Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Passenger door did not close all the way at the top left corner and wind noises were rushing in when driving.
No input, the system you have is working well.
Paid for a furniture dolly and didn't receive it- made moving more of a pain in the ass than it should've been
Great customer service and friendly staff. Easy check-in and check-out. I will defiantly use this location again!
Brought the truck back an hour past due time but I called to let them know the highway was blocked and they still charged me another day. I don't agree with that at all I could see if it was 3 hours late to charge the extra day but at an hour not good especially when it's out of my control.
The U-haul rep did not dispatch the auto transport that I rented. When I returned it there was no record of my renting it. Nannette at U-Haul corporate, directed me to leave it on the lot and call the next morning which I did. I was charger $140 in late return fees because it took them 7 days to discover that the auto transport was on the lot!
Thank you, wonderful experience!!!!
Need a way to speed up the process. The salesperson that helped me did a wonderful job!
I am big on customer service, and always give reviews. Coming from California and moving to ga. Is a big and stressful move if you havent ever experienced. Lol. But when I got to Uhaul, the staff was very professional and caring which is rare, from beginning til the end the staff listened and and took care of me like fam. I would recommend uhaul to all . The walk thru to my storage unit was great, and everyone smiles . Thank you thank you.
Great customer service
Very clean truck and easy, no hassle process! Won't go anywhere else from now on!
Stop overbooking online and leaving it to the employees of this location to fix the mess! Luckily customer service was great so I didn't cancel.
Clear communication on policy and procedures when making payments with a credit or debit card
The lock was missing off one of my boxes and my jewelry box is missing. I ha e been trying to contact the building and having a lot of trouble.
Everything should remain the same, great experience and customer service!
Excellent customer service
Have more car haulers at this location
There were roaches in my storage unit when I moved out my storage items.
Staff members were very friendly and courteous.
N/A
Have staff available and ready for questions or assistance. Staff should greet customers upon entry of the store.
Corey was very courteous, professional, knowledgeable, and quite helpful.
Staff was friendly professional and helpful especially mr Corey
Excellent service by all employees
Corey is amazing👌
Never had a need to have a storage, but I was alway not a fan of storage. I must say this location exceeded my expectations. Going above and beyond. I don’t plan on storing anything in the near future, but will always recommend this location for anyone that is looking to store items or rent a uhaul.
The move was great with U-haul. Thank you!😊
I would like to see a buy back on the locks. Buy back for $5, sell for $10. I now have a lock that I will probably never use again.
To the Manager and entire staff it’s very hard to fine good customer service, but kudos to this location and the way it’s ran. Customer Service is superior. I would recommend anyone that’s looking for storage this is the place to go.
Great customer service and I love that technology is used for the checkin and checkout process. Overall great experience!
My truck transmission was slipping. I was scared to drive it again to the location. My card for the storage unit didn't not work and I didn't want to bring another load and the office was closed. Asked to speak with summer. Waiting on her call
Love u haul
Summer Robertson and the staff on duty were very professional and I recd 5 star care and instruction. Thank you!
I will us your storage facility in the future. I will recommend you to anyone.
Facility is always clean and staff are helpful.
You can make sure your other locations have what they say they have. We had to go to 3 different locations to get what we reserved to pick up at one location. This was very inconvenient & upsetting. We have been reimbursed for our troubles.
This location was great. I tried to schedule here when I reserved but your system did not allow me to. The location I choose, would not accept the trailer, even though it was listed on my reservation. This was a great waste of my time trying to return the trailer. When I did find the location where I did return, they were very kind and helpful. The first, scheduled location that refused to accept the trailer really soured the entire experience. I will consider other options before choosing uhaul in the future.
I’m 62 years old and this was my first experience using a storage facility. I was blown away by the courteous and helpful employees. They went above and beyond to help me. Corey, Jordan, and Summer are the best!!!
They have Great Customer service! The best I have seen in Years! Thanks Team😊
The problem that I had was trying to rent a vehicle online
I received fast and courteous service. The U-Haul representative took the time to explain everything, ensured my contacts were legitimate and let me view the unit I had rented. Very clean and I feel my goods will be secure at this site.
Very nice and helpful staff. Impressive facility with a lot of carts and large elevator. Easy unloading.
Nothing
Very pleasantly surprised by the whole experience. U-Haul has really stepped up their customer service and their use of technology make the process of renting a truck so easy!
Cory was extremely helpful to me and made the check in process very easy. The facility is very clean.
Uhaul container arrived 6 days after the schedule day. Two of my dressers was broken. Customer service has a poor following process . I am still waiting pending for my refund $50.00 per day of delay penalties plus damages.
Gigantic assortment of equipment to rent
Nothing- quick and easy. Awesome customer service
Customer service personnel were very friendly & helpful on 10/10/20 . Turn in process was a breeze. I definitely will us this facility again.
I have been amazed at the pleasant attitude of the workers at all these locations. I'm not sure how you can improve on perfection. Just keep up the good work.
Had to wait a very long time to get someone to help me even though there were people sitting behind the counter. Then not friendly at all. But I got the unit. This facility needs some management b/c if only one person can help you at the counter and that person is helping some one else you just stand and wait till that person returns
Everything's fine
Keith made things so easy. Great customer service!!
We go our of our way to rent here. Always awesome folks and they are ready to go !
Always friendly and efficient. Love this place - I go out of my way to rent or return here.
