Customer Reviews for U-Haul Moving & Storage of Lake St Louis

1,749 reviews

1200 S Outer Rd   Lake Saint Louis, MO 63368
(Across the street from Firestone)

(636) 614-0930

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(636) 614-0930

1200 S Outer Rd
Lake Saint Louis, MO 63368
(Across the street from Firestone)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Lori R. 
Rating:
5.0

I am only sorry that I am moving 45 minutes away and this is likely the last time I will do business with this tremendous team! They are always smiling and providing best-in-class service. You should have your managers from other locations spend time at this location to see what “good” really looks like!

William N. 
Rating:
5.0

Customer did not leave a comment.

Ann T. 
Rating:
5.0

Seamless service. Could not have gone smoother. Easier than driving a rental truck and a lot cheaper.

Lester K. 
Rating:
5.0

The entire team was friendly, helpful and professional. Will be back again to this locale.

Justin D. 
Rating:
5.0

Great customer service and the truck was very clean. I won't hesitate to use this location again!

Erin C. 
Rating:
5.0

Customer did not leave a comment.

Anthony V. 
Rating:
3.0

The trailer inside was dirty, the wood with rubber bumpers were broken and coming off the walls in places. Also and this is the case most every time I rent a trailer. When you reserve online the website has you go thru many selections (pre-check in) as to save time when you go to pick up the trailer. Drivers license uploaded, insurance needed, etc. I have yet to go to a UHaul dealer that doesn't still ask for all those things when you are there to pick it up. It's like the person that created the website forgot to tell the stores that this information is there. But I keep going back as I rent trailers all the time. Just once I'd like to here “ I've seen you pre-checked in, let's go get your trailer”. Never happened yet in 4 years and at least 10 rentals. Maybe some day.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

Andrew G.  |  Overall Experience 
Rating:
5.0

The people were helpful and quick.

William A. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

Kevin S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter D. 
Rating:
5.0

Easiest process from renting to returning I have ever experienced

Vaughn P. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Great service - A little pricy but excellent service today!

robert F. 
Rating:
5.0

Customer did not leave a comment.

Mark B.  |  Overall Experience 
Rating:
5.0

All the people I dealt with were courteous and friendly. Great experience.

Steve W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randall R. 
Rating:
5.0

Customer did not leave a comment.

STEVEN R. 
Rating:
5.0

one of the best that I have ever delt with well organized and polite

Darrell D. 
Rating:
5.0

Customer did not leave a comment.

TRACI T. 
Rating:
5.0

Rented 5 uhauls last 5 months. Never any issues or complaints

Michael D. 
Rating:
5.0

This part of my UHaul experience was excellent. Once it arrived in Florida at the Pompano Beach location it became a nightmare. The staff of the Pompano Beach store was beyond unprofessional. Laziest uncaring humans on earth.

Diana H. 
Rating:
5.0

i had great service thanks

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL G. 
Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
5.0

We had three storage units at the O’Fallon location for three years, while we were overseas. We never had a problem with the facility. Even after three years all of our goods were clean and dust free, and in good working condition. We have several paintings that still look like new, have no cracked paint, warping, yellowing of paper, or mold growth. Upon inspection of boxes, there are no signs of insects, or mildew. Thank you U-Haul, Lake St. Louis

richard m.  |  Overall Experience 
Rating:
4.0

Great service and great equipment

adrian G. 
Rating:
5.0

The equipment was old, and difficult to operate

Rod G. 
Rating:
5.0

Service was very good.

STEPHANIE P. 
Rating:
5.0

Customer did not leave a comment.

Wendell C. 
Rating:
4.0

Truck was not as clean as it could've been in the cab, and the driver side needed window stripping because it was very loud in the cab. Also I was charge seven dollars for a dolly I didn't use.

David S. 
Rating:
5.0

Customer did not leave a comment.

Craig N. 
Rating:
5.0

Customer did not leave a comment.

Anthony F. 
Rating:
5.0

This was the fourth time I've rented a trailer from this location. It's been excellent every time. The staff is friendly and helpful and really represent your company well. I'll be back!

thomas E. 
Rating:
4.0

Customer did not leave a comment.

