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James P.Customer Reviews for U-Haul Moving & Storage of Largo
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service at UHaul Palm Harbor as well.
elizabeth B.Scheduling the final pick up was a mess. Over a week to pick up when I called 3days after dropped off. It was difficult to get someone to talk to. Everyone transferring me all over. After removing items from boxes It annoying to have the boxes in the way. A follow up call for final pick up should be done to schedule a better pick up time frame.
sandra S.Great service!! I always use this store, they have professional staff. My experience is always superior.
DEBORAH M.The gentlemen that assisted me was very helpful and pleasant
ANITA C.Could not pick up my reservation at local location. Was sent miles away. Why? Was told multiple times that i could pick up the trailer at my local location. Not satisfied with this process.
RONALD LEE S.Went to pick up trailer at 5pm Saturday. they were very busy and only had 2 employees working so I had to wait about 15 minutes before anyone helped me. However David was very good and provided excellent service. Location would have received an excellent rating if there were more people to wait on customers.
Richard M.Everyone there was really nice and very helpful! Definitely recommend to colleagues & friends. Dr. Kelly Callahan
KELLY JEANNE C.Nothing but problems with every step of the way.I will never use your co. Again.hope you have a nice day
Richard A.Your employees were very kind and professional.
BEVERLY M.Very friendly service
DANIEL D.keep doing what you did for me
SCOTT L.response ro customers in sales area slow.
WAYNE G.Staff was friendly and efficient. I drive by numerous UHaul locations to work with these guys. THE BEST! Keep up the great work.
Thomas K.The truck had steering problems It wandered a lot and did what I called wandered or drifted this was even loaded or not
Robert N.The team is great there I worked with Aaron and the other female employee . They run that place very well, did everything they could to help me out and explain things. well done!
Michael W.Location has lots of inventory. Opening time gets a good start on the day and prices are reasonable. Lots of accessories in the office, boxes, tapes, as well as hitches and light sets.
John K.As always fantastic service and equipment.
Steven K.Great people and great movers TNT MOVING INC. was amazing!!!!!!!!!!!!!! Highly recommend them and there professional experience!!!!!
TEARRA N.Credit card machine not functioning, leading to clerk having to handle my card. No one wearing masks. Please take a more serious approach to protecting your customers.
JONATHAN B.Time management. My pickup time for my rental was 9am. Some employees were late. They said my rental was due back in four (4) hours instead of the five (5) requested. We got that straightened out. Please be on time or adjust the rental time in the future. Thanks.
LELAND B.A convenient service but poor handling of property and unhelpful customer service. I definitely don't plan on recommending this service to anyone. Unhappy customer.
Holly G.They are awesome
Michael M.Only complaint is this is the first place I've been to where the employees weren't wearing masks, which felt unsafe.
james B.The people are not customer service friendly and lie on me said I left key in the cat which I didn't and didn't give me the proper cable doesn't the trailer
TAMMY G.The lady that took care of us did a great job. Explained everything. Very pleased
Patricia B.Friendly staff
JOHN S.Just perfect! Thank you!!
FABIO B.Great customer service thank you
Jessica C.This place had their act together.
James S.We accidently came in the wrong entrance and didn't see anyone. Then figured out we justed needed to drive to the front. The man checking us back in was great - fast and efficient.
Michael T.The staff that checked us in were Great!!! the AC did not work in the truck, the radio went on and off the whole trip. When I brought the equipment back and told a guy at the window is said oh well. Put a sour taste in my mouth.
TERRY F.Trucks need to be serviced the breaks barely worked
ANGELA M.Why is it I haven't gotten a Receipt? I was lead to believe it would be E mailed to me.
BILLY W.Jem is AMAZING!!!!!!!
FABIO B.Staff was very good and accommodating.
FREDERICK C.This was the easiest experience for me to move many household items from my condo in Florida to my home in Illinois. I highly recommend using U-Haul.
susan H.could not be any better, staff is always friendly and very helpful. I have used this location several times to rent trailers and could not be happier !!
patrick C.I had a trailer rental that I ordered on line and could have picked out and hooked up myself. I arrived at 1:55 pm for a 2pm pick up and I was not able to talk to the customer service rep to get checked because one guest monopolized her time with 35 minutes of questions while I waited. Either she needs to multi task or the location needs someone else that can help her
Christopher P.There seems to be some general confusion around the costs and operations of the Ubox containers within both the local uhaul branches and the reservation center. I would like to see more capability of your online portal to schedule my final ubox delivery without contacting someone. I think you should offer a slightly wider or taller box for some oversized items. I think your monthly storage fee is too high and detracts from the convenience of the pod, considering the lack of availability to items while in storage. Perhaps discount multiple container units. Misty and others skillfully handled the delivery and pickups of my containers and I am happy with the service overall.
Daniel D.Nothing to improve.
Gary L.The team is friendly, knowledgeable and very accommodating. I had a very last minute need, and they met it perfectly! Thank you all!
