Great sales repsdennis s. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Lake St Louis
Lake Saint Louis, MO 63368
(Across the street from Firestone)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 11/25/2021: 7:00 am - 3:00 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Corey S. | First Impressions
Both pickup/drop off were fast and easy.tim E.
Customer did not leave a comment.ROBERT A.
Customer did not leave a comment.adrenne W.
Very clean, friendly and helpful staff, excellent experience.Thomas C.
Customer did not leave a comment.joseph O.
We rented a dolly and blankets and were surprised to find another set already in the truck. We wouldn't have rented them if we knew they came with the truck.BENJAMIN B.
Customer did not leave a comment.ray M.
Customer did not leave a comment.Behzad R.
Customer did not leave a comment.Behzad R.
Customer did not leave a comment.cimone H. | Overall Experience
Customer did not leave a comment.Robert W.
Customer did not leave a comment.diane c. | Overall Experience
Customer did not leave a comment.Robyn D. | Overall Experience
Customer did not leave a comment.JESSICA M. | Overall Experience
Customer did not leave a comment.RONALD B.
Customer did not leave a comment.MICHAEL A.
Customer did not leave a comment.KENNETH M.
Customer did not leave a comment.michael M.
Customer did not leave a comment.Steven B.
Customer did not leave a comment.Kenneth M.
The two guys at the counter were very friendly' That says it all! Machelle westMichelle M.
Customer did not leave a comment.Greg J.
The only I had a problem with is the associate that rented me the Uhaul truck 9/30 at night told me to have it back by 9:00am. The next day 10/1 I got it back by 8:00am and the girls that clean out the truck said I was suppose to be back 7:00am. Also the GM left me a message that I was gonna be charged an extra $50 for bringing it back late.Melissa C.
General Manager was very helpful.william U.
Customer did not leave a comment.SUSAN H.
I can't say anything bad about the staff at the Lake St. Louis location. They were completely helpful. My problem was with the mobile check out. I arrived on time at 6:30 and started the process. Was good up until I gave a phone number of someone to call which whom was my son standing right next to me. Minutes go by he receives a text message saying they're going to call. More minutes go by and they finally call. Even more minutes go by only to be told I couldn't be verified. 15 minutes in total lost and wasted on some useless mobile check-out. I then in turn had to use the person standing at the desk which took just 5 minutes. Needless to say I am highly disappointed with the mobile side of things and would never recommend it to anyone and will only tell them of my horrible experience.darrell K.
Customer did not leave a comment.Beth N. | Overall Experience
Taylor was very sweet and helpful! Everyone made the experience convenient for us.Keshia G. | First Impressions
Customer did not leave a comment.Ronald T.
Customer did not leave a comment.ROBERT I. | Online Move In
1st time using a storage area, In the customer service was great!Clifford A. | First Impressions
Customer did not leave a comment.MATTHEW P.
Andrew was so nice and helpful.Sarah W. | First Impressions
The team made my day. Was in the middle of a horrible situation and they went out of their way to make me laugh and explain everything. Gave me GM phone # just in case of issues. They were awesome! Would give 10 stars if I could.Alanna Z. | First Impressions
Excellent and friendly customer service as well as a convenient location.Joshua F. | First Impressions
Customer did not leave a comment.Jay P. | First Impressions
Customer did not leave a comment.mike w. | Overall Experience
Customer did not leave a comment.THOMAS H.
Customer did not leave a comment.JOSEPH C.
Customer did not leave a comment.PHILIP S. | First Impressions
Customer did not leave a comment.Dustin L.
Customer did not leave a comment.KENNETH H.
Service was prompt, friendly and helpful, the the rented equipment (6 x 12 flat trailer) worked great and was just what we needed. Thanks!Benjamin N.
Doing fine.Peter C.
Customer did not leave a comment.Duane B.
Customer did not leave a comment.ANN M.
Thanks for your help with our move.Michael W.
Customer did not leave a comment.Jay M.
Customer did not leave a comment.Peg O. | Overall Experience
Customer did not leave a comment.Brian L.
Customer did not leave a comment.shari B. | Overall Experience
Customer did not leave a comment.Dominick B.
Customer did not leave a comment.Bret S. | Overall Experience
Thanks Robyn and Andrew!mike W.
Excellent location, service, and personnel.Dana C.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.Timothy B.
Very spacious and clean facilities. Knowledgeable and helpful staff. A great experience all around.FRANK S.
Customer did not leave a comment.Anthony G.
Customer did not leave a comment.Kirk J.
Customer did not leave a comment.mike w. | First Impressions
Customer did not leave a comment.LISA M. | Overall Experience
Very efficient and easy to work with.Stephen M.
Customer did not leave a comment.Lamont C.
Customer did not leave a comment.KIMBERLY M.
