Customer Reviews for U-Haul Moving & Storage of Mayport

Rating:

5.0

Donna was amazing and very knowledgeable with everything I asked her. Donna also went above and Beth to make sure I had everything I needed. Keep up the great work Donna

Rating:

5.0

Donna was prompt, courteous and professional! An asset to your team!

Rating:

5.0

Donna was amazing. She was very helpful on the phone and even more so when we arrived. We had been on the road all day moving and realized at the last minute we needed storage. She had our paperwork ready when we arrived. She even offered to back the truck into a tight spot. You are very lucky to have such a great employee

Rating:

1.0

The CSR had a poor attitude from the start. She was either having a bad day and or hates her job. I showed her 2 texts sent to me from UHaul that her location was the Correct location for me to drop off not the one on Phillip’s Hwy. She became agitated so I told her “here are the keys I’m not driving 30 minutes south to drop off a truck when I live at an apartment a half mile from the location I was approved to drop off at. She told me I could leave so I did . She was dishonest about my drop off time which was way before 430 and if you request the security footage you will be able to see I dropped truck off before 1630 as agreed by myself and UHaul. I filled the gas line right above the 3/4 mark line I saw it in Bunnel. This is not a way to retain or treat Any customers and I paid every thing upfront and bc she lied about my drop time I received charges I never agreed to or acknowledged so my bank will be doing a stop payment and it will be disputed

Rating:

5.0

For many years, we have done business here with wonderful success now realizing as our children have grown, we have stored their belongings that are now going to our new grandchildren . We have stored our family belongings Rent trailers and trucks for our growing family and have found we could always count on this Uhaul to take great care of us. Thank you for many years of terrific service.

Rating:

3.0

Last year in 2023 I told them in the office that there was a rodent problem in my storage. They came out and put some traps in and I actually myself sprayed the storage for roaches. There was no food of any sort in my storage. it was only clothing items That I stored in there and maybe some glass where

Rating:

5.0

So friendly, kind, and professional

Rating:

5.0

Excellent as usual. U-Haul always delivers an excellent service and facilities

Rating:

5.0

I have already told over a half of dozen people about your storage facility.

Rating:

1.0

With it being non climate controlled, we were told that they have pest control spray weekly to keep the bugs out, however, upon moving out a week ago, we’ve realized there’s no way they have pest control, and all boxes had to be emptied outside before going in our new home, and to be safe we’re having pest weekly spray here.

Rating:

1.0

There was no one in the office with a note on the gate that said to call a number, which was the U-haul on Atlantic Blvd. They were totally useless. Could not speak nor understand English, and they is why I came to Mayport even though the Atlantic was more convenient. I had to wait for someone else to drive in through the gate and I snuck in behind them. Total FUBAR!

Rating:

5.0

I didn't get to use but everything was well to my satisfaction and the young lady that help me at the location on Mayport Rd in Atlantic Bch Fla was very sweet would use anything

Rating:

1.0

I rented a furniture dolly for a couple of hours and returned it promptly. At first the guy working there told me to go buy a furniture dolly instead of renting because he didn't want to do the paperwork to rent it to me. Then when I returned it, he said I didn't need a receipt and would email it to me. I repeatedly asked for a receipt but he wouldn't get off the phone from a personal call. I told him that I was taking a picture of the dolly where I returned it so I would have a date and time stamp of bringing it back. Luckily I saved the photo because a month later, U-Haul called and asked for the dolly. An employee named Donna got the situation straightened out and sent me a receipt and was very nice about the mistake.

Rating:

4.0

We left because we wanted climate controlled.

Rating:

1.0

In the end we ended up with a moving truck and the staff at the Mayport store was amazing! What we ENDURED to get to that point was absolutely bad management, bad scheduling and bag HORRIBLE customer service!! It’s a long story involving closed stores, lost keys and sorry employees!

Rating:

5.0

The lady in the office was very helpful and friendly

Rating:

5.0

Employees are kind and helpful and just treat you like a friend not a bother or a pain!! Thank you for excellent experience!!

Rating:

3.0

There no power to plug cord in to air up my tires on my mower to load it so I took everything out of there n left n lady in the offic yesterday was not friendly thanks

Rating:

2.0

They did not have the dolly I ordered and I had to go to another location to get. I was not told about this until I arrived. I was charged a cleaning fee for returning the equipment in the exact same state I received it. There was minor debris in the truck. I did not take a picture. I discussed the issue and was basically told that it was my fault that I didn’t take a picture for proof.

