Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Holly was very professional and helpful.
The staff was amazing during the entire rental experience !
No improvements are needed. Holly handled my check-in and she was fantastic. I don't recall the name of rhe person checking me out, but she was equally as good. Great team!
Very good service, thank you.
No improvements needed
Out of all the uhaul experiences I've had this location was by far the best. Attendant was the most helpful person I've ever dealt with.
I've dealt with uhaul many of times through out the years and never have I ever had a better experience than this one. Ms. Holly made me feel welcomed from the second I stepped on the lot. Not only did she help me adjust my reservation for a truck that would get the job done more conveniently, she went the extra mile to make sure I didn't leave without the proper tools as well. Her enthusiasm, knowledge of her job and overall politeness made for thee best customer service I've ever experience. Ms. Holly, aka 5 Star Holly, thank you very much for the quality of service you provide.
Charge me for a 10 foot truck I did not need. Your website and 3 personnel told me I could not use my personal vehicle that meets the requirements. You totally lied to me on 4 occasions in order to make a profit..... worst service ever!!!!!!
personal were friendly and helpful with any questions about rental
The acting manager Holly is a real professional. She helped find a solution to my storage situation. She is always energetic and customer service oriented. I have had storage units in multiple places but she really makes storing my stuff as inconvenient as possible. Thanks again, Holly.
I've never been so flabbergasted at a business such as U-Haul running the way it did. When I think about a storage unit I think about an area to put important belongings and keep them secure. When I think about your U-Haul storage facility I think about theft mismanagement people doing things under the table my stolen goods and I don't know how many others I'm sure have had stolen goods I think about how nervous I was when I found out how many people lived in the storage units who were technically homeless I I think about my name being used to open up a storage unit and I think about how I had thousands of dollars in tools fishing rods and other furniture collectibles stolen out of my storage unit. This could have been prevented and or the person who stole the goods could have been brought to Justice if the so-called manager AKA the woman who gets people to pay cash off the clock for locks that are unaccessible. When I showed up to rent a 15-ft truck and appliance dolly there was no appliance deli and we were bombarded with nothing but excuses and answers and how she could not help us and how we were on our own when it came to the reason why my keys to my storage lock would not open my storage unit. She said I'm sorry I can't help you at call Papa lock then took my debit card and swiped it before even going over the contract and assuming that I was doing a one-way truck rental when I only wanted to do a 24-hour truck rental and drop off at that same location because as you know that would save me around $80 or $29 a day compared to over $100 a day. So then she swipes it says oh it's too late you'll get reimbursed don't worry about it I didn't care I had to move I had brought cutters and looked at every YouTube video to try to see if I could get into this unit on my own without damaging your actual hinge system. After two wasted hours dark outside
Really friendly and a huge help
Big shout out to Holly! Every time she was there, she was really friendly and very helpful. If I need a storage unit later on then I know exactly where I’m going. Thank you!
Holly was fantastic! She was incredibly accommodating, and was aloe to help us meet our urgent timeframe. Thanks again!! 💚💙💜
Thank you everything was great ðŸ‘keep going
Great friendly salespeople there,both ladies r really nice! Thank you!
Holly rocks!
Nice facility but too expensive
The man and woman that run the place have terrible attitudes always. I was lied to when I rented the unit about the price and special promotion... I reserved a trunk to remove my belongings, but had to wait 45 minutes while the guy tried to fix it. Was told if it broke down again that it was my responsibility.. Wanted a bigger truck, but had to settle for the smallest(broken) truck on the lot...... Horrible experience and I will never go back!! I would rather drive 50 miles to ANY OTHER facility than give those ingrates another dollar! Would highly recommend others to stay away from this place.
Holly is fantastic!
i really enjoyed having a van to drive while my car was being repaired. i thought of it at the last minute so I didn't have a reservation. they went all out to accommodate me. many thanks.
Van wassnt full of fuel. Was lied to by corporate about dropping off van in Sale Creek and was charged 13.00 for leaving it there instead of Sale Creek. Told pick up personel that I was promised that frop off but she would pick that location for me when paying for the van.
Great customer service. Walked in and was helped right away!
