Customer Reviews for U-Haul Moving & Storage of Lemay

61 reviews

2529 Lemay Ferry Rd   Saint Louis, MO 63125

(314) 200-4934

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(314) 200-4934

2529 Lemay Ferry Rd
Saint Louis, MO 63125

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

RUSSELL S. 
Rating:
3.0

Customer did not leave a comment.

Tony W. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Customer did not leave a comment.

Megan K. 
Rating:
5.0

Nothing really I had a excellent experience with them they was nice and got us in and out and a last min truck to get

BRUCE S. 
Rating:
5.0

Extremely fast and easy! Checking back in, I was met by an associate before I could even attempt approaching the office. Very kind and helpful gentleman!

Daniel S. 
Rating:
5.0

I don't have anything to add here. Reserved on-line and had no issues. Employees upon arrival were very nice and helpful. A perfect experience! Thank you!!

Kathleen F. 
Rating:
5.0

Incredibly friendly service and professionalism. It's hard to find guys like that in customer service! I'll be back next time I need a trailer for sure!

NICHOLAS K. 
Rating:
5.0

Customer did not leave a comment.

DONALD B. 
Rating:
5.0

Nothing great staff

CHARLENE J. 
Rating:
5.0

Just keep up your Awesome service!

Lynn S. 
Rating:
5.0

The staff here is wonderful, friendly, helpful, and extremely polite. I get the sense they appreciate by business. The facility is clean and well maintained. Publix is exactly the opposite, way more expensive, and their facilities are filthy. So glad I'm moving my unit to U'Haul.

Karen M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jay S. 
Rating:
3.0

Was told I'd received an invoice of my charges a d never did

Vince S. 
Rating:
5.0

Very prompt, courteous, and pleasant. Called within an hour of picking up and had no problems or delays.

JOHN E. 
Rating:
5.0

Keep doing a good job - everything was great.

JOSEPH V. 
Rating:
5.0

The truck I rented had trouble shifting over 40 mph. The people I worked with were friendly and personable.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Timothy M.  |  Online Move In 
Rating:
5.0

General Manager was very friendly and helpful in addressing our needs.

Sarah H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan J. 
Rating:
3.0

The people at the call center don't read the notes. I called to add my sister to the contract because she was receiving the UBox in MO. Every time she needed to communicate with them the said they could only talk to me. Also, she gave them her credit card # for the delivery charge but they charged my card I stead. Other than that, we were very happy with UHaul.

Renee H. 
Rating:
4.0

Customer did not leave a comment.

MILORAD R. 
Rating:
4.0

There was a gentleman that helped us return after they closed I don't know his name but he also installs your hitches. Very very nice!

GENE M. 
Rating:
5.0

Long story short moving had a lot of issues beyond our control. It was stressful and we had to pull an all-nighter to get everything in time. Came to this facility with no experience in storing items, felt down and stressed, but was met with the best customer service I have ever experienced. Didn’t have to ask for anything but was offered so much help and support. They were kind, patient, and helpful in every step. Todd is hands down the nicest and best employee I have ever met in customer service. He kept our spirits up when we were down and he went above and beyond. Give this guy a raise Uhaul seriously, this is the example of a great and dedicated employee who has a heart. Helpful from beginning to end. This place, like many is understaffed and it is clear this is the person keeping everything rolling. I am not the kind person to normally leave reviews but this guy made me want to because he deserves so much praise.

Rachel D.  |  First Impressions 
Rating:
5.0

All the workers were BEYOND nice and made a very stressful situation easy breezy. It was very much appreciated! I wish I had everyone’s name from Saturday afternoon for a personal shout out but the only name I remember was Todd. Everyone was great! I will definitely be recommending this facility

Sarah M.  |  First Impressions 
Rating:
5.0

Todd was very knowledgeable and friendly. He is your go to guy for good service

ANNE H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANTHONY R. 
Rating:
5.0

Facility is very new and still they are still training people on using ccomputers and everyday operations. Wait times can be longer than they should be and the employee are frustrated but very friendly. I found Todd was very helpful and knowledgeable. He took the time to really help me and get me what I needed.

ANNE H. 
Rating:
1.0

I had the absolute worst experience at your facility with your manager, John Brush. I will be calling tomorrow

JENNA B. 
Rating:
5.0

The location on Lemay Ferry Road was wonderful. Todd gave me the best customer service I have received anywhere at anytime from anyone. Seriously. The Kingshighway location botched a trailer lighting install which was discovered when I needed to move. Todd went above and beyond his duty and genuinely cared to rectify the situation at great cost to himself. I would consider putting him in charge of a location. He spent ample time making do with what he had and problem solved while being highly customer oriented without complaining once. Thank you Todd! I will be directing everyone moving from St. Louis to go to this location instead of the aforementioned one. I cannot get over how amazing of service and care I received thanks to Todd that changed my U-Haul experience into a positive one guaranteeing a return when the need arises. You're in good hands at this location.

Alexander S. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY B. 
Rating:
5.0

That was fast and stayed on The job, great job

JC B. 
Rating:
5.0

I don't remember his name exactly but I think it was Josh Brush, what a great guy. Excellent customer service!!! Can't say enough good about him.

