Customer Reviews for U-Haul Moving & Storage of Lakeland

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Lakeland

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Jahaira R. on

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Awesome experience

Spencer G. on

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Caroline H. on

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Keith B. on

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Randy M. on

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Dennis A. on

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Gloria was very professional and nice. She helped with the hook up and made sure everything worked properly. Great job.

Andres H. on

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Albert J. on

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I always receive excellent service from all the associates. Thank you,

Monique D. on

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The systems were all down, took me forever to Check in the truck and to get my refund and then I was told it’s going to take 5-10 business days to be refunded. Not to mention I was overcharged. I used 48 miles and was supposed to be charged $.59 per mile plus the $19.95. I have a deposit of $100 and was only refunded $47.00. Not numerically correct but whatever. The whole 5- 10 business days before I get my refund though is ridiculous.

Barbara T. on

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Moving to Indiana in near future. Using U HAUL again. Your employees love working with the company and so willing to assist in any way. CLASS ACT. THANKS FOR A WONDERFUL EMERGENCY MOVING EXPERIENC

THOMAS B. on

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Tammatha T. on

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My mattress and couches were inbeded with spiders my babyscroller molded n mildrew all over it. N my mattress got some orange brownish liquid stuff on them . I had to throw these things out

Albert J. on

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Thank you,

JD M. on

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JOHN M. on

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Jose R. on

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Fast and easygoing, thanks.

Diamelis A. on

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Emilee W. on

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The young guy who checked me out was very friendly and knowledgeable, but the girl you have answering the phone is rude ... atleast her voice and the way she speaks is rude. Not the best phone etiquette. I’ll be back though, I use to uhaul service a few times a year.

JD M. on

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Albert J. on

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Thank you

Jean T. on

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I checked in before I showed up at the facility (entered my towing vehicle information, scanned my driver's license), thinking if would speed up the process. Unfortunately, there were 3 people in front of me with only 1 person at the counter. I had to wait 20 minutes. When I returned the equipment, there was a Truck that has been returned in the drop-off lane. There were other trailers in front of that truck preventing the employees from moving the truck. It took another 15 minutes before I could drop off the trailer. I feel like I wasted more time than necessary.

Stephen G. on

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Fewer corners.

Terence G. on

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Jewel M. on

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LORETTA S. on

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Friendly professional knowledgeable staff . easy in and out no hassle. great place ...

Clive H. on

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raymond P. on

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Mateo C. on

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There was friendly helpful and knowledge all the time we needed thank you guys

DEBRA S. on

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Not enough customer parking, long wait time and computer system problems

Gary C. on

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Lorraine G. on

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APPRECIATE CONVENIENCE AND COURTEOUS STAFF

Richelle O. on

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Albert J. on

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Always great service

Sandor A. on

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Barbara T. on

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All staff was extremely helpful. To long of a wait for service 1 cashier with 7 waiting.

james C. on

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Marquis H. on

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Excellent customer service representative

Charles M. on

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Armando V. on

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JD M. on

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Keith B. on

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David C. on

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becky H. on

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Our rental went smoothly. No recommendations.

Maria E. on

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Bradly was very nice give that nigga a raise

ronald D. on

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allen S. on

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Great rental experience.

Charles H. on

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Check in personel were outstanding. Never had to go in to store. Loved the customer service.

Julie W. on

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None, great job!

Michael W. on

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Travis H. on

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Quick efficent service ! Courteous, knowledgeable personnel! Thanks for everything.

Matthew S. on

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sharon G. on

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Realized we had replaced too much gas back into the tank of the van after we were returning the van. Mentioned to the rep what they do in this case and the answer was nothing.

Robert E. on

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margaret C. on

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Have more desk help at check in.

Jeffrey O. on

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sharon H. on

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Val D. on

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Rachel L. on

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All the staff were very friendly! We usually use budget, but needed a cargo van on this occasion. The price was fair, and the vehicles condition and availability were excellent. I interacted with four different employees during pick up/return, and they were all very attentive and helpful. Over all a very good experience!

LARRY H. on

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Deborah V. on

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Robert P. on

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No comment

George A. on

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Would have been helpful if the agent asked me questions about the size of trailer I needed. As it was I needed a little bit larger and wider

NANCY S. on

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This facility was absolutely fantastic. The lady at the register, I wish I could remember her name, was just fantastic. She was excellent at her job. Excellent with customers. Just a great experience all the way around. The gentlemen who worked in the lot was just great showing us how to connect the trailer to our Jeep. . It was also very HOT out there and he was so patient and trained us well.

lew J. on

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Maria R. on

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andrea N. on

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Eugene B. on

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The location is difficult to get into at times. From the north.

Peter B. on

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The dolly left inside the truck gets in the way.

Cassandra S. on

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Matthew M. on

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Always nice. Always professional. Always has the trailer I need. What more can one say.

Rebecca S. on

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LARRY H. on

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VERY HELPFUL

Paul W. on

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John L. on

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Jiali Z. on

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The 1st employee is not trained well and spent 2 hours to book the container. The employee in pick-up location is rude and not friendly at all. No recommendation to anyone else.

Debora S. on

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Karen M. on

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Christine H. on

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Cindy S. on

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Nazareth N. on

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Hard to find parking spot

Tammy D. on

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mark B. on

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They said that since we were unloading and there on time wouldn’t charge for another day because it took a few minutes longer to unload and get the truck checked back in when I seen the receipt they charged me $40. I’m disputing because that’s not what the woman at the counter said when specifically asked.

