Customer Reviews for U-Haul Moving & Storage of Litchfield Park

4690 reviews

16835 W Northern Ave   Litchfield Park, AZ 85340
(1/4 mile west of the Wildlife World Zoo on Northern Ave)

(623) 535-3898

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(623) 535-3898

16835 W Northern Ave
Litchfield Park, AZ 85340
(1/4 mile west of the Wildlife World Zoo on Northern Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

All is well!!! Happy Customer!!

CARLOS C. 
Rating:
5.0

Customer did not leave a comment.

Frank A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LYNDSAY G. 
Rating:
5.0

Customer did not leave a comment.

Shari Y. 
Rating:
5.0

Customer did not leave a comment.

Bryan S.  |  Overall Experience 
Rating:
4.0

Way too many furniture pads provided. I think you should make this optional. 24 pads for 1 ubox seems excessive. I only used 2 pads and returned 3 of the 4 bags of 6 pads to the location because I had no room for them in my ubox. I hope I don't get charged on the receiving end of the ubox which is in a different state.

Jenny L. 
Rating:
5.0

Customer did not leave a comment.

Maggie C. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
1.0

Received late fees after two days from the due date already had a lock on my storage unit after two days of the due date

marie P.  |  Overall Experience 
Rating:
2.0

Make access easier to get to.

KEVIN L. 
Rating:
4.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Love the ladies on the shipping and receiving ends for my services. Thank you, thank you, thank you!

Terrail K. 
Rating:
3.0

Customer did not leave a comment.

Jennifer B.  |  First Impressions 
Rating:
5.0

The gentlemen who helped us was great. Very helpful.

Carolyn M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelley G.  |  Overall Experience 
Rating:
5.0

The wait times sometimes are excessive.

Bruce P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Blaine R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERRY B. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE S. 
Rating:
5.0

Customer did not leave a comment.

ANDREW C. 
Rating:
5.0

Thank you for such a great service

ELZBIETA W. 
Rating:
5.0

Customer did not leave a comment.

GARETH H. 
Rating:
5.0

Fast friendly service was much appreciated.

Douglas B. 
Rating:
5.0

Excellent service

Tim J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GARY RAYMOND M. 
Rating:
5.0

Customer did not leave a comment.

Timothy O. 
Rating:
5.0

Truck was clean and ready. Returned with no hassle. Also no issues when we had to extend our rental. I would recommend to anyone needing a rental to use uhaul.

GARY P. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY E. 
Rating:
4.0

You didn't ask the right questions- I "reserved" a truck from a location in Richland WA at 7am for pick-up, only to find the day before that I could NOT get the truck until 3:30pm. I reserved it for 7am because I knew packing would take ALL DAY. I asked about the "reservation" only to find thats not really what it is and the only available truck of my size wasn't available until 3:30pm. So just what good does it do a CUSTOMER, to "RESERVE" a truck, if you are not going to have one available? I ended up having to drive to Hermiston the day before, to get the needed size of truck. Inconvenient as I was on a timeline with a cross country move, not to mention the extra gas to drive it back to where I needed to pack. Your prices have gone thru the roof too! $2600 for a one way move?? But what choice do people have? You know this, that's why you jack up the prices- those of us that need it, have to pay. You did the same thing to me at my destination with storage units, was going to store at the return facility, "reserved" two units, only to find the same thing, its not really a reservation. So I again had to scramble to find storage at my destination. That doesn't work well for people who are moving cross-country! I can't just hit the road with an entire household and just hope to find storage when I get there. How then would a person, a few weeks out from a move, ever rent your storage? You didn't give me the option to pay as soon as I "reserved" the units, so my assumption was my "reservation" would hold the units until I got there. You definitely DO NOT work well for those moving long distances. Next time I will not even consider U-Haul for my needs. Also will convey to friends and family how your services really work (or more accurately) don't work. I know you don't care- you probably don't read the comments, you already have your money and people still need your service. The location where I dropped off the truck - the man was quite friendly and I was out of there in under 30 minutes, thank god he knew what he was doing.

CHERYL N. 
Rating:
2.0

Customer did not leave a comment.