Nothing. Operators were professional, explained options, very business like and really thanked me for my business. You should clone them.
Retain the services of the manager or employee who was responsible n duty on Saturday, September 26th. She was efficient, fast, and super upbeat at pickup and dropoff. Wonderful to work with!
Excellent facility, and even better staff. There is nothing negative I could ever say about Scott and his staff! They’re the best! Great location and great prices!
Scott is the best! Truly an awesome location to get your U-haul from! We have had a great experience here for over two years renting a locker, and they helped us with our moving needs! Keep up the great work!
Holly was amazing! Her customer service was on point. She was so helpful and went above and beyond to answer all of my questions. She deserves a raise!
Holly was an amazing help. We rented a truck from this location as well as storage for our move, and she made the whole experience amazing. Could count on her to be there to go above and beyond!
Accurately record miles. My contract stated the mileage was less then what was on the truck and I was overcharged miles to make up the difference. The truck was not clean at all
They ate awesome, will rent hete again
Great team...excellent service
The staff was courteous helpful and honest compared to other companies U-Haul is the best!
Excellent customer service!!!
Before I used to love this location and now I feel like I have a trauma. I had an agreement about closing my storage unit the day the bill was due and not pay the next month cus I won't be using it. He agreed and it was promised then they still sent me a bill and said I need to pay it. Tried to call to talk about it and the location refuses to ever answer the phone. So I get sent to these call centers which are entirely no help. Then I ordered a truck and a dolly to rent and though the dolly was already on my bill they charged me a second time for using it!?!?! What the heck.
Stephen was very friendly and courteous
Great customer service
I have been with this location for many years and to say Steve & Wanda are exceptional with customer service is an understatement. They have always gone above and beyond to assist me in my storage needs. It was a bitter sweet parting when I moved all of my things up north. I will miss them dearly.
They are always really great and friendly here. They always try to be very kind and friendly. I also have storage at this location and they are so helpful even when I'm a bit of a ditz. The gentle man there Stephen I believe is his name is always the best.
Customer service was excellent.
As always excellent service! Even though we've moved farther away, I'll always go back to this location.
Keep up the good work
I absolutely love the owners of the Mayport Uhaul and was with them for 5 years. Wouldn't go anywhere else. On the other hand my truck broke down the night before I was supposed to rent it and ended up with a smaller one a couple hrs later than I was initially set to be there. This caused me to have to make extra trips to move all my stuff. I felt like I should have been given a discount on the mileage but the owners boss (corporate) wouldn't let that fly. So I was stuck paying full price for the extra mileage and gas. And I left the truck with more gas than I received it with. Granted the truck breaking down wasn't the owners fault by no means and I at least was given another truck. I still shouldn't have been responsible for the extra mileage it took to move everything.
Stephen was amazing! Every time I stopped in to get something from the unit or put something in, he would stop by and say hi or at least wave if with another customer. He kept the place looking great. Would definitely recommend this place.
Holly was so helpful, thank you very much. I will definitely refer any friends to this storage facility
Perfect staff
Awesome customer service, makes this my go to place for my moving and storage needs.
N/A
Really great place to store your items. Spent three years building the house and the storage units were always clean and the property always look nice. The customer service was excellent and they always remember your name and your unit. Fantastic experience and I would recommend them to anyone.
Very friendly owner.
This place is the best. Customer service above and beyond. Thx
Holly had a great personality she was professional yet fun. She was very informative, very accommodating, and a great driver too!
Very good service Thanks
Great customer service
Owner in the front super rude and condescending. Don’t know why it was necessary to second guess and make comments about getting the lock off, the uhaul truck being brand new, or anything really. Unit was falling apart all of my stuff is covered in dust/mold/debris. Would def not recommend that facility to anyone.
Rented here twice. First time all good. Second time they cheated on the fuel. Contract was marked as full when clearly the needle was not on full. Drove less than 20 miles and had to add 4 gal of fuel to fill.
Great and friendly service!
The employee was great! Couldn't have done anything without her! But why do you have an app to rent and nothing works? Such a waste of time and the truck pretty much came apart. The driver side sun visor was half broken off and just kept flipping around while driving. You pretend it's a great price. But I end up paying almost $50 for two hours and it's annoying to get started and everything is in bad shape. If there was an alternative to this company I would 100% take it.
