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DONALD JCustomer Reviews for U-Haul Moving & Storage of Litchfield Park
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Clyde BMy truck was wrong and had to call to get it fixed for a hour delay plus the furniture dolly I paid for was not in the truck
Brittney HGreat staff to work with!
VAUGHN BThis was a good quick and easy drop off thanks
CHRISTOPHER SThere was no way to lift the trailer off of my ball hitch. As a women there should be a trailer jack or other means to unhook the trailer. I had to call a friend at Midnight to help me unhook the trailer. This was a huge inconvenience for myself and my friend.
SUZANNE MThe straps for the car hauler were frayed and the ratchets were worn out. Everything else was excellent.
JEFFRY AGreat place to store my RV the staff were always friendly. The staff were super professional I would recommend them to all my friends.
Willie W | Overall ExperienceWalked in and got the trailer I needed quickly. The young man who helped me was courteous, quick, and accommodating. Was in and out in about 10 minutes and off to the furniture store to pick up my new goods. Thank you!
JUSTIN DThank you so much for such a wonderful experience
MICHAEL S | First ImpressionsWhen someone books for in person, do not give them a 3rd party that will not be in person. Added extra miles to our trip to get pick up at an actual Uhaul location. Not to mention the waste of time, gas, and miles trying to find the 3rd party location we originally started with. Also when I asked on the phone if this location (the 3rd party) would have all the items I had ordered the staff on the phone told me yeah, which was untrue. There was no dolly or TV box with the uhaul like I was expecting. Honestly very unhappy with Uhaul as a whole after those issues. Added so much extra unneeded stress to our move and added 2-3 hour delay to our move which made us not get home until 1am. Could've been easily avoided had it been just booked in person with everything I ordered like I was under the assumption in would. The staff at both Uhaul locations were absolutely wonderful but the process outside their control was a nightmare. I wish they had given us their names, but they are the only reason there are 5 stars here instead of 1.
ADAM FDakota and his staff were wonderful to work with. I highly recommend this location!
CHARLES B | Overall ExperienceGreat
Xavier W | First ImpressionsIt was very clean. The people in the office were always very friendly and helpful.
Jennifer G | Overall ExperienceFriendly staff great location
FERNANDO CThe team at U-Haul were friendly, helpful and pro-active. They reached out to me to find the best way to deliver and unload my boxes, and in the process saved me a good amount of money and time.
jodie nHave used uhaul several times. No complaints at all
Karen M | Overall ExperienceGreat experience
EDWARD CMissed a step with the PIN number when I first accessed the unit but the young lady, who was cleaning, walked me through it. Very helpful and clear with her instructions. Thank you!
FRANCISCO A | Online Move InWayne is an excellent employee. Area is secure but needs to be cleaned at least once a month.
joanne b | Overall ExperienceA well run site that is easy to business with and caters well to the needs of its customers.
Mitchell P | Overall ExperienceI reserved a 4X8 enclosed trailer online, but it wasn't available at the time promised. I was told that I could go to another site or take a different trailer to use. I asked for the $50 guarantee of having my correct reserved trailer at the correct time, and location. They told me all they had to do was furnish me with another suitable trailer, which I agreed, but stated they needed to give me the $50 guaranteed promised by their web site. All three employees told me I would have to come back the next day to talk to the General Manager, but that they could not give me the $50 guarantee money promised on the company site. I had to use a trailer that did not work well for me. I hope this isn't a scam.
BURKE NAfter hours drop off.
Amber CStaff at this location were friendly and helpful.
DANIEL KBest service
STEVEN C | Overall ExperienceI rented a trailer. My experience with the U-Haul team was perfect. I got in and out. Quickly. Enough said!
CRAIG PFriendly staff always helpful and courteous. This facility went above and beyond to accommodate all my needs. Thank you all so very much, I highly recommend this company.
LAURA HVery good equipment and more unit to be rented and the staff are accommodating
DENNIS LFriendly and helpful staff! Thank you so much for making my move E-Z Mode!!
ANTAR GOnly downside is that your rate will be raised essentially every year without fail. I thought the little bit higher pricing in comparison to other facilities was fair given the cleanliness, security, location, etc. The price increases just made it not worth it in the end. If it wasn't for that I have zero complaints. Nice people nice facility convenient location. Just pricey and consistent cost increases.
ERIC E | Overall ExperienceEvery time I always get excellent service
Frances J | Overall ExperienceThis location from the office staff to Kayla our driver for the Uboxes were incredible!! I would definitely recommend them to any and all interested parties.
Marc SBest service
STEVEN C | First ImpressionsOn occasion, I need to use a 6 x 12 dual axle trailer with a ramp to move my golf cart to another home in Colorado. Unfortunately, this is the only size trailer that does not allow a one way option. We called the corporate phone line and they didn’t have a good answer… I’m sure other customers would like the same thing and willing to pay the drop off fee. Please contact me at (602) 330-5520 if you want to discuss. Thank you! Dave Jones
David JI had an rv spot. Expensive. Nice but not convenient hours. I was told gates were 24/7 but their not. That's why I chose this place. Then rates went up. Too expensive.
Melissa R | Overall ExperienceGreat customer service
Jeannette S | First ImpressionsTHIS facility ROCKS! The staff of this place are exceptional. I ALWAYS choose this location over all!
DAVID TThe people here are the best in the business! Friendly,and speedy !
Lorrie M | First ImpressionsQuick and easy
Ron AWe enjoyed our time utilizing our storage unit. It was very safe and very clean. All the associates are friendly and helpful.
Laura A | Overall ExperienceEvery staff member greeted me with kindness and compassion when they met me. Every staff member deserves a raise and a promotion.
Keaton K | First ImpressionsMymover services you offer canceled 2 hr before scheduled time and said they had no one to send. This is un acceptable. And uhaul wanted still wanted to charge more to get someone else!!! No never again
CHRISTINE DI had reserved a smaller trailer for one week of use. The day I picked it up, they allowed me to upgrade to a larger trailer without any problems.
PAUL POffer a 4 hr rental for trailers also
ANDREW HEven though the website clearly showed that I could tow a 6x12 enclosed trailer with a 2020 Nissan Rogue with a 3500 lb hitch with minimal cargo, your employee would not allow me to pick up the trailer, I had to come back with a Colorado Trail Boss which is what we were really going to use anyway, but caused significant delays, frustration and stress. In addition, he just had an attitude and was flippant about the situation.
BRUCE WAlways easy rentals for me from this location
CHRISTOPHER BHelpful staff.
FEDERICO CThe Staff is very professional and yet so friendly! I applaud their efforts to go above and beyond to ensure that the customer is satisfied.
Angela B | Overall ExperienceStaff very polite and gave a friendly greeting. Quick to get me the equipment and on my way. Would definitely recommend and use their services again.
THOMAS KBoth U-Haul staff that I dealt with were helpful, respectful and present.
AARON GTrailer was not available at original pick up site. Had to go to another location to get trailer for one way rental. 2 lights on trailer were inoperable when picked up.
TIMOTHY EI waited 15 minutes before anybody came into the office area.
james b | First ImpressionsGreat service, worth to use equipment.
JOHN RGreat service and friendly customer service, thank you .
Scotty SI wish someone would have told me how heavy it was to un-hitch the trailer. Not possible for someone who can't lift heavy.
CARMEN JVery helpful and very nice people.
CAYLI BAlways a pleasure!
JOSEPH MVery professional staff and easy process.
Ricky RExcellent service.
ROHN ZPerhaps provide a spare tire and jack in the event of a flat tire!
Stephen BThe agent in the facility was phenomenal.
SAIFFA TThe most professional u-haul I have ever done business with. 5 Stars all the way!!
SCOTT SThis place is the best ! The people here are great and very very helpful! This location is farther from my home so we tried a different one closer. We came back to this one! 100% the best location for great people and service!
Jeff D | Overall ExperienceFriendly staff, easy in easy out, great equipment as usual
CHRISTOPHER BGreat experience!
MARNI CEmployees were amazing! especially the young woman who helped us hook up, she knew her stuff! :)
Matthew LThey are mostly a great group of young adults and I usually get friendly service. There is only one young man who is very dismissive and borderline rude. I have recently mentioned it to another employee. I have used this facility since 2002 when I moved to Surprise. I have always tried to use this location as I found it to be the friendliest and most helpful. It was run by 2 bothers, I believe and just always seems to have a great, helpful staff. I have sent you a lot of business in all these years and will continue to. Keep up the awesome service.
Brenda L | First ImpressionsStaff at this location were friendly and helpful in meeting our needs for towing motorcycle urgently.
HOLLIE PThe trailer, although the same size, I picked up was not the one I reserved. Which caused a slight problem when dropping off.
SAMUEL YThank you
William G | Overall ExperienceExperience was great, the truck worked good. No issues. Just in the moment of the check in I have a problem for check my driver license in the app but in overall everything was good
Pedro RNothing !!!
RAYMOND OThey get Me in fast the Whole crew is Great I just Love Candy, and Dakota is at the top of his Game i use many diff u-haul for my Business and this is by far the Cleanest and best run of them all by Far....................................... 1-10 i give them a 11 ED Dorfman
EDWARD DGreat service all around.
Robert B | Overall ExperienceI was unloading my U box container and I noticed there was standing water in U-Haul truck your service provider Dakota was overwhelmed with customers so I called the one 800 number let them know they noted it and then I let Dakota know and showed him pictures so I put down moving blankets because I couldn’t wait for another truck and when I came back, he gave me $30 off The Operator and Dakota were very very helpful and courteous
Michael BWayne and Dakota were very helpful and friendly
Sherrie S | First ImpressionsA friendly staff and good hours to access storage, thank you
Christine M | Overall ExperienceMake sure ratchet straps aren’t worn on vehicle transports
JASON PFrom START to FINISH - EXCELLENT. Staff was professional, expert, courteous and SPEEDY. I'll do it many more times!
STEVEN BGood staffing
Roger D | Overall ExperienceVery nice staff and very helpful.
Kent C | Overall ExperienceRented a brand new 26 ft truck but the back lights, brake/ turn signal did not work. Was told they would send road side service or Dakota would come out himself to fix before we drove out of state. Needless to say no one showed. It was very unsafe to drive but we had no choice. Please make sure all lights etc are working before taking.
Darlene MI had storage there for a few years. Every time I called or emailed with an update or concern the staff was courteous and professional. If I had storage needs in that area I would definitely purely use them again.
Gary P | Overall ExperienceEveryone is always very nice and helpful
JONATHAN TI will rent from here moving forward.
ANGELO MWhy am I just now getting this I rented the U-Haul over a month ago?
Enrique CExcellent drop off experience. So very pleasing to a retired software guy when the tools given to the employees who work the customer connected business interface are excellent for their need and purpose. All needed data available to drop point crew of one. Check in, check condition, unhitch, and ready to go in minutes. Thank you for top grade employees. And for trusting them and providing them excellent software system at the field point. Very very pleased.
GEORGE LI visited a different storage place and remembered I used this one before. The staff she was amazing and it helped put my mind at ease for the move I am encountering.
DIONNE W | First ImpressionsWayne was great checking us in to our new Rv storage spot
DARLYNN W | First ImpressionsThe staff at the Litchfield storage center in Northern are professional, friendly and efficient
TERIANN H | Overall ExperienceI have always got great customer service from all the staff at this location,and tell others that I know if they are looking to rent a storage unit,this is the location to come to,as the acess is convenient,the staff here always addresses my needs with courtesy and professionalism, the deals uhaul offer are great,and the trucks are right here as well.
Frances J | First ImpressionsWhen it comes to worrying I'm quit good at. For 2 years I had no worries of my belongings because of the staff here. When I had my concerns they took them seriously. My struggles were real and I could not be more thankful that this was not a worry all the time. The manager deserves some incredible credibility for dealing with my account I never felt anything less then respected.
Amanda J | Overall ExperienceWe didnt actually leave just upgraded to bigger unit.
Timothy D | Overall ExperienceYour staff made renting a storage space very easy. The storage facility is always very clean and easily accessible with moving carts available. We like the temperature control as well, especially during times of excessive heat and during inclement weather. We are very satisfied with all of our dealings with U-Haul.