DANIEL N. 
Rating:
2.0

We initially booked the rental on-line for a 26 foot but called to change the reservation to a 15 foot vehicle which we were told was one way. When we actually got to the location we were informed that this was not the case and that we would have to return the vehicle back to the location even though it was way out of our way. For a company that charges 99 cents per mile, it would be helpful to allow a one way clause, especially when we had booked it that way on the phone. The attendant said if she changed it to a one way we would have to add an additional $70 dollar charge. Also, the vehicle was not full when we picked it up, but were told to ensure it was full upon being returned. I did so, but am wondering why I am not being prorated for the cost of the gas that I had to fill up past what was provided to me. Additionally, when I asked about a military discount, I was informed this was only provided at the actual storage location, which I was using, to store our belongings and yet no discount (Military aside) was given for the use of the truck. I would not recommend using U-Haul in the future.

Robert K.  |  First Impressions 
Rating:
5.0

Great place.

Holly M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mark t.  |  Overall Experience 
Rating:
4.0

The guy who hooked up the trailer did not know what he was doing. Maybe a little training would help them ensure they don't drag the chains and push the electrical connection all the way on. Other than that, it was a good experience.

RYAN G. 
Rating:
3.0

It really seems too expensive.

CHRISTOPHER O. 
Rating:
5.0

Courteous and efficient staff. Pleasant reception and quick/easy, in/out in minutes. Very pleased. Nothing less than expected.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL L. 
Rating:
5.0

All is good.

MELVIN H. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
5.0

The experience at the Litchfield Park location in Arizona was the easiest and most enjoyable U-haul experience I have ever had. The facility was easily accessed, the employees were friendly and competent and we were on our way quickly.

LAURA S. 
Rating:
4.0

Customer did not leave a comment.

Alex A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

EDWARD G. 
Rating:
5.0

Customer did not leave a comment.

Manuel S.  |  Overall Experience 
Rating:
5.0

The associates were very helpful.

Julie M.  |  First Impressions 
Rating:
5.0

Easy checking and Storage access!

Agatha G.  |  First Impressions 
Rating:
5.0

The unit didn't have a lock inside, but I went up to the office and got one, not a big deal. Really loved the online check-in!

Christopher A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TERRISIA R. 
Rating:
5.0

As always friendly, professional and very efficient, rented at this location allot and always a good experience

ROBERT K. 
Rating:
2.0

Pick-up was amazing, friendly and engaged. Drop off and inspection was unacceptable. I used the after hours drop off and was never explained that there was a fee for using it, manager Wes did apologize and reversed it. When I dropped the trailer off I neglected to remove the pad lock and the staff cut it to save me an additional day rental fee, considering “it was” a $60 lock and a combination a phone call could have been but wasn't made. I expressed this to Wes and was given an apology but doesn't change the fact or out come and I'm out a lock I now have to replace. Extremely disappointed and not sure I would recommend this location as I have 3 others around me and a Competitor a little further up the road. Customer service and going the extra mile would and couldn't hurt in today's customer service world and retail. Extremely disappointing…

WILLIAM W. 
Rating:
3.0

Customer did not leave a comment.

geraldine M. 
Rating:
3.0

The prices are way to high.

Jonathan E.  |  Overall Experience 
Rating:
4.0

I was charged for two day and only had the truck for one

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

Walmir B. 
Rating:
5.0

Customer did not leave a comment.

PATRICK J. 
Rating:
5.0

Always excellent customer service, and always very helpful staff!

CHASE J. 
Rating:
5.0

I have used your service several times over the years, and never been disappointed. Thank

THOMAS V. 
Rating:
5.0

Customer did not leave a comment.

Annette A. 
Rating:
5.0

Customer did not leave a comment.

latonya w.  |  Overall Experience 
Rating:
4.0

Don't charge me for 5 gallons of gas when I drove only 21 miles

MIKE W. 
Rating:
5.0

Always friendly and prompt customer service. Safe environment. Well lit at night. Never had any issues with anyone tampering with our trailer.

janice o.  |  Overall Experience 
Rating:
1.0

Everything was great until we were leaving after checking the vehicle back in and the guy who checked the vehicle yelled out “suck my d**k” to another employee loud enough that we heard him clear as day about 30 yards away. I will not be returning here and will definitely make sure none of my friends or family go to this specific UHAUL location. Extremely unprofessional and I'm just glad my kids weren't there.

JUAN R. 
Rating:
5.0

Equipment I rented worked out perfectly. No issues, good experience upon pickup and return!