I called Saturday and put the remainder on another card and I see today that they charged the original card. I have been charged twice. I need someone to refund my money ASAP. Please call me at 404-374-8756
The staff was friendly and courteous. Very professional staff.
Nothing everything was great!
Windshield was extremely dirty and air conditioning fan did not work.
Happy with service !!
Very clean, staff explained everything so I understood how to get into unit when ever I needed to.
Thanks to store management Mrs. Summer great help and assistance.
On 8/30/20, I reserved a truck for 12:00 noon and I arrived to pick it up at 11:45 am. Once I got there and checked in, I was told that the truck wasn’t available to wait. They paged the driver for an ETA and was told he should be back in 30 minutes, so I decided to wait. I waited until 1:30pm. I spoke with the agent again to let her know I couldn’t wait any longer, I had a team of movers waiting for me at home. I lost time and money because I had to pay the team and still didn’t get any Customer service apologies.
Summer is amazing!!!! I have had to change my moving date multiple times. All 3 times I’ve needed help she was there with open arms. She truly made this experience very positive. I am definitely a returning customer.
I would recommend more help on a Saturday. I waited over 30 minutes to close my unit. Unacceptable
I love this location. It is convenient and easy to access. Also, excellent staff!
Corey was awesome. They were short staffed and he was being pulled all directions. He managed to keep a smile on his face and never rushed us. Made us feel like we were the only ones there. He is definitely an asset to your company. Way to go Corey !!!!
Keeping the grounds clean was very important to me. Like nails, and things can puncture tires. Nothing no worst than leaving a storage facility with a flat.
I would use Uhaul again
When checking in for some reason my reservation was not found. No big deal, Summer (Store Manager) just went ahead and got me in the system. What I did not appreciate it not being offered the free first month of payment especially after she asked if I wanted to opt in to autopay. Even though she did not bother to explain that if I did opt in that I would qualify for my first month free. Only after referring another customer to her and that location do I find this out and when my husband inquired about it not only did she say that he had no authority on the account but that she couldnt help because it had been over 24 hours since we opened the account. We had to fight to get a credit (which we still have not received) which means there is more calling around, waiting and fighting to be done.
The gentleman that helped me was excellent. He went over the details. He did a walk they with me to make sure I knew where my storage was. Very helpful. Customer Service is hard to come by now if days, but he’s truly make sure the customer was satisfied before leaving.
A lot of my stored items had mold on it.
Latisha??? was awesome!
Was very fast and efficient would recommend anyone to go here for all there uhaul needs
Very nice storage facility. They have everything you need for moving, transporting, and storing your items. They have carts on site for customer use to transport your items to/from the loading zone to/from your unit. Friendly staff.
I stored my RV at your facility and 1. Paved isle ways (Which never happened) 2. Waste dump station (which never happened) 3. Lighted storage area (Which never worked in my sanction from day one) 4. Power in the stall, Which you pad locked and took away the ability to access when I needed it. This quite honestly was the last straw because out of all things this is the reason I moved to your location. I was willing to stay despite not having paved isles, waste dump & lights at night. But when you pad locked the power boxes I decided to go back to where I was storing before.
I have never had a bad experience at this location. The young gentleman helped me out. They have always been helpful too me. I will continue to do business at this location w Summer and her team.
Both times I went to look at Uhaul as a storage place for my camper, I was impressed with the staff. They were extremely helpful and very friendly.
Staff was very helpful and professional
I received a gift card for someone else’s mistake. I accepted a gift card that I can not use so I will not be back to uhaul for nothing. I wanted my money back and she said no sir you agreed to the gift card.
I think instructions should have been posted in larger fonts most instructions I did not notice till after the fact or instructions should have been explained during initial visit. Other than that it was a great experience dealing won’t a company no complaints.
Non
This is a very safe facility. After seeing the unit, I was convinced that this newly built facility was the safest place to store my items for a few months and not having to worry about burglary.
Customer service is top notch. The staff has been very helpful and accommodating.
Summer was awesome - she made my transaction easy, and as quickly as she could with it being so busy. She never seems to lose her cool.
The guy was trying to help me but he was still learning certain things so I was with him and the young lady for an hour before starting and it closed at 7 for large door. Plus my storage size was not what I was told in customer service so basically I got a 10 by 15 with a small door when I need it the big door. I was delayed instead of right away service. I called the location and worked out.
Leonard was awesome! He took his time and made sure he was helpful with any questions we had about the storage unit or the Uhaul rental.
I choose this location it was, close to where I live. Plus it brand new, however my sister, had had storage unit in Forest Park, Ga and rats n rats got into some of her stuff. Summer took care of me, she put me in a 5x 5 to begin with and my mom was like that won't work so we went with the 5x10. Plus it handicap accessible which is convenient for my mom.
The start-up and close out process was easy and convenient. I appreciate how easy it was to open the account and when it came time to close out the account, they were just as friendly and gracious. Overall, this was a positive experience.
Ms. Summer was a great help working with me in my financial situation. Thanks again.
Lady who helped me very kind and helpful. She had patience with me as I forget very quickly things verbally told to me and I appreciated her retelling me things.
Love carts provide at dock easily to navigate through storage units dock height
Staff was very personable and helpful.
Excellent place and people, only one complaint, the RV lot needs to be paved especially the rows to avoid slinging rocks onto my truck and RV to avoid scratches and dings from the rocks. Tina Kent