Richard H | First ImpressionsThe units do not have enough space between them. They park large RVs next to each other and don’t consider the proper space it takes to back in a large 5th wheel next to an RV that has huge mirrors, also found the front gate open all the time and my gate remote only worked once in awhile. It does have a nice wash station and dump out. I’ll still give this place a high rating and would also refer friends and family.
anthony m | Overall ExperienceTook my cc and reserved a room they said and come to the end and had me in a different building. Not happy.
Timothy D | Online Move InGood people to work with. God Bless everyone.👍
Joseph P | Overall ExperienceI will say there were rat droppings in our unit when we went to unload it. However, we had the unit for two years and only had that issue the last 6mo.
Erin L | Overall ExperienceThey went above and beyond to help me with my ex daughter-in-law, getting her stuff out of the storage unit, and I didn’t have to be there for it.
Kimberly B | Overall ExperienceNo issues with U-Haul in the 5 + years that have been renting.
Jerry C | Overall ExperienceStaff needs to show new customers were storage unit is located.
Lupe R | First ImpressionsI didn't like that when i first called and talked to someone about pricing they told me my rate was locked into place for my whole stay then a year latter it went up. Other than that everything was great. everything was clean and i loved the 24/7 access to my unit. Staff was always friendly and kind when i spoke to them, and they always took care of what i needed done. Closing was super simple and quick. Thank you!!
sierra N | Overall ExperienceThe place in Arizona was great but in Killeen Texas was horrible
Patty M | Overall ExperienceWayne- the owner was nice and very helpful. Great experience overall!
Jaime V | Overall ExperienceNice people to work with.
Darin D | Overall ExperienceThe only thing that bothered me was that the unit that wasn't climate controlled got extremely dusty. All my stuff was covered in a thick layer of dirt. The inside unit was perfect.
JESSE B | Overall ExperienceNice. Well maintained. Not all rundown and unmaintained like some.
tim s | Overall ExperienceA bit pricey but staff was very friendly and helpful. Would use again. Thank you.
Darlene C | Overall ExperienceThank You for your great service in Litchfield AZ
Patty M | First ImpressionsI wish it stayed opened longer on Sundays.
Diane W | First ImpressionsVery friendly, and units are super clean.
ROSEMARY S | First ImpressionsWe have had one or two storage rooms there for about 12 years, one temperature controlled. I would rate it excellent except there have been a lot of rent increases in the last three to four years. My husband is retiring and we decided to eliminate these storage units.
DONNA W | Overall ExperiencePeople are fantastic, great experience every time.
Darin D | First ImpressionsEveryone was well trained and very friendly. Nice to see a group of people working together so well as Dakota's team.
sandy f | Overall ExperienceAll the staff were friendly and knowledgeable, willing to help me manage a stiff lock and friendly chitchat.
SANDRA F | Overall ExperienceMuy buenas especiales y el servicio al cliente es excelente
Maria V | First ImpressionsCandy was great and very helpful. Great experience.
Jim W | First ImpressionsWe have used Uhaul ALOT, they have always been available, consistant and fair priced👍🏼 The people are easy to work with and we will use them any time they are needed. Thank you Uhaul!!
RICHARD W | Overall ExperienceThe staff here is more than you excellent
Nicholas D | Overall ExperienceYou hire the best people at this location! We are going out of our way to use this facility. We have U-haul in Goodyear right off I-10 that is closer for us but the people are not as friendly or helpful. So we use this location.
Jeff D | First ImpressionsAppreciate staff and Manager Dakota for their tremendous assistance with swift support. Very wonderful team they have on site.
MADELINE A | Overall ExperienceThe facility was amazingly clean! Staff is friendly and courteous. The area was well lighted. I will use this storage facility again definitely!
Emily B | Overall ExperienceEveryone was always helpful and nice. Clean safe location.
Audry l | Overall ExperienceVery convenient with friendly staff.
Kenny W | Overall ExperienceThe staff was always phenomenal. However, a 200% increase in rates in 5 years is considered rape where I'm from. You literally bent me over and every other customer over to siphon every dollar you could. This is why inflation is so high, corporate greed. The Shoen family should be ashamed.
MARCO A | Overall ExperienceThis is the second time I have used your facility and like how easy it is to sign up and your friendly staff. If I have the need again in the future I will come to this site first.
charles h | Overall ExperienceExcellent
jacqueline f | First ImpressionsEveryone was nice and friendly very helpful
ANDREA R | First ImpressionsDakota is professional and amazing!
Randall M | First ImpressionsThis is a third survey. The first two were noted with excellent markings and commentary, but being forced to do it at third time may sway customer to write something derogatory
TONY G | Overall ExperienceEvery time I called to pay my bill everyone was extremely helpful and I love the 24 hour access and when I lost my card I just went in and they replaced it quickly no hassle and if I needed any supplies u haul had everything I needed right there I greatly appreciate everything thank you
Robert H | Overall Experiencethis move went very well because I used uhaul!
John S | Overall ExperienceEverybody else can just close their business. U-Haul is the measuring stick!
TONY G | First ImpressionsAlways super helpful
Emery B | Overall Experiencethe last time i used uhaul, i had a bad experience as i was charged an extra 64 dollars for insurance during the extra 4 days in December of 2022. This time UHAUL has come thru with flying colors to win me back a a UHAUL customer. I rented a 4x8 and got a 5x8 at no extra charge. also, 2 extended days for free as my vehicle broke down. I am also enjoying a free month with my 5x10 storage unit. At this time i will only use UHAUL for my transportation needs.
John S | First ImpressionsI just wish there was access to the big door after hours to unload and load my stuff.
Albani H | Overall ExperienceWe rented a space for our RV. The staff was very friendly and helpful.
Garry J | First ImpressionsExcellent customer service, clean facilities, monitor & security of enclosures gave peace of mind. Great experience!
George K | Overall ExperiencePlease provide more information when someone looses kets but its good clean facility
April G | Overall ExperienceI would like to thank the entire U Haul staff for their professionalism. Kind regards
Mark W | Overall ExperienceVery helpful. And especially to be open on Sunday. Thank you.
Darlene C | First ImpressionsEverything was easy and would use again.
YVONE H | First ImpressionsThe facility is fake secure. My Toyhauler was broken into and my Rzr was stolen from this "secure" location and this location didn't help at all. Don't claim to be secure but do nothing to prevent vandalism or theft. The price keeps going up but nothing changes with the quality of the facility. Let's keep jacking up the price and do noting to improve the RV storage area. I leave my spot and you can't even pro-rate me for the extra 3 weeks that are paid for. REALLY? GARBAGE. I will never recommend this place because it's gone downhill is overall quality/service/professionalism/integrity.
david w | Overall ExperienceI had to switch my reservation to a bigger unit but unfortunately it was not climate controlled. I was able to change my reservation and All of the associates were very helpful.
Brandon B | First ImpressionsBeen a long time storage customer at this facility Great storage with dump station and secure
MICHAEL/MARCI T | Overall ExperienceI WAS HAPPY WITH SERVICE.
adan l | Overall ExperienceOur overall experience with this facility was great. Hours were convenient for us and we never had any problems with staff, hours, or accessibility. Would highly recommend this facility to those who need to store overflow goods for the home.
JOHN M | Overall ExperienceThe team at the Litchfield location are very professional and provided all the information I needed to choose the correct storage unit. I switched to a smaller unit and the young lady found me one on the same floor so my move would be easier. They actually cared about the customer. I would definitely recommend this location . Keep up the good work!!!
anthony A | First ImpressionsI’ve had units at other storage companies, I will actively seak out uhaul again in the future. Best price, best facilities, great service
RONALD M | Overall ExperienceWhen I showed up to move in there was a lock on my unit. When I called uhaul they rented me another unit. When I got ahold of the manger he came right out and let us in. Mind you it took an hour to get to the point of getting the manager on the phone and another 20 minutes for him to arrive. He said no problem we will cancel the other one. That didn't happen. I went into the store a week later and they tried to cancel it but couldn't. They said the manager had to do it. I text the manager all the info and I am still getting billed. That's terrible.
Terrance M | Overall ExperienceEveryone was helpful all the time I need help and when I moved to a pod thank you
Mark H | Overall ExperienceWayne was awesome and the staff fantastic!! Made everything very easy and convenient!
Lindsay F | First ImpressionsThank you for your storage facility. It was a big big help in our storage of so many items. Staff was always friendly and professional. No complaints.
natalia L | Overall ExperienceOnly because the 10x20 units were smaller than expected, plus when switching they had U-Haul they needed to be removed that put me back a hour so I had to drop the keys at 8:00 to finish up. Overall it’s costed me More money for labor and my the vehicle.
Elisa B | First ImpressionsRock Stars! The BEST TEAM !!! The ONLY moving equipment company I will ever use!
Lorrie M | Overall ExperienceThe GM Dakota runs an excellent Uhaul site. Very helpful employees. Very clean units and ground areas. I will miss going back here.
DAVID K | Overall ExperienceExcellent customer service...
Michael G | Overall ExperienceWe were excited walking in and the young lady working the front had no smile or even welcoming to us walking into this place of business. She seemed like she hated her job not friendly at all. I was even trying to make small talk and be friendly but she was just short and rude. It seriously made me not want to do business here but we knew we had no other choice because there are still storages being built near area. I usually don’t write reviews but she seriously needs a new coaching how to accept new customers for a big cooperation. Kindness and smiles those a long way!
DOMINICK S | First ImpressionsGreat facility to bad I can’t afford to stay. Raising prices twice in 6 months. Thank you.
martin r | Overall ExperienceNeed more AC units over it was good
Tom O | Overall ExperienceSuch a great facility and the staff although not talkative very friendly and informative.
Kristina R | Overall ExperienceMove in process was smooth. Hayden was great
Karen F | First ImpressionsVery good customer service
Clee L | Overall ExperienceFantastic Staff! Highly recommend!
Lorrie M | First ImpressionsVery good and friendly staff.
Phillip M | First ImpressionsI normally don’t write reviews however I’ve had my storage unit for 3 years. Recently moved out of state where my storage unit was and the staff was professional and knowledgeable. Anytime I had questions the staff at that location was able to assist me.
Jeremy E | Overall ExperienceEfficient and friendly
Ed C | First ImpressionsThe staff at this facility were always very professional and extremely helpful. The facility was always well kept and convenient to my home in Waddell. Only complaint I have is the constant rate increases. Some years I experienced two increases in a year. I have finally had enough!!
GARY O | Overall ExperienceVery clean, great access
dominic p | Overall ExperienceDakota and Hayden are exceptional.
Barbara B | First ImpressionsWayne was helpful to get me checked in and getting locks and blankets. My husband, Gary, always handled our U-Haul experiences, but he passed in November, and this was all me. Wayne made a difference. Thank you.
Sallie D | First ImpressionsFound errors on my paperwork. My home address is 17046 W Lundberg St, Surprise AZ 85388 and the paperwork doesn’t reflect that. Also my secondary contact information is incorrect. If you supply me with an email address I can send photos of my paperwork with the errors highlighted. Otherwise, I will try to get into your office and make these corrections taken care of as soon as I am able. Other than these issues, I am pleased with the unit and the monthly costs that I will be paying. Eric Harwood ericeharwood@gmail.com
Eric H | First ImpressionsThe staff is very friendly I liked that
Cynthia B | First ImpressionsY’all really need more than one elevator. The second day I was putting things in my unit, the elevator broke and I couldn’t get my items in the unit due to this. I was moving last minute and had to leave things behind because I couldn’t move them in my unit.
Veronica A | Online Move InExcellent service, the representative was fast and friendly
Ashley M | First ImpressionsStopped by every year for the past 4 years and was disappointed, but this year we rented an RV space. The biggest difference this year was new management and staff. Much more customer oriented. I used to have to buzz twice and then walk in for propane. This time a team member walked out to service my motorhome even before I buzzed once. Well Done!!!
JERRY H | First ImpressionsI am very happy that I rented your truck to move…..and very happy with storage unit’s thank you 😊
Barbara J | First ImpressionsPlenty of options and service.
Kenny W | First ImpressionsGreat and quick service.
Marcos C | First ImpressionsI did not catch all of the names of the employees that help me, but they all were so helpful and made renting a trailer, and a storage unit easier than I could’ve imagined it could be. Other storage units I have rented from, it seemed like such a long process, this was so quick and easy!
