Customer Reviews for U-Haul Moving & Storage of Lakewood

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Lakewood

Overall rating:

Reviews without text are currently hidden. Show them

Eric M. on

Rating:

Customer did not leave a comment.

Aaron S. on

Rating:

Rented a utility trailer and had to clean rocks, sand, broken furniture bits out before I could load my cargo.

James V. on

Rating:

Customer did not leave a comment.

felipe M. on

Rating:

Customer did not leave a comment.

Jeffrey B. on

Rating:

The young lady mentioned about being able to close out my order online. However, when I attempted to use the online option, it made more difficult and left with a sense of frustration. Everything else was great with the exception of that.

LINDA E. on

Rating:

Customer did not leave a comment.

dustin h. on

Rating:

Horrible customer service! Very disappointed with the manager. She says that she had cleaned the truck when she clearly did not. There was black oil all over and I ended up having to clean it up myself. Also, they put me at a different location without me being aware of it. Not happy at all!

kevin h. on

Rating:

Customer did not leave a comment.

Cindy M. on

Rating:

Nice people! Trailer was in great shape!

FRANCIS K. on

Rating:

Customer did not leave a comment.

Doyal B. on

Rating:

Customer did not leave a comment.

Kathryn L. on

Rating:

Customer did not leave a comment.

GABRIEL C. on

Rating:

Great service and friendly

Jennifer O. on

Rating:

I enjoyed being able to use the website to return the trailer and was able to park it after hours.

ROBERT r. on

Rating:

Customer did not leave a comment.

STEPHEN F. on

Rating:

Customer did not leave a comment.

mary m. on

Rating:

Zackhas great customer service and the online reservation & check in was easy and really convenient

Emily T. on

Rating:

The staff here were so friendly and made the experience of moving so much more pleasant because of their kindness!

Don A. on

Rating:

TRAILER WAS DIRTY. TRAILER HITCH WAS LOSE.

DORIS F. on

Rating:

Customer did not leave a comment.

Joseph H. on

Rating:

Customer did not leave a comment.

Jordan S. on

Rating:

Customer did not leave a comment.

Tyrone V. on

Rating:

First time renting here. The location was great, and the truck was sparkling clean inside. Cleanliness was super important to us, and this location far exceeds what we have experienced at other locations (in terms of cleanliness). Friendly, helpful staff, and quick service at the counter. Zero complaints. Would definitely rent from them again.

CHRIS B. on

Rating:

I was hung up on a couple times when trying to call. The people in side face to face were nice enough though.

KEVIN n. on

Rating:

Customer did not leave a comment.

Marianne D. on

Rating:

The only issue I had was that the truck I rented only had a quarter tank of gas. And was informed that I needed to return it with that much gas, which I get, but seriously? 7 gallons of gas is all that is provided? I do not feel that it is very appropriate to provide a moving truck with 7 gallons of gas. Seems a little like U-Haul is trying to get their customers to pay more out of pocket just to get some extra gallons of gas.

RUSSELL H. on

Rating:

Customer did not leave a comment.

ALEXANDER M. on

Rating:

The shop and parking lot was a little messy, but other than that, great customer service

DALISHA T. on

Rating:

Customer did not leave a comment.

PAUL G. on

Rating:

Customer did not leave a comment.

Justine G. on

Rating:

Full disclosure, don't wait till someone turns in the vehicle that they have to pay 30 dollars if below a certain part of a tank. Instead of saying it will be 3.89 per gallon.

james s. on

Rating:

Customer did not leave a comment.

David T. on

Rating:

Customer did not leave a comment.

Brenden K. on

Rating:

I was given the wrong trailer

Valerie K. on

Rating:

Customer did not leave a comment.

Joachim B. on

Rating:

I paid for my rental up front and was told I owed an extra 105$ when I returned it even though I had to drive two hours out of my way just to pick it up all due to my reservation being given away.

JEFF H. on

Rating:

Customer did not leave a comment.

Ashley G. on

Rating:

Amanda's customer service was pretty poor. There was a problem with my quick check in at the time I arrived, the computer switched it from the $14 protection plan to the $28 and when I brought it to her attention she said, "Well, you must have chose the wrong one and you will have to choose the right one now." I then showed her my paperwork showing that I had chosen the correct option and very abruptly she said, "Well it was changed!" I understand glitches and computer system malfunctions but.... she should not have been blaming the customer for this. Although, the next day she was much nicer, it may have been that she was having a bad day. Personally, as a customer, I feel like you should never been able to tell if a customer service rep is having a better or bad day. Overall, the experience was fine but her attitude on Friday put a bad taste in my mouth.

MARK S. on

Rating:

hard to turn into...not your fault just Wadsworth construction. but worth the traffic

anne b. on

Rating:

It would be nice if there were at least one 20' truck in the inventory. My understanding is the store 'got rid of' their only 20' truck a couple weeks back. The only available trucks were 17' or 24'. I didn't want to travel 5 miles to another U-Haul store and 24' was too big (I used that size last year and found it too big for our parking) so I took the smaller truck and incurred more mileage.

