Customer Reviews for U-Haul Moving & Storage of Litchfield Park

5,119 reviews

16835 W Northern Ave   Litchfield Park, AZ 85340
(1/4 mile west of the Wildlife World Zoo on Northern Ave)

(623) 535-3898

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(623) 535-3898

16835 W Northern Ave
Litchfield Park, AZ 85340
(1/4 mile west of the Wildlife World Zoo on Northern Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Awesome!

Dell H. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

lourdes G. 
Rating:
5.0

Everything worked out good for us

Michael L. 
Rating:
5.0

Customer did not leave a comment.

rick S. 
Rating:
3.0

The truck we rented pulled to the Right… not a major issue as far as driveability, but a bit of an irritant and makes one question fuel economy of the trip

bob S. 
Rating:
2.0

The trailer lights were not working, the place I dropped it put a tester on it and said that it was the trailer and not my truck and that it should not have been rented.

John H. 
Rating:
3.0

Customer did not leave a comment.

bob S. 
Rating:
3.0

Customer service was excellent. Issue I had when returning, app was not continuing forward with return confirmation, then I had to use the chat and the chat was about 5-6 minutes between responses to resolve issue. Should have more promptness of responses on days closed with remote returning issues. Thanks

Adam C. 
Rating:
4.0

I had a good experience renting my vehicle, but your moving services are awful. I wouldn't even offer them on your website, it should take you to the moving.com website. You are making more people mad than you are helping them. They stiffed me and I had to find other movers last minute. Just a thought to do business better.

Julie F. 
Rating:
4.0

The app didn't work when I dropped off the rig. it kept asking me to upload a picture of the odometer without letting me upload a picture of the odometer. I had to sit on hold for 45 min waiting for customer service to tell me what I needed to do to get the thing out of my hands. it would have been a flawless experience if the app worked properly.

DERRICK B. 
Rating:
5.0

Customer did not leave a comment.

ALEX R. 
Rating:
5.0

Gentleman was friendly and very efficient. was in and out with no issues

Elton J. 
Rating:
5.0

Excellent customer service...answered all my silly questions politely. Thank you!

JEFF W. 
Rating:
5.0

excellent customer service thank you!

Frank M. 
Rating:
5.0

Great staff and equipment. Well done

Gregory R. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
2.0

The online check in is a giant pain in the butt, you need like 4 phone numbers for it to work. Also when I returned the truck, I had to sit and wait for him to do the whole check, if all the turn signals lights, brakes etc. it felt excessive and I've never had to wait for that in the past, it took like 20 mins and my time is valuable

Aubrey S. 
Rating:
5.0

Customer did not leave a comment.

Ruth G. 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD G. 
Rating:
5.0

Customer did not leave a comment.

Bruce W. 
Rating:
5.0

Outstanding customer service, as with any moving delays happen. Customer service was very understanding and helpful

Pattie R. 
Rating:
1.0

One star is too generous of a rating. I rented a 26 foot truck on Friday, April 8th. I confirmed the storage unit availability for Sunday, April 10th. The storage unit reservation had been made six weeks before. When I arrived on Sunday afternoon to unload the truck into the storage unit I was flippantly told that no climate controlled 10 x 15 units were available. The assistant manager was young and had a very poor attitude. He did not have any customer service skills and tried to gaslight me by redefining what a reservation means. I will to seek competitors in the future for my storage and truck rental requirements. This is the worst facility I have EVER dealt with in many years of renting UHaul!

Mark L. 
Rating:
4.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

Customer did not leave a comment.

amanda K. 
Rating:
5.0

Had to pay double the amount because of location switched from where originally booked and then transferred to another location that was sold out and then sent to even further location should have only cost about 50 and ended up paying over 100 very dissatisfied with uhaul and May use Penske in future this is the 3rd time this has happened to myself or family

Nataya K. 
Rating:
5.0

Install C/V radio so I can chat with the other truckers.

Mangquell H. 
Rating:
5.0

Beautiful facility and the people that work there are just lovely.

Toenya R. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

WHEN I say EXCELLENT I MEAN EXCELLENT AND THE MANAGER WERE VERY PROFESSIONAL

levi C. 
Rating:
4.0

very good service and quick

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

Shannon T. 
Rating:
5.0

Nothing. And the young man who helped us worked effortlessly to get to us quick, doing his job to get us on our way when returning the equipment.

JOSEPH Y. 
Rating:
5.0

Customer did not leave a comment.

kevin O. 
Rating:
5.0

Excellent service and facility

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
3.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

The Lady who delivered my U-boxes to my address in Sun City was very good and professional.

Dee Ann H. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH M. 
Rating:
5.0

Staff was excellent. Best U-haul experience I have had. Well done

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Elaine G. 
Rating:
5.0

Returning was quick and easy. We've used the facility in the past and will do so again in the future.

Adam F. 
Rating:
4.0

Train employees better in how to use such a complicated system of checkout or renting out equmoment. BUT, I did have a very pleasant experience with an employee name Cassandra. Hope I got her name right. She was very emphatic with my problem & helped me with assuring that the problem could be taken care of, relieving me of the stress I was expereiencing. Thanks Cassandra for treating me like a valued customer.

rockwell K. 
Rating:
4.0

Fuel tank was listed and reported at three quarters full, but gage showed empty. Either employee error or gage was faulty. Front desk took care of issue without charging me for a full tank of gas.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Phyllis O. 
Rating:
5.0

Customer did not leave a comment.

ROGER B. 
Rating:
5.0

Everyone was super friendly and helpful!

Haley S. 
Rating:
5.0

Customer did not leave a comment.

