Customer Reviews for U-Haul Moving & Storage of McDonough

1,794 reviews

2055 Avalon Pkwy   McDonough, GA 30253
(Hwy 20/Exit 218 I-75S Take Left at Light iat Chick-fil-A)

(678) 466-6513

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(678) 466-6513

2055 Avalon Pkwy
McDonough, GA 30253
(Hwy 20/Exit 218 I-75S Take Left at Light iat Chick-fil-A)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

This is my first rental and move. I received an email with a Henry location in Stockbridge which is where I live. I confirmed over the phone with a person of the location , size of the truck, two wheeler and blankets needed. After that call I didn't have spect to have to check emails or text messages for any changes since I confirmed. I go to Henry and there's no one there to talk to. No truck and every time I call Uhaul I have to wait 10 minutes to talk to someone. Before all this I had just finished packing the truck and it took 9 hours. After 9 hours of packing I was thinking pick up was going to go smoothly. No I did not. While waiting for a call back I went to a random other uhaul location in Stockbridge for help. I missed a call from uhaul and called back 5-6 minutes later. Someone on the phone then tells me I'm supposed to be at Avalon which is the first I heard about this. I then had to drive another 20 minutes. During the drive with two hands on the steering wheel it was shaking I did not think about roadside assistance because it was a steering wheel. All I was thinking about was getting to my destination. Returning the truck was a headache. Your online return did not work. Again , on hold with Uhaul for another 20 minutes Fortunately the lady at the return place did it for me I feel like my move with uhaul was not easy. I did everything uhaul asked. To sweep the truck and fold the blankets. I ask for a reimbursement to my credit card. I spent enough time packing and unpacking the truck and paying too much for this rental. I expect packing the truck to be a hassle but I expect the pick up, drive and the drop off to be not a hassle. Time is everything and I specially asked for two days off work and had to return the truck at a certain time. Uhaul has rules and i abided by them. I ask of this to you in return. I request money back yo my credit card.

Priscilla C. 
Rating:
5.0

Went smooth as always.

William C. 
Rating:
1.0

I put in a reservation for 8 am on Friday the 25th and I put the reservation in on the 22nd ! Someone waited until 3 pm the day before to tell me that the truck would not be ready until 5pm on the 25th . I had everything set up to be moved at 8 am so therefore it was after midnight before I finished which cost me a day of work the next day ! Unacceptable!

Robert P. 
Rating:
2.0

Informed employees the gas gauge was incorrect and was still charged for gas I did not use. That could have been calculated by the miles I drove. I recommend having people do a better job of checking gas in between customers.

Randy G. 
Rating:
5.0

Very friendly and professional staff.

Lynne W. 
Rating:
5.0

The staff was friendly and very helpful. Pleasant and easy transaction at this location.

Hartzel C. 
Rating:
5.0

Everything was great...

TEJAY R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George G. 
Rating:
5.0

Customer did not leave a comment.

Denise T.  |  Overall Experience 
Rating:
5.0

Only issue whe came back to unload, there was vehicles at the dock that was not unloading, maybe someone can monitor that area.

Regina C. 
Rating:
5.0

Customer did not leave a comment.

NERISA B.  |  Overall Experience 
Rating:
4.0

24 hr access would be better

Azzizah T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NANCY B. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

Both locations employees was very nice and professional. The truck was nice and fun to drive.

Peter P. 
Rating:
5.0

Key drop off was difficult to find. Did not match picture/ sign was hard to see.

Kelvin T. 
Rating:
5.0

Customer did not leave a comment.

DARIUS M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

KENDALL H. 
Rating:
4.0

Presentatives were very nice and went out of their way to make sure I had all I needed and understood the process.

TIGRE W. 
Rating:
5.0

Customer did not leave a comment.

frank G. 
Rating:
3.0

Customer did not leave a comment.

Tony N. 
Rating:
3.0

Customer did not leave a comment.

Sanjay P. 
Rating:
5.0

Customer did not leave a comment.

Nettamae W.  |  First Impressions 
Rating:
5.0

This uhaul could be the best in the state.

REGINALD F. 
Rating:
5.0

When I picked up my trailer I had to wait for a long my time even though 2 employees were just sitting around and talking. Not cool

Julie G. 
Rating:
5.0

They was very good and helpful place was clean as well

Roosevelt B.  |  First Impressions 
Rating:
5.0

Very nice worker that got me a storage unit quick and easy!

KRYSTAL H.  |  First Impressions 
Rating:
5.0

Greeted by KEITH i was treated with great customer service while he answered all of my questions.

RICKEY M.  |  First Impressions 
Rating:
5.0

I always receive top-notch service from this U-haul! Thanks so much

JOSETTE E. 
Rating:
5.0

Keep doing what you're doing

REGINALD B. 
Rating:
5.0

Customer did not leave a comment.

