Customer Reviews for U-Haul Moving & Storage of Lake Wales

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Lake Wales

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Michael K.
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Customer did not leave a comment.

Chelsea L.
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Customer did not leave a comment.

Mukesh P.
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Customer did not leave a comment.

John G.
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Everything went well. So it isn't broke don't fix it

Alicia M.
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Personnel was very helpful and accommodating.

Shereen W.
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This uhaul store is the most helpful one I have ever experienced and they have needed supplies

steven r. | First Impressions |
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Customer did not leave a comment.

tim H.
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Customer did not leave a comment.

mitchel W.
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We had a death on Friday and it was Mr Woods father in law we had to stage everything in two days to get a truck with limited funds it was within our budget so greatful

ivelisse C.
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Customer did not leave a comment.

Michael W.
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Customer did not leave a comment.

latryna C.
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Nothing!

Tamara S.
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We use this location a lot. The staff are amazingly friendly. Very attentive and helpful Would always come back here

Jeffrey L.
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Great place

ricardo K.
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Customer did not leave a comment.

michael D.
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That's the way to do it.

Steven S.
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Customer did not leave a comment.

yoska r. | First Impressions |
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Customer did not leave a comment.

Jeffrey L.
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nothing great place

Jeffrey L. | Overall Experience |
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Great Place

dennis v. | Overall Experience |
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A great experience. Wonderful people.

duane E.
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Customer did not leave a comment.

jeffrey J.
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Customer did not leave a comment.

Daniel P.
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charging for gas and .99 cents per mile sounds like a double dip to me! OTHER THAN THAT THIS FACILITY WAS EXCELLENT!

Tiffany B.
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Customer did not leave a comment.

tamara g. | First Impressions |
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Customer did not leave a comment.

thomas g. | Overall Experience |
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Customer did not leave a comment.

ashley R.
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The employees here are very friendly and get you in and out quickly.

William P.
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Facility is always clean with professional staff always ready to assist with any of your needs.

woody D.
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ALL GOOD OWNER VERY HOSPITALE.

katheryn c. | First Impressions |
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Customer did not leave a comment.

eric C.
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Customer did not leave a comment.

suzanne e. | Overall Experience |
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Clean and well maintained, convenient, secure and well lit, friendly and helpful staff, would recommend, rated "Excellent".

john T.
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Customer did not leave a comment.

alex N.
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Customer did not leave a comment.

dennis V.
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Customer did not leave a comment.

Jacobus C.
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Very friendly and nice storage unit.

thomas g. | First Impressions |
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great facility and personnel to help

Mose B.
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Everything was great!!

Michael C. | Overall Experience |
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Great storage facility!

james K.
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Customer did not leave a comment.

Christopher L.
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Customer did not leave a comment.

Chris D. | Overall Experience |
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Good experience. No issues!

WILLIAM B. | Overall Experience |
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Excellent

janice G.
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Customer did not leave a comment.

wesley j. | First Impressions |
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Good Customer Service..They also get you in and out

William B. | First Impressions |
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Quick and easy

JEAN R. | Overall Experience |
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The facility is very nice. I was never there at night so I don't know about lighting. But I would recommend it to those who live nearby.

maureen v. | Overall Experience |
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Good experience!

Anita T. | Overall Experience |
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Excellent in every way!

alan S.
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Very friendly service

edwin V.
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The attendants at both the pick-up and drop-off locations were very helpful and most pleasant to be working with. Excellent service!

Julie E.
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Customer did not leave a comment.

marie A.
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Customer did not leave a comment.

Gerald F.
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Customer did not leave a comment.

mike c. | First Impressions |
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Great people! Got everything set up for me quick and easy !

Linda B.
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Customer did not leave a comment.

Enrique G.
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Not 5, but 10 srars service Iris and Hubby are awesome

Christopher C.
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Customer did not leave a comment.

Robert F.
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Very clean and organized

Matthew L.
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The groundsman at that location "Bradley" and the resevationist "Iris" are exceptional employee's for your company. Professional and courteous they have gone out of there way to make my experience the absolute best. I will come back to that location because of them!!!

David S.
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Customer did not leave a comment.

carol c. | Overall Experience |
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Highly recommend this facility

Jacob B.
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Customer did not leave a comment.

