Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Our rental agent at the desk was very helpful in resolving some problems with our rental arrangements.
James C
Rating:
5.0
Customer did not leave a comment.
Karen B
Rating:
5.0
Representative was friendly and extremely helpful. Great customer service!!!!
Michael G
Rating:
5.0
The woman behind the counter was very very rude and she needs to learn customer service skills.
Marianne W
Rating:
5.0
Customer did not leave a comment.
JOSE A
|
First Impressions
Rating:
5.0
The staff at this location is the best of the best!
Mark T
Rating:
5.0
Nothing. Everyone there was extremely helpful and went above and beyond to help with our rental experience.
Karl P
Rating:
2.0
I reserved a truck dolly and pads
A week in advance
When I got the truck there was no dolly available and the pads I did not get I had to stop at a location in Hartford to get pads not having the dolly Made the move difficult the location should have extra dolly’s
The cab floor was not cleaned
I got a partial refund for the pads 10 $
I would like a refund of 20$ for pads
And a refund for cleaning 25$
Since my cab was not cleaned
When I picked up the truck
joe c
Rating:
1.0
Poor customer service
Very rude desk lady
Accused me of not putting key in drop box
Vehicle was not maintained suspension is clunky
Would not recommend at all
Gabrial D
Rating:
1.0
trucks blocked multiple storage doors.
JENSA R
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
PEDRO S
Rating:
3.0
Customer did not leave a comment.
Mark S
Rating:
1.0
Ruined my truck and refused to fix it
Daniel S
Rating:
5.0
Customer did not leave a comment.
Alexandra K
Rating:
3.0
Customer did not leave a comment.
John B
Rating:
4.0
Customer did not leave a comment.
Gary G
Rating:
5.0
My husband and I are repeat customers at this location and we are always treated well.
Can't think of anything that needs improving - Keep up the good work!
Jason H
Rating:
5.0
You should lower the price per mile and raise the price for the rental. $1.29 per mile is outrageous!
Stephen D
Rating:
4.0
Customer did not leave a comment.
Dennis G
Rating:
5.0
Customer did not leave a comment.
Francisco S
Rating:
3.0
En mi caso rente un espacio por 89 dolares al mes y me dijeron de un mes gratis , y ninguna fue asi tube que pagar un total de casi 190 dolares por que lo que me dijeron no era verdad y pague lo entregue y me fui
ALEXANDER R
|
Overall Experience
Rating:
3.0
It was very hard to find the key box. Everything else was easy.
Mary H
Rating:
2.0
When I was checking in, one of the employees yellied at me because I started the process online and snatched the vehicle from the couple she was checking in. When I had made the reservation there was a note that I would need to use the app to pick it up because of the time, but I ran into an error so I came inside. I didn't understand why she was attacking me. Thankfully another employee stepped in and helped me but the first woman continued glaring at me. It was a very uncomfortable experience.
Sarah T
Rating:
5.0
Customer did not leave a comment.
Nathan O
Rating:
5.0
Customer did not leave a comment.
MICHAEL M
Rating:
5.0
Leominster employees are great
RICK L
Rating:
3.0
The person taking care of us was on a call with another customer. After hanging up was swearing, then bragged about charging that particular customer 2 extra days of a rental because they were late returning a truck.
The truck we had reserved wasn’t available. The price originally quoted for us changed. The worker said “sorry, this is what the computer says. I don’t know what changed.”
Customer service and people skills are lacking.
Chris C
Rating:
5.0
Customer did not leave a comment.
Christine B
Rating:
4.0
Customer did not leave a comment.
Robert W
Rating:
5.0
Thank you so much for everything.
Yusuf M
Rating:
5.0
Customer did not leave a comment.
Sergio M
Rating:
5.0
Customer did not leave a comment.
TYLER S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Craig O
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Kingsley O
Rating:
4.0
Everything went smoothly!
David M
Rating:
5.0
very friendly staff and helpful.
mark a
Rating:
5.0
Great experience
EDWARD Z
Rating:
2.0
Dirty windshield; not swept clean ; QR code does not connect to anything relevant ; vehicles with auto lock should come with the key fob
Ronald G
Rating:
5.0
Get rid of the dolly and blankets in the truck, they take up space if you’re not using them.
Jairo C
Rating:
5.0
Customer did not leave a comment.
Sarah C
Rating:
3.0
Was disappointed in the cost for the rental on your website. It says a certain amount and I got charged a different amount return the truck way before time was due and I automatically got charged for 24 hours have yet to see credit on my credit card.
Katherine D
Rating:
5.0
Customer did not leave a comment.
STEVEN M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John S
Rating:
5.0
Customer did not leave a comment.
JARROD R
Rating:
4.0
Customer did not leave a comment.
Christopher M
Rating:
5.0
Customer did not leave a comment.
