Customer Reviews for U-Haul Moving & Storage of Marlboro

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Marlboro

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Francis R. on

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Joseph G. on

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Brian D. on

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Mary J. on

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Catherine A. on

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Call customer at least one hour notice before delivery of pods.

Fortunato L. on

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Price that was given to me over the phone when I rented the U-Haul was not the same price when I paid

joseph D. on

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Courteous. Thorough. Accommodating. Extremely helpful.

Joshua F. on

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It was not made clear to me that there was a pickup window, so when I arrived 15 minutes past that window, my reservation had expired - the staff was quick to adjust, but think it should be made a LOT more overt.

Jinfen S. on

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I had a very good experience. Customer service is very friendly, booking, pick up and return processes are very easily, and the location is convenient.

NICHOLAS M. on

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Vickie was awesome, she made pickup easy & smooth.

john f. on

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Nothing I can think of

Josh D. on

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Have the truck available that I reserved at that location, don’t have me travel to two different locations to get a truck 2.5hrs after I was supposed to. Also don’t send me to the wrong drop off location!

Jason M. on

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Jeffrey W. on

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Friendly staff. The guy at the counter was getting harassed by a real jerk that was at the counter before us, and maintained his cool with no problem. We felt bad for him, but he was top notch. You could tell he appreciated that we weren't difficult.

Diego G. on

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Maybe just to be more clear about the rates on the web page

GRACE L. on

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isaiah m. on

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David D. on

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It wasn’t the location but booking the truck was a hassle. Truck i ordered wasn’t there in two locations

Stephen P. on

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This location never disappoints. Always helpful, equipment in great shape, and the staff is very pleasant. The only uhaul I will ever use!!

Jennifer W. on

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Service and equipment were equally great. A smooth transaction. Greatly appreciated flexibility on the return time. Will use again, very pleased.

Paul M. on

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Excellent job in every day. Dawn is always a consummate professional, super friendly, and a joy to work with.

marjorie c. on

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Lawrence P. on

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jason t. on

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david J. on

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Download the app beforehand

sam b. on

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Jack A. on

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Frederick W. on

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Parag k. on

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charge extra $13 because there was two gallon gas less!!!

Alexander B. on

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All good

HAVEN F. on

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Jobin G. on

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Dana M. on

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Mr Ernst was very friendly and helpful. I only wish I knew I needed straps and things for the truck

Geoffrey H. on

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Nice people at the desk. Very helpful. Easy experience. Great truck.

Russell L. on

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Diane S. on

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Just keep doing what you are doing now: being courteous, friendly, and accommodating.

Christopher P. on

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Your online check in made this whole process an annoying one. The representative told me all I needed was my phone, when I arrived, I was told I needed to supply a number for a reference, a passport picture or lease agreement. If this was set as an expectation that's fine, but you market this as an easy alternative and it took me longer than just going on. Also when returning, I was told all I needed to do is park the car and drop the keys. I then was told I needed to bring the car to a specific place and check in with someone. Again, not the messaging in the app.

James H. on

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David G. on

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Key drop off was not easy. Phone was dying, Had to charge phone to take photos. The process took over 40 minutes

Raymond S. on

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I have rented from this location a few times and I must say Dawn Ward is absolutely fantastic. I also want to acknowledge Valerie( don’t know her last name). I rented a trailer that turned out to be too small and these two ladies went way above and beyond to locate a larger one on the day I had to pick it up. They were both extremely courteous and helpful. I can’t say enough about them and I must say it’s people like them that make your business such a success.

Kurt E. on

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All UHaul trucks should be filled. I returned the truck with more gas than what was originally in the truck as the truck was nearly empty when I got it.

Stephen P. on

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Christopher P. on

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Quick service at check in and check out. Convenient hours. Courteous and knowledgeable sales people. Would recommend them for any moving needs.

HARRIS T. on

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YAKOV F. on

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howard b. on

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Adam G. on

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I was charged for driving 90 miles to my destination and back. My destination was 22 miles from the Uhaul pickup site to my destination . I loaded truck in an hour and returned to my moving site 27 miles away. This would make my driving distance 49-50 miles. I was told I put 90 miles on truck. I never heard of such a disturbing procedure. Some one is trying to rip off the customer at this site!! Please investigate!!

Rohit S. on

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Allen A. on

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Very pleasant and efficient. Made my truck return an uneventful event.

Dennis D. on

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Ray O. on

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John M. on

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Great

Matthew P. on

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michael t. on

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Though there seemed to be 3 parties I dealt with - Mike whom I made the arrangements with over the phone (not sure of his location), the pickup location, and drop-off, the pickup location did not provide me with the certificate necessary to take advantage of the free 1-month storage facility. Luckily, the manager was able to take care of this for me at the drop off / storage location.

Arkady B. on

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Paul M. on

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Great staff. Super friendly, helpful, professional and a pleasure to interact with!

Rohit S. on

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Greg L. on

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Dropped off the truck and was out of there in 10 minutes. An out of state move.

Domiick L. on

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Very helpful and accommodating

John W. on

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The U-haul employee that I dealt with was Dawn. She was a pleasure to deal with. I would definitely rent from this location again.

zachariah g. on

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Customer service rep was extremely friendly. Truck was loud and a little rough feeling. But the service was impeccable much better than certain other locations I have been to.

Carlos P. on

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Beethoven R. on

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Jesus Z. on

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mark p. on

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Treat each new rental customer as if they HAVE NOT rented from UHaul 1,000 times. Find out more about their hitched trailer hauling skills ( or Lack thereof ) and WARN about maneuvering the equipment into areas where they will have great difficulty BACKING UP. SHOW the customer where the Hazard Lights button is. (I was half way to Georgia before I spotted it on the steering column.)

