Customer Reviews for U-Haul Moving & Storage of Largo
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Largo
Corene H. on
One of the trailers that I rented head screws in it all over the trailer next time I rented one of the trailers got a flat the next time I rented a trailer I left my galley in there that was a U-Haul Dolly but I paid for it and never got it back overall the woman that works in there is Pleasant High Spirit joy to be around
Philip G. on
Renee did an awesome job. It took half the time to complete the transaction than any other uhaul location that I’ve done business with. Joe’s training and commitment to outstanding customer service was represented by Renee!
cindy J. on
The staff was AMAZING! I’ve used uhaul many times and these people made the experience so easy. They were helpful, knowledgeable and saved me more money than me trying to figure it out myself. They worked with me just dropping in. Highly recommend. Easy checkout and check back in. Thank you!!
Scott D. on
Excellent interaction with the staff, highly recommended.
Joledson D. on
Excellent people
William B. on
Clean the floor of the cargo compartment
Philip G. on
Joe is the most customer oriented employee you have and his skills should be recognized by upper management! I chose to spend my money at this location because of him!
OSCAR H. on
Cost to much I’ll never do this again
Aglae Nadia L. on
Teach your employees sensitivity when it comes to dealing with those with disabilities. Update your systems to receive more forms of payment easily and comply with credit card fraud guidelines that have changed in the last year. Have a user friendly site and functional app that updates in real time. Open communication between departments and train all employees to be familiar with all products/services. Teach managers of stores to stop being territorial and be more customer friendly. Provide receipts when requested instead of defaulting to telling the consumer to wait for an email that won't ever come. I had to screenshot my receipts from the website. I am a disabled veteran and I had to physically travel an hour to get to the uhaul facility where my Ubox was to make payments. My bank was no longer authorizing typed in payments. It took 2 hours to convince your employees to do POS. Additionally the system kept freezing. I couldn't get all the receipts I requested. I couldn't get in touch with scheduling and no one returned my messages for 48 hours. In the couse of 72 hours I spoke to 30 uhaul people who where unable to help me. Due to having no receipt of payment nor was payment updated in your system 10 am on January 9 &10th I was accused of not paying and refused my Ubox. I waited outside with my walker for 2 hours in the cold on January 10th when I was refused my Ubox by Mary face to face. She told me I did not pay. I called uhaul. I was directed to 3 customer service representatives. When Mary returned with my ubox 6 hours later she suggested I should get a wheelchair.
lorianne B. on
Very friendly services
Danimir M. on
Very polite and helpful place.
Carlos D. on
I reserved a pick up truck from an authorized dealer over a week before I needed it. When I got to the dealer, I was informed that they did not have a pick up truck and I was directed to the closest dealer. That dealer also did not have a pick up truck and I had to get a van. The problem with this is that I was moving my tool boxes and the van was not tall enough to accommodate my box without removing the wheels which made it much more difficult to unload it at my destination. On top of that inconvenience, the round trip of 51 miles brought the price to $72 plus the $20 of gas I put in the vehicle. A far cry from the $19.95 plastered all over these vehicles. For that price I should have just went to enterprise or literally any other rental place where I would have actually gotten what I asked for. My experience with this company has been consistently poor no matter what location I use. A total disgrace.
Mark K. on
i am unsure at this time. : )
ROGER K. on
Great staff at this location. Very helpful
WARREN G. on
The young lady that recieved my return was very personable and professional. I voiced my concern over the tie downs. She checked them and commented what an excellent job I'd done repairing them.
Scott D. on
Forgot her name, But the manger at this location is awesome!!!! That woman rocks, and definitely deserves a raise in pay or some added benefits. Not only was she helping me, but training the other guys, answering phones and helping other customers. Holy smokes!!! Very impressed!!! Super personal and very professional, I thank you!!
