Customer Reviews for U-Haul Moving & Storage of McDonough

Great customer service and I love that technology is used for the checkin and checkout process. Overall great experience!

My truck transmission was slipping. I was scared to drive it again to the location. My card for the storage unit didn't not work and I didn't want to bring another load and the office was closed. Asked to speak with summer. Waiting on her call

Love u haul

Summer Robertson and the staff on duty were very professional and I recd 5 star care and instruction. Thank you!

I will us your storage facility in the future. I will recommend you to anyone.

Facility is always clean and staff are helpful.

You can make sure your other locations have what they say they have. We had to go to 3 different locations to get what we reserved to pick up at one location. This was very inconvenient & upsetting. We have been reimbursed for our troubles.

This location was great. I tried to schedule here when I reserved but your system did not allow me to. The location I choose, would not accept the trailer, even though it was listed on my reservation. This was a great waste of my time trying to return the trailer. When I did find the location where I did return, they were very kind and helpful. The first, scheduled location that refused to accept the trailer really soured the entire experience. I will consider other options before choosing uhaul in the future.

I’m 62 years old and this was my first experience using a storage facility. I was blown away by the courteous and helpful employees. They went above and beyond to help me. Corey, Jordan, and Summer are the best!!!

They have Great Customer service! The best I have seen in Years! Thanks Team😊

The problem that I had was trying to rent a vehicle online

I received fast and courteous service. The U-Haul representative took the time to explain everything, ensured my contacts were legitimate and let me view the unit I had rented. Very clean and I feel my goods will be secure at this site.

Very nice and helpful staff. Impressive facility with a lot of carts and large elevator. Easy unloading.

Nothing

Very pleasantly surprised by the whole experience. U-Haul has really stepped up their customer service and their use of technology make the process of renting a truck so easy!

Cory was extremely helpful to me and made the check in process very easy. The facility is very clean.

Uhaul container arrived 6 days after the schedule day. Two of my dressers was broken. Customer service has a poor following process . I am still waiting pending for my refund $50.00 per day of delay penalties plus damages.

Gigantic assortment of equipment to rent

Nothing- quick and easy. Awesome customer service

Customer service personnel were very friendly & helpful on 10/10/20 . Turn in process was a breeze. I definitely will us this facility again.

I have been amazed at the pleasant attitude of the workers at all these locations. I'm not sure how you can improve on perfection. Just keep up the good work.

Had to wait a very long time to get someone to help me even though there were people sitting behind the counter. Then not friendly at all. But I got the unit. This facility needs some management b/c if only one person can help you at the counter and that person is helping some one else you just stand and wait till that person returns

Everything's fine

Keith made things so easy. Great customer service!!

We go our of our way to rent here. Always awesome folks and they are ready to go !

Always friendly and efficient. Love this place - I go out of my way to rent or return here.

I called Saturday and put the remainder on another card and I see today that they charged the original card. I have been charged twice. I need someone to refund my money ASAP. Please call me at 404-374-8756

The staff was friendly and courteous. Very professional staff.

Nothing everything was great!

Windshield was extremely dirty and air conditioning fan did not work.

Happy with service !!

The location qas exceptionally clean, employees all were so personable, polite, and professional with product knowledge and procedures. I wud definitely return if i need uhaul moving services.

to start i called to setup the rental and and uhaul sent to drug infested convenience store that there was no-one was there to assist me. and i couldnt get the trailer and wasted 2.5 hours trying to. then had to call back in the next day to get a different unit from a different location and everything went ok got the trailer made it about 75 miles had a blow out wasted another 2 hours waiting on the tire guy, then i got pulled over because there was no running lights. NOT A GOOD EXPERIENCE

Very clean, staff explained everything so I understood how to get into unit when ever I needed to.

Was great. Will use again if I need storage rental.

The last I was in was not a good truck . It's need some work did to it.

I have already recommended people's, facility is very clean and neat

Good customer service

The first truck I was given had a maintenance required light on. I had to walk back into the office to get another truck. This could have been a problem if there were no other trucks available. The customer should not be responsible for annotating any damage on the truck prior to leaving the facility. The manager or their representative should accomplish that with the customer. The inspection had to be done in the rain. The truck was not under a shelter.

Thanks to store management Mrs. Summer great help and assistance.

Fast friendly courteous service.

I need to rent again on 9/25 but had some issues. The staff was great. TheRe was computers Issues at pickup and drop off. The truck interior was spotless. The windows were dirty. Tire pressure light was on. Driver's window knob came off in my hand when I tried to roll it down. Also, the only time the fuel was in the green is when you was not pressing on the gas peddle. Was not able to go above 60 mph.

Fastest friendliest uhaul experience ever.

my visit with them was great.