BILLY G. 
Rating:
5.0

Customer did not leave a comment.

Barb or Bill O. 
Rating:
4.0

Unit wasn't swept out but was mostly clean. Easy loading experience, nice staff. Would recommend

Conner H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glinda N.  |  Overall Experience 
Rating:
5.0

Customer service was excellent and the hand truck I used was brand new. Great experience. Will definitely use them again. Thank you!

Dwayne B. 
Rating:
5.0

Customer did not leave a comment.

Sijifredo D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEVON F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

I would have moved into a bigger unit but there were non available.

kim b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Todd B. 
Rating:
5.0

None at this tine

James D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH L. 
Rating:
5.0

Except the size of the unit I got was acutually smaller than the one shown… unfortunately

Latece W.  |  First Impressions 
Rating:
5.0

My favorite place for rental! Always courteous and thorough.

Stephen A. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

Jeremy C.  |  Overall Experience 
Rating:
5.0

They were FABULOUS, can't thank U-Haul for everything. Made my move easy, and they are so friendly! Thanks for the great team work!

Judi L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER W. 
Rating:
4.0

Customer did not leave a comment.

MIESHA R. 
Rating:
5.0

Customer did not leave a comment.

Hector L. 
Rating:
5.0

Customer did not leave a comment.

Mark H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry W. 
Rating:
5.0

Service was excellent. The web site is slow and hard to understand, it took me a bit to somewhat get it and even so, I wound up calling and speaking to someone, which was long wait times. One improvement, when they leave the message when they will drop off and pick up, rather than ask you to call back to confirm, they should only ask you to call back to reschedule if not good. As that would limit some of their callers as I dreaded needing to call back just to confirm, due to long hold times, so much so I really tried not to miss their calls which was impossible at times. Otherwise I was super surprised on how well the U-Box experience went! Thanks to everyone at U-Haul!!

Andrew N. 
Rating:
5.0

Staff was helpful & friendly.

William G. 
Rating:
5.0

Customer did not leave a comment.

Ty D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas V. 
Rating:
5.0

Service was excellent!

SYLVIA G. 
Rating:
5.0

Efficient service, thorough…

LINDA S. 
Rating:
5.0

Customer did not leave a comment.

Kelly B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly B.  |  Overall Experience 
Rating:
5.0

The crew when picking up was great explained everything and was very patient and nice Drop off not so much. But still a good experience

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Peggy C. 
Rating:
5.0

Nothing everything was up to Para thanks

MICHAEL C. 
Rating:
4.0

Amazing staff All Around great experience

CONSTANCIA P. 
Rating:
5.0

Best place ever……Excellent Staff Members 👍

ROBERT M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Easy Peasy - very professional and well trained staff.

Mark D. 
Rating:
5.0

Excellent customer service across the nation!

GEOVANNI P. 
Rating:
1.0

After completing my entire registration and check in process online, as I went to take possession of the keys to the truck I rented, the manager rudely changed my reservation without notice. He stated, I didn't need such a nice truck and I was forced to start the entire check in process over again. Not only that, but the old truck I was given didn't have the gas it said it did and had tons of surface damage that hadn't been previously documented. As a loyal U-Haul customer I left, very disappointed.!.!

Mark K. 
Rating:
5.0

Thank you to all of the staff for providing great customer service!!!

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

Phillip S. 
Rating:
5.0

Nothing! Great service!

Tom D. 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

Shawn B.  |  Overall Experience 
Rating:
5.0

Great experience, would recommend this service.

roger S. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
1.0

Only used truck for less than a day and could not get a refund for the unused time. Reason is pathetic as I gave them opportunity to rent truck again. Went over mileage by 4 miles and still charged extra as the nearest fuel station was 3 miles away so 6 miles round trip to fill and contract had higher gas usage displayed so lucky for me I took a photo when I entered the truck

CURTIS S. 
Rating:
5.0

Told location about the surge brakes

JAMES A. 
Rating:
5.0

Great experience from beginning to end. Great staff and easy check in/out. Will use this location again!!

JUSTIN D. 
Rating:
5.0

Very helpful

Sereiryth L. 
Rating:
5.0

Good customer service and convenient for check out and in.

Kaoru O. 
Rating:
5.0

Customer did not leave a comment.

