Customer Reviews for U-Haul Moving & Storage of Marietta

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Marietta

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Kelly G. | Overall Experience |
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Customer did not leave a comment.

Rachel N. | First Impressions |
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The 5x10x10 should not say on the website that it can fit up to 1200 sq ft. Our apartment wasn't even 1200 sq ft, and there was no way we could fit all of our things so we had to upgrade our unit. They ran out of clickers for us to access the gate, so that was inconvenient. We had to wait 10 minutes for someone to help us because two of the workers who could actually help us check in were outside helping this man get his car off the trailer, even though there was a guy at the desk who couldn't help us but had knowledge in unloading the car for the other customer.

OJO P. | First Impressions |
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This Marietta location was amazing and had such great customer service. I would definitely recommend this one to others. However, the in Georgia overall really really inconvenienced I and my family for the fact that they are so inconsistent and misleading. This Marietta location fixed everything up for me though so thanks!

Jeffrey S. | First Impressions |
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The staff at 900 Roswell St and 100 Dodd St in Marietta are outstanding at customer service. Four separate employees when WAY out of their way to help us. Each of them in turn found creative solutions to issues that we had pop up. We arrived in the late afternoon in a rainstorm in a fully packed 26 footer. But, through quick thinking and action from the storage and truck team, we got completely unloaded and the truck turned in that night. I cannot speak highly enough about the people at this UHaul site!

Elisee D. | Overall Experience |
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Customer did not leave a comment.

RITA M. | Overall Experience |
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Customer did not leave a comment.

CARTER B. | Overall Experience |
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It was a good value and the staff were extremely friendly and helpful

Leonard V. | Overall Experience |
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This location was amazing! Ms. Blair and Ms. Shelby was very professional and had amazing customer service! I will definitely be back! Thank you!

Jorge R. | Overall Experience |
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Good location

Walter G. | First Impressions |
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they helped me, excellent service

MICHAEL L. | Overall Experience |
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I wish you can get you a prorated amount back if you didn't stay the whole month.

Valerie T. | Overall Experience |
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The staff were excellent. I never waited more than 10 minutes for help. I got what I needed and I was in and out in no time. I can surely say service with a SMILE.

Maxwell B. | Overall Experience |
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Good service and friendly

Shakeela M. | Overall Experience |
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I was given terrible service my entire process

Dorothy H. | Overall Experience |
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Great customer service

Theresa B. | Overall Experience |
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My storage unit left an odor in my clothes. Plus, my boxes were covered with rat feces.

Rhonda H. | First Impressions |
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I was not able to access the storage area because the gates were locked. I put my ciyde into the gate but it would not open. Additionally, the storage unit that was assigned to me was locked

Aminah P. | First Impressions |
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Everything went great. The staff was courteous and helpful and professional. Great experience.

Samantha B. | Overall Experience |
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The inability to call the local office and get a person is all but a show stopper for me... add in the impossible hold times at call center and i won't use U-Haul again. Already switched to Penske.

BERNICE H. | Overall Experience |
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Good Service. I would utilize again.

Tanger C. | Overall Experience |
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My stuff was in storage about 10 mos...I don’t know what those dropping were in my unit however, my belongings were ok and nothing damaged or dry rotted. The guys at uhaul staff was awesome.

ROBERT J. | Overall Experience |
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The facility was well maintained and secured my belongings for over 3 years. The staff was very courteous and helpful.

ALAN T. | Overall Experience |
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no comment

Andrea C. | Overall Experience |
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Great place!

CHERYL V. | Overall Experience |
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One thing that was a problem is when I moved from one storage to another and my belongings that was in the first storage was thrown away without anyone contacting me before renting it out.

alisha o. | Overall Experience |
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Was over charge for gas that wasn’t even in the truck when I picked it up per my contract.

Veronica B. | Overall Experience |
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My only problem was somehow I was listed as having 2 accounts and letters were being sent to my family.

Gary W. | Reservation |
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The Roswell St., Marietta location is not finished management suck their employees suck there There’s not enough room to put what I have to say

Wyteria S. | Overall Experience |
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n/a

JAMES R B. | Overall Experience |
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The young lady in the office was very pleasant

sarjo p. | Reservation |
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The agents that handled my reservations were friendly, professional and flexible. I greatly appreciate your business.

Felitta V. | Overall Experience |
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No comment

Katy l. | Overall Experience |
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Shelby in the office is great and everyone else was very helpful! Couldn’t have asked for a better experience

LEANORA D. | Overall Experience |
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Thank you! Ms. Madison, you and your team were very pleasant.

Kerry G. | Overall Experience |
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The staff was friendly but not helpful. My items while inside the storage unit acquired mold. My mattress, the box spring, my dining table, my area rug, my furniture, all got mold growin on them.