Customer did not leave a comment.Joshua G.
Customer did not leave a comment.Julie B.
Customer did not leave a comment.Jeff L.
Customer did not leave a comment.tera t. | First Impressions
Customer did not leave a comment.Ashley R. | Overall Experience
Customer did not leave a comment.Tom T.
Customer did not leave a comment.LEE S.
This is not directed at this specific UHaul location, but at UHaul overall as a company: You can empower your people working at individual stores to swap out a tire from another trailer. We were on hold for over 40 minutes collectively during this process due to a blown tire on the trailer and your poor phone response times. Couple that with us being close enough to make it to the nearest U-Haul center, pulling in and asking them to swap out the tire/wheel for another trailer tire/wheel and us being told "No we don't do that, you have to call roadside assistance" and when we called Roadside assistance, again waiting on hold for 40 minutes, then we had to wait AN HOUR AT THE UHAUL CENTER in Columbia, MO for I-70 towing to come fix the issue (which I-70 towing did great) but you know what I-70 towing did to fix the issue? They swapped out the damn tire/wheel from another trailer on the lot. WHY DID I NEED TO WAIT A FUCKING HOUR AND 40 MINUTES FOR THAT? When if your people had a damn jack and lug wrench they could have done it in literally 10 minutes. This was an infuriating experience that just shows that once a company get's too large, it loses all sight of customer experience and service by implementing too rigid processes that don't allow for human flexibility.Matthew D.
My experience is always a good one with you all. Thanks ðŸ˜ŠRandy R.
Customer did not leave a comment.GARY W.
Robyn Durrette, the manager, was extremely professional, friendly and so accommodating. I would recommend her to everyone. She's a keeper!!!!mary c. | Overall Experience
Customer did not leave a comment.Scott B.
Had reserved a 10ft by 15 ft which upon my arrival did not have because they overbooked. I took a 10 by 10 instead. The also offered a 5/5 also. Not a good procedure of overbookingDonald P. | First Impressions
Customer did not leave a comment.Janet B.
Easy to do business with.Phillip E.
Customer did not leave a comment.Jeffrey H.
Customer did not leave a comment.COY E.
Customer did not leave a comment.Bryan W. | First Impressions
Customer did not leave a comment.KEVIN S.
very helpful and polite.Charlet G.
Customer did not leave a comment.Cheryl A.
The ladies were all super warm, helpful and just wonderful to work with. They were very professional courteous and great at explaining procedures.Mary Ann L. | First Impressions
Easy to rent and drop off. The staff is very helpful and friendly!!!!Peter R.
Truck was clean and new. Staff was awesome at explaining details of rental. Return was fast and easy with quick email of invoice. Will definitely steely use again.Tom T.
This is an outstanding location in terms of location, layout, storage units, and most importantly customer service. Fantastic and very friendly personnel.Robert B.
Customer did not leave a comment.Tracey D.
In particular I would like to compliment the gal who checked me out and helped me hook the trailer up to my RV. She was prompt, polite, and efficient. I informed her that I was on a tight schedule and she did everything she could to get my transaction processed quickly. Thumbs up and cheers to her!!!JAMES D.
5 U-Boxes, 1 truck, 1 auto-trailer, 1 cargo trailer, and more boxes than I want to admit; all to move to another state. The Lake Saint Louis U-Haul team is FANTASTIC! No complaints from me about them, and no complaints from them about all my questions and requests. I am thankful to have worked with them.Robert B. | Overall Experience
The two different ladies on pick up and drop off were extremely efficient, friendly even in the midst of the chaos!! Well done!!Scott R.
Staff was friendly and knowledgeable. Gave us a tour of the facility and explained everything. Very clean and well maintained. Would highly recommend.Cynthia M. | First Impressions
Customer did not leave a comment.Jeffrey W.
Check in was a breeze. The truck was clean and ran great. First time using uhaul and it didn't disappointStephen M.
Customer did not leave a comment.RYAN W.
Great job overallâ€¦John E.
Customer did not leave a comment.brandon W.
All 3 U-boxes were turned in empty at Palm Harbor, FL U-Haul yesterday. Please confirm that order #28000070 has been closed. I do not want to get billed for another month starting 8/28/21Brian S.
Great team at this location - always smiling and having fun!William N.
Well, per our phone discussion, maybe check fueling before renting to see if the tank was damaged. Other than that, it was a good truck. Wish it had cruise control on it, but a good truck.Louise N.
Your service was great. Fast !Gerald W.
Customer did not leave a comment.Sushil Kumar B.
Customer did not leave a comment.Pam E.
They were very helpful and flexible. Check-in was very easy and I simply dropped off the vehicle when I was done. Great experience.DARIN U.
Customer did not leave a comment.Todd W.
Customer did not leave a comment.Jeffrey S.
Customer did not leave a comment.Wayne M.