Michael E. | First ImpressionsThey are very accommodating, professional and courteous.
MICHAEL E.Make sure the associates at this location don't bring their children to work and actually know how to use the system.. the girl couldn't even find my ubox that was dropped off there. She had to call someone from the back and couldn't even figure out who was there. I definitely will not be using Uhaul again for any of my moving needs.
Ashley I.The selected location was not even a Uhaul location. I finally found a place to accept my truck.
Peter D.Quick service and very thorough.
CRYSTAL F. | First ImpressionsThe best service I have ever had hands down
Alexander D.Super nice people. Thanks for helping me get the best size storage based on partial information and not just saying get a big one. Excellent job!
Tim F. | First ImpressionsDavid and the rest of the staff were great to work with. They all do an amazing job.
RD B. | Overall ExperienceTerry was a great help
STEPHEN L. | First ImpressionsThe staff was friendly courteous and extremely helpful
scott s. | First ImpressionsVery helpful and friendly staff
Rhonda P. | First ImpressionsI can't thank the stuff enough for always being professional and Advising me in my storage and moving needs. You should always go with the U-Haul boxes and the U-Haul packing material ! just saying... I'll definitely use this facility if I need to store again...
fernando h. | Overall ExperienceEveryone and everything was great about my experience was perfect! Courteous , friendly and very helpful staff!
Thomas F. | Overall ExperienceExcellent Service and though it's an additional $10/month for 24hr Access it's worth having. The only downsode, at least for the smaller units, is that there is no elevator (not many steps at least)
Chris H. | First ImpressionsGreat customer service from all of the staff. I would recommend this location to all of my family and friends.
rudolph J. | First ImpressionsExcellent interaction with the staff, highly recommended.
Scott D. | Overall ExperienceRenee was the most pleasant and professional uhaul representative that I have ever dealt with. She was cheerful and accommodating and very knowledgeable. She was so helpful, she’s a keeper 🙂
Patrick R. | First ImpressionsGreat
richard b. | Overall ExperienceJoe was amazing I was given 4to6 weeks2live he helpedme my storageunit 4my kids&and I’m very thankful for Joe 5*****& Debt Free 4 my kids.Santa Joe the kids said.
Bree M. | Overall ExperienceWaited 1 hour past the stores opening time for someone to show up and open the store. The unit we had rented was suppose to be large enough to hold the furniture from a 2 bedroom apartment. No way!
William E. | First ImpressionsNone
Tammy E. | Overall ExperienceJoe is awesome
joe t. | Overall Experiencenice service
Gary W. | Overall ExperienceThere was rat droppings over everything and roaches were seen in the building. Staff was scarce when trying to check out for good.
megan h. | Overall ExperienceJoe was very helpful with everything I needed
josh c. | First ImpressionsUBox was delivered and picked up promptly by Nikki.
George G. | Overall ExperienceIt was a pleasure to have done business at this facility. The products, services, and staff are awesome!
JAMES C. | Overall ExperienceI was happy when I placed my reservation, upon arrival though I discovered that the unit reserved for me was occupied by a former customer. This required me to take a unit upstairs instead of down st
Sheldon D. | First ImpressionsVery professional and great service
don g. | Overall ExperienceI didn't use the facility but rather had a u-box delivered. The staff were very professional and client-facing. Would recommend to anyone as an alternative to other pod like products or trailer.
kathleen h. | Overall ExperienceGreat experience and was so helpful with moving state to state.
Sarah O. | Overall ExperienceOne was rude to hang up phone. I gave direct instructions to deliver & someone is waiting and they delayed for 3 days. The truck destroyed lawn with truck which wasn't needed. some staff knew nothing
George K. | Overall ExperienceNicole was so helpful. The whole process was very smooth.
Cathy C. | Overall ExperienceVery nice and informative staff
Kaleena R. | First ImpressionsAt first, the young man that was helping me said he could not change the date that I wanted my Uboxes delivered. He eventually figured out how to do it. Nikki delivered them the next day.
Nathan T. | Overall ExperienceExcellent staff, well maintained, highly recommend this location. Left another well known storage facility / competitor due to poor management and from Day 1 with this Uhaul location I was impressed!
Kenneth B. | Overall ExperienceExcellent customer service
Janice G. | Overall ExperienceExcellent customer service
Janice G. | Overall ExperienceStaff went above & beyond to help with coordinating pick up of the containers etc.
Janice G. | Overall ExperienceDelivery of uboxes was never on time. Nearly delayed the sale of my home. Will never recommend
natalie c. | Overall ExperienceThe staff was always very helpful and kind. When I was moving out of my unit they even offered to assist me.
Erica D. | Overall ExperienceThe staff was polite, friendly, and professional!! They helped me to make my use of the facility easy and productive. I would highly recommend this U-Haul facility to any prospective customer.
mark f. | Overall ExperienceVery helpful and courteous staff headed up by the owner. Definitely recommend.
Alex B. | Overall ExperienceThe delivery drivers were awesome!!