David G
Rating:
3.0
Customer did not leave a comment.
Willem S
Rating:
5.0
Absolutely no improvement necessary. Due to covid in 2020, I have been thrust into the extremely taxing task of having to move my business 4 times, and my residence once. Thank GOD for friends and students who have helped us during this frustrating time.
And, very, very much thanks to Nataly and her great Nattitude, and her staff! They have been very patient, and extremely accommodating!
In addition, if you wanted to add a breakfast buffet, that would be good. Lol...
Sincerely,
Rick
RICKY L
Rating:
5.0
Exceptional Service and reliable Equipment. I can count on the management at U-Haul Central St. Leominster for all my transportation and storage needs. I save a lot of money because I sold my truck, and just rent a truck, cargo van, or trailer only when I need them.
Domenic Z
Rating:
5.0
My experience was terrific, I can't think of anything that would make it better.
James H
Rating:
5.0
Muy buen trabajo y buena atenciones
Edwin J
Rating:
1.0
You charged me for gas, but I returned the vehicle with the tank at the same level as when I received it.
ANTONIO P
Rating:
5.0
D rop off was a breeze..
STEVEN A
Rating:
5.0
Customer did not leave a comment.
Mary E
Rating:
5.0
Very quick & pleasant ! I've rented multiple times in leominster. Thanks
RICK L
Rating:
5.0
Customer did not leave a comment.
DIOMEDES A
Rating:
3.0
Front end alignment was way off and I was told it looked like the cargo area was riding sideways while I’m driving straight …….. weird to be charged environmental fee to help maintain vehicles and the front end was way off 🤷🏽♂️
RAUL M
Rating:
5.0
Customer did not leave a comment.
CHERYL P
Rating:
5.0
Staff was very helpful, courteous, and professional. I will be renting from here again.
LUIS C
Rating:
5.0
This is our GO TO Uhaul dealership - we rent from them often. The service is outstanding - check in and check-out is always easy.
JASON H
Rating:
5.0
Customer did not leave a comment.
David C
Rating:
5.0
Customer did not leave a comment.
Luis N
Rating:
4.0
Don't let people smoke inside the trucks. If they do charge them a ridiculous cleaning charge to clean out the smell.
ROB R
Rating:
5.0
Customer did not leave a comment.
LUIS C
Rating:
2.0
The store was opened 45 minutes late. The woman attending the counter that finally check me in spoke in a slurry manner very difficult to understand clearly. Her demeanor suggests she does not care at all about her work. The overall experience is not 'poor' because other employees I interacted with were above average or excellent in their own right and ultimately carried the team.
MICHAEL F
Rating:
5.0
Customer did not leave a comment.
WAN K
Rating:
1.0
The girl at the desk that assisted me was very rude/lacking customer service skills and honestly looked like she was high on drugs as she could barely open her eyes and was moving at a truly slow pace even though she had a line out the door of customers, she didn't provide me with any information about what I needed to do with the truck when I dropped it off and the location where I dropped off doesn't normally do trucks that size.
Lucy H
Rating:
4.0
Customer did not leave a comment.
Matthew S
Rating:
5.0
Customer did not leave a comment.
Paul A
Rating:
5.0
Natalie is a sweetheart, easy quick professional process for renting.
Nicholas M
Rating:
5.0
Excellent service
John C
Rating:
5.0
As per usual, my experience at this location has been exceptional!
Natalie (sp) runs a tight ship! Always a pleasure...
RICKY L
Rating:
5.0
Customer did not leave a comment.
Vinic O
|
Overall Experience
Rating:
5.0
Friendly and helpful staff greeted right away and were in and out of there with our rental within 10 minutes. My son-in-law who was with me was impressed on the amount of supplies that they had, for moving in for trailer hook ups. Facility was clean and well organized, very impressed.
BRIAN L
Rating:
5.0
Customer did not leave a comment.
MARYANN J
Rating:
5.0
Natalie always great with us and amazing costumer service from her and team ❤️ 👏
GABRIEL S
Rating:
5.0
Customer did not leave a comment.
ALBERT P
Rating:
5.0
Customer did not leave a comment.
Matt F
Rating:
4.0
Not a thing at this location
PAUL H
Rating:
4.0
The service and personnel were great. The truck, not so much. It was clean, but the transmission was sketchy and had trouble shifting from 2cnd gear to third and from third to fourth. We went to Boston and were afraid the truck wasn't going to make it back to Leominster.
RUSSELL P
Rating:
3.0
Customer did not leave a comment.
KAREN P
Rating:
5.0
Customer did not leave a comment.
FRANCISCO R
Rating:
1.0
Truck needed new brakes and was in poor condition. Natalie the General Manager was unfriendly squeezed every dime out of me (small attitude for a GM) and when I said the truck needed fixing she insulted me.
