Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome RV storage! Staff is also awesome! We feel fortunate to have found a spot at this UHaul RV storage!
Too expensive
They have always been very responsive to serving customers from propane purchases to outside storage arrangements
Inside of truck was clean but outside was dirty. Wind shield was very dirty. But the truck ran great; no issues.
It is difficult to get through on the phone. Long wait times
This was a new location and it looks like UHaul definitely got it right. Keep it up!
This location seemed new and it was spot on. Friendly staff and Julio was very helpful.
Everyone there is very friendly and knowledgeable; even the cleaning lady! Great crew!! Great service! Great place!
Great friendly and professional staff. Excellent servie.
The trailer smelled like automotive/ petroleum products. I move three pieces of furniture including a coach and it now smells heavily of petroleum. Thanks
Got the best care from Kyle.
N/a
The services provided by UHaul (telephone, delivery & pickup) were excellent. I would definitely recommend UHaul. Unfortunately the loading in Glendale by movinghelp.com was not. My furniture arrived scratched, scarred and broken. Pads were used but none were taped or secured to prevent damage to the furniture. Very disappointed.
Staff in proper uniforms and not playing with rental equipment in front of customers.
I rent from these guys on a regular basis. I wouldn't go anywhere else. Even in these tough times Kiel and his team stand out above the rest. They know what customer service is. Thank you for what you all do!
This location is very good. Friendly, personable yet professional. Damn shame U-Haul has that no tobacco use policy and won't even consider hiring someone who does use tobacco products. Lots of Veterans out there that are quality employees but can't even get an interview because the automated system asks if you use tobacco products and if your HONEST and say yes, your application process is terminated. Of course U-Haul doesn't mind taking money from tobacco users.
Great staff who were always friendly and ready to help. U-Haul site always well maintained.
Kip up the good work
I cannot say enough good things for this location. From storing my containers to delivery and pick up. Friendly, helpful and just a pleasure to deal with. Highly recommend.
I reserved the Truck via U-HAUL Website. I really never had to talk to any body. I dropped the Truck off with their 24H/7days a week drop box, everything went fine.
Give back a refund when customers overfill on gas. I overfilled & wasn't given a refund.
Very happy with my experience with Uhaul.
Kiel was outstanding and without a doubt a shining star for U haul. He made the experience easy even with changing reservations. Very knowledgeable and easy to communicate with. He has my vote for U-Haul employee of the month.
Great facilities and staff!
I had 4 units & one had a black widow spider & daddy long legs & lots of mouse poop. My last day there was cat poop in the hall. Told staff but when I returned before 7 pm it was still there. Need mouse traps everywhere b/c all units had mouse poop but one w/spiders had the most mouse poop. I did tell staff about black widow, other spiders & mouse poop in the one unit.
Dakota was a terrific representative for your company. You better take care of him or your going to lose him.
Don’t take the insurance, it does not cover the unit, only if something happens to the whole facility. For example, insurance only covers if there is a fire or flood. The CSRs were extremely rude and offered 0 help with the problems I have here. I stored an air loomed piano that my great grandmother gave me, long story short, I went to clean my unit out and the piano was filled with spider webs, black widows, and brown recluses. The people on duty said they couldn’t do anything about it and that the insurance doesn’t cover it so I’m basically SOL.. The general manager said he can’t do anything without pictures to start a “claim”. It’s been 3 days and still haven’t heard anything. I’m furious. Don’t go here.
Very helpful gentlemen, Johnny on the spot when we pulled on, processed our order and we were out the door.
Great customer service - I was waited on immediately. Got the trailer hooked up quickly and was back with it within an hour.
Customer parking is not good. Very few places to park, and they are located in high traffic area around the entrance to the store. I wasn't comfortable leaving my SUV right next to the front door until I had to pick it up late that evening.
The employees are very respectful. The facility is very clean at all times.
