Why go anywhere else!
Jason G | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Mt Branson
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Would be great if there wat a half day or 4 hour rental option.
KIMBERLY EAwesome thanks
WILLIAM MI will refer my friends/familyy to Uhab
DONA R | Overall ExperienceThe staff at Nt Branson are great. They always go above and beyond.
CHANDRA WI Didn’t y see that There wasn't 24 hour access to unit which is kinda of inconvenient
Cynthia P | Online Move InKeep up the good work !!!
PAULA BCheck-in for my truck was fairly quick (online reservation to counter checkout). Staff was helpful, especially Peter. Truck was clean and easy to drive out the yard. I didn't need any supplies, but the retail office had lots of support materials available. The only slight delay was getting the keys, which were found in a night drop box. Drop off was the easiest part; I walked in, handed the agent my keys, responded to her question that I was simply returning the truck I'd just parked at the curb, and was thanked as I left the store. (I was advised that any adjustments to my reservation and prepayment would be handled; I have a 30-mile refund due for less driving than estimated.) Great experience!
WESLEY TCrazy good staff
JIMMY H | Overall ExperienceAfter a poor day the day before they were awesome
JOHN Bthe best experience that I have ever had renting a space. Very nice and helpful staff. very nice and clean facility....I would recommend this location to everyone. I also rented a truck and had a wonderful experience as as well.
ELIZABETH E | Overall ExperienceVery friendly staff
Raymond G | First ImpressionsThe whole experience was very friendly orientated.
Roy G | First ImpressionsGreat customer service!
Susan TReally good 👍
GREGORY T | Overall ExperienceWe had unit 157. The lady that was always there helped us a lot. Very friendly and helpful and knowledgeable.
MICHAEL J | Overall ExperienceThe people at mt branson are very nice and very friendly i would highly recommend this place to everybody
DAN J | Online Move InDidn’t just move in. Been there for 12 years.
JOHN A | First ImpressionsNo issues
STEVEN PExcellent customer service! All the staff make it a point to welcome you and make you smile. I was impressed how clean both the storage units were. Thank you for all the hard work and dedication, it shows and is appreciated.
LISA P | Overall ExperienceGreat experience!
JAMES LMake sure app is working so store has correct information on file and there is no issues with phone numbers or contact information
DUSTIN EAll the employees I felt with were great. But the truck was not in the location where I booked online. The U-Haul employee had to search and call around to find my truck. It was located not far from the original location, but when your paying movers $100 an hour it gets expensive to have just sitting.
MICHAEL HMy experience was really great. The customer ice was a breath of fresh air and the employees assisting me were very helpful and made me feel like they wanted my business. They sounded like they love their job. Price of overall transaction did seem a little more than I thought but overall I was very satisfied
Lance CThe overall experience was great until we cleared out the unit. At some point the unit had water in it. When we began unboxing things that had been on the floor, everything was moldy. Many of our clothing items and furniture pieces are ruined and had to be thrown out.
Travis R | Overall ExperienceThe attendees were extremely kind and helpful. Very pleasant people and knd.
James J | Online Move InThe mobile pick up took way too long, it needs to be updated/improved/simplified. We probably won't be using uhaul again because of the hidden fees and aggravating pick up and drop off.
KIMBERLY HStaff was very friendly and helpful. Great experience.
Hobson FThe absolute best customer service at the Mt branson location
Bernadette GFriendly & Helpful
Rachel MVery friendly customer service !
Ashley BI like it just like it is. Nice employees, equipment is well maintained, and very clean.
david CThanks again for everything! By far exceptional service!
Jeff Hstorage units are clean and easy to get to
ANITA GFriendly staff and GREAT new truck!
jack jExcelente atención del gerente
Juan C | Overall ExperienceStaff is wonderful
Nancy YGreat location. Very friendly and knowledgeable
DARRELL SNeed better customer service at the location in order to explain how to drive the cargo van and maintain it better cuz it ran like crap not a good experience at all for me
Paula HUnfortunately the climate controlled unit flooded and my electronic equipment and media were all exposed and damaged. The onsite staff was as helpful as they could be. The insurance company that Uhaul uses was not accommodating at all and wanted me to jump through many hoops before they would even consider reimbursement of a claim. I understand that the renters of the other climate controlled units that were affected by the flooding were unsuccessful in getting their claims reimbursed as well. I hope there is a way that this Uhaul site can get a contract with a better insurance provider.
ADAM W | Overall ExperienceService was Great
Quinna CGreat experience with staff. Very helpful. We will be back.
Nancy YEveryone was very nice and helpful thank you!
Michael F | First ImpressionsFriendly, fast and efficient.
Cynthia HFriendly, helpful staff! Great customer service!
