Customer Reviews for U-Haul Moving & Storage of Lebanon

3713 reviews

1440 Cumberland St   Lebanon, PA 17042
(Rt 422)

(717) 274-3681

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(717) 274-3681

1440 Cumberland St
Lebanon, PA 17042
(Rt 422)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Susan O. 
Rating:
5.0

Customer did not leave a comment.

LARRYDAVID S. 
Rating:
5.0

Customer did not leave a comment.

LUIS D. 
Rating:
5.0

Customer did not leave a comment.

Matthew D. 
Rating:
5.0

Customer did not leave a comment.

Todd G. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK M. 
Rating:
3.0

the truck was not clean, rear or cab. The man who waited on me when I went to get the truck mumbled and acted like he rather be anywhere else.

FORREST B. 
Rating:
5.0

Customer did not leave a comment.

JOHNJOSEPH JR W. 
Rating:
1.0

Customer did not leave a comment.

Patrick K. 
Rating:
5.0

Made moving a breeze

Brian W. 
Rating:
4.0

Customer did not leave a comment.

TERRENCEL W. 
Rating:
5.0

Everything perfect 👌

JOSUE S. 
Rating:
3.0

Have the customer rep ANSWER the phone when someone calls. Waiting 30+45 mins is unexceptable.

GAETON F. 
Rating:
5.0

Customer did not leave a comment.

ANNA G. 
Rating:
5.0

Assure online pick up system is flawlessly operational.

Stephen G. 
Rating:
4.0

The check oil light was on, and remained so through out my limited use of the truck. There was about an inch and a half of water in the drivers door pocket and I had nothing to clean it up with. Otherwise the truck performed fine.

DAVID L. 
Rating:
4.0

Customer did not leave a comment.

Randy K. 
Rating:
2.0

When I got there the worker told me I at the wrong location. The place on the order was 137 miles away, clearly it was not corrected when I called. He said charges would be incurred. I had to ask him to call someone internally to correct the location. He did and it was corrected.

RALPHJ R. 
Rating:
5.0

Great service!

CHRISTIAN B. 
Rating:
5.0

Return process was awesome quick and Effiecient. Great experience thank uou

JANET N. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY V. 
Rating:
5.0

Customer did not leave a comment.

AKINOLA J. 
Rating:
1.0

Customer did not leave a comment.

SANDRA H. 
Rating:
5.0

Customer did not leave a comment.

NEIL B. 
Rating:
5.0

Customer did not leave a comment.

Anina D. 
Rating:
5.0

Customer did not leave a comment.

Ethan B. 
Rating:
2.0

on my contract I was given an address that was not uhaul. I had to find it. I was charged for extra miles over my free mileage which I feel was unfair having to run around Lebanon, Pa. to find this uhaul location !!! I tried calling the drop off location 2x both having the phone forwarded to uhaul that couldn't help me with the location. Finally when found the guy was sitting outside smoking not answering the phone !! I feel this is unfair for extra milage charge when this place couldn't answer the phone to give me directions

John S. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Employees not wearing masks.

ABIGAIL H. 
Rating:
5.0

very nice people and thank u it came in handy

SCOTT K. 
Rating:
5.0

Customer did not leave a comment.

OMAYRA R. 
Rating:
4.0

Customer did not leave a comment.

ADAM H. 
Rating:
5.0

only one employee

NASHALEE A. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

Give us so many miles for free then start paying for mileage

CARL B. 
Rating:
1.0

Care

jabari W. 
Rating:
2.0

Check-in employee was not masked in violation of state policy. Hidden "after-hours" return fee - even though it is entirely via an app. Sad. I will rent from Home Depot moving forward.

Stephen D. 
Rating:
5.0

Me gusta mucho la seguridad

elexida d.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Francis N. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
3.0

Customer did not leave a comment.