One elevator in the building is not enough with multiple floors and large loading docks to accommodate a lot of people.
Nothing cerbice whuas great n professional
Notify customers that an additional $100 hold will be applied when paying with a debit card.
Everyone was nice and helpful.
Excellent service at this location.
Staff very accommodating even though my on line reservation did not show up on their computer. I was in and out very quickly which is always good to happen. Truck was clean and ready to go. Really appreciated the whole worry free experience. .
Staff was very courteous and professional and even suggested some other moving items we may need.
Excellent service. Friendly lady who picked up the pods.
The people at this facility were top notch including management. This was by a landslide the best facility and also the best experience I have ever had with storage solutions. Thanks folks for your efforts.
the entire experience was so easy and every one I had contact with was super nice. I would highly recommend this location!!
No Hassel pick-up.....No Hassel return....
Great Experience
Staff was great
The guys who worked there in the afternoons were amazing!
Outstanding facility and crew. I always try to use this facility for my U-Haul business.
Kiel went above and beyond to accommodate our needs!!
Dylan provided friendly efficient service and directions to facility area.
I'd like that you could check in online very friendly courteous people
well, I booked on line - I ordered a van - at $0.69 cents a mile and it was verified. When I got there - I was forced to take the next size up - so it went up to $0.99 cents a mile. No explanation - there was a van there and it was parked in the same spot when I returned so it wasn't because there was none available.So why will I ever go back to U-Haul?
Staff at this location were very friendly and respectful. Appreciated the military discount offered to me. Staff followed guidelines for covid 19.
We would definitely use this location again. We were extremely dissatisfied with another Uhaul business in the area we had used the month before.
This location is by far the best I've ever experienced with Uhaul. The staff is well informed and friendly. Thank you Kiel and team.
Pick up was great. However the drop off was bad. No one met me when I arrived like the sign said. Then when I went in the person the checked me out was on his phone the entire time he walked to the truck to inspect it. It took way longer than it should have. He was so slow, and it believe it was due to the phone.
The entire staff went above and beyond to help my situation out. My family and I are greatly appreciated to the staff at this location. Thank you.
The Arizona Uhaul that handled my end destination was remarkable. The woman who picked up and delivered was amazing. AZ was overly accommodating and made this stressful time so much easier. The starting point however was awful. The Buffalo branch never scheduled my original shipment, never charged my account which delayed AZ from being able to deliver, their customer service was terrible. I can't thank the AZ end of this enough. Thank you!
Initial gas reading was not accurate but was not realized until after vehicle left lot. Take customer to truck to go over gas gauge and odometer
Everything was excellent. Thank you.
Great job. Everyone was very kind and helpful.
Kyle was very unfriendly and very grumpy
Got the job done truck ran great only wish it had a lift on the back.
Have dealt with Litchfield location before... They are great.
Very nice friendly service!!
The Staff, the facility and the maintenance at u haul at Northern and 303 location is wonderful, awesome, spotless and friendly thank you for your help that's why we keep coming back to this location all the time.
I have spoke with a U Haul Rep and explained that we were not informed on the Millage charge and was told i had a $150 voucher but was not applied when the payment was taking out of our account and would like that Voucher to be honored this was our contract #33903425 can you please help i have called 7 times and waited on hold for over and hour 623-692-2001 thanks Tony
These guys were great the manager was awesome. After starting out with really crappy service and running around from the surprise location off of grand and existing my time I called the northern store and they got me in and taken care of.
This is an exceptional location.
Manager and staff were extremely knowledgeable and helpful.
The staff and owner have always been accommodating, professional and friendly.. whether in person or on the phone.
Continue your pursuit of excellence!
I dropped off the truck and auto transport early. I got a call about 2 hours later asking when I was going to drop off the auto transport. I had already done it. I didn't go inside.
Muchas gracias
Thank you for your help Kiel.
Great staff
Kiel is awesome and went the extra mile multiple times.