MARY P. on
would be helpful if it was easier to place and receive calls from the actual storage location as the help service has to send a message and really not able to resolve any problems until they contact the storage location and then hopefully someone will get back to you. Had to place way too many calls and not able to work promptly with location. Delivery service and drop off works best but phone support needs to be beefed up. Will reconsider who moves me next. Also, took 3 weeks to get a refund for an over charge on an extra month of storage so your systems or those maintaining are not entering and updating dates promptly which as a result customer wastes too much time calling and only sometimes reaching a support person.
WILLIAM A. on
Fast and easy
jacqueline M. on
Nothing, your staff is on point !! I have rented 2 times in the last month , u have a great bunch , they deserve a raise!!!!!??????????will be back at this location again!!
Theresa P. on
we did not know at the time that the u-haul had a leak in the box when we rented it. Since we did not open the back up other then to grab our travel bags we never looked at the furniture and boxes at the front of the u-haul until we were unpacking and then we realized there was a leak in the box somewhere as our king size mattress, box springs, two stools and two boxes were soaked. One of the boxes had towels in it so we could wash those, but the other had a laptop inside with blankets. The laptop did get wet.When I tried to call about it I was told the insurance we purchased did not cover water damage. I am very upset with this as I was told the insurance covers everything from bumper to bumper.
wess M. on
The reservation was messed up and took 20 min. To fix it. Then when I came back to change out uboxes their was no one there to switch them after over an hour I checked in the truck and trailer. Then some one came to say they could do it.
Lynn S. on
Receiving crew met me with a smile and immediately started the process of accepting the trailer back into their control. Inspect and accepted and provided a return receipt. Very satisfied.
Lamonica B. on
Nothing ..They all are very nice and pleasant ..I will always do business with them and will refer my friends and family ..
JOHN C. on
Renee provided EXCELLENT SERVICE
Christopher E. on
The only comment I can make is when I dropped the truck off they were super busy but way still taking care of in a timely fashion. Thank you guys for everything
Roland M. on
Nothing. The two young men at the 66st location was very receptive, accommodating and kind. I wanted to adopt them as sons.
iris A. on
Thank you !
Patrick R. on
Renee was the most pleasant and professional uhaul representative that I have ever dealt with. She was cheerful and accommodating and very knowledgeable. She was so helpful, she’s a keeper 🙂
Scott G. on
This Uhaul is Always My FIRST Pick due to the Extremely Personable and Professional Staff, in a Very Relaxed, Comfortable environment. You will ALWAYS Feel at EASE Here!! The Hardworking UHAUL STAFF make sure of it!
richard b. on
Great
michael M. on
AWESOME STAFF
Bree M. on
Joe was amazing I was given 4to6 weeks2live he helpedme my storageunit 4my kids&and I’m very thankful for Joe 5*****& Debt Free 4 my kids.Santa Joe the kids said.
John S. on
This is a "Top Shelf" operation ! It is not until you go elsewhere that you truly appreciate this organization. Thank you for your outstanding service.
Philip G. on
Joe is very customer oriented!
Ajla K. on
Battery in the U-Haul died out multiple times forcing me to keep it a extra day. Horrible truck. Great service.
Joseph V. on
have always used u haul moved from pa. to fl. with the boxes rented trailers and trucks u guys rock
eon P. on
Please continue to keep the great quality service up...
John K. on
Did not want to hear about any problems I had with trailer.
Stephen S. on
The cabin reeked of smoke. I had to wipe it down and sanitize the inside to make it okay to ride in
PAUL H. on
This truck you gave me to drive is in safe to be on the road . I have been a auto tex for over 40 years this truck has over 3 inches of play in the steering wheel witch. Has the truck swaying back and forth and very hard to keep it in your driving lane and as I told the person I returned the truck to way be for I was to return it because I was not going to drive it any more I was not told or offered a different truck or anything so my day ended with out my work being finished thanks to a bad truck but no offer to give me a different truck or offer of $ off or given back. So I pay for a truck for a 24 hours and get it for 4 to 5 hours if this is what your company calls good customer service. I guess I will be looking for a different truck rental company as we all know there are many out there to use so with all this being said let's see who if anyone in Corp will call me and handle this ???????? Paul Harmer.