Terresa A | First ImpressionsExcellent in all respects.
GARY T | Overall ExperienceWe’ve used this facility many times. They go above and beyond.
Susan F | Overall ExperienceRates went up within notice. Bugs were found in unit dead
Joseph D | Overall ExperienceGate was constantly broken, and I’ve had stuff stolen!
ZACH M | Overall ExperienceThank you i love it it was always clean and smelling good i would have kept it longer but prices keep going up
GENEVIEVE G | Overall ExperienceDeonte was very helpful and friendly!
Kathy K | First ImpressionsWhen a representative tells me the 5/10 is 59.00. Then has me sign a document without explaining that it is higher because of controlled client and fist floor, It seems deceptive to them see on the bill it is over 100 a month.. I then went to the storage assigned and it was already occupied. This having to once again load my vehicle because after going back to the office they said they would have to move me to another building. This whole process became not worth my energy. It was suppose to be easy and simple . It became not that so I decided to cancel everything due to the deception and chaos.
jay g | First ImpressionsRidiculous price increases in less than 18 months. Began rental at $59 a month, by November 2023, rent skyrocketed to $95 a month.
blake h | Overall ExperienceEveryone was nice and helpful, the owner or manager was a very nice friendly and helpful person, very willing to help you ln any way he could. Thank you
Bill P | Overall ExperienceThanks
Meredith L | Overall ExperienceAmelia is absolutely the best representation for your company. She is always friendly, courteous and very helpful. I enjoyed doing business with her as her attitude was always welcoming and professional. Thank you for a great experience.
Shelly M | Overall ExperienceGreat customer service 🙏
Angel V | First ImpressionsBruce the general manager along with his staff are prompt and professional. Couldn't be happier with the service!
Aaron C | First ImpressionsEverything was excellent except some of the r.v. Storage spaces are very junked up and encroaching on other spaces. I had 2 next to me and one stored brick in my space until I throw them back on his space. He was a landscaper with 2 trailers in one spot. Otherwise very safe and easy access
George K | Overall ExperienceWe worked with Amelia. She was friendly and efficient. The experience was a pleasure.
Laura A | First ImpressionsThe staff was exceptional. They were knowledgeable, professional and extremely helpful. They took the time to go over U-Haul policies, hours of operation, etc. Really a good group of employees!! Thank you!!
Mark W | First ImpressionsKeep up the good work.
Robert R | Overall ExperienceGreat staff
Darmel C | Overall ExperienceThe ease of securing a storage space and the friendliness of the staff made my renting experience 5 stars! UHaul is the way to go for all your storage and rental needs. I will definitely pick UHaul for any future needs.
Marie T | Overall ExperienceAll we can say is thank you, This U-Haul location has everything you need and a very courteous staff.
derek c | Overall ExperienceThank you.
Wayne H | Overall ExperienceThe 2nd storage- the sliding doors needs to be fixed. It doesn't open or close back when I slide my card in. It's supposed to be a cool climate area and the sliding doors is always open and it's hot in the building! Please fix cuz I have have things that need to keep cool.
Cheryl J | First ImpressionsI needed a cheaper storage and Uhaul came to my rescue. I love that they have climate control to protect my stuff.and the best part I got 1 month free.
Caroline O | First ImpressionsOne nice feature would be to have electric available in the RV storage area.
MIKE D | Overall ExperienceThe girl that helped me was very friendly and helpful.
MICHELE M | First ImpressionsStaff was friendly, helpful, and understanding.
Mario m | First ImpressionsThis is the best uhual storage facility I have used. I would definitely use this facility again. I will definitely recommend this uhaul to family and friends.
NELLIE D | Overall ExperienceSome of the younger people acted like they could care less. You could not see there face past all the scrap iron. NOT very professional. I would never hire them. My policies are if you want rings and junk all over your ears, nose, eyes and everywhere else. Get it out before you come to work. The ONLY person that acted like they care when I was there was the colored guy. He was very pleasent.
Larry F | Overall ExperienceFacility was outstanding.Staff were very helpful and courteous.True Professionls.Thank you to all. Salino G.Kairuz.
Salino K | Overall ExperienceEvery staff person that I encountered was knowledgeable, helpful, friendly, and efficient. I had 3 units in the climatized building, and each one was clean as a whistle when I moved my belongings to storage. I really appreciated the loading dock, the provision of flatbed carts, the automatic double doors, and the security that the card system provided. A very thoughtful and considerate set-up. This facility gave me peace of mind and went beyond my expectations.
Cynthia H | Overall ExperienceSmooth experience staff friendly and location clean and well kept
Audry l | First ImpressionsFriendly guys help me to do everything
Muhire P | First ImpressionsGreat staff at this U-Haul location!
Richard R | Overall ExperienceWe needed to load a riding lawn mower. Didn't know they had a dock available for use. Everything was great.
Carla W | Overall ExperienceI never had any issues with this storage facility. I didn’t like that my rent went up from the beginning amount of 55.00 but it is what it is. I never knew (understood) about the alarm going off when I opened my storage. The “sign in” with the card was explained to me my last day. It was interesting to learn the last day but at least I now have the knowledge. Maybe uhaul should implement a notification system if someone sets their storage alarm off because they didn’t know or forgot to sign in. This notification can be texted or emailed explaining that the alarm went off and in the future what needs to be done to prevent the alarm going off at future visits. It can also state if they did not set the alarm off to contact the office. Once again, a really good facility, thank you to everyone that works at that facility.
Theresa H | Overall ExperienceThank you for being helpful
Yolanda S | Overall ExperienceMarilyn was fantastic. Very helpful, knowledgeable, friendly and professional. Thank you
Kimberley P | Online Move In5 people there nobody knew how to add my Rv space account or add a remote key fob. Spent 45 minutes on what turned out to be a 5 step procedure if someone made the effort to document it. Horrible experience. The remote still doesn't work.
Michael H | First ImpressionsGot broken into 2 times in 2 weeks. Neighbor git hit 3 times in a year. Manageseemed like they couldn't be bothered. Found different storage facility.
Gary G | Overall ExperienceWhile parked in storage the catalytic converter was stolen. Fortunately my insurance company took care of it (250.00 deductible). Also caused various cancellation fees (approx 500.00). Uhaul did install more lighting that I could see, but don’t know if anything else was done. Stalls where clean and staff was exceptional.
Frank A | Overall ExperienceBruce was phenomenal! Great customer service and very efficient!
Danielle C | First ImpressionsThe storage unit that they sent me to was occupied by someone else’s stuff so they move me to a different unit where the door was broken not really happy about and the unit was 7’ x 9’ it was not a 10 x 10 but yet I’m getting charged for a 10 x 10
Clifford C | First ImpressionsStaff very friendly and helpful
Bonita B | First ImpressionsWhy can’t U-Haul refund a portion of my monthly fee when I terminated my lease early???
John R | Overall ExperienceGreat staff
LAWRENCE M | First ImpressionsFacility was always immaculate, extremely clean and customer service reps are always helpful and friendly. I would definitely recommend this location!
BILL M | Overall ExperienceNone
andrew b | Overall ExperienceEveryone at this U-Haul was friendly and helpful.
MICHAEL E | Overall ExperienceI already have a unit there. This will be a 2nd unit. I shouldn't have to redo taking my photo, etc, etc. It's all on file and I've been renting for a few years. Once we arrived the Unit was padlocked even though we chose "skip the line". I called on the intercom for 5 minutes before walking up and getting someone to open the unit. Then the slider on the lock wasn't working so we had to call for assistance again. We requested maintenance (that should have been offered, we shouldn't have had to request it if locking mechinism is sticking). Hopefully will be fixed soon as it's sticking and is very difficult to open.
Jaynelle R | Online Move InThank you
Timothy L | Overall ExperienceNice place to leave your belongings
paula h | Overall ExperienceTotally professional.
Franco B | First ImpressionsGreat! Thank you! The best!
Darin M | Overall ExperienceAll great people working there….
Richard C | Overall ExperienceWe have used a lot of storage facilities this year due to our recent move and this facility although out of the way, was the best facility we used. It was the best organized, ergonomic and efficient. The design of the facility was well thought out and planned. The carts were the perfect size for moving boxes and furniture, had pivots for easy turning and had a special cart for mattresses. Brilliant! The elevators were spacious for 2 cart entry and 3 cart holding. Best storage unit!
ROBERT S | Overall ExperienceThe girl that helped us was great - I think her name was Hayden? She was very helpful with all the questions I had.
Howard T | First ImpressionsRenting was easy, unloading excellent, staff was very helpful!
BILL M | First ImpressionsThe only issue was cost.
Everett C | Overall ExperienceVery pleasant group of workers. Very helpful.
LYNN S | First ImpressionsI absolutely recommend using this facility for you storing needs. I’ve used them twice and each time the manager, staff and premises have been top notch! Always clean and very secure. Reservations and move out is always easy. They’ll always be my first option!
D'Andra C | Overall ExperienceThe gates are always open. No need for code. Thrived can walk right in and did stealing our catalytic converter twice. Cameras watched by police is a joke. They don’t have time to watch. Uhaul doesn’t care about theft. Manager not available. Not a good place to keep your motorhome safe.
Katy R | Overall ExperienceExcellent customer service.
Michael G | First ImpressionsStaff is friendly however not helpful since my 5th wheel sat with the door wide open for days after they knew there was a mass break in for the 800 row RV storage section. Could have drove around to see if others had obvious issues like the door open which I saw on many units. No cameras for Sheriff to access. Fence was destroyed and not repaired for too long. RV behind me just happened to be gone one day and someone stole my $30,000 Polaris right out of my 5th wheel. I could not afford to lose anything else so I had to move out and store elsewhere.
RYAN K | Overall ExperienceBruce and the entire staff were so helpful and never made me feel like I was a bug when I called everyday to see if anyone left so I could get a spot in this facility. Great staff! Happy I was able to get a spot.
Charlyne C | First ImpressionsGreat service, check out was as easy as returning trucks when needed!!
Neil S | Overall ExperienceSuper positive experience from storage to moving truck and help. Litchfield Park Uhaul is a very good facility l!
Kurt D | Overall ExperienceBruce is absolutely wonderful. He was such a great help and so friendly to me and everyone. Customer service blew me away.
Tammy B | First ImpressionsGreat customer service!
HECTOR H | Overall ExperienceLupita is amazing
keli a | Overall ExperienceThank you
Joseph P | First ImpressionsThese guys are top notch as far as I'm concerned. Would rent again a space from them again if I ever need a unit.
Chris E | Overall ExperienceConstant price increases caused me to seek storage elsewhere. Each time I interacted with staff, they always seemed like I was a bother and couldn’t wait to get back to their cell phones.
Richard J | Overall ExperienceEverything was fantastic online. I received the room number, access code, everything. However, when I called I was told that the location does not honor the one month free. The online process allowed me to book it and applied my one month free. The person who answered provided zero assistance in transferring that free month to another location. I spent over an hour trying to get ahold of someone who could do that and getting squared away at another location. Terrible customer service. Ruined the whole experience.
Dawn B | Online Move InStoring at U-Haul Litchfield Park couldn’t be any easier. They have everything set up perfectly. They provide everything needed including very easy to use carts. The facilities are extremely clean and secure. I would definitely use this storage facility again and I highly recommend it.
Kenneth A | Overall ExperienceWe’ve had an excellent experience and will definitely use this facility again when we need to.
Susan F | Overall ExperienceI have some concerns about the facility. The day we moved into our storage unit, the person 2 units away from us, had their unit broken into. Someone cut through the units ha dle to get around the lock. The only way to do that was with a grinder or an electric version of a hacksaw. We noticed there seem to be cameras covering where this happened. The facility does not feel safe.
Adam G | First ImpressionsBest storage I've ever used!
Trudy K | Overall ExperienceHad a reservation for a truck. Was called 20 mins before I was scheduled to pick it up with movers and they told me they don’t have a truck and nobody in the surrounding area has one. Proceeded to call other locations and tracked down another truck to rent. Never received a call from the original U-Haul facility about having a truck for me. When I showed up with movers the next day, there were 3 trucks out front returned. Empty promises by the general manager at the location.
JEREMY B | Overall ExperienceI will contact the facility manager to address one concern about staff.
