Customer Reviews for U-Haul Moving & Storage of Lake St Louis

1,689 reviews

1200 S Outer Rd   Lake Saint Louis, MO 63368
(Across the street from Firestone)

(636) 614-0930

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(636) 614-0930

1200 S Outer Rd
Lake Saint Louis, MO 63368
(Across the street from Firestone)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Rose C. 
Rating:
4.0

Customer did not leave a comment.

Christopher J. 
Rating:
5.0

All the folks we worked with had great attitudes and helped us more than expected. We will use them again without hesitation!!!!

Kevin J. 
Rating:
5.0

Very nice start up experience.

Paul S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keith W. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Robyn's management of this U-Haul location from Trucks to Storage is why I consistently rate U-Haul 5 Star Excellent. She & her Staff really do provide an excellent experience which is so difficult to consistently achieve in a retail environment of any kind. When I walk into Robyn's U-Haul location, I always look forward to how I know I'll be treated as a customer.

JOSEPH T.  |  First Impressions 
Rating:
5.0

From picking up the 20 ft moving truck at the Landings in Columbus GA to dropping it off almost 800 miles later at the U-Haul location in Lake St. Louis MO, our experience was excellent all the way around. The truck was clean, well-maintained and drove well, and U-Haul personnel were friendly and helpful when we had to change the pick up date and drop off date a couple of different times. Great cjob!

BRUCE E. 
Rating:
5.0

Your driver Mary who delivered the pods was so helpful and accommodating. She is a wonderful representative of your company!

stephen S. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Pervis J. 
Rating:
5.0

Customer did not leave a comment.

Donna W. 
Rating:
3.0

Was locked out of my unit mid move, on Thanksgiving. Staff assured us we would have acccess until 10pm, we were locked out at 3. Luckily an area managers phone number was on display and she remotely let us in. Also, the pricing is ridiculous.

Erik S.  |  Overall Experience 
Rating:
5.0

I have had my contents in storage for 19 plus months and it has from day one been a good experience. Robyn is a very good manager and her team is always there to support you!

STEVEN H.  |  Overall Experience 
Rating:
5.0

Always great service here

Warren B. 
Rating:
5.0

Nothing, my experience was great.

Johann G. 
Rating:
5.0

N/a

Brandon B. 
Rating:
5.0

Customer did not leave a comment.

Joshua V. 
Rating:
5.0

Your staff was very helpful and friendly

Kimberly M. 
Rating:
5.0

Customer did not leave a comment.

Janis K. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Great service.

Paul K. 
Rating:
5.0

Wonderful experience. Great staff, sturdy and well made UBoxes, reasonable pricing, on time drop off/pickup of UBoxes and smooth process. Great job UHaul!

KEN T. 
Rating:
5.0

The best ever service, Thanks.

Phillip R. 
Rating:
5.0

I've rented trailers from this location twice and both experiences were great.

Thomas E. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

I think you have a great service with friendly people to serve us. Don't change a thing !

Rickey H. 
Rating:
5.0

My overall experience was amazing. Everyone at this location was friendly and helpful.

Suzanne A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Winter L. 
Rating:
5.0

You're in another truck from you and and take it to Florida but it is expensive right now so I will have to wait till the price goes down if you do go down and you let me know thank you very much

Barbara S. 
Rating:
4.0

Customer did not leave a comment.

Dennis L. 
Rating:
5.0

the employees r very friendly and if u have a problem they do what the can to help u out

Tiffanee M. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Rick H. 
Rating:
5.0

Customer did not leave a comment.

Cynthia C. 
Rating:
5.0

Customer did not leave a comment.

Rebekah R. 
Rating:
3.0

Assistant manager was rude, very unfriendly. Needs social skills.

Theresa G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
3.0

Customer did not leave a comment.

JAKEB W. 
Rating:
5.0

Robyn was so extremely helpful

Sarah W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER W. 
Rating:
5.0

Customer did not leave a comment.