Rating:

5.0

Need more electric outlets at facility

Rating:

4.0

My check-in experience was good. It would’ve been nice to get a prorated amount since I purchased the unit with only two weeks left in the month. Still had to pay full price. 🤷‍♂️

Rating:

3.0

I was not happy that I called in to extend my truck for an extra day and was 1 hour late and charged a full extra day. Bad business.

Rating:

3.0

After new doors were installed I had a red gym bag stolen.

Rating:

5.0

I don't know her last name, but her first name is Donna, and she is an exceptional associate, extremely helpful, very people oriented. She Has what I call a common sense approach to any situation that she encounters. When I experienced an issue, she kept me calm and reassured me that we could resolve the issue and we did. Oh I mean, there's no extra money. This is one of those things

Rating:

3.0

They need to deal with their rat problem. They damaged alot of my belongings

Rating:

5.0

Thank you so much for everything. Peace and Blessings

Rating:

5.0

My overall experience renting from U-Haul is a positive one. I was already a previous a rental customer. I like renting here because it is a clean and safe facility. The staff is friendly. I highly recommend renting from U-Haul. They have very competitive rates.

Rating:

5.0

Awesome experience

Rating:

1.0

The general manger is so rude and disrespectful and does not care about his employees or his customers he will look you in the face and tell you he does not care he make his staff handle general manger responsibilities

Rating:

5.0

Very helpful and understanding staff

Rating:

5.0

Really great location!!

Rating:

1.0

I was double crossed and they made me pay for full tank gas with additional service charge whereas I took rent for just 2 hrs and 29 miles. I did fill 2.5 gallons which is more than enough for the 29 miles for the small van I took for rent. I got the van delivered 2 hours late as well. Being a first time user of uhaul, this is enough to stay away for lifetime. I would never recommend uhaul to any of my friend and also would advise anyone to restrain from booking a uhaul.

Rating:

5.0

There was an issue with the billing of my unit after I moved out but Demaso and Kayla quickly resolved that issue. What great people to have working for your company.

Rating:

5.0

Very efficiently run!

Rating:

5.0

They had everything I needed and were coutious

Rating:

3.0

Unfortunately the vehicle was used by heavy a smoker(s). However, the customer service part of the team, from the phone representative & agent at the location did a wonderful job.

Rating:

3.0

When I arrived at the U-Haul facility where I needed to drop my truck off. It was very unclear where I needed to go with my truck so it took me several tries to turn around and figure out where I needed to go. I finally had to park the truck down the road and walk over and try to figure it out. I couldn’t see where the office was. It was hard to find anybody to help me. I was finally able to find the girl that runs the office but she was busy with another project, so I wasn’t sure what to do for quite a while and then I couldn’t find her so I had to walk Around the facility, trying to find out where the office was and I finally found her in the office and she was very helpful once I got in the office. It just was very difficult trying to figure out what to do.

Rating:

3.0

Kayla was very helpful! Initially when I wanted to rent the space, I asked for a 10 x 10 and it was available but when I came in with my belongings it was no longer available. I had a free months rent and I was given 2 5 by 10 for free. I called the corporate office to see if I could pay the same amount for the 2 5 x 10 spaces as I would for 1 10 x 10. The rep said to call the on-site manager and that they would be able to help me. I called the manage Demasa but never got a call back. I went in and Kayla allowed me to pay the 10 x10 rate while I was waiting for a response from the manager which never came. She left him a handful of messages both in text form and in a notebook. I was finally able to go in on a day he was there. I explained my situation and he did not make me pay extra for the month. However he said he never got the message and threw his employee under the bus. That was not okay. I moved my stuff to another facility.

Rating:

2.0

There was a hole in the back of the unit. Because of this, I had to throw out my couch of less than 3 years because of mold.

Rating:

5.0

Kayla was excellent. I was running late and had to get the trailer by 5. I called at 450 and she had all the paperwork ready to go so when I got there all I needed to do was show my license and pay. Was able to be done at 5.

Rating:

1.0

Only issue i had was mice droppings. People running the units were very helpful.

Rating:

3.0

Tons of rat poop on my belongings as well as a lot of bugs in all my boxes and belongings.

Rating:

5.0

Very accommodating to our schedule and worked with us well

Rating:

5.0

Excellent all staff was nice and friendly and helpful

Rating:

4.0

Moving helpers were not given all information so price ended u couple on day of service. I told U-Haul rep that apartment was on third floor with washer/dryer and explained that I wanted to avoid surprises on that day. She assured me they didn’t ask this and it was ok at price quoted, but movers did not account for this and doubled price. I suggest when offering movers with U-Haul to get a more accurate quote.

Rating:

1.0

The manager is rude and completely unprofessional and unorganized.

