Customer Reviews for U-Haul Moving & Storage of Largo

Rating:

5.0

Could not pick up my reservation at local location. Was sent miles away. Why? Was told multiple times that i could pick up the trailer at my local location. Not satisfied with this process.

Rating:

3.0

Went to pick up trailer at 5pm Saturday. they were very busy and only had 2 employees working so I had to wait about 15 minutes before anyone helped me. However David was very good and provided excellent service. Location would have received an excellent rating if there were more people to wait on customers.

Rating:

4.0

Everyone there was really nice and very helpful! Definitely recommend to colleagues & friends. Dr. Kelly Callahan

Rating:

3.0

Nothing but problems with every step of the way.I will never use your co. Again.hope you have a nice day

Rating:

5.0

Your employees were very kind and professional.

Rating:

5.0

Very friendly service

Rating:

5.0

keep doing what you did for me

Rating:

5.0

response ro customers in sales area slow.

Rating:

5.0

Staff was friendly and efficient. I drive by numerous UHaul locations to work with these guys. THE BEST! Keep up the great work.

Rating:

3.0

The truck had steering problems It wandered a lot and did what I called wandered or drifted this was even loaded or not

Rating:

5.0

The team is great there I worked with Aaron and the other female employee . They run that place very well, did everything they could to help me out and explain things. well done!

Rating:

5.0

Location has lots of inventory. Opening time gets a good start on the day and prices are reasonable. Lots of accessories in the office, boxes, tapes, as well as hitches and light sets.

Rating:

5.0

As always fantastic service and equipment.

Rating:

5.0

Great people and great movers TNT MOVING INC. was amazing!!!!!!!!!!!!!! Highly recommend them and there professional experience!!!!!

Rating:

3.0

Credit card machine not functioning, leading to clerk having to handle my card. No one wearing masks. Please take a more serious approach to protecting your customers.

Rating:

5.0

Time management. My pickup time for my rental was 9am. Some employees were late. They said my rental was due back in four (4) hours instead of the five (5) requested. We got that straightened out. Please be on time or adjust the rental time in the future. Thanks.

Rating:

4.0

A convenient service but poor handling of property and unhelpful customer service. I definitely don't plan on recommending this service to anyone. Unhappy customer.

Rating:

5.0

They are awesome

Rating:

5.0

Only complaint is this is the first place I've been to where the employees weren't wearing masks, which felt unsafe.

Rating:

1.0

The people are not customer service friendly and lie on me said I left key in the cat which I didn't and didn't give me the proper cable doesn't the trailer

Rating:

5.0

The lady that took care of us did a great job. Explained everything. Very pleased

Rating:

3.0

Friendly staff

Rating:

5.0

Just perfect! Thank you!!

Rating:

5.0

Great customer service thank you

Rating:

5.0

This place had their act together.

Rating:

4.0

We accidently came in the wrong entrance and didn't see anyone. Then figured out we justed needed to drive to the front. The man checking us back in was great - fast and efficient.

Rating:

3.0

The staff that checked us in were Great!!! the AC did not work in the truck, the radio went on and off the whole trip. When I brought the equipment back and told a guy at the window is said oh well. Put a sour taste in my mouth.

Rating:

5.0

Trucks need to be serviced the breaks barely worked

Rating:

5.0

Why is it I haven't gotten a Receipt? I was lead to believe it would be E mailed to me.

Rating:

5.0

Jem is AMAZING!!!!!!!

Rating:

5.0

Staff was very good and accommodating.

Rating:

5.0

This was the easiest experience for me to move many household items from my condo in Florida to my home in Illinois. I highly recommend using U-Haul.

Rating:

5.0

could not be any better, staff is always friendly and very helpful. I have used this location several times to rent trailers and could not be happier !!

Rating:

4.0

I had a trailer rental that I ordered on line and could have picked out and hooked up myself. I arrived at 1:55 pm for a 2pm pick up and I was not able to talk to the customer service rep to get checked because one guest monopolized her time with 35 minutes of questions while I waited. Either she needs to multi task or the location needs someone else that can help her

Rating:

4.0

There seems to be some general confusion around the costs and operations of the Ubox containers within both the local uhaul branches and the reservation center. I would like to see more capability of your online portal to schedule my final ubox delivery without contacting someone. I think you should offer a slightly wider or taller box for some oversized items. I think your monthly storage fee is too high and detracts from the convenience of the pod, considering the lack of availability to items while in storage. Perhaps discount multiple container units. Misty and others skillfully handled the delivery and pickups of my containers and I am happy with the service overall.

Rating:

5.0

Nothing to improve.