Margaret A | First ImpressionsBreakins were common, trailers and motor homes robbed with regularity, security lights 90% burned out cameras not working, east chain link fence cut in two places to allow outside access and not properly repaired. This has been an ongoing problem for months and months. Some tenants have been broken into three different times. This site is a security risk to those who rent spaces to store their personal RVs, negligence highlights how much the company truly cares or values their renters. After the most recent breakins, no emails were sent to tenants making them aware of the security risks and situation that exists at this facility. Criminal activity is being both encouraged and promoted by the negligence of the management of this facility.
JASON H | Overall ExperienceAlarm in storage unit never worked, and security needs to be upgraded. Staff is great
Gary R | Overall ExperienceGood People
Hugh S | First ImpressionsThis facility doesn't honor any promotional offers even on their website. Because this was a last minute rental, I didn't get to compare prices. The size I needed was unavailable, so I settled with uhaul facility.
Michele C | First ImpressionsRented a unit for a few years, no issues and would use again if needed. Staff was always friendly and the facility was well maintained.
BOB L | Overall ExperienceWe relocated from Nor Cal and the facility we were supposed to use for storage were inaccessible by phone for most of the weekend. We selected this location based on convenience and the fact they answer their phones and had space available. Great service and made the process very simple.
Neil S | First ImpressionsStaff were helpful and happy👌
Mattie E | First ImpressionsVery clean and organized. They are very good on security
CARL R | First ImpressionsThe convenience and courtesy that U-Haul Storage provided me was A+. I would use this facility again as well as recommend them to family and friends.
Margaret M | Overall ExperienceFrom move in May till move out this week, everything has been excellent—-space, service
JANE W | Overall ExperienceThe staff was very dry and smug. The gentleman who helped me was very nice and courteous but his peer , a Caucasian man , was rude and seemed to hate his job. I had a one month free and he was down talking myself and his co worker stating its was wrong and he is the one who works there. The conversation he had with his Co worker who was helping me put me off too. His whole demeanor towards everyone was extremely condescending. If there was an error with online and being offered he could have been more respectful. I asked if their were any more units and he was very short and unhelpful. The whole interaction could have been completed in a much more professional way. I likely will be moving my storage to another facility. I would hate to ever need help and need to request it from that guy.
STEPHANIE J | First ImpressionsI would recommend street sweeper cleaning daily for RV's that have temporarily left the storage area. Very dirty and dusty without any attempt to clean the stalls.
jim M | Overall ExperienceThe facility and security was outstanding. All my household goods were intact and never felted any stress of my items being in this location.
Heriberto G | Overall ExperienceBruce Aliberto Jr, of U-Haul Moving & Storage of Litchfield Park was awesome. He helped me select the correct trailer receiver and brake controller. When I had a minor problem with the install, Bruce very quickly resolved the problem. I would still be a customer if they had more RV slips, apparently everyone else likes the place because none were available. V/R John
John S | Overall ExperienceHaley, the young lady who helped us was outstanding!
frances j | First ImpressionsThe staff was exceptionally helpful.
Louis S | First ImpressionsStaff was always very helpful and area was always kept clean. Also ideally located right off the 303.
jonathan n | Overall ExperienceEmployee who checked us in was very friendly and helpful
Stephanie K | First ImpressionsNice people, very friendly.
David D | First ImpressionsPeople in the office rude Building extremely warm.
Carolyn C | Overall ExperienceI have an emergency,and U-Haul regional rep and I have both sent messages regarding my urgent situation,with no response. Complete failure. I will be warning my friends,not recommending.
Tamara R | Online Move InI have rented from your facility for a long time and every year you would raise the price. You raised it December 2021 and then you raised it again July of 2022 stating you need to improve you have not improved anything at this facility and I will never recommend you or come back half the time my card would not work to the building that my storage unit was in I would have to go to the front to scan my card and this was numerous times. I called your company and asked them why they raised it again within 6 months she said for upgrades and upkeep that is a bunch of bull there has not been any upgrades or upkeeps regarding my building. I will never use U-Haul again
CAROL N | Overall ExperienceThought the Rental rate was a little high for a 5 x 5 storage.
Wayne H | First ImpressionsMy storage units alarm goes off every time I open it. Happened 4 times today. Discussed with front desk and they said if it keep happening throughout the week they’ll let the manager know. Kind of annoying having to hear the alarm go off every single time I open it.
Mia P | First ImpressionsEach transaction is above average to excellent. Each facility meets our secure and clean standards. We always think of u-haul first for storage and hauling. Thank you
Armand V | Overall ExperienceNo comment
LISA R | First ImpressionsI was very happy the service I received from the staff. They were very helpful with all services I received from Uhaul.
David R | First ImpressionsStorage spaces not ready or accessible
Ralph D | First ImpressionsOur experience renting a unit was great!!
Susan V | First ImpressionsFacility is first rate and very clean. Check in procedures for truck returns is easy. Staff was welcoming. Special thanks to Hayden at the front desk for guiding me through the storage unit selection. The fun part was Hayden taking me to the indoor unit to walk and see the size differences. Though Phoenix is hot, store is cool, clean and inviting. Highly recommended.Thank you, Amelia for helping me load the new boxes in my car! This senior appreciated the assistance! Thank you 😊
Kristen L | First ImpressionsVery happy with this uhal location!
Paul x | Overall ExperienceManager is dishonest and unhelpful. Would suggest you find another facility like I did.
Steven V | Overall ExperienceThis was an excellent facility to work with. We had a storage unit and needed to make use of equipment rental and supply purchasing. They were always pleasant and helpful!!
Lavaun S | Overall ExperienceWe moved out because, in spite of having 24hr access, the doors would not open using our access card. Other times, the side door was left just unlocked. These issues have happened several times over the last year causing us time and money. Every single time we have tried to get ahold of someone in charge, we were forwarded to sales associates. No reimbursement was offered, not even a pro-rated refund for not giving us access during the hours we have been paying for. IT WAS DIFFICULT IF NOT IMPOSSIBLE TO GET AHOLD OF ANYONE USING THE PHONE NUMBERS FOR THE GM OR CUSTOMER SERVICE. No reliability, no security, no management personnel, and no customer service. What a rip-off!
RAY H | Overall ExperienceGreat service
janet m | Overall ExperienceVery helpful customer service.
Tanya A | First ImpressionsVery friendly staff!
sierra S | First ImpressionsFacility was great Bruce and staff excellent My Cargo Trailer rental was a disaster with return and pricing
Ed H | Overall ExperienceThe unit I reserved was not available. I will be going back to today to terminate the lease on the unit.
Hugh N | First ImpressionsWhat a great staff ,excellent property,amazing etiquette,… very welcoming and very respectful,… wish all uhaul locations could be as enjoyable,… maybe some of the area could learn from this location,..!!!!!! A++++
Kevin B | Overall ExperienceAfter a grusome seven hour U-Haul drive, I was exhausted when I arrived. I experienced excellent customer service here. The staff is courteous, and professional. They addressed my concerns immediately with respect, patience and determination. An issue developed with the removal of my car from the vehicle transport. A few attendants addressed the removal issue and prevented damage to my vehicle. The staff also addressed the miscommunication concerning the storage reservation that was processed through the corporate office. They were knowledgeable and resolute by accomodating me for my troubles. I'm extremely satisfied with this location.
Eulaine W | First ImpressionsNever been easier!! I been a happy customer for close to 50 years!! Quality service for as long as i can remember!! God bless you all and thanks!! Sylvia M
Angel M | First ImpressionsI've used the U-haul storage facilities in two states and have had good experiences with each location. Staff are always friendly, professional, and know the products and services offered at their facilities.
Darlena B | Overall ExperienceVery helpful employees and great customer service
Tom O | First ImpressionsRichard was very helpful and pleasant to work with. The young guy was not so helpful when we first came in to get our unit. Glad we found Richard.
Chris G | Online Move InGreat job
Timothy L | Online Move InHad been trying for covered RV parking for several months calling every week. Would recommend establishing a waiting list.
Gilbert A | First ImpressionsAccess to the facility is poorly lit. When I checked out of the unit, the employee handling my paperwork acted as if he was inconvenienced by having to close my account. I remarked that our storage room contents were dusty and dirty after less than 2 months in storage, and recommended that better seals be used around the doors -- to which the employee uncaringly remarked that "we live in a desert."
Gregory M | Overall ExperienceGreat company! Great service!
Suzann W | Overall ExperienceThe entrance on Northern is really difficult to see at night. I recommend adding some lighting to help folks safely navigate turning from Northern into the driveway.
Greg M | Overall ExperienceI have another storage unit with a different company and UHAUL is far superior to that one. Keep up the great work!
Carolyn M | Overall ExperienceDid not like the bugs in my unit. I never had bugs prior so all units should be sprayed.
Roslyn R | Overall ExperienceI had a bad experience recently at this facility. We were in the middle of relocating to a new home and had the majority of out things packed. We had to make an unexpected trip out of town and desperately needed a few things out of our storage unit. We couldn’t locate our keys to our padlock. The staff and manager refused to let us on our unit, we wanted to cut OUR lock. They told us we had to call a locksmith. It was in the early evening. This was not feasible. I have been using Uhaul for nearly 40 years. Never again.
bruce t | Overall ExperienceGreat service!
Terry W | Online Move InClean facility , room was ready to go before move in , online process made it easy to get registered and pay before I arrived . Code was sent to phone quickly once I finished paying . General Manager went above and beyond to help me get my unit locked and secured . He was friendly and professional .
Daniel L | Online Move Incustomer service was great and understanding considering my circumstances, I am graceful to have encountered such Kindness.
Teretta L | First ImpressionsI appreciate the service I received, and when someone cancel, they put me right in, thank U, Happy renter' 👍🙋♀️
Adrienne W | First ImpressionsThese guys were and are the best . professional and genuine people I appreciated everything about the facility and nothing was too much trouble for them and they totally went out of their way to help me at a difficult time which moving sometimes can be . I would recommend them to anyone.
ted s | First ImpressionsEspecially enjoyed clerk courtesy of manager sense of humor- very friendly!
gary g | First ImpressionsI don’t know the guys name that was at the counter but he needs more training.
marc l | First ImpressionsHaven’t put anything in it yet.
Tana G | Online Move InMoving in was so easy and extremely convenient!
Marlene H | Online Move InI ALMOST Never, rate high, but I feel my life's belongings are in a safe place and the people are very nice and I wish everyone could be like that..
ROBERT W | First ImpressionsI made a reservation for a 10x10x15 storage room, but when I arrived the staff said they didn't have the room type that I reserved. In fact, they said that they had six reservations and only one vacancy at the entire facility, which was also reserved. Anyway, they provided the only available room which was 8x10x15. In general, I was disappointed with U-Haul taking my reservation and then not providing the storage room that I rented. The disheveled store staff members are left to sort out the mess. Take a look at this please: https://www.youtube.com/watch?v=4T2GmGSNvaM
Gregory M | First ImpressionsThis facility is convenient for the community living near Luke AFB - and well lit and secure. Staff is very friendly and helpful... good value for your storage dollar!
Glen W | Overall ExperienceYour staff is incredible and very helpful when asked
Jim M | Overall ExperienceCould not get in when we went back
Carolyn C | First ImpressionsManager is excellent.
Diana B | First ImpressionsAlways good!!
SHARON W | Overall ExperienceThe only thing that could have been better was a larger unit available
Nicole S | Overall ExperienceExcellent experience. Would definitely use this facility again.
Anthony G | Overall ExperienceGreat experience
DONALD G | Overall ExperienceEfficient and very polite and agreeable.
Sheila G | First ImpressionsI received 3 call from staff instigated by my wife. They demanding I tell them where the key for the unit was located. Your staff should never have made a call to me on behalf of my wife. She is an adult and is more than capable of using the phone by herself. Advise your staff they should stay out of things they know nothing about. I can understand making 1 call but after that they should have let it go. The 2nd and 3rd calls got rude, demanding and almost treating. If you have any questions you can call me at 480-201-6184.
Dave H | Overall ExperienceHelpful, knowledgeable, and friendly staff.
