Customer Reviews for U-Haul Moving & Storage of Maui-Kahului

963 reviews

424 Dairy Rd   Kahului, HI 96732

(808) 249-8041

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(808) 249-8041

424 Dairy Rd
Kahului, HI 96732

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everyone I came in contact with was great, but especially Aubrey who made my experience outstanding. Incredible communication, so nice, and went above and beyond to make sure my U-boxes arrived at my house on the day I moved in. Could not be happier and will recommend U-haul Kahului to everyone I can. Aubrey is a super star!

Jason M. 
Rating:
5.0

I'll be using it again. Great service too!!

bruce o.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Hector C.  |  Overall Experience 
Rating:
5.0

Staff was exceptionally helpful and knowledgeable with policies and procedures

Kathy K.  |  First Impressions 
Rating:
4.0

We experienced excellent customer service. However the facility has a very dangerous post located just outside the double doors of the storage area. When we moved in one of us tripped on it and caught our foot on the post and hit our head on the glass door. Then we saw another customer trip over the same dangerous post. They should be removed immediately.

Maria Rochelle M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Amazing customer service! 5 stars all the way around!

Geoffrey H. 
Rating:
3.0

The service was good and the truck was reliable. The only thing that caught my eye was how dirty the truck was.

BRADLY M. 
Rating:
5.0

The experience was seamless. Staff were courteous and friendly. Questions were answered promptly and completely. Check out was smooth and check in/return was even smoother. I could not have been more pleased with the experience.

James G. 
Rating:
5.0

Customer did not leave a comment.

Sara Lee S. 
Rating:
5.0

Customer did not leave a comment.

Heather B. 
Rating:
5.0

Excellent service and staff.

MONICA L. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
4.0

I suggest you hire more agents to handle the phone volume.

bruce o.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROMEO A. 
Rating:
5.0

Customer did not leave a comment.

Tim M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

ELLEFSON Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victor P. 
Rating:
5.0

Nothing

Kekoa A. 
Rating:
5.0

I want to commend your employee Glenn, who took care of me at 0700 when I rented the van. He was great, friendly, fast and very personable. Thanks for hiring good people like him!

Tony H. 
Rating:
5.0

Customer did not leave a comment.

Carla P.  |  First Impressions 
Rating:
5.0

Very helpful, made it simple and very friendly.

Verna P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELLEFSON Z. 
Rating:
5.0

Customer did not leave a comment.

Jaquelynn S. 
Rating:
5.0

service was excellent and very understanding!! Mahalo

William B. 
Rating:
1.0

Bad experience

EDISON L. 
Rating:
5.0

Customer did not leave a comment.

Jeff T. 
Rating:
5.0

Great customer service, quick and effete

David K. 
Rating:
5.0

Staff is very nice and helpful

Richard H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JASON M. 
Rating:
5.0

Thank you!

Ofelia P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shea D. 
Rating:
5.0

The loaders in Kirkland WA did not do a great job - there was damage to furniture items, caused by the poor loading procedures and that they kept most of the blankets in the bags!!! Also, the UBoxes need more tie off points - all along the sides.

Lori I. 
Rating:
5.0

Customer did not leave a comment.

Dexter L.  |  Overall Experience 
Rating:
5.0

Very nice and helpful!

Lisa W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Jessica B. 
Rating:
4.0

All was good. Thank you!

Richard L. 
Rating:
4.0

Customer did not leave a comment.

GAYNOR M. 
Rating:
5.0

Needed truck for short time, staff was very friendly and courteous at pick up and return!!! Great place to get equipment!!!

JERRY S. 
Rating:
5.0

Very nice experience.

MULUKUTLA S. 
Rating:
5.0

Customer did not leave a comment.

Morgan T. 
Rating:
5.0

Customer did not leave a comment.

Sam M. 
Rating:
5.0

Customer did not leave a comment.

Dana C.  |  Overall Experience 
Rating:
4.0

N/A

Lori N. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
4.0

The service was good, but one of the van's door didn't open. It was a pain in the ass loading and unloading stuff.

Carl Y. 
Rating:
5.0

We had half our household stored there for almost 10 months and it was safe, clean and super easy to access. Great experience and would do it again.

jeannette o.  |  Overall Experience 
Rating:
5.0

I would say the check in and check out could be a little faster.

DAVID L. 
Rating:
2.0

Get rid of the contract with 808 Connect. Be more proactive communicating with the customer instead of making them come to branch.

Luz K F. 
Rating:
5.0

Thank you for a great experience. The truck you recommended was perfect for our needs and the staff was so helpful and professional throughout our experience. Clean, well-stocked store with a much-appreciated clean customer restroom.