2 days ago Today I was able to finally get my stuff out of storage after more than 2 years! I was so excited! As I was attempting to unlock my unit, the property manager drove up and said I might need a different set of keys. I was totally confused since it should have had the original lock I put on it. Upon opening the door, several items fell and broke, including an antique sewing table. I had placed it in a secure place to avoid that scenario! Several pictures frames also fell out and broke, which I couldn't believe because I packed it myself and had put them in a safe place. Lo and behold, the original lock I had put on the unit was lying inside, and it was apparent that the lock had been cut! I paid on time for over 2 years and trusted Uhaul with my belongings. To make it worse, the property manager was very nonchalant about the whole situation! Could not tell me who or why the lock was changed. He tried to tell me the shift of my belongings could have been due to a hurricane! SERIOUSLY?? I also realized after cleaning out the unit that several items were missing! I would never trust Uhaul storage again! Obviously anybody can go in and cut locks off units and rummage through other's belongings! And it's Uhaul's policy to not prorate fees even if you get stuff out more than 2 weeks before the next due date. I feel like my concerns were not taken seriously and no explanation provided for the theft and rummaging through my belongings! Use American Storage next door. They are much more customer friendly.
Stephen and Wanda are the best!
Aside from technical problems we had a great experience
Very good
Great place very clean well protected excellent service
If I had a friend and my friend was dying and the only way to save my friend was to use this location Uhaul again my friend would be a dead man!
Everyone was very friendly and professional and extremely helpful
The staff were professional and helpful, location is easy to find. Prices were cheaper than most storage facilities.
Everything was excellent amazing customer service the lady that was there super friendly she is the best fast and quick
The staff were very nice and helpful . I would use them again.
Managers are the best in the business hands down!! Very much enjoyed doing business with them...Signed, the FULL MEAL 😂
The woman that helped me was absolutely beyond fantastic. I will be sending everyone I know there. I cannot express just how much she made moving day so much better.
Very friendly owner took the time to speak with me. I would highly recommend his facility to others.
Best Uhaul around! Staff is friendly and work fast! I have been using their storage units and renting trucks for over 2 years because they are the best!
None
I had a bed frame covered in plastic that was ruined the staff was ok not friendly but not quite rude price was not good found another place indoor for 30 dollars less and more secure .
Excellent customer service and extremely welcoming.
Smooth as could be. Manager was great help. Professional, courteous, knowledgeable and courteous.
The owners are amazing and personable!! It’s a clean facility, nothing to worry about with your stuff there. Great place!
Excellent customer service. The guy who runs the place is very accommodating, helpful and courteous. I would definitely recommend this storage facility to anyone.
Staff very friendly and helpful!
None
Stephen and Wanda are the best. Hard working, honest and sincere.
The manager on duty went above and beyond to help me !
Very friendly, helpful and professional.
Friendly staff. Great hours and clean.
Steve and Wanda are THE BEST!
They were always friendly and willing to help if they could.
I had a great experience. My first three days the unit was left unlocked - every thing was still intact when I returned. Thank
Wanda and Steve are very professional and helpful and we felt good about storing our stuff there we moved to Texas. Came back late July and got our stuff before another month.
Staff was very accomadating n pleasant. Took care of my storage needs.
Good service
Steve at the mayport store was awesome need more like him Thank you Steve
Dealing with both Steve and Wanda was great. Explained all my options and helped me select the proper size unit and all the materials I needed to move. Overall great experience!
The managers were amazing and answered al my questions when I had them. They took time to talk with us and never felt like we were just another customer.
The co-managers Stevie and Wanda were amazing. They were hospital and ran above board with expectations and the made excellent recommendation on unit selection.
Worked perfectly for my needs. Nice and friendly staff also.
Upon arriving, I was greeted and welcomed. My needs were addressed and accomadated. I'm glad I've chosen this facility for my storage . Hopefully nothing changes.
