Customer Reviews for U-Haul Moving & Storage of Leominster

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Leominster

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Daniel R. on

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Very please with service and price was fair

Alan A. on

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Raymond O. on

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Central st in leominster ma is a great location great service fast service i will deff be going back wen i need anything from uhaul best place around

SCOTT S. on

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Gayle R. on

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Dianne C. on

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evan c. on

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Overall it was a pretty positive experience

Keith S. on

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I am VERY DISAPPOINTED!! I am being charged an extra fee as if I didn’t return the trailer on time when actually I brought it back the same day when it was due the next but nobody checked it in properly so now I am being charged!! Again VERY UPSET!! Will not rent or recommend U-Haul again!!!

harry s. on

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bob b. on

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Robert C. on

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john f. on

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Paul D. on

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james h. on

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Free coffee in your lobby

Christina B. on

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Jason G. on

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The best truck share company. You can count on Uhaul. Be patient. They are helping move, America.

Daniel T. on

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matt e. on

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All the interactions were perfectly professional with the exception of the service manager that actually did the work. I asked for someone to quickly run through the capabilities of the brake control device and was told that I should just read the manual instructions that came with it. After leaving, my car immediately showed system error and I assumed it was only because I depressed brake controls on the brake system. The service manager acted annoyed and said to check with the dealer. I’m quite certain this is not over. I’m rather pissed at how I was treated as if it this was an annoyance to the manager.

Timothy D. on

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Rental came without dolly that was paid for and requested!

vicky c. on

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My only complaint is the passenger seat looked like someone prior spilled something on it. The shifter has crud imbedded in it. The facility was excellent. The workers were e cellent

Cheryl F. on

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2nd floor storage, no elevator. Ceiling tiles out of place, dark inside unit.

Franck L. on

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I was treated horribly by Leon My rental was not delivered and I had ax 15' truck instead of the 26' needed Leon told me to take it or leave it. I was over hrged the rental cost of a 26' i stead of the 15' i had to use. Horrible location with rude people and dismal service

surat o. on

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William K. on

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Another excellent experience with Joshua. Very friendly, courteous and a big help each time. Thank you

Lisa M. on

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Made a reservation weeks in advance at 1 location. Then the location was not correct and had to go to a different location further away. Once there they had my reservation. Great.. Did the early check in from home to save time. Total waste. Still had to wait... Here is the best part. Rented a van.. Yup.. None available. Sorry.. Total suck fest...

Maureen C. on

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The gentleman that helped me was great! The entire process from pickup to return was quick and efficient.

Jessica S. on

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The employees don’t need to be rude first thing in the morning I was trying to ask for help because I had trouble logging in. I didn’t know how much gas to put in I thought 40 would be fine but it filled the tank. Also I was told as long as the truck was back before 7 am I wouldn’t be charged a late fee but I am being charged that

Robin F. on

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Alexis D. on

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Brenda S. on

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Kevin G. on

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When I returned my rental no one was in the yard to accept my return. I had to go inside.Upon pickup someone came right out to help me.

Lance A. on

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The truck had a problem with the ignition. The key took quite a bit of jiggiling and caressing just to start. They should repair it.

tracy l. on

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There was a line, and I had to wait about a half an hour for someone to assist me. That would be my only complaint.

Leslie B. on

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Very bad experience with Lies from the rental boys

steven w. on

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Susan B. on

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Richard M. on

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Everyone went above and beyond what I needed, very nice transaction, definitely will be a permanent customer I rented a unit while I was there. Thanks Rick 😎😊😎😊

KAREN S. on

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Facilities were clean and convenient, although as a long time customer I was charged a significant late fee on several occasions, which could have quickly been resolved with a phone call.

raphael d. on

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Very good I recomend it

Kevin L. on

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raphael d. on

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Very good company

Cynthia B. on

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Great staff!! Thank you

deborah j. on

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nice deal for 1 month free based on truck rentals

jason f. on

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Only issue I had was I couldnt figure out how to do the self return online with the truck my family rented. I would recommend finding an easier way to return trucks after hours

Anthony F. on

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Great customer service all around.

KAREN M. on

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Andrew P. on

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All employees were knowledgeable and friendly

Deborah M. on

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Excellent service

Adam T. on

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Good but took a long time, and needed a bunch of information

PAULO O. on

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Muito bom

RICARDO B. on

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Brang truck back to Leominster office personnel check my truck in said it was all good clean fuel the right spot 2 weeks later in a bill for $25 they ripped me off

diane t. on

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Service was excellent. However when we arrived at the house to move the blankets and dolly that were paid for were not in the truck! I hope a credit will be noticed on my credit card! Thank you!

Paula M. on

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Ok experience.

Sandra m. on

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The manager Josh, is a great guy & goes above & beyond to help the customers. I loved dealing with him, will definitely recomend this facility.

Nilda T. on

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Nice friendly atmosphere

Mary M. on

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Leominster U Haul, lied about my contacting them. I called & emailed them, 8/2017. Told them to sell CONTENTS. THEY WAITED UNTIL A YR LATER TO DO THIS. I AM Beyond angry, I am furious.

dorothy c. on

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The entire staff went above & beyond to ensure I had everything I needed. They were very professional and pleasant at all times. I would highly recommend this U-Haul location to family and friends.

chris d. on

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This is the worst company I've ever done business with. I was lied to, harassed and over charged and now expected to pay for a unit that an employee was informed I no longer wanted. Never again.

Hayley P. on

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Tarsha M. on

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Both Josh are really helpful.