Daniel E. 
Rating:
5.0

Customer did not leave a comment.

Kristin Z.  |  Overall Experience 
Rating:
5.0

The staff was all ways friendly and helpful and the GM was always willing to help me with any problems I had I appreciate everything they have done for me.

Malik T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JO ANNE L. 
Rating:
5.0

NOTHING, IT WAS EXCELLENT

Carol T. 
Rating:
4.0

The truck was the scariest thing to drive. It made all kinds of noises l. It would shake at 60mph. My cousins was supposed to ride with me but I told him not to out of fear of the truck I would pull out from a light and it would sputter and I didn't know if I would make it through the light. I want a refund of my money for putting my life in danger

Daniel C. 
Rating:
5.0

Very satisfied.

Richard W. 
Rating:
5.0

There was an adjustment period for some of the people who had storage units and they forgot to check into the alarm system but that smoothed out pretty quickly. I appreciate the location as well as the way the units are cared for.

Philip S.  |  Overall Experience 
Rating:
5.0

Nice facility and super easy to rent and return equipment here. Highly recommended!!

Timothy M. 
Rating:
4.0

Customer did not leave a comment.

Betty K. 
Rating:
5.0

Customer did not leave a comment.

brittany M.  |  First Impressions 
Rating:
5.0

Great people to work with and they all did their best to keep me moving as fast as I could. I appreciated all of the staff at this location.

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

N/A

Stoy H. 
Rating:
5.0

Customer did not leave a comment.

Todd H. 
Rating:
5.0

I never had a problem and if I ever need storage again, U-Haul will be my first choice.

Pamela M.  |  Overall Experience 
Rating:
5.0

Tried to charge me a fuel surcharge when I brought it back with more fuel than when I picked it up.

KIRK A. 
Rating:
5.0

The container arrived with a gash in the front lower left section with a bottle leaking on items. Tried to call UHaul & was told 30 minute wait! Terrible.

Martha F. 
Rating:
5.0

Customer did not leave a comment.

Jeffry A. 
Rating:
5.0

Customer did not leave a comment.

Rose C. 
Rating:
4.0

Customer did not leave a comment.

Christopher J. 
Rating:
5.0

All the folks we worked with had great attitudes and helped us more than expected. We will use them again without hesitation!!!!

Kevin J. 
Rating:
5.0

Very nice start up experience.

Paul S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keith W. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Robyn's management of this U-Haul location from Trucks to Storage is why I consistently rate U-Haul 5 Star Excellent. She & her Staff really do provide an excellent experience which is so difficult to consistently achieve in a retail environment of any kind. When I walk into Robyn's U-Haul location, I always look forward to how I know I'll be treated as a customer.

JOSEPH T.  |  First Impressions 
Rating:
5.0

From picking up the 20 ft moving truck at the Landings in Columbus GA to dropping it off almost 800 miles later at the U-Haul location in Lake St. Louis MO, our experience was excellent all the way around. The truck was clean, well-maintained and drove well, and U-Haul personnel were friendly and helpful when we had to change the pick up date and drop off date a couple of different times. Great cjob!

BRUCE E. 
Rating:
5.0

Your driver Mary who delivered the pods was so helpful and accommodating. She is a wonderful representative of your company!

stephen S. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Pervis J. 
Rating:
5.0

Customer did not leave a comment.

Donna W. 
Rating:
3.0

Was locked out of my unit mid move, on Thanksgiving. Staff assured us we would have acccess until 10pm, we were locked out at 3. Luckily an area managers phone number was on display and she remotely let us in. Also, the pricing is ridiculous.

Erik S.  |  Overall Experience 
Rating:
5.0

I have had my contents in storage for 19 plus months and it has from day one been a good experience. Robyn is a very good manager and her team is always there to support you!

STEVEN H.  |  Overall Experience 
Rating:
5.0

Always great service here

Warren B. 
Rating:
5.0

Nothing, my experience was great.

Johann G. 
Rating:
5.0

N/a

Brandon B. 
Rating:
5.0

Customer did not leave a comment.