Jeffery S. 
Rating:
1.0

Difny give me accurate quote then told me not to worry then charged me $200 more

Michael M. 
Rating:
5.0

Great service! I've been to this location many times for boxes and everyone is always friendly and super nice

susan S. 
Rating:
5.0

Customer did not leave a comment.

Kathy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Thanks so much! In the midst of a lot of stress and unpredictable challenges, your helpful and flexible staff was a godsend. I don’t live in the area anymore and I’m disabled (not dying anytime soon, but I can’t travel long distances by myself and my endurance is limited). On extremely short notice I had to find a way to retrieve things from my deceased parents’ home and a place to store them, or forfeit them for good. I’m blessed that friends in the area could help, and that they went to your facility for the space. In the 2.5 years since the rental was established, I and a rotating cast of friends have been in and out. I also had to switch out the billing to go from my friend’s card, to mine. When that card expired and I missed a payment, your staff was patient. When the flooding occurred, I was notified promptly. On that note, while nothing of mine was damaged, I WOULD have been upset if it had. Of course you anticipated customers that were affected would be justifiably upset, but your response was unlike almost any other business I have to deal with—you owned it. As far as I could tell, there was no delay notifying customers while you consulted with attorneys to craft a script of word salad full of excuses and devoid of responsibility. Staff simply emailed and called, knowing they were going to get an earful from some people. That kind of moral fortitude is rare these days, and it absolutely makes a difference, especially in the lives of people like me. With far fewer functional hours a day to take care of responsibilities, health, and needs, it an be difficult to carve out any time to relax and enjoy life, even when everything goes as planned. When unexpected events come, a friendly voice, kindness, honesty, and helpful attitude makes a HUGE difference. I’m highly confident that you've taken steps to avoid future floods, and would recommend your facility to friends. If there is a way for me to send my compliments to “higher ups,” please send me the contact information.

Lisa S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike F. 
Rating:
3.0

Customer did not leave a comment.

Juan N. 
Rating:
5.0

Staff were quick and friendly.

William H. 
Rating:
5.0

I am very happy with this facility.

Philip S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

All went great

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

staci C. 
Rating:
5.0

Customer did not leave a comment.

cortez S. 
Rating:
5.0

Customer service, availability and pricing are all better than any rental agency I've encountered.

Thomas E. 
Rating:
5.0

Customer did not leave a comment.

Phillip S. 
Rating:
5.0

Great friendly and fast service. Hassle -free experience!

Martha L. 
Rating:
4.0

Very clean and well lit. Easy access and plenty of carts available. No hidden fees. Highly recommend this location!

Mary L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Great service! Thank you.

Roger C. 
Rating:
5.0

Great sales reps

dennis s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corey S.  |  First Impressions 
Rating:
4.0

Both pickup/drop off were fast and easy.

tim E. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

adrenne W. 
Rating:
5.0

Very clean, friendly and helpful staff, excellent experience.

Thomas C. 
Rating:
4.0

Customer did not leave a comment.

joseph O. 
Rating:
4.0

We rented a dolly and blankets and were surprised to find another set already in the truck. We wouldn't have rented them if we knew they came with the truck.

BENJAMIN B. 
Rating:
5.0

Customer did not leave a comment.

ray M. 
Rating:
5.0

Customer did not leave a comment.

Behzad R. 
Rating:
5.0

Customer did not leave a comment.

Behzad R. 
Rating:
5.0

Customer did not leave a comment.

cimone H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

diane c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robyn D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESSICA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

KENNETH M. 
Rating:
4.0

Customer did not leave a comment.

michael M. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

The two guys at the counter were very friendly' That says it all! Machelle west

Michelle M. 
Rating:
5.0

Customer did not leave a comment.

