Customer Reviews for U-Haul Moving & Storage of Lincoln

444 reviews

2500 NE 36th St   Oklahoma City, OK 73111
(2 Blk W Of I-35)

(405) 424-5442

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(405) 424-5442

2500 NE 36th St
Oklahoma City, OK 73111
(2 Blk W Of I-35)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Assistant Manager was extremely helpful and made my moving experience with utilizing storage unit much better.

KAYLEIGH C. 
Rating:
5.0

Tyvm for letting me rent fm u. Experience was great. How much was my rental total

Runa F. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

Shamara W. 
Rating:
5.0

Customer service was a 12 on a scale of 1-10. Very courteous. Agents were the best I have ever dealt with!!

Charlesetta J. 
Rating:
5.0

The personnel was very nice and made it a smooth process for me.

KIMYEN L. 
Rating:
5.0

Customer did not leave a comment.

Frank T. 
Rating:
4.0

More people on staff

Gary T. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

Tyler O. 
Rating:
5.0

To many hidden fees. The $19.99 special doesn't mention the additional fees attached. Which end up being more like a $30 special instead. I don't mind that, I just don't like being misled by advertising.

Debra B. 
Rating:
4.0

No comments

Teresa j.  |  Overall Experience 
Rating:
4.0

Said they were sorry about our experience in Tulsa locations.

Nathan P. 
Rating:
4.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Donna Rena P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ernest F. 
Rating:
4.0

Customer did not leave a comment.

Roger S. 
Rating:
3.0

Customer did not leave a comment.

Daniel G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carlen R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Timothy Don D. 
Rating:
5.0

The front desk worker was very helpful

latriice w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Les K. 
Rating:
5.0

Customer did not leave a comment.

Sophia W. 
Rating:
5.0

Customer did not leave a comment.

tianian J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bridget F. 
Rating:
5.0

Customer did not leave a comment.

Donna J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REBECCA J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REBECCA J. 
Rating:
4.0

Customer did not leave a comment.

KAROLYN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
3.0

There was a leak in the truck. Now my couch cushions are damaged

Cagney L. 
Rating:
4.0

Great service

Ricky S. 
Rating:
5.0

Customer did not leave a comment.

SHARI M. 
Rating:
2.0

Customer service poor. Asked me if I had anyone to load trailer. The wire she connected for the signal didn't work and she wanted to test the fuses under the hood. I asked her if she was certified to perform the test she stated no. I told she she needed to stop. She didn't was to held liable if she caused a problem.

Kim A. 
Rating:
3.0

I was double charged for everything.

WEZLY N. 
Rating:
4.0

Super friendly staff. Despite my desire to use the mobile app. check-in the u-haul systems locator weren't working. And the check-in had delays. Apparently a national glitch. Otherwise nice, new easy to handle vehicle.

Maureen W. 
Rating:
1.0

Customer did not leave a comment.

Tonya S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth H. 
Rating:
3.0

I did not receive the furniture dolly as I requested in my reservation. I wish I could get a refund for the $7.

Kathryn R. 
Rating:
5.0

Customer did not leave a comment.

Dena R. 
Rating:
5.0

The lady working was a little inexperienced but for most part she did pretty well

Billy E. 
Rating:
5.0

Job well done

Rodney P.  |  Overall Experience 
Rating:
5.0

Sonya is AWESOME!

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Dylan R. 
Rating:
5.0

Customer did not leave a comment.

Bonita R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mehmet E. 
Rating:
3.0

Customer did not leave a comment.

Nicole B. 
Rating:
3.0

Needed backup for the computer system : I spent hours in line waiting to pickup the trailer that was reserved ahead of time not only very inconvenient I had to reschedule my movers on the phone while standing in line because if you stepped out only to loose your place and start all over very inconvenient.

Billy E. 
Rating:
2.0

A customer needed a trailer hooked up. The only employee working at the time did not have the necessary skills to do it, so I had to do it for them. The only employee who was there was very overwhelmed. Service was very slow.

