Customer Reviews for U-Haul Moving & Storage of Lebanon

4,233 reviews

1440 Cumberland St   Lebanon, PA 17042
(Rt 422)

(717) 274-3681

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(717) 274-3681

1440 Cumberland St
Lebanon, PA 17042
(Rt 422)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing to improve on. This time was way better than my previous rental.

chris H. 
Rating:
5.0

Customer did not leave a comment.

Nicholas B. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Roberto V. 
Rating:
3.0

Customer did not leave a comment.

Lev I. 
Rating:
5.0

Customer did not leave a comment.

Rayson C. 
Rating:
4.0

The interior of the truck could have been cleaned better and it should have been full of fuel

Gary R. 
Rating:
2.0

Customer did not leave a comment.

Ranga H. 
Rating:
3.0

I was very disappointed the air conditioner in the truck I rented did not work.

Barbara W. 
Rating:
3.0

Customer did not leave a comment.

DONALD B. 
Rating:
3.0

I don't like the way they do with the gas. It's not hard to have the truck full tank that way it's easier to fill the tank back.

molyvorn M. 
Rating:
5.0

Customer did not leave a comment.

Romana R. 
Rating:
1.0

trucks are terrible. No air conditioning and was told that was a luxury. Overpriced....way overpriced for the equipment you get.

John R. 
Rating:
5.0

Customer did not leave a comment.

Lisbell F. 
Rating:
5.0

The people who work here are awesome! I rent here 1-2 times a month and they are always great. Thanks!

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

Andrew D. 
Rating:
1.0

Customer did not leave a comment.

PABLO R. 
Rating:
2.0

Truck was not cleaned in interior. Windshield was badly cracked at rear view mirror. The tailgate was badly damaged and the rest of the truck is covered in damage.

justin U. 
Rating:
5.0

Customer did not leave a comment.

Vanessa T.  |  Overall Experience 
Rating:
5.0

Great location, pleasant workers. Awesome Experience.

Jonathan S. 
Rating:
4.0

Customer did not leave a comment.

Susan D. 
Rating:
5.0

Outstanding service!!!

raymond K. 
Rating:
1.0

Had absolutely no air conditioning in 100 degree weather. Never again!

Amanda S. 
Rating:
3.0

I was charged for another full day of rental for being 22 minutes late but waited in line to get checked in for at least 11 minutes. I understand it was late but the charge seems petty to me

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

KEITH E. 
Rating:
5.0

Customer did not leave a comment.

Albert P. 
Rating:
5.0

Staff I believe names Wade went above and beyond at the storage unit of Lebanon! Highly recommend!

Shawnna L.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Cristina C. 
Rating:
2.0

The mileage out was wrong on my contract. I took pics of the gas gage and the mileage before I moved the van. When I returned the van I had more gas in it then when I left. The guy that checked me in had the fuel out wrong. He said that I didn't have enough fuel in it. I showed him my pictures and he said that the van wasn't checked in right then and that he wouldn't charge me. I showed him then that the mileage out was also wrong. He was rude and argumentative when he checked me in. When I got my revised bill he still charged me the wrong mileage.

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

Wilberto R. 
Rating:
3.0

Customer did not leave a comment.

Douglas K. 
Rating:
1.0

Customer did not leave a comment.

Janet M. 
Rating:
4.0

Customer did not leave a comment.

Averom B. 
Rating:
5.0

Excelent costumer service

Wanda M. 
Rating:
4.0

Faster check in. Mobile devices ready to process rental with paper work printed before customer arrives. Check out was slow. Sweeping out and checking tire pressure could be done later.

Dane S. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
4.0

manager was genuinely interested in my comments

david S. 
Rating:
5.0

Customer did not leave a comment.

Amber Z. 
Rating:
5.0

Excellent customer service!

Scott N. 
Rating:
5.0

Customer did not leave a comment.

Monica W.  |  First Impressions 
Rating:
3.0

Bit of a musty smell in the store. Available Equipment was limited. Personnel seemed a bit overwhelmed, but we're pleasant to work with.

Marcus P. 
Rating:
5.0

VERY GOOD THANKS

BRUCE R. 
Rating:
5.0

Great service very nice staff easy scheduling no hassle

Mary M. 
Rating:
4.0

Customer did not leave a comment.

Richard S. 
Rating:
4.0

Customer did not leave a comment.

Douglas G. 
Rating:
5.0

Air conditioner was not working, not a big deal for me, might be for the next customer

Penny D. 
Rating:
5.0

No comment

Budhi G. 
Rating:
5.0

Customer did not leave a comment.

Penny D. 
Rating:
5.0

Customer did not leave a comment.

Hecmar L. 
Rating:
5.0

Customer did not leave a comment.

DANA Y. 
Rating:
5.0

Customer did not leave a comment.

