Customer Reviews for U-Haul Moving & Storage of Lake Wales

1,633 reviews

24789 US Hwy 27 N   Lake Wales, FL 33859
(South of Cypress Garden Blvd on Hwy 27 N)

(863) 439-4773

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(863) 439-4773

24789 US Hwy 27 N
Lake Wales, FL 33859
(South of Cypress Garden Blvd on Hwy 27 N)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Had amazing service from the store manager. Easy in, easy out…fast return with no hassles at all.

RICHARD S. 
Rating:
5.0

Superb experience from start to finish. I highly recommend using this location.

Bryan C. 
Rating:
5.0

Very busy but Tina was able to help us get a quick trailer rental all set while we needed to haul shower parts. Very frendly and knowledgeable. We returned trailer and were quickly checked out and we were on our way again. Trailer towed easy and light. We rented a 5 x 8 open trailer.

JOSEPHJ R. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS S. 
Rating:
5.0

Customer did not leave a comment.

tanethia h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH V. 
Rating:
1.0

Customer did not leave a comment.

Veronica R. 
Rating:
5.0

Customer did not leave a comment.

KAREN K. 
Rating:
5.0

Very friendly and helpful owners and staff.

ROBERT M. 
Rating:
4.0

too small to handle more than 2 customers at a time,i encountered 4 thice so i left & went back later

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
3.0

Customer did not leave a comment.

Imelda R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RODNEY B. 
Rating:
5.0

Customer did not leave a comment.

LADONNA JEAN A. 
Rating:
5.0

I’ve interacted with half a dozen or more locations throughout my life and this one hands-down is the best

Robert G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

robert G. 
Rating:
5.0

Customer did not leave a comment.

EMIL W. 
Rating:
5.0

Tina was great we came here from Ga. the u-dealer there were not trained it was not a good experience but when we got here Tina was right on it in less than 10 mins we returned our trailer and rented storage if I need u-haul again I’m looking for Tina I don’t know her last name but she needs a raise. Thank you Betty & Robert Myers

Robert M.  |  Overall Experience 
Rating:
5.0

Brad was awesome to work with. He was thorough with everything, he was very kind and courteous. We will DEFINITELY rent from this location again!

SARAH W. 
Rating:
5.0

Convenient for my final drop-off location.

James D. 
Rating:
4.0

Our experience was not satisfactory. We lost 3 hours of moving time due to not being able to pick up the U-Haul truck and trailer at designated pickup location.

DALE T. 
Rating:
5.0

Tina was excellent in handling the situation that happened at a different location. Extremely professional and the office was very will kept

kenneth G. 
Rating:
3.0

I ordered online and chose virtual check in. When we arrived and tried to check in, that service wasn't available for some reason and the Uhaul wasn't ready.

CHAD M. 
Rating:
5.0

Customer did not leave a comment.

JERRY W. 
Rating:
5.0

Very Happy with our experience here, as always.

GWEN JEAN S. 
Rating:
5.0

Agent I dealt with was a delight to work with. Most competent and organized I have seen .

EDWARD B. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
3.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

JANET C. 
Rating:
5.0

I have no complaints, very easy and smooth transaction. Great workers.

YVONNE C. 
Rating:
3.0

We were caught in the rain. There was a van and a ladder under the awning. It would have been helpful to be under a covered area.

SAMUEL R. 
Rating:
5.0

Tina is great. Very knowledgeable and helpful.

ANDREW M. 
Rating:
5.0

Gm Tina at Lake Wales store went above and beyond my expectations!! She went out of her way to accommodate my every wish!! She is truly a great asset to your company!! You need more like her!!

amy k.  |  First Impressions 
Rating:
5.0

Worked perfectly for moving a couch. DIY saved me some money! Very inexpensive.

TINA F. 
Rating:
5.0

No problems

LARRY R. 
Rating:
4.0

Have better locks and on line instructions to where if you don't show right on time , you have to call customer service and if verification is very hard at 6:00 am in the morning and the customer service wants to calls people to verify who you are 🤬

Jason M. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN T. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN T. 
Rating:
4.0

Customer did not leave a comment.

MARK B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

luanna s.  |  Overall Experience 
Rating:
5.0

Quick & efficient service

VICTORIANO G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EREZONA M. 
Rating:
5.0

Make sure tires are in good shape. One tire was drywatted and not much tread on it. We had driven only around 60 miles when it blew and shredded in pieces. We were stuck for several hours along the extremely busy Florida turnpike for several hours which was scary. I have pictures if you need them.

