Customer Reviews for U-Haul Moving & Storage of Maui-Kahului

840 reviews

424 Dairy Rd   Kahului, HI 96732

(808) 249-8041

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(808) 249-8041

424 Dairy Rd
Kahului, HI 96732

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Keep up the great customer service

Mary N.  |  First Impressions 
Rating:
5.0

Awesome service, Mahalo!!🤙🏼

ALISON H. 
Rating:
5.0

Customer did not leave a comment.

RONALD LEE H. 
Rating:
5.0

Customer did not leave a comment.

Mary N. 
Rating:
5.0

Customer did not leave a comment.

Krystine N.  |  First Impressions 
Rating:
5.0

A very Pono experience! The sweet girl that helped me is a real asset to your company. She went the extra mile for my kamaina discount on mileage. The rates had gone up that day. Very fair rental price.

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

ALLISON P. 
Rating:
5.0

Great customer service and clean van!

Simone H. 
Rating:
5.0

Customer did not leave a comment.

Tracey S. 
Rating:
5.0

N/A.

lacey p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl G. 
Rating:
5.0

It was really helpful to have used U Haul with our moving of all our household things. Would recommend it to others and would use their services again.

Diana C. 
Rating:
5.0

Customer did not leave a comment.

Elias G. 
Rating:
5.0

Customer did not leave a comment.

Mark N. 
Rating:
5.0

Customer did not leave a comment.

ABIGAIL GRACE F. 
Rating:
5.0

Both my pick up and return were seamless, the two gentlemen who helped me were kind and professional!

shelley B. 
Rating:
5.0

Great friendly service.

CHARLENE S. 
Rating:
5.0

The young man Glenn Miguel was terrific. great attitude, very friendly, and knowledgeable. He helped me pick up and drop off. Both were very enjoyable and made my weekend even better. I hope to work with Glenn again soon.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Joni P. 
Rating:
5.0

Customer did not leave a comment.

Carolina M. 
Rating:
5.0

A+

CHARLES S. 
Rating:
5.0

The man at the front desk that handled my order was very nice. Gave me all the information I needed and some more. I was late bringing it back and he forgave the over charge . I will definitely go there again and will tell everyone to use that location.

Jennifer B. 
Rating:
5.0

No improvements needed.My experience was quick,easy,and friendly. Keep up the excellent service.

Karlynn C. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
4.0

Should be 24 hr access

Ikaika V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George L. 
Rating:
5.0

Nothing 🤙🏽

JESSE C. 
Rating:
5.0

Check the tires for screws and let the customer know what to do if they have a tire issue. The unit we rented has a screw in the tread/sidewall area. It didn't affect the trip but we were worried about it the whole week. Other than that, thank you for being there!

JEFFREY D. 
Rating:
5.0

Great customer service from Aubrey and chantel. Went above and beyond to help.

Richard B. 
Rating:
5.0

This facility is so much better than the rest on Maui. It is well maintained, has easy access and the units are very clean. The staff and GM are very friendly with great customer service!

Beth O.  |  First Impressions 
Rating:
5.0

better accuracy of fuel level. This is first time I was given vehicle with less fuel in tank than was stated in , i.e. it was 7/8 full but contract stated full tank. I drove off before noticing and so had to return vehicle with full tank which was four gallons more than I used. I will be more attent to this next time but alerted the representative upon return, for the record.

joe C. 
Rating:
5.0

Customer did not leave a comment.

Tamara O. 
Rating:
5.0

Customer did not leave a comment.

Teri Lynne O. 
Rating:
5.0

The woman the the counter (I didn't get her name) was really helpful and kind. I've used this location three times and would definitely use them again. Thank you!

KATHRYN C. 
Rating:
5.0

Nothing! App worked great and the experience was fantastic!

Elenya H. 
Rating:
4.0

Customer did not leave a comment.

John R. 
Rating:
4.0

Customer did not leave a comment.

Kerry S. 
Rating:
4.0

Customer did not leave a comment.

brandon J. 
Rating:
5.0

Everything was great!

Edward H. 
Rating:
5.0

Truck with low gas, I did pay for the day use but told I would return the truck by 2pm. They where very strict and made sure I would returned at that time because the truck where rented again at 2 pm.

Osnei K. 
Rating:
4.0

Customer did not leave a comment.

Michael J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joans T. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE D. 
Rating:
5.0

Continue training employees.

Charlene A. 
Rating:
5.0

Customer did not leave a comment.