Joshua V. 
Rating:
5.0

Your staff was very helpful and friendly

Kimberly M. 
Rating:
5.0

Customer did not leave a comment.

Janis K. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Great service.

Paul K. 
Rating:
5.0

Wonderful experience. Great staff, sturdy and well made UBoxes, reasonable pricing, on time drop off/pickup of UBoxes and smooth process. Great job UHaul!

KEN T. 
Rating:
5.0

The best ever service, Thanks.

Phillip R. 
Rating:
5.0

I've rented trailers from this location twice and both experiences were great.

Thomas E. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

I think you have a great service with friendly people to serve us. Don't change a thing !

Rickey H. 
Rating:
5.0

My overall experience was amazing. Everyone at this location was friendly and helpful.

Suzanne A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Winter L. 
Rating:
5.0

You're in another truck from you and and take it to Florida but it is expensive right now so I will have to wait till the price goes down if you do go down and you let me know thank you very much

Barbara S. 
Rating:
4.0

Customer did not leave a comment.

Dennis L. 
Rating:
5.0

the employees r very friendly and if u have a problem they do what the can to help u out

Tiffanee M. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Rick H. 
Rating:
5.0

Customer did not leave a comment.

Cynthia C. 
Rating:
5.0

Customer did not leave a comment.

Rebekah R. 
Rating:
3.0

Assistant manager was rude, very unfriendly. Needs social skills.

Theresa G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
3.0

Customer did not leave a comment.

JAKEB W. 
Rating:
5.0

Robyn was so extremely helpful

Sarah W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER W. 
Rating:
5.0

Customer did not leave a comment.

Jeffery S. 
Rating:
1.0

Difny give me accurate quote then told me not to worry then charged me $200 more

Michael M. 
Rating:
5.0

Great service! I've been to this location many times for boxes and everyone is always friendly and super nice

susan S. 
Rating:
5.0

Customer did not leave a comment.

Kathy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Thanks so much! In the midst of a lot of stress and unpredictable challenges, your helpful and flexible staff was a godsend. I don’t live in the area anymore and I’m disabled (not dying anytime soon, but I can’t travel long distances by myself and my endurance is limited). On extremely short notice I had to find a way to retrieve things from my deceased parents’ home and a place to store them, or forfeit them for good. I’m blessed that friends in the area could help, and that they went to your facility for the space. In the 2.5 years since the rental was established, I and a rotating cast of friends have been in and out. I also had to switch out the billing to go from my friend’s card, to mine. When that card expired and I missed a payment, your staff was patient. When the flooding occurred, I was notified promptly. On that note, while nothing of mine was damaged, I WOULD have been upset if it had. Of course you anticipated customers that were affected would be justifiably upset, but your response was unlike almost any other business I have to deal with—you owned it. As far as I could tell, there was no delay notifying customers while you consulted with attorneys to craft a script of word salad full of excuses and devoid of responsibility. Staff simply emailed and called, knowing they were going to get an earful from some people. That kind of moral fortitude is rare these days, and it absolutely makes a difference, especially in the lives of people like me. With far fewer functional hours a day to take care of responsibilities, health, and needs, it an be difficult to carve out any time to relax and enjoy life, even when everything goes as planned. When unexpected events come, a friendly voice, kindness, honesty, and helpful attitude makes a HUGE difference. I’m highly confident that you've taken steps to avoid future floods, and would recommend your facility to friends. If there is a way for me to send my compliments to “higher ups,” please send me the contact information.

Lisa S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike F. 
Rating:
3.0

Customer did not leave a comment.

Juan N. 
Rating:
5.0

Staff were quick and friendly.

William H. 
Rating:
5.0

I am very happy with this facility.

Philip S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

All went great

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

staci C. 
Rating:
5.0

Customer did not leave a comment.

cortez S. 
Rating:
5.0

Customer service, availability and pricing are all better than any rental agency I've encountered.

Thomas E. 
Rating:
5.0

Customer did not leave a comment.

Phillip S. 
Rating:
5.0

Great friendly and fast service. Hassle -free experience!

Martha L. 
Rating:
4.0

Very clean and well lit. Easy access and plenty of carts available. No hidden fees. Highly recommend this location!