Rating:

3.0

The vehicle was heavily worn, the driver door is difficult shut correctly and causes a dash alert, the engine light came on and off several times, the cargo door is difficult to secure and there was standing water in the cargo area when I picked up the vehicle. The manager accepted the new information as provided and was courtious.

Rating:

5.0

There was an issue with the trailer lights not working. Kayla called the other store close by and Ron got me a working trailer. Excellent service

Rating:

1.0

Rats infested my unit and feces and urine was soaked into my mattress. They chew through the plastic covering and soiled my mattress and boxes.

Rating:

5.0

I almost rented with the storage place next door. I am glad I chose Uhaul. The first month is free with the trailer rental. The facility has put new doors on the units, and is well maintained on the daily. I even got a free lock for the unit. The 24 access is also great. As as they don’t jack my rate up I’ll remain a happy camper.😊

Rating:

5.0

Great customer service, manager is top notch and proactive. Would use again, thanks again for helping make my move easier!

Rating:

5.0

Kayla was great! Made the rental process fast, easy and convenient.

Rating:

1.0

Tried to pickup my 20ft truck, and the guy wouldn’t answer the door, so I was then sent 30min away to get a 26ft truck which I didn’t want that big of a truck, but took it. Got to my destination and my reservation for the storage unit was messed up not once, but twice. Went to restore the uhual and the gentleman wouldn’t take it because he stayed he had no room. 1 hr later waiting on the phone with uhual and it was finally returned to another facility. This was by far the worst experience we’ve had with uhual

Rating:

4.0

The storage facility was fine and adequate, however, the doors on the 4×4 could have been a little tighter. I know they put new doors on the other larger units.

Rating:

2.0

No one was ever available in the office or to answer the phone during operating business hours . I was double charged for a free unit instead of the initial refund and it was a difficult process to be reimbursed which I spent many days trying to correct. Unorganized and will not be returning in the future.

Rating:

5.0

Always had help when I needed it, even though they didn't have to. They were always friendly and kind.

Rating:

5.0

The lady that help me was extremely polite and helpful

Rating:

5.0

Kayla was aaaaamazing

Rating:

5.0

I can't think of anything at this moment. Everything was good. Customer service was the best, very nice and professional.

Rating:

1.0

Very unknowledgeable staff.

Rating:

5.0

Damaso's the best! Professional, hard-working and dedicated! Provided excellent customer service and delivered as stated! I've utilized this particular U-haul several times over the last 33 years living here and each time a different manager was on-site. They've all been good at what they do but, hands down, Damaso and his staff are the best of them!!

Rating:

5.0

Check in was smooth. Easy in and out access. There were a few items left in the storage unit but the employee quickly helped get it cleared out. Things happen not a big deal.

Rating:

5.0

I am new to U-Haul Storage. So far so good.

Rating:

5.0

Customer service was excellent.

Rating:

1.0

Changed my lock, never told me. Closed on Wednesday when I went to unit, couldn't get in to get work supplies. Rats in units, droppings everywhere, chewed thru some of my stuff!

Rating:

3.0

The moving truck had german roaches in the cabin. Not acceptable.

Rating:

5.0

Great customer service

Rating:

5.0

The General manager that helped us was awesome! Another guy in the office was very friendly too.

Rating:

5.0

Great place to rent from.

Rating:

5.0

Great customer service

Rating:

3.0

Ok

Rating:

5.0

Damascus was quick, knowledgeable and efficient. He dropped everything to make it an easy process

Rating:

5.0

The truck did have a check engine light on... There was no one to tell on the drop off because the facility door was closed so I used the “drop off” bin for the keys

Rating:

5.0

Best customer service ever.

Rating:

5.0

My experience with Doug, Damaso and another young man whose name I didn't get, was very accommodating. They made sure our storage needs were met and helped us to feel secure about our property. I thank God and U-haul for such wonderful people.

Rating:

5.0

Creole made the move in process fast and easy.

Rating:

4.0

Something got into one of my stuffed animals and there was feathers everywhere from something, no problem just letting you guys know. Overall great!

Rating:

5.0

The prices were very well

Rating:

4.0

The gentleman who helped us was terrific, but when we arrived, the reserved truck had not been returned, so we had to take a smaller truck. It's not U-haul's fault.

Rating:

4.0

After informed the representative that the truck was filthy when I picked it up, his response was “No, problem. I got it.” Now I’m faced with $100 cleaning few of a truck that I had used for less than 24 hours. The gunk that was in the truck was from previous users of the vehicle.