Steve W. 
Rating:
3.0

three times ttried to get signed up online. Came in and it would not download. Took another 30 minutes. Pulled up to destination and was an old dolly rolling around in the back - drove 26 miles and was charged for 8 gallons of fuel. Charged for dolly that I did not want. Your system would not allow the manager to pull up my contract so I had to drive in once again WITH a copy of my contract that I had downloaded and give it to her. She adjusted. Overall a totally bad experience. NOT the fault of the facility - TOTALLY THE FAULT OF YOUR CORPORATION!!! NOT A HAPPY CAMPER - MUCH WASTED TIME.

John L. 
Rating:
5.0

Front desk was really friendly and empathic, he tried to help us getting the right truck.

DANIEL A. 
Rating:
5.0

Customer did not leave a comment.

Darrel V. 
Rating:
5.0

The staff was extremely patient and friendly and went out their way to help me understand my rental.

Tiffany K. 
Rating:
5.0

Fast check in and check out. Awesome service.

DONALD RICHARD K B. 
Rating:
5.0

We were very pleased with your workers they were courteous and knowledgable very well mannered we would definitely recommend people to your establishment. Thank you for making our day a great day Aloha

WILLIAM K. 
Rating:
5.0

Have a “Happy Easter” 👍🏽👍🏽👍🏽👍🏽👍🏽

christine V. 
Rating:
5.0

Continue doing what you are doing all is great and customer service friendly. Would recommend to friends and family

David M. 
Rating:
1.0

Customer service is really bad and rude. They overcharge me for a day rental.

CRISTINA M. 
Rating:
5.0

The truck wasn't clean per say but that‘s not what I expected. I did however get a great driving truck that did the job perfectly! Thanks!

Joseph H. 
Rating:
5.0

We had such a good experience using the Uboxes to move. Aubrey was so helpful and accommodating. We moved out of a condo with limited areas to park the Uboxes and she worked with us to make it happen. She made the whole move so much easier for us and it was so nice to deal with someone who truly cares. We highly recommend this service!!

Terri B. 
Rating:
5.0

The staff at this location are superb. Since I read all of the conditions ahead of time I knew what to expect. They were ready when I showed up. The truck was nicer than my newer truck! The customer service was flawless and exceeded my expectations. Great team in Maui Ferry Rd U-haul. Job well done!

STANLEY A. 
Rating:
5.0

The agent the assisted me was courteous and helpful and made the rental experience excellent.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Helpful service fast and easy

Buddy C. 
Rating:
5.0

Glenn is the BOMB!

EBONY B. 
Rating:
5.0

All employees were terrific

Edwin N. 
Rating:
5.0

Customer did not leave a comment.

Leighton John R. 
Rating:
5.0

The customer service rep who assisted us was super informative and helpful!

SUZANNE G. 
Rating:
5.0

Customer did not leave a comment.

RICHARD L. 
Rating:
5.0

Customer did not leave a comment.

Richard H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra D. 
Rating:
5.0

Your associate was awesome

carmelo D. 
Rating:
3.0

Everything was amazing except the computer to check in was often not working. That also meant the speaker to call the front office was not working. Several times I’d have to get in my car and drive to the front to have them let me in. It was just inconvenient. The actual units were very nice and climate controlled. Bathrooms were not kept up very well. Soap was watered down or nonexistent. It’s still one of the better storage facilities I’ve used in Maui.

Lexi M.  |  Overall Experience 
Rating:
5.0

The customer service was amazing! Their computers were down when I went to pick up my rental and both employees were using their own personal phones to get the ball rollling. They were extremely great and fast.

Mazilynn T. 
Rating:
2.0

I was overcharged on mileage and they were also was aware gas wasnt all the way full when I picked up rental but they charged me anyway. I called the location and he said oh yah I see but I cannot do nothing that I needed to call and get fixed. What?!?! I didn't make the mistake I have pictures of mileage before and after and receipt for gas that i replaced. What kind of customer service is this? Aloha G

GAYNA K. 
Rating:
5.0

Customer did not leave a comment.

randi C. 
Rating:
3.0

The air conditioning did not work and the truck seemed like a piece of junk!

GREGORY L. 
Rating:
3.0

Customer did not leave a comment.

phillip D. 
Rating:
5.0

Customer did not leave a comment.

CARMELO D. 
Rating:
5.0

Very friendly service. Easy check out and check in.

