Customer Reviews for U-Haul Moving & Storage of Mayport

1,327 reviews

1650 Mayport Rd   Atlantic Beach, FL 32233
(@ Levy Rd)

(904) 249-9934

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: Closed
  • Thur-Sat: 9 am - 5 pm
  • Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(904) 249-9934

1650 Mayport Rd
Atlantic Beach, FL 32233
(@ Levy Rd)

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: Closed
  • Thur-Sat: 9 am - 5 pm
  • Sun: 9 am - 1 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

Took over 5 hours just to do the paper work to get a storage unit.

HERBERT H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RODERICK F. 
Rating:
5.0

Thanks to all of the folks there. Wonderful people.

ALEXIS Y.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

TRACY B. 
Rating:
5.0

Customer did not leave a comment.

dawn w.  |  Overall Experience 
Rating:
5.0

They have always been courteous and helpful

MARK R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Warren H. 
Rating:
5.0

Mayport was great. Your call center was a nightmare.

Neil L. 
Rating:
5.0

Nothing..Holly is the best!!

Eddie R. 
Rating:
4.0

Customer did not leave a comment.

Tom L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREA S. 
Rating:
1.0

Customer did not leave a comment.

Chelsey K. 
Rating:
5.0

Customer did not leave a comment.

Colleen B.  |  Overall Experience 
Rating:
5.0

Great customer service !!

juan M. 
Rating:
5.0

Awesome guy helped us !! He was so friendly and nice -

Kristi H. 
Rating:
3.0

Last day of being there rented big van loaded up rear door was broken would not close all the way . Was told nothing can do about it … drove off unloaded and used half the truck because 2 plus feed door opening did not want to lose my belongings… .. not happy about it and paid full price ….

CHARLES R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

wallace b.  |  Overall Experience 
Rating:
4.0

Loaded 15' truck up . Rear sliding door broken would not close all the way down 2 feet from bottom .. house keeper said nothing she can do about it .. used the truck only able to fill it half way throughout the day.. had to lock hand truck in cab so it would not be stolen…

CHARLES R. 
Rating:
5.0

This location should win the award for the absolute best customer service! Also very friendly and kind… Very rare. I rent U-Haul's often… This is the absolute best location… The best people… God love them and set them free

SKYLER K. 
Rating:
2.0

Customer did not leave a comment.

LOGAN S. 
Rating:
5.0

Tracy is a Sweetheart! She is an asset to your company she goes above and beyond to see that our needs were met, always with a smile on her face. Every business in could learn from her.

amy l.  |  Overall Experience 
Rating:
5.0

Holly was amazing.

Lanese W. 
Rating:
5.0

Customer did not leave a comment.

LOUANN W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Vickie L.  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff. Facilities and equipment are clean and well maintained.

JEROME C. 
Rating:
4.0

Thank y’all

Tom L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BARBARA M. 
Rating:
5.0

Excellent Customer service.

LUIS R. 
Rating:
5.0

Very friendly and accommodating.

John S. 
Rating:
2.0

Closed on a Wednesday had to go to another location to get access code and unit number. It cost me hours of my day. No sign saying that they were closed on a Wednesday apparently every Wednesday. I also called and wasn't able to get an access number or unit number It told me I wasn't allowed to give you that information when the sign says I can online instantly. The online website was not working properly. Very disappointed. I expect better from such a large company. At least a sign saying that you're closed would go a long way.

PATRICK C.  |  First Impressions 
Rating:
5.0

N/A - found using phone for check in and return was easy and fast

Elizabeth B. 
Rating:
5.0

Holly the manager is awesome

Johnny P.  |  First Impressions 
Rating:
5.0

Free coffee and sausage biscuits

BRIAN G. 
Rating:
5.0

Customer did not leave a comment.

Richard F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
2.0

I was unhappy when I learned that my previously made reservation was not honored and the blame was placed on the 800 number agent. I reserved a 5x10 unit then was told they didn’t have any. I wasted an hour making other arrangements. They put me in two 5x5s instead. After I went to my unit I waited 20 minutes for someone to remove the locks. I called the office and basically she forgot. My time was pressed and is always valuable. Although polite and professional I’d take getting the unit that I ordered three days in advance and CALLED TO VERIFY TWICE to be honored over office worker professionalism. I think UHaul owes me something for my time, frustration and anxiety.

John I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John M.  |  First Impressions 
Rating:
5.0

Oh I would definitely recommend this facility to anyone the lady that works here was so very helpful. This was truly a great experience and would be glad to come back if I needed to use any storage facility again!

ashley t.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

evan o.  |  Overall Experience 
Rating:
5.0

My original pick up was scheduled for Neptune Beach location. However, when I got there, she advised that she had to "put down" the cargo van. Never event apologized until I asked her to and said that she was getting ready to call me AFTER I got there at the scheduled time. Very unprofessional!