CHARLES S. | Overall Experience |
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I Left. BECAUSE THE DOOR WAS BROKEN AN IT BEE N 7 MONTHS NO FIX, I WAS THERE FOR 6 YRS. YOU DON'T CARE ABOUT YOR CUSTOMER , SO I WENT FOUND ANOTHER PLACE. I CALL EVERYONE . NO HELP.

JULIA P. | Overall Experience |
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I enjoyed my stay.

reginald k. | Overall Experience |
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Check-in was excellent, check out was horrible. Customer service was horrible. I asked to used a restroom and was denied told told there was none. My unit was locked despite the bill being paid!

Anthony H.
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Customer did not leave a comment.

Athena B.
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Customer did not leave a comment.

LLOYD C.
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Stephen is a great rep. Fast service. Great

FREDRIC B.
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Banks can hold a refund 5-7 business days after the initial transaction. That should be made clear from the start.

Rich G.
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Customer did not leave a comment.

Rich G.
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Customer did not leave a comment.

francis B.
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Customer did not leave a comment.

Larry H.
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The truck did not have working AC.

Stephen B.
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Customer did not leave a comment.

Anita V.
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Customer did not leave a comment.

Stephen M.
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Customer did not leave a comment.

christopher L.
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Customer did not leave a comment.

Kathy M.
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Everything was excellent. No need to change a thing.

Sunny W.
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Customer did not leave a comment.

Letitia W.
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Excellent customer service. Amber,who made our reservations and Ian Durbin, at the 100 Dodd St location, were very knowledgeable, speedy, thoural,and kind. A pleasure working with them both.

Frank W.
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Nothing, very customer friendly staff.

Trevor B.
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Customer did not leave a comment.

Rowena A.
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Customer did not leave a comment.

Chidozie O.
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I was extremely pleased and pleasantly surprised at how helpful the staff was. I can not recall her name, otherwise i would mention her. I had a most wonderful experience. Drop off was smooth too.

CRYSTAL N.
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I got to work with Madison and she did an amazing job getting me in and out quickly. She was very polite and professional and I would definitely recommend renting with her.

chris D.
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I dropped off trailer after hours, but called the next morning to confirm everything was in order. Once again dealt with pleasant, positive people.

Jermane M.
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Customer did not leave a comment.

Patricia W.
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Customer did not leave a comment.

sabrina H.
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Customer did not leave a comment.

WILLIAM P.
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Nothing

William P.
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Nothing

zyonia M.
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I ASKED FOR A 15 FOOT TRUCK .WHEN I PICKED THE TRUCK UP HE GAVE ME A 10 FOOT TRUCK.IT MADE MY MOVE COST MORE IN MILES CAUSE I HAD TO MAKE TWO TRIPS

Charles B.
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Everything was just fine. Agent very friendly.

JEFFREY F.
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Customer did not leave a comment.

Terri B.
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Make sure these trucks are in proper working order. The engine light came on as soon as I left the property with it. Also the man told me that he noticed it had an ignition problem I would have to shake the gear shift. And yes it took forever to get it to unlock to start. Now the number one problem is don't tell me you are going to charge me 80 and when I get back its gone up to over 90 dollars and I left with no receipt they would email it. This is the only email I got.

ANTHONY B.
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Specify where you want the truck dropped off after hours of operation.

Alexander P.
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Customer did not leave a comment.

JAMES L.
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Customer did not leave a comment.

MOUSTAFA A.
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Customer did not leave a comment.

benita D.
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Customer did not leave a comment.

Joshua A.
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I ordered an appliance hand truck, but it was not on the truck when I picked it up. Thankfully I was not charged for a hand truck. The clerk acted like my ability to adjust my move to make it work without the appliance dolly wasn't enough of an inconvenience for him to offer me some kind of concession. From his perspective, I wasn't out anything because I hadn't been charged. Please train your people to get an order right, and of it's not right, make it right. The bottom line is not my only consideration, and it should not be yours if you want to keep my business.

Shawn M.
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Customer did not leave a comment.

Marwens R.
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Excellent customer service

DESIRE A P.
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It's so humid that a good renovation would benefit this place such as climate controls and better ceiling and ventilation systems to prolong the life of people's belongings

rejin J.
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Customer did not leave a comment.

Mike D.
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The after hours parking lot was small & hard to get into with the large truck. If there had been another truck dropped off ahead of us it would have impossible.

Donald C.
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Customer did not leave a comment.

shaun T.
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They did such a great job and were very professional and courteous. Thank you so much!

lisa B.
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awesome.. will be coming back to rent again

Richard B.
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Customer did not leave a comment.

Latura A.
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Customer did not leave a comment.