Customer did not leave a comment.Joseph S.
I tried to register online, I was successful. Once I get to the facility, I had to go thru so many steps to have someone come out and give me the keys that it was easier to just walk inside and grab them. Your online registration is too cumbersome to be effective.JEFFERY D.
Customer did not leave a comment.Kevin C. | First Impressions
Customer did not leave a comment.Michael V.
Customer did not leave a comment.Gary L.
Customer did not leave a comment.James j. | Overall Experience
Customer did not leave a comment.Donald B.
Customer did not leave a comment.Mia M.
Great experience. Easy, kind, automated yet still rec'd personal direct help. Would really revommend.Bobbi B.
Customer did not leave a comment.Melissa M.
Customer did not leave a comment.RODNEY G.
Customer did not leave a comment.John C.
All employees were very nice and helpful and very clean and bright.Douglas K. | Overall Experience
This location had excellent and competent management. I was in and out in less than 4 minutes. I will do business with them as often as I canScott B.
Customer did not leave a comment.Michael K.
Check out was fast and easy. Staff very friendly.Jason D.
Unprofessional managers focus only on money not on providing good service to customer.Cyrille G.
Keep R. Durette in charge. She is incredibleDennis C.
Customer did not leave a comment.Katambwa K.
My own opinion……I’m on a limited income and I felt it was a little costly for me…… Thank You,Peggy R. | Overall Experience
Very clean facility. Friendly, helpful and efficient staff. Easy process to use facilities. Great experience overall - keep up the good work!CASEY W. | Overall Experience
Customer did not leave a comment.TIMOTHY S. | Overall Experience
Tytammy n. | First Impressions
Would recommend this to a friend!Mary b. | Overall Experience
Customer did not leave a comment.Pauline H. | Overall Experience
The garage door didn’t work a few times we stopped by and almost had our cars stuck inside. The office said they forgot to unlock the door.Judy E. | Overall Experience
Owner is awesome and wonderful to work with. Facility in great location, has great storage options and super clean.Kenneth T. | First Impressions
Customer did not leave a comment.Brain L. | First Impressions
Staff here is awesome, I would definitely recommend to anyone needing storage or other moving needs.Tori W. | First Impressions
Employees are so helpful and friendly.Bonnie T. | First Impressions
Robyn, the manager, was delightful. She was very helpful and I would recommend her and this uhaul.mary c. | First Impressions
Customer did not leave a comment.Taylor G. | Overall Experience
So far so good. I placed my items in storage after renting the truck and the place was clean. I really like the carts at the front of the storage facilities. It makes moving in Fast and efficient.ALICIA P. | First Impressions
The staff was extremely helpful and friendly.Richard H. | First Impressions
Great facility with super friendly staff.Damon B. | Overall Experience
I have rent at other uhaul storage places before. This one is by far the beat one I have rented Robin and her staff are fantastic I can’t give them enough stars for all their help Thank you Lake St. Louis team you are wonderful!!!!!!!!!!!!!Patricia C. | Overall Experience
Booked a 10x15 unit a month in advance of our move. The day-of I’m told that our 10x15 is really three different 10x5 units. Unacceptable. If you didn’t have the space just tell me and I would have looked elsewhere.. Moving is stressful enough without games like this. Thankfully, I was able to quickly find a true 10x15 space with a nearby competitor and route our delivery there. I know U-haul doesn’t care about the lost business because you are obviously full up, but my family will never use you again and I will tell this story often. You are not the only provider any more and need to treat your customers better. Also, the place I ended up moving into was 15 degrees cooler, cleaner and less hectic. Turn down the A/C!Dan H. | Overall Experience
Tara was seriously just the best. When the U-box department at the Spanish Lake location failed to deliver my U-boxes or even call me to tell me they weren't coming (less than 24 hours before movers were supposed to come) I anxiously called the Lake St Louis U-Haul and explained to Tara what my situation was. She was amazing and just took care of everything. She got me a truck and two storage units set up for the very next day in about 15 minutes. Cool as a cucumberand just sweet as pie. There should be more people like her at U-Haul because she knows exactly what customer service is all about! I had a really good experience and I would definitely recommend this location!Tera B. | First Impressions
Friendly peopleDiane T. | First Impressions
Customer did not leave a comment.JAMES m. | First Impressions
Customer did not leave a comment.Alfonso A. | First Impressions
I was impressed with my overall experience at this specific Uhaul location and what must be the corporate uhaul operation plan. It was modern , so clean, convient to get in and out and all types of supplies on hand to purchase plus staff always helpful if needed. Only one critique at the Uhaul in Florida they had a spot to return old boxes to to give to others but this one did not? However, I am still looking into if Uhaul is a public company and will buy stock!. A very smart well-run company !rick a. | Overall Experience
