Customer Reviews for U-Haul Moving & Storage of Lawrenceville

Rating:

3.0

They have a good CSR but it looks like they are trained to squeeze your wallet at any cost. The first person told me that I can have the truck that I want but just for few hours, I picked up the truck around 3pm and she said she need it back around 7pm to 8pm. I told her to extend the time until the next day and she said no. Finally she allow me to have it until 10pm because someone else need the truck after that time…..(yes right) And she said that if I get back after 10pm she will charge me another $50 or $60 dollars. So I worked under stress the whole time to get back at 10pm o’clock. The next morning I had to get back to their office to claim two charges for a dolly and some pads located inside the truck that I never used and find out the truck was there. Which means no one else rented after my use. Long story short, they refunded me only one charge but no both even when I never touched theirs stuff located I use the truck. I also was about to rent a storage unit 5x10 for $114 per month and I found another storage names public storage one minute away from this location with the same unit 5x10 for just $22 per month. Never rent from this location, stay away.

Rating:

5.0

Great

Rating:

5.0

The location and staff were perfect -the contactless pickup did not work. This message is for Uhaul corporate. The verification DURING & AFTER all the hoops we jumped through to sign up, why would we then also need two people to verify the pickup when I'm the one who paid? My husband got a call in Nashville at 7:30am to verify it -he was my emergency contact who was not even with us. My son'was with me and his phone was called but it did not ring because unknown numbers go to his spam. This needs to be fixed. I understand how important it is to verify who we are, but think about this...how in the world would someone else show up to pick up that exact truck in Lawrenceville, Georgia at the same exact date/time I reserved it for? Thank you, Lawrenceville. We will definitely use that site again but will pick up when the store is open.

Rating:

5.0

Lesly is a wonderful girl, professional, nice and she has a excellent costumer service.

Rating:

5.0

Both agents were absolutely awesome the space was clean......everything was perfect.

Rating:

3.0

They were helpful

Rating:

4.0

You need to put in your after hours key drop box.

Rating:

5.0

Be clear on fees would be helpful.

Rating:

5.0

Great experience overall. The team here was helpful, the truck was clean, and the pickup process was smooth and quick. Everything was ready when I arrived and returning was just as easy. I would use this location again and definitely recommend it to others.

Rating:

5.0

Nothing can be improved, this was a wonderful experience.

Rating:

5.0

Great Friendly,Helpful, Customer Service!

Rating:

5.0

Ms. Lesly was helpful and courteous. She told me the van had full tank of gas but when I showed her that it was not full but just above the 3/4 mark on the fuel gauge. She was nice to come out check it for herself and said don’t worry I saw it with my own eyes and asked me to bring back with the same amount of fuel as the fuel gauge showed. When I returned the van she checked everything and I told her that she doesn’t have to clean it and she was very pleased and thanked me. Thank you.

Rating:

5.0

Good customer service she knows how to taking care of customer. Thank you They need more Truck different size at this location.

Rating:

5.0

Manager Tiara I hope I spelt her name correctly was freaking AWESOME she made my rental so easy. I will be back in Dec & I’ll recommend this location because of 10 star customer service she provided & how clean the van & location was

Rating:

5.0

The manager helped me out today. She was great!

Rating:

5.0

Great service