Very courteous staff. Only negative was that one customer in line wasn’t wearing a mask.
Kiel was exceptionally helpful and kind. He and the entire staff always went above and beyond my expectations. Thank you Kiel The McDowells
Great staff !! Thank you, Highly recommended
Very courteous and friendly staff.
Kyle is the best
Our experience with U-Haul on 303 and Northern was great. However just a little disappointed and confused. We rented 2 units and 1 unit we were refunded on when we closed it. Keep in mind that is was at the beginning of that month. We recently closed our second unit and it was at the middle of the month. We were told that we would not be given a refund or even prorated for the remainder of the month even tho uhaul was paid in full for the entire month. Doesnt seem right to not be prorated for the last 2 weeks. We basically gave those funds away.
Lovely clean facility, and wonderful, helpful people
Arrived from out of state and was able to get storage and arrange trailer drop off right a way. Staff was very helpful and friendly. The facility is clean and easy to access!
Your employees were friendly and helpful.
Very knowledgeable staff all of them. I was there one time and one of the staff helped took out my bike rack and i also got the bike rack put in a storage cause i Did not want it in the garage cause my relatives will use it. I do not know who helped me but that staff was so helpful. I will never go to another Uhaul store but Kyle store. All the staff are so helpful.
Best customer service I’ve ever encountered please take note this facility is really the kindest nicest experience I’ve ever had most businesses are far and few in between this is the model business people should take note clean excellent atmosphere and great management A+++
So glad there were carts to move items into storage units.
The grounds after entering the RV storage had several large pot holes, sometimes filled with water from the washout area. My unit had multiple screws and hardware that was left over from a previous tenant. Worried about tire puncture.
Brought the family in to compare units. The staff was very polite, professional, and knowledgeable. Made great recommendations and worked with my availability. Will recommend this location based on the employees, best experience!!!!! These guys deserve a raise. I cane in June 13th in the afternoon.
Keep up the good job
Very happy.
Everyone in the office is amazing and they are super helpful!!!
We only needed storage for a few months. We didn't feel the need to go back and check on our belongings, we felt they were safe. Justin was always very professional and knowledgeable. If he's not the manager, he should be!
The U-Haul storage location at Litchfield Park, Arizona is a great location by far. I've been utilizing their services for some years and I've always been rendered outstanding customer service. A recognition should be given to their employees for their great customer service and for helping out in any possible situation to make things right, "thank you guys".
I rented a U-Haul trailer in Casper, Wyoming and moved to Arizona. I then rented a storage unit from U-Haul in Litchfield, Arizona. I had great service in both places. I wish all the businesses I dealt with was as organized as these were. I made reservations in both places, showed up and everything was ready and waiting for me. Thanks U-Haul.
Great staff, Clean and very efficient
I was pleased to see how clean, accessible elevator and carts for moving belongings. The online process was very easy. Great experience.
The cleaning lady actually walked me to my unit and had just cleaned it and warned me right off the elevator about wet floors! I actually wrote a letter to the GM Kiel about her she was so awesome! The only thing that went wrong was my card didn’t work after resetting and getting a new card so I have to go back to retry today.
Kyle was always helpful and friendly.
Everyone is great. #teamuhal
Good location Very convenient
Thank you Kyle for calling us when needed! Al
Kyle was amazing with my experience. He made it very easy.
Online capabilities are effective and very handy. Kiel is very friendly and provides excellent service. Thanks.
They were very clear on all the particulars and respectful and friendly.
We have been so impressed over the years with our storage unit here -- always clean and accessible -- if we ever need a unit again, this location will be our only consideration!
The cleanest and nicest facility I've ever been in. Would highly recommend to others.
Kiel was awesome
Helpful staff and clean facility
Staff was courteous and professional.
Thank you Keil for your help with closing our account yesterday!
Y’all kept the facility very clean and help me out with any problems I ever had.
