Customer Reviews for U-Haul Moving & Storage of Lake Square

Rating:

5.0

The staff at this location are wonderful! Knowledgable and very nice and very helpful! I commend your manager at this location! She's great!

Rating:

5.0

Great service with a smile

Rating:

4.0

Some items were out of stock: hitch locks etc. When the clerk was helping me the clerk took other calls & assisted other customers. I felt like I was an unwanted or unappreciated customer.

Rating:

1.0

The facility was under construction and portable storage containers were stacked two high all over the place. The way the containers were placed made access/egress to my unit very difficult. The portable containers had to be moved in order to exit the facility. They were cramming 10 pounds of crap into a 5 pound bag. Management was no help. Find another storage facility, this one is a mess.

Rating:

3.0

The ignition switch was messed up and needed to be replaced. Had to jiggle key multiple times to get it to start.

Rating:

5.0

Your staff was friendly and greeted me, made me feel at ease. Marty the installer was great and took time to show me and answer my questions. I am very pleased with the installation and people who helped me. Thank you, Andy

Rating:

5.0

Very friendly and knowledgeable staff. Helpful with our needs. Great location!

Rating:

2.0

Waited outside for 10 min. No one came to help unload trailer. Then went inside with boxes to return and asked for help with returning trailer. Had difficulty returning boxes. That took another 10 min. I was then told someone would help me with unloading trailer. We waited another 20 min for help. I would not recommend this location. I asked for Apopka location and that one has never disappointed.

Rating:

2.0

The mileage wasn't correct it was against me and when I went in and said something, the girl said, you have to go on the app and take a picture of it I'm not good with computers or things like that and she said when she gets done with a customer that she just started with she could help me and I just don't think that was good when I brought it back they still charge me for the extra mileage that I did not use. I feel that they don't think that a customer deserves any kind of breaks and they take a vantage of the customer as much as I can. I don't feel comfortable at this particular you Uhaul. This is my third time there in a month and a half and each time I felt the same way something stupid and minor that could've been resolved easily. I don't think I'm gonna go back there anymore. I'll find a different place.

Rating:

5.0

Improve waiting area. Area needs new seating.

Rating:

1.0

Was told facility lock would be removed. Arrived during access time but found unit still had facility lock on the unit so could not access. Cost me a day of work to stay in town to take care of getting items in unit a day later. No follow through here... if they tell you something you have to do your own follow up to make sure it happens.

Rating:

5.0

Staff is excellent.

Rating:

3.0

For this location, be sure the customer is out of the gated yard before locking it. I had to get out of my vehicle and knock on the back door until someone came and opened the gate. For dropoffs in general, I knew of several much closer UHaul drop off spots, but for some reason this location, over a half hour away, was assigned to me. Let customers drop off to the closest lot.

Rating:

5.0

Marty and Myles went above and beyond to provide amazing customer service. These two stopped what they were doing to assist me with an issue, and helped relieve my nerves the entire time. They were incredibly helpful and absolutely deserve recognition.

Rating:

1.0

We had to drive to two locations to get a truck and neither had a truck available even after we had two different reservations. One made by us(a week in advance) and one made made by the first pick up(the morning of after confirming in the system the 2nd location had a truck)location. It took over 1.5 hours to finally get a truck yet no apology made by any of the employees for all of the screw ups on Uhauls part. Your reservation system is horrible and obviously flawed.

Rating:

5.0

Excellent customer service, but a bit short staffed. Folks at this location are doing a great job to keep up. Would clearly recommend.

Rating:

5.0

Everyone was very professional, knowledgeable and courteous. Keep on doing this.

Rating:

2.0

I received an estimate from U-Haul and decided to use them. Everything was great until it was time to have our UBox delivered. They told me it would be $200 more than what they had estimated. I had to pay the additional money or I wouldn't get my items. They didn't care, nor were they willing to investigate.

Rating:

4.0

Good experience

Rating:

5.0

Every person was professional courteous and helpful

Rating:

5.0

Everything was great! Employees were awesome

Rating:

4.0

The facility would be excellent if they didn’t have all those storage bends around. It made it difficult to get to your unit. The staff was friendly and I always use this uhaul to rent my trucks with no problems. Overall a great experience

Rating:

1.0

I’ll leave the actual review in google, worst/unforgettable experience I’ve ever had. Ripped off, to be continued

Rating:

5.0

This is my second hitch installed by Marty at this location and always quick and professional

Rating:

4.0

This location is awesome. Very helpful staff and well stocked

Rating:

4.0

We made a reservation online for a 6x9 WITHOUT ramp in Brooksville, Fl. I received a text, while driving, that the trailer was ready for pickup. However, it was a 6x9 WITH ramp at a completely different location!!! The ramp trailer has a 4'9" opening, I was moving equipment that need 5'4" of space, hence the reservation for a trailer with NO ramp. We live 2 1/2 hours from where we needed the trailer. I pulled over and called th 800 number for reservations. Was told the ramp was an upgrade because the other trailer was not available. Explained it was not an upgrade if it was useless. Was the reason we ordered a 6x12 no ramp for a location where it was needed. They offered the 6x12 we needed in our town. Informed them it was 2 1/2 hours to our destination and i was not willing to drive 2 1/2 hours to our destination, 2 1/2 hours back home to return the trailer and then 2 1/2 hours back to our destination to finish working. They finally found a trailer that was 'sort of ' along the way, however, still ended up driving an additional 100+ miles for the inconvenience. This is the second time U-haul has 'upgraded' our reservation. Please NOTE, it is not an upgrade if it is NOT the trailer we reserved at the location we need. The U-haul app should be updated so that it shows what equipment is available at what location so customers can make their own decision's. This is the second time U-haul has 'upgraded' our reservation to essentially a useless trailer.

Rating:

5.0

Great experience with professional employees

Rating:

4.0

Uhaul sent me to another location that would not take the trailer even though you knew I rented a truck and a trailer. Unacceptable

Rating:

3.0

Stop charging after hour service fees for self serve features

Rating:

5.0

Everything was fine

Rating:

5.0

Very easy to make the appointment and very helpful Appointment was right on time and finished the work in a little over 30 minutes Nice polite girls at the desk also

Rating:

5.0

Very polite and helpful

Rating:

5.0

Great Place and awesome service...

Rating:

5.0

Great ,location, and great employees

Rating:

5.0

Great job!

Rating:

5.0

The lady who waited on me was the manager and she was excellent! Very friendly and accommodating!

Rating:

4.0

I had a problem when I tried to get ahold of the number that they put on our paper and it kept sending me to corporate . Then they would try to connect me again and we'll go back to corporate I never could get through to the main office in Leesburg , I finally had to go in and talk to them in person which is time I didn't Have . When I went in with a reservation number and everything it still took me over an hour and a 1/2 to get Is my unit . But other than that they were really nice they were clean. If I ever need you guys again I will come back thanks

Rating:

5.0

Great customer service

Rating:

5.0

Everything thing went very well. No changes are needed as I see

Rating:

1.0

There is a female staff member, I believe her name is destiny. She is the most rude, unprofessional, unhelpful woman I've ever met. She made at least 6 customers upset in the time I observed her. There are dozens of Google reviews that mention her as well.

Rating:

5.0

Nothing that I can offer for improvement. Simply keep up the UNSTANDING customer service and pleasant staff.

Rating:

5.0

Everything was great

Rating:

5.0

When I picked up my unboxes there was another customer who became very troublesome with your employee, destiny. He was very obstinate with her. She handled him very well. Destiny was very courteous with me during my interaction. I worked in customer service for 13 years with people that thought they were privlaged. Destiny handled this customer very Professional. I give here cudos for her effort with this troublesome customer.

Rating:

4.0

Great customer service!

Rating:

5.0

The process of ordering online and picking up the trailer was seamless. The return was just as seamless. The customer service team was very knowledgeable and professional.

Rating:

4.0

I was helped by a lady named Dawn Sumner. She was very pleasant to work with, and went above and beyond to help me find the trailer that suited my needs.

Rating:

5.0

The young man who helped us was great!

Rating:

1.0

Your 4 x7 trailers only 39 inches wide. The manager was only willing to offer snide remarks when I came back and informed her my 42 inch cart would not fit and I drove 2 hours each way to discover this. I will never go to uhaul again and will recommend to my friends to stay clear.

Rating:

5.0

Nothing, it was great!

Rating:

1.0

Booked appointment well in advance for 10am. Was then told its not an appointment I need to drop off. Dropped off 10am was told ready by 2pm. Its now 2:34 am im still here car is in garage up on Jacks. Missing a golf tee time 3pm which will cost me unfortunately 😖

Rating:

5.0

The registration was a piece of cake. Direct everyone to the Toll-Free Number to [ay and schedule.

Rating:

4.0

Nothing, my visit and Install was pure perfection.

Rating:

5.0

Excellent service, fast and courteous. I was in and out in less than 90 minutes with my hitch installed.

Rating:

5.0

Great people

Rating:

5.0

I was greeted by an employee. The employee checked in the trailer, unhooked and parked it. I had to do nothing. Outstanding experience.

