move In
Customer did not leave a comment.Stephanie T. | Overall Experience
Customer did not leave a comment.Stephanie T. | First Impressions
Customer did not leave a comment.Jose M. | Overall Experience
Customer did not leave a comment.shannon f. | First Impressions
Customer did not leave a comment.MARIA D. | Overall Experience
The manager is rude and tried to charge me extra charges for no reasonJENNIFER P. | Overall Experience
Customer did not leave a comment.Cheryl K. | Overall Experience
Customer did not leave a comment.gary j. | Overall Experience
From bringing our personal items from the Chicago area here to Leesburg in two X-Boxes and then transferring them to two climate- controlled storage units while we found a home in the area, and finishing with the moving company having no problem loading everything up and bringing it to our new home, I could not be happier with U-Haul. Alexandrea here at the Leesburg facility was very friendly, helpful and professional in every aspect. For example, she used the forklift to move our two X-Boxes closer to the storage units door to save us time and steps with the unloading. I have given many recommendations already for using the U-Haul methods in moving. Thank you!Thomas G. | Overall Experience
Customer did not leave a comment.Paul S. | Overall Experience
Customer did not leave a comment.melissa b. | First Impressions
Customer did not leave a comment.Jose M. | First Impressions
Very helpful. Even recommended a great guy to help move larger items.William L. | Overall Experience
Great experienceArthur E. | First Impressions
The staff was extremely helpful to me during my move not only did I come at a bad time during a Corona upright but they were so friendly they help me with so many things and I most definitely will use them again and tell others I was extremely satisfied and happy with the service from U-Haul and I thank the people there so very much for helping meSandy R. | Overall Experience
Customer did not leave a comment.Thomas q. | Overall Experience
Customer did not leave a comment.Carmen O. | Overall Experience
Customer did not leave a comment.Erika W. | Overall Experience
Customer did not leave a comment.steven b. | Overall Experience
Skye and Alexandria are great. They took good care of my storage and I am grateful!Jeffery S. | Overall Experience
Great customer serviceRoberto L. | Overall Experience
The manager at this is incredible she works with you and she’s very well trained.Ja-Hiya H. | First Impressions
Broken outside door on E unit took too long to fix.Gary C. | Overall Experience
Karl was very friendly and he made me feel extremely comfortable. He went out of his way to assist me to the best of his knowledge and he did a great job.Barbara B. | Overall Experience
Everyone there were, polite, joyful, accommodating, they were the best U-Haul store that I've been too. excellent in every way. The only problem I saw was, the soft floor in the 10X10's.James O. | First Impressions
The associate was very helpfulMAry J. | First Impressions
Great Staff and Facility.New Directions H. | Overall Experience
i never have any problem there, great and cordial customer serviceHappy Manatee A. | Overall Experience
Friendly competent staff.Paul H. | Overall Experience
Thankyou. You went over and above trying to get me a different truckBONNIE V. | First Impressions
Had no issues. Served our purpose well!PRESLEY T. | Overall Experience
Excellent.! Returned moving truck and rented a storage space-excellent people!Paul S. | First Impressions
Your staff and associates were very professional and helpful in assisting me with any questions that I had with my unit. Thanks JprimusJeremiah p. | Overall Experience
Clean, well organized, easy to get to storage unit, easy return of truck and trailer. Brady Rome was very pleasant. I would definitely recommend this location for moving and storage.Linda K. | First Impressions
Everything was handled quickly.Dennis A D. | First Impressions
Have a sturdier automatic gateHaran K. | Overall Experience
Professional staff and friendlyGertrude M. | First Impressions
Nice people very helpfuldavid s. | Overall Experience
Very quick and friendly service with lots of available options.Susan J. | First Impressions
I have been a customer for several years and more than pleased with the way the facility has been run.KENNETH F. | Overall Experience
Quick servicedavid s. | First Impressions
The access gate to enter thru with a pass code was open 24-7 when I went there early one morning the gate was wide open and appeared to be not working, which means any one could enter the facilityTimothy G. | Overall Experience
Jeret and the other staff was very nice, but the storage unit sizes are misrepresenting and should not be charged the same price, because that’s misinforming and cheating with the prices.Barbara B. | First Impressions
Great service as usual.William B. | Overall Experience
NoneKATHRYN P. | Overall Experience
Everyone was very nice.Sonja T. | Overall Experience
Great people, very friendly.Sonja T. | First Impressions
Everyone was very professional and extremely helpful . The truck was an excellent choice to make our move easier. Everything thing went smoothly which is s good thing because moving is stressful!!CORRIE S. | First Impressions
workers were friendly and the process was quick. Just what I was looking for.Robert Z. | First Impressions
.florence m. | Overall Experience
We enjoyed doing business with U haul. Have recommended them to many people.Mary H. | Overall Experience
Staff was on point.brittany b. | Overall Experience
I used a climate control storage for a year w/ Uhaul for my business. It was always clean & easy to access. They provided carts to take my stuff in & out of the facility. I'd recommend Uhaul.Krystal r. | Overall Experience
My Container arrived on time and nothing got damaged along the way. When I emptied the container and called to have it removed, they came in a timely manner.Donald T. | Overall Experience