Staff are cordial and friendly as always. Thanks for your excellent help.
The staff was very accommodating and helpful.
The customer service was excellent. They explained the rates, showed the unit, and provided hours of operation.
Both Kyle and Conner were very helpful, knowledgeable, courteous and professional. Excellent phone pre-arrangements and move-in experience rating is well deserved. I Highly recommend to others.
So far so good good customer service no complaints
When we contracted for the storage unit, the computer system was malfunctioning. I hope that system has ben fixed.
Thanks
Very fast service at checking in and getting a storage unit. Very helpful workers here
The staff was extremely nice and made the process easy.
I like the air-conditioning and the clean surroundings.
kyle was very nice and helpful. Good customer skills
Great facility, always clean with a friendly staff.
Very good service and professional
The guys there went beyond to make sure I was taken care of and to make sure I was in a unit that would fit my needs and helped out when they could so thank you guys very much for all your help.
Even though i arrived 15 minutes before closing, the young man who assisted me had exceptional information regarding my needs. I got the storage unit i needed, location was perfect, & so was the disco
It was very easy. Luis was very helpful when I called and inquired about a unit, as was the young man who help me when I arrived.
Kiel, the manager was very pleasant to work with and professional. The building was very clean and the area we rented was very well cared for. Much, much better than the last place we rented.
Customer service at the location was excellent. Very helpful and treated me exceptionally well. The facility was very well kept and inviting. Very impressed and will recommend location to others.
Have never used a U-Haul storage facility before - but Kiel and John are both great! They are so pleasing to work with. The container was unlocked and ready for me when I got there. Awesome!
Best UHaul staff we have ever met. We are 40 years military between us and the level of customer care with this Uhaul is one of top notch.
There was a little trouble in the beginning accessing my storage late hours of the night. The staff was great and very apologetic for what happened. Keil and staff were great thank you so much!!!
Very nice staff and convenient to our home.
Connor is great taking care of the customer.
Very consistent facilities and rentals.
I will use Uhaul for any moving needs.
VERY pleased with the service and facility.... have recommended to several friends.... will return...
Great customer service.
Very clean and easy to access.
This place needs a manager. To step up an put some rules in place an check the work the others perform
I rented for 6 years and had no problems
Facility is well-managed and maintained, with several options to meet your storage needs. Staff is friendly and helpful. It can sometimes be hard to reach by phone, but keep trying.
The lights right in front of our unit were not working the entire year we were renting. The day we moved out, men were working to fix the light.
Great customer service
Nothing to do with the litchfeld place but when I made my reservation with the lady one the phone not sure how but it didn’t get into the Allie system but I had a reservation email.
N/A
Customer service was exceptional!
Had no problem
When I vacated the unit I was renting, it was a quick transaction and I was on my way.
Met all of my needs and answered all of my questions throughly.
We were very happy to find a covered storage at a fair price , service was fast and efficient
Great service. Lots of selection.
Excellent overall.
The person at the desk was great. Isiah was very helpful and nice. He is a real asset to the facility.
great place
The gentleman that assisted us was very friendly, professional, and helpful. He physically showed us where our unit was located and explained all other benefits that UHAUL offers. Well done UHAUL!
It would have been helpful to have lighting actually within each individual unit.
The staff and manager of this particular U-Haul location were absolutely wonderful all the way threw. One of the best overall business experiences I’ve had. I can not say enough about them! Thank u
Everything was great!!
It's very hot in AZ so people would like to work before the sun comes up. The facility opens at six. It's starting to get hot. Earlier gate access would be great.
I rented climate control which was perfect for my valuable to protect from heat. Everytime I was there Lupita was always cleaning, inspecting and very nice to everyone. I would rent again if needed
Always have a great experience with uhaul. The customer service is the best! Give all of them a raise!
Great place with great services.
Very safe and clean place.
Great help all around
I don’t like that you can’t use any other lock than the round ones feels like a scam to make you buy these from you.