JEFFREY L
Rating:
5.0
Natalie was an amazing rep and will always be amazing every time I’ve come to pick up trucks and trailers I’ve always gone to her cause of how amazing she is I hope she becomes store manager!
BETHANY D
Rating:
5.0
Customer did not leave a comment.
Luz R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
derival f
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
BETTYJO J
Rating:
4.0
I don't have much to say about this unit because I only used it to return equipment that had been picked up at another location.
Paulo C
Rating:
4.0
Customer did not leave a comment.
GERALD C
Rating:
5.0
Both the manager and assistant manager were very personable, friendly and helpful. They were actually open every Friday night until 8 o’clock for people getting out of work and trying to arrange weekend moves. I rented from other U-Haul dealers, and it was all very stale. The two women I dealt with were very knowledgeable very helpful And it was a pleasure doing business at the Leominster location. Would highly recommend.
PAUL R
Rating:
3.0
Customer did not leave a comment.
Evelyn F
Rating:
4.0
Customer did not leave a comment.
TEDDY D
Rating:
1.0
I called days ahead to ask if I could drop the truck off Sunday due to the incoming snow storm. I was told I could not and that I had to wait until Monday morning. I ended up returning the truck 10 minutes before closing on Saturday night. The woman at the counter couldn’t have been less helpful. It appeared that I wss bothering her by walking in.
CAROL L
Rating:
4.0
Salesman at desk was very professional, and knowledgeable. He explained everything to me and what to do with the precheck ap etc.
Pamela H
Rating:
5.0
Customer did not leave a comment.
AWILDA B
Rating:
3.0
The 26ft truck is in need of an alignment. The interior smelled of smokers. I'm not sure what is in the inside of the windshield, I was not going to touch it without gloves and it made it difficult to see especially when the sun hit the windshield.
The vehicle exterior wasn't washed and there were so many "X" indicators throughout I'd swear that they were holding the vehicle together.
I was on site and couldn't get the app to work, I finally had to call the 800 number for assistance. The lock on the key lock box was frozen. After finally getting the lock off the box, the key itself was jamming the box door from exposing the key.
John A
Rating:
5.0
Extra parking
SAMOEUN O
Rating:
5.0
Customer did not leave a comment.
Rosa N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DANIEL K
Rating:
5.0
Customer did not leave a comment.
PEDRO S
Rating:
5.0
Because the computers were running a little slow, it took me a little bit to get checked in upon arrival. After that everything was GREAT!!! The associate who I believe was Natalie was very helpful with every step including getting me set up with a trailer and on my way. Even upon my return she noticed me pulling in, directed me where to put the trailer, asked if everything went well, helped remove it, and completed the checkout on her mobile app, and I was on my way without having to go inside. great job!!!
CRAIG L
Rating:
3.0
Customer did not leave a comment.
BRIAN C
Rating:
5.0
Rearrange Parking Lot
THONGSUP L
Rating:
1.0
I had a terrible experience, the service was very poor, the truck was completely covered in snow and I had to clean it myself, the truck had no gas at all, I filled the tank completely and they refused to reimburse me for the fuel, and the attendant was also very sarcastic with me.
ELISANDRO C
Rating:
5.0
Customer did not leave a comment.
NANA A
Rating:
5.0
Customer did not leave a comment.
BRUCE M
Rating:
5.0
The staff was kind and helpful. It was a great experience.
AMY G
Rating:
5.0
Customer did not leave a comment.
RAYMOND G
Rating:
5.0
This was a great experience. I wish I got the Associate's name that worked in the morning, she was phenomenal because she walked us through every step hooking up the trailer. This was our first time towing and it was seamless because of this Associate.
AARON G
Rating:
3.0
Customer did not leave a comment.
Michael G
|
Overall Experience
Rating:
5.0
Several times employees were seen sweeping and cleaning facilities. We’ll-cared for.
Shawn r
|
Overall Experience
Rating:
4.0
Ncy was great. She was very helpful and answered all my questions. Her son was also very friendly and asked if there was anything he could help me with.
Kimberly H
|
Overall Experience
Rating:
5.0
My needs were listened too. The storage was just right the 1 st time . Thankyou
matilda c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marya A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Justin G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Vinic O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sally N
|
Overall Experience
Rating:
2.0
Staff not helpful at times. On hold (right after call is answered) for around 25+ minutes every time you call.
Rehema K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHERYL R
|
Overall Experience
Rating:
1.0
This was by far the worst experience I’ve had in this country! The employees seemed to be under the influence of something, asking the same question 3 or 4 times. Even though I’m fluent in English, I couldn’t understand a word because the attendant barely opened her mouth when speaking, yawning nonstop. I asked her to repeat, and another person came over speaking a language that sounded like Spanish — but I don’t speak Spanish, I speak English, Portuguese, and French fluently! I was treated very poorly.
