Customer Reviews for U-Haul Moving & Storage of Marlboro

1,717 reviews

415 Rte 9   Englishtown, NJ 07726
(Located between Gordans Corner Rd and Union Hill Rd)

(732) 536-0235

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(732) 536-0235

415 Rte 9
Englishtown, NJ 07726
(Located between Gordans Corner Rd and Union Hill Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Everything was great!

LINDA C. 
Rating:
4.0

We tried to return after hours and the app did not work. We are hoping that UHAUL doesn't charge us the $20 drop fee.

ADAM K. 
Rating:
5.0

Efficient transaction; u-haul associate was polite, helpful, and clear with instructions. The process was extremely smooth. Highly recommend this location for a u-haul rental.

JOANNE D. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN E. 
Rating:
5.0

Very helpful

John W. 
Rating:
5.0

Customer did not leave a comment.

ARKADY F. 
Rating:
4.0

Satisfied with overall service and employee helpfulness

DEIRDRE M. 
Rating:
1.0

Customer did not leave a comment.

MOORTHI R. 
Rating:
5.0

No comments.

BRETT B. 
Rating:
5.0

quick friendly sevice during check out and return process. been here several time. will definitely return here again when to to rent a trailer

ARTHUR M. 
Rating:
5.0

Customer did not leave a comment.

MARK N. 
Rating:
4.0

The staff was very sweet and accomodating as I have MS and was in need of a space .. I also rented a truck to move things and it all went well <3

adrian s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Very nice Professional and Knowledgeable Staff!

BRUCE B. 
Rating:
5.0

nothing just fine the way it is

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

PAUL D. 
Rating:
5.0

Customer did not leave a comment.

Nygel Y. 
Rating:
5.0

I pick up the truck with 5/8 of the tank of gas, return it same way (have a picture) but I was charged $20 for a gas anyway. It is sad to be treated this way.

MIKE H. 
Rating:
1.0

The guy that help me wasn't helpful at all, lied about there is no more trucks and telling me if the cop pull me over for any drugs please call them and let them know.smh ( because am black) how could uhual employed someone like that to interact with ( PEOPLE )

MARVINC P. 
Rating:
5.0

Maybe have more information about MPG of the truck or digital fuel consumption gauge.

Lasha G. 
Rating:
5.0

Customer did not leave a comment.

Stephen R.  |  Overall Experience 
Rating:
5.0

Everyone at this location was AWESOME!! Great customer care!! 5*

CHRIS C. 
Rating:
5.0

Chris was very nice and helpful. He had my paperwork done and me on my way quickly. The U-Box was sufficient for my needs and I will use this location in the future.

LYNN P. 
Rating:
5.0

Customer did not leave a comment.

TONY A. 
Rating:
5.0

Keep up the good work and thank you for the service

JOSE L. 
Rating:
5.0

Customer did not leave a comment.

BUUTHANH N. 
Rating:
5.0

Englishtown NJ location was great though we were supposed to pick up the trailer in Edison NJ, which is 40 minutes away- so somewhat inconvenient.

ELAINE B. 
Rating:
5.0

No comments .

ALEXANDER K.  |  Overall Experience 
Rating:
5.0

Excellent service at delivery at reasonable consideration by busy support personnel at return. Well done.

JUDITH I. 
Rating:
5.0

Anthony was very professional and helpful at the time of check-out. I highly recommend this location and hope you value his professionalism. If we are in need of another U-Haul in the area we will be using this location!

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

Joseph E. 
Rating:
5.0

Customer did not leave a comment.

KENNETH W. 
Rating:
5.0

Wonderful, hassle free experience.

ROBERT G. 
Rating:
5.0

whole process was quick and easy. staff very courteous and helpful. will definitely go back when the need to rent a truck or trailer.

ARTHUR M. 
Rating:
5.0

The web based pickup process is cumbersome. Walking back to front of building to find the keys also awkward. Drop off was great.

Craig E. 
Rating:
5.0

Customer did not leave a comment.

VICTOR B. 
Rating:
4.0

Customer did not leave a comment.

PATRICIA P. 
Rating:
5.0

Customer did not leave a comment.

Mauricio P.  |  Overall Experience 
Rating:
5.0

Consider more obvious signage for truck return line.

Aron M. 
Rating:
5.0

Customer did not leave a comment.

SYLVESTER M. 
Rating:
5.0

Customer did not leave a comment.

Alfred C. 
Rating:
5.0

Customer did not leave a comment.

MITCHELL H. 
Rating:
4.0

Customer did not leave a comment.

ShaeBrie D. 
Rating:
5.0

Customer did not leave a comment.