Roy C. 
Rating:
5.0

Some of the best guys I have met in AZ and Bruce is a absolute champion and as a manager someone his staff can look to and hope to emulate. Appreciated Ted Snider

ted S. 
Rating:
5.0

Customer did not leave a comment.

Ronald D. 
Rating:
5.0

Pick up and self-drop-off (after hours return) were very easy to do. I appreciated the customer service of the staff when I was picking up the truck. The truck itself was in good condition, however, as I noted during checkout using the app, sometimes it would start to shake, fairly hard. I was not traveling very fast, maybe 45 and 55 mph when it occurred. Hopefully it's already repaired for the next guy. Or maybe it was user error, I did not receive any response to my feedback. So maybe that is the thing you can do for improvement, send a reply to customers that leave comments on the condition of the vehicle. Thanks, the truck was just what I needed at the time!

Michael P. 
Rating:
5.0

Rented motorcycle trailer . It was a newer one . Pulled very good was impressed . Aldo impressed with the staff . Will be going back a few days and rent trailer again

Terry B. 
Rating:
4.0

Customer did not leave a comment.

William S. 
Rating:
5.0

very helpful

Edward P. 
Rating:
5.0

Customer did not leave a comment.

Ricardo S. 
Rating:
5.0

Everything was fine.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

Stefanie W. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Don H. 
Rating:
4.0

Thought I should have had a credit applied since I paid for an extra day at pickup but turned out that I didn't need and rental was turned in a day earlier than scheduled. Manager wasn't really interested in addressing having to process a credit so he just blew me off. I didn't have the time or inclination to further pursue the issue.

Edward S. 
Rating:
5.0

Customer did not leave a comment.

Russel S. 
Rating:
1.0

Customer did not leave a comment.

Samuel R. 
Rating:
5.0

Keep doing what you are doing. Everything was great

William D. 
Rating:
4.0

I had a reservation for 1 month at a different location and they did not have my trailer so I had to change my days plans to get to another location It was a fully planned day to pack up everything and this delay really changed everything

DONALD S. 
Rating:
5.0

Moving help sucked and when returning container waited an hour

Rebekah C. 
Rating:
5.0

Customer did not leave a comment.

Travis R. 
Rating:
5.0

5 star service from both gentleman that assisted me during drop off. 10 star service on trailer drop offs might include a tool that removes the trailer from the customers vehicle without having to even step out of the vehicle. Just an idea. Uhaul has always been excellent to me for all of my storage, rental, and trailer needs. Thank you Uhaul!

Sean A. 
Rating:
4.0

Customer did not leave a comment.

DALE F. 
Rating:
5.0

Our experience renting a unit was great!!

Susan V.  |  First Impressions 
Rating:
2.0

Facility is first rate and very clean. Check in procedures for truck returns is easy. Staff was welcoming. Special thanks to Hayden at the front desk for guiding me through the storage unit selection. The fun part was Hayden taking me to the indoor unit to walk and see the size differences. Though Phoenix is hot, store is cool, clean and inviting. Highly recommended.Thank you, Amelia for helping me load the new boxes in my car! This senior appreciated the assistance! Thank you 😊

Kristen L.  |  First Impressions 
Rating:
1.0

I rented a 4'x8' I closed trailer. Brought the trailer home and loaded it for our 1600 mile drive. Once it was fully loaded I noticed one tire was bald so called the rental location and was told to bring it back and they'd replace the tire. Once I got there I was informed they didn't change tires and I'd have to call for a company to come and replace the tire. Once back home the truck came to replace the bald tire and said he'd change both tires. He removed the good tire and found it was splitting and I wouldn't have driven much further before it blew. He then jacked up the trailer to remove the bald tire which he said had budges on it and that the bearings were shot ass the rim flopped around but he wouldn't replace the bearing. I had to unload the trailer and return it to the pick up location where I got a beer trailer with new tires . In total I drove 120 miles and had to reload the trailer. WHY would a company rent out a trailer that could have had me stranded out on the highway or worse caused a terrible accident . If those reading this make sure you check out the trailer before leaving the rental place as you can't trust them to do it.

Doug R. 
Rating:
5.0

Very happy with this uhal location!

Paul x.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Z. 
Rating:
5.0

Customer did not leave a comment.

ANGEL E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelsey W.  |  First Impressions 
Rating:
1.0

When someone reserves equipment and they have a contract that contract should be upheld and not changed just because U-Haul feels like changing it.

Cathy C. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
1.0

Manager is dishonest and unhelpful. Would suggest you find another facility like I did.

Steven V.  |  Overall Experience 
Rating:
4.0

The trailer had a bad vibration coming from one of the tires

Duane D. 
Rating:
1.0

Long waits, slow service.

Steven V. 
Rating:
5.0

Customer did not leave a comment.

ERIC W. 
Rating:
5.0

Customer did not leave a comment.

Timothy Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

This was an excellent facility to work with. We had a storage unit and needed to make use of equipment rental and supply purchasing. They were always pleasant and helpful!!

Lavaun S.  |  Overall Experience 
Rating:
5.0

Customer service was great

Albert M. 
Rating:
5.0

Customer did not leave a comment.

cynda M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

melissa B. 
Rating:
4.0

Inspect the pods before delivery. One arrived damaged and after loading it up, we had to unload and wait for another pod to be delivered. Huge waste of time and a hassle.

Jason S. 
Rating:
5.0

I've used you guys several times over the last 2 months and everyone at this location is friendly and very professional- always helpful.

ALEXANDER R. 
Rating:
5.0

My experience was very much excellent from start to finish. The staff were very friendly and professional. I truly appreciated the best customer service and care.

