Customer Reviews for U-Haul Moving & Storage of Laveen

2,342 reviews

4410 W Southern Ave   Laveen, AZ 85339

(602) 237-1803

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(602) 237-1803

4410 W Southern Ave
Laveen, AZ 85339

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

SAUL S. 
Rating:
5.0

Very clean location with staff available.

DANIEL N. 
Rating:
5.0

Great customer service from both gentlemen at the location.

LAKESHIA L. 
Rating:
5.0

I will refer Family and Friends... Nice customer service..

Crystal A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
4.0

he was very helpful and suggested to call corporate to complain about prior experience at pickup location.

BRIAN D. 
Rating:
5.0

Don't change a thing .

GLORIA J. 
Rating:
5.0

Great experience, no hassles!!

CHRISTOPHER R. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS G. 
Rating:
5.0

Customer did not leave a comment.

Phillip R. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

NICOLE W. 
Rating:
5.0

Perfect location . Great convenience when I need the pickup truck. It is not far from where I live .

MYRON Z. 
Rating:
5.0

Customer did not leave a comment.

LORENZO H. 
Rating:
5.0

Customer did not leave a comment.

Jeanette G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RALPH K. 
Rating:
4.0

Customer did not leave a comment.

GWENAI R. 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA H. 
Rating:
4.0

Customer did not leave a comment.

HOLLIS P.  |  Overall Experience 
Rating:
1.0

The crew at the drop off location was disorganized, disrespectful, lazy, and created multiple problems. They charged me an extra day because they took 35 minutes to see us (we were there on time) and they put the wrong name on the receipt—they used my male friend's name even though it was my address, email, credit card, etc. They refused to help or remedy the situation, even after admitting they were wrong. I will actively be urging everyone I know to choose another moving service.

STEVEN U. 
Rating:
5.0

Customer did not leave a comment.

ADAM B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

ALPHONZO G. 
Rating:
5.0

Customer did not leave a comment.

HAROLD J. 
Rating:
5.0

Customer did not leave a comment.

CINDY G. 
Rating:
5.0

GREAT Customer Service!!!!

DENISE G. 
Rating:
3.0

Customer did not leave a comment.

KENDALL T. 
Rating:
5.0

My location was changed at the last minute because of inventory. Was taken care of though. Will use you guys next time for sure.

ALLAN W. 
Rating:
5.0

Customer did not leave a comment.

JUAN B. 
Rating:
5.0

Excellent help form personnel

TIMOUR P. 
Rating:
1.0

Customer did not leave a comment.

ANGELICA E. 
Rating:
5.0

Customer did not leave a comment.

Sergio C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danyele G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lynnea M.  |  Overall Experience 
Rating:
5.0

Very friendly customer service and very welcoming and good communication skills.

NORMA S. 
Rating:
5.0

Customer did not leave a comment.

Francis E. 
Rating:
2.0

I have checked in with the evening crew twice each time they have billed me twice they have no clue of what they're doing..I'm still waiting for my billing to be corrected.

IRVIN W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER W. 
Rating:
5.0

Loved the customer service, will be using again in the future

JEANITA S. 
Rating:
5.0

The lady there was amazing! But just like the issues with pickup, we had more issues with drop off as she stated that we were dropping off at the wrong location. I showed her my reservation confirmation and she immediately got it all worked out. From my experience Uhaul corporate really needs to look into these types of issues and do a better job at creating less stress on people during an already stressful moving period.

TODD B. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO C. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
5.0

Nothing

ANNIE D. 
Rating:
5.0

Everything was excellent

DAVID S. 
Rating:
1.0

I never received updates on my shipment. I had to spend HOURS calling stores and customer service to get information on my shipment. I am so disappointed in this experience but I expected much more professionalism. I would not use or recommend ubox ever again

Dominque B. 
Rating:
5.0

Keep doing what you are doing, it works.

ABDUL S. 
Rating:
5.0

Customer did not leave a comment.

Anthony L.  |  Overall Experience 
Rating:
3.0

The app was easy to use during the check-in process but it still requires you to enter the store as there is no access to the key (as indicated by the app) & the trucks are in a gated area. The customer service by the woman at the counter was awful. She didn't listen and she was rude & dismissive. There are too many U-Haul locations or rental options to deal with such horrible behavior.

Charles W. 
Rating:
4.0

Everyone was courteous. I did tell my family which location I rented from. I told them everyone at that location was pleasant and helpful.