STEVEN J. 
Rating:
5.0

Best storage place on Maui n staff is her helpful

Kanoe H.  |  Overall Experience 
Rating:
5.0

First time renting a U-haul, and I rented it for our school Parent Teacher Student Organization to use to distribute 250 food box care packages to our families. The ease of reserving the vehicle, and picking up and returning saved me so much time. Customer Service at the store was great also. Staff was friendly and helpful! Rental price was reasonable except the only downside, was the extra cost of the mileage. You can rent another vehicle for almost the same price. Would be helpful to maybe have a special rate program for schools or non-profits when using in these cases. All in all, we were very satisfied

Alan M. 
Rating:
5.0

Kaylee and Aubrey were amazing and so much help. Because of those two amazing people, I'll recommend uhaul to anyone looking for great service and moving help!! Does uhaul allow a cape as part of the uniform? If so, please get these two superheroes fitted!

Mike M. 
Rating:
5.0

Customer did not leave a comment.

Renee M. 
Rating:
5.0

Keep high standards

DAVID I. 
Rating:
5.0

Customer did not leave a comment.

Pamela T.  |  Overall Experience 
Rating:
5.0

This experience was so much better than I ever expected. My U-Box came all the way from California to Hawaii and was SO early and everyone was SO helpful. Would recommend 10/10

Stephanie C. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

I am very pleased with my experience with your employee Glen Miguel. He was very helpful and pleasant to work with and he took the time explaining about the different self-storage rooms and about the facility and how to get in and out of the storage facility. He demonstrated excellent customer service. Please reward him with a raise/bonus.

MOMI H.  |  First Impressions 
Rating:
5.0

No They were great

Jack S. 
Rating:
5.0

Customer did not leave a comment.

Miles T. 
Rating:
1.0

Your customer service man was rude, abrasive and not helpful at all. Your sign said the cost of a 15' truck was $39.95 and when I asked why he was charging me something like $160.00 he rudely said it's so much per mile. I asked him how come the sign didn't include THAT and his response was... if you don't want it you can leave. Not very Aloha!

RUBY M. 
Rating:
5.0

Great facility. Excellent customer service !! Kaley is very helpful. Would highly recommend renting a storage unit from this facility.

Renee C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAYNA N. 
Rating:
5.0

Nuttin. You're doing it right!

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

kelly d.  |  First Impressions 
Rating:
5.0

My comment is that I wasn't able to contact the local office directly. Since I had misplaced the keys, it took me half an hour to finally get connected to the local manager, who told me I could come get the spare keys from him. Thanks to Lyft, I was able to do so and return to the U-Haul box truck and get it out of Home Depot's loading area in another hour... but at least they were very gracious about it.

John H. 
Rating:
5.0

Everything was great

Dorcas G. 
Rating:
2.0

They charges me three times, I paid $35, and when I see my bank account they charges it again $42, and $78 that suck!!! People over their don't know what they doing. When I came back there and ask them why? they only said sorry omg!!!

Suzima P. 
Rating:
1.0

You folks over charge for everything and customer service is horrible! Never will rent from you folks again!

KODI B. 
Rating:
3.0

Customer did not leave a comment.

danny p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN M. 
Rating:
5.0

The loaders on the Kirkland, WA side did not wrap my furniture in the blankets - they just shoved them in the back of the UBOX! So, my furniture pieces have scratches and big dents. they just used plastic wrap. The Ubox delivery and pickup on the Maui side was handled very well

Lori I. 
Rating:
5.0

Great service, fair price, nice people. Can't ask for anything more.

RICHARD M. 
Rating:
5.0

For sure I'll be renting Soon from Kahului, Maui 424 Dairy Rd. u-haul again, Big guy in front of store, forgot his name, But I know it starts with a K, anyway he and his staff are so friendly, kind and helpful...! -HKA3- It's been proven by me that no improvements has to be done, All is well!!!🤙🏽

Henderson A. 
Rating:
5.0

Friendly staff.

john M. 
Rating:
5.0

Customer did not leave a comment.

Mark N. 
Rating:
4.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Fast & friendly

BRANDON D. 
Rating:
5.0

Customer did not leave a comment.

Shirley A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Haunani A. 
Rating:
5.0

Customer did not leave a comment.

KRISSTA C. 
Rating:
5.0

Customer did not leave a comment.

Elfi B. 
Rating:
5.0

Customer did not leave a comment.