Sandy M. 
Rating:
5.0

Very quick turnover. Efficient. Appreciate that after a long day moving.

Gretchen W. 
Rating:
2.0

Truck was in poor mechanical condition. During pickup and drop off, employees didn't seem to understand I was using Truck Share on my phone and were trying to tell me what to do even though I was already 90% done with the process. Truck was not even close to the spot it was supposed to be.

Brandon D. 
Rating:
4.0

Customer did not leave a comment.

Daniel E. 
Rating:
5.0

Customer did not leave a comment.

Patricia S. 
Rating:
5.0

Customer did not leave a comment.

Jeanette J. 
Rating:
5.0

Customer did not leave a comment.

William J. 
Rating:
5.0

no problems. gave me credit for my troubles

DOUGLAS C. 
Rating:
5.0

All the staff was very helpful and made getting started and wrapping up very quick and (almost) painless!

Emily B. 
Rating:
5.0

Drop off after hours-well lit parking lot and easy to do.

Robert A S. 
Rating:
5.0

Staff is friendly and trys hard to meet customer needs.Thanks.

WILMER L. 
Rating:
4.0

Customer did not leave a comment.

Greg B. 
Rating:
3.0

This was an hour out of my way because the day before pickup, you guys didn't have a truck at my location. I ordered the truck three weeks before and the day before closest truck was 40 miles away. You should have a rating on U-Haul system performer. This would be poor. The guy told me I was lucky that I even got a truck? It doesn't matter when you order the truck, it's when you conform it the day before. Poor business for people that maybe moving out of state!

Johh M. 
Rating:
4.0

2 instances of not being given materials I should have been (missing a wardrobe box, and 6 furniture pads). The box was fine as I could get it later, however was given a hard time about the lack of furniture pads. Was eventually resolved, just frustrating at the time. Aside from that, no major issues and staff were friendly and helpful. Would recommend,

Joseph S. 
Rating:
3.0

The truck needed work on its steering, the steering was loose, and was "unsettling" to drive, was glad I returned the truck without having an accident. Also, when stopped at a red light, the engine would rev to 5 to 6,000 rpms without warning. Please note the front desk staff at this location were very nice.

Patrick H. 
Rating:
5.0

Employee who helped me (tall guy with glasses) was very professional and courteous.

Adam P. 
Rating:
4.0

I believe it was the van I saw on website I was going to get, which is newer than what I got. In any case, the van did the job.

Judith D. 
Rating:
5.0

Representative Shelly Galemba that helped me at the drop off service was very polite and helpful. She gets an A+ for stellar customer service! To improve for the next customer...just keep doing what your doing ...eliminate wait time, have knowledgeable employees and great customer service and this will give you lasting customer relationships 👏 👍 😀

DEBORAH S. 
Rating:
5.0

No problem. In and out quickly.

Douglas C. 
Rating:
5.0

Customer did not leave a comment.

Ronald C. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Ryan D. 
Rating:
5.0

Customer did not leave a comment.

Curtis M. 
Rating:
3.0

Customer did not leave a comment.

Lee C. 
Rating:
3.0

Be on time when opening the office

Michael C. 
Rating:
4.0

FYI. This has nothing to do with this drop off location- I stopped at the U-Haul location in Morgantown, PA, the person at the counter was very rude and unhelpful. I would not go there again or recommend them to anyone.

Dennis S. 
Rating:
3.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

You are all awesome!

Janessa M. 
Rating:
5.0

Everyone was Professional and friendly and helpful, they made the process so easy I thought I was missing something. Will use them again for sure.

JOHN F. 
Rating:
3.0

I was asked if it's one way then told I'd have to return it to the location.

Andres P. 
Rating:
3.0

I had a reservation for another location, which had been confirmed by them. Two days beforehand, with no explanation, suddenly they would not have the truck I reserved after all, and I had to drive twice as far to get my truck. I had to pay another $50 in gas. And this is not the first time something like this has happened. Obviously, this is completely unprofessional and unacceptable, and I will not be doing business with U-Haul again.

Luke S. 
Rating:
3.0

Vehicle gas gauge seemed inaccurate for the amount of miles vehicle was used. Drove the Silverado 18 miles but had to put 3 gallons of gas in to see the gas gauge move. Staff could not explain what the per mile charge covers. Went from an advertised cost of $19.99 rental to a total cost of $68. Seems disingenuous to advertise this way and doesn't appear very honest.

Bradley W. 
Rating:
5.0

Customer did not leave a comment.

Franklin M. 
Rating:
4.0

Customer did not leave a comment.

Jason G. 
Rating:
4.0

Customer did not leave a comment.

Jesse W. 
Rating:
5.0

Customer did not leave a comment.