Angela B. 
Rating:
5.0

Customer did not leave a comment.

Jackie B. 
Rating:
5.0

Customer did not leave a comment.

Dru F. 
Rating:
1.0

We moved out because, in spite of having 24hr access, the doors would not open using our access card. Other times, the side door was left just unlocked. These issues have happened several times over the last year causing us time and money. Every single time we have tried to get ahold of someone in charge, we were forwarded to sales associates. No reimbursement was offered, not even a pro-rated refund for not giving us access during the hours we have been paying for. IT WAS DIFFICULT IF NOT IMPOSSIBLE TO GET AHOLD OF ANYONE USING THE PHONE NUMBERS FOR THE GM OR CUSTOMER SERVICE. No reliability, no security, no management personnel, and no customer service. What a rip-off!

RAY H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VASILE P. 
Rating:
5.0

Customer did not leave a comment.

Rick M. 
Rating:
3.0

Customer service was absolutely pathetic. Condition of unit was unsafe. Front right steering tire was bald on outside edge of tire and you could hear the front wheel bearing making noise. Thankfully the move I had to do was local I didn't that unit on highway for fear of my life and other people. UHaul once again sucked.

Jeff C. 
Rating:
5.0

Customer did not leave a comment.

BILL S. 
Rating:
5.0

Great service

janet m.  |  Overall Experience 
Rating:
4.0

The young gentleman that issued the equipment to me was not very personable. Also struggled with hooking up the trailer (asked if my hitch was actually a 2” ball. He didn't have the coupler adjusted correctly). The guy that took the equipment back in upon return was personable and quick. Two thumbs up for him!

JAMES B. 
Rating:
5.0

U-Box latches could be improved. Hard to get my locks installed.

David T. 
Rating:
5.0

This was the best U-haul experience ever! From check in to check out! Easiest and the quickest ever! Thank you!

Ryan G. 
Rating:
1.0

Customer service was terrible salesperson told us to leave the auto transport until the truck was loaded when we came back with a loaded truck for the auto hauler (already paid for) they told us Thy sold our transport? You sold the auto hauler trailer that I paid for? I did not get a refund for the auto hauler and the place they sent me to charged 3x the amount and they didn't even help with the set up of attaching to the truck. Then as if things couldn't be worse they did not add the additional 2 days so we were getting calls from the drop off location saying they had leased the truck k and we needed to be back when we weren't even in Oklahoma City. I paid double insurance and $1000 higher than on line deal I paid for. I will NEVER use uhaul again nor will any of my friends or family. I am a disabled veteran and very disappointed in this deal gone bad

Maryann V. 
Rating:
5.0

Top notch people and service!!!

Edward K. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

amy m.  |  Overall Experience 
Rating:
5.0

Great experience from start to finish. Dylan helped me with the rental and Nick assisted with the return. The store was very busy, but they made it painless!! Great work team!

Kiel D. 
Rating:
5.0

Very helpful customer service.

Tanya A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jobe C. 
Rating:
5.0

Customer did not leave a comment.

Edward K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GUY L. 
Rating:
5.0

Customer did not leave a comment.

Christian E. 
Rating:
5.0

Customer did not leave a comment.

Todd R. 
Rating:
5.0

Great service. Very happy

Gena L. 
Rating:
5.0

Customer did not leave a comment.

Troy D.  |  Overall Experience 
Rating:
5.0

Very friendly staff!

sierra S.  |  First Impressions 
Rating:
5.0

Facility was great Bruce and staff excellent My Cargo Trailer rental was a disaster with return and pricing

Ed H.  |  Overall Experience 
Rating:
1.0

The unit I reserved was not available. I will be going back to today to terminate the lease on the unit.

Hugh N.  |  First Impressions 
Rating:
5.0

What a great staff ,excellent property,amazing etiquette,… very welcoming and very respectful,… wish all uhaul locations could be as enjoyable,… maybe some of the area could learn from this location,..!!!!!! A++++

Kevin B.  |  Overall Experience 
Rating:
5.0

After a grusome seven hour U-Haul drive, I was exhausted when I arrived. I experienced excellent customer service here. The staff is courteous, and professional. They addressed my concerns immediately with respect, patience and determination. An issue developed with the removal of my car from the vehicle transport. A few attendants addressed the removal issue and prevented damage to my vehicle. The staff also addressed the miscommunication concerning the storage reservation that was processed through the corporate office. They were knowledgeable and resolute by accomodating me for my troubles. I'm extremely satisfied with this location.

Eulaine W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jayna P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lonnie A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jermone G.  |  Overall Experience 
Rating:
5.0

Never been easier!! I been a happy customer for close to 50 years!! Quality service for as long as i can remember!! God bless you all and thanks!! Sylvia M

Angel M.  |  First Impressions 
Rating:
5.0

I've used the U-haul storage facilities in two states and have had good experiences with each location. Staff are always friendly, professional, and know the products and services offered at their facilities.

Darlena B.  |  Overall Experience 
Rating:
5.0

Very helpful employees and great customer service

Tom O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leon J.  |  First Impressions 
Rating:
5.0

Richard was very helpful and pleasant to work with. The young guy was not so helpful when we first came in to get our unit. Glad we found Richard.

Chris G.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

terry M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANA H.  |  Overall Experience 
Rating:
5.0

Great job

Timothy L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Madelene H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy I.  |  First Impressions 
Rating:
5.0

Had been trying for covered RV parking for several months calling every week. Would recommend establishing a waiting list.