Rebecca FWebsite for hiring loading labor was problematic did not work Had to call to make a reservation
Richard SPeople there are very kind and very helpful I had a wonderful experience thank you very much
Tamy JIt was a little moist in the storage unit building but it doesn't seem to affect anything inside the storage lockers themselves.
Tim I | Overall ExperienceThe young lady that helped us was so kind and friendly!! We’ve rented a lot of trucks lately and she was by far the best yet!
James DThe self storage was great. However, the trailer I rented (4x8), was 222 bucks for one day. Over one hundred dollars more than advertised. I even returned it a day early. They kept 20 bucks of my 60 dollar deposit for returning the trailer 'after hours'. I never know that 10 am on a Monday morning was after hours. I'll never rent from u haul again. Thanks!
Daniel P | First ImpressionsAwesome possum I love it
JIMMY H | First ImpressionsCameron was great with working us due to unexpected circumstances. I will most definitely recommend others to use this location.
Tim RAlthough the truck was very clean, this truck was tired. The engine sounded like it was about to die. Clicking and clacking, slow going up the hills. Luckily I wasn’t hauling anything heavy. 156k miles on this rig. I didn’t know you all kept these that long. I drove it 40 miles and filled it up 6 gallons, if it was full at the start that about 7 miles to the gallon. I can’t imagine driving this any distance at all.
robert vCameron was just super helpful and got us out of a real jam. Much appreciated!!
Ken WVery nice location, clean, very nice personnel.
Judy PThe girl in office was amazing!
Nanette P | First ImpressionsVery efficient and friendly service! A+ they are amazing people!!!
Kathryn MInside business reeked of Marijuana. I gave it a break but then went to check into the truck and inside the cab wreaked of marijuana, she tried to give me another truck and it wreaked of marijuana so I settled for the third one only because I was desperate. When I returned it a different lady said yeah she said we had a skunk problem and I said that's called skunk weed. Anyone can tell the difference so please don't try to make me feel stupid
Brian KKelly and Kara were very helpful and nice
Stacy G | Overall ExperienceKelly is awesome
Megan mlower overall price
Robert KGreat customer service.
Robert M | Overall ExperienceVery friendly
Keith MKeep the staff you have they were very knowledgeable and helpful, the ladies also helped me find a storage unit which turned out to be the perfect size! Thank you and not only will I use uhaul in the future this location will be my first choice.
Billy EVery good I would recommend you very clean very respectable thank you for a great service
Tibbs GCharged $252gor dropping off at a didn’t location. Never mentioned that at all.
kay jI had the ubit for three years after my wife died and everyone was so kind to me over the years.
TAMMY S | Overall ExperienceWork on your telephone pick up option, it was pretty slow at some points.
Cheryl SThe lady that helped me was an excellent ambassador for U-Haul !
Larry WKelly was so helpful and pleasant to work with.we have decided to make this store our go to for all ofvour future Uhaul needs.we will let everyone know this too.
Kenneth MBrant was EXCELLENT in customer service and was a pleasure to work with. Highly recommend this new location!!
Brandon HThe only semi- negative is that I didn't receive my email receipt. Otherwise I would rate the experience beyond reproach.
patrick kThanks for having us lovely place to store Mr treasures ☺️☺️☺️
FRANCES C | Overall ExperienceCustomer service is great! No issues. Great running 10 foot Uhaul truck!!! No issues at all with functionality. I would recommend this facility to anyone who needs a Uhaul of any size and talk to the manager because I found all the ones I used in Branson and in Hollister at All About Me to be very very helpful and good 😊💯 to me and my family as I have 2 young boys too!!!
Jo SI was so Thrilled!!! Everything was set up so clear and and quickly !! We were greeted by A very knowledgeable and kind agent. Everything went as planned !! Thank you !!
margie wThe employees were friendly to a fault. Extremely considerate and knowledgeable. Recommending to all my family and friends.
BRANT G | Overall ExperienceOverall, great. Keep things the same.
JOSHUA H | First ImpressionsExcellent service. They made it easy. Thanks. Will use again.
tony cWhen uhaul took over the Mt. Branson storage I was not informed in a timely manner that I could no longer store my motorcycle there. Therefore I had to get another unit elsewhere and it cost me $74.00 because of the timing. NOT GOOD.
STEPHEN S | Overall ExperienceStacy was awesome. Super helpful and accommodating. We appreciated the great service after a long day of driving!
KEVIN BBrant and Stacy were so very helpful! Stacy was just awesome in the service she gave us when we checked in. She made our day!!
KEVIN B | First ImpressionsJadelyn was really helpful and professional. Awesome experience
JAMES W | Overall Experience