RANDY K. 
Rating:
5.0

I was greeted by the new woman working there, maybe her name was Lauryn? She was great! And as always Holly was there putting in WORK to make sure we drove off and returned safely and quickly. Great team at Mayport Uhaul! Keep it up!!!!

Geneva M. 
Rating:
5.0

Customer did not leave a comment.

Lola M. 
Rating:
5.0

Holly was great she explained everything in detail very professional

Lola M.  |  First Impressions 
Rating:
5.0

Nothing everything was amazing the manager holly want over and behind and was so sweet will definitely be spreading the word.

Sandra W. 
Rating:
3.0

Customer did not leave a comment.

Ricardo A V. 
Rating:
3.0

Thanks

Ricardo A V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

patrick D. 
Rating:
5.0

Customer did not leave a comment.

CHARLES T. 
Rating:
5.0

The employees were all very courteous and super friendly! Would recommend to others. Thank you!

amy l.  |  First Impressions 
Rating:
1.0

I have contacted customer service regarding a refund for monthly storage fee of $144.95 applied due to the container being late and the $50 a day refund for the container being 6 days late and no one has followed up with me yet. Please refund the money requested.

Martha W. 
Rating:
5.0

Easily made reservations the day before I needed their services and had no issues picking up or dropping off.

Demetrius K. 
Rating:
5.0

The ladies did a nice job despite the computers being down.

robert P. 
Rating:
4.0

Customer did not leave a comment.

Maria S. 
Rating:
5.0

Lizz at the Uhaul team in NJ and Armani and Holly at the Mayport location, were amazing and answered all my questions and very professional. My excellent experience is a direct reflection of each of their contributions to my pleasant move. THANK YOU!!!

GENEVA M. 
Rating:
5.0

They were open on time. The staff was very helpful and friendly. They had me checked in and out the door in just a few minutes.

Paul L. 
Rating:
4.0

Ensured that the customer receives all the equipment they reserved or provide alternative options so the customer can obtained their reserved equipment (i.e refund for equipment, give alternate uhaul locations). I reserved an utility dolly that I didn't receive due none being available. Thankfully, I received a refund for this dolly when I returned the uhaul to the drop off location.

JOSIAH D. 
Rating:
5.0

Customer did not leave a comment.

ANGELINA K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jesus L.  |  First Impressions 
Rating:
3.0

Make sure that if we rent extra boxes but don't end up using them that we don't get charged for them.

Kate B. 
Rating:
5.0

Holly was very helpful, and very friendly.

Dewayne G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GEORGIA W. 
Rating:
5.0

OUTSTANDING CUSTOMER SERVICE AND EQUIPMENT!!!

Jennifer H. 
Rating:
5.0

Love this place great service

WAYLAND D. 
Rating:
5.0

Holly is the best. Big difference in service. Thank you Holly.

Marcelino L. 
Rating:
5.0

Holly the manager is just amazing. Incredible customer support. She made a big difference when I arrived to drop off the truck and equipment.

Marcelino L. 
Rating:
4.0

Facility needs some updates but overall a good value. Holly was fantastic to work with.

Rich P.  |  First Impressions 
Rating:
5.0

N/A

CLIFFORD C. 
Rating:
5.0

Customer service was amazing. Vehicle was very clean and working good, the only thing I would said I did not like was the AC working fine then stop throwing air in the front and when to the rear of the dashboard and could not figure out.

JOSE E. 
Rating:
1.0

I was charged an extra 100 miles! Truck also had visible damage and pulled hard to the right, and I have picture of the damage. Mayport location is horrible and stole from me!

Kevin A. 
Rating:
5.0

Our customer service person made all the difference.

BRYANT F. 
Rating:
5.0

Not sure why my price went from $32 to $54.

TERESA S. 
Rating:
5.0

Customer did not leave a comment.

Roger G. 
Rating:
5.0

Customer did not leave a comment.

MATHEW S. 
Rating:
5.0

Easy in and out

Chuck F. 
Rating:
5.0

Holly goes above and beyond. Please get her some help. She works her tail off and really could use some. Holly is awesome!

Andrew C. 
Rating:
5.0

Great office person and service

WILLIAM B. 
Rating:
5.0

Holly was excellent and very helpful, she even had a cold bottle of water for me! Would highly recommend!!

DENNIS M. 
Rating:
5.0

Holly was so friendly and helpful! The parking space outside the gate is very small and could use some expansion.

MARIANA R. 
Rating:
5.0

Holly was excellent. Very pleasant to speak to. Great customer service.

Casey C. 
Rating:
5.0

Holly went above and beyond to help us. I highly recommend this location for any of your moving and storage needs.

David S. 
Rating:
5.0

Holly was great!

ROBERT R. 
Rating:
5.0

It is rough being closed on Wednesday, other than that, I trust this place for all my moving and storage needs. The interim manager named Holly is the most hard working individual I have ever met. Always smiling, efficient and ready to help. Thanks again U-haul.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

Jay L. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Just keep doing what you do

JOSEPH S. 
Rating:
4.0

It's only been a day. The lady in the office made it extremely pleasant. The only drawbacks is that there was supposed to be a lock in the unit but There wasn't and the door is difficult for me to close. I ended up driving home to get my own lock and because I didn't think to leave the van there and take my car added another 12 miles to my cargo van rental.