Greg M | First ImpressionsMy free lock was NOT in my unit and the alarm kept going off the whole time I was trying to move my stuff in which delayed my process even longer due to the loud noise and the headache I was given
Amanda c | Online Move InI got cheated out of a month rent ! I thought you would adjust my days of usage because I just paid for the next month , I was told that’s the way we do business. I was able to squeeze my storage contents into our Moveing pod that why I emptied space 1110.
Bruce P | Overall ExperienceWe had a unit for 3 years, it’s very clean and staff was friendly and helpful if needed. If we need to use a unit again I wouldn’t hesitate to go here again. I highly recommend this storage facility.
Paul c | Overall ExperienceWess was outstanding with helping me get what I needed. And the people that did the paper work for my rental was nothing but the best!!!! I would be happy to tell anyone what an outstanding place and how well all the people are there.
Richard C | First ImpressionsThere was supposed to be a lock in the unit and the elevator was broken but both were quickly rectified.
Nicole B | Online Move InThe manager and the employees were very helpful and respectful.
Kimberly W | Online Move InStorage units Outside were clean, good lighting, easy pull up and out, great experience and will use them again if needed!
Agatha G | Overall ExperienceReceived late fees after two days from the due date already had a lock on my storage unit after two days of the due date
marie P | Overall ExperienceThe gentlemen who helped us was great. Very helpful.
Carolyn M | First ImpressionsThe wait times sometimes are excessive.
Bruce P | First ImpressionsExcellent service
Tim J | First ImpressionsWe initially booked the rental on-line for a 26 foot but called to change the reservation to a 15 foot vehicle which we were told was one way. When we actually got to the location we were informed that this was not the case and that we would have to return the vehicle back to the location even though it was way out of our way. For a company that charges 99 cents per mile, it would be helpful to allow a one way clause, especially when we had booked it that way on the phone. The attendant said if she changed it to a one way we would have to add an additional $70 dollar charge. Also, the vehicle was not full when we picked it up, but were told to ensure it was full upon being returned. I did so, but am wondering why I am not being prorated for the cost of the gas that I had to fill up past what was provided to me. Additionally, when I asked about a military discount, I was informed this was only provided at the actual storage location, which I was using, to store our belongings and yet no discount (Military aside) was given for the use of the truck. I would not recommend using U-Haul in the future.
Robert K | First ImpressionsGreat place.
Holly M | First ImpressionsThe associates were very helpful.
Julie M | First ImpressionsEasy checking and Storage access!
Agatha G | First ImpressionsThe unit didn't have a lock inside, but I went up to the office and got one, not a big deal. Really loved the online check-in!
Christopher A | Online Move InThe prices are way to high.
JONATHAN E | Overall ExperienceAlways friendly and prompt customer service. Safe environment. Well lit at night. Never had any issues with anyone tampering with our trailer.
janice o | Overall ExperienceUnit wasn't swept out but was mostly clean. Easy loading experience, nice staff. Would recommend
Conner H | First ImpressionsI would have moved into a bigger unit but there were non available.
kim b | Overall ExperienceExcept the size of the unit I got was acutually smaller than the one shown… unfortunately
Latece W | First ImpressionsBest place ever……Excellent Staff Members 👍
ROBERT M | Overall ExperienceVery pleased with the crew always very polite and helpful. Yard is very clean and security is present; Great Job!
Richard F | Online Move InEverything was great at this location.
Chris S | Overall ExperienceVery helpful and informative
Olivia J | First ImpressionsIt's a great facility in a convenient location. I was able to get the largest unit at a reasonable price. The staff over the years were always helpful.
NATHANIEL O | Overall ExperienceIt's always a pleasure to do business at this Uhaul.
Andrew N | Overall ExperienceConvenient location(s). Employees were great. The extra dollies and carts were great to help us move our totes to the 2nd floor in 2 trips instead of several.
Jaclyn M | First Impressionsthanks for helping us get an RV storage spot. Sherry and Paul
Roberta G | First ImpressionsClearly a professionally run and well maintained establishment
Cory K | First ImpressionsFast friendly service. Easy sign up. Everyone was polite and knowledgeable. Store was clean and well maintained. Couldn't be happier with my experience. Kiel was the best to work with.
Gary G | First ImpressionsHad my unit for 6vyrs and rated were raised every yearlong time renters should have been giving discounts nit rent increase
MARK B | Overall ExperienceThe entire staff always went over and above to be helpful
Mikayla R | Overall ExperienceThe only inconvenience was that I was told that the storage facility was going to be available for Access 24/7. However when I got to the facility I was not able to get in because a unit was not assigned to me I had to leave my items out side in the truck overnight and go back the next day and finish up the reservation and get a unit. Other than that the service was great!
Twissa O | First ImpressionsAll was.good except the.rate going up in the middle of the contract that I signed. Sheila
Sheila T | Overall ExperienceKyle was very nice and knologable. He did a good job. Thank You
Larry F | First ImpressionsGreat facility and so easy to get in and out.
samuel m | Overall ExperienceVery happy with the professional staff and the storage unit itself. Clean facility with easy access and carts available.
TERRI L | Overall ExperienceVery professional, courteous and helpful staff.
FRANCISCO Y | First ImpressionsI usually only give above average to average ratings. Fortunately your associate Dylan made the experience as less stressful as possible. Thanks!
STEVEN O | First ImpressionsI had a fantastic experience especially since I only needed my storage a few weeks to get a place and didn’t have to pay a fee, that was so helpful!!!
Jessica G | Overall ExperienceAll the above points say it all.
Theodore T | Overall ExperienceGet there on time
scott p | Overall ExperienceKiel was extremely helpful. The other location off of Citrus rolled failed to honor my reservation and he quickly accommodated me.
steve h | First ImpressionsGreat storage place but the roadways between the rows is only 40' wide which makes backing in a 5th wheel a challenge. Only reason I moved to a different location was 50' wide roadways and 15 minutes closer to home.
Robert E | Overall ExperienceEveryone was very knowledgeable and helpful, anytime I called. Such a pleasure to work with the staff at the Litchfield AZ location.
Cecilia B | Overall ExperienceIt was the cleanest storage facility I have ever used highly recommend
Kenneth K | Overall ExperienceAfter hours entrance process was a little confusing with the card swipe machine on the opposite side of the door - i.e. to use the bathroom you needed to walk to the right side of the door - swipe card to show you were authorized then back to bathroom to swipe card to open. Maybe additional signage would help.
Tyler D | Overall ExperienceExcellent service and the facility is clean and efficient. You could beef up or fix the WiFi as I had a difficult time rescheduling mover from my computer trying to use the WiFi.
Lori W | Overall ExperienceTop notch- the staff is super helpful and knowledgeable.
Lori W | Overall ExperienceYou cancelled our confirmed reservation for the moving truck which meant we did not get the free month storage. Last minute had to find a truck elsewhere big enough. You said we had first floor, then gave us furthest away on third floor. All these promises that were suppose to be guaranteed confirmed as stated on your website! What we got was “I’m sorry”. We will never again look at u-haul as our mover. We did try to resolve!! The facility is nice. It’s uhaul that does not stand behind their promises.
John O | First ImpressionsVery helpful
Colleen E | First ImpressionsVery friendly and convenient.
David B | Overall ExperienceEvery single employee at this facility is extremely helpful and extremely friendly. I originally started with the one in Goodyear the employees there are very rude they could care less if they help you or not.
Joyce U | First ImpressionsWe are still moving into the unit that we reserved. We have had excellent customer service since the beginning. I would highly recommend this location. We feel like part of the Uhaul family.
JON C | First ImpressionsThis was the best storage facility that I have ever used. Storage unit I had was perfect for my needs. I rented vehicles a few times which were clean and well maintained. Staff were friendly, knowledgeable and professional. The overall cleanliness was flawless. I give the facility and staff a well deserved excellent rating.
CHARLES R | Overall ExperienceThe lady who made my reservation at the Litchfield location was very pushy. She is at the Goodyear location and.I definitely would not use that location. Her customer service is not all that great 🙄
sean r | First ImpressionsKiel, Thanks for working with us yesterday. Happy to get the 8x10 storage unit. BUT sure look forward to hearing we can move to a 10x15 by beginning of March. We probably will hold off putting anything in our 8x10 until we hear from you. Thanks. Roger
roger s | First ImpressionsSometime had trouble getting in do to insult truck park in the way unloading box storage for warehouse Also I feel if you leave the unit clean you should get a refund with rent left for the month 1/2 left Thanks Robert Beard (623-810-0552 )
robert b | Overall ExperienceNice people especially the manager groped us so much!
Gary W | Overall ExperienceKiel and his team were great, wonderful experience
Craig T | First ImpressionsI want to especially point out that Kyle at the Lynchfield, AZ U-Haul storage Facility, that we worked with was extremely friendly and helpful.
Nathan L | First ImpressionsGreat customer service. Very knowledgeable about products.
Debbie S | First ImpressionsKiel and team are alway professional and courteous.
CARLA W | First ImpressionsKiel and his team were very polite and always available to assist.
LaEunecia R | Overall ExperienceYes your service was very helpful for us. Clean, secure, good price... Thank you very much.
dina h | Overall ExperienceI have always had a great experience with uhaul. The employees at this location was very helpful and pleasant !!! ⭐️⭐️⭐️⭐️⭐️ Thank you !!
Kelli P | Overall ExperienceWe have had nothing but excellent service the whole 2 years we used their facility. the staff have been courteous, friendly and willing to help without asking. They exceeded every expectation that we had. We have moved which means we are no longer in that area. We hope if we ever have to use U-Haul again the next team will be as excellent as this one. Thank you to Kyle and everyone else.
DAWN l | Overall ExperienceStaff was always courteous and informed on the products Uhaul offers
rebecca s | Overall ExperienceOne stop solution to all of our storage and hauling needs.
Anthony F | Overall ExperienceYou guys are a great and reliable company
Jorge M | Overall ExperienceI needed to start the move process to Glendale AZ - and this location seemed to be ideal, being within 7 miles of the future home. Upon renting a UHaul truck, found that I qualified for 1 month free rent - which helps out. I found the staff to be very friendly and pleasant, and noticed that this is a state-of-the-art facility with plenty of cameras and security sensors. The rental unit was spotless and seemed to be very new.
Glen W | First ImpressionsEverything was okay with the storage unit but when you decided to raise the price that's when I decided to take my stuff out, especially right now with covid going on and times are hard and people are unemployed you decide to raise the rent amount not good for me I was almost there a year with you guys but nope had to look for somewhere cheaper.
Patty M | Overall ExperienceFacility is very clean. I was able to unload a 15ft truck by myself thanks to the loading dock and use of carts to move my things to a 3rd floor location using elevator. A+++
Greg S | First ImpressionsThe staff was very helpful and polite!
WILLIE W | First Impressionsin the 10 years I’ve been a customer I’ve never experienced worst customer service from the GM Kyle. I was harrssed by phone calls because of his error and talked to very rude and degrading including his caps in text messages on replies. I was accused and blamed for his issue not properly handling situations. Instead told me when I called the emergency line he didn’t answer because it was 1 o’clock in the morning and he found this was a nuisance and I shouldn’t of called. Was handled very poorly. Make matters worse received a increased invoice starting in February for a absurb dollar amount!! I'll be taking my business elsewhere.
stacey b | Overall ExperienceKiel and team do a great job. Very helpful and informative.
Steven K | First ImpressionsDylan was great to work with. He allowed us to move in 2 days early.
Scott G | First ImpressionsI wish your associate would’ve asked if We were renting a U-Haul truck before charging my credit card. I had told him that my cousin Ruben Drotzmann is picking up a Uhaul truck From the same location tomorrow morning at 9 AM. He is assisting me with my move to your location. The associate said if he would’ve known he would’ve gave me the first month free for storage. I feel he should’ve asked me to double check. If an adjustment can be made that would be appreciated. Call me if you have any questions at 602-818-9182 Gabriel Felix
Gabriel F | First ImpressionsStorage unit did allow water under the door after a rain, wetting several boxes on the floor.
KEVIN B | Overall ExperienceWe had three units as we transitioned to our new state and home. This facility was perfect for our needs and the staff was excellent. They were helpful, professional and friendly to work with.
Becky R | Overall ExperienceWhen I had an issue trying to get autopay to work they were friendly and respectful to me and got the problems resolved.
mary l | Overall ExperienceEvery employee was extremely pleasant
Karyn G | First ImpressionsEveryone was helpful and knew what they were doing which is priceless.