Rating:

5.0

Very knowledgeable, and great customer service

Rating:

5.0

Had a hitch installed and very pleased with the service.

Rating:

1.0

the peoplenside were rude . especially the older man with no hair . the details and fees were not explained before hand . gave him my money after being told id get a deposit back and never got it back so i was upset especially because no fees or anything were explained to me

Rating:

1.0

THE 2 EMPLOYEES WE DEALT WITH PERSONALLY AT THIS SPECIFIC LOCATION WERE BEYOND RUDE. ELLIS & ANOTHER YOUNG AFRICAN AMERICAN EMPLOYEE SHOULDN'T EVEN BE WORKING WITH PEOPLE OR A JOB THAT DEALS WITH CUSTOMERS. THEY BOTH TOTALLY LACK CUSTOMER SVC SKILLS. I WILL NEVER RENT NOR DROP OFF A UHAUL AT THIS SPECIFIC LOCATION AGAIN !! WE ALSO DROPPED OFF THE UHAUL EARLIER THEN EXPECTED, PERSONALLY GAVE ELLIS THE KEYS TO THE TRK, HE TOLD US THAT HE'D CLOSE OUT OUR RENTAL THE NEXT MORNING. WE NVR RECEIVED THE EMAIL STATING IF IT WAS COMPLETED OR NOT. I HAD TO CALL IN AGAIN, ASK IF IT WAS DONE & REQUEST A RECEIPT. WHAT A FREAKIN' NITEMARE ‼️‼️‼️

Rating:

5.0

Great customer service, had a fabulous experience

Rating:

3.0

I did get a unit. There was a miscommunication, the board says one price was being changed another. I wanted an outside pull up unit. It was an indoor unit so I cancelled my unit and my money still has not been released back into my account.

Rating:

5.0

I’ve had my stuff in storage for three years in Leesburg . I’ve had struggles like many threw Covid and life in general. And the manager Catherine Anderson has been courteous and so understanding with me the whole time . You are very lucky to have such an asset to U-Haul as Catherine and her staff. With sincere kindness and gratitude Thank You from the bottom of my Heart for taking care of my precious cargo and hiring Catherine .

Rating:

1.0

Poorly maintained rats and all kind of insects will get inside and will eat at your personal belongings. No they won’t be replaced, and they won’t be held liable. After your personal belongings are damaged under their circumstances, they still expect you to take them and dispose of them yourself.. and this is for 150 a month outside unit… very poorly ran.

Rating:

5.0

Excellent customer service

Rating:

5.0

Very nice service and staff. Would definitely use again. Did have a tiny problem that wasn't their fault and they were quick to resolve it. Appreciate the honesty and quick response time.

Rating:

5.0

Very professional!!

Rating:

5.0

It was clean and a perfect fit for my need.

Rating:

4.0

The manager at this facility keeps things running smoothly. She is ready to handle any situation that arises and did exactly that for us and the issues that arose for us….. she deserves a raise!!’

Rating:

5.0

The staff was very accommodating, with emergency post hurricane storage. The truck rental debacle is a different story and will deserve a separate review.

Rating:

5.0

I am a repeat customer and will continue to be. Hope the prices stay affordable!!

Rating:

3.0

There are so many U boxes stacked up everywhere people are running into the buildings , I had bugs in my storage unit I’m going to have to go through everything and remove cockroach fecal matter and possibly eggs. Why is storage not pro rated I should not have to pay for the rest of the month for an empty storage unit I’m no longer using if someone else moves into 137 or 113 before the end of the month that’s basically double dipping. I would like to have my bill prorated for the half of the month I’m not using my storage units.

Rating:

5.0

Great people to work with at the Leesburg facility.

Rating:

5.0

Office staff extremely helpful and very professional!

Rating:

3.0

Because this site is older, the exterior storage bin has ceiling problems and there is a rat catcher on the floor to poison pests. The staff, though, is great to work with and the bin prices are lower than almost all other storage companies within a 25 mile radius.

Rating:

5.0

Expensive, but you get what you pay for.

Rating:

5.0

A well-run facility with helpful and knowledgeable staff, especially the general manager

Rating:

1.0

When I got the unit the lady that helped was very nice when I left less then 2 weeks earlier the staff that helped me were rude never spoke to a manager like I was told I would and wouldn't give me any kinda money back. When I first got the unit and opened the door there were dead bugs all in it you'd think they would at least sweep it up before letting you rent it. I will not recommend this U-Haul to anyone as a matter of fact I've already told people not to go to you guys

Rating:

3.0

The manager at this facility needs to know what she is doing and not be sending people back and forth. Communication. She also if she paid attention to one customer at a time I could had saved money and time. Poor management!!!!