Donna B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PRIMO B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Laurie G. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Very pleased with the crew always very polite and helpful. Yard is very clean and security is present; Great Job!

Richard F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DIEGO V. 
Rating:
5.0

Customer did not leave a comment.

SCOTT W. 
Rating:
5.0

Customer did not leave a comment.

ADAM L. 
Rating:
5.0

Customer did not leave a comment.

amy g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica C. 
Rating:
4.0

Truck was not full of fuel, but was reported as full. Had to put 10 gallons in after driving it 12 miles.

DAN B. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
3.0

It's not so much this location as well. It's the fact that my wife and I had to drive to three locations that ended up well over 100 miles just to pick up the uhaul. Not one person was able to do anything to include where we dropped it off. What a complete waste of time. I'll definitely be sure to share my experience with everyone.

Edward J. 
Rating:
5.0

Better signing for access.

Glauber C. 
Rating:
5.0

Customer did not leave a comment.

Bryce C. 
Rating:
5.0

Customer did not leave a comment.

DELLA DEE D. 
Rating:
5.0

Customer did not leave a comment.

ROY M. 
Rating:
5.0

Customer did not leave a comment.

Beckie M. 
Rating:
4.0

I don't know why I'm reviewing this site.

Patrick C. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
3.0

Fix your equipment when it is broken

WILLIAM CHARLES B. 
Rating:
5.0

Everything was great at this location.

Chris S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anita f.  |  Overall Experience 
Rating:
5.0

Very helpful and informative

Olivia J.  |  First Impressions 
Rating:
5.0

It's a great facility in a convenient location. I was able to get the largest unit at a reasonable price. The staff over the years were always helpful.

NATHANIEL O.  |  Overall Experience 
Rating:
5.0

It's always a pleasure to do business at this Uhaul.

Andrew N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ed K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glenda s.  |  Overall Experience 
Rating:
5.0

Convenient location(s). Employees were great. The extra dollies and carts were great to help us move our totes to the 2nd floor in 2 trips instead of several.

Jaclyn M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kellee R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nomda B.  |  Overall Experience 
Rating:
5.0

thanks for helping us get an RV storage spot. Sherry and Paul

Roberta G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derrick B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yolanda S.  |  Overall Experience 
Rating:
5.0

Clearly a professionally run and well maintained establishment

Cory K.  |  First Impressions 
Rating:
5.0

Fast friendly service. Easy sign up. Everyone was polite and knowledgeable. Store was clean and well maintained. Couldn't be happier with my experience. Kiel was the best to work with.

Gary G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tom M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Margaret M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JASONMATTHEW M.  |  Overall Experience 
Rating:
2.0

Had my unit for 6vyrs and rated were raised every yearlong time renters should have been giving discounts nit rent increase

MARK B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David T.  |  Overall Experience 
Rating:
5.0

The entire staff always went over and above to be helpful

Mikayla R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wanda M.  |  Online Move In 
Rating:
5.0

The only inconvenience was that I was told that the storage facility was going to be available for Access 24/7. However when I got to the facility I was not able to get in because a unit was not assigned to me I had to leave my items out side in the truck overnight and go back the next day and finish up the reservation and get a unit. Other than that the service was great!

Twissa O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesse S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Don R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

gayla d.  |  Overall Experience 
Rating:
4.0

All was.good except the.rate going up in the middle of the contract that I signed. Sheila

Sheila T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michele B.  |  First Impressions 
Rating:
5.0

Kyle was very nice and knologable. He did a good job. Thank You

Larry F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dan S.  |  First Impressions 
Rating:
5.0

Great facility and so easy to get in and out.

samuel m.  |  Overall Experience 
Rating:
5.0

Very happy with the professional staff and the storage unit itself. Clean facility with easy access and carts available.

TERRI LYNN V.  |  Overall Experience 
Rating:
5.0

Very professional, courteous and helpful staff.

FRANCISCO Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tom M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kaloni V.  |  Online Move In 
Rating:
5.0

I usually only give above average to average ratings. Fortunately your associate Dylan made the experience as less stressful as possible. Thanks!

STEVEN O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES W.  |  First Impressions 
Rating:
5.0

I had a fantastic experience especially since I only needed my storage a few weeks to get a place and didn’t have to pay a fee, that was so helpful!!!