Chris S | First ImpressionsThe service was awesome n personal helpful, thats why we went U Haul.
Maria S | First ImpressionsEveryone was very kind and helpful. Would use your facility again if i had to.
paula h | Overall ExperienceAwesome RV storage! Staff is also awesome! We feel fortunate to have found a spot at this UHaul RV storage!
THOMAS H | First ImpressionsToo expensive
Richard S | Overall ExperienceThey have always been very responsive to serving customers from propane purchases to outside storage arrangements
John T | First ImpressionsIt is difficult to get through on the phone. Long wait times
Jim M | Overall ExperienceThis was a new location and it looks like UHaul definitely got it right. Keep it up!
Solomon W | First ImpressionsEveryone there is very friendly and knowledgeable; even the cleaning lady! Great crew!! Great service! Great place!
Suzann W | First ImpressionsGot the best care from Kyle.
Gina T | First ImpressionsGreat staff who were always friendly and ready to help. U-Haul site always well maintained.
Ike T | Overall ExperienceVery happy with my experience with Uhaul.
Burke N | Overall ExperienceKiel was outstanding and without a doubt a shining star for U haul. He made the experience easy even with changing reservations. Very knowledgeable and easy to communicate with. He has my vote for U-Haul employee of the month.
lou d | Overall ExperienceI had 4 units & one had a black widow spider & daddy long legs & lots of mouse poop. My last day there was cat poop in the hall. Told staff but when I returned before 7 pm it was still there. Need mouse traps everywhere b/c all units had mouse poop but one w/spiders had the most mouse poop. I did tell staff about black widow, other spiders & mouse poop in the one unit.
Joan M | Overall ExperienceDon’t take the insurance, it does not cover the unit, only if something happens to the whole facility. For example, insurance only covers if there is a fire or flood. The CSRs were extremely rude and offered 0 help with the problems I have here. I stored an air loomed piano that my great grandmother gave me, long story short, I went to clean my unit out and the piano was filled with spider webs, black widows, and brown recluses. The people on duty said they couldn’t do anything about it and that the insurance doesn’t cover it so I’m basically SOL.. The general manager said he can’t do anything without pictures to start a “claim”. It’s been 3 days and still haven’t heard anything. I’m furious. Don’t go here.
Blain H | Overall ExperienceThe employees are very respectful. The facility is very clean at all times.
trish r | First ImpressionsOne elevator in the building is not enough with multiple floors and large loading docks to accommodate a lot of people.
RONALD S | First ImpressionsEveryone was nice and helpful.
Dale C | Overall ExperienceThe people at this facility were top notch including management. This was by a landslide the best facility and also the best experience I have ever had with storage solutions. Thanks folks for your efforts.
Merle H | Overall ExperienceStaff was great
Theron L | First ImpressionsDylan provided friendly efficient service and directions to facility area.
John T | First ImpressionsStaff at this location were very friendly and respectful. Appreciated the military discount offered to me. Staff followed guidelines for covid 19.
Ike T | First ImpressionsThe entire staff went above and beyond to help my situation out. My family and I are greatly appreciated to the staff at this location. Thank you.
PEDRO G | First ImpressionsVery nice friendly service!!
john m | Overall ExperienceThe Staff, the facility and the maintenance at u haul at Northern and 303 location is wonderful, awesome, spotless and friendly thank you for your help that's why we keep coming back to this location all the time.
Francisco S | Overall ExperienceManager and staff were extremely knowledgeable and helpful.
ROBERT M | First ImpressionsThe staff and owner have always been accommodating, professional and friendly.. whether in person or on the phone.
rebecca s | First ImpressionsMuchas gracias
rodolfo r | Overall ExperienceThank you for your help Kiel.
sadie h | Overall ExperienceGreat staff
KEVIN B | First ImpressionsKiel is awesome and went the extra mile multiple times.
KYLE S | Overall ExperienceVery courteous staff. Only negative was that one customer in line wasn’t wearing a mask.
MIKE R | First ImpressionsKiel was exceptionally helpful and kind. He and the entire staff always went above and beyond my expectations. Thank you Kiel The McDowells
Mitzi a | Overall ExperienceGreat staff !! Thank you, Highly recommended
JOSEPH G | Overall ExperienceVery courteous and friendly staff.
DUANE B | Overall ExperienceKyle is the best
Josh B | Overall ExperienceOur experience with U-Haul on 303 and Northern was great. However just a little disappointed and confused. We rented 2 units and 1 unit we were refunded on when we closed it. Keep in mind that is was at the beginning of that month. We recently closed our second unit and it was at the middle of the month. We were told that we would not be given a refund or even prorated for the remainder of the month even tho uhaul was paid in full for the entire month. Doesnt seem right to not be prorated for the last 2 weeks. We basically gave those funds away.
hannah f | Overall ExperienceLovely clean facility, and wonderful, helpful people
Cheryl C | Overall ExperienceArrived from out of state and was able to get storage and arrange trailer drop off right a way. Staff was very helpful and friendly. The facility is clean and easy to access!
JENNIFER R | First ImpressionsYour employees were friendly and helpful.
karen h | Overall ExperienceVery knowledgeable staff all of them. I was there one time and one of the staff helped took out my bike rack and i also got the bike rack put in a storage cause i Did not want it in the garage cause my relatives will use it. I do not know who helped me but that staff was so helpful. I will never go to another Uhaul store but Kyle store. All the staff are so helpful.
Elizabeth C | First ImpressionsBest customer service I’ve ever encountered please take note this facility is really the kindest nicest experience I’ve ever had most businesses are far and few in between this is the model business people should take note clean excellent atmosphere and great management A+++
Kevin B | First ImpressionsSo glad there were carts to move items into storage units.
Michelle Z | First ImpressionsThe grounds after entering the RV storage had several large pot holes, sometimes filled with water from the washout area. My unit had multiple screws and hardware that was left over from a previous tenant. Worried about tire puncture.
ed k | Overall ExperienceBrought the family in to compare units. The staff was very polite, professional, and knowledgeable. Made great recommendations and worked with my availability. Will recommend this location based on the employees, best experience!!!!! These guys deserve a raise. I cane in June 13th in the afternoon.
Michael L | First ImpressionsKeep up the good job
Anton P | Overall ExperienceVery happy.
Chris C | Overall ExperienceEveryone in the office is amazing and they are super helpful!!!
Crystal F | Overall ExperienceWe only needed storage for a few months. We didn't feel the need to go back and check on our belongings, we felt they were safe. Justin was always very professional and knowledgeable. If he's not the manager, he should be!
Elizabeth H | Overall ExperienceThe U-Haul storage location at Litchfield Park, Arizona is a great location by far. I've been utilizing their services for some years and I've always been rendered outstanding customer service. A recognition should be given to their employees for their great customer service and for helping out in any possible situation to make things right, "thank you guys".
Edward V | Overall ExperienceI rented a U-Haul trailer in Casper, Wyoming and moved to Arizona. I then rented a storage unit from U-Haul in Litchfield, Arizona. I had great service in both places. I wish all the businesses I dealt with was as organized as these were. I made reservations in both places, showed up and everything was ready and waiting for me. Thanks U-Haul.
Donna J | First ImpressionsGreat staff, Clean and very efficient
ROBERT M | First ImpressionsI was pleased to see how clean, accessible elevator and carts for moving belongings. The online process was very easy. Great experience.
Sonja M | Online Move InThe cleaning lady actually walked me to my unit and had just cleaned it and warned me right off the elevator about wet floors! I actually wrote a letter to the GM Kiel about her she was so awesome! The only thing that went wrong was my card didn’t work after resetting and getting a new card so I have to go back to retry today.
kelly l | First ImpressionsKyle was always helpful and friendly.
Ron J | Overall ExperienceEveryone is great. #teamuhal
Amber B | Overall ExperienceGood location Very convenient
kevin w | First ImpressionsThank you Kyle for calling us when needed! Al
Alan C | Overall ExperienceKyle was amazing with my experience. He made it very easy.
Kelli P | First ImpressionsOnline capabilities are effective and very handy. Kiel is very friendly and provides excellent service. Thanks.
STEPHEN P | Overall ExperienceThey were very clear on all the particulars and respectful and friendly.
mary l | First ImpressionsWe have been so impressed over the years with our storage unit here -- always clean and accessible -- if we ever need a unit again, this location will be our only consideration!
SUSAN K | Overall ExperienceThe cleanest and nicest facility I've ever been in. Would highly recommend to others.
Sabrina L | Overall ExperienceKiel was awesome
Melvin W | First ImpressionsHelpful staff and clean facility
Tony P | First ImpressionsStaff was courteous and professional.
rebecca s | Overall ExperienceThank you Keil for your help with closing our account yesterday!
JOHN P | Overall ExperienceY’all kept the facility very clean and help me out with any problems I ever had.
Richard M | Overall ExperienceStaff are cordial and friendly as always. Thanks for your excellent help.
jerre m | First ImpressionsThe staff was very accommodating and helpful.
janet b | Overall ExperienceThe customer service was excellent. They explained the rates, showed the unit, and provided hours of operation.
Sarah C | First ImpressionsBoth Kyle and Conner were very helpful, knowledgeable, courteous and professional. Excellent phone pre-arrangements and move-in experience rating is well deserved. I Highly recommend to others.
Charles T | First ImpressionsSo far so good good customer service no complaints
stanford v | First ImpressionsWhen we contracted for the storage unit, the computer system was malfunctioning. I hope that system has ben fixed.
David J | Overall ExperienceThanks
David S | Overall ExperienceVery fast service at checking in and getting a storage unit. Very helpful workers here
Mario S | First ImpressionsThe staff was extremely nice and made the process easy.
CRYSTAL V | First ImpressionsI like the air-conditioning and the clean surroundings.
sadie h | First Impressionskyle was very nice and helpful. Good customer skills
Ronald C | First ImpressionsGreat facility, always clean with a friendly staff.
Nathanpaul M | Overall ExperienceVery good service and professional
betty h | Overall ExperienceThe guys there went beyond to make sure I was taken care of and to make sure I was in a unit that would fit my needs and helped out when they could so thank you guys very much for all your help.
Robert W | First ImpressionsEven though i arrived 15 minutes before closing, the young man who assisted me had exceptional information regarding my needs. I got the storage unit i needed, location was perfect, & so was the disco
Sheri B | First ImpressionsIt was very easy. Luis was very helpful when I called and inquired about a unit, as was the young man who help me when I arrived.
rebecca s | First ImpressionsKiel, the manager was very pleasant to work with and professional. The building was very clean and the area we rented was very well cared for. Much, much better than the last place we rented.
JOHN M | First ImpressionsCustomer service at the location was excellent. Very helpful and treated me exceptionally well. The facility was very well kept and inviting. Very impressed and will recommend location to others.
CHARLES R | First ImpressionsHave never used a U-Haul storage facility before - but Kiel and John are both great! They are so pleasing to work with. The container was unlocked and ready for me when I got there. Awesome!
DONALD G | First ImpressionsBest UHaul staff we have ever met. We are 40 years military between us and the level of customer care with this Uhaul is one of top notch.
Billy M | Overall ExperienceThere was a little trouble in the beginning accessing my storage late hours of the night. The staff was great and very apologetic for what happened. Keil and staff were great thank you so much!!!
Lynetta F | Overall ExperienceVery nice staff and convenient to our home.
MIKE D | Overall ExperienceConnor is great taking care of the customer.
Roberto c | First ImpressionsVery consistent facilities and rentals.
ray m | Overall ExperienceI will use Uhaul for any moving needs.
Joyce W | Overall ExperienceVERY pleased with the service and facility.... have recommended to several friends.... will return...
Tony P | Overall ExperienceGreat customer service.
sterling r | Overall ExperienceVery clean and easy to access.
don c | First ImpressionsThis place needs a manager. To step up an put some rules in place an check the work the others perform
David C | Overall ExperienceI rented for 6 years and had no problems
DEBRA R | Overall ExperienceFacility is well-managed and maintained, with several options to meet your storage needs. Staff is friendly and helpful. It can sometimes be hard to reach by phone, but keep trying.
brad t | Overall ExperienceThe lights right in front of our unit were not working the entire year we were renting. The day we moved out, men were working to fix the light.
pennylynn m | Overall ExperienceGreat customer service
JEFFRY Z | First ImpressionsNothing to do with the litchfeld place but when I made my reservation with the lady one the phone not sure how but it didn’t get into the Allie system but I had a reservation email.