Good attitudes and very customer service oriented even in the 119 degree weather. thank you for being the calm in the midst of our stormy move!
Excellent facility.
Everything went smoothly with my storage unit rental. Alk personel working were very professional
I have been a customer with the Litchfield Park uhaul location for a long time. Their staff will do their best to accommodate you and give you the best service even when they are short staffed.
Person that helped me was not very friendly.
great experience at this location. personnel very attentive and professional.
Pleasant efficient counter crew that worked through the process quickly
Everything was fine
Top notch employees and super clean and safe facility.
Thanks!
Everything worked out fine,
I had a very great experience and I will recommend this location to anyone.
Some issues with employees knowing how to work the reservation system.
Gravel and dirt lot makes for dust covered vehicles especially with street sweepers stirring it up. Entry gate left open often. Anyone can drive in.
Best storage units and customer service I’ve had and this is my 9th time moving!
The best
This location did and provided everything that they said they would and on two occasions they went the extra mile. U-Haul Moving Litchfield Pk Hassel free experience after a cross country move, thanks
Great facility. Would use it again if ever needed.
Excellent facility! Staff always professional! Best of all, the cost good and reasonable!
I have nothing but good things to say about this U-Haul. The place was always clean and open when I needed to move stuff into or out of my storage locker. Price was right and the service was great.
Overall it was a great experience. My belongings had been storage for nearly 2 years and by the end of it you couldn't tell. They were clean and kept at a cozy 80 degrees.
Thank you
The entire staff at this location was very friendly and extremely helpful. A great example of what excellent customer service should be patterned after.
The process of getting a storage unit went very smoothly. The unit was cleaned right away and available for me. I also purchased many boxes there as the prices are better than other stores.
The tenant with the road cleaning equipment has damaged the area around the clean out area causing a constant chuck hole with water in it requiring a red warning marker.
Personnel who handled loading and unloading U-Box where helpful, friendly and knowledgeable. Really enjoyed working with them.
They were great making sure that my pod was received by my family again thank you
I was very satisfied with the service I received in renting my RV storage space. Everyone was courteous and thorough.
Seriously clean
John at the counter was very nice and quite helpful in completing my transaction in a timely manner.
Best Uhaul facility I have had the pleasure to deal with. Employees are efficient, respectful, and go the extra mile to create a wonderful experience.
We ran into to many obstacle, Delivering our U-box and unloading them. Only thing we got out of this was 1st month storage free. Was forced to store our Merchandise at this location.
.
Overcharged me on everything. Not either money.
Good customer service.
Didn't worry about my unit During my Storage time . That was important to me.
Was very good with the manager when we made reservations two weeks in advance. Just average at check in to get the truck and storage space. very slow returning truck. I still don't have my receipt.
Ns
We never had to go to the location. But the location did not call us when our items arrived. Seems like they did everything they could to get more months rent out of us.
I will use Uhaul again if I need storage.
Friendly and responsive .. clean facility .. easy to get around
Very perfrostel and lead by manager of great Ability . U haul has been blessed with highly Qualify people great job!!!
General Manager Mathew and his team were great! Will definitely recommend!
Everyone is very friendly. The floors were always mopped everyday and smelled clean and fresh. The staff even offered to help. I would highly recommend this u haul to my friends.
Matt is absolutely the best manager!!
Prompt, polite, and very accommodating.
I shipped a pod across the country, NY to AZ.....very nice people, both places. I had no problems and would recommend to anyone to move this way...easy and convenient....
Super helpful staff James I think is the guy who helped us
Drop off & pick up of container was a breeze.
Everything I asked for with a smile
Always kind and will to help
Great service, helpful, and friendly
They did a great job check out was fast and easy
It was nice to have the storage so close
Very kind and helpful staff Thank you
It was a nice and convenient location that very well for me. Thank you
Delivery driver damaged our coated driveway the she dropped off U-box. I contacted the manager and he always promised to get right back to me, never happened. Will just dispute charge with card Co
Probably the easiest storage unti that I have ever rented.