Rating:

5.0

Doug was very professional and accommodating

Rating:

5.0

Creole made the process easy and quick

Rating:

3.0

Rat traps inside my new unit hope this is not going to be a probkem

Rating:

5.0

Happy New Year 2024 the best and thanks

Rating:

5.0

Overall long-time great experience for many years. I highly recommend this property.

Rating:

5.0

Amazing

Rating:

4.0

Tracy Teague is an excellent manage, and very understanding at the Mayport Road location in Atlantic Beach, Florida. She is especially caring with allowing customers to make payment plans to catch up.

Rating:

5.0

Management was very helpful.

Rating:

5.0

Tracy was always a lot of help. Very polite. Thank You!

Rating:

5.0

Tracy was excellent

Rating:

1.0

Got there and the key wasnt in the lockbox and the truck was behind the locked gate. Then when i was given a new truck the gas was at less than a quarter tank.

Rating:

5.0

Customer service is amazing

Rating:

4.0

The manager was exceptional ..

Rating:

5.0

Staff was friendly and very helpful.

Rating:

5.0

A heartfelt THANK YOU for everything!

Rating:

5.0

The staff is readily available and helpful. Very well managed facility.

Rating:

1.0

Horrible experience. The manager would send threatening and nasty texts to me early in the morning. She would threaten to have my box moved to another location about 45 mins away from my house for now good reason. I was so happy to end this horrible experience.

Rating:

5.0

Friendly and very helpful

Rating:

5.0

I was very satisfied with the service we received. Very professional and super friendly.

Rating:

3.0

My first reservation was entered incorrectly. I was told when I called the number listed in the reservation confirmation email that for my reservation at Mayport I needed to check into the office on Atlantic. That was false and wasted my time and they dorected me to Mayport and showed me that my reservation was for Mayport. Then when I finally got to the Mayport office they couldn't find my reservstion, even though I showed them my email with my reservation for that day (and the Atlantic office had pulled up my reservation).

Rating:

1.0

My unit was broken into by way of swindling access into my account and by simply cutting my lock. All my belongings were taken and Uhaul has done nothing to help. NOTHING. POLICE HAS A report. I informed the insurance offered by Uhaul which I paid for, etc ...Uhaul has done nothing. NOTHING

Rating:

5.0

I use this particular U-Haùl facility even though others are closer and more convenient. The professionalism of the staff is first-rate, the facility is always clean, and they are well-stocked with moving supplies.

Rating:

5.0

Everything was great. Tracy and Chris were very helpful and accommodating!!

Rating:

5.0

Very nice manager! Very helpful and accommodating

Rating:

5.0

Great place to trust your items.

Rating:

5.0

This location is run by Tracy Teague. She has hired great people who take pride in this location. You can ask for anything more. The property is kept clean, nest and trash free unlike a few other public storages and facilities. The site is monitored and checked during the day. The staff member Chris is beyond helpful. He keeps an eagle out for any assistance he can provide. This is the facility to rent storage from if you need one. I checked out others and they are the best in the area. The Manager is personable, visible & responsive and I see her on the property helping the staff and checking things out which is rare to see. This facility is on top of their game.

Rating:

4.0

Lighting was not great. Major problem with rats.

Rating:

5.0

Tracy and Chris were very helpful and accommodating. Will definitely keep doing business with them!

Rating:

5.0

He was very courteous offered us drinks it's hot outside open the door open the gate he was very curious this is a good employee he did well and I would definitely let people know how good your service is

Rating:

5.0

Chris is awesome!

Rating:

5.0

Knew my belongings were safe. Even during the storm last year when there was some flooding, no problems.

Rating:

5.0

The only thing that was wrong was when I picked up the truck the gas tank was under a quarter full so I when and put gas in it right away because I wouldn’t make it back and forth without it much less the whole thing with returning the vehicle at the same fullness. So I was planning on filling it up once and done which would have been under a quarter full tank but when I looked at all the paperwork it said it had been a quarter full and if I returned it less I would incur a $30 fee. I ended up saying screw it and filled another $10 bucks of gas in it right before I returned just to avoid all that. Basically, the fuel amount was wrong and it cost me 10 bucks not a big deal but annoying.

Rating:

5.0

I had a great experience with this uhaul facility because of the customer service. The people who work at this location are the kindest uhaul workers I have ever come across. My one concern with the facility is the lack of mirrors when driving through to get to my storage unit. There were several times when I almost hit other people because they weren’t stopping at the corners.

Rating:

5.0

I never had an issue with Uhaul that could not be resolved.