Customer did not leave a comment.Tim H. | Overall Experience
Customer did not leave a comment.mary lou w. | Overall Experience
Very helpful staff! Can't wait to store more stuff!!!ann d. | First Impressions
Very good customer service.Kevin S. | First Impressions
Customer did not leave a comment.Ashley R. | First Impressions
Very clean and staff was great.kelly p. | Overall Experience
Thank you Robyn.Finishing T. | First Impressions
Robyn was amazing!!! Above and beyond helpful and professional. You have a hidden gem with her.Tracy E. | Overall Experience
Customer did not leave a comment.JEANNE S. | First Impressions
One stop return,store and pickup it gets no better. Staff was super nice and helpful. Highly recommendedDeborah Y. | Overall Experience
Awesome customer serviceAntoine C. | First Impressions
Ease of access and cleanest facility I have ever seen.Dan C. | Overall Experience
The staff kindly helped us check in after hours after having a difficult day with a UHaul trailer & road assistance that caused a 4 hour delay.Amy B. | First Impressions
Customer did not leave a comment.Pepper H. | Overall Experience
Customer did not leave a comment.Kevin C. | First Impressions
Great storage experience. 5 stars. However, when I rented a trailor to empty storage it was a disaster from start to finish. Booking to drop off.......I give it a 0 stars......Terry W. | Overall Experience
Customer did not leave a comment.Brad H. | First Impressions
Customer did not leave a comment.jeannette M. | Overall Experience
Customer did not leave a comment.kelly p. | First Impressions
The gm is awesome. She did a great job.Jana W. | First Impressions
Customer did not leave a comment.Robert F. | First Impressions
Customer did not leave a comment.Erin W. | Overall Experience
Everyone was extremely helpful, friendly and overall great!Susan M. | Overall Experience
Always clean and secure. Only issue we ever had was parking near the door for pick up or drop offAnn E. | Overall Experience
Customer did not leave a comment.Raeann G. | Online Move In
Customer did not leave a comment.pat m. | First Impressions
Customer did not leave a comment.Keith C. | First Impressions
Great facility!Dan C. | First Impressions
good staff friendly and knowledgeable.Jonothan S. | First Impressions
Great place, very clean, very nice employees.Tracy E. | Overall Experience
Customer did not leave a comment.Karon D. | First Impressions
Staff was helpful and facility was clean.Kathryn D. | First Impressions
Robin was fast efficient and very polite. Thank you for making this a very easy transaction Robin. Sincerely Barbarabarbara f. | First Impressions
Very nice facility. Yes, I love the service. The employees are super nice.Pamela M. | First Impressions
The staff was extremely friendly and helpful.ruth j. | First Impressions
This facility is great !!!!!! Debbie, Tara, Jimmy and staff are always welcoming and so friendly I have used two different facilities in the past six months and this was is soooooo much better than the one in Florissant close to Lindbergh and Florissant Road That one is clean but have issues with one of their staff Members who always seems to plan his incompetence on the weekend to “issues with the computer” Smaller guy who seems always frustrated and not friendly at all like I am bothering him by being there Glad I know longer have to deal with him Courtney at Florissant was very helpful as well. As Alex?(the manager) but as I mentioned the late worker on Saturday orSiunday.....not so muchKarl Y. | First Impressions
Customer did not leave a comment.Cindi B. | First Impressions
Customer did not leave a comment.Debbie O. | First Impressions
Customer did not leave a comment.Jenny H. | First Impressions
Customer did not leave a comment.Bob P. | Online Move In
Customer did not leave a comment.Kristin F. | First Impressions
Staff was friendly! Less than 3 miles from my house.Patrick J. | First Impressions
Joseph was SO FRIENDLY and made the whole experience go from nerve wracking to having a peace of mind about the situation. Then the process of actually moving in was so easy. Thanks UHaul!Erin W. | First Impressions
Good experience.STEVEN H. | First Impressions
Customer did not leave a comment.Bret S. | First Impressions
Thus was the first time I ever used uhaul personally and the workers at the lake St. Louis location were amazing they helped me with everything that I needed I couldn't ask for a better team to help.Malik T. | First Impressions
It was an quick and easy transaction.Greg GramlichGreg G. | First Impressions
Very clean and modern facility with a lot of extra services and conveniences ! The representative was also very nice , courteous and helpful.rick a. | First Impressions
Very friendly staff and management. They were very patient with my indecisiveness and accommodating. Very clean too!!!Kelly C. | First Impressions
Everything went smoothly and the staff were friendly and very helpful.Damon B. | First Impressions
Very friendly, informative, walked me to storage entrance, showed me how to gain access, walked me to the unit, super clean! If you were in a movie and wanted a secret office, this is it! C PetersonMorrison H. | First Impressions
Quick qnd easy proc3juile D. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!