Customer Reviews for U-Haul Moving & Storage of Lancaster

Rating:

1.0

The mobile design of everything is absolutely horrendous. It took 45 minutes to pick up our U-Haul online and had to ask for assistance multiple times. However, only one woman actually seemed to know what was going on. Everyone else just ignored you while you struggled and waited in line. I am a young, technologically educated person and was still confused. At multiple points the woman had to tell us to ignore steps or certain verbiage and move onto the next step. It was beyond frustrating. It also didn’t say anywhere that my phone with the app had to be at the location while dropping off the uhaul for it to be completed. We didn’t find out we apparently did it wrong until we got a call the next day and they were gracious enough to not charge us the fee. I also had to deal with the phone customer service at one point and that was also a disaster. All in all a super frustrating experience. Would not recommend this location.

Rating:

5.0

Ashton was amazing! She is very knowledgeable and helpful!

Rating:

5.0

I had a wonderful experience. Everyone I spoke with was so friendly and helpful, and instructions were followed without any issues at all.

Rating:

5.0

One of the few efficient and reliable companies out there - thank-yoo

Rating:

5.0

Great experience at this new facility. Carson saved the day helping me get my trailer lights functioning. He jumped into action and was friendly and knowledgeable.

Rating:

5.0

Great service and accommodation.

Rating:

4.0

Need to clearly mark returns parking locations.

Rating:

5.0

Poor service from socastee store. Delivery in myrtle beach was late. If I had not called to ask where it was It probably wouldn't have been delivered .They told me there was a confusion as to who was to deliver it. Then said they had trouble with Fork lift. No one called me to let me know. We sat for 2 hours before I called.then trough many phone calls. They showed up 3 hrs later.not acceptable. Then they came a day late to pick it up. Then had the nerve to charge me full price for delivery. Very unprofessional.

Rating:

2.0

I ordered a 5x5x12 storage unit which any ordinary person would think is 12' deep, not 12' tall like a silo. I had to switch immediately. The person who helped me meant well but was new and not trained at all. He caused me to lose almost an hour of my time. This location needs to train its new employees better.

Rating:

5.0

Rented a trailer. Excellent customer service and a fabulous facility!

Rating:

5.0

Denise and everyone were helpful and patient and professional. I appreciated all they did to make the move in smooth and easy.

Rating:

5.0

Everything was great. The facility was clean and new; the staff were all helpful and explained how to use the rental trailer. They helped us get the correct hitch and explained how to hook the trailer. They also introduced us to the U-Haul app so we could return the trailer after hours. All a great experience.

Rating:

5.0

Very friendly, very helpful and would definitely recommend to anyone looking to rent a U-Haul

Rating:

2.0

Check your video cameras before charging me twice. I dropped off a trailer before my drop off time and still got charged twice. I was never told to use the mobile app. I was just told to drop off trailer where I picked it up and that’s exactly what I did. The lady at the counter that day was nice.

Rating:

3.0

The connection to the website to check out the vehicle was poor; I wasn’t able to upload the photos for the initial check out. I think the vehicle was too far away from the main office; the clerk did say she was having difficulty with her computer. The clerk was helpful with what she could solve. Everything else was fine.

Rating:

4.0

The online app experience was cumbersome and rather annoying.

Rating:

5.0

Very nice staff. Nice experience