Rating:

5.0

I SINCERELY APPRECIATED THE SERVICE YOU GAVE ME!!! THE TIMING WAS GREAT BECAUSE 👍 ŸOU HAD A SPECIAL FOR A MONTH FREE OFF STORAGE!!! THANK YOU VERY MUCH!!!

Rating:

4.0

Tracy was awesome when I got set up with my unit, and very helpful when I broke the key off in my lock. It was easy to come and go as I needed and the fees were great. As a 2 year patron the only thing i would mention, even though there are rat traps in all of the units, it still looked like there were signs of rodent activity in the unit, nothing majorly damaged, but a few things did have to get tossed due to rodent droppings... Nobody's fault and this is not a criticism, it is what it is with outside storage. Overall a good experience!

Rating:

5.0

Great place good prices

Rating:

4.0

Your staff is awesome. If I need to, I would use you again. Thank you

Rating:

4.0

There was no lock inside the unit as listed during the sign in process. Fortunately, I had a disc lock with me from my last storage unit.

Rating:

5.0

The staff was friendly and very helpful

Rating:

5.0

Nothing it was a smooth and easy rental process.

Rating:

2.0

Contents insurance is not required by the state of Florida, yet I was automatically charged for it after renting online. Once noticed, I immediately processed a move out notice and cleared the locker. Disappointed. Will never rent from them again.

Rating:

5.0

Tabitha and Tracey best workers i have seen. Professional, happy, helpful, and respectful. Just a really nice crew. Definitely recommend this location.

Rating:

5.0

The staff was terrific

Rating:

1.0

Honestly it was an awful experience. When I moved my stuff in the unit. I didn’t think I would lose everything I owned. Due to lack of care for the units and lack of care for the customer. No one ever fixed the doors to my units, no one took the time to care for my units I was in and moved around, honestly it’s was just an overall miserable experience for me.

Rating:

1.0

When a reservation was made 2 days prior to pick up date, we arrived and were black listed???, Then sent to another location 4 miles away, to not have one either, then to an even further location, causing excess mileage, and no offer to cover that mileage. We have been repeat customers of the Jax beach location on 6th St. for years. This experience was purely unprofessional and unacceptable. It will be the last time we use U-Haul, and will be sure to inform anyone else looking for rental, to NOT use this business. to say this was a major inconvenience and aggravation, would be an understatement.

Rating:

4.0

Tracy was great after my Unix incurred baggage

Rating:

5.0

I was extremely happy with my storage area and the place was always kept very clean. I would definitely recommend this Place of business.

Rating:

5.0

Ronald was incredibly helpful, curtious, and has fantastic customer service skills. 11/10 will return if I ever need another truck rental.

Rating:

5.0

6+ years of utilizing their services and they were always very helpful and professional. I definitely recommend them to anybody shopping around.

Rating:

5.0

Very helpful staff Easy process

Rating:

5.0

After a long day of moving, your staff was wonderful and the ease of access was just what I needed! Thanks!

Rating:

2.0

We were called at 1232 when I was scheduled to pick up the uhaul at 1200 from UHaul of Neptune Beach to be told that they didn't have my truck because I had bumped someone out of the queue. I called the store earlier that week to schedule for over the weekend and was told there would be no problem. I even called to say I would be an hour late. I could've been told alot sooner that there was no truck available. I was never apologized to and I was blamed more than once during this phone call. When I showed up to Mayport Uhaul after getting a reschedule I was told he was on lunch and I would have to do it on my phone but the GPS is not in the right place for that store and after explaining this he helped me. The lady I dropped to truck back of with was extremely nice and helpful. I got an emailed receipt after dropping of the vehicle and I only received $32 back from the gas that was in the truck. When I picked it up I was told if I brought it back at 1/4 tank I would get $32 and I brought back the truck at 3/8 full.

Rating:

1.0

Your making harder for people to make time for moving when needed a truck longer into there day n the amount of days someone would need it for so am going with other rental truck companies

Rating:

5.0

Nancy was great, location was busy but she was amazing at greeting people even when helping someone and fast and friendly. Couldn’t have had a better experience ♥️

Rating:

5.0

Very helpful will use location again

Rating:

5.0

Very friendly efficient as well as helpful.