It was what I needed to store my extra stuff while I sold my house!
Just awesome!
Staff was friendly but there was confusion about pick up time.
Happy to find a space available and Mathew represented your company and facility well.
They were very helpful.
All employees at this facility were helpful and caring the place was very clean and homey excellent job by all
Thanks
Excellent service. Everything was ready when I arrived. Overall was very happy with experience.
The service was fantastic! Office was clean.. The road back to the last row kept deteriorating so much I felt uncomfortable driving my car there. Large water puddles also were bad.
Everything went the way it should. No issues with good customer service.
Never had any problems and everyone was friendly and helpful.
Coming from a previous experience you guys were so amazing
Great service
I used your U Box program..it was very convenient.
Excellent facility and service. We stored household goods in their Climate Controlled Area for 6 months. Always very clean and very secure.
Only issue encountered was the rolling gate into the RV area. The card reader had issues.
Great service, friendly, efficient staff, UBox fan for life!
Rented a truck from Houston Texas to phoenix Arizona. The truck ran very good no issues I would recommend this company again and again. A+ service.
Great olace for our boat for several years......
The delivery woman was very nice and friendly. She also had very good suggestions on how to place the u-boxes.
All staff have been very friendly an very helpful it's a pleasure doing business with this Uhaul location.
Fantastic experience. Communication was great. Would highly recommend.
Matt was wonderful to me. He explained everything and answered all my questions
Staff was EXCELLENT!!!!
Very nice facility, they had my unbox ready fast in and out
The UHaul staff was AMAZING!!!!!!
Great service!
Good job. Only suggestion is in AZ you need more indoor storage especially 10x20 units.
Great location and great customer service!!!
Thank you so much you are a life saver
I would definitely use Ubox again
I enjoyed my Uhaul experience
I rented a unit for 4 months while moving. When I first signed up I gave them all my info and told the staff I would be using the unit for multiple months. After having a unit for 40 plus days, I re
Great Service all Around
Facility nice and clean. Like the air.
Really appreciate the cleaniness of the unit and being air cooled!
I would not hesitate to rent another storage unit from this facility. Always clean and staff was always polite and professional.
Very good service overall and pods arrived and delivered with no damage.
Matt and his crew were very helpful and worked to keep the place in great shape.
This place was so clean!
Our service was outstanding!! Thank you for making a stressful move, as easy as can be. You told us what and when things are going to be delivered. You kept us completely informed step by step.
Great experience
Very nice and secure place
The entire process far exceeded expectations. They kept me informed by email of U-box’s (2) location, and charges, as they moved from Minnesota to our home in Arizona. Highly recommend them.
N
Very nice and friendly staff. I highly recommend this place.
Pretty happy with everything. The door on my unit could use some work
Good experience
I think the woman helping me was having a bad day, because she was curt with me and didn't seem interested in really helping me. I was confused about some issues and she didn't try to help.
Highly recommend
none
Greatly appreciate the excellent customer service at this U-Haul!
In early October we reserved a 10x15 unit Litchfield Park. Never received a confirmation number. Called to notify them of a date change and still NO confirmation number. Can't do business without it!!
Matt and his crew have been great to work with at the location.
Was very happy with my second experience using the Ubox.
I called to schedule delivery and pick up of two containers; excellent service! I did not go into a Uhaul facility, so I cannot answer those questions; there needs to be a "not applicable" option.
I put my furniture in your facility while my home was being built. The fees were good, staff friendly and I appreciated the service. I have used trucks as well, thank you
Thank you for great service
I had to call several numbers provided by U-Haul until I could find my U-box and have it delivered.
Coty was amazing and kind as we went through this process.
Units are clean and in good condition. Staff was helpful.