Jessica G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen S.  |  Overall Experience 
Rating:
5.0

All the above points say it all.

Theodore T.  |  Overall Experience 
Rating:
5.0

Get there on time

scott p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

trish r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ariana G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jason r.  |  Overall Experience 
Rating:
4.0

Kiel was extremely helpful. The other location off of Citrus rolled failed to honor my reservation and he quickly accommodated me.

Josh D.  |  First Impressions 
Rating:
4.0

Great storage place but the roadways between the rows is only 40' wide which makes backing in a 5th wheel a challenge. Only reason I moved to a different location was 50' wide roadways and 15 minutes closer to home.

Robert E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACQUELYN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES h.  |  First Impressions 
Rating:
5.0

Everyone was very knowledgeable and helpful, anytime I called. Such a pleasure to work with the staff at the Litchfield AZ location.

Cecilia B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dwayne b.  |  Overall Experience 
Rating:
5.0

It was the cleanest storage facility I have ever used highly recommend

Kenneth K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GRANT N.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Asher P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vickye M.  |  Overall Experience 
Rating:
5.0

After hours entrance process was a little confusing with the card swipe machine on the opposite side of the door - i.e. to use the bathroom you needed to walk to the right side of the door - swipe card to show you were authorized then back to bathroom to swipe card to open. Maybe additional signage would help.

Tyler D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth K.  |  First Impressions 
Rating:
5.0

Excellent service and the facility is clean and efficient. You could beef up or fix the WiFi as I had a difficult time rescheduling mover from my computer trying to use the WiFi.

Lori W.  |  Overall Experience 
Rating:
5.0

Top notch- the staff is super helpful and knowledgeable.

Lori W.  |  Overall Experience 
Rating:
1.0

You cancelled our confirmed reservation for the moving truck which meant we did not get the free month storage. Last minute had to find a truck elsewhere big enough. You said we had first floor, then gave us furthest away on third floor. All these promises that were suppose to be guaranteed confirmed as stated on your website! What we got was “I’m sorry”. We will never again look at u-haul as our mover. We did try to resolve!! The facility is nice. It’s uhaul that does not stand behind their promises.

John O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jim W.  |  First Impressions 
Rating:
5.0

Very helpful

Colleen E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clearthur L.  |  First Impressions 
Rating:
5.0

Very friendly and convenient.

David B.  |  Overall Experience 
Rating:
5.0

Every single employee at this facility is extremely helpful and extremely friendly. I originally started with the one in Goodyear the employees there are very rude they could care less if they help you or not.

Joyce U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

staci o.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charles h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaclyn R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harrison T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvonne P.  |  First Impressions 
Rating:
5.0

We are still moving into the unit that we reserved. We have had excellent customer service since the beginning. I would highly recommend this location. We feel like part of the Uhaul family.

JON C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lilly A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tim M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONNA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brianna H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lloyd C.  |  First Impressions 
Rating:
5.0

This was the best storage facility that I have ever used. Storage unit I had was perfect for my needs. I rented vehicles a few times which were clean and well maintained. Staff were friendly, knowledgeable and professional. The overall cleanliness was flawless. I give the facility and staff a well deserved excellent rating.

CHARLES R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROGER C.  |  Overall Experience 
Rating:
5.0

The lady who made my reservation at the Litchfield location was very pushy. She is at the Goodyear location and.I definitely would not use that location. Her customer service is not all that great 🙄

sean r.  |  First Impressions 
Rating:
5.0

Kiel, Thanks for working with us yesterday. Happy to get the 8x10 storage unit. BUT sure look forward to hearing we can move to a 10x15 by beginning of March. We probably will hold off putting anything in our 8x10 until we hear from you. Thanks. Roger

roger s.  |  First Impressions 
Rating:
4.0

Sometime had trouble getting in do to insult truck park in the way unloading box storage for warehouse Also I feel if you leave the unit clean you should get a refund with rent left for the month 1/2 left Thanks Robert Beard (623-810-0552 )

robert b.  |  Overall Experience 
Rating:
5.0

Nice people especially the manager groped us so much!

Gary W.  |  Overall Experience 
Rating:
5.0

Kiel and his team were great, wonderful experience

Craig T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

edward b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID R.  |  Overall Experience 
Rating:
5.0

I want to especially point out that Kyle at the Lynchfield, AZ U-Haul storage Facility, that we worked with was extremely friendly and helpful.