David I. 
Rating:
4.0

Fix the two flat tires

LaVar E. 
Rating:
5.0

Phillet was wonderful to work with. He was knowledgeable, professional and helpful.

Craig A. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK M. 
Rating:
5.0

I gave a great review on FB to all my friends couldn’t be happier with the experience thank you .

Tim M.  |  First Impressions 
Rating:
5.0

good service

siva D. 
Rating:
5.0

There were cockroaches all over the interior which then got into our furniture.

Kevin W. 
Rating:
1.0

The chick was a manager n rude like she hated her job maybe get her a dildo 4 her birthday instead of a gift card ..or we should start a go fund me for her 😁 if u hate ur job so much quit have a kid n go on welfare ..... other then that it was great

WENNEALYNN C. 
Rating:
5.0

Customer did not leave a comment.

jaclyn i.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Haunani A. 
Rating:
5.0

Customer did not leave a comment.

Tom G.  |  First Impressions 
Rating:
5.0

Actually the Van rented was dirty on the outside. Fuel tank was not exactly full when I rented it. I had to fill water in the reservoir for the window washer. Less than 30 miles and fill up cost $25 that is ridiculous. Dropoff area to return was no signage. I parked in an open stall. I was told to park where the clean up area was. Not exactly stated on returning directions. Nor drop box for keys.

Dakota M K. 
Rating:
5.0

Customer did not leave a comment.

DANTE V. 
Rating:
3.0

We picked up our moving truck after hours at 9:30 pm and at the time there were homeless people that approached us. There should be some sort of security there at night. In addition, there should be trash receptacles at the entrance. I had a few empty cups that I needed to dispose of but couldn't find a trash receptacle. Also, I had a small toddler booster seat that I needed to dispose of, Uber driver waiting to take me to the airport, and flight to catch. I asked the nice gentleman that worked there if he had any use for the booster seat for another customer but he said no. I went outside to throw it away and couldn't find a trash can so I left it on the side of the building. Cheyenne, who works for uHaul, was inside and came running outside and rudely told me to take the booster seat. She was yelling, rude, and I didn't appreciate her tone. I am a paying customer and do not tolerate being spoken to that way. I did tell her there was no trash can outside and she said she would charge me $10 to dispose of it if I didn't take it. She should not be in customer service if she can't talk to people in a professional way. Our kind Uber driver ended up taking the booster seat and disposing it for us.

Sam G. 
Rating:
4.0

Customer did not leave a comment.

maria elena h.  |  First Impressions 
Rating:
4.0

Everything went well. The equipment did its job. Thanks.

LARRY B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tanya Q.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEXTER L. 
Rating:
5.0

Customer did not leave a comment.

Marvin N. 
Rating:
5.0

Everything was great!

ROWAN B. 
Rating:
5.0

All very good !! The lady that welcomed me to the store at the time of rental was especially wonderful!! She deserves a raise!!!!

robert P. 
Rating:
1.0

The employees at this location have no clue what they're doing including the manager. I was quoted a price over the phone when I reserved the cargo van and then when I arrived they did not grant the price they quoted me. The day I came to pick up my cargo van they didn't have me sign a contract they didn't ask for my credit card and then we're calling and harassing me as if it were my fault they didn't do their jobs! Terrible terrible terrible!!!!!! Very unprofessional!!! Will never rent from this location again!!!!!!

SUZANNE F. 
Rating:
5.0

Friendly, helpful and excellent service!

THOMAS N. 
Rating:
3.0

Van needed an oil change. I was told the van would be .89 a mile but it was $1.49 a mile. The store associate is aware that customers are told the .89 mile when they book but refused to honor at the store location. Incredibly disappointed that I was misled about the price.

Melissa P. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
3.0

The instructions said to pickup the truck from the lot with an image showing the parking lot. After walking around and checking all the trucks we found it in the front. The front of the building was not what the instructions/map detailed and it was a little frustrating. Additionally, the instructions said the number of the truck was on the left side of the truck on the bottom left corner but it was actually up on the top of the truck.

Taylor T. 
Rating:
5.0

Customer service by the 2 employees were excellent

Monica N. 
Rating:
5.0

Awesome staff!!!

Mary N.  |  Overall Experience 
Rating:
5.0

Answer phone better

Harris S. 
Rating:
5.0

Customer did not leave a comment.

Margie K. 
Rating:
5.0

Very clean

mark p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis S. 
Rating:
3.0

Customer did not leave a comment.

Maurice P. 
Rating:
5.0

Customer did not leave a comment.

