Customer Reviews for U-Haul Moving & Storage of Mayport
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Mayport
MICHELLE T. on
None
richard a. on
Stephen and Wanda are the best. Hard working, honest and sincere.
phillip M. on
We came in around 11 to see if any trucks were available for moving. We were well taken care of and out with a truck in 5 mins.
Rachel V. on
The manager on duty went above and beyond to help me !
Lanese W. on
I had an awesome experience using the u-haul location on Mayport road from start to finish! Thanks Holly for making this experience a great one!
Joeseph B. on
So I did a local move and I ended up spending alot of money I am wondering if I chose the right set up or type of move I think that employees should ask more questions and help determine the most economical type of move for each individual. I ended up spending over 330 dollars and that seems high to me for 36 miles each way twice.
BRIAN D. on
Customer service was exceptional. Steven (Jr. I believe) was extremely helpful and very courteous. Equipment was well maintained. From the renting process to the return process, he made our move that much more smooth.
john t. on
Very friendly, helpful and professional.
Tracy T. on
Wanda and Steve are phenomenal! I used their location for the last several years (I have moved a lot) and each and every time I have received impeccable customer service! I have now relocated to Central Florida and can say I hope the location in my new city is as fantastic as the Mayport U-Haul! Kudos to Wanda and Steve for absolutely dynamite customer service and always going the extra mile!
steven B. on
Friendly staff. Great hours and clean.
Gage S. on
Steve and Wanda are THE BEST!
Mari P. on
Thank you. It was easy peezy.
DAVID H. on
They were always friendly and willing to help if they could.
Patricia D. on
Service was amazing and so quick and easy to pick up the truck and equipment I rented. Stephen's service and helpfulness was above and beyond!!
Therese S. on
I had a great experience. My first three days the unit was left unlocked - every thing was still intact when I returned. Thank
JANET B. on
The couple who runs this U-Haul location are the BEST!! They have always been helpful and provided such great customer service!! Thanks Steven and Wanda!
Michael L. on
Dirty interior of the truck and the cargo area had dirt all over the floor area. We had to sweep the cargo area in order to place furniture in it. All else went well.
Robert A. on
Steven was extremely helpful. Excellent service and great equipment.
robert B. on
Friendly and efficient staff! Would definitely recommend.
Michael M. on
Truck was waiting for me. I filled out all the paperwork on line which cut my time at the store in half. Great service.
Cynthia G. on
My pick up location was change$ without my knowledge or approval. Luckily I called and checked on it and found out about the change.
JOSHUA C. on
Very friendly an helpful.
Wayne B. on
Quick in and out! Wanda and steve were very friendly and helpful.
LUIS V. on
Great staff, friendly, respectful, polite...
matthew H. on
Great company everything was smooth and easy front desk was fast and very nice also!
Jessica C. on
Better customer service. The man was rude to me.
Bryan R. on
Very friendly!!!! Would recommend
marie H. on
I love the service at my local U-Haul, I also rent a few units there. Steve and Wanda are very helpful
john H. on
All went well. Thx!
DOLORES R. on
Wanda and Steve are very professional and helpful and we felt good about storing our stuff there we moved to Texas. Came back late July and got our stuff before another month.
Michael K. on
Staff was very accomadating n pleasant. Took care of my storage needs.
jamil p. on
Good service
Selenia M. on
Steve at the mayport store was awesome need more like him Thank you Steve
AC C. on
I have Steven on video disrespecting me over and over again after the two years of storage space I had there unit 1018, I even gave them the business of getting the truck and car transport from the same place. I was treated extremely disrespectfully after all the business. I want to put in a formal complaint. I asked him to help me with the car and he told me to get on YouTube and learn how to do it myself.
kip d. on
Dealing with both Steve and Wanda was great. Explained all my options and helped me select the proper size unit and all the materials I needed to move. Overall great experience!
Amber G. on
The managers were amazing and answered al my questions when I had them. They took time to talk with us and never felt like we were just another customer.
FRANCES Q. on
Wanda Vickers really knows her business. Has gone out of her way to help us customers with little things that are a big help.
Daniel G. on
Friendly, accommodating; vehicle was clean
beth O. on
Wanda is great, owner is great. It was so easy to pick up and return a 26’ truck. Love the owner
David C. on
Not change a thing. Wanda and Stephen Vickers are great. Professional as well as personable. Fast, easy and painless. Will definitely use their services again. Thanks .