Gilbert A.  |  First Impressions 
Rating:
3.0

Access to the facility is poorly lit. When I checked out of the unit, the employee handling my paperwork acted as if he was inconvenienced by having to close my account. I remarked that our storage room contents were dusty and dirty after less than 2 months in storage, and recommended that better seals be used around the doors -- to which the employee uncaringly remarked that "we live in a desert."

Gregory M.  |  Overall Experience 
Rating:
5.0

Great company! Great service!

Suzann W C.  |  Overall Experience 
Rating:
5.0

The entrance on Northern is really difficult to see at night. I recommend adding some lighting to help folks safely navigate turning from Northern into the driveway.

Greg M.  |  Overall Experience 
Rating:
5.0

I have another storage unit with a different company and UHAUL is far superior to that one. Keep up the great work!

Carolyn M.  |  Overall Experience 
Rating:
3.0

Did not like the bugs in my unit. I never had bugs prior so all units should be sprayed.

Roslyn R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles W.  |  Overall Experience 
Rating:
2.0

I had a bad experience recently at this facility. We were in the middle of relocating to a new home and had the majority of out things packed. We had to make an unexpected trip out of town and desperately needed a few things out of our storage unit. We couldn’t locate our keys to our padlock. The staff and manager refused to let us on our unit, we wanted to cut OUR lock. They told us we had to call a locksmith. It was in the early evening. This was not feasible. I have been using Uhaul for nearly 40 years. Never again.

bruce t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JORGE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anita T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Codie R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kenny M.  |  Overall Experience 
Rating:
5.0

Great service!

Terry W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mark G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Martha J.  |  Overall Experience 
Rating:
5.0

Clean facility , room was ready to go before move in , online process made it easy to get registered and pay before I arrived . Code was sent to phone quickly once I finished paying . General Manager went above and beyond to help me get my unit locked and secured . He was friendly and professional .

Daniel L.  |  Online Move In 
Rating:
5.0

customer service was great and understanding considering my circumstances, I am graceful to have encountered such Kindness.

Teretta L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIANA P.  |  Overall Experience 
Rating:
5.0

I appreciate the service I received, and when someone cancel, they put me right in, thank U, Happy renter' 👍🙋‍♀️

Adrienne W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle Z.  |  Overall Experience 
Rating:
5.0

These guys were and are the best . professional and genuine people I appreciated everything about the facility and nothing was too much trouble for them and they totally went out of their way to help me at a difficult time which moving sometimes can be . I would recommend them to anyone.

ted s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DarRick R.  |  First Impressions 
Rating:
5.0

Especially enjoyed clerk courtesy of manager sense of humor- very friendly!

gary g.  |  First Impressions 
Rating:
4.0

I don’t know the guys name that was at the counter but he needs more training.

marc l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Traci P.  |  Overall Experience 
Rating:
5.0

Haven’t put anything in it yet.

Tana G.  |  Online Move In 
Rating:
5.0

Moving in was so easy and extremely convenient!

Marlene H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

sean r.  |  Overall Experience 
Rating:
4.0

I ALMOST Never, rate high, but I feel my life's belongings are in a safe place and the people are very nice and I wish everyone could be like that..

ROBERT W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John H.  |  Online Move In 
Rating:
3.0

I made a reservation for a 10x10x15 storage room, but when I arrived the staff said they didn't have the room type that I reserved. In fact, they said that they had six reservations and only one vacancy at the entire facility, which was also reserved. Anyway, they provided the only available room which was 8x10x15. In general, I was disappointed with U-Haul taking my reservation and then not providing the storage room that I rented. The disheveled store staff members are left to sort out the mess. Take a look at this please: https://www.youtube.com/watch?v=4T2GmGSNvaM

Gregory M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kelly o.  |  Overall Experience 
Rating:
5.0

This facility is convenient for the community living near Luke AFB - and well lit and secure. Staff is very friendly and helpful... good value for your storage dollar!

Glen W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawrence M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mike a.  |  Overall Experience 
Rating:
5.0

Your staff is incredible and very helpful when asked

Jim M.  |  Overall Experience 
Rating:
3.0

Could not get in when we went back

Carolyn C.  |  First Impressions 
Rating:
5.0

Manager is excellent.

Diana B.  |  First Impressions 
Rating:
5.0

Always good!!

SHARON W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christopher B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Morgen R.  |  First Impressions 
Rating:
5.0

The only thing that could have been better was a larger unit available

Nicole S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas B.  |  Overall Experience 
Rating:
5.0

Excellent experience. Would definitely use this facility again.

Anthony G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy S.  |  First Impressions 
Rating:
5.0

Great experience

DONALD G.  |  Overall Experience 
Rating:
4.0

Efficient and very polite and agreeable.

Sheila G.  |  First Impressions 
Rating:
1.0

I received 3 call from staff instigated by my wife. They demanding I tell them where the key for the unit was located. Your staff should never have made a call to me on behalf of my wife. She is an adult and is more than capable of using the phone by herself. Advise your staff they should stay out of things they know nothing about. I can understand making 1 call but after that they should have let it go. The 2nd and 3rd calls got rude, demanding and almost treating. If you have any questions you can call me at 480-201-6184.

Dave H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos R.  |  Online Move In 
Rating:
5.0

Helpful, knowledgeable, and friendly staff.

Greg M.  |  First Impressions 
Rating:
3.0

My free lock was NOT in my unit and the alarm kept going off the whole time I was trying to move my stuff in which delayed my process even longer due to the loud noise and the headache I was given

Amanda c.  |  Online Move In 
Rating:
3.0

I got cheated out of a month rent ! I thought you would adjust my days of usage because I just paid for the next month , I was told that’s the way we do business. I was able to squeeze my storage contents into our Moveing pod that why I emptied space 1110.