Shawn S. 
Rating:
5.0

Customer did not leave a comment.

sarah C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Agnes B. 
Rating:
5.0

Truck was definitely a work truck with minor dings and dongs on the exterior, but interior was clean and everything was in excellent working order, just what we needed for trucking gear and exploring. People at this shop are great too.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Juan M. 
Rating:
5.0

Great service. Thank you very much during this high time of rental needs. Mahalo

rocke H. 
Rating:
5.0

I only recieved 6 pads with the first u box and zero none with the second u bax

Evelyn G. 
Rating:
5.0

Customer did not leave a comment.

Matthew A. 
Rating:
5.0

Customer did not leave a comment.

Cherrae B. 
Rating:
5.0

Glenn and the other lady at the counter were very helpful and provided great service

JOSE V. 
Rating:
5.0

Staff super helpful!

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Dexter L. 
Rating:
5.0

Great customer service at the Kahului location I LOVE MY NEW STORAGE UNIT

Jordan B.  |  First Impressions 
Rating:
3.0

There were bugs all over the inside of the truck when it was picked up

Mudsar A. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

ORVILL G. 
Rating:
5.0

Person who helped us was great.. very friendly and easy to work with. It was a good experience overall. Like the store hours, especially on weekends.

PAMELA C. 
Rating:
3.0

I was "forced" to purchase a U-Haul door lock because I was told that I could not use my own padlock ... "it MUST be this certain type of lock". That is not true because many other doors have normal padlocks on them. They got an extra lock sale from me because they said it was mandatory.

SUE B.  |  First Impressions 
Rating:
5.0

Thank you to Glenn for his great customer service and awesome help.

Theresa F. 
Rating:
5.0

Customer did not leave a comment.

Douglas C. 
Rating:
3.0

Our oil gage was pretty low. I'm 98% positive the screw in the tire was there when we got it. We had a slow leak in the tire, so we had to use the spare almost right away. I would recommend providing tools to change a tire because we both knew how to change a spare but had to wait awhile to get tools due to the time of day which wrecked our plans. I did like the truck however. It was clean but in my opinion not well maintained. We also had garbage in the bed of the truck when it was picked up.

LAUREN W. 
Rating:
5.0

Just keep up the good work.

Geramium K. 
Rating:
5.0

Customer did not leave a comment.

rachel S. 
Rating:
5.0

Customer did not leave a comment.

Lehneer C. 
Rating:
5.0

Customer did not leave a comment.

Marcos D.  |  First Impressions 
Rating:
4.0

It did smell like foreign food being cooked in side... The 6ft was tall enoiugh to put a 6 ft fridge in... the door not tall enough ughh. If I was not already 3 hrs delayed because I had to wait for road assistance to replace a dead battery in the truck which made me pay for 2 guys for 3 dead hours. Having other commitments did not allow enough time to then get another arrangement for the fridge. that is laying on it's side. U Haul has made this move more frustrating than it needed to be. And then charged for late return....

Leslie K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shannon G. 
Rating:
5.0

It was great experience to rent this truck for vacation. Thank you

ELENA T. 
Rating:
5.0

Customer did not leave a comment.

OZ L. 
Rating:
5.0

Customer did not leave a comment.

Benvon M. 
Rating:
4.0

Customer did not leave a comment.

Rachel C. 
Rating:
4.0

Customer did not leave a comment.

Leticia s.  |  First Impressions 
Rating:
4.0

Everything is exceptional, except for the daily emails to rate their service. I hope it stops after posting this review. Also, by law they are supposed to provide a link in their email to unsubscribe.

Bruce K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shenelle E. 
Rating:
3.0

Vehicle was not clean windshield wipers needed replacing hand truck not secure and alignment was not great. Staff was efficient and courteous

BRADLEY B. 
Rating:
5.0

Working with Aubrey was fantastic, and for that I am incredibly grateful. She took what would have otherwise been the most stressful part of my interisland move and made it a totally pleasant and straightforward process. 10/10 top-shelf experience, would recommend them to anyone. Thanks again!

Jamie M. 
Rating:
5.0

Only been 3 days but we’re happy with it so far.

Sherrie K.  |  Online Move In 
Rating:
1.0

Employee was a grumpy old haole had smaller vehicles available and lied so he charged me for the biggest vehicle they had I felt as if I was stolen from and barely had the Truck for 6 hours paid over $120 for it very disappointed and he also lied about kamaaina discounts will NOT be using this place again shame

TANNER R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Keep up the great customer service

Mary N.  |  First Impressions 
Rating:
5.0

Awesome service, Mahalo!!🤙🏼

ALISON H. 
Rating:
5.0

Customer did not leave a comment.

RONALD LEE H. 
Rating:
5.0

Customer did not leave a comment.