Greg J. 
Rating:
5.0

The only I had a problem with is the associate that rented me the Uhaul truck 9/30 at night told me to have it back by 9:00am. The next day 10/1 I got it back by 8:00am and the girls that clean out the truck said I was suppose to be back 7:00am. Also the GM left me a message that I was gonna be charged an extra $50 for bringing it back late.

Melissa C. 
Rating:
5.0

General Manager was very helpful.

william U. 
Rating:
5.0

Customer did not leave a comment.

SUSAN H. 
Rating:
4.0

I can't say anything bad about the staff at the Lake St. Louis location. They were completely helpful. My problem was with the mobile check out. I arrived on time at 6:30 and started the process. Was good up until I gave a phone number of someone to call which whom was my son standing right next to me. Minutes go by he receives a text message saying they're going to call. More minutes go by and they finally call. Even more minutes go by only to be told I couldn't be verified. 15 minutes in total lost and wasted on some useless mobile check-out. I then in turn had to use the person standing at the desk which took just 5 minutes. Needless to say I am highly disappointed with the mobile side of things and would never recommend it to anyone and will only tell them of my horrible experience.

darrell K. 
Rating:
5.0

Customer did not leave a comment.

Beth N.  |  Overall Experience 
Rating:
5.0

Taylor was very sweet and helpful! Everyone made the experience convenient for us.

Keshia G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald T. 
Rating:
5.0

Customer did not leave a comment.

ROBERT I.  |  Online Move In 
Rating:
5.0

1st time using a storage area, In the customer service was great!

Clifford A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MATTHEW P. 
Rating:
5.0

Andrew was so nice and helpful.

Sarah W.  |  First Impressions 
Rating:
5.0

The team made my day. Was in the middle of a horrible situation and they went out of their way to make me laugh and explain everything. Gave me GM phone # just in case of issues. They were awesome! Would give 10 stars if I could.

Alanna Z.  |  First Impressions 
Rating:
5.0

Excellent and friendly customer service as well as a convenient location.

Joshua F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jay P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mike w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

PHILIP S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dustin L. 
Rating:
4.0

Customer did not leave a comment.

KENNETH H. 
Rating:
5.0

Thanks

Michael W. 
Rating:
5.0

Service was prompt, friendly and helpful, the the rented equipment (6 x 12 flat trailer) worked great and was just what we needed. Thanks!

Benjamin N. 
Rating:
5.0

Doing fine.

Peter C. 
Rating:
5.0

Customer did not leave a comment.

Duane B. 
Rating:
5.0

Customer did not leave a comment.

ANN M. 
Rating:
5.0

Thanks for your help with our move.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Jay M. 
Rating:
5.0

Customer did not leave a comment.

Peg O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

Customer did not leave a comment.

shari B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dominick B. 
Rating:
5.0

Customer did not leave a comment.

Bret S.  |  Overall Experience 
Rating:
5.0

Thanks Robyn and Andrew!

mike W. 
Rating:
5.0

Excellent location, service, and personnel.

Dana C. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
4.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Very spacious and clean facilities. Knowledgeable and helpful staff. A great experience all around.

FRANK S. 
Rating:
5.0

Customer did not leave a comment.

Anthony G. 
Rating:
3.0

Customer did not leave a comment.

Kirk J. 
Rating:
5.0

Customer did not leave a comment.

mike w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LISA M.  |  Overall Experience 
Rating:
5.0

Very efficient and easy to work with.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

Lamont C. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY M. 
Rating:
5.0

Customer did not leave a comment.

Joshua G. 
Rating:
5.0

Customer did not leave a comment.

Julie B. 
Rating:
3.0

Customer did not leave a comment.

tera t.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ashley R.  |  Overall Experience 
Rating:
5.0

Robyn Durrette, the manager, was extremely professional, friendly and so accommodating. I would recommend her to everyone. She's a keeper!!!!

mary c.  |  Overall Experience 
Rating:
2.0

Had reserved a 10ft by 15 ft which upon my arrival did not have because they overbooked. I took a 10 by 10 instead. The also offered a 5/5 also. Not a good procedure of overbooking

Donald P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryan W.  |  First Impressions 
Rating:
5.0

The ladies were all super warm, helpful and just wonderful to work with. They were very professional courteous and great at explaining procedures.