Robinso M. 
Rating:
3.0

N/A

Monique M. 
Rating:
5.0

Customer did not leave a comment.

mark C. 
Rating:
5.0

Great

Tim K. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
4.0

Customer did not leave a comment.

Christy L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Great Customer Service the lady's was nice and helpful

Mark P. 
Rating:
5.0

So far so good

MATTHEW K. 
Rating:
5.0

The car transporter was rusted out this cause the lift to jam and slammed my hand. The straps for the wheel was cracked. I thought it was fitting secure only to arrive at drop off location and find out it wasn't secured on the passenger side. Thank God for mercy! There wasn't a sufficient fuel amount. Yet I arrive two hours early. The staff didn't take incentive to fill the truck. I truly hope improvements will be made and the equipment will be better serviced. Also inside of the truck has an alarming squealing noise the entire time. I was never able to stop it or silence it.

Pamela R. 
Rating:
5.0

Customer did not leave a comment.

locklin R. 
Rating:
5.0

Customer did not leave a comment.

Bridgette F. 
Rating:
5.0

Customer did not leave a comment.

Annmarie H. 
Rating:
5.0

Customer did not leave a comment.

Kenneth L. 
Rating:
1.0

TRAIN EMPLOYEES

MICHEAL B. 
Rating:
5.0

Thanks, all went well.

Theophlis B. 
Rating:
5.0

Customer did not leave a comment.

Donte C. 
Rating:
5.0

All good

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

Dana M. 
Rating:
1.0

I wasn't able to do my move due to mechanical issues with the truck

Sontray M. 
Rating:
4.0

Customer did not leave a comment.

wanda W. 
Rating:
5.0

Everything worked out perfectly. Thanks

Tim O. 
Rating:
5.0

The rep that assisted me was professional, knowledgeable, friendly, and helped with every aspect of picking up the trailer.

Andrew P. 
Rating:
5.0

The complete opposite of my pickup location. This place was spacious and clean. Well maintained. All the staff was very helpful and professional. I wish I could've picked up and dropped of from this location. Would definitely recommend this location.

Marcus W. 
Rating:
2.0

My bill is incorrect, which really drives my outlook of the experience.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

GEORGIA M. 
Rating:
5.0

convenient location many sized rental vehicles available online reservation makes it that much faster

Zirka F. 
Rating:
5.0

Customer did not leave a comment.

Ben B. 
Rating:
5.0

For returning customers, providing special rates or holiday special would be nice. Employees are polite and quick to help the customers check out the rental. Returns are just as easy. Overall, excellent service.

CHAM K. 
Rating:
5.0

Keith was very helpful in making sure my order was correct and complete.

Charles W. 
Rating:
5.0

Excellent Customer Service. Easy in and out for pick up and drop off.

James M. 
Rating:
5.0

Customer did not leave a comment.

MARILYN H. 
Rating:
5.0

Rent from them all the time Great customer service with a smile and very helpful

Tina H. 
Rating:
3.0

Customer did not leave a comment.

MICHELLE D. 
Rating:
4.0

Customer did not leave a comment.

Deborah D. 
Rating:
5.0

Customer did not leave a comment.

Anitra M. 
Rating:
4.0

Customer did not leave a comment.

Artemus J. 
Rating:
5.0

Customer did not leave a comment.

FREDDIE M. 
Rating:
5.0

Customer did not leave a comment.

Keala M. 
Rating:
5.0

Customer did not leave a comment.

Rufus C. 
Rating:
1.0

Do what you're supposed to do to show accurate data and not over charge me

Darath T. 
Rating:
5.0

Customer did not leave a comment.

Debra C. 
Rating:
5.0

Make sure that the online quotes match the actual rates being charged. Very disappointing to see 1995 local yet be charged 7900 local per day.

Belinda F. 
Rating:
5.0

Customer did not leave a comment.

George G. 
Rating:
5.0

Customer did not leave a comment.

Terry M. 
Rating:
5.0

Third time renting either Trucks or a trailer and all interactions with staff were great. They were informative and helpful with equipment, reservations and technology.

peter A. 
Rating:
5.0

Great service!

ANDREW S. 
Rating:
5.0

Keep up the go customer service. Thanks

Debra C. 
Rating:
5.0

everything greatn

William F. 
Rating:
5.0

Customer did not leave a comment.

KEYSHA D. 
Rating:
5.0

Customer did not leave a comment.

thierry H. 
Rating:
5.0

Customer did not leave a comment.

Joseph A. 
Rating:
5.0

Customer did not leave a comment.

Leonard M. 
Rating:
5.0

A customer service representative‘s greeted us as soon as we arrived. The vehicle return procedure was fast and easy.