BILL B. on
Express if reservation, ID, credit card in order. Do not like to wait for other customers with multiple questions etc.
FAROUK A. on
Tyres pressure was not ok and I returned the vehicle same day as I didn't want to go on the hustle of checking inspite that I needed it,also when I returned at 7 .o4 pm the employers refused to check and receive it because their work finished at 7 pm !!!! And asked me to leave and just to drop the key in the drop box.two employees were present in the store!!!!!!
Brian D. on
Great job by all involved. Thanks
Joan J. on
Very nice and helpful. Will definitely rent again.
Peter W. on
In my opinion, I don't see anything else you can do to improve! Your 100%
anthony V. on
Nothing
Shelly S. on
Easy to find and drop off
Philip G. on
Joe is customer oriented and sets an excellent example for his team!
Lisa G. on
Make sure the trucks and trailers are properly maintained! Tire on trailer blew out on the interstate, wasn’t sure if we were going to make to PA! It kept making strange noises if you went over 50 mph. But I do have to say staff went out of their way to load my car onto the car transport! I want to say thank you for going above and beyond.
Gary H. on
Not much. Amazing people
Lois L. on
Not a thing. I highly recommend your company and if I am in need of PODS again, I know where to go. Thank you all
Charles J. on
Nothing everything was great
adeli D. on
Very smooth turning the truck and dolly in. Nice people to deal with.
WILLIE H. on
Staffing personal were very polite and efficient in getting me in and out!
Rusty S. on
My ubox experience has been horrible. I would like for someone to make it right.
William E. on
Waited 1 hour past the stores opening time for someone to show up and open the store. The unit we had rented was suppose to be large enough to hold the furniture from a 2 bedroom apartment. No way!
Tammy E. on
None
joe t. on
Joe is awesome
Gary W. on
nice service
megan h. on
There was rat droppings over everything and roaches were seen in the building. Staff was scarce when trying to check out for good.
josh c. on
Joe was very helpful with everything I needed
George G. on
UBox was delivered and picked up promptly by Nikki.
JAMES C. on
It was a pleasure to have done business at this facility. The products, services, and staff are awesome!
Sheldon D. on
I was happy when I placed my reservation, upon arrival though I discovered that the unit reserved for me was occupied by a former customer. This required me to take a unit upstairs instead of down st
don g. on
Very professional and great service
kathleen h. on
I didn't use the facility but rather had a u-box delivered. The staff were very professional and client-facing. Would recommend to anyone as an alternative to other pod like products or trailer.
Sarah O. on
Great experience and was so helpful with moving state to state.
George K. on
One was rude to hang up phone. I gave direct instructions to deliver & someone is waiting and they delayed for 3 days. The truck destroyed lawn with truck which wasn't needed. some staff knew nothing
Cathy C. on
Nicole was so helpful. The whole process was very smooth.
Kaleena R. on
Very nice and informative staff
Nathan T. on
At first, the young man that was helping me said he could not change the date that I wanted my Uboxes delivered. He eventually figured out how to do it. Nikki delivered them the next day.
Kenneth B. on
Excellent staff, well maintained, highly recommend this location. Left another well known storage facility / competitor due to poor management and from Day 1 with this Uhaul location I was impressed!
Janice G. on
Excellent customer service
Janice G. on
Excellent customer service
Janice G. on
Staff went above & beyond to help with coordinating pick up of the containers etc.
natalie c. on
Delivery of uboxes was never on time. Nearly delayed the sale of my home. Will never recommend
Erica D. on
The staff was always very helpful and kind. When I was moving out of my unit they even offered to assist me.
mark f. on
The staff was polite, friendly, and professional!! They helped me to make my use of the facility easy and productive. I would highly recommend this U-Haul facility to any prospective customer.
Alex B. on
Very helpful and courteous staff headed up by the owner. Definitely recommend.
Galdina V. on
The delivery drivers were awesome!!