My storage unit was on the fence side so when we had to load our stuff we had to walk it all the Way down to the end of the unit . Our truck and trailer could not get in their area is too narrow .Linda D. | Overall Experience
Very happy no problemsChevis D. | First Impressions
They were very friendly and helpful. I would use them againHarrison E. | First Impressions
Very helpful and informative. Thank you for your service.Ernstine T. | First Impressions
We closed a bank account & attempted to update the new account on website. Website would not save new info and caused a few late charges. Had always had auto charge before. Otherwise good experienceNATHANAEL F. | Overall Experience
Will use U-Haul again when necessary.Jim M. | Overall Experience
Timely service and the facility is very clean.Jim M. | First Impressions
Very helpful and friendly servicerobert S. | First Impressions
.CHRIS C. | Overall Experience
Easy check in and check out. Thank you for reminder of up coming payment due. Everyone very friendly and polite.Linette C. | Overall Experience
Completley Satisfied.David E. | Overall Experience
Our Ubox was stored here and then delivered to our home. Alisa, the person responsible for the delivery provided exceptional communications and prompted delivery. Thank you.Vito L. | Overall Experience
Very professional. Ihave recommended others .John R. | Overall Experience
The customer service, store, and storage areas were extremely clean and organized.florence m. | Reservation
U-Haul made my move easy. EXCELLENT helpful and friendly service from beginning to end. Thank you.SANDRA R. | Overall Experience
Was never in the facility but everything else was great. Only marked all the questions because it wouldn't let me submit otherwise.kathleen w. | Overall Experience
A+Terry W. | Overall Experience
Brady and the staff were all very helpful starting from my reservation, storage, & towing needs as well as getting me checked in and out quickly. They made my move less stressful. Thank you!Sherry L. | Overall Experience
The staff was very courteous and helpful.Donna H. | Reservation
When we first signed up the lady was not only very nice but went out of her way to help us.....yesterday when I went into the office to check out....I was greeted but the man never stopped what he wasDavid B. | Overall Experience
Only problem is that pulling car trailer on 26 foot truck is very hard to find gas pumps to pull into. And it seemed under powered. A Diesel fill up at truck stop big rig pumps would be very easyGreg P. | Reservation
I was satisfied with my two UHaul locations, my UBox and my two movers. I had brought things from CT to FL. My only negative would be that I wish the UBox came in various sizes or that it was bigger.regina o. | Overall Experience
Everybody was real nice especially Eddie.jimmy a. | Overall Experience
Would recommend to anyoneSharon M. | Overall Experience
Happy with service. Friendly & knowledgeable staffCheryl M. | Overall Experience
I won't have been able to complete moving everything into storage if it was not for the help that I received from the staff. I want to Thank you all againArnold K. | Reservation
We had some ants that infested our belongings in the storage locker. Brady worked with us and was very fair with the outcome. Will continue to do business with that facilityTIMOTHY E. | Overall Experience
Do not leave any extra gas than what you started with, they do not give refunds!Jerry B. | Reservation
WonderfulBetty E. | Overall Experience
Thanks Brady & Edward they were greatmichael m. | Overall Experience
great place nice people Brady very helpfulmichael m. | Reservation
Location was convenient and personnel were friendly and helpfulLAVONNE D. | Overall Experience
U haul did what was promised. Dropped off box. Delivered early. Had box out and waiting to be in loadedPatricia H. | Overall Experience
Staff went above and beyond to make sure I was taken care of and satisfied.Angela M. | Reservation
Very helpful and courteous!!!!Sheila D. | Reservation
Very well stocked, clean and convenient facility. Staff was very friendly and helpful.GILBERT P. | Overall Experience
Excellent serviceMatthew B. | Overall Experience
Very friendly and professional staff. Clean unit and facility.Ebonie S. | Overall Experience
Allison and Kim from Ocala office We're exceptional handling the logistics and communication which was very helpful during my long distant move. The Uboxes provided enough space for for things.Michelle O. | Overall Experience
Wish I could leave good feedback, But we had dead RATS is the unit and had to discard many items do to rats living in boxes, etc. Personally, would not use there storage again. Francis.Francis M. | Overall Experience
First time using U-HAUL BOX and would recommend to anyone to do the same it was a good decision the price is right and so is the service.Yvonne E. | Overall Experience
Excellent service.Kyaw M. | Overall Experience
Amazed this place stays in business. Employee turn over was constant. IF someone was available they did not know how to help. Prices were constantly being raised but service was getting worse.John R. | Overall Experience
Excellent location, facility, and staff. I highly recommend it to all.anthony d. | Overall Experience
One negative: storage (outside 10x10) began to have worms eat through the plywood flooring. I know they were worms because I saw them retreat when I opened the door. Luckily, I was moving out anyway.Cynthia F. | Overall Experience
Facility was clean, they meet our needsTia S. | Overall Experience
Staff was very nice, helpful and friendly. They got me in and out quickly.Arthur M. | Overall Experience
Chris seemed to always be there and was helpful during my transition from the north.Christopher N. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!