Tiae' E | First ImpressionsN/A
genoa h | Overall ExperienceCustomer service was exceptional!
Adel N | First ImpressionsHad no problem
BRIAN B | First ImpressionsWhen I vacated the unit I was renting, it was a quick transaction and I was on my way.
Cynthia C | Overall ExperienceMet all of my needs and answered all of my questions throughly.
Amie P | First ImpressionsWe were very happy to find a covered storage at a fair price , service was fast and efficient
gretchen g | First ImpressionsGreat service. Lots of selection.
Christian B | First ImpressionsExcellent overall.
Manuel C | Overall ExperienceThe person at the desk was great. Isiah was very helpful and nice. He is a real asset to the facility.
JD D | First Impressionsgreat place
lashaina h | First ImpressionsThe gentleman that assisted us was very friendly, professional, and helpful. He physically showed us where our unit was located and explained all other benefits that UHAUL offers. Well done UHAUL!
joe v | First ImpressionsIt would have been helpful to have lighting actually within each individual unit.
carlton d | Overall ExperienceThe staff and manager of this particular U-Haul location were absolutely wonderful all the way threw. One of the best overall business experiences I’ve had. I can not say enough about them! Thank u
jason w | Overall ExperienceEverything was great!!
Manuel C | First ImpressionsIt's very hot in AZ so people would like to work before the sun comes up. The facility opens at six. It's starting to get hot. Earlier gate access would be great.
RICHARD W | Overall ExperienceI rented climate control which was perfect for my valuable to protect from heat. Everytime I was there Lupita was always cleaning, inspecting and very nice to everyone. I would rent again if needed
Carol M | Overall ExperienceAlways have a great experience with uhaul. The customer service is the best! Give all of them a raise!
Henry S | First ImpressionsGreat place with great services.
Henry S | Overall ExperienceVery safe and clean place.
jerry v | Overall ExperienceGreat help all around
Leurik C | Overall ExperienceI don’t like that you can’t use any other lock than the round ones feels like a scam to make you buy these from you.
robert m | First ImpressionsGood attitudes and very customer service oriented even in the 119 degree weather. thank you for being the calm in the midst of our stormy move!
Sandra i | First ImpressionsExcellent facility.
Francis M | Overall ExperienceEverything went smoothly with my storage unit rental. Alk personel working were very professional
burnis w | First ImpressionsI have been a customer with the Litchfield Park uhaul location for a long time. Their staff will do their best to accommodate you and give you the best service even when they are short staffed.
Edward V | First ImpressionsPerson that helped me was not very friendly.
Scott C | First Impressionsgreat experience at this location. personnel very attentive and professional.
HUGO P | Overall ExperiencePleasant efficient counter crew that worked through the process quickly
Randy H | First ImpressionsEverything was fine
Timothy G | Overall ExperienceTop notch employees and super clean and safe facility.
Rochanne H | Overall ExperienceThanks!
David S | Overall ExperienceEverything worked out fine,
Francis M | First ImpressionsI had a very great experience and I will recommend this location to anyone.
Deborah A | First ImpressionsSome issues with employees knowing how to work the reservation system.
kevin g | Overall ExperienceGravel and dirt lot makes for dust covered vehicles especially with street sweepers stirring it up. Entry gate left open often. Anyone can drive in.
Glenn B | Overall ExperienceBest storage units and customer service I’ve had and this is my 9th time moving!
Shawn T | Overall ExperienceThe best
Randall O | First ImpressionsThis location did and provided everything that they said they would and on two occasions they went the extra mile. U-Haul Moving Litchfield Pk Hassel free experience after a cross country move, thanks
darnell d | Overall ExperienceGreat facility. Would use it again if ever needed.
Sid R | Overall ExperienceExcellent facility! Staff always professional! Best of all, the cost good and reasonable!
thomas A | Overall ExperienceI have nothing but good things to say about this U-Haul. The place was always clean and open when I needed to move stuff into or out of my storage locker. Price was right and the service was great.
Scott S | Overall ExperienceOverall it was a great experience. My belongings had been storage for nearly 2 years and by the end of it you couldn't tell. They were clean and kept at a cozy 80 degrees.
donald m | Overall ExperienceThank you
Hayden K | Overall ExperienceThe entire staff at this location was very friendly and extremely helpful. A great example of what excellent customer service should be patterned after.
Jim B | Overall ExperienceThe process of getting a storage unit went very smoothly. The unit was cleaned right away and available for me. I also purchased many boxes there as the prices are better than other stores.
celia j | First ImpressionsThe tenant with the road cleaning equipment has damaged the area around the clean out area causing a constant chuck hole with water in it requiring a red warning marker.
edward k | Overall ExperiencePersonnel who handled loading and unloading U-Box where helpful, friendly and knowledgeable. Really enjoyed working with them.
TOM Z | Overall ExperienceThey were great making sure that my pod was received by my family again thank you
Kim W | Overall ExperienceI was very satisfied with the service I received in renting my RV storage space. Everyone was courteous and thorough.
Timothy B | First ImpressionsSeriously clean
Frank R | Overall ExperienceJohn at the counter was very nice and quite helpful in completing my transaction in a timely manner.
STEPHEN A | First ImpressionsBest Uhaul facility I have had the pleasure to deal with. Employees are efficient, respectful, and go the extra mile to create a wonderful experience.
James K | Overall ExperienceWe ran into to many obstacle, Delivering our U-box and unloading them. Only thing we got out of this was 1st month storage free. Was forced to store our Merchandise at this location.
ROB J | Overall Experience.
Spencer K | Overall ExperienceOvercharged me on everything. Not either money.
Michael S | Overall ExperienceGood customer service.
victor a | Overall ExperienceDidn't worry about my unit During my Storage time . That was important to me.
Sharon L | Overall ExperienceWas very good with the manager when we made reservations two weeks in advance. Just average at check in to get the truck and storage space. very slow returning truck. I still don't have my receipt.
ron g | First ImpressionsNs
Sherman W | Overall ExperienceWe never had to go to the location. But the location did not call us when our items arrived. Seems like they did everything they could to get more months rent out of us.
Andrew F | Overall ExperienceI will use Uhaul again if I need storage.
Robert W | Overall ExperienceFriendly and responsive .. clean facility .. easy to get around
Tony P | First ImpressionsVery perfrostel and lead by manager of great Ability . U haul has been blessed with highly Qualify people great job!!!
Chuck k | Overall ExperienceGeneral Manager Mathew and his team were great! Will definitely recommend!
jason w | First ImpressionsEveryone is very friendly. The floors were always mopped everyday and smelled clean and fresh. The staff even offered to help. I would highly recommend this u haul to my friends.
joanne k | First ImpressionsMatt is absolutely the best manager!!
Richard c | Overall ExperiencePrompt, polite, and very accommodating.
richard d | Overall ExperienceI shipped a pod across the country, NY to AZ.....very nice people, both places. I had no problems and would recommend to anyone to move this way...easy and convenient....
dinamarie m | Overall ExperienceSuper helpful staff James I think is the guy who helped us
Jesse M | First ImpressionsDrop off & pick up of container was a breeze.
Tod D | Overall ExperienceEverything I asked for with a smile
Darrin D | Overall ExperienceAlways kind and will to help
joe r | Overall ExperienceGreat service, helpful, and friendly
Jakeeta W | Overall ExperienceThey did a great job check out was fast and easy
misty m | Overall ExperienceIt was nice to have the storage so close
Ramona C | Overall ExperienceVery kind and helpful staff Thank you
Hayden K | First ImpressionsIt was a nice and convenient location that very well for me. Thank you
MURRAY M | Overall ExperienceDelivery driver damaged our coated driveway the she dropped off U-box. I contacted the manager and he always promised to get right back to me, never happened. Will just dispute charge with card Co
Scott H | Overall ExperienceProbably the easiest storage unti that I have ever rented.
Richard S | First ImpressionsIt was what I needed to store my extra stuff while I sold my house!
Andrew J | Overall ExperienceJust awesome!
larry R | Overall ExperienceStaff was friendly but there was confusion about pick up time.
Traci L | Overall ExperienceHappy to find a space available and Mathew represented your company and facility well.
al c | First ImpressionsThey were very helpful.
Rhonda H | Overall ExperienceAll employees at this facility were helpful and caring the place was very clean and homey excellent job by all
earl c | Overall ExperienceThanks
Rick G | Overall ExperienceExcellent service. Everything was ready when I arrived. Overall was very happy with experience.
Kate C | Overall ExperienceThe service was fantastic! Office was clean.. The road back to the last row kept deteriorating so much I felt uncomfortable driving my car there. Large water puddles also were bad.
cheryl b | Overall ExperienceEverything went the way it should. No issues with good customer service.
john r | First ImpressionsNever had any problems and everyone was friendly and helpful.
Audry l | Overall ExperienceComing from a previous experience you guys were so amazing
Jaqueline W | Overall ExperienceGreat service
Timothy D | Overall ExperienceI used your U Box program..it was very convenient.
Lisa F | Overall ExperienceExcellent facility and service. We stored household goods in their Climate Controlled Area for 6 months. Always very clean and very secure.
jeff h | Overall ExperienceOnly issue encountered was the rolling gate into the RV area. The card reader had issues.
dean l | Overall ExperienceGreat service, friendly, efficient staff, UBox fan for life!
Alvin Q | Overall ExperienceRented a truck from Houston Texas to phoenix Arizona. The truck ran very good no issues I would recommend this company again and again. A+ service.
Rick G | First ImpressionsGreat olace for our boat for several years......
lindon g | Overall ExperienceThe delivery woman was very nice and friendly. She also had very good suggestions on how to place the u-boxes.
Andrew B | Overall ExperienceAll staff have been very friendly an very helpful it's a pleasure doing business with this Uhaul location.
dottie r | First ImpressionsFantastic experience. Communication was great. Would highly recommend.
Shane D | Overall ExperienceMatt was wonderful to me. He explained everything and answered all my questions
Richard c | First ImpressionsStaff was EXCELLENT!!!!
Lyn J | Overall ExperienceVery nice facility, they had my unbox ready fast in and out
MARCO O | Overall ExperienceThe UHaul staff was AMAZING!!!!!!
Cynthia H | Overall ExperienceGreat service!
Chelsey A | Overall ExperienceGood job. Only suggestion is in AZ you need more indoor storage especially 10x20 units.
Jim B | ReservationGreat location and great customer service!!!
LINDA H | Overall ExperienceThank you so much you are a life saver
spencer r | Overall ExperienceI would definitely use Ubox again
Larry J | Overall ExperienceI enjoyed my Uhaul experience
Charles N | Overall ExperienceI rented a unit for 4 months while moving. When I first signed up I gave them all my info and told the staff I would be using the unit for multiple months. After having a unit for 40 plus days, I re
Peter M | Overall ExperienceGreat Service all Around
James B | ReservationFacility nice and clean. Like the air.
sadie h | Overall ExperienceReally appreciate the cleaniness of the unit and being air cooled!
Carol W | Overall ExperienceI would not hesitate to rent another storage unit from this facility. Always clean and staff was always polite and professional.
dennis n | Overall ExperienceVery good service overall and pods arrived and delivered with no damage.
Ladonna M | Overall ExperienceMatt and his crew were very helpful and worked to keep the place in great shape.
Robert S | Overall ExperienceThis place was so clean!
cynthia b | Overall ExperienceOur service was outstanding!! Thank you for making a stressful move, as easy as can be. You told us what and when things are going to be delivered. You kept us completely informed step by step.
Joseph S | Overall ExperienceGreat experience
Robert L | Overall ExperienceVery nice and secure place
Martin V | Overall ExperienceThe entire process far exceeded expectations. They kept me informed by email of U-box’s (2) location, and charges, as they moved from Minnesota to our home in Arizona. Highly recommend them.