Janet M. on
The co-managers Stevie and Wanda were amazing. They were hospital and ran above board with expectations and the made excellent recommendation on unit selection.
Eric F. on
Worked perfectly for my needs. Nice and friendly staff also.
Roger J. on
Staff did an outstanding job checking me out and in. Well done.
Dawn K. on
They are rude and unprofessional. They locked me in the facility for over an hour and even though the managers live on site they would not let me out. They even charged me for an extra day of use but I was there early to drop off. I saw them smoking inside the office were the supplies are sold and they kept the gates locked for 1/2 an hour after the time they were supposed to opened,while customers waited, so their 2 white dogs could run around and pee on the equipment and trucks. Horrible experience. Will never use uhaul again.
Michael K. on
Place is good. People are helpful. But buildings and surrounding areas need cleaning up. Storage units are a little ruff.
Michael K. on
Upon arriving, I was greeted and welcomed. My needs were addressed and accomadated. I'm glad I've chosen this facility for my storage . Hopefully nothing changes.
Michael K. on
Ok. Just need property n buildings cleaned up.
Katy B. on
My move out date was June 14th not July 9. I was out before my due date. This is where I have the problem at. Y'all want to charge me for a month or two that I wasn't in there. I want be returning.
BACOT W. on
Truck was clean, in great condition, and far easier to drive than our last rental (from a competitor). The fuel capacity was not as large as my web search claimed, but neither was the fuel consumption. A great ride, and flexible, accommodating service - many thanks! As for the storage facility, the only recommendation I would make is to assure that the gap to the outdoors at the rear of the unit (#303) be sealed with expandable foam, like most of the back wall had been successfully sealed. As a result of this exposure, several of our items at the rear of the unit sustained damage from moisture/mildew and roach and rodent feces and urine.
Kyle H. on
Very friendly and excellent customer service!
daniel A. on
I had to produce the paperwork for the drop-off guy of the address that he was located at. There must have been some disconnect in the system. Thank God that the pickup location hand-wrote a drop-off address so I could show the drop-off guy they location I was told
Ernest W. on
This was my best experience with Uhaul ever.
ASHLEY S. on
The staff was very friendly and concern with peoples time. They also made sure that we had everything we need for what we were doing.
brett B. on
Everyone was knowledgeable and respectful and had a answered for any question.....nice staff.
Janet M. on
Steve and Wanda are committed to Service Excellence!
Elaine F. on
My account has been overcharged and I can’t get any one to help. Called twice; one LMTRC and other was disconnected. Used chat with bad experience!
Erin B. on
Steve was super helpful and friendly!!
SHAWN R. on
Nice, friendly customer service. Vehicles and property are always well maintained. I have used this location for many years, and Steve & Wanda have been excellent.
Sergio B. on
Quick and easy service! Easy drop off! a pleasure doing buisiness
Patrick R. on
Very good experience, the van was set, ready to go and the staff was very helpful and friendly.
donna S. on
Friendly helpful people. I WILL B BACK!!!!
Rufus P. on
Steve was very professional helpful. No improvements needed.
MARY L. on
Wanda & Steven are so amazing, they helped me in a time of need, made sure I felt I made the best choice to store with Uhaul!! I’m so grateful! Thank you guys for your excellent costumer service.
Ciera S. on
We sat outside the gate for 20 mins honking (which was the instruction on the sign) before this gentlemen came out , just rude ... “oh do you need help?†Oh no sir we’re sitting outside this gate with a 15’ truck .... yes we need help , was just a horrible .... will never use U-Haul again , definitely should of went with Penske
Michael K. on
The staff are very accommodating and helpful. Rented vans on 2 occasions and had s large storage unit. Vans were new and clean and ready on time. Very reasonable .
Jennifer S. on
Experience with Steve and his wife were absolutely amazing. They are very attentive and friendly and made our situation easier especially relocating from a different state. Would use them again. Thank
yolanda h. on
Friendly staff
Charles A. on
The drop off location was an actual U-haul location I had done business with in the past and the staff has always been friendly. Will do business with them again if the need arises.
Stephanie Y. on
The workers were unprofessional, and seemed very unwelcoming. Worker told me when I go to leave she will open the gate. I sat at the gate for 10 minutes waiting. Began honking a little after, for about 5 minutes. Had to go into the store and ask her to open then gate. When she opened the gate I wasn’t even in the car, I was walking to it. Which it closed on me so I assumed she would open it knowing I didn’t get through. Sat in the car for a while, still nothing had to honk loud and crazy just to get out of the parking lot. Was completely ridiculous. Was my first time usuing uhaul, never going to recommend it. It shouldn’t take me almost 20 minutes to get out of a parking lot when the only thing holding me from leaving is her not paying attention.