Kevin S.
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Phil & Iris are fabulous!

Eddie T.
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Customer did not leave a comment.

Michael D.
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Arrange for toll charges to be paid.Making me contact SunPass for up to 10 days sucks

steve A.
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Customer did not leave a comment.

HARDEE A.
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Absolute great service will be using this location for all future rentals

EDWIN G. | Overall Experience |
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Very nice person, friendly and really helpful. Always polite and attendant. Thank you 100% satisfied.

Chasen D.
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Customer did not leave a comment.

Errol M.
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Customer did not leave a comment.

Raul G.
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Says a price and is don’t true

joseph J.
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Great no problems. Smooth rental

Javier J.
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Have to make a U-turn to get in parking lot with the truck

Jennifer L.
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Very friendly and knowledgeable.

Michael C. | First Impressions |
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Philip was outstanding! Exceptional customer service!

liza M.
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The man in the office who handled my transaction was extremely rude and sexist, questioning my experience with driving a cargo van. My husband has rented trucks from this same location numerous times before, and has never been questioned about his ability to drive. I have done business with this location several times in the past, but I can guarantee that this was the last time.

Antonio David P.
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Customer did not leave a comment.

Anita T. | First Impressions |
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Extremely professional and competent staff!

Danny T.
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Customer did not leave a comment.

William P.
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I would recommend checking the vehicle used in this reservation and have the headlights aligned. Both are aimed very low. Otherwise, everything service and equipment wise was excellent.

RALPH K.
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Customer did not leave a comment.

REBECCA G.
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Customer did not leave a comment.

Bob C. | Overall Experience |
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excellent customer service by both associates who helped me and my wife thank you

Bob C.
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excellent customer service

Beth V.
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Customer did not leave a comment.

PADDRICCA C.
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Customer did not leave a comment.

Errol M.
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Location and after hours drop off are very convenient.

Deborah H.
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Customer did not leave a comment.

Richard F.
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Nothing, Customer Service was outstanding and the facility’s and equipment was excellent! BRAVO to Phil & Iris

clifford R.
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Customer did not leave a comment.

clifford R.
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Managers are friendly and helpful.

Sean Z.
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Customer did not leave a comment.

Abigail C.
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Customer did not leave a comment.

donald R.
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I drop off the trailer less then 24 hours later, then they called my daughter looking for the trailer that had already been returned and didn't contact me first. Then when I did get the E mail I can't view the recipe...

dennis S.
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Everything went quite smoothly with no hitches.

Daniel C.
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Outstandig and friendly staff!!!

John H.
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Great folks.

Edward M.
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Customer did not leave a comment.

Aida C.
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Customer did not leave a comment.

barbara A.
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Customer did not leave a comment.

Scott G.
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The location was not familiar with the digital check in option and had me quit that process when I was almost done to do the check-in in person.

LUIS R.
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Make sure the seals are close

Dean M.
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Customer did not leave a comment.

Aaron C.
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This is by far the worst experience I have ever dealt with renting a truck. There was blood on the seats and arm rests. The trucks tow haul switch didn’t work. The manager and assistant was the worst people ever. They actually told us we were not welcome back. Horrible horrible horrible

Jason D.
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Customer did not leave a comment.

timothy M.
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Everything was fine

Joseph P.
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Customer did not leave a comment.

RALPH K. | First Impressions |
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The paperwork was a breeze, everyone was real nice and easy to talk to.

Robert S.
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Customer did not leave a comment.

DeAnna C. | First Impressions |
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The Gentleman who handled my movein was very professional and courteous he helped me every step of the way going above and beyond what was asked. I will ALWAYS recommend this storage facility to anyon

sue z. | First Impressions |
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Very helpful

Tawnilynn M.
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Customer did not leave a comment.

LAWRENCE K. | Overall Experience |
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I had a storage unit at this location for 13 years. It was DBA "Secured Storage" and "Century Storage" before "U-Haul Storage." I believe it has improved over time. Management friendly & helpful.

Tim C.
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Nothing !

kim w. | First Impressions |
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The people at Lake Wales hey 27 u-haul are great.

Andrew C.
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Customer did not leave a comment.

tavaris b. | Overall Experience |
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Nice staff

william W.
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Customer did not leave a comment.

Laura A.
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They did not want me to drop off my truck there because their lot was full.

