Customer did not leave a comment.
PAUL B.Customer Reviews for U-Haul Moving & Storage of Lake Square
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
give a few free miles on your rentals
CHRISTINE G.Felt bad for lady she was swamped and all by herself. Should have more workers to help customers. I waited a long time.
JOHN J.Super friendly & courteous
EUGENE A.Great crew at this location!
JOHN C.Bring employees from other stores to this one for them to see how an understaffed shop excells in customer service!
Eduardo G.Excellent customer service.
KEITH D.Trailer looked brand new. It was great!
Richard E.First time use abs we are very pleased and will be return customer. Thank you
Raymond M.Catherine was very helpful and efficient. She was patient with me and explained everything I needed to know being a newly renter. Her customer service is impeccable! 😁
Tytianna B. | First ImpressionsNice trucks and good service
RAYMOND P.Great Service and postive experience.
Francis R.Everyone was fantastic!!
JOHN D.Staff exceeded expectations
Ronald R.Very nice customer service
PATRICKJOHN R.When dropping off my rental had to wait 30 min to talk to a representative ther was only 2 people in front of me several people behind wer very irritated and frustrated ther was 2 people working one was not trained apparently and kept asking the other girl who was the best employee ther fast efficient how to do the computer entries ever 2 min. Train your employees before leaving them out on the floor to cause long lines and frustrates customers because they dont know what ther doin. Also I could have avoided this whole wast of my time if ther was just a dropoff for returns but as i was told by a employee ther is a 20 dollar charge for just dropping the keys off in a dropbox. As it is now much easier to rent a truck from home depot and lowes for moving furuwhich i was doin or just local truck needs. I have used uhaul alot for long haul movin but for a ine day local rental its not worth the hassle and paperwork
JASON B.1.) long line, long wait to pickup equipment. 2.) Trailer tire had a slow air leak. This is a safety issue. After sitting 3 day as I loaded trailer, The tire was almost flat. I had to put air in it a total of 3 times over a 7 day trip.
Frederick P.The staff was great. Got the truck quick and checked back in quick.
Catherine M.Superior service as always. Everyone is always professional and courteous and I highly recommend the services.
Suzy K.Understaffed. Need personnel to improve service.
Ramon V.Your service was GREAT. Thanks
JAMES A.faster chedk out
JAMES H.It was a good experience. Both staff members were excellent.
Richard W.The lady I dealt with was super super nice and friendly and I'd recommend this location to anyone.
Jim M.This location is an excellent, clean and very efficient. Staff is friendly, courteous and knowledgeable regarding every aspect.
DAVID M.Always a great experience at this location.
William B.While I would not recommend U-Haul in general, Catherine at this location is fantastic!! She came to our rescue when the reserved appliance dolly was not in the truck that we picked up at a different location.
KEITH H.N/A
Donald D.The truck was awful. I was moving from FL to AL and I couldn't go over 65 without the truck shaking so bad I thought it was going to fall apart. Couldn't climb hills at all. Terrible vehicle. I will not use Uhaul again. For $700, that was ridiculous.
Derrick A.Good customer service
daniel S.Love the facility and the car trailers!
GARY S.The People That help me in Florida were excellent. I believe his name is Vincent in Stuart, VA was very helpful in getting my Pod delivered and William the regional manager was fantastic. Thank You all.
Thomas F.Nothing it was perfect in every way Thank you
SHARON M.With the exception of being locked inside the fence overnight with both of our dogs and our then 9-year-old daughter after we paid the upgrade fee to allow for 24 hour access, our experience during the term of our agreement went relatively smoothly. That was until March 1st of 2020 when we moved our belongings out of our storage unit and notified staff that we no longer required use of the facilities. At that time we were paid through the end of February of 2020. The on-site manager even let us borrow a screwdriver and a broom to sweep out the unit before we left. So there is no question that we notified staff we were ending our rental term with Uhaul at that time. Uhaul has consistently continued to charge me monthly rent and just this month completed the process of "selling" our belongings within the unit (it was empty) to apply toward our balance despite several emails informing them that the unit had been empty since 03/01/2020. According to their records I now owe them over $2000 for a years plus worth of monthly storage fees for a unit I did not use in that time frame. So, I would say my overall experience with renting a storage unit from Uhaul of Lady Lake went about as poorly as could be imagined. I fully expect I will need a lawyer to clear up the mess they have created.