Rhonda A. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
5.0

Customer did not leave a comment.

nadine G. 
Rating:
1.0

Dishonest practice, Expensive and Unfriendly Staff! I stopped by here yesterday to rent a truck. Paperwork done with a big white older guy. Cordial guy but he charges expensive at 89 cents a mile after their 19.95 intown pricing. This guy had me sign a contract stating what the mileage and gas tank level was at. Odometer was off. Gas was really not at the 3/4 level. I was in a rush so I thought I could bring it up at return. The Fold truck ( BP 1614) stunk like someone had smoked in it and flat bed was wet ( hot sunny day, no rain). 5 hours later at 4:30 pm or so I come back and return the truck back with a young gal wearing a green polo that says General Manager, I think her name is Kayci. I brought up that the odometer did not match my contract and the gas was less. She only adjusted the mileage. Rude and unfriendly behavior really began when I asked to use the customer restroom if they had one, I was directed to the back by Kayci. I saw another staff member cleaning, she was a fat local gal. She eventually noticed me standing there keeping my 6 feet distance from the restroom and asked if I needed help. I kindly replied with a “ smile” telling her that I was waiting for the restroom but there is “ no rush”. She turns around and I keep there standing, then she comes back very unfriendly and says that she “ just started “ cleaning. I replied again that I am not in a rush but I have no where else to go and pee. Told her to take her time. She storms out of the bathroom visibly annoyed , mumbling something and goes to the front counter ( most likely to ask the other gals if I am even a “ customer “) . She comes back shortly and looks at me and curtly says :” Go ahead use it”. I did but felt that offended that she would have such an attitude. I was never pushy, I never asked her to rush or when she would be done, etc. I was total chill but this gal was nasty! *Compare odometer and gas level, make sure truck is cleaned for you and good luck in getting better service that I did*

JOhn M. 
Rating:
5.0

Kaylie and Glenn are very nice, helpful and knowledgeable. We have three 10x10 units and are very happy.

Renee C.  |  First Impressions 
Rating:
5.0

Fast friendly service . Loved the set up . Thank you

danny p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

trung v.  |  First Impressions 
Rating:
5.0

I WILL TRY TO BE AT MY STORAGE AS MUCH AS I CAN TO UPKEEP THE UNIT. IF TIME PERMITS, WHEN I FINISH WORK, ON MY DAYS OFF IS THE TIME I WOULD CHOOSE TO BE AT MY STORAGE UNIT. THANK YOU!

Charlene A.  |  First Impressions 
Rating:
5.0

Wonderful staff, clean storage area and great security measures. Mahalo for your efforts.

Derek M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William T.  |  First Impressions 
Rating:
5.0

Will and the personnel at the facility were extremely helpful, and generous with their time in assisting us with setting up the storage units.

Paul C.  |  First Impressions 
Rating:
5.0

I had an emergency move to make in one day on Thursday July 30th and I was able to conveniently reserve a truck and a unit at the Kahului store. All of the staff was amazing! I was very impressed! Mahalo!

BETH D.  |  First Impressions 
Rating:
3.0

your staff are AWESOME. your management software for door codes sucks

MARVIN P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zyra C.  |  Overall Experience 
Rating:
5.0

Pricing is fair compared to other Self Storage facilities. Mahalo!

Carla P.  |  Overall Experience 
Rating:
4.0

All good and great staff. Everyone was very friendly, helpful and went out of their way to assist. Uhaul is still my go to place for moving and storing.. thank you. Not a complaint but an observation.. during this covid time and noting the signage on the storefront... All staff do not wear face coverings until costumer comes in.. Ok.. Some staff remove their face coverings once outside with customers but then do not take the precautionary self distancing measures. In light of the signage on the front door it might be confusing or disconcerting to customer that not all respectful and safety measures are done diligently.

Marianne T.  |  Overall Experience 
Rating:
5.0

My husband was laid off from his job due to the COVID-19 Virus. All of the staff have been so helpful during this difficult time for us. We will definitely recommend this UHAUL to a friend!!

Elizabeth L.  |  Overall Experience 
Rating:
4.0

It was under construction so walk to unit was a little far from where you could originally enter from

Glen C.  |  First Impressions 
Rating:
4.0

The woman that we spoke to at first had no time for us. The man who took over was friendly and explained well and did his best. The application process is flawed. He input info 3 times before it work

Brenda F.  |  Overall Experience 
Rating:
5.0

Kiana was friendly courteous and professional. I wasn’t sure if I wanted to rent a space from UHaul but after talking with her and getting all my answers I was convinced. Thank you

Brenda F.  |  First Impressions 
Rating:
5.0

Marcie and her team were awesome Thank you and please let me know when new construction begins

James M.  |  Overall Experience 
Rating:
5.0

Marci was awesome and so was her assistant

James M.  |  First Impressions 
Rating:
4.0

The staff were friendly and helpful. All of my shipped items arrived safely.

deenise e.  |  Overall Experience 
Rating:
1.0

O

steven q.  |  Overall Experience 
No reviews have been submitted for this location.

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