Nathan L.  |  First Impressions 
Rating:
5.0

Great customer service. Very knowledgeable about products.

Debbie S.  |  First Impressions 
Rating:
5.0

Kiel and team are alway professional and courteous.

CARLA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angelita c.  |  Overall Experience 
Rating:
5.0

Kiel and his team were very polite and always available to assist.

LaEunecia R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jodi M.  |  Overall Experience 
Rating:
5.0

Yes your service was very helpful for us. Clean, secure, good price... Thank you very much.

dina h.  |  Overall Experience 
Rating:
5.0

I have always had a great experience with uhaul. The employees at this location was very helpful and pleasant !!! ⭐️⭐️⭐️⭐️⭐️ Thank you !!

Kelli P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paula h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andre B.  |  Overall Experience 
Rating:
5.0

We have had nothing but excellent service the whole 2 years we used their facility. the staff have been courteous, friendly and willing to help without asking. They exceeded every expectation that we had. We have moved which means we are no longer in that area. We hope if we ever have to use U-Haul again the next team will be as excellent as this one. Thank you to Kyle and everyone else.

DAWN l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John L.  |  First Impressions 
Rating:
5.0

Staff was always courteous and informed on the products Uhaul offers

rebecca s.  |  Overall Experience 
Rating:
5.0

One stop solution to all of our storage and hauling needs.

tony f.  |  Overall Experience 
Rating:
5.0

You guys are a great and reliable company

Jorge M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Asia R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryan S.  |  First Impressions 
Rating:
5.0

I needed to start the move process to Glendale AZ - and this location seemed to be ideal, being within 7 miles of the future home. Upon renting a UHaul truck, found that I qualified for 1 month free rent - which helps out. I found the staff to be very friendly and pleasant, and noticed that this is a state-of-the-art facility with plenty of cameras and security sensors. The rental unit was spotless and seemed to be very new.

Glen W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SHARON W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ben O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Connie W.  |  Overall Experience 
Rating:
4.0

Everything was okay with the storage unit but when you decided to raise the price that's when I decided to take my stuff out, especially right now with covid going on and times are hard and people are unemployed you decide to raise the rent amount not good for me I was almost there a year with you guys but nope had to look for somewhere cheaper.

Patty M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

william p.  |  Overall Experience 
Rating:
5.0

Facility is very clean. I was able to unload a 15ft truck by myself thanks to the loading dock and use of carts to move my things to a 3rd floor location using elevator. A+++

Greg S.  |  First Impressions 
Rating:
5.0

The staff was very helpful and polite!

WILLIE W.  |  First Impressions 
Rating:
1.0

in the 10 years I’ve been a customer I’ve never experienced worst customer service from the GM Kyle. I was harrssed by phone calls because of his error and talked to very rude and degrading including his caps in text messages on replies. I was accused and blamed for his issue not properly handling situations. Instead told me when I called the emergency line he didn’t answer because it was 1 o’clock in the morning and he found this was a nuisance and I shouldn’t of called. Was handled very poorly. Make matters worse received a increased invoice starting in February for a absurb dollar amount!! I'll be taking my business elsewhere.

stacey b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Perry M.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Jim n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard R.  |  First Impressions 
Rating:
5.0

Kiel and team do a great job. Very helpful and informative.

Steven K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tammy M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexis F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua R.  |  Online Move In 
Rating:
5.0

Dylan was great to work with. He allowed us to move in 2 days early.

Scott G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES S.  |  First Impressions 
Rating:
5.0

I wish your associate would’ve asked if We were renting a U-Haul truck before charging my credit card. I had told him that my cousin Ruben Drotzmann is picking up a Uhaul truck From the same location tomorrow morning at 9 AM. He is assisting me with my move to your location. The associate said if he would’ve known he would’ve gave me the first month free for storage. I feel he should’ve asked me to double check. If an adjustment can be made that would be appreciated. Call me if you have any questions at 602-818-9182 Gabriel Felix

Gabriel F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Madelene H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREY P.  |  First Impressions 
Rating:
5.0

Every employee was extremely pleasant

Karyn G.  |  First Impressions 
Rating:
5.0

Everyone was helpful and knew what they were doing which is priceless.