ALMA D.
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Every thing was great. Iris and Christopher was great. Their pleasant smile, knowledge and skills speak volume to me. Thank you

Corrine H. | Overall Experience |
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The staff was always friendly and helpful. Very helpful and courteous. I would recommend this facility to my friends.

Bob C. | First Impressions |
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Chris was extremely knowledgeable and helpful

Alejandro R.
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Customer did not leave a comment.

Luisa R.
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I rented a truck for a long distance one way trip. The truck had a transmission problem. It would not switch gears easily also the brakes were really bad. It was the scariest trip I have ever taken

Rebecca M. | Overall Experience |
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At all times that I had interactions with the staff they were always helpful and friendly.

Eric S.
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Employees were very helpful.

Linda R.
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Vehicle was ready and clean, staff were helpful. Mobile online order and check in worked a treat. No problems I would use this location again.

Matthew B.
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This was the easiest rental I've ever got. The staff was super helpful and even helped hook the trailer up. Just a very nice experience compared to other uhauls I've been too

karen g. | First Impressions |
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So helpful and nice

Jose F.
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Customer did not leave a comment.

lyell s. | Overall Experience |
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Every employee was friendly and very helpful. The facility was secure and well maintained. I would highly recommend doing business with this U-Haul storage location. They were the best!

Kristina K.
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Customer did not leave a comment.

linda S. | Overall Experience |
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Excellent!

Gene v. | Overall Experience |
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Excellent Service

BRIAN B. | Overall Experience |
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Management went out of their way on numerous occasions to accommodate my needs. Outstanding service and product.

dianne l. | Overall Experience |
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No complaints. Appreciate the service.

john c. | Overall Experience |
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Phil and Iris are so professional. Wonderful staff very helpful.

ruby b. | Overall Experience |
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Both ladies in office was helpful to me. It took no time at all. And thank you!!

christine n. | First Impressions |
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Phil & his wife were just wonderful and explained everything. Glad to be storing my items where such a nice & caring couple reside!

Dennis R. | Overall Experience |
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Phill Treated everyone like family made the entire process very simple. He was always willing to go the extra mile to make the experience pain-free . He is a tremendous asset to your organization.

kenneth k. | Overall Experience |
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Friendly and helpful service!!

betty h. | First Impressions |
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They have always been able to take care of me and get me in when I need storage space.

Jennifer C. | Overall Experience |
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Phillip and Iris was extremely kind and helpful, they keep the area very clean and safe. Thank you for your help!!!

PAULA T. | Overall Experience |
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Had storage here for 8 years and just moved all items out and there were no bugs, no cobwebs, no water damage from multiple tropical storms and hurricanes. I was super surprised and happy.

ALLEN L. | Overall Experience |
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Great service

Adelaida F. | Overall Experience |
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All of the staff were very friendly and extra helpful. Planning on using the facility again.

Juana S. | Overall Experience |
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The owners are awesome and always sweet. Excellent customer service Abe the other reps were all nice too. This particular Uhaul company has been awesome and is one of my favorites. Thank you so much.

BRIAN B. | Overall Experience |
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Never Again::: too many fees restricted access unless you pay for it easier and more convenient to go down the street to Life Storage where you have a gate code that you don't pay for and cheaper:::

sharon d. | Overall Experience |
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The woman working was less than proffesional

robert w. | Overall Experience |
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Great staff

deborah S. | Overall Experience |
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Very helpful and courteous staff. Made a difficult move less stressful. I was very impressed with professional and thoughtful way the staff addressed my needs.

STEPHANIE D. | Overall Experience |
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Entire experience from the time we moved in to out as well as the truck rental was excellent. Very nice couple and very accommodating, will definitely recommend this storage unit and truck rental.

Liz G. | Overall Experience |
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Phillip and Iris are the best! I highly recommend this Uhaul facility.

SCOTT h. | Overall Experience |
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Phil and his wife are very knowledgeable, helpful and very nice to deal with.They will help you in anyway that they possibly can without a problem. I highly recommend this place for sure.

Adelaida F. | First Impressions |
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Very friendly, attentive and helpful staff

robert h. | Overall Experience |
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.

dennis w. | Overall Experience |
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Phil and his team are great! Highly recommended!