Rating:

5.0

The team is friendly, knowledgeable and very accommodating. I had a very last minute need, and they met it perfectly! Thank you all!

Rating:

5.0

They are very accommodating, professional and courteous.

Rating:

3.0

Make sure the associates at this location don't bring their children to work and actually know how to use the system.. the girl couldn't even find my ubox that was dropped off there. She had to call someone from the back and couldn't even figure out who was there. I definitely will not be using Uhaul again for any of my moving needs.

Rating:

3.0

The selected location was not even a Uhaul location. I finally found a place to accept my truck.

Rating:

5.0

Quick service and very thorough.

Rating:

5.0

The best service I have ever had hands down

Rating:

5.0

spot on with help, equipment, and guidance. Good to be reminded of the little things you can over look when you seldom tow a car.

Rating:

5.0

The only thing that they could do that would have made it better is if they had free donuts and coffee

Rating:

4.0

Employee should explain the use of the moving pads and dolly in the truck. If you use them you will be billed. I didn't need them so I didn't use them.

Rating:

5.0

Nothing, they were very polite and helpful.

Rating:

4.0

The location was having a problem with a slow computer system and the system crashed at least once. Otherwise visit was good..

Rating:

5.0

Super nice people. Thanks for helping me get the best size storage based on partial information and not just saying get a big one. Excellent job!

Rating:

5.0

David and the rest of the staff were great to work with. They all do an amazing job.

Rating:

5.0

Terry was a great help

Rating:

5.0

The staff was friendly courteous and extremely helpful

Rating:

4.0

Very helpful and friendly staff

Rating:

5.0

I can't thank the stuff enough for always being professional and Advising me in my storage and moving needs. You should always go with the U-Haul boxes and the U-Haul packing material ! just saying... I'll definitely use this facility if I need to store again...

Rating:

5.0

Everyone and everything was great about my experience was perfect! Courteous , friendly and very helpful staff!

Rating:

4.0

Excellent Service and though it's an additional $10/month for 24hr Access it's worth having. The only downsode, at least for the smaller units, is that there is no elevator (not many steps at least)

Rating:

4.0

Great customer service from all of the staff. I would recommend this location to all of my family and friends.

Rating:

5.0

Excellent interaction with the staff, highly recommended.

Rating:

5.0

Renee was the most pleasant and professional uhaul representative that I have ever dealt with. She was cheerful and accommodating and very knowledgeable. She was so helpful, she’s a keeper 🙂

Rating:

5.0

Great

Rating:

5.0

Joe was amazing I was given 4to6 weeks2live he helpedme my storageunit 4my kids&and I’m very thankful for Joe 5*****& Debt Free 4 my kids.Santa Joe the kids said.

Rating:

1.0

Waited 1 hour past the stores opening time for someone to show up and open the store. The unit we had rented was suppose to be large enough to hold the furniture from a 2 bedroom apartment. No way!

Rating:

5.0

None

Rating:

5.0

Joe is awesome

Rating:

4.0

nice service

Rating:

2.0

There was rat droppings over everything and roaches were seen in the building. Staff was scarce when trying to check out for good.

Rating:

5.0

Joe was very helpful with everything I needed

Rating:

5.0

UBox was delivered and picked up promptly by Nikki.

Rating:

5.0

It was a pleasure to have done business at this facility. The products, services, and staff are awesome!

Rating:

2.0

I was happy when I placed my reservation, upon arrival though I discovered that the unit reserved for me was occupied by a former customer. This required me to take a unit upstairs instead of down st

Rating:

5.0

Very professional and great service

Rating:

5.0

I didn't use the facility but rather had a u-box delivered. The staff were very professional and client-facing. Would recommend to anyone as an alternative to other pod like products or trailer.

Rating:

5.0

Great experience and was so helpful with moving state to state.

Rating:

2.0

One was rude to hang up phone. I gave direct instructions to deliver & someone is waiting and they delayed for 3 days. The truck destroyed lawn with truck which wasn't needed. some staff knew nothing

Rating:

5.0

Nicole was so helpful. The whole process was very smooth.

Rating:

5.0

Very nice and informative staff

Rating:

4.0

At first, the young man that was helping me said he could not change the date that I wanted my Uboxes delivered. He eventually figured out how to do it. Nikki delivered them the next day.

Rating:

5.0

Excellent staff, well maintained, highly recommend this location. Left another well known storage facility / competitor due to poor management and from Day 1 with this Uhaul location I was impressed!

Rating:

5.0

Excellent customer service

Rating:

5.0

Excellent customer service

Rating:

5.0

Staff went above & beyond to help with coordinating pick up of the containers etc.