Roberta R. on

Rating:

Customer did not leave a comment.

John D. on

Rating:

Customer did not leave a comment.

Laura M. on

Rating:

Customer did not leave a comment.

lawrence s. on

Rating:

Fill up the fuel tank.

Gabriel P. on

Rating:

The fuel was showing full. After I rode for 16 mile went back to refill it and the total amount of gas was $10 which means is around 3 gallons. There is no way I could have used 3 gallons. The fuel needs to be checked more throughly.

Marc M. on

Rating:

Customer did not leave a comment.

Wendy F. on

Rating:

They assume you know how there whole system works. Always out for the $$$$$. I guess your corporate will be pleased.

rita p. on

Rating:

Customer did not leave a comment.

jennifer t. on

Rating:

Customer did not leave a comment.

David L. on

Rating:

Check cleanliness of rental before customer arrives.

elaine b. on

Rating:

Even though the office was very busy and there was only one person helping a long line of people, the young girl at the front desk was very helpful and friendly. I drove a brand new truck however the tires were bald. I had to drive West over Eisenhower and Vail Pass so I'm glad I had good weather. I highly recommend this office. Thank you!

linda t. on

Rating:

Great job

gary t. on

Rating:

The only complaint was that a previous user was a smoker. As someone allergic to cigarette smoke I'll be weezin' & sneezin' for a couple days. The remainder of the experience went well.

JAMES C. on

Rating:

Customer did not leave a comment.

CELESTINA R. on

Rating:

Customer did not leave a comment.

Matthew S. on

Rating:

Customer service agents and manager were extremely rude and disrespectful. I would gladly use Hertz over Haul for any future moves.

David P. on

Rating:

The young lady who runs this U-haul office is friendly, efficient, very professional, and has a quick mind. I arrived 20 minutes late, to find a line that I thought would be slow, but they served us all very quickly and thoroughly. My brake/turn light 4-pin connector was ruined from age, so they sold me an adapter for the larger connector and I was on the road in no time. Thank you!

Donald B. on

Rating:

Using the call center was very disappointing. Won't do that again. Service at location was excellent.

nichole w. on

Rating:

Customer did not leave a comment.

john v. on

Rating:

Customer did not leave a comment.

Paul L. on

Rating:

Customer did not leave a comment.

Micheal E. on

Rating:

Supper fast exelent and customer service. Will be using this uhaul again

dawn r on

Rating:

Your character limit is too small to give you all the proper kudos.

Maria d on

Rating:

This was all done across state lines, and via email/scanning. They went way above and beyond to help me.

DOUG S on

Rating:

I wish the storage lot was still available !!

ZEKE K on

Rating:

disappointment-someone ran into our trailer in 48.Mgr did not tell us about camera-Film kept 2 wks.Police came damage est.$800.Longer lasting film for storage area would be suggested

NATALIE B on

Rating:

The manager was great. The facility was great. I would recommend to anyone who needs to store

GERALD UGENE P on

Rating:

Ivan was fantastic. Very helpful and professional

DOUG S on

Rating:

Ivan was very helpful and explained everything well. So far a very pleasant experience-

SHERRY K on

Rating:

Barbara was very pleasant and professional while working with several people simultaneously. She made my experience worth coming back.

JEANANNE J on

Rating:

Great service. Very friendly. Would use this facility again.

TONY K on

Rating:

Used this location for awhile. Definitely was improved during that time. Not the cleanest U-Haul storage location, but a good value.

PHONG N on

Rating:

Great customer service at this location. Staff was extremely accommodating.

ROGER F on

Rating:

Excellent service provided..

HEIDI L on

Rating:

The customer service was amazing.

KELLY B on

Rating:

There was so much confusion and a lack of communication somewhere down the line. The ubox itself was fine, though.

WYATT E on

Rating:

Great service. Older site. But very functional. I am very happy it was available.

MARVIN K on

Rating:

Everyone was friendly and a pleasure to work with. Excellent job!!!

MATHEW A on

Rating:

Employee`s were both helpful and courtious. they new their stuff.

TONY K on

Rating:

The storage lot appearance was adequate. It may deter prospective renters, so its improvement would help - i.e. simple weed spraying.

JACQUELINE H on

Rating:

The level of service was very good.

JEFFREY Y on

Rating:

I don`t remember his last name, but Cody was extremely patient and helpful. He went above and beyond normal customer service and had a great attitude while doing so.

BART J on

Rating:

appreciate your vigiilance in looking after our vehicle while it was in storage, and checking with us when others took it out for use. Great service. Barton F Jones

JEFFREY Y on

Rating:

Thanks for everything!

JAMES G on

Rating:

very helpful and pleasent