Customer Reviews for U-Haul Moving & Storage of Manistee

Rating:

5.0

My counter gal was great!

Rating:

5.0

The printing on the contract is very small and difficult to read. The people were very nice and the time needed to check in and out was quick.

Rating:

3.0

Clean the equipment and make sure trainees (read: new or inexperienced) actually know what they are doing before setting them loose on a customer. This was my 3rd trailer rental in my current move, other two went fine. I set up the rental using the app, which went fine, but when I arrived to pick up, the person at the counter tried to tell me it would be ~$100.00 more. Once that got straightened out she goofed-up the computer, and her co-worker couldn't correct the issue; a manager had to be called to fix it. In the process I lost my preferred drop-off uhaul (Escanaba, MI) and had to drop at a contractor instead (Agawa Rentals, Manistique, MI).

Rating:

5.0

Great customer service in Manistee Mi

Rating:

5.0

The guys I talked to we're very friendly & helpful.

Rating:

5.0

Nothing ! Professional staff

Rating:

5.0

The ladies that checked me out in Manistee had the truck ready to go, helped me with changes anf got me on the road in good time. Truck drove great. Truck return was easy in Florida. Good Trip.

Rating:

2.0

Clean them!

Rating:

5.0

Great storage facility. Always helpful staff and secure. Will be renting indoor storage again here at the end of the camping season.

Rating:

5.0

Jack is a great guy

Rating:

4.0

Same as above..

Rating:

3.0

Would recommend only because it’s the only one in the area, our dolly car pull was so rusted it took over an hour to remove ratchet straps

Rating:

4.0

Only one person working. It was Saturday.

Rating:

5.0

This is an excellent location. They made the return process very easy.

Rating:

5.0

The app was not working for me to return the truck and I didn't have a vehicle to drop it off myself so he dropped it off for me I hope I didn't cause too much confusion or problems

Rating:

5.0

Kayla general manager pleasant helpful

Rating:

5.0

Had a lane for check in. No one showed up. Had to go inside and find someone and they said just drop it off. why have a drop off lane if no one comes out for check in.

Rating:

4.0

None

Rating:

5.0

I was extremely impressed by their teams customer service! Staff was helpful, professional, and courteous at all times. All our storage needs were addressed adequately. Kara is an outstanding asset! We appreciate all the support! Thank you!

Rating:

3.0

Lady working was friendly to talk to but did not help us find truck or storage unit. Was very disappointed in the actual service. We walked around parking area for about 25 min looking at all trucks and found ours which we had to enter from passenger side as it was parked so close to others door would not open.

Rating:

5.0

I have stored my travel trails at Uhaul in Manistee for the past year. It has been a great experience. I understand the supervisor Jack was recently let go. I enjoyed working with him, and wonder why he was terminated.

Rating:

2.0

This process started out simple. We made the reservation for the time and day we wanted. But our mistake was picking the mobile check out instead of in the building. We were supposed to pick up the vehicle at 11, but ended up not leaving the u haul center until 12. It took them 20 minutes to just call the reference number they make you provide. After waiting for that, we thought everything would finally be moving along. We found where our truck was parked in the lot, but unfortunately we still had to go inside to grab the keys. This took about 30 minutes. The was only one person in there running the place and he was helping out a customer already. So we had to wait. Once it was our turn, the person then makes a comment on how there was something wrong with the vehicle, but couldn't tell us what and it wasn't even supposed to be rented out. The mileage was also wrong in the system, so they had to go outside and take a picture of it. We finally think we have gotten through all the crap, only to get stuck in the snow before we even made it out of the parking lot. They also didn't clean the snow off the top of the truck, so it fell onto the windshield while we were driving. I also rented a utility dolly for 7 dollars and didn't get it with the truck. Lastly, the time it took them to check out the truck counted against our time. So we paid for 4 hours of moving time and only got 3.

Rating:

1.0

Had issues with lighting on the trailer.

Rating:

5.0

Very icy in the parking lot.

Rating:

5.0

Previous customer (s) had not reported that the steering was 45 degrees off center and very likely need an alignment to prevent additional repair costs and tire imbalance. This could have easily been caught if corporate would provide enough gas allowance to allow staff to test drive each vehicle in order to decrease the dependency on customer reporting of issues.