Mary N. 
Rating:
5.0

Customer did not leave a comment.

Krystine N.  |  First Impressions 
Rating:
5.0

A very Pono experience! The sweet girl that helped me is a real asset to your company. She went the extra mile for my kamaina discount on mileage. The rates had gone up that day. Very fair rental price.

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

ALLISON P. 
Rating:
5.0

Great customer service and clean van!

Simone H. 
Rating:
5.0

N/A.

lacey p.  |  First Impressions 
Rating:
4.0

Should be 24 hr access

Ikaika V.  |  First Impressions 
Rating:
5.0

This facility is so much better than the rest on Maui. It is well maintained, has easy access and the units are very clean. The staff and GM are very friendly with great customer service!

Beth O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard H.  |  Overall Experience 
Rating:
3.0

Everything was amazing except the computer to check in was often not working. That also meant the speaker to call the front office was not working. Several times I’d have to get in my car and drive to the front to have them let me in. It was just inconvenient. The actual units were very nice and climate controlled. Bathrooms were not kept up very well. Soap was watered down or nonexistent. It’s still one of the better storage facilities I’ve used in Maui.

Lexi M.  |  Overall Experience 
Rating:
5.0

Best storage place on Maui n staff is her helpful

Kanoe H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela T.  |  Overall Experience 
Rating:
5.0

I am very pleased with my experience with your employee Glen Miguel. He was very helpful and pleasant to work with and he took the time explaining about the different self-storage rooms and about the facility and how to get in and out of the storage facility. He demonstrated excellent customer service. Please reward him with a raise/bonus.

MOMI H.  |  First Impressions 
Rating:
5.0

Great facility. Excellent customer service !! Kaley is very helpful. Would highly recommend renting a storage unit from this facility.

Renee C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kelly d.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

danny p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirley A.  |  Overall Experience 
Rating:
5.0

Kaylie and Glenn are very nice, helpful and knowledgeable. We have three 10x10 units and are very happy.

Renee C.  |  First Impressions 
Rating:
5.0

Fast friendly service . Loved the set up . Thank you

danny p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

trung v.  |  First Impressions 
Rating:
5.0

I WILL TRY TO BE AT MY STORAGE AS MUCH AS I CAN TO UPKEEP THE UNIT. IF TIME PERMITS, WHEN I FINISH WORK, ON MY DAYS OFF IS THE TIME I WOULD CHOOSE TO BE AT MY STORAGE UNIT. THANK YOU!

Charlene A.  |  First Impressions 
Rating:
5.0

Wonderful staff, clean storage area and great security measures. Mahalo for your efforts.

Derek M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William T.  |  First Impressions 
Rating:
5.0

Will and the personnel at the facility were extremely helpful, and generous with their time in assisting us with setting up the storage units.

Paul C.  |  First Impressions 
Rating:
5.0

I had an emergency move to make in one day on Thursday July 30th and I was able to conveniently reserve a truck and a unit at the Kahului store. All of the staff was amazing! I was very impressed! Mahalo!

BETH D.  |  First Impressions 
Rating:
3.0

your staff are AWESOME. your management software for door codes sucks

MARVIN P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zyra C.  |  Overall Experience 
Rating:
5.0

Pricing is fair compared to other Self Storage facilities. Mahalo!

Carla P.  |  Overall Experience 
Rating:
4.0

All good and great staff. Everyone was very friendly, helpful and went out of their way to assist. Uhaul is still my go to place for moving and storing.. thank you. Not a complaint but an observation.. during this covid time and noting the signage on the storefront... All staff do not wear face coverings until costumer comes in.. Ok.. Some staff remove their face coverings once outside with customers but then do not take the precautionary self distancing measures. In light of the signage on the front door it might be confusing or disconcerting to customer that not all respectful and safety measures are done diligently.

Marianne T.  |  Overall Experience 
Rating:
5.0

My husband was laid off from his job due to the COVID-19 Virus. All of the staff have been so helpful during this difficult time for us. We will definitely recommend this UHAUL to a friend!!

Elizabeth L.  |  Overall Experience 
Rating:
4.0

It was under construction so walk to unit was a little far from where you could originally enter from

Glen C.  |  First Impressions 
Rating:
4.0

The woman that we spoke to at first had no time for us. The man who took over was friendly and explained well and did his best. The application process is flawed. He input info 3 times before it work

Brenda F.  |  Overall Experience 
Rating:
5.0

Kiana was friendly courteous and professional. I wasn’t sure if I wanted to rent a space from UHaul but after talking with her and getting all my answers I was convinced. Thank you

Brenda F.  |  First Impressions 
No reviews have been submitted for this location.

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