Rating:

1.0

This was the worst Uhaul experience I have ever had. It took over 2 hours and multiple trips to and from different locations with three children on board to actually get the keys to the uhaul. I was told that I didn’t look like my drivers license photo which was rude and upsetting and my employer, a friend and my ex husband had to be called to celebrity my identity. I was then send an email stating that I only had until 11:45 that evening to return the Uhaul even though there was a 2 hour delay to actually get the truck. The location was at a storage facility and the people who worked there just ignored us on the other side of the gate while smoking and the best answer I could get out of them was to call the Uhaul number. I filled up the tank all the way even though there was barely any gas when the vehicle was originally picked up because I didn’t want to be as rude as Uhaul was to me in this process. When I did go to return the Uhaul with my ten year old daughter in tow on a school night, there was nowhere to park. There were three spots and both of the other two Uhauls were parked sideways making it impossible for me to park. I had no choice but to park in front of the gate. If I am charged a fee because of this, I will be absolutely livid. I have used Uhaul so many times and never once had a bad experience. This was nothing short of awful.

Rating:

5.0

I cannot say enough about the team at this location, they are professional, friendly and helpful. Anytime there was a problem with something, they always made it right and never acted like it was a problem to take of it. They took extra steps to secure all units at their expense and took care of issues that were potential problems for everyone's security. I have their services many many times and will always turn them if needed, again, I cannot say enough about this team, well done!!! Thank you so very much!!

Rating:

5.0

I really enjoyed working with Nancy (Cricket). She is a wonderful, friendly, happy, customer service representative and great asset for your company. I also think she is very knowledgeable.

Rating:

5.0

Special offered at time where I am moving and spending a lot of money. Very helpful.

Rating:

4.0

Friendly professional service.

Rating:

5.0

The staff was very helpful.

Rating:

5.0

perfect

Rating:

5.0

Nancy F was very helpful and an assets to U-Haul

Rating:

4.0

I was not given any confirmation for my rental. I went to 3 separate locations to pick up my truck, each telling to go to a different location. Once i did get to the final location that did have a truck for me, the truck I was given had 1/16 tank of gas….. horrible experience!!!

Rating:

1.0

Remove Tracy.. treats customers very badly and disrespectful to them.. disrespectful in front of other people completely unacceptable

Rating:

5.0

staff was very friendly and helpful, i would recommend anyone to this facility

Rating:

5.0

My only issue is I ordered the U-Haul online and was told they had the appliance dolly which was necessary due to moving a refrigerator. They didn't have the dolly I needed and didn't have any for a long time at that location or the location a few miles away. I think that is bad business to say you have a product that is necessary to the move and not have it when you go pick up the rental. If it was already rented I would have understood however, they haven't had that dolly available for a long time. That was disappointing. The person I worked with was very nice and she was terrific so no issue with her or the location. Just issues with calling the customer service number and ordering something that should never have been available to order.

Rating:

4.0

I did not receive a utility dolly. the location does not provide them nor store them.

Rating:

5.0

Everything was great

Rating:

5.0

Easy pickup and return with polite people. Would definitely use again.

Rating:

1.0

When I went to get my things that had been stored for only 4 weeks there were roaches and rodent droppings in the unit and on my boxed items. The rodents chewed through a few boxes leaving their feces on my clothing. Wings from roaches were in my unit and seen on my belongings as well. I can’t deal with rodents and roaches. Glad I got out before it was time to pay.

Rating:

1.0

Tracy the manager was helpful the following day with my cancellation do to my disappointment with the parallel parking for my trailer. The online registration and move in today was a nightmare even with customer service on the phone. I won't go through that again!

Rating:

5.0

Service has been great for rentals and propane at Atlantic Blvd. location. Great staff! keep doing what your doing.

Rating:

5.0

Cricket at Uhaul in Mayport was excellent and very helpful.

Rating:

5.0

Nancy Fike and Tracy Teague were amazing employees.

Rating:

1.0

There should be a warning or directions for where to park your own vehicle when picking up a truck. I had to park at the gas station next door. The lot where the trucks are is very small.

Rating:

5.0

You guys were great! Thanx for such awesome service 🥰

Rating:

5.0

One of the BEST experiences I have had. One item should be mentioned...the contract sent to my email was completely unreadable.

Rating:

5.0

Great facility!

Rating:

4.0

Although the uhaul experience was absolutely awful, the gentlemen working the counter at this location was very helpful

Rating:

5.0

very nice people

Rating:

2.0

Worst customer service ever. Completely disengaged, minimum conversation unless I engaged... no information regarding policies and returning truck... had to ask if I needed a receipt for fuel, didn't look over truck for prior damages, wasnt informed to note prior damages, nothing! Thankfully I took pics of everything, including the fuel Guage! They tried to charge me an extra $63 for fuel. Not on my watch bitches. I drove 6.8 mile and put $10 of fuel in just to avoid this! Went back in and the guy helped me get it back after showing him the proof of picture prior. THIS WAS ALL DONE BY THE OWNER... TERRIBLE EXPERIENCE.... GOOD EQUIPMENT

Rating:

5.0

Everyone was so nice and helpful. Definitely use them again if we need storage in the future.