Robert J. on

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David N. on

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Very friendly, kind and accommodating.

Raul P. on

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The office was unattended for 10 minutes upon my arrival. The storage unit size is less than advertised (10 x 20) is more like 9.5 X 18.5 instead. Very slow process for signing contract.

STEWART G. on

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Inna K. on

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The car smelled like tobaco. It was unberable to sit there when told the sales person they refused to admit it. Asked for cargo when instead was given 10ft truck instead . The person never walked us through as to where the car is and what we have to do very poor customer service .

Elliott C. on

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Harry M. on

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The truck had a loose steering wheel and the window seals were not secure. Suggest supplying easy pass

martin l. on

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Zeeshan K. on

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Best service

Edward B. on

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With no fault to the u-haul in Marlboro which was a nice location, u-haul company needs to get their act together as I had to travel 25 miles to get my trailer! I went to a store near me which said they would get a trailer for my date that I wanted and the day before I get a call saying my trailer would be in Mantua which was 60 miles away!! I called the center and the closes was Marlboro! Like I said very nice owner there but to travel so far when you have several locations close to you is ridiculous!!!!!

Paul P. on

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Liam G. on

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The gentleman who did the drop-off and retrieval of the boxes was a real pro. Kudos to him. PS - You might want to revamp the form so that people are not forced to rate the pick-up location. The boxes were dropped off and I was never at your site. The rating I gave was totally bogus, but I had give some rating or the form would not work.

Karen C. on

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Anthony R. on

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You gauged me. I will NEVER use you again. $250 for 5 hours. What a joke. I could of used a home Depot truck and spent $50. I'm going on social media to let EVERYONE KNOW

Michael B. on

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Paul R. on

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JEFF L. on

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Really nothing.

Robert V. on

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Best experience I ever had with storage facility. Pleasant staff and easy, simple contract for move in. Thanks. And highly recommend this facility.

Stephen P. on

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Dawn L. on

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Kathleen S. on

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The facility was conveniently located near our destination. The drop-off experience was quick and easy. Everything went smoothly.

Alaina C. on

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When i arrived to return the truck at 6:10 the person working told me that the location was closed refused to take the truck back and wouldn't even show me how to self return so after spending 2 days moving myself i then had to sit in the lot exhausted and figure out how to do it myself i was then charged a $70 fee because i clearly didn't do the self return properly i will literally never use uhaul again

ira l. on

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online after hours is too long to do.

Gary L. on

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The pickup was perfect. I picked up the truck at 7:30 am and the person there could not have been more helpful or friendly. The return was not as pleasant. One there was a small dent in the top of the truck. The attendant indicated that if it was there before it would have a black x. After a few tense minutes they checked the pictures and noticed it was there before the truck went out. I know they were doing their job but it was uncomfortable for me. Also I did not notice anyone place an x on the area before I left.

JOSEPH A. on

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HENRY S. on

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philip a. on

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Glen H. on

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JOE D. on

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Michael O. on

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Quick and easy pickup and drop off- friendly, knowledgeable staff!

Stephen P. on

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Excellent service. Friendly staff. Super helpful!

Barry K. on

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Very helpful and always available to assist

Bonnie C. on

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Dawn was very helpful, friendly, courageous and professional. Thank you Dawn for all your help

Barry K. on

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Everybody was extremely nice and went above and beyond to help. I was extremely grateful that there was a forklift on site to help me unload and store a valuable piece of equipment.

LEONARD B. on

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Great and Helpful Service! Thank You, Ms. Ward............

fred h. on

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Facility was very clean easy to navigate. Prices were very good.

Dean w. on

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Very accommodating Very clean secure facility

CHRISTOPHER S. on

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we had no problems with the marlboro facility; we were just looking for something closer and smaller

bruce s. on

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Poorly maintained units. The handle on my unit was rusted through.The door fell off its springs/rack and would recoil at the top after fighting it to stay up. Reported & never fixed. Dangerous

teresa l. on

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I rented an outside lot to store my RV. I sold the RV & no longer need the space. Everything was great!

deborah f. on

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Super nice people. Professional and on top of things

Bonnie A. on

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I never went to the facility. I did everything over the phone. I cannot explain how helpful the staff was. They did everything they said they would and more. I would only use u-haul in the future

Joseph B. on

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I always received great attention and care by the staff at U-Haul! I would highly recommend it to anyone I speak with. Thanks for all of your help over the years!!

SEAN M. on

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The General Manager, Dawn was rude and condescending.

Lara S. on

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great space thanks

Lara S. on

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all good

Melissa S. on

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Problems w auto pay and late fees. Ended up moving out of facility after it was not resolved after 2 months

CATHERINE A. on

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Dawn was very helpful and nice to deal with . Thank you

Anthony C. on

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I had a reservation for a storage bin but cancelled it as it wasn't needed anymore. However everyone concerned was professional and courteous.

debbie f. on

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Dawn is very attentive to our needs. The place is clean.

Katheryne W. on

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Dawn was very helpful and considerate.

LESLIE AND HAROLD M. on

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Staff is super nice & very helpful..... Dawn, Vicki, Athena & Chris are great....

Leslie and Harold M. on

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The staff is super helpful at all times.... They are super friendly, helpful & knowledgeable: Dawn, Vicky, Athena and Chris...

louis s. on

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used before and will use again