Customer Reviews for U-Haul Moving & Storage of Lakeland

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Lakeland

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VICTOR P. on

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Christopher P. on

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Jennifer S. on

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Great teamwork and customer service!!

Carl M. on

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Personnel were very nice and helpful.

Pamela M. on

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Parker H. on

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Well first I arrived 30 minutes early for my reservation and was the only customer at the time. The clerk got the truck ready; however, assigned the wrong truck to my bill so I had to wait for her to fix the issue and switch trucks. Overall a 15 minute process took over an hour. Secondly and mostly, the truck I received was old and not well maintained. After loading the truck, I realized a guide bar to the ramp was rusted completely through and broken making the ramp unable to push back in. After waiting 90 minutes for roadside assistance, the guy was able to get the ramp in but advised it was broken and I would have to call roadside again after unloading the truck. Overall, customer service did well trying to make it right but the truck should have never been rented out in that condition. I will use other companies in the future.

Aric K. on

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We washed the trailer ourselves. It was absolutely filthy. Other than that, everything was fine with the equipment. Gainesville only has 1 location that accepts trailer returns, and that was 45 minutes at least, round trip. Wishing more locations accepted trailer returns for one way trips.

Albert J. on

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michael B. on

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Tom Q. on

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Ervin, Jean, and especially Shalawnda (I know that isn't spelled correctly, but you know who I mean) were just great. Friendly, helpful, and easy to work with. I would definitely use that place again!

Russell T. on

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Very accommodating

Anthony F. on

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Thomas W. on

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Designated drop off location could not accept vehicle due to having no space, I had to go 16 miles away to return it. Lakeland site was an easy drop off. Employee checked in truck quickly.

Robin G. on

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The location is too small for as much business as this store does It really is becoming a safety hazard

John B. on

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john t. on

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Customer service was top notch. Very pleasent and respectful.

Debra P. on

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Hal P. on

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Albert J. on

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Thank you very much.

Christopher P. on

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Courtney D. on

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I went over 11 miles on my mileage agreement and was charged for 16 miles over. Will use another location next time don’t have any money to give away.

Tyrone H. on

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One thing to Truck her problems and issues with it the brakes are squeaking and the lady told me that was normal when I call U-Haul and I am a mechanic and I know that’s not normal also the mileage is not correct because I used mileage on my car to compare with the truck and it was way off

Pamela M. on

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Mark B. on

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Improve the "Point of Sale" Equipment. The employees have to deal with constant problems with them. Everyone at this location was fantastic. I spoke with 4 or 5 people, they were all great. Also, the bathroom was the cleanest bathroom I think I have ever seen at a place of business.

gary G. on

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Drop off was quick and easy

Carmen V. on

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Matthew S. on

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rick J. on

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Very efficient location.

Hilton T. on

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Jerome F. on

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offer unlimited miles......just a thought.......

Ivan H. on

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Nicole D. on

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Venessa E. on

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Stephen G. on

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Perfect

Keith W. on

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Very quick check out, great service. It only took a few minutes. The return was the same. Once the truck and equipment was checked, everything was completed right there and an email was sent for the billing. Thanks.

Kevin P. on

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Kevin P. on

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Arrived early at the location by 1hr and they had a truck ready for us. Very nice people here and helpful. Keep up the good work Lakeland!!

Gary S. on

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George G. on

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Great job

Jason G. on

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Barry B. on

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Laura W. on

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Very accomodating for the short notice I gave them. Clean friendly facility. When the New Facility opens it will be less congested

taylor B. on

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ELAINE P. on

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the parking situation leaves a little to be desired - the reason for the 'above average and not an 'excellent' rating. i arrived 10 minutes before opening, so i could get in and out quickly - and they were already there!! the women running the show are awesome! great customer service. the guys checking the vehicles in and out were just as customer friendly. wonderful overall experience!

Donna T. on

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It’s 5 days after I checked it in, selected email vs peeing out and still haven’t received receipt w charges. I called today and it’s still not billed out. I know it was pretty holiday, but I expected to get my final receipt sooner in case charges are wrong for any reason and guess I’ll have to ask for print out at time of check in now vs email.

Angel P. on

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RANDY J. on

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Very helpful staff, they made it easy to get in and out quick

Patrick R. on

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great location, great staff. My best U-Haul experience ever.

Michael B. on

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as always GREAT SERVICE HERE!!!!!!!!!!

Richard L. on

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Praaanna V. on

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We had difficulty location return key drop box. Wish the signs were there to assist

Scott H. on

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give more information on the process when using assistance and let your locations know what is happening. For the money paid your support and service via email and phone was VERY VERY POOR. I will never recommend your company to anyone. Unacceptable service.