I couldn’t find a storage unit in the size I needed, so I ended up taking one that I thought would work, but it didn’t. I asked for a change, but the next one still didn’t fit, so I requested a cancellation. At the Northoro location, everything is much more professional, better organized, and way more comfortable for customers. The attendant, in all her bad will, tried to cancel and refund the payment 3 times without success. She told me to wait until the next day so her manager could resolve it.
Nothing was resolved. I called 15 times, and every time I explained the situation, they hung up on me. I went in person on Sunday, and since I was with a friend who only speaks Portuguese, I spoke to her in Portuguese while we were waiting in line. When it was my turn, the attendant started mistreating and insulting me, saying the money hadn't left my account and that I was an immigrant, and that she was going to call the police. She told me to leave the store, even though I had my bank account open showing her that the money had been withdrawn and not refunded!
I left the store, and she followed me outside, yelling at me and writing down my license plate. I’m a U.S. citizen, and just because I speak more than one language doesn’t mean I’m undocumented! It just means I’m hardworking — something she clearly is not! Now I’m at a loss of $108 with no resolution in sight. And what if I go back to the store and get assaulted? Will I have to call the police then? This is outrageous!
SORAIA R
|
Overall Experience
Rating:
5.0
Very professional
yolandita A
|
Overall Experience
Rating:
2.0
still havent gotten my security deposit back when i rented a u-haul along with returnjng it fully gassed and cleaned , and still waiting on my reimbursement for a charge i didnt need
MICHAEL R
|
Overall Experience
Rating:
3.0
The storage facility is average but the truck rental process and operations is absolutely terrible. Don’t give them your money.
michael h
|
Online Move In
Rating:
4.0
So far, I am very happy!
john N
|
First Impressions
Rating:
5.0
Natalie Holstrom is the best !!!
Concepcion R
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
MICHAEL R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ligia E
|
Overall Experience
Rating:
1.0
Absolutely terrible customer service. Rented a Uhaul and storage unit. Uhaul was dirty, had dirty diapers in the back and the front was full of dog hair. Told them and they didnt care. Husband asked a question about the storage unit, got attitude. Went back to ask another question and the guy said out loud “oh my god…..” completely rude and sarcastic. Before this I tried calling the facility twice and they put me on hold for 20 minutes. Guy said he couldnt take my call cause they were too busy. What he didnt know was the second time I was parked out front watching him and his friend eat Chinese food with no customers. Absolutely terrible customer service.
Tiffany L
|
First Impressions
Rating:
5.0
The absolute best
Jeremie A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KENNETH R
|
Overall Experience
Rating:
5.0
I really enjoyed the Leominster Central Street team, I will miss them.
Bruce W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tyler C
|
First Impressions
Rating:
5.0
Natalie was wonderful in helping anytime we needed anything. 5 stars
Kyle H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Johan T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ken B
|
First Impressions
Rating:
5.0
Sandy and Natalie are dedicated workers who truly care. My daughter abandoned a storage unit that contained many family items that were irreplaceable. Natalie and Sandy had so much compassion and such a genuine investment in getting the situation resolved both in terms of rescuing the items and protecting my credit from my daughter's mismanagement. I am truly grateful and impressed with their professionalism and true concern.
Elizabeth S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ELIZABETH B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Erika C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JAMILET R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KEVIN d
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
EUGENE B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matthew M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
pamela l
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MIGUEL S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Glenn H
|
Overall Experience
Rating:
2.0
This Uhaul is extremely dirty and gross. In bad need of updates. The associate was telling me as I was renting a Truck that they have a Roach problem. THANK GOD I was moving my Outdoor Storage unit out of your facility to a cleaner and indoor storage location at a FRACTION of the cost it was charging me for your gross Uhaul location. Plus the truck I rented was also disgusting, not clean and I thought it was going to die when driving down the road.
MICHAEL E
|
Overall Experience
Rating:
1.0
I was accused of leaving things behind, which I didn’t. I took all mt belongings. I emptied after hours on the weekend and called on Monday morning and the man I spoke with checked everything and closed my account. 3 days later I get a call for the wood and not closing my account. The woman called me honey and treated me like I was trash. I will never use the U-Haul on central street in Leominster, ma again and will never refer anyone to that business. The kids that work there are just that kids without adult supervision.
Terri S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kristin W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Aryn M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
FRANK G
|
Overall Experience
Rating:
5.0
Even though it’s almost always busy when you get to the location, the staff is great about making you the main focus when it’s your turn. They’ll go over everything you need & usually go above & beyond in any area that they can.