Charla C. | First Impressions |
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Everyone was very courteous and helpful. Would recommend this facility to any of my friends.

TROY H. | First Impressions |
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Christopher was very helpful and a great welcome to Florida

lloyd v. | First Impressions |
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Hi

phyllis a. | Overall Experience |
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I was very happy with my experience at UHaul. Thank you ...this was the first time I’ve actually rented a storage area , but I’ve looked at others that weren’t as desirable.😊 Thank you

LEANN P. | Overall Experience |
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Nice facility. Would recommend highly!

dev N. | Overall Experience |
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Staff is very nice and helpful.

theresa o. | First Impressions |
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please fix your doors......

DIANE T. | First Impressions |
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Very nice people to deal with dealt with them 2 Years ago and had excellent service so when I needed a storage again they were my first choice. Thank you

Robert A. | Overall Experience |
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The staff were friendly and professional.

Corrine H. | First Impressions |
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the storage units are excellent. Moving into the unit was very easy. Personnel at the storage facility is very helpful and knowledgeable. Very pleasant experience.

thomas q. | First Impressions |
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Excellwnt service, Phil and his wife are looking forward to work with you to fulfill your storage needs. Friendly, courteous, and professional service. 100% recommended.

juinita b. | Overall Experience |
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Mr. Phillip & Mrs. Iris were very professional and knowledgeable in helping me make decisions about my Uboxes and storage option. They are the Best! Prof. Juanita Butler 813.918.5676

Jere G. | Reservation |
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Absolutely satisfied with my experience. I recommend this facility to all.

April M. | First Impressions |
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Great customer service!

sheri h. | Overall Experience |
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Was super easy to rent the space.. loved the people running it... never reached stage b4.. couldn't have asked for a better experience! Recommended u 2 everyone!

james s. | Reservation |
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Your openness and flexibility have been helping us with a difficult (for us) move.

TERRY S. | Reservation |
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Phillip and his wife were the friendliest people I have met in ages. He and his wife totally fell in love with my dog and actually played Frisbee with him, I couldn't have found a better place.

emily d. | Overall Experience |
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I really enjoyed the month i needed them. Thanks for a friendly and clean environment

john j. | Overall Experience |
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Thank you

bruce n. | Overall Experience |
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Facility was convenient, secure, well maintained and staff was friendly and helpful. Will use again.

michelle t. | Overall Experience |
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Great

Allen L. | Overall Experience |
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It was an easy process and they were very helpful

betty h. | Overall Experience |
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Everyone was very helpful! I definitely would use them again if needed.

JOHN T. | Overall Experience |
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Staff was friendly and very helpful.

linda h. | Overall Experience |
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Very nice units and personnel. I would definitely use again if needed.

dennis w. | Overall Experience |
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Phill and his wife are a awesome team and were always helpful. I appreciate all of their efforts to give great customer service.

John E S. | Reservation |
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Excellent Servicved by all your employees. Thank You

Claudette C. | Overall Experience |
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The nicest and friendliest staff who goes the extra mile for their customers.

ANDRES L. | Reservation |
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I was unable to left the rating in blank. Then, I have not choice other than rate it 1 star. I needed it in other town. Therefore I have decided not to use the service of this U-Haul storage.

james s. | Overall Experience |
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Philip and Iris are great! They handled all of our needs quickly and efficiently, and they gave the perception that we were valued customers!

Linda B. | Overall Experience |
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Great place for storage. Clean and staff was knowledgeable and helpful

mary s. | Overall Experience |
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This was the best storage facility I have very rented from. The staff was always very friendly and helpful. The facility was alway clean and well maintained!

BRUCE A. | Overall Experience |
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Staff was always courteous and answered any questions I had

Debra M. | Overall Experience |
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The facility certainly met all our needs. Easy to get in and out.

tabitha s. | Overall Experience |
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Great people - worked hard to help us with our long transition from GA to FL.

gyrosforheroes h. | Overall Experience |
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Too expensive

jim b. | Overall Experience |
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Phillip and staff were the best. They went way above and beyond where other UHaul places weren't willing to help or even do their job. Very much appreciated!! They deserve a national UHAUL award!

Gary B. | Overall Experience |
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They did as I expected. Very satisfied.

jennifer r. | Overall Experience |
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i liked it

No reviews have been submitted for this location.

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