Donald W. on
We were told that we could keep the truck for 24 hours instead of the 8 we had scheduled for the same price. Apparently Holly didn’t put that into the computer so we were charged for two days instead of one. The manager has not been easy to work with. We will not use this location again or recommend this location to anyone.
BRIAN N. on
All of the staff were great! Very friendly and helpful.
Katie B. on
The staff made me feel as if I was more than just a customer. I will use them for all of my future storage needs!
bob p. on
Staff was very professional and friendly. I can tell they take pride in their work. Place is always clean
robert D. on
While the team at the UHaul location in Florida was terrific and helpful, the process for renting the Uboxes and the entire payment structure is extremely fragmented. I rented from UHaul and the entire process of renting the uBoxes, the payments and process for delivery, the shipping and the final delivery should never been seen by the customer. But instead, UHaul treats each indecently and the customer is confused. Furthermore, my uBoxes arrived on the trailer backwards, and we could not get to the door of either one. The driver had to take them away and go find a fork lift to turn the boxes around. A very poor experience.
Cassandra W. on
At first when I called the person I talked to seemed bothered to be helping me. I didn’t quite understand what I needed and my lack of knowledge about the product seemed to inconvenience the representative. It would have been better if they took the time to explain to me what I might need. When I couldn’t get to my credit card to reserve the truck that seemed to be a issue as well. I was driving. Honestly I just went online and reserved. I didn’t want to bother the representative again. I don’t like feeling like I’m inconveniencing you with my business.
Keith R. on
Great job checking out!! Thanks!!!
steven B. on
..
Daniela M. on
Stephen was attentive, knowledgeable and very professional.
daniel k. on
Outstanding Customer Service! Facilities and storage were in excellent shape. I highly recommend Mayport U Haul for all storage and rental vehicle needs! Thank You Steve for all you do!
melinda m. on
Stephen was very personable and made entire process quick and flawless!
Kateline Z. on
My items were held hostage upon arrival for another $60 it cut the lock. I purchased the lock from uhaul and was assured at the time of purchase that cutting it off would not be an issue. It’s not about the money but rather providing the services promised. I found this to be extremely unprofessional and will likely choose a different company next round.
Kateline Z. on
I was charged an additional $60 via Venmo when the movers arrived so they would cut the lock off the box. I had purchased this lock from uhaul and was assured hat removal at the location was taken care of and that lock cutters were provided. I found this to be highly unprofessional, makes uhaul and the moving company both look bad because I’m unsure which of you stole $60 from me.
Joshua P. on
The gentleman that was there was really helpful and friendly, wish I had gotten his name.
Carole M. on
We are women in our 70’s The owner Steve an able bodied young man was beyond rude, He refused to take our empty boxes we were donating then stood and watched us unload them back into our car while talking incessantly never offering to help... a horrible experience... UNBELIEVABLE... I will never go there again and will never recommend them.
Jeff G. on
I found this location easy to access. My vehicle was ready as scheduled and Wanda reviewed everything with me. I found the entire experience to be professional and easy.
William H. on
The lady was very nice. She even helped me detach the trailer from the trailer hitch because I couldn't really figure it out myself. Very clean facility too. Great experience!!!!
pedro c. on
Friendly, professional & secure!
Charles H. on
Not a thing!!! Wanda and Steve we're so acomodating and worked around my schedule and needs. Gave an excellent Military appreciation assist as this is a military town. Would not hesitate a moment to go back. True professionals and assets to U-haul!!!!
PON C. on
Do offer an extension option to customers at the time of initial rental contact if vehicle is needed beyond the rental period and inform customers about the fee for extension. Thank you!
james R. on
This Uhaul is very well operated. The management is on the ball. And they go out of there way to streamline your needs, as well as safety. Wanda and Steve are Uhaul Mayport 's biggest assets.
sharon B. on
Exceptional service. Clean and well maintained facility.
Aaron N. on
Great and friendly!
ROBERTA A. on
Was there 4 years. Moisture was the only issue. Several items were molded.
Matthew C. on
Great experience
Bailey T. on
Don’t make comments to customers if they aren’t storing their property at your facility. I’ll take my business elsewhere. Problem solved.
johnny h. on
Super friendly owner . Down to earth . Need more owners like him !