Darlene W
|
First Impressions
Rating:
3.0
When I walked in I spoke to one employee.. who was dismissive one short answer and very snappy.. but I was happy this one employee wasn't alone. So I moved one to the second person who took the time to answer my questions and cared enough to listen to my situations. After a while we came to a plan that works for me. I'm glad and happy with the results.
yolandita A
|
First Impressions
Rating:
5.0
Friendly staff.
Arthur very knowledgeable with solutions. Very helpful!! Excellent at his job.
Thanks for All your help!
Anita
anita W
|
Overall Experience
Rating:
5.0
Very helpful and pleasant to speak with.
Iteesha R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Liseth G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa K
|
Overall Experience
Rating:
5.0
The U-Haul staff on Central Street has been very good and has explained everything to me on details regarding my storage thank you U-Haul employees for your help and friendliness
BERENID T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES W
|
Overall Experience
Rating:
5.0
The facility was always clean everything was maintained employees were really helpful.
Daniel E
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Brayden S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Erik O
|
Overall Experience
Rating:
1.0
Staff member was rude on phone and in store
Christina H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
nicolette h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeffrey M
|
Overall Experience
Rating:
5.0
The Storage facility were excellent and staff was great very helpful.
JESUS G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
EVELYN D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Colleen S
|
First Impressions
Rating:
5.0
Staff was amazing
ronald L
|
Overall Experience
Rating:
5.0
The person I have dealt with recently (Jeanecia) was kind, helpful and efficient.
RICHARD T
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
SIDNEY B
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Amanda L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Melissa P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melissa P
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
wanda i
|
Overall Experience
Rating:
5.0
Natalie was very helpful.
Kyle H
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Scott S
|
First Impressions
Rating:
5.0
It was quick and excelente even though on some points i was being a bit slow.
Jesus C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Chris C
|
Overall Experience
Rating:
5.0
I’ve never had a bad experience with them staff very friendly and polite.
Rebecca W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shawn M
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
amanda r
|
Overall Experience
Rating:
5.0
Natalie and David are a breath of fresh air when they greet me.
Colleen f
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Trinace N
|
First Impressions
Rating:
4.0
Mice infested couch.
MANEERAT S
|
Overall Experience
Rating:
4.0
Natalie, the manager was extremely helpful during the year. I stayed there. She helped me get a better unit when I needed it and whenever I was there, she always had a huge welcome smile and hello. You are lucky to have her as your employee! Angel
angel s
|
Overall Experience
Rating:
5.0
Natalie was amazing and very helpful. Thank you very much
Brian S
|
First Impressions
Rating:
3.0
Very nice guy. Thank you
JEN P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alexis P
|
Overall Experience
Rating:
5.0
The staff were very helpful in helping me choose a unit by showing me a few, to help me visually understand the sizes of the units.
Lisa S
|
First Impressions
Rating:
5.0
The online system let me reserve a space that was actually damaged by water. I was pleased that the staff informed me and helped me find another unit. It was $12 more but it's also I side the facility which is what I preferred. The employee that processed my order was professional and I formative. Five stars she was wonderful.
JENNIFER M
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Keith N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Samuel E
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
andrew d
|
Overall Experience
Rating:
5.0
Natalie is so wonderful to deal with very respectful always smiling ☺ if she can help u in any way she will go the extra mile to make sure all the customers are happy
Michael B
|
Overall Experience
Rating:
4.0
The unit was dirty and the ceiling is falling down. I didn’t get a free lock as advertised. Had to use it anyway.
Terri S
|
Online Move In
Rating:
5.0
The staff at this Uhaul Storage facility made me feel so comfortable. They resolved so many issues that staff members I spoke to over the phone messed up on. They welcome and explain and will answer any and all questions. I will say that my entire experience of renting a truck with an appliance dolly (given furniture dolly), had to go to another uhaul facility to get an appliance dolly and was charged for that plus held $60, extended the truck rental, spoke to a person after I seen the ad in the truck for the storage unit, she messed up on setting up the storage unit and told me she was putting in that I could then keep the truck until 12, got to the storage unit and lost over an hour while the staff fixed the women's mistake. Was the worst experience ever. Except the wonderful staff at the Leominster mass uhaul storage facility.
Lisa W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Max S
|
First Impressions
Rating:
5.0
Lovely management
Marena H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yaritza M
|
First Impressions
Rating:
5.0
These girls are amazing here they very friendly helpful and always there to help out I will definitely come back here for my storage needs if I ever need them again!!! Thank you girls so much I will miss you all
Jennie M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jean j
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David B
|
First Impressions
Rating:
5.0
Great service, great attitude!
RICKY L
|
First Impressions
Rating:
5.0
Thank you!
mike d
|
Overall Experience
Rating:
5.0
I was very happy with the service. Very friendly and helpful. I will definitely recommend to others.