My move out date was June 14th not July 9. I was out before my due date. This is where I have the problem at. Y'all want to charge me for a month or two that I wasn't in there. I want be returning.
Wanda & Steven are so amazing, they helped me in a time of need, made sure I felt I made the best choice to store with Uhaul!! I’m so grateful! Thank you guys for your excellent costumer service.
The staff are very accommodating and helpful. Rented vans on 2 occasions and had s large storage unit. Vans were new and clean and ready on time. Very reasonable .
Experience with Steve and his wife were absolutely amazing. They are very attentive and friendly and made our situation easier especially relocating from a different state. Would use them again. Thank
Friendly staff
All of the staff were great! Very friendly and helpful.
The staff made me feel as if I was more than just a customer. I will use them for all of my future storage needs!
Staff was very professional and friendly. I can tell they take pride in their work. Place is always clean
Stephen was attentive, knowledgeable and very professional.
Outstanding Customer Service! Facilities and storage were in excellent shape. I highly recommend Mayport U Haul for all storage and rental vehicle needs! Thank You Steve for all you do!
Stephen was very personable and made entire process quick and flawless!
The lady was very nice. She even helped me detach the trailer from the trailer hitch because I couldn't really figure it out myself. Very clean facility too. Great experience!!!!
Friendly, professional & secure!
Exceptional service. Clean and well maintained facility.
Great and friendly!
Was there 4 years. Moisture was the only issue. Several items were molded.
Super friendly owner . Down to earth . Need more owners like him !
Kevin was awesome. He has a great friendly personality and was accommodating in anyway he could.
I chose U-Haul Storage because they didn't require my social security number to rent a storage unit and because of the high level of security they have onsite to keep you and your storage safe.
I moved out on Saturday, Feb. 2nd
Awesome experience.
Absolutely the best!
Everything was great, besides that the units had rats and bugs, and would constantly shed insulation all over your things. But great, friendly staff, never felt unsafe going there by myself!
If it wasn't so expensive, it would be the perfect storage choice.
Great customer service!!!
Prompt, courteous and helpful
No issues with the storage facility and the staff was friendly. Average uhaul storage facility.
Staff lady was super-nice and efficient. The storage rolling door was almost completely rotten and falling off, peeling paint ended up on all of the boxes and furniture in the front of the unit.
n/a
None....
Wanda & Stephen are incredible assets to uhaul, I don’t have the need for storage anymore but if I do I will use uhaul bc of them.
Love Mr. Steve
Friendly and helpful
Employees were very helpful and real nice. I highly recommend this place.
Friendly and helpful staff, convenient location, clean and secure surroundings. I love U-Haul! Storage and rentals. Keep up the good work! Thanks!
Staff was terrific and very friendly.
It was a helpful experience. I've used this particular facility a couple times. Everyone has been over the top helpful.
Thank you Steve and team. Very pleased with my experience at your location. Will return based on the great service. Mike Farah #311
Holly was terrific!
BEST storage experience I have had. Staff very knowledgeable & friendly. Management (Stephen & Wanda) very professional, caring, respectful. Place always clean and safe! Thank you guys!
Steve was a real pleasure to deal with and this is the second time I have worked with him at the Uhaul on Mayport Blvd. He was quick efficient, helped us with our special needs - Thanks!!
I was sent the wrong size uboxes. I was told they were the correct size even though 2 of the boxes were plainly smaller. The facility in Denver was impossible to get ahold of. They were terible
Clean site, well organized, no long waits.
Pretty good service
Awesome!!!!
Steve was so helpful and knowledgeable. He saved us money on our move by informing us of the different truck options. Finally, he was friendly and professional.
Holly was extremely friendly and helpful. She made it a great experience all around for us.
This location was very helpful. This was very different than my experience with my experience with the UHaul telephone and online customer service which was horrible!
Easy access, well maintained and and friendly people.
Owners are good people, very friendly and helpful. I'm almost sad to be moving out 🙃 Definitely worth using this facility again if I need to. Thanks!
They were great helping me get my uboxes
Great customer service
Will definitely recommend this U-Haul to my family and friends.
The staff was wonderful!!! They were so helpful during a very stressful time for us. Could not have been more pleased!