Ronda B. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL B. 
Rating:
5.0

Customer did not leave a comment.

Josh S. 
Rating:
5.0

The truck cab could have been cleaner. Especially during these times. Or wiped down at least. I had to wipe down the entire inside.

Timothy V. 
Rating:
5.0

Customer did not leave a comment.

Christy H. 
Rating:
5.0

Avalon Pkwy ream us very Customer focused. I have rented 3 vehicles in as many werks. These guys are stars.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Alan D. 
Rating:
5.0

Customer did not leave a comment.

Jesse D. 
Rating:
5.0

Customer did not leave a comment.

Morris C. 
Rating:
5.0

Customer did not leave a comment.

Ivy A. 
Rating:
3.0

I checked the truck out at 2:57PM. I returned the truck at 9:PM. I drove the truck 42 miles and had it in my possession for 6 hours. Then I was charged 2 days rental. I had to call several times to resolve the issue. Not a good experience.

ANTHONE S. 
Rating:
5.0

Customer did not leave a comment.

Mitchell J. 
Rating:
5.0

Nothing, y'all were great!

Earl L. 
Rating:
5.0

The team is Very friendly, knowledgeable, and professional. Easy check in and out process.

KEYSHA D. 
Rating:
5.0

Customer did not leave a comment.

Jody B. 
Rating:
5.0

Francisco exemplifies what GREAT CUSTOMER SERVICE is all about!!! He listens, he's attentive and he's VERY helpful. He has the BEST attitude I've ever seen. I truly would recommend this Uhaul location, I'm from Macon and I'd drive here for the customer service hands down. He's Awesome 🤩

Eric M. 
Rating:
5.0

I only want to return to this location. Going to a location that is not a full UHaul office is not the same.

Jacquelyn R. 
Rating:
5.0

Customer did not leave a comment.

Chavanne J. 
Rating:
5.0

Good, GREAT, and PATIENCE People...

FREDRICK R. 
Rating:
3.0

When I arrived at the counter I was directed to call Uhaul for assistance with my drop off. The employee seemed more concerned with talking to her colleague than assisting. After I did call she was later willing to help me but still wanted to make me move my rental truck but decided to change her mind. I figured maybe she was inexperienced at her job. I guess everyone has bad days.

Veleka D. 
Rating:
5.0

Customer did not leave a comment.

Jaimee R. 
Rating:
5.0

Customer did not leave a comment.

kenneth B. 
Rating:
5.0

Customer did not leave a comment.

Sharika S. 
Rating:
5.0

Customer did not leave a comment.

Marhonda G. 
Rating:
5.0

Needs more directional singnage to direct people to the rental office. It took me a few minutes of searching to find the correct building.

Don B. 
Rating:
3.0

Customer did not leave a comment.

SHANEE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mitchell G.  |  First Impressions 
Rating:
1.0

The grading on the trailer storage lot is terrible and too steep near the drains my trailer bottomed out twice I wouldn’t reccomend this facility for trailer storage

BARTLEY G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trey C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA H.  |  Overall Experience 
Rating:
1.0

Ui1vednfortunately the call center representative informed me there was an RV space appropriate for the size vehicle I needed to park and was given a price for that space. When I arrived at the facility I Qasim advised they only had larger spaces available and the cost was almost twice as much as the space I needed.

Dexter H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ariona P.  |  Overall Experience 
Rating:
5.0

My wife and I were fortunate that the McDonough U-Haul site was in close proximity to our home. The staff has been patient, accommodating and has provided exceptional customer service.

CURTIS W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAVIER E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PETER P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHarlotte G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASHAUN S.  |  Overall Experience 
Rating:
5.0

Sne very convenient location don't take me about 10 minutes to get there very nice

Mattie S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amanda S.  |  Overall Experience 
Rating:
5.0

Thankyou so much for the help your company offered me. They were very efficient.

Candace H.  |  First Impressions 
Rating:
5.0

I worked with Summer to rent my unit, she was very personable and did all that she could to accommodatemy needs. During my actual move in the rest of the the staff that was at work were pleasant.

DANIELLE M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cynthia L D.  |  First Impressions 
Rating:
5.0

Staff was very helpful with making sure you know exactly how to check in and out. They personally take you step by step. Thanks Keith appreciate your customer service.

Denise T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Priscilla B.  |  Overall Experience 
Rating:
1.0

The staff on Avalon was not helpful or attentive at all wrong information and attitude.

SHAMEKA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHERYL S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

thelma l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dwayne J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NERISA B.  |  First Impressions 
Rating:
5.0

All the customer service representatives were very helpful and nice.

LIDIA J.  |  Overall Experience 
Rating:
5.0

Great service and storage facility we will be back when we get our new camper.