ELBERTEEN M. 
Rating:
5.0

Very courteous and helpful staff. Near-new equipment. Very smooth.

MICHAEL F. 
Rating:
3.0

Customer did not leave a comment.

Ted W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JULIO M. 
Rating:
5.0

Customer did not leave a comment.

Cesareo Z. 
Rating:
5.0

Customer did not leave a comment.

CHAD N. 
Rating:
3.0

Have the trucks gas filled all the way up so customers can fill it full. Instead of scamming customers for all their money!

HAYLEY M. 
Rating:
5.0

The only negative to my storage experience was the fact that my catalytic converters were stolen from my vehicle on your property. Other than that was wonderful.

JAY D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY A. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
4.0

Customer service was good it just took a long time to checkout.

GABRIEL G. 
Rating:
5.0

When ordering online I was advised I would receive a free lock. I wasn’t provided a free lock which did not sit to well with me I would still like my free lock that’s what promoted me to move forward with choosing U-Haul

DaQuan T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ronald H. 
Rating:
4.0

Customer did not leave a comment.

LOLA E. 
Rating:
5.0

Excellent customer service

Stanley N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
4.0

I put four stars, only because I was given a smaller storage then what I asked for, so I had to pay for two storages because they didn’t have the size I asked for. for a mistake I had nothing to do with I should have been accommodated until there was one available . Not cool!!!

Debra D.  |  Overall Experience 
Rating:
5.0

The Lady works there every day very very nice!

ZHENGYUN Q. 
Rating:
5.0

I was promised one month free storage on 67th Ave. and Bell Road when I got there they're saying they had no units I was really disappointed

TOM U. 
Rating:
5.0

NA

DAVID E. 
Rating:
5.0

Customer did not leave a comment.

ALBERT D. 
Rating:
5.0

I have always used the Uhaul services in Laveen on 44th avenue on west baseline for years. I love it, the starr, and the service's" I wouldn't go to any other place. I know there are new managers now, if they are anything like the prior managers, that Uhaul in Laveen will continue to be Awesome.

Ophelia A.  |  Overall Experience 
Rating:
5.0

The lady in charge may use a more customer friendly tone and be willing to understand everyone is not as familiar with her business as she is. Other than that experience, I would recommend this location. Competitive pricing is something to consider when there's a thirty cents difference between locations. It could be a deciding factor.

VERA M. 
Rating:
1.0

Customer did not leave a comment.

GLORIA S. 
Rating:
5.0

Myself, my husband David & my son Jason who actually used our enclosed unit mostly, have nothing but Very High remarks & Highly recommend this facility for ALL of their storage units (Enclosed & open drive up parking units) & their Highly professional staff assistance. Thank you for everything. 👍👍👍👍

Cathy T.  |  Overall Experience 
Rating:
5.0

The best storage ever!!!!!

Omorrio F.  |  Overall Experience 
Rating:
5.0

This location is my favorite store, quality Customer service Everytime. I hope other stores can be like them, the staffs do care

BRIDGET S. 
Rating:
5.0

Had issue with gas gauge....drove 43 miles and only got a little over 4 miles per gallon ..

ABEL R. 
Rating:
5.0

Customer did not leave a comment.

RENITA H. 
Rating:
4.0

I wouldn't refer my ex mother in law to your business it sucks

Jeffrey A. 
Rating:
5.0

Customer did not leave a comment.

Tamica B. 
Rating:
3.0

Customer did not leave a comment.

CHARLOTTE J. 
Rating:
5.0

Thank you meeting my needs above and beyond my expectations when it counted the most. I appreciate your kindness. Good customer service speaks volumes in my world. Thank you!!

LA DONNA G. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND M. 
Rating:
5.0

Customer did not leave a comment.

NIKOLETE R. 
Rating:
5.0

Customer service was excellent at this location

MICHAEL B. 
Rating:
5.0

Great service, friendly staff! Would definitely use this location again. Don't remember the names but it was a gentleman and a woman! Around 2pm on Friday the 24th! Made it painless!

LEMANUEL J. 
Rating:
5.0

Customer did not leave a comment.

Samuel C. 
Rating:
5.0

Customer did not leave a comment.

La Donna G. 
Rating:
5.0

VALARIE IS THE ABSOLUTE BEST!!!

DENISE G. 
Rating:
5.0

Customer did not leave a comment.