Jennifer F. 
Rating:
5.0

The equipment I borrowed was clean, fueled and ready to go at the time I had reserved. The staff was very helpful and overall I would recommend using this location.

CANDACE M. 
Rating:
5.0

Workers were incredible. Super friendly and helpful

Peter R. 
Rating:
5.0

Customer did not leave a comment.

NEIL M. 
Rating:
5.0

Trailer was ok but our things was wet on the inside

KOREINA Z. 
Rating:
4.0

Employees were not wearing masks and a customer in the store was not wearing a mask.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

BRIAN L. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Counter agents were extremely efficient and courteous. I was surprised at how quickly I was on my way to the reason for my usage of your vehicle. Great job, gentlemen!

Linda H. 
Rating:
5.0

Customer did not leave a comment.

CARL D. 
Rating:
5.0

Customer did not leave a comment.

BRYAN B. 
Rating:
5.0

Customer did not leave a comment.

KYLE R. 
Rating:
5.0

Customer did not leave a comment.

DARRELL P. 
Rating:
3.0

Truck smelled heavily of cigarettes which triggered some nausea and the smell stuck to my clothes. Truck also stated it needed an oil change, however window sticker said it was recently done a thousand miles prior. The rep who gave me the truck wasnt very friendly, seemed really irritated. I was slightly late returning the vehicle, customer care was pretty helpful in managing info on that.

JASMINE G. 
Rating:
5.0

Customer did not leave a comment.

Michele N. 
Rating:
5.0

It was great.

Sue P. 
Rating:
5.0

UHaul Checkin process was easy.

JOHN H. 
Rating:
5.0

The service was quick, trouble free, and the customer service reps were friendly. Returning the vehicle was also efficient.

Valerie S. 
Rating:
1.0

#22116742 I ordered a 10 Ft truck and upon arrival was told that only a 15 was available. I am not pleased that I wasn't notified plus wanted a smaller truck to maneuver in the city of Pittsburgh. Plus now I will end up spending more money on gas because of a bigger truck then needed. I have rented from U-Haul on several different occasions in the past. Not a very good customer service Experience. Mike Malloy

Michael M. 
Rating:
4.0

I want up having to extend my rental do to a unforeseen error with my order being placed at my local retailer I was picking up material. I understand paying for the extra day even though I only used it for an additional six hours, but I don't agree with having to pay for insurance all over again. It isn't as if I took the vehicle back Andre rented it. I merely extended my rental by 6 hours oh, I should not have to pay the insurance feed but I've already paid for a vehicle that is already insured for an additional six hours of use. The fact that I paid for an entire another day on the rental for those six hours should have been enough.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
3.0

I could not get through to this location by phone to let them know I was running a few minutes late. They close at 7pm. I spent 20 min on the phone with the dispatcher which was a waste of time. I was really disappointed and upset with the communication that was provided.

SARAH J. 
Rating:
4.0

Customer did not leave a comment.

William F. 
Rating:
2.0

The checkout took a very long time, despite the fact that we checked in online before arriving. Everything had to be done over again, it seemed. The computer system crashed twice while trying to check out. And , despite being assured before booking that we could easily return after hours, there seemed to be a pro lem with letting us do so. We rushed to get the trailer back in 2 hours because of that. The clerk in the store complained quite a lot

Joshua M. 
Rating:
4.0

Brandon was a helpful and professional individual . He had another gentleman with him and the both were very pleasant. Thank you both for all your help.

DANIEL N. 
Rating:
5.0

Excellent communication and very sincere. Comfortable atmosphere and very helpful

EDWARD A. 
Rating:
4.0

Good customer service and very professional.

Darrell G. 
Rating:
4.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Angela M. 
Rating:
5.0

Great service!!

