Customer Reviews for U-Haul Moving & Storage of Lake Square

5,277 reviews

10128 US Hwy 441   Leesburg, FL 34788
(North of the Lake Square Mall)

(352) 728-4058

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(352) 728-4058

10128 US Hwy 441
Leesburg, FL 34788
(North of the Lake Square Mall)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

james P. 
Rating:
4.0

Customer did not leave a comment.

Anne R. 
Rating:
5.0

The truck had a horrific vibration at 61-63mph as well as one higher. It was incredibly painful to drive it 1100miles. Had a headache for days after getting done

JEFFREY R. 
Rating:
5.0

Customer did not leave a comment.

WILLARD S. 
Rating:
5.0

Customer did not leave a comment.

DESHAWN J. 
Rating:
5.0

Customer did not leave a comment.

KESNY S. 
Rating:
3.0

Customer did not leave a comment.

Denise B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIEANN G. 
Rating:
5.0

To did not exist on The first place we were sent to did not exist on GPS. We stopped at a place where uhauls were rented but after an hour holding we were told they would not accept returns. Finally we found a place we were told to go to. Took us 2 hours to pick up the truck and 4 hours to return!! HIRE MORE PEOPLE SO CUSTOMERS DON'T HAVE TO BE ON HOLD AN HOUR OR MORE TO SPEAK TO SOMEONE!! AND FIX THE APP!

Barbara P. 
Rating:
5.0

Customer did not leave a comment.

RONALD H. 
Rating:
5.0

Customer did not leave a comment.

Jimmetta R. 
Rating:
4.0

Customer did not leave a comment.

Patricia R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jo G. 
Rating:
5.0

I will be using uhaul again

Shelby H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Teresa H.  |  Overall Experience 
Rating:
3.0

could have wrapped the furniture a little better as a few items rubbed each other and left some pretty good marks

cary B. 
Rating:
5.0

Excellent service

ROBERT S. 
Rating:
3.0

There was evidence that the 10 x 10 unit leaks. I didn't have the time to change units. The staff was friendly and courteous.

Mike M.  |  First Impressions 
Rating:
3.0

There was evidence that the 10 x10 storage unit leaks. I didn't have time to change units. Thank goodness I brought a tarp with me.

ALBERT A. 
Rating:
3.0

This Location was not very helpful or friendly ..

Elaine G. 
Rating:
5.0

Customer did not leave a comment.

TRACEY K. 
Rating:
5.0

Customer did not leave a comment.

BRIAN G. 
Rating:
4.0

Boxes were delayed one day from promise due to an equipment problem. Phone reponse is time consuming with U-Haul, but eventually you get a hold of someone, and when you do they are helpful. Our local delivery and pick-up person was skilled and friendly. The U-Box concept is very good overall.

Brian D. 
Rating:
4.0

Customer did not leave a comment.

Michael I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICTORIA F. 
Rating:
5.0

Just keep doing what you are doing I have nothing bad to say great 👍 job very nice people excellent service Thank you All G w Grogan

Gary G. 
Rating:
5.0

Customer did not leave a comment.

TYLER P. 
Rating:
1.0

Check your equipment, 1st car hauler after connected to my truck found a chunk out of the sidewall of one of the tires. Had to go to another location to pick up 2nd car hauler. Left there and go to daughters vehical got it loaded and both rear tires were flat. Had to find an air station at a store to put air in but it only worked half-assed but did get some air in. Found a second store and was able to get some more air in. At that point I said the hell with it and drove home with the vehicle. I know what your going to say (YOU SHOULD HAVE CALLED THE 1-800 NUMBER). To that I say and how long would I have been sitting on the side of the road waiting for someone to come and put air in tires? We didn't rent this to go on vacation we needed it to get our daughter off the side of the road broke down and we expected it to be in good condition. It's obvious that neither of these had been checked prior to being put back into the pool for rental. I'm just glad that nothing bad happened.

DOUGLAS H. 
Rating:
5.0

Customer did not leave a comment.

LESLIE I. 
Rating:
5.0

Excellent customer service.. a+++ staff. Love this place for moving needs. Excellent assistance, will return here for all my moving needs. Excellent job well done 👏

Heather G. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP D. 
Rating:
5.0

U-haul took their time in explaining my hitch and spoke to me like I was important which I will recommend this company to friends and family. Thank you u-haul

barbara B. 
Rating:
3.0

We shouldn't have to use the insurance we paid for when someone else turned the equipment in with problems.

Franklin M. 
Rating:
5.0

Mgr was great

STEPHEN H. 
Rating:
4.0

Customer did not leave a comment.