JUAN P. 
Rating:
3.0

My experience with this location was sub par with it's service. As I may use U-haul again, I will never go back to this location.

Robin C. 
Rating:
5.0

Customer did not leave a comment.

WALLACE C. 
Rating:
4.0

Customer did not leave a comment.

GEORGE C. 
Rating:
5.0

Customer did not leave a comment.

KAYLA S. 
Rating:
5.0

Customer did not leave a comment.

NOEMI C. 
Rating:
5.0

Customer did not leave a comment.

KARINA B. 
Rating:
4.0

The trailer wasn't swept out. Please make sure the equipment is clean so the next person won't feel obligated to do so in fear of being charged a cleaning fee.

CHICO W. 
Rating:
5.0

Great service

RANDY L. 
Rating:
5.0

Customer did not leave a comment.

LUCIA C. 
Rating:
5.0

Excellent Customer Service

ANDRE D. 
Rating:
5.0

Realy good customer service and friendly staff

Yaitza M. 
Rating:
5.0

Customer did not leave a comment.

Jenna N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAQUEISHA R. 
Rating:
5.0

Customer did not leave a comment.

NABIL A. 
Rating:
5.0

Customer did not leave a comment.

DONALD E. 
Rating:
5.0

Quick and easy. The only down side was being charged milage. We drove directly from seattle to phx via the shortest route through twin falls idaho to phx. We never drove on sny side trips or anything. Im not sure why we had a $71 charge. I would understand if we did any side trips etc but we didn't. Maybe they should check the speedometer

Shayne K. 
Rating:
4.0

Customer did not leave a comment.

Sarah C. 
Rating:
5.0

Great customer service!!! Would love to work with them again!

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES G. 
Rating:
5.0

Customer did not leave a comment.

Cornella M. 
Rating:
5.0

Customer did not leave a comment.

KENNETH K.  |  Overall Experience 
Rating:
5.0

Moving is stressful. The staff & equipment at this location made it so easy.

TORRIE ALISHA S. 
Rating:
5.0

The managing team of Valerie and Colt were exceptional!

STEPHEN L. 
Rating:
5.0

Customer did not leave a comment.

Sabine G. 
Rating:
1.0

Customer did not leave a comment.

GUADALUPE P. 
Rating:
5.0

Great work ethic, clean and fast services

MILTON B. 
Rating:
5.0

Staff in that office where very helpful and made the process really easy and stress less for me. I will come back for their service. Thank you for the great service.

MARISELA S. 
Rating:
5.0

Very satisfied. The storage rooms are very clean.

Gloria G.  |  First Impressions 
Rating:
5.0

Staff is always friendly at the Laveen location. Lynne is amazing and always available to assist

Leah H.  |  First Impressions 
Rating:
5.0

The facility managers are nice people.

darrell r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ana R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ana L.  |  First Impressions 
Rating:
5.0

I have had a wonderful experience with this location. I needed a larger unit and let them know if a larger unit came available please let me know. They called quickly and I was mover in less than two hours the new unit was adjacent to my old unit and the move was easy and quick.

James V.  |  First Impressions 
Rating:
3.0

I wish I could really afford this service but I appreciate the help you have been in the past

Larraine T.  |  Online Move In 
Rating:
5.0

Very clean Very friendly & professional

Maria D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark M.  |  Online Move In 
Rating:
4.0

The management team has an outstanding service they provide with good courteous and effective relationship with each customer. They provided efficient and thorough communication while being of service to the public.

Barbara C.  |  First Impressions 
Rating:
5.0

In and out service 👍

Emmanuel R.  |  First Impressions 
Rating:
5.0

Always professional and friendly !!!! Always have the right answers and were easy to communicate with. They know what they are doing and do it well !!! I go out of my way to recommend them whenever I

Steve J.  |  First Impressions 
Rating:
5.0

Excellent customer service. From the initial call to me to the truck drop off. I also appreciated to find my storage so clean. I'm NOT a 1st time storage renter. So I know what is to be expected.

Larry L.  |  First Impressions 
Rating:
5.0

Very friendly and extremely helpful!

Jenna N.  |  First Impressions 
Rating:
5.0

I rented a storage from them 2 years ago, it was such great service that , when i return to arizona i went back to them I love it there, i could have gone to any of hundreds of other storage

Denise F.  |  First Impressions 
Rating:
5.0

They were very helpful and made the process fast and simple

Jason P.  |  First Impressions 
No reviews have been submitted for this location.

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