Tracy B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Tracy B. 
Rating:
5.0

Excellent customer service

ELIZABETH D. 
Rating:
5.0

Customer did not leave a comment.

Harry H. 
Rating:
3.0

No comment

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

Staci J. 
Rating:
5.0

Customer did not leave a comment.

jOSHUA W.  |  First Impressions 
Rating:
5.0

Faster internet

Natasha W. 
Rating:
5.0

Thank you Mayport U Haul. Forget about Neptune Beach location. You are my go to from now on

LESLIE M. 
Rating:
5.0

Your office person at this location was extraordinarily helpful, efficient and accommodating. You have a real asset in Jacksonville!

IAN PAUL H. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH O. 
Rating:
1.0

This is my third attempt, how does a customer facilitate an incident report ? Practices at the Neptune Beach & Mayport locations are horrific, not productive to stockholders equity and AMERCO as a company.

cliff G. 
Rating:
5.0

Customer did not leave a comment.

LIZZETTE L. 
Rating:
5.0

Customer did not leave a comment.

Alcinda B.  |  First Impressions 
Rating:
5.0

Very courteous service. Have rented here before, and will again!

ANN C. 
Rating:
5.0

Customer did not leave a comment.

Melinda M. 
Rating:
5.0

Lauren and Holly are the best the took the baf taste out of my mouth of the experience I had at Dan's Hardware.

DEIDRE H. 
Rating:
5.0

Holly was extremely helpful, courtious and accommodating us. We had a reservation at Midguard Uhaul for 9am on a Sunday and when we arrived nobody was there and closed pushing our scheduled timeline being a florist for a delivery in serious question. We found Mayport Uhaul open and helped us running too late for comfort. Thanks Holly.

PAUL E. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Easy transaction... Hollie was great!

Jonathan C. 
Rating:
5.0

get more "parking" ...very dangerous entry...

Tamera S. 
Rating:
5.0

Service was excellent. Holly was very good at explaining all costs.

CARL W. 
Rating:
5.0

Both women were really helpful and really nice. I plan on renting from here again

Catherine T. 
Rating:
5.0

Customer did not leave a comment.

Jodi R. 
Rating:
5.0

Customer did not leave a comment.

DANIEL B. 
Rating:
5.0

Customer did not leave a comment.

ALI T. 
Rating:
5.0

Customer did not leave a comment.

SABRINA B. 
Rating:
5.0

Customer did not leave a comment.

Lisa L. 
Rating:
5.0

No improvements are needed. Holly handled my check-in and she was fantastic. I don't recall the name of rhe person checking me out, but she was equally as good. Great team!

MICHAEL L. 
Rating:
5.0

Very good service, thank you.

SAMMY M. 
Rating:
5.0

No improvements needed

Louis G. 
Rating:
4.0

Customer did not leave a comment.

Mariacatherine R. 
Rating:
5.0

Out of all the uhaul experiences I've had this location was by far the best. Attendant was the most helpful person I've ever dealt with.

Rene B. 
Rating:
5.0

I've dealt with uhaul many of times through out the years and never have I ever had a better experience than this one. Ms. Holly made me feel welcomed from the second I stepped on the lot. Not only did she help me adjust my reservation for a truck that would get the job done more conveniently, she went the extra mile to make sure I didn't leave without the proper tools as well. Her enthusiasm, knowledge of her job and overall politeness made for thee best customer service I've ever experience. Ms. Holly, aka 5 Star Holly, thank you very much for the quality of service you provide.

Jeffery V. 
Rating:
5.0

Customer did not leave a comment.

DANIEL J. 
Rating:
5.0

Customer did not leave a comment.

Andrew A. 
Rating:
1.0

Charge me for a 10 foot truck I did not need. Your website and 3 personnel told me I could not use my personal vehicle that meets the requirements. You totally lied to me on 4 occasions in order to make a profit..... worst service ever!!!!!!

JEFFREY T. 
Rating:
5.0

personal were friendly and helpful with any questions about rental

joseph R. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN J. 
Rating:
5.0

Customer did not leave a comment.

Tyler K. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Kathryn S. 
Rating:
5.0

Customer did not leave a comment.

Bruce J. 
Rating:
5.0

Holly was fantastic! She was incredibly accommodating, and was aloe to help us meet our urgent timeframe. Thanks again!! 💚💙💜

Justine W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dawn T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LORI C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michele H.  |  First Impressions 
Rating:
5.0

Smooth as could be. Manager was great help. Professional, courteous, knowledgeable and courteous.

Heather H.  |  First Impressions 
Rating:
3.0

Good service

jamil p.  |  First Impressions 
No reviews have been submitted for this location.

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