Galdina V. | Overall Experience.
GARY E. | Overall Experience.
GARY E. | Overall ExperienceEverything was great. Thank you
jenny f. | Overall ExperienceNeed other options in the questionnaire. We did not use the facility but the POD. The POD was pickup from Co.without any notification. The delivery was very late. No one called to update. Never again
Jazmeen S. | Overall Experiencetook 75 phone calls to get our pod delivered, a week late and after sitting the location for nearly 4 days. Delivery was promised between 10-2 and finally showed up at nearly 6pm. My wife was angry.
Scott B. | Overall ExperienceDelivery was on time Pick-up was also You should include drop off and pick up in the advertised price online 180$ in Tustin,California and 80$ in Seminole Florida.It should be door to door . I did
Kevin H. | Overall Experiencerecommend this U-Haul Storage Facility to a friend
Istvan B. | Overall ExperienceLove U-Haul.
Marlaina M. | Overall Experienceneed more space for comments! broken lock. broken leaded glass lamp shades. all good except driver who picked up box RUDE. after spending $1300. i expect MORE. would use again.
Matthew M. | Overall ExperienceEverything went pretty smoothly. Would use them again.
Sandra F. | Overall ExperienceEveryone there was extremely helpful and nice
Jessica B. | Overall ExperienceGood uhaul
THANH D. | Overall ExperienceThe U-boxes were picked up on time and delivered when requested. There was no damage to any of the contents and I could not ask for more friendly and competent associates.
John S. | Overall ExperienceService was perfect. Right on schedule. Very happy.
patricia l. | Overall ExperienceVickie was so helpful. She went out of her way to help me find my tag registration that i had accidentally put in my ubox. Great crew at this location.
JEFFREY M. | Overall ExperienceCompleted a U box move between Philadelphia PA and Largo FL using EZ Move helpers. The move was completed on schedule without loss of property and I am very satisfied. No = site not visited.
patricia h. | Overall ExperienceEverything was seamless:
Carolyn S. | Overall ExperienceFirst time moving and user of U-Haul. Great experience.
Jack M. | Overall ExperienceEXcellence
Carla E. | Overall ExperienceEvery thing was great,
gabrielle b. | Overall Experiencenot 5 stars for one reason, the creditcard reader took 4 try’s to work. The man checking me out was kind and apologized for the inconvenience, stating it often breaks but higherups won’t replace it
Caleb R. | Overall ExperienceExcellent customer.service, friendly staff, easy process. Highly Recommended
Kenneth B. | ReservationGreatfacility, great service!
JANNAR D. | Overall ExperienceAll staff were pleasant and helpful. Joe was outstanding. I would definitely recommend this facility and Uhaul in general.
Brian M. | Overall ExperienceVery good
Michael S. | Overall ExperienceGood job
James R. | Overall ExperienceGood experience working with the company as I move across the state.
Regina H. | Overall ExperienceRented a pod to hold kitchen cabinets. It kept them clean and dry for 6 months! Thank you!!!
Linda H. | Overall ExperienceGreat!!!
Karl K. | Overall ExperienceI selected uhaul to assist me with my move to Clearwater FL was a big mistake My ubox was late by 8 days but one of my ubox was shipped to the wrong city & I had to drive 8 hours to get it Bad service
GILBERTO R. | Overall ExperienceGreat concept and personnel. I have already recommended this service to others. Thank you!!
Julie M. | Overall ExperienceThe team was very responsive to my calls and had absolutely NO problems at all which is very refreshing. Thanks!
Erica S. | Overall ExperienceNo communication what so ever! Pods came w/bugs and wet pads.. was told I would get a refund for the delivery but was charged due to them arriving 2.5hrs late I will call corporate and BBB
Giovanna D. | Overall ExperienceStaff was very helpful, professional, and friendly.
Denise L. | Overall ExperienceThe use of a U-Haul Box exceeded my expectations! ALL of the personal, both on the telephone and delivery/pick-up of box, were efficient and polite. I would use again and recommend to others.
James D. | Overall ExperienceVery good way to ship and send large household items for family members, would be great for moving. Very fast, accurate and secure! Great value for the price!
michelle o. | Overall ExperienceReceived email that U-box had arrived but when I called to ckeck they had no record of it. After a fearful day it was located and everyone was very helpful and accommodating.
Janice D. | Overall ExperienceGood
julianna m. | Overall ExperienceWe rented a UBox for a garage project. The box arrived on time and was picked up when asked - even with a change in the date for pick up. It was easy and secure.
Angela B. | Overall ExperienceMy "no" answers are really N/A. I never visited facility. Had truck delivery of uBoxes. Was hard to get correct number to contact facility and received no call when boxes arrived as stated in email.
Robert M. | Overall ExperienceVery convenient
Clair V. | Overall ExperienceExcellent staff! Professional, courteous and patient. I hope they are paid well..it would be money well spent. I will spread the word'! Thank you
Maureen W. | Overall Experience