Mary L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Great service! Thank you.

Roger C. 
Rating:
5.0

Great sales reps

dennis s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corey S.  |  First Impressions 
Rating:
5.0

1st time using a storage area, In the customer service was great!

Clifford A.  |  First Impressions 
Rating:
5.0

Andrew was so nice and helpful.

Sarah W.  |  First Impressions 
Rating:
5.0

Excellent and friendly customer service as well as a convenient location.

Joshua F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jay P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PHILIP S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

tera t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryan W.  |  First Impressions 
Rating:
5.0

The ladies were all super warm, helpful and just wonderful to work with. They were very professional courteous and great at explaining procedures.

Mary Ann L.  |  First Impressions 
Rating:
5.0

Staff was friendly and knowledgeable. Gave us a tour of the facility and explained everything. Very clean and well maintained. Would highly recommend.

Cynthia M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin C.  |  First Impressions 
Rating:
5.0

Ty

tammy n.  |  First Impressions 
Rating:
5.0

Owner is awesome and wonderful to work with. Facility in great location, has great storage options and super clean.

Kenneth T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brain L.  |  First Impressions 
Rating:
5.0

Staff here is awesome, I would definitely recommend to anyone needing storage or other moving needs.

Tori W.  |  First Impressions 
Rating:
5.0

Employees are so helpful and friendly.

Bonnie T.  |  First Impressions 
Rating:
5.0

So far so good. I placed my items in storage after renting the truck and the place was clean. I really like the carts at the front of the storage facilities. It makes moving in Fast and efficient.

ALICIA P.  |  First Impressions 
Rating:
5.0

The staff was extremely helpful and friendly.

Richard H.  |  First Impressions 
Rating:
4.0

Friendly people

Diane T.  |  First Impressions 
Rating:
5.0

Very good customer service.

Kevin S.  |  First Impressions 
Rating:
5.0

Thank you Robyn.

Finishing T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEANNE S.  |  First Impressions 
Rating:
5.0

Awesome customer service

Antoine C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raeann G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

pat m.  |  First Impressions 
Rating:
5.0

good staff friendly and knowledgeable.

Jonothan S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karon D.  |  First Impressions 
Rating:
5.0

Staff was helpful and facility was clean.

Kathryn D.  |  First Impressions 
Rating:
5.0

Robin was fast efficient and very polite. Thank you for making this a very easy transaction Robin. Sincerely Barbara

barbara f.  |  First Impressions 
Rating:
5.0

Very nice facility. Yes, I love the service. The employees are super nice.

Pamela M.  |  First Impressions 
Rating:
4.0

This facility is great !!!!!! Debbie, Tara, Jimmy and staff are always welcoming and so friendly I have used two different facilities in the past six months and this was is soooooo much better than the one in Florissant close to Lindbergh and Florissant Road That one is clean but have issues with one of their staff Members who always seems to plan his incompetence on the weekend to “issues with the computer” Smaller guy who seems always frustrated and not friendly at all like I am bothering him by being there Glad I know longer have to deal with him Courtney at Florissant was very helpful as well. As Alex?(the manager) but as I mentioned the late worker on Saturday orSiunday.....not so much

Karl Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cindi B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jenny H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bob P.  |  Online Move In 
Rating:
5.0

Staff was friendly! Less than 3 miles from my house.

Patrick J.  |  First Impressions 
Rating:
5.0

Good experience.

STEVEN H.  |  First Impressions 
Rating:
5.0

Thus was the first time I ever used uhaul personally and the workers at the lake St. Louis location were amazing they helped me with everything that I needed I couldn't ask for a better team to help.

Malik T.  |  First Impressions 
Rating:
4.0

It was an quick and easy transaction.Greg Gramlich

Greg G.  |  First Impressions 
Rating:
5.0

Very friendly, informative, walked me to storage entrance, showed me how to gain access, walked me to the unit, super clean! If you were in a movie and wanted a secret office, this is it! C Peterson

Morrison H.  |  First Impressions 
Rating:
5.0

Quick qnd easy proc3

juile D.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

Back
To Top