Customer Reviews for U-Haul Moving & Storage of Lebanon

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Lebanon

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Stephen S. on

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Every thing was great im a recurring customer and i would always come to your business its just great

ROB B. on

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Nothing. A very smooth process, Worked with three different people, all very friendly, The van was new and clean. Very easy drop off.

Bruce V. on

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Ramon M. on

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STEPHEN B. on

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Convenient location and access

anthony m. on

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better maintenance on rentals have truck leave with a full tank of gas NOT empty

John L. on

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BRUCE R. on

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Charity K. on

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Brandon, the manager of this location is really nice to do business with.. we feel like he is family.. after using the equipment from this location on a number of occasions while moving 250 miles one way.. he went above what was expected of anyone, and made us feel like our business there mattered.. kudos to him and his team of workers!

Louis P. on

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They didn't include the 12 packing blankets or the appliance dolly. Then when we called they didn't answer. We left a message and even called the general uhaul number to let them know that the items were not included but when we went into return the vehicle the items were still on our bill

Margaret Z. on

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Lynda G. on

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Sean M. on

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This is a good stand-alone U-Haul location. When I pulled in to return the Auto Tranport, there were three trucks ahead of me. But the staff moved them much more quickly than I anticipated and it was not a long wait. The staff was helpful and friendly.

Denise V. on

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The vehicle I rented was towed there so I didn’t get to see it. The vehicle kept shutting off at stops. It was looked at by a mechanic sent by UHaul who told UHaul I shouldn’t drive it back. I got charged anyway.

James P. on

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Scott M. on

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Steffan B. on

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Your staff is downright terrible.

Charles W. on

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nothing

Robert E. on

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Not switch the pick up location 2 different times. I was told I would be credited $50 since I had reserved a truck but I did not see a credit.

Darrell P. on

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James Y. on

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Great customer service, from what I could tell. Seen a few negative comments about the location, prior to going, and honestly I don’t know why. Both representatives I dealt with were very hospitable, courteous and helpful. Everything was explained, and handled as it should’ve been.

Barbara K. on

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Windshield was leaking and cracked

Charlie K. on

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Very friendly and helpful Staff.

James R. on

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The hitch installation took less than an hour and at the appointed time. Kudos to the staff there.

john s. on

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Pamela B. on

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Darlene H. on

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Michelle C. on

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Robert G. on

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david h. on

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Albert S. on

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Mike S. on

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JAVIER C. on

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n/a

Tony H. on

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Get more employees like Brandon gibble professional outgoing able mechanically inclines homerun!! Hope your paying him cause he won’t be there long if your not

GABRIEL R. on

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Robert K. on

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Excellent service!!

ERICA M. on

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I had rodent dropping on most of my furniture.

Andrew C. on

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Initial set up for truck rental was poor. The customer service was a 0 out of 10 with the service rep making no eye contact with me and explaining absolutely nothing. He didn’t ask where we were taking the truck and never told me the cost, he just asked for my credit card to put on file. Upon leaving I said thank you and he said nothing. Poorest service I’ve had in a while.

Erica M. on

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Keep up with the bait for rodents. I had mice dropping all over most of my furniture.

Catherine R. on

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Ryan, a men with word. Dante also provide an excellent service. 100% recommended this location.

Jason R. on

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Thomas R. on

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Nothing. Rep went out of his way to accommodate my need for a trailer. He had a reservation for the 5 x 9 trailer w/ramp at 10:00, but agreed to let me have it at 8:30 as long as I had it back by 9:30. Back at 9:15. :)

Micheal Y. on

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Very helpful. Ryan was kind and knowledge able very good service. Clean good running truck (15') would do business with them again!!

Bruce R. on

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Keep up the good friendly service, Thanks.

Kristian H. on

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Leonard P. on

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Andrew B. on

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The two axle trailer 6X10 drove very nicely with no issues during my 2,400 mile excursion.

Bob B. on

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Great Service

Leidy G. on

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Alisia B. on

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Raymond D. on

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Nick L. on

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Dalton F. on

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Bray B. on

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Great job by all employees

Lucas R. on

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I reserved the trailer from 6:30pm 4/26 until 4pm 4/27. When I showed up to pick up the trailer I was told that it needed to be back by 8am as it was reserved for someone else. I changed my arrangement to accommodate uhaul and returned the trailer at around 5:30 am. Between 7 and 7:35am I recieved 18 calls from the manager asking where the trailer is. Are you fucking serious. 18 calls?13 to me and 5 to my girlfriend. It was on the lot and it was the only 6x12 trailer there. But even if it wasnt on the lot, it wasnt even due back yet. Not even at the earlier 8am time that I didnt agree to when I made my reservation.

ANDREW S. on

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Larry F. on

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Jazmine R. on

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John Q. on

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Stephanie S. on

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Dale B. on

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The guys are very nice to deal with in our rentals. Equipment is top notch

christina t. on

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Kelly F. on

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Ankur S. on

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UNSAFE TRUCK ! Could of crashed ! My truck was horrible to drive, and roadside assistance did not show up for 3 hours, and when I called they said roadside assistance was sent to the wrong city and it would be another hour wait. 800 customer service is "looking into it", I want a full refund, but doubt that will happen without a fight. Also I never was able to pick up my supplies, wasted day and truck rental cost

Douglas F. on

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rick b. on

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Great Friendly service!