JERRY S. 
Rating:
1.0

Customer did not leave a comment.

Reymond S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

KENNETH B.  |  First Impressions 
Rating:
5.0

Tina was very helpful and professional.

JIMMIE R. 
Rating:
4.0

Customer did not leave a comment.

LYNDEL G. 
Rating:
5.0

Everything was great. The gentleman who helped me was pleasant and professional. The trailer was perfect for what I needed.

CHERI I. 
Rating:
5.0

Customer did not leave a comment.

ALEXIS H. 
Rating:
5.0

Customer did not leave a comment.

Maxie H. 
Rating:
4.0

Customer did not leave a comment.

CHARLES B.  |  First Impressions 
Rating:
5.0

No, today was an excellent experience.

Michael B. 
Rating:
5.0

Tina was Very Helpful in every way. Thank you

DAVID A. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

It’s the BEST that I’ve ever used in my lifetime. And I’m 80 years old.

Daniel K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

richard h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Haley V. 
Rating:
5.0

Customer did not leave a comment.

GAGNER E. 
Rating:
5.0

Customer did not leave a comment.

ALBERTO V. 
Rating:
5.0

I have not received an email or text for our payment that was requested.

DAVID B. 
Rating:
5.0

Very nice and helpful. Will use them next time need rental.

Dale A. 
Rating:
5.0

Tina was a pleasure to deal with very friendly and professional. I could not have been happier with my experience!!

ROBERT H. 
Rating:
5.0

CSR was great at helping unjitch and finish rental agreement

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

debra b.  |  First Impressions 
Rating:
5.0

Tina was awesome, She made it a great experience!

Doug J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darryl M. 
Rating:
5.0

Customer did not leave a comment.

Ronald P. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY W. 
Rating:
5.0

Customer did not leave a comment.

janci h.  |  First Impressions 
Rating:
5.0

Very clean, and a very friendly staff. I will use again if I need storage or rentals.

Sandra N.  |  Overall Experience 
Rating:
5.0

Awesome service and nice clean environment

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRA N. 
Rating:
5.0

Spray an air freshener in cab of vehicle if you notice smoke smell. We did that the night before and smell was not noticeable the next morning.

LARRY N. 
Rating:
5.0

Nothing that I can think of. It was very good in Florida where I picked up the Dolly. The young man was very helpful. In the pouring rain he hooked up the car on the dolly and because one wasn't up to par he got another and we were ready to go with a change of paperwork. Excellent personal. When returning the man unhooked the dolly, Again excellent personal. With employees like these two there should be no problems. Thank you U-haul for such an excellent experience.

JUDY S. 
Rating:
4.0

Truck apparently was wrecked and some point. Doors did not shut fully and steering was iffy

DONALD B. 
Rating:
5.0

Customer did not leave a comment.

LUIS D. 
Rating:
5.0

Customer did not leave a comment.

lisa s.  |  First Impressions 
Rating:
5.0

EXCELLENT SERVICE 👍👍👍 VERY FRIENDLY PEOPLE 😊🙂😊

ANAISHA H. 
Rating:
4.0

Customer did not leave a comment.

FREDERICK B.  |  First Impressions 
Rating:
5.0

Free gas! :)

LYNNWOOD Y. 
Rating:
5.0

Very helpful.

SCOTT M. 
Rating:
5.0

I found the staff to be very helpful and courteous and made sure all my needs were met

SCOTT G. 
Rating:
5.0

Customer did not leave a comment.

DANNY T. 
Rating:
5.0

Tina was awesome!

Violeta R. 
Rating:
5.0

Great knowledge! Had the trailer light switch I needed on site.

ANDREW M. 
Rating:
5.0

Customer did not leave a comment.

Antavia G. 
Rating:
5.0

Nothing! Very please with uhaul service!

Gerdie R. 
Rating:
5.0

Customer did not leave a comment.

Jennifer W. 
Rating:
5.0

Tina was a pleasure to work with!

SHAWN C. 
Rating:
4.0

Truck needed overhaul — engine and steering required work.

RICHARD H. 
Rating:
4.0

Customer did not leave a comment.

scott b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Thrips took care me and was very professional and had all the information I needed.

Daniel K.  |  First Impressions 
Rating:
5.0

Nothing needs to be improved - best U-Haul location I have ever used.