Rating:

1.0

Delivery of uboxes was never on time. Nearly delayed the sale of my home. Will never recommend

Rating:

5.0

The staff was always very helpful and kind. When I was moving out of my unit they even offered to assist me.

Rating:

5.0

The staff was polite, friendly, and professional!! They helped me to make my use of the facility easy and productive. I would highly recommend this U-Haul facility to any prospective customer.

Rating:

5.0

Very helpful and courteous staff headed up by the owner. Definitely recommend.

Rating:

4.0

The delivery drivers were awesome!!

Rating:

5.0

.

Rating:

5.0

.

Rating:

5.0

Everything was great. Thank you

Rating:

2.0

Need other options in the questionnaire. We did not use the facility but the POD. The POD was pickup from Co.without any notification. The delivery was very late. No one called to update. Never again

Rating:

2.0

took 75 phone calls to get our pod delivered, a week late and after sitting the location for nearly 4 days. Delivery was promised between 10-2 and finally showed up at nearly 6pm. My wife was angry.

Rating:

4.0

Delivery was on time Pick-up was also You should include drop off and pick up in the advertised price online 180$ in Tustin,California and 80$ in Seminole Florida.It should be door to door . I did

Rating:

5.0

recommend this U-Haul Storage Facility to a friend

Rating:

5.0

Love U-Haul.

Rating:

4.0

need more space for comments! broken lock. broken leaded glass lamp shades. all good except driver who picked up box RUDE. after spending $1300. i expect MORE. would use again.

Rating:

5.0

Everything went pretty smoothly. Would use them again.

Rating:

5.0

Everyone there was extremely helpful and nice

Rating:

5.0

Good uhaul

Rating:

5.0

The U-boxes were picked up on time and delivered when requested. There was no damage to any of the contents and I could not ask for more friendly and competent associates.

Rating:

5.0

Service was perfect. Right on schedule. Very happy.

Rating:

5.0

Vickie was so helpful. She went out of her way to help me find my tag registration that i had accidentally put in my ubox. Great crew at this location.

Rating:

4.0

Completed a U box move between Philadelphia PA and Largo FL using EZ Move helpers. The move was completed on schedule without loss of property and I am very satisfied. No = site not visited.

Rating:

5.0

Everything was seamless:

Rating:

5.0

First time moving and user of U-Haul. Great experience.

Rating:

5.0

EXcellence

Rating:

5.0

Every thing was great,

Rating:

4.0

not 5 stars for one reason, the creditcard reader took 4 try’s to work. The man checking me out was kind and apologized for the inconvenience, stating it often breaks but higherups won’t replace it

Rating:

5.0

Excellent customer.service, friendly staff, easy process. Highly Recommended

Rating:

5.0

Greatfacility, great service!

Rating:

4.0

All staff were pleasant and helpful. Joe was outstanding. I would definitely recommend this facility and Uhaul in general.

Rating:

5.0

Very good

Rating:

4.0

Good job

Rating:

4.0

Good experience working with the company as I move across the state.

Rating:

5.0

Rented a pod to hold kitchen cabinets. It kept them clean and dry for 6 months! Thank you!!!

Rating:

5.0

Great!!!

Rating:

1.0

I selected uhaul to assist me with my move to Clearwater FL was a big mistake My ubox was late by 8 days but one of my ubox was shipped to the wrong city & I had to drive 8 hours to get it Bad service

Rating:

5.0

Great concept and personnel. I have already recommended this service to others. Thank you!!

Rating:

5.0

The team was very responsive to my calls and had absolutely NO problems at all which is very refreshing. Thanks!

Rating:

1.0

No communication what so ever! Pods came w/bugs and wet pads.. was told I would get a refund for the delivery but was charged due to them arriving 2.5hrs late I will call corporate and BBB

Rating:

5.0

Staff was very helpful, professional, and friendly.

Rating:

5.0

The use of a U-Haul Box exceeded my expectations! ALL of the personal, both on the telephone and delivery/pick-up of box, were efficient and polite. I would use again and recommend to others.

Rating:

5.0

Very good way to ship and send large household items for family members, would be great for moving. Very fast, accurate and secure! Great value for the price!

Rating:

4.0

Received email that U-box had arrived but when I called to ckeck they had no record of it. After a fearful day it was located and everyone was very helpful and accommodating.

Rating:

4.0

Good

Rating:

5.0

We rented a UBox for a garage project. The box arrived on time and was picked up when asked - even with a change in the date for pick up. It was easy and secure.

Rating:

3.0

My "no" answers are really N/A. I never visited facility. Had truck delivery of uBoxes. Was hard to get correct number to contact facility and received no call when boxes arrived as stated in email.

Rating:

5.0

Very convenient