FRANKLYN S. 
Rating:
4.0

Reserved my rental online to be picked up at Lebanon location and I got a reservation # for the Lebanon location. Luckily I contacted them ahead of time to confirm and was told my rental was scheduled for pick up at another Uhaul location 45 minutes away. I was never contacted by a rep. to inform me of this. How could that happen?

Jim M. 
Rating:
4.0

Customer did not leave a comment.

Ken M. 
Rating:
4.0

Nothing to do with the local office but (1) it takes wayyyy too long to do the paperwork. I was second in line when I got there and it took 10-15 minutes to get the person in front of me processed. (2) when people who obviously, based on the side of the conversation I heard, call to inquire about a rental, too much of your employee's time is spent repeatedly answering the same question over and over. Either those calls need to be taken in private so your counter person can assist someone who is waiting in line, or they need to be taken by your call center.

Daniel S. 
Rating:
1.0

We were a couple of hours late turning in the truck, and they made sure to let us know they were displeased with us as customers! They charged us for a full extra day to drive home the point & make sure we would never again do business with them. They were gruff, money-grabbing pricks. We will warn our friends to avoid Lebanon U-Haul M&S.

Richard S. 
Rating:
1.0

We were a couple of hours late turning in the equipment - they made sure to let us know they were displeased with us as customers. They charged us for a full extra day just to make sure we would never again do business with them. They were gruff, money-grabbing pricks without any redeeming traits. We will warn any friends to avoid Lebanon U-Haul M&S at all costs.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

Dennis O. 
Rating:
5.0

Customer did not leave a comment.

Dennis O. 
Rating:
5.0

Customer did not leave a comment.

alison D. 
Rating:
2.0

Truck smelled like smoke when I opened the door. The employees were too busy chatting amongst themselves instead of focusing on the customers in front of them and getting the transaction processed in a timely manner.

Gregory H. 
Rating:
5.0

The staff is very efficient. I made my reservation on line and towards the end of the process it indicated that my cart was empty and my information was gone. I started the process over and it was completed. A short time later I received a call from a young lady inquiring if I wanted two reservations. She then took care of the unwanted duplication. It's that kind of attention to detail that reinforces confidence in a business. Also, Bob Reed was very attentive in processing both the pick up and the return. I would not consider going anywhere else for these needs. They both cast a very positive reflection on U-Haul. Thank you.

Jay F. 
Rating:
5.0

Great service as always

JOSHUA A. 
Rating:
5.0

Staff was great! Very friendly and helpful!

peter P. 
Rating:
5.0

Customer did not leave a comment.

Christina K. 
Rating:
2.0

Make sure the engine was tuned up and the transmission was as well. Gas mileage was very poor.

Leslie Z. 
Rating:
4.0

Customer did not leave a comment.

DAVID P. 
Rating:
3.0

Customer did not leave a comment.

Kimberly C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda S.  |  Overall Experience 
Rating:
5.0

N/A

Alejandro E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda S.  |  First Impressions 
Rating:
5.0

The Lebanon U-Haul staff are terrific. We ran into a problem when our portable storage pod from another company did not arrive. They were able to get us a truck and 3 storage units no problem. They were a huge help with our move and we couldn’t be more grateful and satisfied.

TAMARA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SONIA M.  |  Overall Experience 
Rating:
5.0

The employee a young man that helped me was very helpful the day before on Tuesday and I happened to go there on Wednesday as well unknowingly and I secured a unit number 255 at the 1440 Lebanon Ave address I think its name was Ryan Reist. Thank you

Angela B.  |  First Impressions 
Rating:
4.0

From your supervisor and other staff that you have at this Lebanon U-HAUL. The service is outstanding.

HAROLD W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis F.  |  Overall Experience 
Rating:
5.0

Best to deal with Dchannumjr73@gmail.com

Donald H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aron T.  |  First Impressions 
Rating:
3.0

I had mouse poop in my box’s and some of my stuff was eaten by the mice.

Wanda R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Milagros T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elexida d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN B.  |  First Impressions 
Rating:
2.0

Expected more from a storage facility. No lighting available inside the interior storage, lights in hallway leading to storage unit were very dim. The little interaction with staff seemed like we were a nuisance. Paid $170/month for interior storage and did not expect to see a lot of mouse waste on my wooden furniture shelves. Luckily only stored wood and plastic furniture and so far did not find damage from these critters. Would suggest this facility invest in some type of rodent repellents for their units so no one else has to deal with finding surprises in their belongings.

Inna M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

annabel c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wanda R.  |  First Impressions 
Rating:
5.0

Me gusta mucho la seguridad

elexida d.  |  First Impressions 
Rating:
1.0

The employees were all fairly friendly and helpful, but none of the employees were wearing masks inside the building the two times I went. When getting my account set up, there were two employees working at the computer without any sort of mask. When checking out, there were three employees working on and out of the building. One of the employees did have his mask on while outside, but when I saw him inside later, he and the other two employees were not wearing masks. I felt very unsafe. In addition, the couple of customers I saw inside the storage warehouse were not wearing masks either (which I acknowledge is a lot harder to control).