AWAIS B.
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nice officer on duty , good and nice personality

Jerry H.
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Two concerns: I transferred the pickup location online and the purchased moving supplies bib not. I had to go to the original pickup location and the staff person would not let me have them. I finally had to go to the U-Haul Center to get them. Secondly, the drop of center indicated on the contract was no longer in operation. So, I went down the street to another vender, who did not have my order number in his computer. I then had to call and check out by telephone. All in all, it was not a bad experience other than time consuming.

katherine M.
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Staff was patient, friendly, and helpful. I didn't have my rental contract with me and was returning the trailer to a different lot. The staff took the time to find my account on-line and attempt to call the original lot to ensure it wasn't reserved. When they were unable to make contact with the other location, the manager assured me that she would accept the trailer and make sure I didn't receive a penalty fee. The temperature was 98 degrees and they both had to walk the lot to locate the trailer's ID#. I felt very well taken care of, which was very much appreciated after an 18 hour drive. Thanks Marietta Uhaul....you rock!

Tishana P.
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Customer did not leave a comment.

Carrie L.
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The employee was very professional and efficient!

Jose N.
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Customer did not leave a comment.

JAMES J.
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Had to park the truck 200 yards from where I dropped off the keys. People were very helpful and found a wallet left in the truck.

jeff D.
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very smooth pickup

Krishnamoorthy S.
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Customer did not leave a comment.

William F.
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The rental experience was exactly as the rental company said it would....there were no problems

Elliyaas C.
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Customer did not leave a comment.

Marissa A.
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Customer did not leave a comment.

Adam R.
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great experience

Lee B.
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Customer did not leave a comment.

NICHOLAS G.
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Customer did not leave a comment.

Ashley H.
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Great customer service

JENNIFER C.
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Thanks

Jarvis C.
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Great experience!

Lena S.
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Customer did not leave a comment.

Jason B.
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Customer did not leave a comment.

kareem T.
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Free boxes for all because socialism

ROBERT J.
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Good location and accommodating staff.

SHINDONNA L.
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Customer did not leave a comment.

MIELECIA M.
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Customer did not leave a comment.

Jim B.
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Customer did not leave a comment.

rodolfo P.
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Fix leak on this rental unit.

ERIC P.
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Madi was very helpful. Thank you. Property access too small for UHauls.

MICHELLE N.
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Have more option in terms of vehicle. Need more small pickup.

Ladawnya G.
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Customer did not leave a comment.

JOHNNY W.
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All lights off an hour before closing. Young, slow, untrained girl working. Did not even turn on lights while I hooked up trailer. Also no street lights so total darkness.

Kenneth H.
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After arriving at the first location, the storage room I reserved didn't have the unit I reserved. The next location I went to could not receive the transport I rented. The 3rd location I went to (#61) Terrance was extremely helpful and did not stop working until I was completely satisfied. When returning the truck to the Dodd St. location they told me they didn't have a place for the truck and asked me again to go to #61. Dodd St. did finally accept the truck but I have never has service as poor as this with U-Haul before. I have used U-Haul services for the 5 moves I have made in the last 6 years but I may look elsewhere next time.

Matt J.
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Customer did not leave a comment.

SYLVIA H.
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Customer did not leave a comment.

ANA CAROLINA M.
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Customer did not leave a comment.

MARK S.
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Customer did not leave a comment.

CATHERINE S.
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Ian was great to work with. Courteous and professional. By far the best rental experience I have ever had. This is one of u-hauls smaller locations, but I will definitely use it again and recommend to others. Great job!

KIEONIA R.
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Very nice and understanding

RON T.
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Customer did not leave a comment.

Donna B.
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The only part of the truck that was not right was the windshield. It was filthy on the outside and dirty on the inside. That's an important thing to be wrong because of needed extra visual clarity.the rest of the truck was great.

Richard D.
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Customer did not leave a comment.

ANGELA B.
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Customer did not leave a comment.

Thomas R.
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Customer did not leave a comment.

MILIND R.
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Customer did not leave a comment.

DOMINIQUE L.
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These people especially Greg are very unprofessional and have no knowledge of the job they have been given he has used horrible language with me and insulted my intelligence.

William B.
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Signage for location was a bit vague, and lacking in details; however, once I found the 'office' the young man that assisted me was very good - and customer friendly, and I was in/out in a relatively short period of time.

Janis L.
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Customer did not leave a comment.

Desirea B.
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Customer did not leave a comment.

NICKOLE T.
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Customer did not leave a comment.

Michael R.
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Customer did not leave a comment.

ALEX Z.
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Great service

michelle W.
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Customer did not leave a comment.

TENICA J.
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Customer did not leave a comment.

DEBORAH C.
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Jeremy was so nice and helpful!

LEONARD W.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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