Rating:

2.0

I didn't care for the way the manager sent me to Ocala because they were closer to my house. I had a storage unit in Leesburg at her facility. I put extra miles on the U-Haul truck and then when I got to Ocala he sent me back to Leesburg. At this time the manager changed her attitude and helped me. I am at this point wasting money putting the trailer stuff in a storage building when I could had left it in the trailer and would had cost me less money. I am so upset over this whole ordeal.

Rating:

3.0

Unit was locked so you still had to visit the desk to get it unlocked. Additionally the climate controlled units were sitting at 100 degrees so that’s not climate controlled.

Rating:

3.0

Staff was clear, kind and a joy to work with. The advertising online advised we can move in outside of business hours which was incorrect. There was no option to obtain a key after business hours to move items into unit. That is my only reason for making this experience as Average. Thank you for your time.

Rating:

5.0

The folks were extremely helpful. Thank you.

Rating:

3.0

I went to put my belongings in the Unit Sunday & it still had 2 security locks on it I’d like to change my move in date for today

Rating:

5.0

Was a good experience

Rating:

5.0

Great location and staff.

Rating:

3.0

When I went to move into my storage unit there was a younger gentleman and an older gentleman That had just pulled up to the same building my storage unit is in. SpaceThey had bolt cutters with them and they were watching me as I was moving into my storage unit. The young man went into a storage unit ( I’m assuming it was his) and then proceeded to change into new clothing right there in the hall of all the storage units. The employee that was with me said nothing to them and it was a little bit uncomfortable. I’m not comfortable that somebody was allowed to go into the storage units with a bolt cutter knowing that they could’ve cut anybody’s lock and there’s no cameras inside of the building. Other than that incident everything went smoothly and the staff was pleasant to me.

Rating:

5.0

Very nice staff

Rating:

3.0

Just average. I had 2 units: one climate controlled, and the other was not. The staff was great, but the facility was crowded with U boxes. It was often hard to get at the keypads. I had a lot of insects in my non-climate controlled unit. I felt the need to fumigate everything when I brought my boxes home.

Rating:

4.0

At this particular location there are several styles of locks for sale but the girl at the counter said only one style lock can be used for locking the storage unit which by the way is the most expensive lock sold there, and said she would not allow you to use any other lock

Rating:

1.0

The unit was not pest controlled, clean, and I had water damage to my items. I would not recommend this facility to anyone even if it only cost $1/month.

Rating:

3.0

My only complaint is all the trailers and storage boxes that were all over the property. Made it aggravating to get in and out.

Rating:

5.0

Really helpful and polite staff who is a pleasure doing business if U-Haul at this location!

Rating:

5.0

Excellent customer service.

Rating:

4.0

Alex was a wonderful u haul clerk. Very helpful, courteous.and efficient and my check out was a breeze. You've got a great asset to your company. That young man will go places.

Rating:

4.0

Great storage, but be aware of people bringing trailers in behind a truck. it was kinda difficult to navigate through with all the pod units around. the one in the back aisle blocked us a little.

Rating:

5.0

Thank you! Uhaul made our move less stressful.

Rating:

5.0

Very friendly staff.

Rating:

2.0

I had a lot of difficulty ever trying to get a hold of a person on the phone. Had trouble paying my storage bill. Also my unit was broken into and ransacked. I didn’t receive any compensation or apology from the staff. Overall I was disappointed in the storage experience from U haul.

Rating:

1.0

I paid for my storage a day before put address in GPS to move my family from one city to another only to be led to the middle of nowhere. Cried for 30 mins because I was lost. Spoke to a rep that was nonchalant and put me on another 20 min hold in the middle of nowhere. Minding you I've been already driving for 7 hours. I was ready to get to storage and get to my home after only to find out the address listed was 1 hour and 6 mins away from my actually destination. Ran out of gas in the middle of nowhere. My husband had to leave me and my children to get gas because we couldn't tell anyone where we were. SO I NEVER MADE IT TO A UNIT I PAID FOR. Drove an extra 1hr on the uhaul truck that I know their going to make me pay for. Which is completely unfair. I was given 131 in miles and was only driving 88 miles. Now idk how many miles is on there because of their address was messed up. Complete ripe off. $278 for uhaul and $127 for a storage I can't find nor use.

Rating:

5.0

The manager and staff was very helpful, polite, and professional. I love this uhaul facility.

Rating:

5.0

Staff are always friendly and helpful but your computer system is painfully slow.

Rating:

5.0

I will be using uhaul again

Rating:

3.0

There was evidence that the 10 x 10 unit leaks. I didn't have the time to change units. The staff was friendly and courteous.