Shawnda B. on

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Alan G. on

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jordon W. on

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Craig Y. on

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Staff was awesome (especially Irwin). Thank you!

Cindy S. on

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Rommel Z. on

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There's only one person in the office and she cannot answers incoming calls as she attends customer. I called 5 times and I was put on hold all the time. On one call, I waited 25 minutes but I got no answer and finally I gave up.

William V. on

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More counter help that knows what to too it took me over a hour to get my truck I reserved a day in advance for then I dropped it off same day and another hour for me to get checked out it was a joke of a place to get any service

george S. on

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Try to move returned vehicles quicker, so as not to block the entrance.

Javier P. on

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More help behind the counter

Gary M. on

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Great helpful staff

James B. on

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Cindy S. on

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Albert J. on

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Always great service

Toni L. on

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Delia F. on

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The staff at this location is always great. My issue is with corporate policy. I purchased the CDW with my rental. The next morning I was charged $158.23 for damages to the truck. In the contract it states in paragraph 8 “However, in return for paying the applicable Safemove, Safemove Plus or Safetow fee or separate Damage Waiver fee for Pick Up Trucks or Vans, the Company will waive Damages to EQUIPMENT, Pick Up Truck or Van resulting from collision, upset, overturn or fire. There is a $150 deductible for any occurrence in the state of New York. “ I rented the truck in Florida and should not have been charged any fee for damages. I want the damage fee refunded in full.

Matthew B. on

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Lyle H. on

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Nothing!

Matthew A. on

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Vehicle was very old and had a lot of damage .Drivers door was not closing properly and extremely noisy due to the strong air noise coming in.Employees were nice and professional .Service was good but the truck was in bad condition overall and would not rent again.

marlo B. on

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Albert J. on

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Thank you

john G. on

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Sammie C. on

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All good.

William B. on

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MERLYN G. on

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Glorie went beyond great customer service. She took care of every need I asked of her. Great place to do business.

Sharon S. on

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Great staff! Very friendly and professional. Saadi was great helping us determine what solution was best for us! Glorie was extremely courteous and helpful during our truck drop off & storage check in

Rosa P. on

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They guys got there to pick up my Ubox at 8:30a and they lied and told them I had scheduled it for 12:00pm. I never talked to anyone there at all about a time. They gave them a hard time.

Jonathan P. on

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Better communication by U Haul in general with the customer. Box arrived 3 days early, told someone will call, nobody did. I went to facility and got my belongings

shannon v. on

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Awesome Great Job!!!

shannon v. on

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Very Helpful! Clean and took truck there instead of other location when I was moving into storage there.

patricia h. on

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They had no idea we were even coming to get the U-Box even thought I had called a half hour before Thank God the Forklift driver was on duty otherwise we would not have gotten it put on a trailer.

Iris S. on

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Amazing staff. Knowledgeable and super friendly. Would recommend to anyone.

JACQUELINE T. on

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i would truly recommend anyone to rent.

Shaqulea T. on

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N/a

Brenda C. on

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Great customer service!

sandra j. on

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Thank you, sincerely for the convenience of local extra storage space. You are valued and appreciated. Sandra Johns

ROBERT G. on

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Brenda C. on

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Glotie is Awesome!

claudia h. on

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Very helpful and frien dly staff.

Ralph D. on

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The service was excellent, everything was just as described in the contract. Never saw the facility, so I couldn't comment on it.

vicky g. on

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Great location, great facilities, great staff!!

JACQUELINE T. on

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The day i moved my daughter's things into the storage. There was a gentleman that seemed to be handling things on his own in the front. He however was very nice and helpful.

Elizabeth G. on

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The associate signed me up for the auto pay with the same card as I was planning on traveling out of the country for a month. But I got a message that I was charged $15 for late payment a month later.

DEAN S. on

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Would like to have more available space for vehicle parking to load and unload.

lenora f. on

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Thanks for the welcome to Lakeland the employee was great keep up the good work

Dawna C. on

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They where very clean and affordable

DEAN S. on

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Very helpful

Adam C. on

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The setup was made the storage units unusable. With trailers blocking access to the storage units. I will never give uhaul a single cent for as long as i live due to this ridiculous experience. 🖕

tim h. on

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staff was courteous and accommodating,manager provided superb customer service.clean and nice facility

jose o. on

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I would feel better not to speak

Encarnacion N. on

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Was wondering if there would be a credit since I moved out on the 15th and had paid they the 19th?

Michael S. on

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The staff was courteous and friendly, the storage area was very clean

Sharon G. on

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I was very dissatisfied with your service. They were 5 hours late picking up my boxes which left me scrambling to catch my plane. Tried to charge me 750.00 more and then tried to charge me late fees

chantice s. on

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Appreciated them working with me to get my things moved. Excellent customer service!

Lorraine G. on

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reservation desk did a poor job in booking the spot. I asked for ground floor, and could use $25 coupon from U Haul. When at Lakeland I had upper unit, could not use coupon. Staff was great though

Steven T. on

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Despite having a confirmed reservation for 9:15 AM, upon arrival, my U-Box was not on a trailer and staff had trouble locating it. It took over an hour before I was able to get on the road.

brandi c. on

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Horrible! Moved from states away and was lied to when I arrived.

delores h. on

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Thanks for storage unit.

KEN J. on

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Delaware Valley storage farm was extremely helpful and courteous

Martha H. on

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U-Haul has always been my go to when moving. Excellent customer service experience in Orlando, Daytona Beach, and now Lakeland FL. I highly recommend you to anyone.