TODD L. 
Rating:
5.0

This positive review is ONLY for the location where I was finally able to pick up a trailer. The first location I was instructed to pick up the trailer, A1 Storage King, didn't have the trailer I had reserved. I was then sent to a gas station/convenience store where they had two available. Unfortunately, there was no one there other than the clerk working behind the counter who could help me hook up the trailer. I was told to just hook it up myself and they would provide my paper work when I returned the trailer. This wasn't acceptable so I ended up calling UHaul and arranging for a pick-up at U-Haul Moving & Storage of Lake Wales. I had an excellent experience there, but overall the experience trying to rent a trailer was terrible.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Debra K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VICTOR B. 
Rating:
5.0

Customer did not leave a comment.

Tracy B. 
Rating:
3.0

Customer did not leave a comment.

VICTOR B. 
Rating:
5.0

Customer did not leave a comment.

MORGAN P. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
5.0

They went the distance. Very professional.

ARTHUR G. 
Rating:
5.0

Customer did not leave a comment.

Hector D. 
Rating:
5.0

Customer did not leave a comment.

Henry B.  |  First Impressions 
Rating:
5.0

Courteous, highly skilled professional personnel, clean, well maintained equipment..

RONALD B. 
Rating:
5.0

nothing,equipment was great.customer service was great.

ERNEST J. 
Rating:
5.0

Trailer was old and falling apart, but the customer service at the location is always great.

STEVEN R. 
Rating:
5.0

There was no issues with the pick up or drop off. This is the best place to rent from in Lake Wales.

Dwight C. 
Rating:
5.0

Customer did not leave a comment.

GLORIANS M. 
Rating:
5.0

Customer did not leave a comment.

JAMES M.  |  First Impressions 
Rating:
4.0

Drop off went fine

John H. 
Rating:
5.0

Friendly

Shirone P.  |  First Impressions 
Rating:
5.0

Fast and efficient, effortless pickup.

RUSSELL G. 
Rating:
5.0

Customer did not leave a comment.

HOLT W. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

Customer did not leave a comment.

JAY F. 
Rating:
5.0

Truck was great. Very nice people,

STEVEN B. 
Rating:
5.0

The woman was a beautiful.. soul .. extremely helpful.. & wonderful personality..❤️❤️

Geraldine L. 
Rating:
5.0

This location is excellent, I use them 3 or 4 times a year. They always have what I need and the service is absolutely excellent. All the locations should strive to be this proficient. Thank you!

STEVEN S. 
Rating:
3.0

This rating is combining the location it should have been at except for being told one thing in the website and the exact opposite happening when trying to pick up the equipment. US27 - good Havendale - Abyssmal We had to go to the US27 location because of the idiocy at the Havendale in Winter Haven location. Don't plan on using uhaul again. Wasted time and gas and it was a huge amount of frustration.

PENNY S. 
Rating:
5.0

Usually the process to rent equipment is slow and tedious. Not here. I had three customers in front of me. Yet, I was out in a little over 10 minutes. Let's talk professionalism. One Lady came in cussing and fussing because she failed to confirm her reservation. The UHaul personnel that was servicing me at the time never allowed this person to bother her. She explained the process through the cussing, never broke her stride, and, in fact, thanked the Lady for using UHaul. Go figure??? This is now my UHaul rental location.

RALPH B. 
Rating:
5.0

Awesome awesome awesome she was great. Passed 6 other rental places afraid to get robbed. This place was spotless and over the top friendly.

David B. 
Rating:
5.0

everything was good

Daniel P. 
Rating:
5.0

Staff was extremely friendly and very helpful. Overall great experience!

JUSTIN G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dani D.  |  First Impressions 
Rating:
5.0

Staff helpful in changing to larger space on the fly.

Margaret M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Julie K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MAGALY M.  |  First Impressions 
Rating:
5.0

Tina was very helpful, friendly, and knowledgeable.

DAVID T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Myiesha N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christina k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

peter b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert M.  |  First Impressions 
Rating:
5.0

Easy to rent and a very helpful and knowledgeable staff

Brian B.  |  First Impressions 
Rating:
5.0

Front office young lady was awesome to work with. Very friendly and helpful.

ROSEMARY S.  |  First Impressions 
Rating:
5.0

I have been a customer since April 2012

ROBERT L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cassandra d.  |  First Impressions 
Rating:
5.0

The facility is spotless. The staff was so helpful. The best facility I have ever rented space from.

Holly M.  |  First Impressions 
Rating:
5.0

Great people! Got everything set up for me quick and easy !

mike c.  |  First Impressions 
Rating:
5.0

So helpful and nice

karen g.  |  First Impressions 
No reviews have been submitted for this location.

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