EUGENE H. 
Rating:
5.0

Customer did not leave a comment.

Christopher C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lynn O. 
Rating:
5.0

Everyone at this location was friendly and helpful. A pleasure to rent from.

JEFFREY M. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS S. 
Rating:
5.0

Forgive me for not remembering the gentleman who checked us out at the Uhaul in englistown NJ on 9/5. He was very nice and took the time to explain what was covered with the insurance how much gas the truck would use, made it a point to remind us not to accidently put diesel fuel. It was just nice to have someone speak to you and just not hand you keys and say bring it back with gas. He cares about people and doesnt want their day to be ruined by a dumb mistake

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

Christene F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EVAN C. 
Rating:
4.0

Customer did not leave a comment.

VINOD M. 
Rating:
5.0

Customer did not leave a comment.

Trisha E. 
Rating:
5.0

Customer did not leave a comment.

ARUN S. 
Rating:
5.0

Christopher was more than helpful…Great guy…

rich C.  |  Overall Experience 
Rating:
1.0

The person charged for gas when truck was at or more gas than what i received. He never walked with me to the truck and looked at gas meter.

Yogesh P. 
Rating:
5.0

Customer did not leave a comment.

ALAN C. 
Rating:
5.0

Customer did not leave a comment.

JESSE R. 
Rating:
5.0

The staff member who helped me, CHRIS, went above and beyond to remedy an online mistake. He is kind and patient and was not afraid to call the corporate office to make sure I was taken care of correctly. He is a keeper!!!!

Cindi K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVEN F. 
Rating:
5.0

Customer did not leave a comment.

Kieron W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
3.0

answer the phone. Tried 10 times to call their location. Was constantly put to general line with long hold over 10-15 min...never picked up. I checked in online for contactless checkin. licence, CC everything. But only to have to redo everything in the store all over.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

ELLEN E. 
Rating:
5.0

Excellent service!!!!

STEPAN D. 
Rating:
5.0

make sure the same guy is there that was there when I rented !

LAWRENCE P. 
Rating:
5.0

Customer did not leave a comment.

CONSTANCE R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
5.0

Customer did not leave a comment.

DOMINICK L. 
Rating:
5.0

I only needed the truck for an hour and a half land up paying for whole day offer incentives to return it sooner price was a little high for what I used it for

Mark R. 
Rating:
5.0

Customer did not leave a comment.

joseph G.  |  First Impressions 
Rating:
5.0

Janelle was so helpful

TEONNA T. 
Rating:
5.0

Customer did not leave a comment.

Howard K. 
Rating:
1.0

Nobody inside the office. Sat around and then called the store while inside the store with no answer. Then began to wonder the property to find someone who worked there. This happen on both pickup and drop off. I would no recommend this location.

Frank S. 
Rating:
5.0

Customer did not leave a comment.

Roderick A. 
Rating:
5.0

Customer did not leave a comment.

MAURICIO P. 
Rating:
4.0

Customer did not leave a comment.

MIGUEL R. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

JON G. 
Rating:
5.0

Joelle the manager was great. Fast, friendly and courteous.

VINCENT T. 
Rating:
5.0

Customer did not leave a comment.

ANDREY U. 
Rating:
2.0

24/7 check in is terrible! We were sprung on last minute with two references that they called right on the spot. It was 7am everyone was sleeping. Then they wanted a copy of the lease of the home or a passport?! How the heck can we provide that while at the facility to pick up? Your company is terrible the process stinks, never again

Michael B. 
Rating:
5.0

Amazing customer service! Everyone is pleasant and eager to assist you.

Frank G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY I. 
Rating:
5.0

Professionalism of the staff was exceptional. Phone app made things convenient as well. Quick, efficient rental process at a fair price.

Paul T. 
Rating:
5.0

Everyone was awesome

MICHAEL E. 
Rating:
5.0

The best service

RUSLAN R. 
Rating:
4.0

Storage unit was clean and ready.. Staff was friendly and helpful… only wish would be better lighting inside by the unit but next time i will bring my own spotlight to make it easier to see.

CINDY F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter J. 
Rating:
5.0

Great and friendly service!

GLENN A. 
Rating:
5.0

Customer did not leave a comment.

PAVLI D. 
Rating:
5.0

Great experience. No recommendations.

THOMASSCOTT M. 
Rating:
4.0

Work on getting more equipment in the state. Not the fault of the location.

SHANE R. 
Rating:
5.0

Customer did not leave a comment.