Cornell p
|
First Impressions
Rating:
2.0
The unit door is different from the one showed in the app…
Igor T
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Robert A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mohammad K
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Dave S
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
LEEANN M
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
ANDRES C
|
Overall Experience
Rating:
1.0
Not what I was expecting and not what I had requested for, I had to cancel as I looked at the storage unit. I found one with better price and more professional, clean facility that worked for me.
ANDRES C
|
First Impressions
Rating:
1.0
Said had a reservation but not available when showed up.
Michael H
|
Overall Experience
Rating:
5.0
This was a great storage place. Thank you.
Ruben V
|
Overall Experience
Rating:
5.0
Loved the service and would use the service again
CHERYL R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melissa P
|
First Impressions
Rating:
5.0
Friendly staff clean facilities easy access to your storage unit inside
Daniel E
|
First Impressions
Rating:
5.0
The woman Lea who helped me was so awesome! She explained everything to me in a very kind and patient way; giving me nothing to worry about. She is an excellent customer service employee and I’m so glad I had her as mine. Melissa Tivnan
Melissa T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Denise E
|
Overall Experience
Rating:
3.0
After not being shown the unit the first time, it was nice that the issue was fixed right away the next day. The manager is excellent and friendly.
michelle s
|
Overall Experience
Rating:
5.0
Natale was excellent...Highest praise given to her personal demeanor with customers...and with me personally....Thank you very much...
Gregory N
|
First Impressions
Rating:
4.0
Price was a bit high, but overall it was very good.
Ijaz A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mary B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RALBA A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Judy F
|
First Impressions
Rating:
5.0
The staff were all completely friendly, courteous, and helpful. I was glad to see the bench, plants, and large sign placed in the no parking zone, to prevent parking. Before, People were still parking their rentals, forcing me to go to the far left curb with the cart in order to get back on the sidewalk.
WILLIAM S
|
Overall Experience
Rating:
4.0
A Very good..well trained.. and helpful staff runs this location.
Joseph M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Denise D
|
First Impressions
Rating:
4.0
Very clean and professional facility.
Jason P
|
First Impressions
Rating:
5.0
I couldn't ask for better service. Everyone I dealt with was great!!! I couldnt be happier.
Tracy S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
USMAN A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ashlie B
|
Overall Experience
Rating:
5.0
The staff were very helpful and they show me three different storage unit and I pick one that was suitable for my needs . Thank you
zaida b
|
First Impressions
Rating:
5.0
A pesar que no hablamos mucho inglés porque somos hispanos, pudimos entendernos y el trato fue excelente. Es la segunda vez que uso sus servicios y no tengo ningún tipo de quejas. Me gusta por su seguridad y acceso las 24 horas.
mercedes m
|
First Impressions
Rating:
5.0
Best service I had sense I been here
Damon M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bob R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DEBRA A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
betsy l
|
Overall Experience
Rating:
5.0
Considering the storage is indoors, I don't like the fact I have to pay for insurance. I'm not concerned if my stuff gets stolen, considering I had to put a U-Haul provided lock on.
WILLIAM S
|
First Impressions
Rating:
5.0
David was very nice while he assisted me with the unit rental procedure. David went on to assure me that the unit was indeed fixed and fit for use. I was wanting an outside unit for some time now and finally I have one!
COLLEEN f
|
First Impressions
Rating:
5.0
Very satisfied customer staff were helpful excellent business
RAOUL C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
FAUSAT O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
thomas m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
randj r
|
Overall Experience
Rating:
4.0
Throughout the years of having my storage units I have not run into any problems accessing my stuff. This is why I choose to store here to this day. Thank you.
COLLEEN F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
joseph v
|
Overall Experience
Rating:
4.0
Great storage experience but truck rental for Sat 7/30/22 was a disaster. Notified 7/29/22 that pick up would be in Gardner. Notified late Sat 7/29 that Gardner would not have a truck. No assistance provided by leominster or Gardner offices. Truck found available in SPENCER - cancelled and rented from Home Depot. Storage yes - truck rental NO…complete failure
Joe D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bob R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kevin M
|
First Impressions
Rating:
5.0
Jeremy was great and very helpful. He went above an beyond for me when I needed him to
Bryan M
|
Overall Experience
Rating:
5.0
A very good to do business with you.