Stephanie S.  |  Overall Experience 
Rating:
5.0

Great facility and very nice, professional, and courteous personnel. Kenya took care of all our needs and questions. First class service.

JANE H.  |  Overall Experience 
Rating:
5.0

The Lady there that help me with my storage unit extremely nice and well knowledgeable she’s got to be a great access to your company

david s.  |  First Impressions 
Rating:
4.0

Some how it another, my original lock was removed and replaced with a new lock. I believe it happened with the process of a payment and a deadline. The issue is I was never notified of this change and upon mi e out, could not access my unit. The worker that replaced the lock was out and the key could not be located for over 2 hours. That situation was very stressful.

Penny W.  |  Overall Experience 
Rating:
5.0

Clean facility with excellent security features

Raymond K.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Erika G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DYNEAKQUEA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas J.  |  First Impressions 
Rating:
5.0

Very clean and professionally kept place.

Barry M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ray R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JIMMY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eastern S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamica G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raymond N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruth C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zakkiyya S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stephen c.  |  First Impressions 
Rating:
5.0

The best parts about the self storage solution is the convenience of reserving everything online anytime of day. In addition to having a lock provided for you!

Khaleelah A.  |  Online Move In 
Rating:
5.0

One elevator is not enough. You have to wait one each customer to unload before you can get the elevator to the second floor.

Leonie R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

OBrent E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

broshawn m.  |  Overall Experience 
Rating:
1.0

The alarm went off every time I was there multiple multiple times for no reason.

timothy c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra F.  |  Overall Experience 
Rating:
5.0

Everything was great staff helpful and friendly

Stanley W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan E.  |  Overall Experience 
Rating:
5.0

Thank you Summer! Great place to rent both trucks and storage. Staff is friendly, location is clean. Would definitely recommend 2055 Avalon Pkwy in McDonough for storage and truck rental needs.

Erica H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evelyne R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shernell S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHADAE C.  |  First Impressions 
Rating:
5.0

Latesha was very helpful and sweet. She showed concern for me because this was a day I had to walk with my Cane. She made sure I could walk up and down the stairs safely. It was very cold and asked about my jacket.

Ingrid O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Micheal c.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Meredith B.  |  Overall Experience 
Rating:
5.0

Sorry but thanks for everything....I hope I can do better business with you'll next time.... please and thank you again

Kevin C.  |  Overall Experience 
Rating:
4.0

Thanks for not making this harder then it had to be!🙏🏾🙏🏾🙏🏾👍🏾👍🏾👍🏾

william p.  |  Overall Experience 
Rating:
4.0

Great Staff and Kudos to Summer for going over and behind to ensure that we had a AWESOME experience with U Haul storage.

JOHNNY T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Audrey N.  |  Overall Experience 
Rating:
5.0

Thanks for your help and excellent customer service

ERICKA T.  |  Overall Experience 
Rating:
5.0

The only thing I could mention to make changes is updating pictures. When I turned in the truck I had taken already taken pictures inside and out and turned in the key before I went online to do the uhaul.com/share. The website would not allow me to submit pre- taken pix. So to finish I had to take some sort of pix just to submit. Everything else was great as usual.

SAMUEL B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eva O.  |  First Impressions 
Rating:
4.0

Very clean facility

Jennifer P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenyatta B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Richard T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES MATTHEW C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kris K.  |  First Impressions 
Rating:
5.0

Your employees was helpful. I liked that you guys had carts up front to move my stuff to my storage room.

geroge c.  |  Overall Experience 
Rating:
4.0

Need a better system to help customers in the event of a rush. The wait to be helped was too long, they need to multitask better.

Karonda N.  |  First Impressions 
Rating:
5.0

I will use Uhaul again if I ever need to store materials. Great customer service and very well maintained structure. Security worked well and there weren’t issues with parking or supplies to assist with moving.

candace m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tanesha r.  |  Overall Experience 
Rating:
5.0

Thanks Uhaul.

Scott F.  |  Online Move In 
Rating:
3.0

Limitations on available power made the boat storage sub-par. Moving where I can keep a trickle charge on batteries 24/7.

Geoffrey C.  |  Overall Experience 
Rating:
5.0

Having a storage space can become stressful, especially it it is long term. The staff was very helpful at keeping me abreast of the due dates to avoid unnecessary fees. Although, the experience lasted longer than expected. I am thankful to the staff for being kind and supportive! I would recommend this UHaul storages location to others.

melondy n.  |  Overall Experience 
Rating:
5.0

The staff at McDonough was great

Milton A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shelise M.  |  Online Move In 
Rating:
5.0

Everything was good but I couldn’t use the unit because they were too small

Kendrick W.  |  First Impressions