ARISTIDES R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL Z. 
Rating:
3.0

Could not reach anyone by phone or website

RONALD H. 
Rating:
5.0

Something is wrong with the gas charge. I drove 15 miles and have to pay $19.00 gas. It doesn't have 7/8 tank of gas when I pick up and I been charge with 3/4 tank.

FRANKY L. 
Rating:
5.0

Customer did not leave a comment.

Henry K. 
Rating:
4.0

Customer did not leave a comment.

Bryan S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

The employee was fantastic and helpful

SCOT G. 
Rating:
5.0

Customer did not leave a comment.

JOHN Y. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS M. 
Rating:
5.0

Easy to get to from my home. Professional & courteous service agent. Great price!

ANA S. 
Rating:
4.0

Customer did not leave a comment.

TODD W. 
Rating:
1.0

Paid in full on Sunday when returning truck. Was charged $147 today. An unauthorized transaction. 10 calls to Uhaul with no help.

MARC C. 
Rating:
5.0

Full-service U-Haul. Only issue was they could not take a return from another location for some reason.

Gregory T. 
Rating:
5.0

Just keep doing what you are doing.

Mario M. 
Rating:
5.0

Customer did not leave a comment.

Michael H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

POOR RATING to Upper Management of Operations if I could for coordination. UHAUL is not meeting customer expectations by putting a clause if your equipment if not available, that they will contact where to go to pick it up. THE NIGHT BEFORE. REALLY!!! To leave a customer with NO choice but to accept. Was this an upper management decision? to cut budget by not having additional personnel on payroll to move any requested equipment relocated to meet customer expectations? Customer Service comes from the top. Since I have retired from a major company. I know how these write ups are processed in todays culture. We've heard this so many times but it is what it is. Profit before Customer. Otherwise. the equipment rented functioned very well. Oh, another thing. Why can't a billion dollar company not offer VETERANS a discount

Pablo R. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH G. 
Rating:
5.0

Customer did not leave a comment.

HERMAN G.  |  First Impressions 
Rating:
3.0

Most things went well. It was clean and safe. We only have 2 complications: We didn’t get a card to go through the door and the pin we set never worked. I had to ask another costumer for help one day I came to do something in my camper. Also we told the staff we were thinking of not using the space anymore. They told us we can canceled on line but never said we had to take pictures. The storage is hours from my house and I was not able to get the pictures

FANCISCA M.  |  Overall Experience 
Rating:
5.0

Anyone can walk around storage facility. Facility is in small strip mall.

Vincent C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vincent C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cara C.  |  Overall Experience 
Rating:
5.0

Very friendly, helpful and professional staff.

Roderick A.  |  First Impressions 
Rating:
5.0

Victoria was the best,

ARISTIDES R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANTHONY R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

edward r.  |  Overall Experience 
Rating:
3.0

Didnt like the increase without notification

vilma w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREA V.  |  First Impressions 
Rating:
5.0

everyone was very helpful. I may need to get a larger rental unit. I will discuss that with your staff

JAMES E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Doreen T.  |  First Impressions 
Rating:
5.0

Very nice place, they give u a key fob to lift the gate, you don’t even have to roll your window down, very nice staff, very knowledgeable, i met victoria the mgr upon arrival, she must have trained the staff, because it was a great experience, i was in and out fast.

John G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jonathan H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIA C.  |  Overall Experience 
Rating:
5.0

Amazing customer service. Staff went the extra mile to make my moving experience easier to manage.

Frank G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vicki P.  |  First Impressions 
Rating:
5.0

Victoria, the Manager in the Marlboro U-Haul went above abs beyond to help me. She us Definitely an asset as a Staff Member for U-Haul. As a matter of fact, I hv my storage unit for 4 years and she is by far the best Manager yet.

PAULA A.  |  First Impressions 
Rating:
5.0

Victoria & her staff are always very professional & treat with me with kindness & respect. I would highly recommend the facility in Englishtown/Marlboro to anyone who might ask me about a storage facility.

DAVID P. R.  |  First Impressions 
Rating:
5.0

Excellent manager & staff for service

william H.  |  First Impressions 
Rating:
5.0

The only problem which is getting worse not better is someone answering the phones at the Marlboro location. At any time that seems to be mission impossible on reaching anyone especially when u wanna make a payment. To be blunt ur staff is super friendly and helpful. Problem is u have to actually reach someone to actually enjoy the experience U have no idea how much money uhaul is losing daily over that worsening issue but again the awesome staff compensates that to a degree. Hopefully u haul wakes up and starts answering their phones

David T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hector P.  |  First Impressions 
Rating:
5.0

Courteous. Thorough. Accommodating. Extremely helpful.

joseph D.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top