Mary P. | Overall ExperienceThey charged me a fee for damage that they took a picture of before I even picked up the truck. I called customer service and that location was supposed to call me back but they never did and they've charged my card 3 more times
MICHAEL F.U-haul should add the inside pictures of previous customers because when I picked up this unit there was a rub rail falling down and not attached to the wall. There were no pictures of the inside of this 5' X 8' pull behind. This should be considered as part of the walk around. I told a time stamped video of the damage in case I was billed for it since there were no previous inside picture's to see or dispute. Easy check-in and easy check-out. SUPER friendly male employee during check-out. He had great customer service and I hope whom ever reads this recognized him of what a great job he did!!! Great employee's sometimes don't get recognized! Let him know that this review was done. Thank you!
Robert J.Sending notices and late charges i find outrageous, besides is expensive.
jaiiro h. | Overall ExperienceSky'd was very nice and helpful so was the code worker's we're super
Hector G.Great condition and service
Suzanna H.Quick getting in and out.
LISA F.MY STORAGE UNIT WAS FULL OF BUGS AND ALL OF MY THINGS WERE DAMAGED!
Leon B. | Overall ExperienceNothing, just would like to acknowledge Nikki. She absolutely amazing great customer care.
ARTHUR K.The drop off process online was really long, I was alone in the cold at night trying to take all the pictures and type information in an empty parking lot. Just would have felt safer to just drop the keys off.
ALEXANDRA R.We had a great customer experience at the Lake Square Leesburg, Florida U-Haul. Nikki made sure that the trailer was installed correctly and tested the lights before we left. Upon return we were greeted promptly and checkout was a breeze.
RAYMOND H.Have used this location before, I always check here for my rentals
Will S.If customers request rental blankets and never open the sealed bag they come in, the rental charges for them should not apply... Just a thought. Just a small observation. The staff and equipment were a big help though so that, to me makes up for being charged for the unopened blankets Thank you.
ROBERT N.Other than being two hours late because somebody locked the keys into the vehicle when I got there to pick it up and I had to wait. The rental was exactly what I needed.
Steven S.You are doing fine! (More counter staff would help to reduce wait time).
Keith W. | Overall ExperienceWe had to rent a larger unit and transition was easy. Definitely would recommend.
THAREASSA G. | Overall ExperienceBeing required to purchase a padlock there was a real issue for me. I had a padlock but was told I had to purchase one from them. I hope I don't ever have to use this facility again
janice m. | Overall ExperienceI had mice problems and some of my things were damaged.
BERNICE V. | Overall ExperienceJeremy was awesome he went above and beyond with helping me with another storage unit ! Exceptional customer service
Debra N. | Online Move InThe manager is rude and tried to charge me extra charges for no reason
JENNIFER P. | Overall ExperienceFrom bringing our personal items from the Chicago area here to Leesburg in two X-Boxes and then transferring them to two climate- controlled storage units while we found a home in the area, and finishing with the moving company having no problem loading everything up and bringing it to our new home, I could not be happier with U-Haul. Alexandrea here at the Leesburg facility was very friendly, helpful and professional in every aspect. For example, she used the forklift to move our two X-Boxes closer to the storage units door to save us time and steps with the unloading. I have given many recommendations already for using the U-Haul methods in moving. Thank you!
Thomas G. | Overall ExperienceVery helpful. Even recommended a great guy to help move larger items.
William L. | Overall ExperienceGreat experience
Arthur E. | First ImpressionsThe staff was extremely helpful to me during my move not only did I come at a bad time during a Corona upright but they were so friendly they help me with so many things and I most definitely will use them again and tell others I was extremely satisfied and happy with the service from U-Haul and I thank the people there so very much for helping me
Sandy R. | Overall ExperienceSkye and Alexandria are great. They took good care of my storage and I am grateful!
Jeffery S. | Overall ExperienceGreat customer service
Roberto L. | Overall ExperienceThe manager at this is incredible she works with you and she’s very well trained.
Ja-Hiya H. | First ImpressionsBroken outside door on E unit took too long to fix.