Rating:

5.0

Thank you

Rating:

5.0

I would recommend this storage place to anyone that needs it.. better than any other storage place

Rating:

5.0

Jack is great! Looking forward to working with him on my next move.

Rating:

3.0

I had to put 100$ of gas before I ever got out of manistee as there was just a 8th of gas in the truck and it was about to run out.

Rating:

1.0

Zero for customer service when I returned the trailer. Waited 20 minutes then went inside to find zero employees. Called and was told that I would need to download your app to return the trailer. When someone finally came out he was RUDE. He apparently was loading a trailer truck and I guess that's my fault? He bitched at me to do the return on the app. I don't want the app and I'm not your damn employee! Absolutely the worst customer service ever I returned it a day early at 9am.

Rating:

5.0

This location is one of the best I have encountered

Rating:

1.0

The manager, Jack Serio, canceled my reservation even though we had a phone conversation just a few days before that it would be a late pickup as driving 400 miles from Ohio. Good grief. Total jerk move. Thank goodness there was another truck available and the young man at the desk worked things out.

Rating:

5.0

Better policies- I picked up the truck. No ice scraper to clear the ice covered windows. Had the truck for less than a hour and a half for a 24 hour rental, drove it for 37 miles from the paid for estimated 60 miles, didn’t use the appliance dolly or moving blankets and because the extremely bad weather I was unable to utilize the truck, not wanting to damage or get it stuck - returned it. No type of discount or refund. Very disappointing with the overall experience!

Rating:

3.0

The cab of the truck smelled like cigarettes and prison

Rating:

5.0

Everything went smooth and the worker was able to speak to us

Rating:

4.0

Have a most common question and answer print out

Rating:

5.0

The trailer I rented a 6ft X 12 Ft trailer with a ramp. The trailer ramp and back side of the trailer are not full sized for the trailer width. The ramp and back opening is only approximately only 56" (4ft-8inches) wide, which is pretty far from an advertised 72" width. I didn't find this out until I went to load a 60" wide 4 wheeler onto the trailer and it didn't fit. I ended dropping the u haul trailer at the dealership and borrowing one from them. It resulted in a 2 hour round trip to bring the dealer's borrowed trailer back and picking up and return the trailer to me. The dealer I rented from was very nice and the rental process was great. However the information online about sizing needs to improve and have warnings to avoid customers renting the wrong sized equipment.

Rating:

5.0

You have a great crew in Manistee

Rating:

5.0

Jack is a great Manager of this facilty. He has always been very friendly and accomodating. Over and above service!

Rating:

5.0

This facility is great. It is so convenient to use. Jack and his team are great to work with, Jack goes above and beyond for the customer. Very professional and a big asset for our area! Thank You!!!

Rating:

5.0

Your Manistee crew is Awesome, they all deserve a raise

Rating:

5.0

Very convenient and courteous service.

Rating:

4.0

Very good experience. The storage area was fairly new and well maintained. Helpful and friendly people.

Rating:

5.0

Easy drop off with assistance from the staff to decouple the trailer!

Rating:

4.0

Drop off was smooth and easy.

Rating:

5.0

I wz very impressed last year when I rented a LG truck & recvd one month free storage on any size unit. I actually ended up renting 2 units. Even get a free lock & keys 👍. Clean, dry & very convenient access to unload & load. No wx issues 🙂👍. Workers R always friendly & very helpful. Very impressive. Well done.

Rating:

5.0

Helpful. Had many choices to choose from. Thank you.

Rating:

5.0

Nothing

Rating:

5.0

The best storage facility I’ve ever used.

Rating:

2.0

Workers need training on the products offered!

Rating:

5.0

Put a jack on the trailers if you are returning after hours it is difficult to unload some of those trailers.

Rating:

5.0

The employees here are very helpful and always go above and beyond expectations. Thank you

Rating:

2.0

Truck reserved was not available. Was offered a larger truck for same rate which I wasn’t interested in. Asked for a discount and was denied unless the counter person asked a District Manager which I said, yes, call him. This person was very rude….. The DM offered a 20% discount. The interaction took way too long. The staff at this location need more training….