Thomas F.  |  Overall Experience 
Rating:
5.0

Very well lit at night. We felt safe returning our equipment after hours.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

PAUL F. 
Rating:
5.0

Customer did not leave a comment.

MARIE K. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
5.0

Turn in of the vehicle was very smooth and efficient. The store locations was very clean and appeared to well stocked with moving materials.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
3.0

Customer did not leave a comment.

KIMBERLY P. 
Rating:
5.0

Catherine Anderson is the best!! Worked with her on the phone with an issue. She was very professional, personal and resolved our problem. Uhaul is lucky to have her.

emily W. 
Rating:
5.0

Make Q for a line.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

James K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TYLER P. 
Rating:
3.0

The customer service representatives at this location seem very inattentive to customers. When you walk up to counter they are talking one another and it's clear the topic is unrelated to Uhaul but they ignore for a minute or so before acknowledging you. This happened several times. The hitch installer on the other hand was very customer oriented and did an excellent job on my vehicle.

Gregg B. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
3.0

Customer did not leave a comment.

RICHARD V. 
Rating:
5.0

No problem at all dropping off. The staff was great.

JOHN M. 
Rating:
4.0

Customer did not leave a comment.

MOLLY J. 
Rating:
5.0

Customer did not leave a comment.

DANIEL J. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
4.0

Location very crowded. No clear signs to direct entry to return equipment.

Lynn K. 
Rating:
5.0

Immediate attention and we were on our way. Very nice

Mark F. 
Rating:
3.0

Have the rental at the actual place I booked it

Christina S. 
Rating:
5.0

Customer did not leave a comment.

EDWARD R. 
Rating:
5.0

Customer did not leave a comment.

RALPH T. 
Rating:
5.0

Customer did not leave a comment.

patricia T. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER P. 
Rating:
1.0

The line was super long with only 1 person working the desk and each person took forever. I asked if the truck could tow when I called to schedule, but as never told to bring my own ball, so I had to rent one. Then, I drove 9 miles to get my tow dolly, but I could not plug in the lights because it was too short to reach the truck plug in, so I had to return the truck. I paid 50 bucks and could not tow my dolly home from the mechanic. I am pissed.

ALISON G. 
Rating:
4.0

Quicker turnaround time for a repair

DAVID H. 
Rating:
5.0

The staff was great, I was in and out in no time and they are very friendly and helpful .

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

Ricky A. 
Rating:
5.0

Very friendly staff.

MIKE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Great experience

TERRY L. 
Rating:
5.0

Customer did not leave a comment.

CAROL G. 
Rating:
5.0

Customer did not leave a comment.

George G. 
Rating:
5.0

Customer did not leave a comment.

ERIKA M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH W. 
Rating:
5.0

Great experience at the Leesburg location. What I don't understand is why they or corporate had me drop off the truck 18 MILES away from my one way unload destination when there were DOZENS of location as close as 3 blocks from my unload destination. It's a college town!! Is this so you can over charge customers with more milage to charge, more gas to pay.. which I made sure to refill!. This is unprofessional and ridiculous! But since you have my credit card on file why not over charge your costumers. I have no idea what the extra charges are on my credit card because I can't get through on the phone!!! I'll be waiting for a customer service call. 362-267-3737

SHEILA S. 
Rating:
5.0

Please contact me about my credit. 203-592-8701.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
3.0

The outside of the truck was dirty especially the windshield. The radio didn't work and the turn signal switch released by itself. The gas mileage was horrible $40.00 of gas to go 65 miles.

RICHARD V. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
5.0

Sky was so informative and knowledgeable. First time user for me and she really put me at easy. Pick up morning on time and ready no delay for me to get on the road

JOYCE H. 
Rating:
5.0

The U-Haul location on Hwy 441 where we picked our equipment up from was great. However, we had originally scheduled pick up at the location on Hwy 27 (conveniently 2 miles from our house). When we arrived there the morning of pick up we were told they didn't have the equipment we were had reserved. Unfortunately we did not get a phone call the evening before to let us know that we needed to go to another location (which we were told we would). We had scheduled two workers to load the truck. Because we had to travel 20 minutes farther than planned to pick up equipment and wait in line we did not get back to our house on time (lost 15 minutes of packing time that we had to pay for). Very disappointed in the Hwy 27 U-Haul location. The girl behind the desk tried to blame whoever worked the night before for not calling us. According to the picture on that locations webpage, SHE is the manager. I believe that makes her responsible for what does or doesn't happen at that location

Phillip E. 
Rating:
4.0

Customer did not leave a comment.