Gary C. | Overall ExperienceKarl was very friendly and he made me feel extremely comfortable. He went out of his way to assist me to the best of his knowledge and he did a great job.
Barbara B. | Overall ExperienceEveryone there were, polite, joyful, accommodating, they were the best U-Haul store that I've been too. excellent in every way. The only problem I saw was, the soft floor in the 10X10's.
James O. | First ImpressionsThe associate was very helpful
MAry J. | First ImpressionsGreat Staff and Facility.
New Directions H. | Overall Experiencei never have any problem there, great and cordial customer service
Happy Manatee A. | Overall ExperienceFriendly competent staff.
Paul H. | Overall ExperienceThankyou. You went over and above trying to get me a different truck
BONNIE V. | First ImpressionsHad no issues. Served our purpose well!
PRESLEY T. | Overall ExperienceExcellent.! Returned moving truck and rented a storage space-excellent people!
Paul S. | First ImpressionsYour staff and associates were very professional and helpful in assisting me with any questions that I had with my unit. Thanks Jprimus
Jeremiah p. | Overall ExperienceClean, well organized, easy to get to storage unit, easy return of truck and trailer. Brady Rome was very pleasant. I would definitely recommend this location for moving and storage.
Linda K. | First ImpressionsEverything was handled quickly.
Dennis A D. | First ImpressionsHave a sturdier automatic gate
Haran K. | Overall ExperienceProfessional staff and friendly
Gertrude M. | First ImpressionsNice people very helpful
david s. | Overall ExperienceVery quick and friendly service with lots of available options.
Susan J. | First ImpressionsI have been a customer for several years and more than pleased with the way the facility has been run.
KENNETH F. | Overall ExperienceQuick service
david s. | First ImpressionsThe access gate to enter thru with a pass code was open 24-7 when I went there early one morning the gate was wide open and appeared to be not working, which means any one could enter the facility
Timothy G. | Overall ExperienceJeret and the other staff was very nice, but the storage unit sizes are misrepresenting and should not be charged the same price, because that’s misinforming and cheating with the prices.
Barbara B. | First ImpressionsGreat service as usual.
William B. | Overall ExperienceNone
KATHRYN P. | Overall ExperienceEveryone was very nice.
Sonja T. | Overall ExperienceGreat people, very friendly.
Sonja T. | First ImpressionsEveryone was very professional and extremely helpful . The truck was an excellent choice to make our move easier. Everything thing went smoothly which is s good thing because moving is stressful!!
CORRIE S. | First Impressionsworkers were friendly and the process was quick. Just what I was looking for.
Robert Z. | First Impressions.
florence m. | Overall ExperienceWe enjoyed doing business with U haul. Have recommended them to many people.
Mary H. | Overall ExperienceStaff was on point.
brittany b. | Overall ExperienceI used a climate control storage for a year w/ Uhaul for my business. It was always clean & easy to access. They provided carts to take my stuff in & out of the facility. I'd recommend Uhaul.
Krystal r. | Overall ExperienceMy Container arrived on time and nothing got damaged along the way. When I emptied the container and called to have it removed, they came in a timely manner.
Donald T. | Overall ExperienceMy storage unit was on the fence side so when we had to load our stuff we had to walk it all the Way down to the end of the unit . Our truck and trailer could not get in their area is too narrow .
Linda D. | Overall ExperienceVery happy no problems
Chevis D. | First ImpressionsThey were very friendly and helpful. I would use them again
Harrison E. | First ImpressionsVery helpful and informative. Thank you for your service.
Ernstine T. | First ImpressionsWe closed a bank account & attempted to update the new account on website. Website would not save new info and caused a few late charges. Had always had auto charge before. Otherwise good experience
NATHANAEL F. | Overall ExperienceWill use U-Haul again when necessary.
Jim M. | Overall ExperienceTimely service and the facility is very clean.
Jim M. | First ImpressionsVery helpful and friendly service
robert S. | First Impressions.
CHRIS C. | Overall ExperienceEasy check in and check out. Thank you for reminder of up coming payment due. Everyone very friendly and polite.
Linette C. | Overall ExperienceCompletley Satisfied.