Mary Ann L.  |  First Impressions 
Rating:
5.0

Staff was friendly and knowledgeable. Gave us a tour of the facility and explained everything. Very clean and well maintained. Would highly recommend.

Cynthia M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin C.  |  First Impressions 
Rating:
5.0

Ty

tammy n.  |  First Impressions 
Rating:
5.0

Owner is awesome and wonderful to work with. Facility in great location, has great storage options and super clean.

Kenneth T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brain L.  |  First Impressions 
Rating:
5.0

Staff here is awesome, I would definitely recommend to anyone needing storage or other moving needs.

Tori W.  |  First Impressions 
Rating:
5.0

Employees are so helpful and friendly.

Bonnie T.  |  First Impressions 
Rating:
5.0

Robyn, the manager, was delightful. She was very helpful and I would recommend her and this uhaul.

mary c.  |  First Impressions 
Rating:
5.0

So far so good. I placed my items in storage after renting the truck and the place was clean. I really like the carts at the front of the storage facilities. It makes moving in Fast and efficient.

ALICIA P.  |  First Impressions 
Rating:
5.0

The staff was extremely helpful and friendly.

Richard H.  |  First Impressions 
Rating:
4.0

Friendly people

Diane T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JAMES m.  |  First Impressions 
Rating:
5.0

Very good customer service.

Kevin S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley R.  |  First Impressions 
Rating:
5.0

Thank you Robyn.

Finishing T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEANNE S.  |  First Impressions 
Rating:
5.0

Awesome customer service

Antoine C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raeann G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

pat m.  |  First Impressions 
Rating:
5.0

good staff friendly and knowledgeable.

Jonothan S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karon D.  |  First Impressions 
Rating:
5.0

Staff was helpful and facility was clean.

Kathryn D.  |  First Impressions 
Rating:
5.0

Robin was fast efficient and very polite. Thank you for making this a very easy transaction Robin. Sincerely Barbara

barbara f.  |  First Impressions 
Rating:
5.0

Very nice facility. Yes, I love the service. The employees are super nice.

Pamela M.  |  First Impressions 
Rating:
4.0

This facility is great !!!!!! Debbie, Tara, Jimmy and staff are always welcoming and so friendly I have used two different facilities in the past six months and this was is soooooo much better than the one in Florissant close to Lindbergh and Florissant Road That one is clean but have issues with one of their staff Members who always seems to plan his incompetence on the weekend to “issues with the computer” Smaller guy who seems always frustrated and not friendly at all like I am bothering him by being there Glad I know longer have to deal with him Courtney at Florissant was very helpful as well. As Alex?(the manager) but as I mentioned the late worker on Saturday orSiunday.....not so much

Karl Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cindi B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jenny H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bob P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kristin F.  |  First Impressions 
Rating:
5.0

Staff was friendly! Less than 3 miles from my house.

Patrick J.  |  First Impressions 
Rating:
5.0

Good experience.

STEVEN H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bret S.  |  First Impressions 
Rating:
5.0

Thus was the first time I ever used uhaul personally and the workers at the lake St. Louis location were amazing they helped me with everything that I needed I couldn't ask for a better team to help.

Malik T.  |  First Impressions 
Rating:
4.0

It was an quick and easy transaction.Greg Gramlich

Greg G.  |  First Impressions 
Rating:
5.0

Very friendly, informative, walked me to storage entrance, showed me how to gain access, walked me to the unit, super clean! If you were in a movie and wanted a secret office, this is it! C Peterson

Morrison H.  |  First Impressions 
Rating:
5.0

Quick qnd easy proc3

juile D.  |  First Impressions 
No reviews have been submitted for this location.

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