Mariano P. 
Rating:
3.0

Gated area where trailer was connected was very difficult to turn around in. Clerk just left me back there to get out on my own. He had other customers waiting but it was not a good way to learn to handle the trailer. Shop needs more staff and more compassion for customers

SHERRIE B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD ELMER J. 
Rating:
3.0

Customer did not leave a comment.

GEORGE ALLEN P. 
Rating:
4.0

It is EXTREMELY difficult to get help or answers over the phone at either of the locations we dealt with or at the 800 number. Also the website was not easy to get use. The staff is good when you can actually talk to a person.

james M. 
Rating:
5.0

Kathryn was extremely nice and helped me with every aspect of my rental. Her customer service was a 10+.

RONALD L. 
Rating:
5.0

Customer did not leave a comment.

GERALD A. 
Rating:
5.0

Customer did not leave a comment.

Kimberleigh S. 
Rating:
4.0

Customer did not leave a comment.

MARIA F. 
Rating:
2.0

I’m still unpacking and I’m finding things broken I trying to get it all together before I file a file any damages

Barbara K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CAROLYN D. 
Rating:
5.0

Customer did not leave a comment.

DONNA D.  |  First Impressions 
Rating:
5.0

Exceptional employees at this facility. Congratulations on a job very well done.

Louis C. 
Rating:
5.0

Customer did not leave a comment.

Will K.  |  Overall Experience 
Rating:
5.0

Your team came to the rescue when I realized one storage unit wasn't enough! We were able to get a second (bigger-outside) unit and it was a perfect solution. Kudos to your team!! Thank you! C Ketcherside

Jackie K.  |  First Impressions 
Rating:
1.0

Staff very unpleasant & seem very racist

TY TYANNA N. 
Rating:
5.0

We moved from Michigan to Florida. When we arrived, we needed a second unit because I didn't realize the climate control unit we reserved was too small. Major mistake on MY part. Your team came to our rescue with a second (outside) unit, which was perfect. We thank you so much for the great service. C. Ketcherside

Charles K. 
Rating:
5.0

Very efficient process. Great folks.

Steve B. 
Rating:
5.0

When our boxes arrived in VT they got there a week earlier than planned. Problem was, the place of business was closed for two weeks for vacation, so we did not get our things until a week later

patrica W. 
Rating:
3.0

Customer did not leave a comment.

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

Walter G. 
Rating:
5.0

I had given up on UHaul but the GM Catherine restored my faith in the company. She had the impossible task of finding a hitch that I could not order from anyone as it was completely out of stock! She called me every week to let me know she had not forgotten me! I could never express my elation when she called me one evening to tell me she had received my hitch. ( I need it for a w/c lift). I am forever in debt to her, May God bless you Catherine always!!

kenneth E. 
Rating:
5.0

Customer service was the best , your staff is well informed and is excellent with customer service.

david B. 
Rating:
5.0

Very friendly and efficient service

Richard S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES P. 
Rating:
5.0

Kathleen was wonderful. nice manager and helpful

Deborah J. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
3.0

The computer/server system was EXTREMELY slow. What should've taken me 10 mins took almost an hour and several attempts.

ARTHUR M. 
Rating:
5.0

The only thing i did like there was no spare tire

Mark S. 
Rating:
5.0

Customer did not leave a comment.

MARK G. 
Rating:
5.0

Customer did not leave a comment.

ATTOINE W. 
Rating:
4.0

Customer did not leave a comment.

SHARON C. 
Rating:
5.0

All the emplees are great, but that store has a latin employe, i thinks his name is nestor, hes super great... 5 stars to him, from a puertorrican girl jiji

Roberto C.  |  Overall Experience 
Rating:
5.0

Lady at the counter was competent, and respectful.

DONN S. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
4.0

Customer did not leave a comment.

RONALD T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eugene W.  |  Online Move In 
Rating:
5.0

Staff was always friendly and helpful.

Phyllis C.  |  Overall Experience 
Rating:
3.0

During the heat of the day (90+ degrees) the temperature of climate controlled building E is 89 degrees in the back of the building (where the air conditioner is located) and 90 degrees in the front of the building. It was 82 degrees at night.

KARL P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACK M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shari L.  |  Overall Experience 
Rating:
4.0

I had tried calling there a few different times over the 10 1/2 months that I used the unit. The only frustration I had was not being able to get through to the store even though I called the number to that store. After several attempts & having to call other stores & finally being able to be taken care of through the system but not through that store was my need taken care of. I live a couple hours away so when I need to reach them it’s frustrating not to be able to get through on the phone. In the end it took another trip in there after getting my stuff out to close the unit w/ in the 10 day prior requirement, because I wasn’t able to get through on the phone. The staff was nice & helpful & the unit was clean, dry & well lit & I used a Climate control unit which seemed to have no problems with that. Over all I was happy.