John R. on

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everyone moving trailer by hand with manual dolly. WOW. 6 X 12 . KILLING ur people

Jakera D. on

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daniel K. on

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Carlos J. on

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ALL GREAT

herando V. on

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Excellent service

Rashawn G. on

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Ruben R. on

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Ebony W. on

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Glauco F. on

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Unfortunately, since the start, Uhaul services were horrible. First, it takes more than one hour to pick up my scheduled Ubox. Had to pay the Helpers to wait for me. The office´s AC was not working. In Florida! The IT system had constant failure to get the card payment, and this issue lasts for 6 months until now !!! The helpers confirmed the date, received, and didn´t appear. Had to call and pay other Helpers, delaying the moving a lot. Uhaul sent one of my two Uboxes to MA without a warning email, and kept the other here?!? So I got one box in FL and another in MA. I had an unexpected expense, and now I don´t have funds to get it back! The website is a joke. I scheduled by phone a Ubox pickup to drop-off my stuff, and the website scheduled a new one-month Ubox renting, not the one I was working on. I received a text to access my mobile device to verify my equipment return, but there is NO CLEAR WRITTEN warning that Uboxes cannot be returned after hours! Disconnect, call for instructions, reconnect, return next day. Even the website doesn´t say I can´t return after hours. I hope never, ever after forever use Uhaul services again. And I don´t recommend that location.

Gregory B. on

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Given the tight space of this particular location, improved signage to point out to customers where to park versus equipment pickup / drop off travel lanes. It can be confusing if someone blocks part of the entrance thinking that it is okay to park in the middle of what is a travel lane or part of the entrance to the facility

Jacqueline M. on

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There was something wrong with the transmission on our truck it ran really rough on top of that the trailer leaked and got all over my adjustable bed

Deanna I. on

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FREDERIC W. on

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Don W. on

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Person checking me in could have been friendlier but otherwise a good experience. Person checking us out was fantastic!

Rebecca W. on

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Michael M. on

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They were all top notch. Very friendly and extremely helpful. Great service

Michael M. on

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The staff at you location went above and beyond for us and it was greatly appreciated. One of your employees came in on their day off to make sure we had the service we needed. Thank you and thank all

Dennis W. on

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Laura B. on

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Your manager Glorie was helpful understanding and went above and beyond. Can't say enough good things about her and her team :)

Laura B. on

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Glorie went above and beyond taking care of us. Her and her team are a great asset to UHAUL of Lakeland, Fl.

Trecia L. on

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Kelly D. on

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Natasha S. on

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CYNTHIA O. on

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Richard M. on

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David D. on

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Kenneth J. on

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Clear up the yard. Create a better traffic flow. Customers are confused, coming in the out area and going out the in area. Customer parking is a mess. Attendants, both office and yard, are uncaring, quick to judge, bossy and condensending. It could be an excellent location as it is very strategically placed. Best of luck on improving the operation.

Dan A. on

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Wonderful marvelous spectacular extraordinary unbelievable

JOHN M. on

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Prompt, courteous service

Gary S. on

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Just keep on doing what you are doing. Being the best

Jon Y. on

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Michael D. on

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Veronica R. on

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marc M. on

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Made drop off very easy. Was there a very short time with very friendly staff to help

David J. on

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My one day rental cost me $150 plus $ 30 for gas . So much for $29.95 a day rental. And I never left the city.

Pamela R. on

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The young lady, Nikki McLennan, that helped me was having such a hard time with the computer system. It actually froze up on her. Even though she called for help, no one came to help her for another 20 min. There were two of us left waiting for help to arrive. Made the pick-up very long. Nikki did her best to help both of us at the same time, but it was very time consuming.

Paul B. on

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Be sure that you know your drop off location also, and do not drop the key off without seeing a visible body. My wife and I are in a panic mode now while we are being charged twice by the drop off location. We are trying to call customer service now. We should be sleeping to get to work in the morning.

Lorenzo M. on

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Keep up the good work. You're doing a great job.

Emilia S. on

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gloria M. on

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Excellent service, The people very nice. The manager is excellent person. Congratulations. I recomendé this service. ????????

Ken R. on

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It would be nice if there was more than 1 person available to help with rentals. There were 2 people in front of me and it took almost 25 minutes to get to the customer service person. I had a reservation in the system from another location, but when I got there, they did not have the equipment I rented.

Leslie H. on

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Sharon S. on

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I called to reserve- was given the quote of $29.95 per day...NOT what I was charged. Attendant at checkout was very abrupt and not willing to give me what I was promised during phone reservation.

Jon Y. on

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I’m not sure how you could have made it any easier or better. It was quick and efficient.

Joseph P. on

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I don't like this location based on the traffic pattern. The whole facility looked outdated and cramped and the inside store looked overcrowded. The location was clean but cluttered and definitely not "inviting". If you want this property to work better you need to buy the vacant property behind the facility. Then expand and update facility. Make it a flagship...something to be proud of...this is a corporate store not just some authorized retailer.

Poul D. on

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Very disappointed with the charges doubling when I had the truck for less than 9 hours.