Nice facility needs a little work on the driveway pavement but clean, friendlly and easy access
Great experience
Thanks..Great Job!!
Everything I contracted with from Seattle was done and completed when I arrived. Good job.
Our delivery and pick up women were fabulous!!
We had transferred an U Haul box from WI to AZ. Service for storage and delivery went smooth, on time and without any damage to contents. Highly recommend U-Haul for any moving needs/supplies.
Thanks
nice clean facility, manager was courtious and helpful.
I'm surprised to see how many customers do not read their contracts and then are surprised with unforeseen charges. ALWAYS read your contracts and ask questions if you do not understand the charges!
Great facility, very clean, nice staff.
Great service and professionalism.
Customer service was excellent and our things were in great condition.
Customer service was excellent and our things were in great condition.
I never actually visited this U-Haul facility, but the customer service was excellent and our things in storage were in great condition.
The ladies and gentlemen that dropped the U Boxes off and picked up were professional and provided excellent service. Math, John and Debbie provided terrible customer service. Facility ? Are N/A.
We were very pleased with our dealings with this Uhaul facility and especially the manger. We had a couple of issues that we brought to the manager's attention and the issues were promptly resolved.
The folks at the Litchfield Park U-Haul facility were informative and very helpful. I would recommend this facility to anyone. Thank you (Mr Nunn) for your excellent service.
Never had a problem with my vehicle stored on U-Haul premises. Been a Storage customer for over 10 years and will be back again fall of 2019. The staff has always accommodated my needs.
Mark was very courteous, understanding, and a great manager to work with. He took great care of us.
The staff was always very friendly and professional. I was impressed with the cleanliness of the storage lockers.
thumbs up
Great staff and location
Really pleased with my decision to send my belongings cross country via the U-pack. Quite delighted! Smooth transaction all the way through! Thank you U-Haul
Friendly, knowledgeable people!
Good
Good
Met Matthew, he was super awesome. Thanks for all your help and advice.
The RV parking area was too dusty due to poor pavement and potholes. The self wash area was caked with mud and muddy water drains right in to the area I would have had to drive through.
I can't comment on the facility itself as I wasn't ever at the location. All the staff & drivers I talked with were patient & helpful . I look forward to using U Haul again in the future.
Have used UHaul for truck rentals several times. The equipment is clean and ready to use. Always been treated very well. I now have rented a storage space for my RV. The facility is great!
Would not recommend this facility. Took 2 phone calls to Litchfield, & 1dispute, for this location to stop taking my money for storage I never had at this location.
Rates quoted online were not the rates allowed on day of rental. Milage rates online were .69 per mile, actual were .79
Staff was always helpful and knowledgeable..
Never sent an email telling me that U-box had arrived at location, couldn’t find someone to help with my u-box so I had to drive back to the office. Employees friendly but place seems disorganized.
This was my first time using UHaul Boxes. The whole process was better than the last time I used PODS. I had more control of when the UBoxes would be delivered and the cost was less.
The automatic payment system never worked and would cause late fees everytime I tried to set it up. The staff tried to assist but they could not figure out the problem either so they off set it for me
Uhaul is the best Thank you
They fit my need perfectly. Job well done.
I would recomend this uhaul facility to anyone.
I was very disappointed by the mess and mud back by the wash bay against the west RV storage wall. Too much mud and dirty standing water to drive through for storage of a clean RV.
Great move-in - fast, efficient!
Good experience
The service to rent a storage unit is very slow. It took almost a half hour to rent a unit.
E
the delivery person, a female, was extremely helpful. highly recommend commendation.
While Josh was your manager we were extremely satisfied with this facility and your staff. The new manager Jesse is incredibly rude and unhelpful. It was more important for him to clean up trash than
Staff was helpful and friendly and they were really knowledgeable.
Very friendly !! Storage locker clean
Jesse the manager assisted me. Very professional but seemed very stressed out. Not personable for being in a customer service position. But I have rented there before and will still do so.