Maxim P. 
Rating:
5.0

This location went above and beyond. The Assit. Manager is very helpful. On the Indianapolis end the first U-Haul location double booked my trailer. And just said you couldn't have a trailer. So I asked them to look for another place that's how I got to Kentucky Avenue which was good. But the first place I was supposed to get the trailer at was not helpful and they double booked my trailer after I drove 600 miles to pick it up. I am still waiting on that area manager to call me. Because the first place said I could get 75.00 to 200.00 back for driving the extra 80 miles causing another two hours of work after they double booked my trailer. The manager at Lebanon worked very hard but I still haven't gotten any refund. Please call me Brad Stauffer at 484-388-9653

Bradley S. 
Rating:
3.0

Customer did not leave a comment.

Amanda S. 
Rating:
3.0

Not happy that there was an extra fee for dropping off after hours. Oh yeah, it is buried in the contract. Also not happy that I was charged extra because the app for drop off would not work.

Bryan M. 
Rating:
5.0

Customer did not leave a comment.

LEONEL D. 
Rating:
5.0

First off, I want to thank the person who ran my key out to me, unprompted, in the pouring rain. Very nice and courteous young man. As far as my rental, the truck needed some maintenance. The airbag light was on, and definitely needed an alignment.

Brandon D. 
Rating:
1.0

The employees were all fairly friendly and helpful, but none of the employees were wearing masks inside the building the two times I went. When getting my account set up, there were two employees working at the computer without any sort of mask. When checking out, there were three employees working on and out of the building. One of the employees did have his mask on while outside, but when I saw him inside later, he and the other two employees were not wearing masks. I felt very unsafe. In addition, the couple of customers I saw inside the storage warehouse were not wearing masks either (which I acknowledge is a lot harder to control).

David K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

steven Z. 
Rating:
5.0

Customer did not leave a comment.

Quimby O. 
Rating:
4.0

Customer did not leave a comment.

ERNEST R. 
Rating:
5.0

I was very disappointed that a previous renter smoked in the cab and there were ashes in the ash tray. The smell of stale cigarettes was very strong and very unpleasant.

James S. 
Rating:
4.0

Customer did not leave a comment.

KARL W. 
Rating:
1.0

Customer did not leave a comment.

Andrew W. 
Rating:
5.0

Personnel were great and I would always use an actual Uhaul Dealer when booking, picking up and dropping off in the future.

Kelly M. 
Rating:
5.0

Nothing , you're the best

Sally G. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Dropping off the truck was very simple. Pulled into the "drop off your equipment here" area and personnel came out after a few minutes, apologized for the wait, and got me on my way quickly.

DANIEL P. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Tynell G. 
Rating:
5.0

Check tire pressure!

LUISHELL O. 
Rating:
4.0

Customer did not leave a comment.

Dean B. 
Rating:
5.0

Customer did not leave a comment.

Toniann L. 
Rating:
5.0

Customer did not leave a comment.

Terry M. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

william W. 
Rating:
5.0

Customer did not leave a comment.

Renee S. 
Rating:
4.0

Customer did not leave a comment.

CYBILL O. 
Rating:
1.0

Make sure the vehicles are safe and up to par prior to renting to your customers.

yashuna F. 
Rating:
5.0

Customer did not leave a comment.

RONALD N. 
Rating:
3.0

Old Truck

CLIFFORD B. 
Rating:
5.0

GREAT!!!!!!!

CODY D. 
Rating:
5.0

Customer did not leave a comment.

ALAN A. 
Rating:
5.0

Customer did not leave a comment.

edel t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jimmy J.  |  Overall Experience 
Rating:
4.0

My storage unit had rat bait in it and a couple of holes at the ceiling.

Jimmy J.  |  First Impressions 
Rating:
2.0

When my debit card was going to be charged for the next month, it could not be. I did not know this at the time but the employee knew that and did not contact me to let me know. Instead, he let it go three days until finally letting me know he was charging me $15 extra for being late. I tried to tell him this, but he did not seem to care and charged my card anyway. So instead of $103 I paid $118. I know it isn’t that big of a difference but during times like these, every penny counts and this entire ordeal was very unflattering. It was like HE was making that $15 and did not seem to care what I had to say. I hope Uhaul can help me with this issue or else I will take my business elsewhere next time.