CHARLES D. 
Rating:
5.0

They always take great care of me. I’ve been storing my vehicle here for 11 years.

CYNTHIA DAWN B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tami K. 
Rating:
1.0

The support services there were some of the worst I have seen. And neither staff member was wearing a mask. It was awful!! I waited 25+ minutes behind one other customer to pick up keys. I had done everything else. I would not recommend this place.

Ryan C. 
Rating:
5.0

Very good!

charles h.  |  First Impressions 
Rating:
5.0

Very professional service.

Emmitt W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

michael b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Shelby and Sonya are great at their jobs. Thank you.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Velma W. 
Rating:
5.0

Customer did not leave a comment.

Martina B. 
Rating:
5.0

More workers to help the customers

Billy C. 
Rating:
5.0

Customer did not leave a comment.

Stephanie N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kim A. 
Rating:
5.0

The representative that checked in my equipment was very attentive and helped me quickly

Kelly B. 
Rating:
2.0

I was really disappointed the truck wasn't ready to go when I arrived. I had to scrape the frost off the windows myself. Then I had two safety problems with the truck. The driver side mirror would not stay in place and would point at the ground after a short drive. Then the driver side window, once rolled down, would not roll back up without pulling the glass up with one hand while turning the crank with the other hand. Not great on a 32 degree day.

Joe W. 
Rating:
5.0

Customer did not leave a comment.

Martina B. 
Rating:
4.0

I had rain on my return rental and the wiper blades weren't uP to the task

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

Angelique B. 
Rating:
4.0

The track was a little dirty and need new wipers

Amando H. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY M. 
Rating:
4.0

Very helpful staff , place was very clean. First place I had reserved was disgusting, so glad I changed to this location

Claudia w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra W. 
Rating:
1.0

The truck was not serviced drive Very Bad!!!

David L. 
Rating:
5.0

The staff and manager worked with me through covid-19, homeless, jobless, relocating 3x, sickness off and on. Treated me professional and like family. Communication was excellent. Made my stress level 0. After loosing so much in life I was able to keep everything.. Thank you all.

Patrica b.  |  Overall Experience 
Rating:
3.0

costed more then i was expecting

Karen H. 
Rating:
3.0

Customer did not leave a comment.

HERSCHEL B. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

JAY A.  |  Overall Experience 
Rating:
1.0

The guys at the pickup location was great ! I had a hard time with the lady's at the turn in location , They tried every way possible to upcharge me for every small detail i will never use Uhaul Trucks again , The rate was great but during a time like this , I dont see the need for charging customers 40$ for bringing a truck back 30 minutes past the due time ..Its a little excessive...Thanks but I'll take my business to Budget next Move !! Be more lenient towards customers during a World pandemic , not friendly whatsoever ! Retention is better then a Upcharge for loyal customers...!

KWINTON M. 
Rating:
4.0

Great staff!

CELAM V. 
Rating:
5.0

Customer did not leave a comment.

Theresa J. 
Rating:
4.0

Customer did not leave a comment.

Chantelle B. 
Rating:
5.0

Your staff was friendly and courteous thank you so much for your services.

dionne m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Madison B. 
Rating:
5.0

Customer did not leave a comment.

Kedrick G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bonita F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jeanne C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REBECCA J. 
Rating:
5.0

Very close ...love that

Sharon B. 
Rating:
5.0

Great and friendly service. Very clean.

ANNETTE L. 
Rating:
5.0

Great staff.

