Customer Reviews for U-Haul Moving & Storage of Lake Square

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Lake Square

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Kenny H. on

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Thank you!

Bruce H. on

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The overall U-Haul experience was done very well from start to finish. I was especially impressed with the professionalism and courtesy of the men from the company "Two Honest Men", who unloaded the boxes at my home in Florida. Another person who did a very good job was the woman brought and took away my boxes in Illinois, unfortunately I do not know her name. Thank you, Bruce Hodges

Richard F. on

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Nothing. It’s great

Judy C. on

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Customer did not leave a comment.

Richard G. on

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Great people to work with

Edwin C. on

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Rex H. on

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Paul H. on

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Friendly competent staff.

Frank S. on

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I wish that Uhaul was able to ship directly to my location instead of me having to pay a local moving company

ANDREW K. on

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My reservation was completely garbled up! I got started on a bad foot because of a misunderstanding on either my part or Uhaul's part but the truck was not where it was supposed to be and the help I had lined up to help me load the truck didn't wait for me to travel to pick it up so it took longer than planned to load by myself. The smaller size of the truck was fine but I had not heard from the customer service department that the smaller size was for certain. I doubt that I will do this again, though!

Dennis S. on

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My experience could not have gone better. Ordered hitch/installations, and picked time and date on-line. Arrived at clean, efficient location and was immediately helped. Installation was completed earlier than quoted. Excellent friendly staff. Great job, guys.

Meghan S. on

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Eustis location was very helpful, was able to find me a new location quickly. Leesburg was also friendly and professional despite them not expecting me they were able to accommodate me.

Thomas E B. on

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We were extremely impressed with the service we received and are glad we chose U-Haul to install our trailer hitch.

Maurice C. on

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Walleska S. on

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Upper managements need to smile more.

John M. on

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GORDON S. on

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Good folks

JIM R. on

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David M. on

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Richard T. on

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John M. on

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Bonita T. on

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Very confusing when returning rental. After hours exceptionally confusing. Probably won't return there again.

ronald S. on

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Brenda C. on

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Dale A. on

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I can't think of anything that would improve the experience. From initial contact to return, this location was excellent.

Douglas H. on

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The U-haul technician came up quickly, verified that the tow-dolly lighting electrical was working correctly, unhooked the tow dolly, and said I was "good to go". All in less than 5 minutes.

linda S. on

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Becka reassured me that all wld go well this being my first time pulling a trailor and it did.

LARRY P. on

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This was not the closer location that was on my contract but is a corporate location to which I was directed by a text message received as I was arriving at my destination. It was busy with the two clerks renting trucks to other customers so I had to wait. Once my turn came up, the return was handled efficiently.

suasan S. on

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We are very pleased with our hitch installation. Marty was personable, helpful, competent and professional!

John B. on

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Lot was very full. Could improve parking.

Leah C. on

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Nice staff and efficient process.

Ted S. on

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The last two times I was there the office was empty. Had to go look for an employee to wait on me. Once waited on it was good.

Thomas T. on

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Customer did not leave a comment.

David Z. on

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Again, without any advance notification the place I was I formed to drop off the trailer, refused to allow me to drop off. Took an extra hour to drop off eleaewhere

Fred H. on

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Customer did not leave a comment.

Steven B. on

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The only negative I have for drop-off is the location I selected and was assigned to drop-off only 2 miles from my new house could not accept because I was earlier than planned and they were full. The only accepting location was 20 miles away. I guess that's the risk of moving to a popular location in Florida.

BONNIE V. on

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Thankyou. You went over and above trying to get me a different truck

PRESLEY T. on

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Had no issues. Served our purpose well!

Paul S. on

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Excellent.! Returned moving truck and rented a storage space-excellent people!

Jeremiah p. on

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Your staff and associates were very professional and helpful in assisting me with any questions that I had with my unit. Thanks Jprimus

Linda K. on

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Clean, well organized, easy to get to storage unit, easy return of truck and trailer. Brady Rome was very pleasant. I would definitely recommend this location for moving and storage.

Dennis A D. on

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Everything was handled quickly.

Haran K. on

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Have a sturdier automatic gate

Gertrude M. on

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Professional staff and friendly

david s. on

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Nice people very helpful

Susan J. on

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Very quick and friendly service with lots of available options.

KENNETH F. on

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I have been a customer for several years and more than pleased with the way the facility has been run.

david s. on

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Quick service

Timothy G. on

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The access gate to enter thru with a pass code was open 24-7 when I went there early one morning the gate was wide open and appeared to be not working, which means any one could enter the facility

Barbara B. on

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Jeret and the other staff was very nice, but the storage unit sizes are misrepresenting and should not be charged the same price, because that’s misinforming and cheating with the prices.

William B. on

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Great service as usual.

KATHRYN P. on

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Sonja T. on

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Everyone was very nice.

Sonja T. on

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Great people, very friendly.

CORRIE S. on

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Everyone was very professional and extremely helpful . The truck was an excellent choice to make our move easier. Everything thing went smoothly which is s good thing because moving is stressful!!