David K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

edel t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jimmy J.  |  Overall Experience 
Rating:
4.0

My storage unit had rat bait in it and a couple of holes at the ceiling.

Jimmy J.  |  First Impressions 
Rating:
2.0

When my debit card was going to be charged for the next month, it could not be. I did not know this at the time but the employee knew that and did not contact me to let me know. Instead, he let it go three days until finally letting me know he was charging me $15 extra for being late. I tried to tell him this, but he did not seem to care and charged my card anyway. So instead of $103 I paid $118. I know it isn’t that big of a difference but during times like these, every penny counts and this entire ordeal was very unflattering. It was like HE was making that $15 and did not seem to care what I had to say. I hope Uhaul can help me with this issue or else I will take my business elsewhere next time.

David P.  |  Overall Experience 
Rating:
5.0

Getting to the locker was easy and the associate at the site was very helpful. I was very happy with the whole experience

Jacob W.  |  Online Move In 
Rating:
5.0

Facility was clean and well maintained. Service was helpful and kind.

John R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rita g.  |  First Impressions 
Rating:
4.0

I have a concern for the employees as sometimes they work alone and in this day and age that's unsafe, anyone could go inside while the employee is outside and anything could happen when they return to the inside. And I was very upset your company does not prorate the unit, my unit was from 6 to 6, I checked out on the 20th, that's 15 days early, I feel I should have gotten a reimbursement for those days

rita g.  |  Overall Experience 
Rating:
5.0

Quick check-in. Clean facility. Helpful nice people.

David W.  |  First Impressions 
Rating:
5.0

Very helpful staff willing to answer any questions you may have

Karen P.  |  Overall Experience 
Rating:
5.0

Thank you

Evelyn S.  |  Overall Experience 
Rating:
3.0

24hour access was a life saver. No lights in storage rooms gets inconvenient. It would be nice to use big door after hours not just the regular entrance with a door stop to push items over

cheyenne w.  |  Overall Experience 
Rating:
5.0

Very helpful staff, clean & dry facility, planty of carts to move my things ~ no complaints!

Olga S.  |  First Impressions 
Rating:
4.0

Ryan was very, very helpful. With all the stress i was under, he was very understanding.

Lisa S.  |  First Impressions 
Rating:
3.0

Staff was friendly. Access card couldn't be created becuse of computer problems. We think it's bizarre to have upper level storage units. The stairs were an unpleasant surprise.

Andie B.  |  First Impressions 
Rating:
5.0

Friendly and knowledgeable! Will recommend to my local friends! Thank you!

Melissa L.  |  First Impressions 
Rating:
5.0

Very good service. Storage units are accessible and clean.

Cristian T.  |  Overall Experience 
Rating:
4.0

No problems other than mouse poop all over everything. Gross!

LINDA C.  |  Overall Experience 
Rating:
5.0

Very helpful staff

frank d.  |  Overall Experience 
Rating:
5.0

It would be in the best interest to revise the duties and liberties of the call centers in giving promotions, they appear to always cause more harm than good.

angela d.  |  Overall Experience 
Rating:
5.0

Convenient location and access

STEPHEN B.  |  Overall Experience 
Rating:
2.0

Your staff is downright terrible.

Steffan B.  |  Overall Experience 
Rating:
3.0

I had rodent dropping on most of my furniture.

ERICA M.  |  Overall Experience 
Rating:
5.0

Ryan, a men with word. Dante also provide an excellent service. 100% recommended this location.

Catherine R.  |  First Impressions 
Rating:
5.0

The general manager was very helpful, patient and professional in helping us get 2 storage units. Everyone else was very helpful when we went back to store our contents. Thanks.

Renuka N.  |  First Impressions 
Rating:
5.0

Customer service was great

Ashley C.  |  Reservation 
Rating:
2.0

Some of my things were damaged and dusty like if someone burnt it

ROGER R.  |  Overall Experience 
Rating:
3.0

Great customer service, great security, but a little rough around the edges.

Nathan G.  |  Overall Experience 
Rating:
3.0

We rented unit #173 for 1 month. It was dark and dingy with no light. There was a rat trap in the corner. When we moved our stuff out there were rat droppings everywhere. Wouldn’t recommend it.

James W.  |  Overall Experience 
Rating:
5.0

I went with U-Haul because I only had a little bit to move. Everything went great. I only wish we could have moved up to retrieve our stuff.

gordon c.  |  Overall Experience 
No reviews have been submitted for this location.

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