Simon A
|
Overall Experience
Rating:
1.0
I had no problem with the storage unit. I had every problem with the place I dropped my U-Haul at and with being charged late fees that was fraudulent. if I hadn't taken photos of my car dropping off the U-Haul the person in charge of submitting this information would have gotten away with this. I dropped my U-Haul at a different location from my storage unit. he claimed I turned in the U-Haul a day late when in fact it was a day early. thanks to my photos and the people at the storage unit I have a claim and reciept that says I will Eventually recieve my refund. I have spent hours waiting to speak to someone only for the phone to hang up on me. and then to receive no help from anyone online. the only person to help me were the people at the storage unit. i had to file a claim through them and reopen it several times bc I still haven't received my refund for the fees. I had to call the storage manager again bc he's the only one who has helped me bc to this day I still haven't received my refund. I wouldn't recommend renting from U-Haul to anyone bc of how much time it takes to speak to anyone and how little they care. by the way it's been over a month and I still haven't received my refund. this was terrible and I deserve a bigger refund for how much time I have spent on this. this service besides you having one kind and caring employee has been terrible. reference number 3721448
bianca s
|
Overall Experience
Rating:
3.0
Way to expensive for the size unit I got / had
Kasey K
|
Overall Experience
Rating:
5.0
The manager at this location is of exemplary service and assistance. I will recommend this place to everyone I know. And I will be a repeat customer. Thank you gentlemen for making it easy.
CATHY R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Natalie H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Melissa C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARTHA M
|
Overall Experience
Rating:
5.0
Manager Jeremy deserves a raise. Amazing help and always kind. For sure 5 out of 5 stars
jennifer m
|
Overall Experience
Rating:
5.0
The manager is the best I’ve experienced in a very very long time. Explanation and professionalism exceeded.
CATHY R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DEBRA A
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
WAYNE S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniela O
|
Overall Experience
Rating:
4.0
An elevator or lift of some kind would be more helpful if you are using an upstair unit.
Robert A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
robert k
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tammy L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Karen W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Denise E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
stephen s
|
Overall Experience
Rating:
5.0
The manager, Jeremy, was extremely helpful and helped us immensely!
Shannon B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JEAN C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Mary M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lynda F
|
Overall Experience
Rating:
5.0
Very patient, as I had no Idea what I was doing or looking for
Christine P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
lori M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
matilda c
|
Overall Experience
Rating:
3.0
It charge too much and on top of it, I did not have reimbursed for the weeks I didn't use the storage.
Noel C
|
Overall Experience
Rating:
5.0
Very pleased with the care given to my belongings and the service I received from the staff. Will recommend Uhaul in the future.
trinace n
|
Overall Experience
Rating:
3.0
Raising the rates on existing customers while rates for new customers remain the same is bull.
Donald S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lisa h
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Felix D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Grace M
|
Overall Experience
Rating:
1.0
Was promised a ground level but got there to find out 2nd floor. I couldn't of been any clearer when I reserved to the it must be ground level as it was for a piano that Was an upright that couldn't go up stairs
karen P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ray B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Quincy R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Privacy R
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
cecilia b
|
First Impressions
Rating:
5.0
The people at this location are very friendly and helpful
Craig R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Raffaela P
|
Overall Experience
Rating:
2.0
Staff is clueless. Show up and your unit isn’t available. The processing time is way too long. Expect to be in store past scheduled time.
Deseray W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Francisco G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GILDA M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Chris H
|
Overall Experience
Rating:
4.0
Everything was great the only thing is the location not easy to reach via telephone.
Jocelyn G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cristobal S
|
Overall Experience
Rating:
5.0
The service has always been good very professional
RICHARD A
|
First Impressions
Rating:
1.0
On the unit list it clearly showed me my locker and stairs leading up all around. I was unaware that I would need a ladder to get to my unit. It is impossible to put anything heavy or any furniture in the unit because of its placement. Will never shop at uhaul again
Hannah P
|
Online Move In
Rating:
5.0
The guys were great and very friendly.
Joann S
|
Overall Experience
Rating:
4.0
Happy to be a part of u haul customers
Abdellah A
|
Overall Experience
Rating:
5.0
Thanks for having me
Kayombo K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ernest T
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
lauren w
|
Overall Experience
Rating:
5.0
Reserving the unit online was simple and convenient and the staff in store were extremely helpful and finalized my reservation quickly. I would highly recommend.
Gregory P
|
First Impressions
Rating:
5.0
The staff were very helpful, friendly, and responsive to all of my needs. They suggested many things that made it easy for me to load and unload my stored items. This was especially helpful during the Covid-19 crisis and their service was essential!
Anthony G
|
Overall Experience
Rating:
5.0
Great crew at the store. Very helpful and polite.
Ralph D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
richard h
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DENNIS +
|
Overall Experience
Rating:
3.0
The reason I’m giving average rating is because when arriving to the storage unit we were told that the lock hinges would be adjusted because they were loose & didn’t align, which made it hard to close the lock.
The guy that supposedly “fixed” it only had to put a bigger washer in the back of the door because the door is worn out were the screw is. But no.... he decided to force the screw tight. Only to realize it wasn’t aligned & then grabbed a drill and just made the lock hole bigger, instead of doing the job properly.