Rating:

5.0

Nothing to add. My rental was awesome….I only needed a rental for less than two hours and I got it done safely under 1.5 hrs. Thank you!

Rating:

5.0

Tracy and her team were unbelievablely amazing!

Rating:

5.0

Tracy helped me and she was friendly and helpful and made my experience excellent to were I would definitely recommend to everyone. Good job🤙

Rating:

5.0

The team at this location is fantastic during check in and anytime visited my storage unit.

Rating:

4.0

The personnel at the location were helpful and knowledgeable

Rating:

4.0

The guy who helped us was awesome. The truck was crap. Needs an alignment and both of the visors were broken. Psi in tires was crap too.

Rating:

4.0

Truck itself was a POS. Transmission was about shot. No confidence that it would make it to the next traffic light

Rating:

5.0

The team here is the best that UHAUL has!!!

Rating:

2.0

Took over 5 hours just to do the paper work to get a storage unit.

Rating:

5.0

Thanks to all of the folks there. Wonderful people.

Rating:

5.0

They have always been courteous and helpful

Rating:

3.0

Last day of being there rented big van loaded up rear door was broken would not close all the way . Was told nothing can do about it … drove off unloaded and used half the truck because 2 plus feed door opening did not want to lose my belongings… .. not happy about it and paid full price ….

Rating:

5.0

Tracy is a Sweetheart! She is an asset to your company she goes above and beyond to see that our needs were met, always with a smile on her face. Every business in could learn from her.

Rating:

4.0

Thank y’all

Rating:

2.0

Closed on a Wednesday had to go to another location to get access code and unit number. It cost me hours of my day. No sign saying that they were closed on a Wednesday apparently every Wednesday. I also called and wasn't able to get an access number or unit number It told me I wasn't allowed to give you that information when the sign says I can online instantly. The online website was not working properly. Very disappointed. I expect better from such a large company. At least a sign saying that you're closed would go a long way.

Rating:

5.0

Holly the manager is awesome

Rating:

2.0

I was unhappy when I learned that my previously made reservation was not honored and the blame was placed on the 800 number agent. I reserved a 5x10 unit then was told they didn’t have any. I wasted an hour making other arrangements. They put me in two 5x5s instead. After I went to my unit I waited 20 minutes for someone to remove the locks. I called the office and basically she forgot. My time was pressed and is always valuable. Although polite and professional I’d take getting the unit that I ordered three days in advance and CALLED TO VERIFY TWICE to be honored over office worker professionalism. I think UHaul owes me something for my time, frustration and anxiety.

Rating:

5.0

Oh I would definitely recommend this facility to anyone the lady that works here was so very helpful. This was truly a great experience and would be glad to come back if I needed to use any storage facility again!

Rating:

5.0

The two ladies in that office are awesome they did their job they did it very well I would definitely recommend using you home storage there again at that facility

Rating:

5.0

Holly was great she explained everything in detail very professional

Rating:

5.0

I cannot say enough great things about Holly and her staff. She was so kind and helpful. She always has a Beautiful smile and friendly demeanor. I would recommend speaking to her about all your U-Haul needs whether storage or truck rental. She assisted me with both.

Rating:

3.0

Thanks

Rating:

5.0

The employees were all very courteous and super friendly! Would recommend to others. Thank you!

Rating:

5.0

Holly was very helpful, and very friendly.

Rating:

5.0

Thank you for working with us and providing last minute service.

Rating:

5.0

Holly is the best. The consummate professional, tireless and always willing to help. Provides my best U-Haul experience in 40+ years. Please extend my thank you.

Rating:

5.0

The manager, Holly was wonderful to work with. She made our move so much easier. She advised us on the size units we needed and everything worked out perfectly. We will definitely recommend to friends if they ever need storage.

Rating:

5.0

The lady that runs the place Holly is a wonderful lady was a delight to deal with thank you

Rating:

4.0

Facility needs some updates but overall a good value. Holly was fantastic to work with.

Rating:

5.0

She was outstanding. Went way above and beyond helping us get settled into our unit. U-Haul has a great example of customer service at this facility.

Rating:

5.0

Tracey and Holly are Great!

Rating:

3.0

The units were definitely secure but lighting was poor

Rating:

4.0

Holly was an absolute blessing for us. She made securing a unit the easiest part of our move and was a lifesaver in our time of need. You better hold on to her!

Rating:

5.0

Holly is remarkable, five thumbs up.