ADRIANNE H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sandy c.  |  Overall Experience 
Rating:
2.0

Where do I begin... Let me 1st say there are some great staff members here That do try to go out of their way to help you. But then you run into the ones that just really want to ruin your day. Like going in in finding out the handle has been broken off the door going into your storage unit and being told we have to wait until the manager comes back off a vacation to have it fixed. In 2 weeks later it's still not fixed. Or walking into the climate control building and it's smelling of cat pee P. And being told it's not my fault I didn't put the cat in there! But my all time favourite thing of all was when the guy in the next unit that it was great to poor stuff over the wall into our unit. We pay good money to have our belongings kept safe & available not to be abused.

JERI R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACK M.  |  First Impressions 
Rating:
1.0

You charge way too much will never use you in future you took whole month rent when cleared out before the month was over.

RONAK P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sandy c.  |  First Impressions 
Rating:
5.0

Catherine was very helpful and efficient. She was patient with me and explained everything I needed to know being a newly renter. Her customer service is impeccable! 😁

Tytianna B.  |  First Impressions 
Rating:
1.0

With the exception of being locked inside the fence overnight with both of our dogs and our then 9-year-old daughter after we paid the upgrade fee to allow for 24 hour access, our experience during the term of our agreement went relatively smoothly. That was until March 1st of 2020 when we moved our belongings out of our storage unit and notified staff that we no longer required use of the facilities. At that time we were paid through the end of February of 2020. The on-site manager even let us borrow a screwdriver and a broom to sweep out the unit before we left. So there is no question that we notified staff we were ending our rental term with Uhaul at that time. Uhaul has consistently continued to charge me monthly rent and just this month completed the process of "selling" our belongings within the unit (it was empty) to apply toward our balance despite several emails informing them that the unit had been empty since 03/01/2020. According to their records I now owe them over $2000 for a years plus worth of monthly storage fees for a unit I did not use in that time frame. So, I would say my overall experience with renting a storage unit from Uhaul of Lady Lake went about as poorly as could be imagined. I fully expect I will need a lawyer to clear up the mess they have created.

Mary P.  |  Overall Experience 
Rating:
1.0

Sending notices and late charges i find outrageous, besides is expensive.

jaiiro h.  |  Overall Experience 
Rating:
1.0

MY STORAGE UNIT WAS FULL OF BUGS AND ALL OF MY THINGS WERE DAMAGED!

Leon B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RYAN C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lloan Ronada M.  |  Overall Experience 
Rating:
5.0

You are doing fine! (More counter staff would help to reduce wait time).

Keith W.  |  Overall Experience 
Rating:
4.0

We had to rent a larger unit and transition was easy. Definitely would recommend.

THAREASSA G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JORGE T.  |  First Impressions 
Rating:
3.0

Being required to purchase a padlock there was a real issue for me. I had a padlock but was told I had to purchase one from them. I hope I don't ever have to use this facility again

janice m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank C.  |  Overall Experience 
Rating:
3.0

I had mice problems and some of my things were damaged.

BERNICE V.  |  Overall Experience 
Rating:
5.0

Jeremy was awesome he went above and beyond with helping me with another storage unit ! Exceptional customer service

Debra N.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

melissa b.  |  First Impressions 
Rating:
5.0

Great experience

Arthur E.  |  First Impressions 
Rating:
5.0

Everyone there were, polite, joyful, accommodating, they were the best U-Haul store that I've been too. excellent in every way. The only problem I saw was, the soft floor in the 10X10's.

James O.  |  First Impressions 
Rating:
5.0

Everything was handled quickly.

Dennis A D.  |  First Impressions 
Rating:
5.0

Very quick and friendly service with lots of available options.

Susan J.  |  First Impressions 
Rating:
5.0

Everyone was very professional and extremely helpful . The truck was an excellent choice to make our move easier. Everything thing went smoothly which is s good thing because moving is stressful!!

CORRIE S.  |  First Impressions 
Rating:
5.0

Very helpful and informative. Thank you for your service.

Ernstine T.  |  First Impressions 
Rating:
4.0

I won't have been able to complete moving everything into storage if it was not for the help that I received from the staff. I want to Thank you all again

Arnold K.  |  Reservation 
Rating:
5.0

Very helpful and courteous!!!!

Sheila D.  |  Reservation 
No reviews have been submitted for this location.

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