Rating:

3.0

Work with the individual U-Haul location in person. Never use the U-Haul website or app! The website and app will only leave you looking elsewhere for equipment! Very disappointing!!!

Rating:

5.0

Jack was awesome! The trailer was ready and he made the process so easy and convenient.

Rating:

5.0

Jack is great!! Wonderful attitude a great customer service!

Rating:

5.0

The return location was not the originally planned drop off location. But they worked with our originally dispatcher and we were able to drop off to a location much closer to our destination. Thank you!

Rating:

5.0

There were no issues.

Rating:

5.0

Unit pulled great Employees were informed and courteous Great experience for me

Rating:

5.0

Manager was very helpful and even gave a veterans discount. Truck ran great for entire cross country trip.

Rating:

4.0

I have not been refunded my entire amount. I was charged an extra $100 for the truck and an extra $100 for the trailer. Because my card was a “prepaid” card. I was only refunded for the truck

Rating:

5.0

Received great customer service from Sidney! Thank you!

Rating:

3.0

Be friendlier and more professional.

Rating:

4.0

General Manager was very kind and helpful. My only struggle was returning during after hours, and it was just a poor process with the UHaul App, not accepting the information and requiring me to restart the process. There should be a spot in the Return Process to indicate that payment was made at equipment pickup, or better yet it should know that I made the payment at equipment pickup.

Rating:

2.0

When you give back hours for truck rental, but keep monthly rental fees even 5 days into a month — that’s really a scam. I did contact the site and got a real smart Alec reply. Would not recommend to anyone.

Rating:

5.0

Everyone is really nice and helpful. Box returns are easy.

Rating:

5.0

Clean the trucks with a non scented product.

Rating:

5.0

The two gentlemen who ran the center in Manistee were a credit to you. They were enthusiastic and knowledgeable. I can't remember two young people who were trying harder to be good at what they were doing.

Rating:

5.0

Jack Serio and his very capable staff, especially Kara did a wonderful job preparing all the paperwork and the equipment that I needed for my rental. The new facility in Manistee is amazing with all that it offers. The U-Haul Company has really done a great job with what was just a empty, vacant K-Mart Super store. I will definitely recommend this U-Haul facility to all my family and friends. Joe

Rating:

4.0

I didn’t like the fact that I had to rent storage on the same day that I was moving furniture into my rented storage. I would have preferred to have been able rent the unit prior to my moving day. Everything else, including the rental truck was good!

Rating:

5.0

More informal about mileage because we didn’t use the mileage we thought and he said would be reimbursed but never heard

Rating:

5.0

Jack Serio (Manistee General Manager) was amazing. He was resourceful and helpful with our storage situation. We stored a vehicle in the colder months, and came by to pick it up for the summer. We had a lockout issue and a battery issue, and Jack happily assisted us with both. What could have been a long day of us figuring out what to do, was made simple and efficient by Jack's participation. He went above and beyond to make our experience an enjoyable and memorable one as well. Thanks again!

Rating:

5.0

Outstanding all around!!

Rating:

5.0

This is a top notch U-haul facility in Manistee. Jack Serio is an extreme asset to you business.

Rating:

5.0

I wz extremely pleased w the convience of hours accessibility. EZ in & out w card. Love ur padlock given w each unit. Always pleasant courteous service. High security & temp control & motion sensor lighting. .Love the LG bay area for being inside to load or unload., & many carts for service. DONE RIGHT 👍👍👍. I have highly recommended ur business since I rented 2 units last Nov. 💯% totally satisfied. Even used ur truck rentals w the same satisfaction.

Rating:

5.0

Very pleased! Jack is wonderful to work with. Always happy and wanting to make the experience good. The young man deserves a raise!! 😀

Rating:

5.0

Well run facility. Except phone system sucks hard to communicate over the phone. System sends to to an irrelevant app.

Rating:

1.0

You can't take your own vehicle out when you want us very stupid so I took my money back

Rating:

5.0

.

Rating:

5.0

Jack was very helpful and considerate.

Rating:

5.0

Very clean and complimentary carts are greatly appreciated.