Robert Z. on

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workers were friendly and the process was quick. Just what I was looking for.

florence m. on

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Mary H. on

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We enjoyed doing business with U haul. Have recommended them to many people.

brittany b. on

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Staff was on point.

Krystal r. on

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I used a climate control storage for a year w/ Uhaul for my business. It was always clean & easy to access. They provided carts to take my stuff in & out of the facility. I'd recommend Uhaul.

Donald T. on

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My Container arrived on time and nothing got damaged along the way. When I emptied the container and called to have it removed, they came in a timely manner.

Linda D. on

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My storage unit was on the fence side so when we had to load our stuff we had to walk it all the Way down to the end of the unit . Our truck and trailer could not get in their area is too narrow .

Chevis D. on

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Very happy no problems

Harrison E. on

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They were very friendly and helpful. I would use them again

Ernstine T. on

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Very helpful and informative. Thank you for your service.

NATHANAEL F. on

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We closed a bank account & attempted to update the new account on website. Website would not save new info and caused a few late charges. Had always had auto charge before. Otherwise good experience

Jim M. on

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Will use U-Haul again when necessary.

Jim M. on

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Timely service and the facility is very clean.

robert S. on

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Very helpful and friendly service

CHRIS C. on

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Linette C. on

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Easy check in and check out. Thank you for reminder of up coming payment due. Everyone very friendly and polite.

David E. on

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Completley Satisfied.

Vito L. on

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Our Ubox was stored here and then delivered to our home. Alisa, the person responsible for the delivery provided exceptional communications and prompted delivery. Thank you.

John R. on

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Very professional. Ihave recommended others .

florence m. on

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The customer service, store, and storage areas were extremely clean and organized.

SANDRA R. on

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U-Haul made my move easy. EXCELLENT helpful and friendly service from beginning to end. Thank you.

kathleen w. on

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Was never in the facility but everything else was great. Only marked all the questions because it wouldn't let me submit otherwise.

Terry W. on

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A+

Sherry L. on

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Brady and the staff were all very helpful starting from my reservation, storage, & towing needs as well as getting me checked in and out quickly. They made my move less stressful. Thank you!

Donna H. on

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The staff was very courteous and helpful.

David B. on

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When we first signed up the lady was not only very nice but went out of her way to help us.....yesterday when I went into the office to check out....I was greeted but the man never stopped what he was

Greg P. on

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Only problem is that pulling car trailer on 26 foot truck is very hard to find gas pumps to pull into. And it seemed under powered. A Diesel fill up at truck stop big rig pumps would be very easy

regina o. on

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I was satisfied with my two UHaul locations, my UBox and my two movers. I had brought things from CT to FL. My only negative would be that I wish the UBox came in various sizes or that it was bigger.

jimmy a. on

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Everybody was real nice especially Eddie.

Sharon M. on

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Would recommend to anyone

Cheryl M. on

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Happy with service. Friendly & knowledgeable staff

Arnold K. on

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I won't have been able to complete moving everything into storage if it was not for the help that I received from the staff. I want to Thank you all again

TIMOTHY E. on

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We had some ants that infested our belongings in the storage locker. Brady worked with us and was very fair with the outcome. Will continue to do business with that facility

Jerry B. on

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Do not leave any extra gas than what you started with, they do not give refunds!

Betty E. on

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Wonderful

michael m. on

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Thanks Brady & Edward they were great

michael m. on

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great place nice people Brady very helpful

LAVONNE D. on

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Location was convenient and personnel were friendly and helpful

Patricia H. on

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U haul did what was promised. Dropped off box. Delivered early. Had box out and waiting to be in loaded

Angela M. on

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Staff went above and beyond to make sure I was taken care of and satisfied.

Sheila D. on

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Very helpful and courteous!!!!

GILBERT P. on

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Very well stocked, clean and convenient facility. Staff was very friendly and helpful.

Matthew B. on

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Excellent service

Ebonie S. on

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Very friendly and professional staff. Clean unit and facility.

Michelle O. on

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Allison and Kim from Ocala office We're exceptional handling the logistics and communication which was very helpful during my long distant move. The Uboxes provided enough space for for things.

Francis M. on

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Wish I could leave good feedback, But we had dead RATS is the unit and had to discard many items do to rats living in boxes, etc. Personally, would not use there storage again. Francis.

Yvonne E. on

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First time using U-HAUL BOX and would recommend to anyone to do the same it was a good decision the price is right and so is the service.

Kyaw M. on

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Excellent service.

John R. on

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Amazed this place stays in business. Employee turn over was constant. IF someone was available they did not know how to help. Prices were constantly being raised but service was getting worse.

anthony d. on

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Excellent location, facility, and staff. I highly recommend it to all.

Cynthia F. on

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One negative: storage (outside 10x10) began to have worms eat through the plywood flooring. I know they were worms because I saw them retreat when I opened the door. Luckily, I was moving out anyway.

Tia S. on

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Facility was clean, they meet our needs

Arthur M. on

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Staff was very nice, helpful and friendly. They got me in and out quickly.

Christopher N. on

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Chris seemed to always be there and was helpful during my transition from the north.