Michael M. on
The staff went above and beyond when they called me to tell me they had found something in the van when they were cleaning it up. After a few hints I guessed it was my grandson's Apple watch. He had not told me it was missing so I got to rib him a little bit. Thanks Uhaul !!
Ralph M. on
Thank you. all went smoothly
Michael S. on
Kevin was awesome. He has a great friendly personality and was accommodating in anyway he could.
Daniel K. on
Management attitude, poor customer relations
Amanda W. on
Super easy transaction. Thank you for making our moving day that much easier
Jonathan J. on
Upon arriving to this location the gentleman who prepared the trailer for rental did phenomenal in regards to loading it up and inspection. But afterwards he couldn’t use the computer to figure out how to run the credit card. So he said don’t worry about it after 15-20 minutes of trying to use it. He then stated “oh well†and said his manager would call. Nothing happened that day. The next day the manager calls and says she cannot take credit card over the phone and I made the trip back up to uhaul and nobody was there during regular business hours. After finally getting in touch with someone they demanded cash and not a credit card. Hands down a terrible finish for the staff at uhaul
charlotte m. on
I chose U-Haul Storage because they didn't require my social security number to rent a storage unit and because of the high level of security they have onsite to keep you and your storage safe.
Helene M. on
I moved out on Saturday, Feb. 2nd
Alex Z. on
Awesome experience.
richard a. on
Absolutely the best!
AMELIA M. on
Everything was great, besides that the units had rats and bugs, and would constantly shed insulation all over your things. But great, friendly staff, never felt unsafe going there by myself!
THARESA B. on
If it wasn't so expensive, it would be the perfect storage choice.
Danielle K. on
Great customer service!!!
Michael S. on
Prompt, courteous and helpful
Harvey C. on
No issues with the storage facility and the staff was friendly. Average uhaul storage facility.
Russell C. on
Staff lady was super-nice and efficient. The storage rolling door was almost completely rotten and falling off, peeling paint ended up on all of the boxes and furniture in the front of the unit.
JENNIFER S. on
n/a
Steven R. on
None....
sean l. on
Wanda & Stephen are incredible assets to uhaul, I don’t have the need for storage anymore but if I do I will use uhaul bc of them.
Guy S. on
Love Mr. Steve
Russell C. on
Friendly and helpful
Demarco B. on
Employees were very helpful and real nice. I highly recommend this place.
LISA H. on
Friendly and helpful staff, convenient location, clean and secure surroundings. I love U-Haul! Storage and rentals. Keep up the good work! Thanks!
Debra B. on
Staff was terrific and very friendly.
John R. on
It was a helpful experience. I've used this particular facility a couple times. Everyone has been over the top helpful.
michael f. on
Thank you Steve and team. Very pleased with my experience at your location. Will return based on the great service. Mike Farah #311
Helene M. on
Holly was terrific!
Camelia C. on
BEST storage experience I have had. Staff very knowledgeable & friendly. Management (Stephen & Wanda) very professional, caring, respectful. Place always clean and safe! Thank you guys!
ed b. on
Steve was a real pleasure to deal with and this is the second time I have worked with him at the Uhaul on Mayport Blvd. He was quick efficient, helped us with our special needs - Thanks!!
Loren B. on
I was sent the wrong size uboxes. I was told they were the correct size even though 2 of the boxes were plainly smaller. The facility in Denver was impossible to get ahold of. They were terible
Jonathan I. on
Clean site, well organized, no long waits.
Luz S. on
Pretty good service
CATHY M. on
Awesome!!!!
STEPHANIE H. on
Steve was so helpful and knowledgeable. He saved us money on our move by informing us of the different truck options. Finally, he was friendly and professional.
Sean S. on
Holly was extremely friendly and helpful. She made it a great experience all around for us.
WILLIAM H. on
This location was very helpful. This was very different than my experience with my experience with the UHaul telephone and online customer service which was horrible!
James V. on
Easy access, well maintained and and friendly people.
JAMIE T. on
Owners are good people, very friendly and helpful. I'm almost sad to be moving out 🙃 Definitely worth using this facility again if I need to. Thanks!
John K. on
They were great helping me get my uboxes
kevin g. on
Great customer service
craig d. on
Will definitely recommend this U-Haul to my family and friends.
KELSEY A. on
The staff was wonderful!!! They were so helpful during a very stressful time for us. Could not have been more pleased!