Rating:

5.0

The gentleman at counter on 4-10 was Great.. They were experiencing computer issues . He worked over the phone with his Boss Jack who was at home for the night to secure our reservation! Simply FANTASTIC CUSTOMER EXPERIENCE from this location . I would have given them a 6 star rating if it were an option. Thank You Team Manistee U Haul ! Tom

Rating:

5.0

Excellent staff and looking forward to storing our camper with u haul again!! Two thumbs up

Rating:

5.0

Jack is amazing. Super nice place. Much appreciated.

Rating:

5.0

Rob was exceptionally helpful.

Rating:

5.0

Best Uhaul location I've ever worked with.

Rating:

5.0

Jack was very personable and made me feel like her cared about my belongings just as much as I did.. I felt 110% safe having my things there. The lights programmed to your movement in your unit and the regulated temperature makes your electronics alot safer as well. Loved this.ace.

Rating:

5.0

Staff is always friendly and helpful.

Rating:

5.0

Ur Manistee U-haul storage facility is top-shelf storage. Drive-in bays. Inside storage for out of the weather to unload & load. 24/7 access w motion sensor lighting. Inside bathroom facilities. Key card to sign in/out. Very impressive. Been telling others what a great storage facility. + one free month unit rental w truck rental. Again.... Very impressive. Done Right 👍👍👍

Rating:

5.0

Jack has been very friendly, helpful, and terrific to work with!

Rating:

5.0

Thank you for everything. I feel good about storing my vehicle with you.

Rating:

5.0

Wonderful place and great staff. They are always pleasant and Jack has always been very helpful.

Rating:

3.0

Not really welcoming. Didn’t offer to show the location of unit or why to get to the unit. Had to figure things out on my own. But have the paper with a list of rules.

Rating:

4.0

It's not right that u hall dosent give back ur money of enthing u rent. I rented a truck for 3 days returned it 1 one paid for 2 days, and I rented a storeg unit and only used it for 11 days and they wouldn't give back eny money on eather. So it's wrong as they renet the truck right away was hurred to get un loaded so they could re rent it and the storeg united it was left clean and they rented it out the next day. So they're keeping money that's not there's it could be pro rated and refunded back to the person who rented it. So I feel they r scamming pepole out of money.its wrong a d someone could do somthing about it ?.?.?.??.?.......??????? I rented the storeg unit for the month not daily

Rating:

5.0

The stroge coust to much and I will be moving stuff out as soon as I can and it coust way to much to rent enything from u hal

Rating:

5.0

Staff was very very helpful

Rating:

2.0

I called the number listed multiple times before reserving a unit but nobody ever answered and no voice mail ever picked up so that a message could be left. I reserved a unit online anyway as that seemed the only option. I was not given a unit number upon completion of credit card info, only told what to bring on "check in day". Called a few more times over the days between reserving and move in day, still no answer or vm option. The day prior to move in I got a text telling me it was move in day & if I downloaded and checked in on the app, I'd be given a free lock. I was not able to find how to do that. The next day- move in day, I went to the office to ask my questions. Worker was great though seemingly not informed. Owner/boss not there on weekends for more help. The unit size I ordered online wasn't known to employee as one that was an option at all, and the computer was about to charge me twenty dollars more a month than I'd agreed to online, although he did find it and made the necessary adjustments to accommodate the contract made online already. He knew nothing about a free lock offer but made it right by providing it regardless. He was amazing and helped me find the unit itself and asked me to come back during the week with my questions for the owner about potentially being double charged, etc. The facility was nice looking and I'm glad it's here despite the bumpy beginning we shared.

Rating:

5.0

Just opening and not all complete at this time. But once finished will be a great facility that is needed in our area. So much better than the others for a modest price increase. Well worth the extra money.

Rating:

5.0

Very nice

Rating:

5.0

The entire staff in Manistee were helpful and friendly

Rating:

5.0

I am extremely happy with this facility and the young man that made it enjoyable! My only issue at all would be the 3 oclock closing time. I missed them several times as most people work later than that. I hope to be able to use this service again this fall, thank you very much!

Rating:

5.0

This was a perfect service for me. I plan to use it every winter from now on.

Rating:

4.0

Great service and freindly staff, but the facility closing at 3pm was very problematic for anyone with a full time job….if that changes I’d give an 5 star excellent rating.

Rating:

5.0

Jake was super helpful. Highly tecommended