Bruce P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARICELA A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justina S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacey C.  |  First Impressions 
Rating:
5.0

We had a unit for 3 years, it’s very clean and staff was friendly and helpful if needed. If we need to use a unit again I wouldn’t hesitate to go here again. I highly recommend this storage facility.

Paul c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deron M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Joeseph D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberlee B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES S.  |  Overall Experience 
Rating:
5.0

Wess was outstanding with helping me get what I needed. And the people that did the paper work for my rental was nothing but the best!!!! I would be happy to tell anyone what an outstanding place and how well all the people are there.

Richard C.  |  First Impressions 
Rating:
5.0

There was supposed to be a lock in the unit and the elevator was broken but both were quickly rectified.

Nicole B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

mark b.  |  Overall Experience 
Rating:
5.0

The manager and the employees were very helpful and respectful.

Kimberly W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nina A.  |  First Impressions 
Rating:
5.0

Storage units Outside were clean, good lighting, easy pull up and out, great experience and will use them again if needed!

Agatha G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryan S.  |  Overall Experience 
Rating:
1.0

Received late fees after two days from the due date already had a lock on my storage unit after two days of the due date

marie P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jennifer B.  |  First Impressions 
Rating:
5.0

The gentlemen who helped us was great. Very helpful.

Carolyn M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelley G.  |  Overall Experience 
Rating:
5.0

The wait times sometimes are excessive.

Bruce P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Blaine R.  |  Overall Experience 
Rating:
5.0

Excellent service

Tim J.  |  First Impressions 
Rating:
2.0

We initially booked the rental on-line for a 26 foot but called to change the reservation to a 15 foot vehicle which we were told was one way. When we actually got to the location we were informed that this was not the case and that we would have to return the vehicle back to the location even though it was way out of our way. For a company that charges 99 cents per mile, it would be helpful to allow a one way clause, especially when we had booked it that way on the phone. The attendant said if she changed it to a one way we would have to add an additional $70 dollar charge. Also, the vehicle was not full when we picked it up, but were told to ensure it was full upon being returned. I did so, but am wondering why I am not being prorated for the cost of the gas that I had to fill up past what was provided to me. Additionally, when I asked about a military discount, I was informed this was only provided at the actual storage location, which I was using, to store our belongings and yet no discount (Military aside) was given for the use of the truck. I would not recommend using U-Haul in the future.

Robert K.  |  First Impressions 
Rating:
5.0

Great place.

Holly M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mark t.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alex A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Manuel S.  |  Overall Experience 
Rating:
5.0

The associates were very helpful.

Julie M.  |  First Impressions 
Rating:
5.0

Easy checking and Storage access!

Agatha G.  |  First Impressions 
Rating:
5.0

The unit didn't have a lock inside, but I went up to the office and got one, not a big deal. Really loved the online check-in!

Christopher A.  |  Online Move In 
Rating:
3.0

The prices are way to high.

Jonathan E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

latonya w.  |  Overall Experience 
Rating:
5.0

Always friendly and prompt customer service. Safe environment. Well lit at night. Never had any issues with anyone tampering with our trailer.

janice o.  |  Overall Experience 
Rating:
4.0

Unit wasn't swept out but was mostly clean. Easy loading experience, nice staff. Would recommend

Conner H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glinda N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sijifredo D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEVON F.  |  Overall Experience 
Rating:
5.0

I would have moved into a bigger unit but there were non available.

kim b.  |  Overall Experience 
Rating:
5.0

Except the size of the unit I got was acutually smaller than the one shown… unfortunately

Latece W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeremy C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ty D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly B.  |  Overall Experience 
Rating:
5.0

Best place ever……Excellent Staff Members 👍

ROBERT M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna B.  |  Overall Experience 
Rating:
5.0

Very pleased with the crew always very polite and helpful. Yard is very clean and security is present; Great Job!

Richard F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

amy g.  |  Overall Experience 
Rating:
5.0

Everything was great at this location.

Chris S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anita f.  |  Overall Experience 
Rating:
5.0

Very helpful and informative

Olivia J.  |  First Impressions 
Rating:
5.0

It's a great facility in a convenient location. I was able to get the largest unit at a reasonable price. The staff over the years were always helpful.

NATHANIEL O.  |  Overall Experience 
Rating:
5.0

It's always a pleasure to do business at this Uhaul.

Andrew N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ed K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glenda s.  |  Overall Experience 
Rating:
5.0

Convenient location(s). Employees were great. The extra dollies and carts were great to help us move our totes to the 2nd floor in 2 trips instead of several.

Jaclyn M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kellee R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nomda B.  |  Overall Experience 
Rating:
5.0

thanks for helping us get an RV storage spot. Sherry and Paul

Roberta G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derrick B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yolanda S.  |  Overall Experience 
Rating:
5.0

Clearly a professionally run and well maintained establishment

Cory K.  |  First Impressions 
Rating:
5.0

Fast friendly service. Easy sign up. Everyone was polite and knowledgeable. Store was clean and well maintained. Couldn't be happier with my experience. Kiel was the best to work with.

Gary G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tom M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Margaret M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JASONMATTHEW M.  |  Overall Experience 
Rating:
2.0

Had my unit for 6vyrs and rated were raised every yearlong time renters should have been giving discounts nit rent increase

MARK B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David T.  |  Overall Experience 
Rating:
5.0

The entire staff always went over and above to be helpful

Mikayla R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wanda M.  |  Online Move In 
Rating:
5.0

The only inconvenience was that I was told that the storage facility was going to be available for Access 24/7. However when I got to the facility I was not able to get in because a unit was not assigned to me I had to leave my items out side in the truck overnight and go back the next day and finish up the reservation and get a unit. Other than that the service was great!