Elroy S.  |  Overall Experience 
Rating:
2.0

The lady working was rude. To make a reservation you needed a cell phone number (to get a text), an email (to get this survey), a photo copy of my drivers license (still can't figure out why...just gonna go with U-HAUL being overly nosey), and a credit card. Felt like I was getting a security clearance from the government for how invasive U-Haul is when spending less than $50... Glad Walmart does require such bull crap... So, will I rent again from you guys again ??? The answer is no... i learned my lesson!!! Let me guess, next you'll want my social, mother's maiden name, and a blood sample... Again, overly invasive!!!! Wonder when I'll get a letter saying your system was hacked and now I get a year of free identity and credit monitoring... in short, you guys suck!!!

John E. 
Rating:
5.0

Customer did not leave a comment.

ARMANDO G. 
Rating:
5.0

Customer did not leave a comment.

Ebony Iman D. 
Rating:
5.0

Everything went well.

PATRICIA B. 
Rating:
5.0

Customer did not leave a comment.

Scott Y. 
Rating:
5.0

Customer did not leave a comment.

Frank T. 
Rating:
5.0

Customer did not leave a comment.

Billy H. 
Rating:
5.0

Customer did not leave a comment.

Frances P. 
Rating:
4.0

Customer did not leave a comment.

Damita K. 
Rating:
5.0

Excellent check out!!

John D. 
Rating:
5.0

Customer did not leave a comment.

Ibrahim E. 
Rating:
5.0

Great professional service and well kept facility

BRIAN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tonya R. 
Rating:
5.0

Great location and the staff is very knowledgeable and helpful. My truck rental experience went very smooth from start to finish.

Kelvin C. 
Rating:
5.0

Customer did not leave a comment.

victoria m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyrel M. 
Rating:
5.0

Customer did not leave a comment.

Nathan M. 
Rating:
5.0

I had two different vehicles capable of towing the vehicle I needed towed and unfortunately I was told neither one was recommended! I believe this was a way of U-Haul making money!

JOSEPH V. 
Rating:
3.0

They were closed at the time of drop off. I was charged an extra day when the pickup location had drop off day the following morning.

Clarence J. 
Rating:
5.0

Excellent service

SONYA H. 
Rating:
3.0

Very good friendly people

John T.  |  First Impressions 
Rating:
4.0

The personnel on duty offered no sort of reimbursement or replacement for the remainder of my rental period, which still had two days to go. I needed to go pick up some appliances, which didn't get to happen. Driving this truck was a dangerous, horrifying experience.

Todd E. 
Rating:
5.0

Wonderful service!! Thx. Will recommend to all my friends . I will definitely come back. Thx again.

Christina J. 
Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
5.0

The Employees were very friendly and easy to work with. Perfect social distancing , hand sanitizing during this crazy time.

Eric L. 
Rating:
2.0

I reserved two dolleys and a trailer to rent at the bricktown location... however they sent me to 2500 ne 36th st location to pick up the items, without even telling me of the change of location on the phone (Which is annoying because I live right next to the bricktown location). THEN when I got there, they didn't even have my dolleys there, that I had reserved!!! SUPER frustrating. What is the point of reserving items if they aren't going to keep them/make sure they are in stock for you...

Sean G. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah B. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah B. 
Rating:
5.0

Customer did not leave a comment.

Gabriela C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gabriela C. 
Rating:
5.0

These ladies are very nice. Great to work with

Cheryl J. 
Rating:
1.0

Training for new employees, standards need to be raised!

Raymond N. 
Rating:
5.0

Customer did not leave a comment.

Monique W.  |  First Impressions 
Rating:
5.0

Love that they called me and informed me I would be allowed 1month storage for free wince my trip was one way. Awesome !

Savana C. 
Rating:
5.0

Dorleen Cotton was extremely professional and extremely helpful. If it wasn't for her I would of cancelled my order. That was my 4th location trying to get what I needed. She even hooked up my trailer and showed me how to operate it. The other locations lied to me and wasted my time. Very unsatisfied with the other locations. Not happy on how far I had to drive to get my trailer. But all Worth it when I met Dorleen cotton. Thank you Dorleen for your honesty and all you help Ray H.