Chris S.  |  First Impressions 
Rating:
5.0

The service was awesome n personal helpful, thats why we went U Haul.

Maria S.  |  First Impressions 
Rating:
5.0

Awesome RV storage! Staff is also awesome! We feel fortunate to have found a spot at this UHaul RV storage!

THOMAS H.  |  First Impressions 
Rating:
5.0

They have always been very responsive to serving customers from propane purchases to outside storage arrangements

John T.  |  First Impressions 
Rating:
5.0

Everyone there is very friendly and knowledgeable; even the cleaning lady! Great crew!! Great service! Great place!

Suzann W C.  |  First Impressions 
Rating:
5.0

Got the best care from Kyle.

Gina T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David T.  |  First Impressions 
Rating:
5.0

The employees are very respectful. The facility is very clean at all times.

trish r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

helena h.  |  First Impressions 
Rating:
5.0

The staff and owner have always been accommodating, professional and friendly.. whether in person or on the phone.

rebecca s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glinda N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JORGE S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David H.  |  First Impressions 
Rating:
5.0

Best customer service I’ve ever encountered please take note this facility is really the kindest nicest experience I’ve ever had most businesses are far and few in between this is the model business people should take note clean excellent atmosphere and great management A+++

Kevin B.  |  First Impressions 
Rating:
5.0

So glad there were carts to move items into storage units.

Michelle Z.  |  First Impressions 
Rating:
5.0

Great staff, Clean and very efficient

ROBERT M.  |  First Impressions 
Rating:
5.0

Kyle was amazing with my experience. He made it very easy.

Kelli P.  |  First Impressions 
Rating:
5.0

Helpful staff and clean facility

Tony P.  |  First Impressions 
Rating:
5.0

Staff are cordial and friendly as always. Thanks for your excellent help.

jerre m.  |  First Impressions 
Rating:
5.0

The customer service was excellent. They explained the rates, showed the unit, and provided hours of operation.

Sarah C.  |  First Impressions 
Rating:
5.0

Very fast service at checking in and getting a storage unit. Very helpful workers here

Mario S.  |  First Impressions 
Rating:
5.0

The staff was extremely nice and made the process easy.

CRYSTAL V.  |  First Impressions 
Rating:
5.0

kyle was very nice and helpful. Good customer skills

Ronald C.  |  First Impressions 
Rating:
5.0

Kiel, the manager was very pleasant to work with and professional. The building was very clean and the area we rented was very well cared for. Much, much better than the last place we rented.

JOHN M.  |  First Impressions 
Rating:
5.0

Customer service at the location was excellent. Very helpful and treated me exceptionally well. The facility was very well kept and inviting. Very impressed and will recommend location to others.

CHARLES R.  |  First Impressions 
Rating:
4.0

Great customer service

JEFFRY Z.  |  First Impressions 
Rating:
5.0

Customer service was exceptional!

Adel N.  |  First Impressions 
Rating:
5.0

Met all of my needs and answered all of my questions throughly.

Amie P.  |  First Impressions 
Rating:
5.0

Great service. Lots of selection.

Christian B.  |  First Impressions 
Rating:
5.0

I was very satisfied with the service I received in renting my RV storage space. Everyone was courteous and thorough.

Timothy B.  |  First Impressions 
Rating:
5.0

John at the counter was very nice and quite helpful in completing my transaction in a timely manner.

STEPHEN A.  |  First Impressions 
Rating:
5.0

Drop off & pick up of container was a breeze.

Tod D.  |  Overall Experience 
Rating:
5.0

Happy to find a space available and Mathew represented your company and facility well.

al c.  |  First Impressions 
Rating:
4.0

Everything went the way it should. No issues with good customer service.

john r.  |  First Impressions 
Rating:
5.0

The folks at the Litchfield Park U-Haul facility were informative and very helpful. I would recommend this facility to anyone. Thank you (Mr Nunn) for your excellent service.

Paul c.  |  Reservation 
Rating:
5.0

Have used UHaul for truck rentals several times. The equipment is clean and ready to use. Always been treated very well. I now have rented a storage space for my RV. The facility is great!

STEVEN E.  |  Reservation 
Rating:
4.0

Very friendly !! Storage locker clean

Patricia D.  |  Reservation 
No reviews have been submitted for this location.

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