Twissa O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesse S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Don R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

gayla d.  |  Overall Experience 
Rating:
4.0

All was.good except the.rate going up in the middle of the contract that I signed. Sheila

Sheila T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michele B.  |  First Impressions 
Rating:
5.0

Kyle was very nice and knologable. He did a good job. Thank You

Larry F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dan S.  |  First Impressions 
Rating:
5.0

Great facility and so easy to get in and out.

samuel m.  |  Overall Experience 
Rating:
5.0

Very happy with the professional staff and the storage unit itself. Clean facility with easy access and carts available.

TERRI LYNN V.  |  Overall Experience 
Rating:
5.0

Very professional, courteous and helpful staff.

FRANCISCO Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tom M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kaloni V.  |  Online Move In 
Rating:
5.0

I usually only give above average to average ratings. Fortunately your associate Dylan made the experience as less stressful as possible. Thanks!

STEVEN O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES W.  |  First Impressions 
Rating:
5.0

I had a fantastic experience especially since I only needed my storage a few weeks to get a place and didn’t have to pay a fee, that was so helpful!!!

Jessica G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen S.  |  Overall Experience 
Rating:
5.0

All the above points say it all.

Theodore T.  |  Overall Experience 
Rating:
5.0

Get there on time

scott p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

trish r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ariana G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jason r.  |  Overall Experience 
Rating:
4.0

Kiel was extremely helpful. The other location off of Citrus rolled failed to honor my reservation and he quickly accommodated me.

steve h.  |  First Impressions 
Rating:
4.0

Great storage place but the roadways between the rows is only 40' wide which makes backing in a 5th wheel a challenge. Only reason I moved to a different location was 50' wide roadways and 15 minutes closer to home.

Robert E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACQUELYN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES h.  |  First Impressions 
Rating:
5.0

Everyone was very knowledgeable and helpful, anytime I called. Such a pleasure to work with the staff at the Litchfield AZ location.

Cecilia B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dwayne b.  |  Overall Experience 
Rating:
5.0

It was the cleanest storage facility I have ever used highly recommend

Kenneth K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GRANT N.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Asher P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vickye M.  |  Overall Experience 
Rating:
5.0

After hours entrance process was a little confusing with the card swipe machine on the opposite side of the door - i.e. to use the bathroom you needed to walk to the right side of the door - swipe card to show you were authorized then back to bathroom to swipe card to open. Maybe additional signage would help.

Tyler D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth K.  |  First Impressions 
Rating:
5.0

Excellent service and the facility is clean and efficient. You could beef up or fix the WiFi as I had a difficult time rescheduling mover from my computer trying to use the WiFi.

Lori W.  |  Overall Experience 
Rating:
5.0

Top notch- the staff is super helpful and knowledgeable.

Lori W.  |  Overall Experience 
Rating:
1.0

You cancelled our confirmed reservation for the moving truck which meant we did not get the free month storage. Last minute had to find a truck elsewhere big enough. You said we had first floor, then gave us furthest away on third floor. All these promises that were suppose to be guaranteed confirmed as stated on your website! What we got was “I’m sorry”. We will never again look at u-haul as our mover. We did try to resolve!! The facility is nice. It’s uhaul that does not stand behind their promises.

John O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jim W.  |  First Impressions 
Rating:
5.0

Very helpful

Colleen E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clearthur L.  |  First Impressions 
Rating:
5.0

Very friendly and convenient.

David B.  |  Overall Experience 
Rating:
5.0

Every single employee at this facility is extremely helpful and extremely friendly. I originally started with the one in Goodyear the employees there are very rude they could care less if they help you or not.

Joyce U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

staci o.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charles h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaclyn R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harrison T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvonne P.  |  First Impressions 
Rating:
5.0

We are still moving into the unit that we reserved. We have had excellent customer service since the beginning. I would highly recommend this location. We feel like part of the Uhaul family.

JON C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lilly A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tim M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONNA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brianna H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lloyd C.  |  First Impressions 
Rating:
5.0

This was the best storage facility that I have ever used. Storage unit I had was perfect for my needs. I rented vehicles a few times which were clean and well maintained. Staff were friendly, knowledgeable and professional. The overall cleanliness was flawless. I give the facility and staff a well deserved excellent rating.

CHARLES R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROGER C.  |  Overall Experience 
Rating:
5.0

The lady who made my reservation at the Litchfield location was very pushy. She is at the Goodyear location and.I definitely would not use that location. Her customer service is not all that great 🙄

sean r.  |  First Impressions 
Rating:
5.0

Kiel, Thanks for working with us yesterday. Happy to get the 8x10 storage unit. BUT sure look forward to hearing we can move to a 10x15 by beginning of March. We probably will hold off putting anything in our 8x10 until we hear from you. Thanks. Roger

roger s.  |  First Impressions 
Rating:
4.0

Sometime had trouble getting in do to insult truck park in the way unloading box storage for warehouse Also I feel if you leave the unit clean you should get a refund with rent left for the month 1/2 left Thanks Robert Beard (623-810-0552 )

robert b.  |  Overall Experience 
Rating:
5.0

Nice people especially the manager groped us so much!

Gary W.  |  Overall Experience 
Rating:
5.0

Kiel and his team were great, wonderful experience

Craig T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

edward b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID R.  |  Overall Experience 
Rating:
5.0

I want to especially point out that Kyle at the Lynchfield, AZ U-Haul storage Facility, that we worked with was extremely friendly and helpful.