Reynaldo H. 
Rating:
3.0

Stop gouging the rates up on mileages to screw over your customers.

Brian H. 
Rating:
5.0

The lady there that day was extremely helpful and swift with processing my setup information, aware that I had movers waiting outside charging by the hour. She even convinced me to get a larger unit which was just the size I needed.

STEPHANIE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rashon C. 
Rating:
5.0

Customer did not leave a comment.

Darron J. 
Rating:
4.0

Customer did not leave a comment.

Glenda Georgetta J.  |  Overall Experience 
Rating:
4.0

My only issue was a leak in the roof my unit that went unrepaired for over a month in the summer. I had several items ruined that were not taken care of under my insurance coverage (cumulative value was less than $100 deductible). Cookware and a pair of silk shoes rusted and molded, but it was eventually repaired.

GAYE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor P. 
Rating:
5.0

This was a excellent experience from the last tine i used this location . great staff , communicatons and courtesy.......

falesha j.  |  First Impressions 
Rating:
5.0

I was served with kindness and will recommend my family and friends to use U-Haul.

Maria B.  |  First Impressions 
Rating:
4.0

Employees were very friendly and helpful.

ONA M.  |  Overall Experience 
Rating:
4.0

Shelbie was so nice and very helpful. With Shelbie's help alone the store would rate as excellent.

Tamara S.  |  Overall Experience 
Rating:
5.0

They did a great 👍

leo h.  |  First Impressions 
Rating:
5.0

This was my first time using a storage facility, great experience.

Bennia J.  |  Overall Experience 
Rating:
5.0

Great service and friendly staff!

Linda B.  |  Overall Experience 
Rating:
5.0

Good friendly people and service

Darius H.  |  Overall Experience 
Rating:
4.0

The whole experience was hassle free.staff professional and courteous. thanks

Tara Lois D.  |  Overall Experience 
Rating:
5.0

Customer service was everyone's top priority, they all deserve a raise

DAVID ALLEN W.  |  Overall Experience 
Rating:
5.0

The person handling me was great and very helpful. I would rate her a 5. Also the bathroom was very clean.

Renee R.  |  First Impressions 
Rating:
5.0

thank you

Jim ` F.  |  Overall Experience 
Rating:
4.0

Great place

Megan elise K.  |  Overall Experience 
Rating:
5.0

U ladies r so awesome thanks so much job well done.

michelle p.  |  Overall Experience 
Rating:
5.0

Great staff great place

Terry W.  |  Overall Experience 
Rating:
5.0

Dirksen was very helpful from the beginning to the end. The manager was also very detailed with providing rental information.

Latasha t.  |  Overall Experience 
Rating:
5.0

Excellent

Marcus Dshawne R.  |  Overall Experience 
Rating:
5.0

Keep up the good work!

LINDA W.  |  Overall Experience 
Rating:
5.0

Very friendly staff!

Charles S.  |  Overall Experience 
Rating:
3.0

BEWARE!!! Frequent rent increases. Minimal property improvements. Call station at gates have been inoperable for several months. Former 10'x10' climate controlled storage renter of four years.

ERIC TOBIAS H.  |  Overall Experience 
Rating:
5.0

As a visitor to Oklahoma City, I couldn’t ask for or expect a better experience.

David C.  |  Overall Experience 
Rating:
2.0

Truck reservation included 30 days storage in comparably sized unit, but I was given one that held less than half of the load and had to pay for a second unit. Staff was unable to comp the difference.

Gerrit D.  |  Overall Experience 
Rating:
4.0

Very good service.

Jessy r.  |  Reservation 
Rating:
1.0

Reserved unit wasnt available upon arrival,after 2hrs w/computer issues was then put into a more expensive unit,was told I would receive a monthly discount for all the troubles and that wasnt honored

Kathy W.  |  Reservation 
Rating:
5.0

She was very helpful.

FERDINAND N.  |  Reservation 
No reviews have been submitted for this location.

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