I did not have to go to the facility to pick up the boxes because we hired movers. However, the boxes were not delivered in time or even the right day. Overall, I wasn’t that pleased.
Clean unit. In Ariz, an air cooled storage is #1, but our unit is near the end of a hall with a row of windows around the corner, so it is warmer than other areas on the floor - still cool though.
Very helpful in getting us a rental storage.
very professional and helpful
Russ and his team , provide excellent customer service and security.
Employees were very helpful and friendly
Clean...Staff is helpful. The carts available to load/unload your stuff is very helpful as well.
Very nice employees
No issues until my last bill. I was 3 days late and a letter was sent to the back up person on my account. Why after 3 days was it sent, should be over 30 as told at account opening. Not happy.
None
No need to visit facility itself. Had UBox delivered to home. Service representative was courteous and most helpful.
Just started contract 7/19 and got a move out email 7/22?? Assigned a unit that was locked. Assigned another unit but had access card issues twice. Staff not friendly and not overly helpful.
Very happy w all services
A little mix up on the delivery date. When the U-boxes were delivered the people were great.
Would have been nice if the phone calls would have gone to the correct person. I received a total of 4 and each time i had to give them my sons number who was on the receiving end.
It was very easy and convenient we had a great experience
None
We were disappointed to find that when we vacated one of our units, we were unable to be reimbursed for the unused portion of the month. We left the unit on the 16th and had just paid on 7/5/18.
thank you for your service.
We thank you for the fast and friendly service you gave us , It made our day a lot Easter. Thanks
Did not go to the facility. Just had 3 Ubox’s delivered
Jp
Our indoor storage building was well maintained and always clean.
RV Parking was very dusty, blacktop was always very dusty.
The location was well taken care of and the staff was always helpful and friendly.
No issues at all. Everything went smoothly and on time.
The checkout process was easy, the check in process not so much. The lady that helped check me in made me feel like I was more of an inconvenience than anything else & the reason I marked no for staff
From the moment I began renting my storage unit, almost 5 years ago, until the day I moved out, every person there was helpful and attentive. Thank you.
Entire staff was extremely helpful. Josh the manager went above and beyond our expectations for customer service and made our moving experience significantly more pleasant.
Highly recommend this location.
Great facility, clean with easy access.
We rented UHaul pods from this location and the service was beyond excellent! All of the staff were so helpful and friendly. This was by far my easiest move yet thanks to them! Thank you!
I used this storage for two years. Never had any problems and would definitely use again. Thank you.
Staff professional and very helpful Thank you very much
Yes, no questions do not do you justice. The amount of road dirt and rocks at the wash area is unacceptable. the facility security was haphazard, I came to an open gate as many times as it was closed.
Will use your services again in the future.
Very nice facility with friendly workers.
We had 2 U Boxes that had been delivered early from North Carolina and the staff got them delivered to us the very same day we called. Everyone went above and beyond to have them dropped off.
The u haul pod was very easy and helpful I would definitely use it again!
Did not like switch to answering service instead of talking with actual staff. Most of the time the answering service could not answer questions requiring travel to the storage site.
Well planned design of the facility. The loading/unloading dock was especially appreciated.
Worked perfect for us
Not air conditioned."Thermostat" always at same temp no matter when I came, storage items were full of dirt so how airtight is it?Mgmt not helpful, sent me all over place.Wouldnt store again there
The staff at u haul were great!! A pleasure to work with.
Everybody was a so nice and friendly I will go back there again if I need☺👍
Only storage unit we have ever used that has carts to help you move your things in and out!
Great facility. Clean and well kept. Staff is absolutely awesome !
Staff was very helpful.
Didn't see facility. I rented a UBox; moved from MA to AZ. The box arrived a week early, which was good. However when box delivered to home could not get into box because two bolts were not removed.
We were very happy with the service and the facility. Thank you
thank you