Nathan L.  |  First Impressions 
Rating:
5.0

Great customer service. Very knowledgeable about products.

Debbie S.  |  First Impressions 
Rating:
5.0

Kiel and team are alway professional and courteous.

CARLA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angelita c.  |  Overall Experience 
Rating:
5.0

Kiel and his team were very polite and always available to assist.

LaEunecia R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jodi M.  |  Overall Experience 
Rating:
5.0

Yes your service was very helpful for us. Clean, secure, good price... Thank you very much.

dina h.  |  Overall Experience 
Rating:
5.0

I have always had a great experience with uhaul. The employees at this location was very helpful and pleasant !!! ⭐️⭐️⭐️⭐️⭐️ Thank you !!

Kelli P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paula h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andre B.  |  Overall Experience 
Rating:
5.0

We have had nothing but excellent service the whole 2 years we used their facility. the staff have been courteous, friendly and willing to help without asking. They exceeded every expectation that we had. We have moved which means we are no longer in that area. We hope if we ever have to use U-Haul again the next team will be as excellent as this one. Thank you to Kyle and everyone else.

DAWN l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John L.  |  First Impressions 
Rating:
5.0

Staff was always courteous and informed on the products Uhaul offers

rebecca s.  |  Overall Experience 
Rating:
5.0

One stop solution to all of our storage and hauling needs.

tony f.  |  Overall Experience 
Rating:
5.0

You guys are a great and reliable company

Jorge M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Asia R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryan S.  |  First Impressions 
Rating:
5.0

I needed to start the move process to Glendale AZ - and this location seemed to be ideal, being within 7 miles of the future home. Upon renting a UHaul truck, found that I qualified for 1 month free rent - which helps out. I found the staff to be very friendly and pleasant, and noticed that this is a state-of-the-art facility with plenty of cameras and security sensors. The rental unit was spotless and seemed to be very new.

Glen W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SHARON W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ben O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Connie W.  |  Overall Experience 
Rating:
4.0

Everything was okay with the storage unit but when you decided to raise the price that's when I decided to take my stuff out, especially right now with covid going on and times are hard and people are unemployed you decide to raise the rent amount not good for me I was almost there a year with you guys but nope had to look for somewhere cheaper.

Patty M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

william p.  |  Overall Experience 
Rating:
5.0

Facility is very clean. I was able to unload a 15ft truck by myself thanks to the loading dock and use of carts to move my things to a 3rd floor location using elevator. A+++

Greg S.  |  First Impressions 
Rating:
5.0

The staff was very helpful and polite!

WILLIE W.  |  First Impressions 
Rating:
1.0

in the 10 years I’ve been a customer I’ve never experienced worst customer service from the GM Kyle. I was harrssed by phone calls because of his error and talked to very rude and degrading including his caps in text messages on replies. I was accused and blamed for his issue not properly handling situations. Instead told me when I called the emergency line he didn’t answer because it was 1 o’clock in the morning and he found this was a nuisance and I shouldn’t of called. Was handled very poorly. Make matters worse received a increased invoice starting in February for a absurb dollar amount!! I'll be taking my business elsewhere.

stacey b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Perry M.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Jim n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard R.  |  First Impressions 
Rating:
5.0

Kiel and team do a great job. Very helpful and informative.

Steven K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tammy M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexis F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pam P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sydney L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua R.  |  Online Move In 
Rating:
5.0

Dylan was great to work with. He allowed us to move in 2 days early.

Scott G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kirk c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Graham S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES S.  |  First Impressions 
Rating:
5.0

I wish your associate would’ve asked if We were renting a U-Haul truck before charging my credit card. I had told him that my cousin Ruben Drotzmann is picking up a Uhaul truck From the same location tomorrow morning at 9 AM. He is assisting me with my move to your location. The associate said if he would’ve known he would’ve gave me the first month free for storage. I feel he should’ve asked me to double check. If an adjustment can be made that would be appreciated. Call me if you have any questions at 602-818-9182 Gabriel Felix

Gabriel F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Madelene H.  |  First Impressions 
Rating:
5.0

Storage unit did allow water under the door after a rain, wetting several boxes on the floor.

KEVIN B.  |  Overall Experience 
Rating:
5.0

We had three units as we transitioned to our new state and home. This facility was perfect for our needs and the staff was excellent. They were helpful, professional and friendly to work with.

Becky R.  |  Overall Experience 
Rating:
5.0

When I had an issue trying to get autopay to work they were friendly and respectful to me and got the problems resolved.

mary l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY P.  |  First Impressions 
Rating:
5.0

Every employee was extremely pleasant

Karyn G.  |  First Impressions 
Rating:
5.0

Everyone was helpful and knew what they were doing which is priceless.

Chris S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David W.  |  Overall Experience 
Rating:
5.0

The service was awesome n personal helpful, thats why we went U Haul.

Maria S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kelly l.  |  Overall Experience 
Rating:
5.0

Everyone was very kind and helpful. Would use your facility again if i had to.

paula h.  |  Overall Experience 
Rating:
5.0

Awesome RV storage! Staff is also awesome! We feel fortunate to have found a spot at this UHaul RV storage!

THOMAS H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roberto c.  |  Overall Experience 
Rating:
3.0

Too expensive

Richard S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lynn D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MIKE R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bryce c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard J.  |  Overall Experience 
Rating:
5.0

They have always been very responsive to serving customers from propane purchases to outside storage arrangements

John T.  |  First Impressions 
Rating:
3.0

It is difficult to get through on the phone. Long wait times

Jim M.  |  Overall Experience 
Rating:
5.0

This was a new location and it looks like UHaul definitely got it right. Keep it up!