KEGAN S. 
Rating:
5.0

This place is closed to house 🏘️

Ricky K.  |  First Impressions 
Rating:
5.0

The GM was very good and knowledgeable on the facility and explained the new security measures that is going to be implemented with in the next month or so which is one of the many reasons why we chose this location.

Bill W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BILLY W. 
Rating:
5.0

Customer did not leave a comment.

Tammy B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DINESH KUMAR M. 
Rating:
5.0

Customer did not leave a comment.

Trevor E. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

MARCUS L.  |  First Impressions 
Rating:
5.0

I'd like to start this review by saying that the ONLY reason I gave my experience an excellent rating is because of one specific person and his willingness to go above and beyond to help out a tired, frantic, overwhelmed single mom when all she wanted to do was get her things into her new storage unit and rest after a long day of moving. The process for reserving and checking in online was incredibly easy. I loved that I didn't have to talk to anyone. However, I wish I had because I found out that I would have gotten my first month free. I saw it advertised on the website, but it was not offered to me online when I reserved the unit. Live and learn, I suppose. Here's where the issue arose. I loved the communication about hours and availability when I reserved the unit and I made sure to check the hours SEVERAL times before we decided to bring things over. In the emails I received, it was stated that the access hours for the storage units were till 6pm every day. My partner and I showed up at approximately 10 minutes till 6pm on Sunday, November 28, to unload our things and were told that the storage access was already closed because the new facility was only operating during office hours and the office closed at 5pm on Sundays. I was DEVASTATED. I had nowhere else to take my things and was about to have a full-blown panic attack right there in the loading/unloading area. Thankfully, the wonderful, amazing, life-saving man (I believe his name was Todd) who was just getting off work opened the doors to allow us to very quickly move all of our things into the storage unit. I know that he got quite a tongue-lashing from his boss for doing it, but I was so incredibly grateful for him having a little compassion and taking time out of his personal time to help us out. This man deserves all the recognition in the world for going above and beyond the call of duty. He didn't have to get my attention to inform me about the building being closed. He could have just let me stand out there confused and, to be frank, completely screwed. He didn't have to listen to my sob story about having nowhere else to go with the things. And he DEFINITELY didn't have to get chewed out by his superior for making the decision to provide exceptional customer service and help me out. It may not seem like much, but to me he was a complete and total life-saver and I will be forever grateful for his kindness and compassion at time when I needed it most. Had he not been there and made the decisions he did, this would have been a 1-star review.

Lisa S.  |  Online Move In 
Rating:
5.0

A beautiful facility! Will recommend to family and friends

LLoyd D.  |  Overall Experience 
Rating:
4.0

Only one person working so could use additional staff so service is available quicker. Worker there provided quality service.

JEFFREY C. 
Rating:
5.0

Earl was friendly and provided great customer service!

HERBERT RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

Lynn B.  |  First Impressions 
Rating:
5.0

This is a brand new facility that has just opened up.

JON S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jeana w.  |  First Impressions 
Rating:
4.0

Not be so strict on times. Of pick up and drop off

RICHARD R. 
Rating:
5.0

Manager Todd was extremely helpful, courteous, and welcoming.

Charlie R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

QUINN A. 
Rating:
4.0

Customer did not leave a comment.

ROBERT H. 
Rating:
3.0

Did not get outside unit due to security system taking forever to install

Matt R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicolas T. 
Rating:
5.0

This is a new location conveniently located close to my house. In the past I've always gone out of my way to go to a location about 20min from my house as I've built a pretty good relationship with them. This new location is only 5 min from my house and I decided it would give it a try. This location is one of uhauls new state of the art storage and rental locations and it's super nice. I placed my rental reservation online and went on to pick it up and was greeted by the very friendly manager. I was able to get all the paper work done and out in about 5-10 min. The trailer was very clean with good tires ready for my day of projects. I was able to go to the hardware store and get a bunch or 16ft shiplap, big load of firewood and 3 yards off mulch. I always recommend getting the insurance, yes it's about $8 but it's a piece of mind thing for me. Believe me you don't want to have to pay to replace a haul trailer or even fix it. Ive always had great luck with all the uhaul trailers I've rented and I've used almost all of them. The main thing placement of load is the biggest factor of a safe and enjoyable towing experience. I could keep going on but if your in need of a rental or storage in the south St. Louis County area I'm happy to welcome this great uhaul location and will be my new go to. The only missing thing and I brought it to there attention Is propane refueling and they said they are working on it the county is making it hard. 5 Star uhaul location

DAVID B. 
Rating:
5.0

Was very happy with my service and the fact that I was able to get moving truck so last minute after my other service failed.

CHRISTOPHER D. 
Rating:
5.0

I registered online. Went to the store finished the registration. So easy and fast Johnathon was very knowledgeable and nice

Joyce H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICIA L.  |  First Impressions 
Rating:
5.0

Beautiful facility and a great manager. Highly recommend.

LLoyd D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
No reviews have been submitted for this location.

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