GARY E. on
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GARY E. on
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jenny f. on
Everything was great. Thank you
Jazmeen S. on
Need other options in the questionnaire. We did not use the facility but the POD. The POD was pickup from Co.without any notification. The delivery was very late. No one called to update. Never again
Scott B. on
took 75 phone calls to get our pod delivered, a week late and after sitting the location for nearly 4 days. Delivery was promised between 10-2 and finally showed up at nearly 6pm. My wife was angry.
Kevin H. on
Delivery was on time Pick-up was also You should include drop off and pick up in the advertised price online 180$ in Tustin,California and 80$ in Seminole Florida.It should be door to door . I did
Istvan B. on
recommend this U-Haul Storage Facility to a friend
Marlaina M. on
Love U-Haul.
Matthew M. on
need more space for comments! broken lock. broken leaded glass lamp shades. all good except driver who picked up box RUDE. after spending $1300. i expect MORE. would use again.
Sandra F. on
Everything went pretty smoothly. Would use them again.
Jessica B. on
Everyone there was extremely helpful and nice
THANH D. on
Good uhaul
John S. on
The U-boxes were picked up on time and delivered when requested. There was no damage to any of the contents and I could not ask for more friendly and competent associates.
patricia l. on
Service was perfect. Right on schedule. Very happy.
JEFFREY M. on
Vickie was so helpful. She went out of her way to help me find my tag registration that i had accidentally put in my ubox. Great crew at this location.
patricia h. on
Completed a U box move between Philadelphia PA and Largo FL using EZ Move helpers. The move was completed on schedule without loss of property and I am very satisfied. No = site not visited.
Carolyn S. on
Everything was seamless:
Jack M. on
First time moving and user of U-Haul. Great experience.
Carla E. on
EXcellence
gabrielle b. on
Every thing was great,
Caleb R. on
not 5 stars for one reason, the creditcard reader took 4 try’s to work. The man checking me out was kind and apologized for the inconvenience, stating it often breaks but higherups won’t replace it
Kenneth B. on
Excellent customer.service, friendly staff, easy process. Highly Recommended
JANNAR D. on
Greatfacility, great service!
Brian M. on
All staff were pleasant and helpful. Joe was outstanding. I would definitely recommend this facility and Uhaul in general.
Michael S. on
Very good
James R. on
Good job
Regina H. on
Good experience working with the company as I move across the state.
Linda H. on
Rented a pod to hold kitchen cabinets. It kept them clean and dry for 6 months! Thank you!!!
Karl K. on
Great!!!
GILBERTO R. on
I selected uhaul to assist me with my move to Clearwater FL was a big mistake My ubox was late by 8 days but one of my ubox was shipped to the wrong city & I had to drive 8 hours to get it Bad service
Julie M. on
Great concept and personnel. I have already recommended this service to others. Thank you!!
Erica S. on
The team was very responsive to my calls and had absolutely NO problems at all which is very refreshing. Thanks!
Giovanna D. on
No communication what so ever! Pods came w/bugs and wet pads.. was told I would get a refund for the delivery but was charged due to them arriving 2.5hrs late I will call corporate and BBB
Denise L. on
Staff was very helpful, professional, and friendly.
James D. on
The use of a U-Haul Box exceeded my expectations! ALL of the personal, both on the telephone and delivery/pick-up of box, were efficient and polite. I would use again and recommend to others.
michelle o. on
Very good way to ship and send large household items for family members, would be great for moving. Very fast, accurate and secure! Great value for the price!
Janice D. on
Received email that U-box had arrived but when I called to ckeck they had no record of it. After a fearful day it was located and everyone was very helpful and accommodating.
julianna m. on
Good
Angela B. on
We rented a UBox for a garage project. The box arrived on time and was picked up when asked - even with a change in the date for pick up. It was easy and secure.
Robert M. on
My "no" answers are really N/A. I never visited facility. Had truck delivery of uBoxes. Was hard to get correct number to contact facility and received no call when boxes arrived as stated in email.
Clair V. on
Very convenient
Maureen W. on
Excellent staff! Professional, courteous and patient. I hope they are paid well..it would be money well spent. I will spread the word'! Thank you