David E. | Overall ExperienceOur Ubox was stored here and then delivered to our home. Alisa, the person responsible for the delivery provided exceptional communications and prompted delivery. Thank you.
Vito L. | Overall ExperienceVery professional. Ihave recommended others .
John R. | Overall ExperienceThe customer service, store, and storage areas were extremely clean and organized.
florence m. | ReservationU-Haul made my move easy. EXCELLENT helpful and friendly service from beginning to end. Thank you.
SANDRA R. | Overall ExperienceWas never in the facility but everything else was great. Only marked all the questions because it wouldn't let me submit otherwise.
kathleen w. | Overall ExperienceA+
Terry W. | Overall ExperienceBrady and the staff were all very helpful starting from my reservation, storage, & towing needs as well as getting me checked in and out quickly. They made my move less stressful. Thank you!
Sherry L. | Overall ExperienceThe staff was very courteous and helpful.
Donna H. | ReservationWhen we first signed up the lady was not only very nice but went out of her way to help us.....yesterday when I went into the office to check out....I was greeted but the man never stopped what he was
David B. | Overall ExperienceOnly problem is that pulling car trailer on 26 foot truck is very hard to find gas pumps to pull into. And it seemed under powered. A Diesel fill up at truck stop big rig pumps would be very easy
Greg P. | ReservationI was satisfied with my two UHaul locations, my UBox and my two movers. I had brought things from CT to FL. My only negative would be that I wish the UBox came in various sizes or that it was bigger.
regina o. | Overall ExperienceEverybody was real nice especially Eddie.
jimmy a. | Overall ExperienceWould recommend to anyone
Sharon M. | Overall ExperienceHappy with service. Friendly & knowledgeable staff
Cheryl M. | Overall ExperienceI won't have been able to complete moving everything into storage if it was not for the help that I received from the staff. I want to Thank you all again
Arnold K. | ReservationWe had some ants that infested our belongings in the storage locker. Brady worked with us and was very fair with the outcome. Will continue to do business with that facility
TIMOTHY E. | Overall ExperienceDo not leave any extra gas than what you started with, they do not give refunds!
Jerry B. | ReservationWonderful
Betty E. | Overall ExperienceThanks Brady & Edward they were great
michael m. | Overall Experiencegreat place nice people Brady very helpful
michael m. | ReservationLocation was convenient and personnel were friendly and helpful
LAVONNE D. | Overall ExperienceU haul did what was promised. Dropped off box. Delivered early. Had box out and waiting to be in loaded
Patricia H. | Overall ExperienceStaff went above and beyond to make sure I was taken care of and satisfied.
Angela M. | ReservationVery helpful and courteous!!!!
Sheila D. | ReservationVery well stocked, clean and convenient facility. Staff was very friendly and helpful.
GILBERT P. | Overall ExperienceExcellent service
Matthew B. | Overall ExperienceVery friendly and professional staff. Clean unit and facility.
Ebonie S. | Overall ExperienceAllison and Kim from Ocala office We're exceptional handling the logistics and communication which was very helpful during my long distant move. The Uboxes provided enough space for for things.
Michelle O. | Overall ExperienceWish I could leave good feedback, But we had dead RATS is the unit and had to discard many items do to rats living in boxes, etc. Personally, would not use there storage again. Francis.
Francis M. | Overall ExperienceFirst time using U-HAUL BOX and would recommend to anyone to do the same it was a good decision the price is right and so is the service.
Yvonne E. | Overall ExperienceExcellent service.
Kyaw M. | Overall ExperienceAmazed this place stays in business. Employee turn over was constant. IF someone was available they did not know how to help. Prices were constantly being raised but service was getting worse.
John R. | Overall ExperienceExcellent location, facility, and staff. I highly recommend it to all.
anthony d. | Overall ExperienceOne negative: storage (outside 10x10) began to have worms eat through the plywood flooring. I know they were worms because I saw them retreat when I opened the door. Luckily, I was moving out anyway.
Cynthia F. | Overall ExperienceFacility was clean, they meet our needs
Tia S. | Overall ExperienceStaff was very nice, helpful and friendly. They got me in and out quickly.
Arthur M. | Overall ExperienceChris seemed to always be there and was helpful during my transition from the north.
Christopher N. | Overall Experience