David P.  |  Overall Experience 
Rating:
5.0

Getting to the locker was easy and the associate at the site was very helpful. I was very happy with the whole experience

Jacob W.  |  Online Move In 
Rating:
5.0

Facility was clean and well maintained. Service was helpful and kind.

John R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rita g.  |  First Impressions 
Rating:
4.0

I have a concern for the employees as sometimes they work alone and in this day and age that's unsafe, anyone could go inside while the employee is outside and anything could happen when they return to the inside. And I was very upset your company does not prorate the unit, my unit was from 6 to 6, I checked out on the 20th, that's 15 days early, I feel I should have gotten a reimbursement for those days

rita g.  |  Overall Experience 
Rating:
5.0

Quick check-in. Clean facility. Helpful nice people.

David W.  |  First Impressions 
Rating:
5.0

Very helpful staff willing to answer any questions you may have

Karen P.  |  Overall Experience 
Rating:
5.0

Thank you

Evelyn S.  |  Overall Experience 
Rating:
3.0

24hour access was a life saver. No lights in storage rooms gets inconvenient. It would be nice to use big door after hours not just the regular entrance with a door stop to push items over

cheyenne w.  |  Overall Experience 
Rating:
5.0

Very helpful staff, clean & dry facility, planty of carts to move my things ~ no complaints!

Olga S.  |  First Impressions 
Rating:
4.0

Ryan was very, very helpful. With all the stress i was under, he was very understanding.

Lisa S.  |  First Impressions 
Rating:
3.0

Staff was friendly. Access card couldn't be created becuse of computer problems. We think it's bizarre to have upper level storage units. The stairs were an unpleasant surprise.

Andie B.  |  First Impressions 
Rating:
5.0

Friendly and knowledgeable! Will recommend to my local friends! Thank you!

Melissa L.  |  First Impressions 
Rating:
5.0

Very good service. Storage units are accessible and clean.

Cristian T.  |  Overall Experience 
Rating:
4.0

No problems other than mouse poop all over everything. Gross!

LINDA C.  |  Overall Experience 
Rating:
5.0

Very helpful staff

frank d.  |  Overall Experience 
Rating:
5.0

It would be in the best interest to revise the duties and liberties of the call centers in giving promotions, they appear to always cause more harm than good.

angela d.  |  Overall Experience 
Rating:
5.0

Convenient location and access

STEPHEN B.  |  Overall Experience 
Rating:
2.0

Your staff is downright terrible.

Steffan B.  |  Overall Experience 
Rating:
3.0

I had rodent dropping on most of my furniture.

ERICA M.  |  Overall Experience 
Rating:
5.0

Ryan, a men with word. Dante also provide an excellent service. 100% recommended this location.

Catherine R.  |  First Impressions 
Rating:
5.0

The general manager was very helpful, patient and professional in helping us get 2 storage units. Everyone else was very helpful when we went back to store our contents. Thanks.

Renuka N.  |  First Impressions 
Rating:
5.0

Customer service was great

Ashley C.  |  Reservation 
Rating:
2.0

Some of my things were damaged and dusty like if someone burnt it

ROGER R.  |  Overall Experience 
Rating:
3.0

Great customer service, great security, but a little rough around the edges.

Nathan G.  |  Overall Experience 
Rating:
3.0

We rented unit #173 for 1 month. It was dark and dingy with no light. There was a rat trap in the corner. When we moved our stuff out there were rat droppings everywhere. Wouldn’t recommend it.

James W.  |  Overall Experience 
Rating:
5.0

I went with U-Haul because I only had a little bit to move. Everything went great. I only wish we could have moved up to retrieve our stuff.

gordon c.  |  Overall Experience 
No reviews have been submitted for this location.

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