STEPHEN R. on

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The lady that was at the desk is an Above and Beyond expectations in the Customer Service. She is a 5 * Employee. She is what made the UHaul Excellent Experience.

james B. on

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It was good

Rafael D. on

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Megan G. on

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The employees were very friendly and my truck was clean and nice. The over night drop off was easy and great but the line of people to pick up their rentals was outrageous. I waited 35mins at 6pm to pick up my truck. Their was only one person running the counter and 7 people in line. I'm sure the people in the back of the line waited 45mins to rent a vehicle. After driving 7 hours and working all day the last thing I wanted at 6pm was to wait in a long line to check out. Probably wont ho back because of that and the prices.

Wayne L. on

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Your new system takes too long...makes no sense to get hooked up and then back into the office...

Jahaira R. on

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Awesome experience

Spencer G. on

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Caroline H. on

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Keith B. on

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Randy M. on

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Barbara T. on

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Moving to Indiana in near future. Using U HAUL again. Your employees love working with the company and so willing to assist in any way. CLASS ACT. THANKS FOR A WONDERFUL EMERGENCY MOVING EXPERIENC

Tammatha T. on

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My mattress and couches were inbeded with spiders my babyscroller molded n mildrew all over it. N my mattress got some orange brownish liquid stuff on them . I had to throw these things out

Lorraine G. on

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APPRECIATE CONVENIENCE AND COURTEOUS STAFF

Barbara T. on

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All staff was extremely helpful. To long of a wait for service 1 cashier with 7 waiting.

MERLYN G. on

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Glorie went beyond great customer service. She took care of every need I asked of her. Great place to do business.

Sharon S. on

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Great staff! Very friendly and professional. Saadi was great helping us determine what solution was best for us! Glorie was extremely courteous and helpful during our truck drop off & storage check in

Rosa P. on

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They guys got there to pick up my Ubox at 8:30a and they lied and told them I had scheduled it for 12:00pm. I never talked to anyone there at all about a time. They gave them a hard time.

Jonathan P. on

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Better communication by U Haul in general with the customer. Box arrived 3 days early, told someone will call, nobody did. I went to facility and got my belongings

shannon v. on

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Awesome Great Job!!!

shannon v. on

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Very Helpful! Clean and took truck there instead of other location when I was moving into storage there.

patricia h. on

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They had no idea we were even coming to get the U-Box even thought I had called a half hour before Thank God the Forklift driver was on duty otherwise we would not have gotten it put on a trailer.

Iris S. on

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Amazing staff. Knowledgeable and super friendly. Would recommend to anyone.

JACQUELINE T. on

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i would truly recommend anyone to rent.

Shaqulea T. on

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Brenda C. on

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Great customer service!

sandra j. on

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Thank you, sincerely for the convenience of local extra storage space. You are valued and appreciated. Sandra Johns

ROBERT G. on

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Brenda C. on

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Glotie is Awesome!

claudia h. on

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Very helpful and frien dly staff.

Ralph D. on

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The service was excellent, everything was just as described in the contract. Never saw the facility, so I couldn't comment on it.

vicky g. on

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Great location, great facilities, great staff!!

JACQUELINE T. on

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The day i moved my daughter's things into the storage. There was a gentleman that seemed to be handling things on his own in the front. He however was very nice and helpful.

Elizabeth G. on

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The associate signed me up for the auto pay with the same card as I was planning on traveling out of the country for a month. But I got a message that I was charged $15 for late payment a month later.

DEAN S. on

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Would like to have more available space for vehicle parking to load and unload.

lenora f. on

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Thanks for the welcome to Lakeland the employee was great keep up the good work

Dawna C. on

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They where very clean and affordable

DEAN S. on

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Very helpful

Adam C. on

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The setup was made the storage units unusable. With trailers blocking access to the storage units. I will never give uhaul a single cent for as long as i live due to this ridiculous experience. 🖕

tim h. on

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staff was courteous and accommodating,manager provided superb customer service.clean and nice facility

jose o. on

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I would feel better not to speak

Encarnacion N. on

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Was wondering if there would be a credit since I moved out on the 15th and had paid they the 19th?

Michael S. on

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The staff was courteous and friendly, the storage area was very clean

Sharon G. on

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I was very dissatisfied with your service. They were 5 hours late picking up my boxes which left me scrambling to catch my plane. Tried to charge me 750.00 more and then tried to charge me late fees

chantice s. on

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Appreciated them working with me to get my things moved. Excellent customer service!

Lorraine G. on

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reservation desk did a poor job in booking the spot. I asked for ground floor, and could use $25 coupon from U Haul. When at Lakeland I had upper unit, could not use coupon. Staff was great though

Steven T. on

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Despite having a confirmed reservation for 9:15 AM, upon arrival, my U-Box was not on a trailer and staff had trouble locating it. It took over an hour before I was able to get on the road.

brandi c. on

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Horrible! Moved from states away and was lied to when I arrived.

delores h. on

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Thanks for storage unit.

KEN J. on

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Delaware Valley storage farm was extremely helpful and courteous

Martha H. on

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U-Haul has always been my go to when moving. Excellent customer service experience in Orlando, Daytona Beach, and now Lakeland FL. I highly recommend you to anyone.