You tell me that isn’t some ghetto carpentry 🤦🏻♀️. I know for a fact that it’s going to get loose again. If he would’ve fixed it properly he wouldn’t have to come back again when it loosens up again. The lazy work harder & double. I sure hope they don’t try to charge me for something that was already messed up.. mind you that I said yes to the unit ONLY because he said it was going to get fixed for proper use. I’m not the happiest camper but I’m happy with the storage space & the facility is very clean. Just that 1 little detail would’ve given U-haul a 5 star rating but I have to be realistic, so there you have it.
Beverly V
|
First Impressions
Rating:
5.0
Employees went out Of their way to help with any problems, clean and safe facility!! Thanks Rick
Richard M
|
Overall Experience
Rating:
4.0
A light in storage unit would bump my rating to Excellent
Jeff L
|
Overall Experience
Rating:
5.0
The employees went out of their way to make things nice and easy, they should all get a letter of recognition and a raise or bonus !! I was so impressed I rented a bigger one!
Thanks Rick
Richard M
|
Overall Experience
Rating:
4.0
Not now
Tim S
|
Overall Experience
Rating:
4.0
Shop orderly, personnel very helpful.
mary h
|
First Impressions
Rating:
4.0
Great staff.
Tim S
|
First Impressions
Rating:
4.0
Staff were friendly and the facility met our needs
Meredith G
|
Overall Experience
Rating:
5.0
The staff at the Leominster facility are friendly, courteous and helpful.... Top Notch Team.
sheila d
|
Overall Experience
Rating:
5.0
Thanks
Dawn M
|
Overall Experience
Rating:
5.0
Central st in leominster ma is a great location great service fast service i will deff be going back wen i need anything from uhaul best place around
Raymond O
|
First Impressions
Rating:
3.0
2nd floor storage, no elevator. Ceiling tiles out of place, dark inside unit.
Cheryl F
|
Overall Experience
Rating:
5.0
Everyone went above and beyond what I needed, very nice transaction, definitely will be a permanent customer I rented a unit while I was there.
Thanks Rick 😎😊😎😊
Richard M
|
First Impressions
Rating:
4.0
Facilities were clean and convenient, although as a long time customer I was charged a significant late fee on several occasions, which could have quickly been resolved with a phone call.
KAREN S
|
Overall Experience
Rating:
5.0
Very good I recomend it
raphael d
|
Overall Experience
Rating:
5.0
X
Kevin L
|
Overall Experience
Rating:
5.0
Very good company
raphael d
|
First Impressions
Rating:
4.0
Great staff!! Thank you
Cynthia B
|
Overall Experience
Rating:
5.0
nice deal for 1 month free based on truck rentals
deborah j
|
Overall Experience
Rating:
4.0
Only issue I had was I couldnt figure out how to do the self return online with the truck my family rented. I would recommend finding an easier way to return trucks after hours
jason f
|
Overall Experience
Rating:
5.0
Great customer service all around.
Anthony F
|
Reservation
Rating:
5.0
.
KAREN M
|
Overall Experience
Rating:
4.0
All employees were knowledgeable and friendly
Andrew P
|
Overall Experience
Rating:
5.0
Excellent service
Deborah M
|
Overall Experience
Rating:
4.0
Good but took a long time, and needed a bunch of information
Adam T
|
Reservation
Rating:
4.0
Muito bom
PAULO O
|
Overall Experience
Rating:
1.0
Brang truck back to Leominster office personnel check my truck in said it was all good clean fuel the right spot 2 weeks later in a bill for $25 they ripped me off
RICARDO B
|
Overall Experience
Rating:
5.0
Service was excellent. However when we arrived at the house to move the blankets and dolly that were paid for were not in the truck! I hope a credit will be noticed on my credit card! Thank you!
diane t
|
Reservation
Rating:
3.0
Ok experience.
Paula M
|
Overall Experience
Rating:
5.0
The manager Josh, is a great guy & goes above & beyond to help the customers. I loved dealing with him, will definitely recomend this facility.
Sandra m
|
Overall Experience
Rating:
3.0
Nice friendly atmosphere
Nilda T
|
Overall Experience
Rating:
1.0
Leominster U Haul, lied about my contacting them. I called & emailed them, 8/2017. Told them to sell CONTENTS. THEY WAITED UNTIL A YR LATER TO DO THIS. I AM Beyond angry, I am furious.
Mary M
|
Overall Experience
Rating:
5.0
The entire staff went above & beyond to ensure I had everything I needed.
They were very professional and pleasant at all times.
I would highly recommend this U-Haul location to family and friends.
dorothy c
|
Overall Experience
Rating:
1.0
This is the worst company I've ever done business with. I was lied to, harassed and over charged and now expected to pay for a unit that an employee was informed I no longer wanted. Never again.