Charles C. on

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This was the only thing that went right with my rental. The drop off went very quick and employee was nice. Too bad uhaul as a whole was not a good experience

Tony B. on

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Service was great, picking up and dropping off was easy

Kevin S. on

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great motorcycle trailers.

Maia H. on

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Jeremy W. on

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BRUCE R. on

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did good

MARKO G. on

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The GM, Brandon Gibble, has shown the worst customer service experience ever. I had to wait for 15 minutes on him to finish his personal phone call during working hours. He lied about gas that was represented in the chart, and I tried to talk sense to him mathematically since I used the car for 8.5 miles and the vehicle does average 10mile/gal, but he wouldn't listen. He offered to open a "customer case" A GENERAL MANAGER filling customer care about him charging me $17 because of his stupidity. I had to drive and get extra gas, and he wasted 45 minutes of my morning, and I missed my doctor's appointment because of his nonsense. TBH he doesn't deserve that job, and he should be fired for theft and awful customer service.

Samuel G. on

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BILL A. on

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Kelly F. on

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Tiffany H. on

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Osbaldo P. on

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Jason P. on

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Very good, no issues at all and very helpful.

Jenniffer V. on

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I rent a enclose trailer and was raining so I don’t know if there’s more water inside the trailer or outside when I get to my destination my furniture was really wet._

Ruben D. on

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Wilbur S. on

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Randy W. on

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Great service

Freeman M. on

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Fred M. on

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Fuel on rental form said fuel tank full, gauge in truck read under 7/8 tank. I( RETURNED IT FULL) the truck gauge confirmed full. Question is whats going on? rental form should have read the same as truck fuel gauge.

DANNY A. on

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No issues whatsoever with this location. Was very friendly and accommodating to me.

John M. on

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I've rented from here before and have always been pleased with the experience. However, the 15' van I used yesterday had transmission issues, particularly when the tow/haul system was engaged. It was bad...it kept downshifting and the RPMs were up to 6000-8000 going down a grade that was not that steep. I was not towing and the load was not that heavy, just some furniture. When I turned the tow/haul option off, it was better, but still not right.

Caleb F. on

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Kevin M. on

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Website a total joke. Only way we found availabile 5x8 trailer this past weekend was to drive to multiple u-haul locations to see if anyone had trailers. We tried to use the website but only received message that trailers were in high demand try a different date. Website could tell us who had available trailers. In the past 10/years have rented multiple trailers have never run into the challenges we encountered this past weekend. Even U-Haul locations commented that the website was a joke and could provide no information as to who had available trailers..

John G. on

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Erasto j. R. on

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DIANA R. on

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My experience was great. The person at uhaul was friendly and talked me through everything. I will Definetely use your location again.

Mark C. on

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crystal r. on

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edward D. on

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Staff at both pickup and drop off were very professional and helpful. The equipment was in great shape. I don't like uhaul's gas tank policy. I think it should just be pickup full drop off full. Otherwise a great trip.

Thomas T. on

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Matthew S. on

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Special thanks to Brendan and Ryan for making my move less stressful. I will always use this location for future moves. Thank you!

kimberly l. on

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Quick service and quick return. Service was friendly and quick. Knowledgable staff.

Dwayne S. on

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I rented a trailer that I was able to use for 24 hrs. I was finished with the trailer in 3 hrs. I believe your should offer your customers a discount or voucher for early return of equipment. That’s just good business.

loren m. on

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BRUCE R. on

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ANDREW B. on

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Douglas B. on

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A follow up phone call with 24 hours of any charges that might have occurred. Because I had to turn in my contract I was clueless of anything extra charges that I got.

Elizabeth C. on

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Richard S. on

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Great customer service!

Jennifer R. on

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Everyone there was very professional and helpful. Thank you.

Elizabeth C. on

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Kevin S. on

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Nicole A. on

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These guys at the Lebanon location really made our experience great!! We had a couple of hiccups (completely my fault) that lead to stress I can’t even tell you about, and the entire staff - from the employee helping us, to his manager, to even the Marketing Manager who happened to be on site at the time - did everything that they could and then some to ease the process. They resolved all issues and made the experience so much easier to which I am so so appreciative to them for!!!

BILL K. on

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georgann f. on

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Lora D. on

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Gary G. on

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I c an always depend on a good vehicle rental experience.

Nathan N. on

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Best location yet.

Lee M. on

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Desiree H. on

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The truck was not ready when we got there and there was an extreme amount of ice around the vehicle (my husband almost fell) and on the vehicle. Also the top was never cleaned off which could have proven quite dangerous. Snow removal should be an automatic task!!

Renuka N. on

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The general manager was very helpful, patient and professional in helping us get 2 storage units. Everyone else was very helpful when we went back to store our contents. Thanks.

Ashley C. on

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Customer service was great

ROGER R. on

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Some of my things were damaged and dusty like if someone burnt it

Nathan G. on

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Great customer service, great security, but a little rough around the edges.

James W. on

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We rented unit #173 for 1 month. It was dark and dingy with no light. There was a rat trap in the corner. When we moved our stuff out there were rat droppings everywhere. Wouldn’t recommend it.

gordon c. on

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I went with U-Haul because I only had a little bit to move. Everything went great. I only wish we could have moved up to retrieve our stuff.