Rating:

5.0

Holly is incredible. She is driven to provide outstanding service, support and is tireless. I often purchase boxes. She always insists on loading my car. She exemplify’s what a Uhaul employee should be. Totally unselfish. Please relay my thanks for this extraordinary employee.

Rating:

4.0

It's only been a day. The lady in the office made it extremely pleasant. The only drawbacks is that there was supposed to be a lock in the unit but There wasn't and the door is difficult for me to close. I ended up driving home to get my own lock and because I didn't think to leave the van there and take my car added another 12 miles to my cargo van rental.

Rating:

3.0

No Comment

Rating:

5.0

Thank you very much for serving me in the area of my renting the storage at Mayport. I was extremely pleased throughout my stay.

Rating:

5.0

Holly is simply the best!

Rating:

5.0

Uhaul storage on Mayport rd is a wonderful facility. The staff there is amazing and very helpful and caring also. Holly is a great asset to the company so definitely keep her around. We look forward to continuing our business with uhaul Mayport. Thank yall, Crystal and Michael Hartline

Rating:

5.0

We went to clean out our storage unit and had a couple of questions, Holly was extremely helpful and professional. Once we were finished, again Holly was really friendly and helpful.

Rating:

5.0

Holly is the reason this place is#1.

Rating:

5.0

Holly was very professional and helpful.

Rating:

5.0

The staff was amazing during the entire rental experience !

Rating:

5.0

The acting manager Holly is a real professional. She helped find a solution to my storage situation. She is always energetic and customer service oriented. I have had storage units in multiple places but she really makes storing my stuff as inconvenient as possible. Thanks again, Holly.

Rating:

1.0

I've never been so flabbergasted at a business such as U-Haul running the way it did. When I think about a storage unit I think about an area to put important belongings and keep them secure. When I think about your U-Haul storage facility I think about theft mismanagement people doing things under the table my stolen goods and I don't know how many others I'm sure have had stolen goods I think about how nervous I was when I found out how many people lived in the storage units who were technically homeless I I think about my name being used to open up a storage unit and I think about how I had thousands of dollars in tools fishing rods and other furniture collectibles stolen out of my storage unit. This could have been prevented and or the person who stole the goods could have been brought to Justice if the so-called manager AKA the woman who gets people to pay cash off the clock for locks that are unaccessible. When I showed up to rent a 15-ft truck and appliance dolly there was no appliance deli and we were bombarded with nothing but excuses and answers and how she could not help us and how we were on our own when it came to the reason why my keys to my storage lock would not open my storage unit. She said I'm sorry I can't help you at call Papa lock then took my debit card and swiped it before even going over the contract and assuming that I was doing a one-way truck rental when I only wanted to do a 24-hour truck rental and drop off at that same location because as you know that would save me around $80 or $29 a day compared to over $100 a day. So then she swipes it says oh it's too late you'll get reimbursed don't worry about it I didn't care I had to move I had brought cutters and looked at every YouTube video to try to see if I could get into this unit on my own without damaging your actual hinge system. After two wasted hours dark outside

Rating:

5.0

Big shout out to Holly! Every time she was there, she was really friendly and very helpful. If I need a storage unit later on then I know exactly where I’m going. Thank you!

Rating:

5.0

Holly was fantastic! She was incredibly accommodating, and was aloe to help us meet our urgent timeframe. Thanks again!! 💚💙💜

Rating:

4.0

Nice facility but too expensive

Rating:

1.0

The man and woman that run the place have terrible attitudes always. I was lied to when I rented the unit about the price and special promotion... I reserved a trunk to remove my belongings, but had to wait 45 minutes while the guy tried to fix it. Was told if it broke down again that it was my responsibility.. Wanted a bigger truck, but had to settle for the smallest(broken) truck on the lot...... Horrible experience and I will never go back!! I would rather drive 50 miles to ANY OTHER facility than give those ingrates another dollar! Would highly recommend others to stay away from this place.

Rating:

5.0

Holly is fantastic!

Rating:

5.0

Excellent facility, and even better staff. There is nothing negative I could ever say about Scott and his staff! They’re the best! Great location and great prices!

Rating:

5.0

Holly was an amazing help. We rented a truck from this location as well as storage for our move, and she made the whole experience amazing. Could count on her to be there to go above and beyond!

Rating:

5.0

The staff was courteous helpful and honest compared to other companies U-Haul is the best!

Rating:

5.0

Stephen was amazing! Every time I stopped in to get something from the unit or put something in, he would stop by and say hi or at least wave if with another customer. He kept the place looking great. Would definitely recommend this place.

Rating:

5.0

Holly was so helpful, thank you very much. I will definitely refer any friends to this storage facility

Rating:

5.0