Mike L | Overall ExperienceN
Candace B | Overall ExperienceVery nice and friendly staff. I highly recommend this place.
raquel c | Overall ExperiencePretty happy with everything. The door on my unit could use some work
Jim E | Overall ExperienceGood experience
gary b | Overall ExperienceI think the woman helping me was having a bad day, because she was curt with me and didn't seem interested in really helping me. I was confused about some issues and she didn't try to help.
pennylynn m | ReservationHighly recommend
Susan H | Overall Experiencenone
tina m | Overall ExperienceGreatly appreciate the excellent customer service at this U-Haul!
Suzanne W | Overall ExperienceIn early October we reserved a 10x15 unit Litchfield Park. Never received a confirmation number. Called to notify them of a date change and still NO confirmation number. Can't do business without it!!
MARLON H | ReservationMatt and his crew have been great to work with at the location.
Robert S | ReservationWas very happy with my second experience using the Ubox.
Ashlee C | Overall ExperienceI called to schedule delivery and pick up of two containers; excellent service! I did not go into a Uhaul facility, so I cannot answer those questions; there needs to be a "not applicable" option.
Karen T | Overall ExperienceI put my furniture in your facility while my home was being built. The fees were good, staff friendly and I appreciated the service. I have used trucks as well, thank you
kim b | Overall ExperienceThank you for great service
michelle n | Overall ExperienceI had to call several numbers provided by U-Haul until I could find my U-box and have it delivered.
Deborah D | Overall ExperienceCoty was amazing and kind as we went through this process.
michelle n | Overall ExperienceUnits are clean and in good condition. Staff was helpful.
Jennifer C | ReservationNice facility needs a little work on the driveway pavement but clean, friendlly and easy access
helena h | ReservationGreat experience
Terrie G | Overall ExperienceThanks..Great Job!!
David C | Overall ExperienceEverything I contracted with from Seattle was done and completed when I arrived. Good job.
edward k | ReservationOur delivery and pick up women were fabulous!!
Trina D | Overall ExperienceWe had transferred an U Haul box from WI to AZ. Service for storage and delivery went smooth, on time and without any damage to contents. Highly recommend U-Haul for any moving needs/supplies.
Dennis W | Overall ExperienceThanks
ted d | Overall Experiencenice clean facility, manager was courtious and helpful.
MARLON H | ReservationI'm surprised to see how many customers do not read their contracts and then are surprised with unforeseen charges. ALWAYS read your contracts and ask questions if you do not understand the charges!
Suzanne W | ReservationGreat facility, very clean, nice staff.
Brittany M | Overall ExperienceGreat service and professionalism.
Ian S | Overall ExperienceCustomer service was excellent and our things were in great condition.
laurel b | Overall ExperienceCustomer service was excellent and our things were in great condition.
laurel b | Overall ExperienceI never actually visited this U-Haul facility, but the customer service was excellent and our things in storage were in great condition.
laurel b | Overall ExperienceThe ladies and gentlemen that dropped the U Boxes off and picked up were professional and provided excellent service. Math, John and Debbie provided terrible customer service. Facility ? Are N/A.
Andrea Z | Overall ExperienceWe were very pleased with our dealings with this Uhaul facility and especially the manger. We had a couple of issues that we brought to the manager's attention and the issues were promptly resolved.
Doran L | Overall ExperienceThe folks at the Litchfield Park U-Haul facility were informative and very helpful. I would recommend this facility to anyone. Thank you (Mr Nunn) for your excellent service.
Paul c | ReservationNever had a problem with my vehicle stored on U-Haul premises. Been a Storage customer for over 10 years and will be back again fall of 2019. The staff has always accommodated my needs.
JOHN S | Overall ExperienceMark was very courteous, understanding, and a great manager to work with. He took great care of us.
Steve S | Overall ExperienceThe staff was always very friendly and professional. I was impressed with the cleanliness of the storage lockers.
betty l | Overall Experiencethumbs up
Tim H | Overall ExperienceGreat staff and location
Christopher W | Overall ExperienceReally pleased with my decision to send my belongings cross country via the U-pack. Quite delighted! Smooth transaction all the way through! Thank you U-Haul
Cheryl M | Overall ExperienceFriendly, knowledgeable people!
Catherine T | Overall ExperienceGood
Maxwell R | Overall ExperienceGood
Maxwell R | Overall ExperienceMet Matthew, he was super awesome. Thanks for all your help and advice.
Tyrone C | Overall ExperienceThe RV parking area was too dusty due to poor pavement and potholes. The self wash area was caked with mud and muddy water drains right in to the area I would have had to drive through.
Ed S | Overall ExperienceI can't comment on the facility itself as I wasn't ever at the location. All the staff & drivers I talked with were patient & helpful . I look forward to using U Haul again in the future.
julie b | Overall ExperienceHave used UHaul for truck rentals several times. The equipment is clean and ready to use. Always been treated very well. I now have rented a storage space for my RV. The facility is great!
STEVEN E | ReservationWould not recommend this facility. Took 2 phone calls to Litchfield, & 1dispute, for this location to stop taking my money for storage I never had at this location.
lakia L | Overall ExperienceRates quoted online were not the rates allowed on day of rental. Milage rates online were .69 per mile, actual were .79
George H | Overall ExperienceStaff was always helpful and knowledgeable..
Gilbert D | Overall ExperienceNever sent an email telling me that U-box had arrived at location, couldn’t find someone to help with my u-box so I had to drive back to the office. Employees friendly but place seems disorganized.
Savannah C | Overall ExperienceThis was my first time using UHaul Boxes. The whole process was better than the last time I used PODS. I had more control of when the UBoxes would be delivered and the cost was less.
Daniel T | Overall ExperienceThe automatic payment system never worked and would cause late fees everytime I tried to set it up. The staff tried to assist but they could not figure out the problem either so they off set it for me
william l | Overall ExperienceUhaul is the best Thank you
Jerzy S | Overall ExperienceThey fit my need perfectly. Job well done.
don c | Overall ExperienceI would recomend this uhaul facility to anyone.
david j | Overall ExperienceI was very disappointed by the mess and mud back by the wash bay against the west RV storage wall. Too much mud and dirty standing water to drive through for storage of a clean RV.
Ed S | ReservationGreat move-in - fast, efficient!
DEBORAH C | ReservationGood experience
Grayling J | Overall ExperienceThe service to rent a storage unit is very slow. It took almost a half hour to rent a unit.
jose o | ReservationE
Maxwell R | Reservationthe delivery person, a female, was extremely helpful. highly recommend commendation.
bob b | Overall ExperienceWhile Josh was your manager we were extremely satisfied with this facility and your staff. The new manager Jesse is incredibly rude and unhelpful. It was more important for him to clean up trash than
Jaqueline S | Overall ExperienceStaff was helpful and friendly and they were really knowledgeable.
Maxwell R | ReservationVery friendly !! Storage locker clean
Patricia D | ReservationJesse the manager assisted me. Very professional but seemed very stressed out. Not personable for being in a customer service position. But I have rented there before and will still do so.
Bill S | ReservationI did not have to go to the facility to pick up the boxes because we hired movers. However, the boxes were not delivered in time or even the right day. Overall, I wasn’t that pleased.
susan s | Overall ExperienceClean unit. In Ariz, an air cooled storage is #1, but our unit is near the end of a hall with a row of windows around the corner, so it is warmer than other areas on the floor - still cool though.
Carol W | ReservationVery helpful in getting us a rental storage.
james s | Reservationvery professional and helpful
WILLIAM D | ReservationRuss and his team , provide excellent customer service and security.
JACQUELINE M | ReservationEmployees were very helpful and friendly
Cynthia P | Overall ExperienceClean...Staff is helpful. The carts available to load/unload your stuff is very helpful as well.
Frank R | ReservationVery nice employees
Erin U | Overall ExperienceNo issues until my last bill. I was 3 days late and a letter was sent to the back up person on my account. Why after 3 days was it sent, should be over 30 as told at account opening. Not happy.
HARRY B | Overall ExperienceNone
dennis a | Overall ExperienceNo need to visit facility itself. Had UBox delivered to home. Service representative was courteous and most helpful.
Violet J | Overall ExperienceJust started contract 7/19 and got a move out email 7/22?? Assigned a unit that was locked. Assigned another unit but had access card issues twice. Staff not friendly and not overly helpful.
Susan M | Overall ExperienceVery happy w all services
GINA S | Overall ExperienceA little mix up on the delivery date. When the U-boxes were delivered the people were great.
David B | Overall ExperienceWould have been nice if the phone calls would have gone to the correct person. I received a total of 4 and each time i had to give them my sons number who was on the receiving end.
PHILLIP A | Overall ExperienceIt was very easy and convenient we had a great experience
barney a | Overall ExperienceNone
Chris W | Overall ExperienceWe were disappointed to find that when we vacated one of our units, we were unable to be reimbursed for the unused portion of the month. We left the unit on the 16th and had just paid on 7/5/18.
jim m | Overall Experiencethank you for your service.
DAWN l | Overall ExperienceWe thank you for the fast and friendly service you gave us , It made our day a lot Easter. Thanks
teodore r | Overall ExperienceDid not go to the facility. Just had 3 Ubox’s delivered
Robin W | Overall ExperienceJp
John P | Overall ExperienceOur indoor storage building was well maintained and always clean.
FRANCIS B | Overall ExperienceRV Parking was very dusty, blacktop was always very dusty.
Robert M | Overall ExperienceThe location was well taken care of and the staff was always helpful and friendly.
shawna m | Overall ExperienceNo issues at all. Everything went smoothly and on time.
Cathy H | Overall ExperienceThe checkout process was easy, the check in process not so much. The lady that helped check me in made me feel like I was more of an inconvenience than anything else & the reason I marked no for staff
josh g | Overall ExperienceFrom the moment I began renting my storage unit, almost 5 years ago, until the day I moved out, every person there was helpful and attentive. Thank you.
GINO T | Overall ExperienceEntire staff was extremely helpful. Josh the manager went above and beyond our expectations for customer service and made our moving experience significantly more pleasant.
Byron S | Overall ExperienceHighly recommend this location.
manuel c | Overall ExperienceGreat facility, clean with easy access.
greg w | Overall ExperienceWe rented UHaul pods from this location and the service was beyond excellent! All of the staff were so helpful and friendly. This was by far my easiest move yet thanks to them! Thank you!
Keri T | Overall ExperienceI used this storage for two years. Never had any problems and would definitely use again. Thank you.
patty J | Overall ExperienceStaff professional and very helpful Thank you very much
roger m | Overall ExperienceYes, no questions do not do you justice. The amount of road dirt and rocks at the wash area is unacceptable. the facility security was haphazard, I came to an open gate as many times as it was closed.
DUANE W | Overall ExperienceWill use your services again in the future.
Paul C | Overall ExperienceVery nice facility with friendly workers.
Leonard M | Overall ExperienceWe had 2 U Boxes that had been delivered early from North Carolina and the staff got them delivered to us the very same day we called. Everyone went above and beyond to have them dropped off.
Susan W | Overall ExperienceThe u haul pod was very easy and helpful I would definitely use it again!
jackie k | Overall ExperienceDid not like switch to answering service instead of talking with actual staff. Most of the time the answering service could not answer questions requiring travel to the storage site.
ed k | Overall ExperienceWell planned design of the facility. The loading/unloading dock was especially appreciated.
JACK D | Overall ExperienceWorked perfect for us
harold e | Overall ExperienceNot air conditioned."Thermostat" always at same temp no matter when I came, storage items were full of dirt so how airtight is it?Mgmt not helpful, sent me all over place.Wouldnt store again there
Kristina F | Overall ExperienceThe staff at u haul were great!! A pleasure to work with.
Jerry S | Overall ExperienceEverybody was a so nice and friendly I will go back there again if I need☺👍
Kay S | Overall ExperienceOnly storage unit we have ever used that has carts to help you move your things in and out!
PHILLIP R | Overall ExperienceGreat facility. Clean and well kept. Staff is absolutely awesome !
Michele s | Overall ExperienceStaff was very helpful.
Nancy W | Overall ExperienceDidn't see facility. I rented a UBox; moved from MA to AZ. The box arrived a week early, which was good. However when box delivered to home could not get into box because two bolts were not removed.
Mary J | Overall ExperienceWe were very happy with the service and the facility. Thank you
don j | Overall Experiencethank you
Todd S | Overall Experience