Solomon W.  |  First Impressions 
Rating:
5.0

Everyone there is very friendly and knowledgeable; even the cleaning lady! Great crew!! Great service! Great place!

Suzann W C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theron L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SUSAN H.  |  Overall Experience 
Rating:
5.0

Got the best care from Kyle.

Gina T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Russell B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DAVID R.  |  Overall Experience 
Rating:
5.0

Great staff who were always friendly and ready to help. U-Haul site always well maintained.

Ike T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ray k.  |  Overall Experience 
Rating:
5.0

Very happy with my experience with Uhaul.

Burke N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin B.  |  Overall Experience 
Rating:
5.0

Kiel was outstanding and without a doubt a shining star for U haul. He made the experience easy even with changing reservations. Very knowledgeable and easy to communicate with. He has my vote for U-Haul employee of the month.

lou d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard P.  |  Overall Experience 
Rating:
4.0

I had 4 units & one had a black widow spider & daddy long legs & lots of mouse poop. My last day there was cat poop in the hall. Told staff but when I returned before 7 pm it was still there. Need mouse traps everywhere b/c all units had mouse poop but one w/spiders had the most mouse poop. I did tell staff about black widow, other spiders & mouse poop in the one unit.

Joan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ron g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRAVIS M.  |  Overall Experience 
Rating:
1.0

Don’t take the insurance, it does not cover the unit, only if something happens to the whole facility. For example, insurance only covers if there is a fire or flood. The CSRs were extremely rude and offered 0 help with the problems I have here. I stored an air loomed piano that my great grandmother gave me, long story short, I went to clean my unit out and the piano was filled with spider webs, black widows, and brown recluses. The people on duty said they couldn’t do anything about it and that the insurance doesn’t cover it so I’m basically SOL.. The general manager said he can’t do anything without pictures to start a “claim”. It’s been 3 days and still haven’t heard anything. I’m furious. Don’t go here.

Blain H.  |  Overall Experience 
Rating:
5.0

The employees are very respectful. The facility is very clean at all times.

trish r.  |  First Impressions 
Rating:
4.0

One elevator in the building is not enough with multiple floors and large loading docks to accommodate a lot of people.

RONALD S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mike A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marisa V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAWN G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

thomas b.  |  Overall Experience 
Rating:
5.0

Everyone was nice and helpful.

Dale C.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Craig J.  |  Overall Experience 
Rating:
5.0

The people at this facility were top notch including management. This was by a landslide the best facility and also the best experience I have ever had with storage solutions. Thanks folks for your efforts.

Merle H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

helena h.  |  First Impressions 
Rating:
5.0

Staff was great

Theron L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lawrence V.  |  Overall Experience 
Rating:
5.0

Dylan provided friendly efficient service and directions to facility area.

John T.  |  First Impressions 
Rating:
5.0

Staff at this location were very friendly and respectful. Appreciated the military discount offered to me. Staff followed guidelines for covid 19.

Ike T.  |  First Impressions 
Rating:
5.0

The entire staff went above and beyond to help my situation out. My family and I are greatly appreciated to the staff at this location. Thank you.

PEDRO G.  |  First Impressions 
Rating:
5.0

Very nice friendly service!!

john m.  |  Overall Experience 
Rating:
5.0

The Staff, the facility and the maintenance at u haul at Northern and 303 location is wonderful, awesome, spotless and friendly thank you for your help that's why we keep coming back to this location all the time.

Francisco S.  |  Overall Experience 
Rating:
5.0

Manager and staff were extremely knowledgeable and helpful.

ROBERT M.  |  First Impressions 
Rating:
5.0

The staff and owner have always been accommodating, professional and friendly.. whether in person or on the phone.

rebecca s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glinda N.  |  First Impressions 
Rating:
5.0

Muchas gracias

rodolfo r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

leah c.  |  Overall Experience 
Rating:
5.0

Thank you for your help Kiel.

sadie h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joel P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig J.  |  First Impressions 
Rating:
5.0

Great staff

KEVIN B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Courtney G.  |  Overall Experience 
Rating:
5.0

Kiel is awesome and went the extra mile multiple times.

KYLE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bernadin o.  |  Overall Experience 
Rating:
5.0

Very courteous staff. Only negative was that one customer in line wasn’t wearing a mask.

MIKE R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Claudia H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JORGE S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JASON B.  |  Overall Experience 
Rating:
5.0

Kiel was exceptionally helpful and kind. He and the entire staff always went above and beyond my expectations. Thank you Kiel The McDowells

Mitzi and Duane M.  |  Overall Experience 
Rating:
5.0

Great staff !! Thank you, Highly recommended

JOSEPH G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donna Jean M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesus V.  |  Overall Experience 
Rating:
5.0

Very courteous and friendly staff.

DUANE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S.  |  First Impressions 
Rating:
5.0

Kyle is the best

Josh B.  |  Overall Experience 
Rating:
4.0

Our experience with U-Haul on 303 and Northern was great. However just a little disappointed and confused. We rented 2 units and 1 unit we were refunded on when we closed it. Keep in mind that is was at the beginning of that month. We recently closed our second unit and it was at the middle of the month. We were told that we would not be given a refund or even prorated for the remainder of the month even tho uhaul was paid in full for the entire month. Doesnt seem right to not be prorated for the last 2 weeks. We basically gave those funds away.

hannah f.  |  Overall Experience 
Rating:
5.0