The requirement to provide a phone number so you can "call a friend" is absurd. I have rented from this location multiple times and have always returned the equipment in the same condition, on time and paid in full. Uhaul should have a record of that and waive the requirement. I had to leave a credit card which I forgot about and the staff did not return to me. Now I have to make another trip to the location to retrieve it. Come on Uhaul - this is 2020 and there are better ways of verifying identity!

N/A

I've rented UHaul trucks for moves at a number of different locations over the years and this, by far, was the best experience renting I've ever had. Clean operation, great customer service from the initial rental agent to the gentleman receiving back the truck at the receiving station. I highly recommend this place to anyone in a heartbeat!

I believe that Someone from your uhaul stole an antique chair I would like for a regional mgr to call me before I take the next step If you want to clear this matter up check your cameras for Thursday September 3rd between 6:40pm and 7:15 pm and you will see the employee that took my grandmother approximately 85yr old chair. The different stories your local mgr gave me was Bad customer service and different answers I want you to call me ASAP 904 962 6006

Excellent service. I will definitely recommend to others.

At this moment i wouldn't change a thing.

What can you do to improve? Retrain your staff!! This is the 2nd time I've been to this location & when I walk in they act like you're a bother. The young lady I worked with today was a challenge. She gave me the key to the truck & when I got in it the dash board was crawling with ants! No thank you! So I went back in & asked for another truck which they provided and was in good shape. But folks here could use an attitude adjustment. NO ONE says thank you!! "There you go" or "have a good day" is not "thank you"!! The 1st time I went there I dealt with an asst mgr (forget his name) but he was great. These people today...not so much. Oh well, I'll find somewhere else to take my money.

On 8/30/20, I reserved a truck for 12:00 noon and I arrived to pick it up at 11:45 am. Once I got there and checked in, I was told that the truck wasn’t available to wait. They paged the driver for an ETA and was told he should be back in 30 minutes, so I decided to wait. I waited until 1:30pm. I spoke with the agent again to let her know I couldn’t wait any longer, I had a team of movers waiting for me at home. I lost time and money because I had to pay the team and still didn’t get any Customer service apologies.

Employees are rude nasty and unprofessional one lady sat there rolling her eyes and watched me stand there with no help the other shirt dark lady helped the guys walked pass didn't help and was mad when they was asked to help other the other girl with dreads came in with a attitude and sat there eating and barely wanted to help the other customers kept saying she eating her chips 1st and then I rented a truck they only had small ones they 1st truck was damaged second one was no better only thing good was the seat worked on it I could only use it once and had it two days because they gave me a keycard that's did not work

I think this is a corporate store. The nice thing about all the corporate stores I have been to is that you always deal with top notch people who know what they are doing, are very efficient, and care. Love going to this location.

Everything went very well great customer service. Thank you

Better rate information during checkout

Never have j&j movers on the uhaul movers labor. They showed up high on Marijuana.

Summer is amazing!!!! I have had to change my moving date multiple times. All 3 times I’ve needed help she was there with open arms. She truly made this experience very positive. I am definitely a returning customer.

I would recommend more help on a Saturday. I waited over 30 minutes to close my unit. Unacceptable

I love this location. It is convenient and easy to access. Also, excellent staff!

Corey was awesome. They were short staffed and he was being pulled all directions. He managed to keep a smile on his face and never rushed us. Made us feel like we were the only ones there. He is definitely an asset to your company. Way to go Corey !!!!

Keeping the grounds clean was very important to me. Like nails, and things can puncture tires. Nothing no worst than leaving a storage facility with a flat.

I would use Uhaul again

When checking in for some reason my reservation was not found. No big deal, Summer (Store Manager) just went ahead and got me in the system. What I did not appreciate it not being offered the free first month of payment especially after she asked if I wanted to opt in to autopay. Even though she did not bother to explain that if I did opt in that I would qualify for my first month free. Only after referring another customer to her and that location do I find this out and when my husband inquired about it not only did she say that he had no authority on the account but that she couldnt help because it had been over 24 hours since we opened the account. We had to fight to get a credit (which we still have not received) which means there is more calling around, waiting and fighting to be done.

The gentleman that helped me was excellent. He went over the details. He did a walk they with me to make sure I knew where my storage was. Very helpful. Customer Service is hard to come by now if days, but he’s truly make sure the customer was satisfied before leaving.

A lot of my stored items had mold on it.

Latisha??? was awesome!

Was very fast and efficient would recommend anyone to go here for all there uhaul needs

Very nice storage facility. They have everything you need for moving, transporting, and storing your items. They have carts on site for customer use to transport your items to/from the loading zone to/from your unit. Friendly staff.

I stored my RV at your facility and 1. Paved isle ways (Which never happened) 2. Waste dump station (which never happened) 3. Lighted storage area (Which never worked in my sanction from day one) 4. Power in the stall, Which you pad locked and took away the ability to access when I needed it. This quite honestly was the last straw because out of all things this is the reason I moved to your location. I was willing to stay despite not having paved isles, waste dump & lights at night. But when you pad locked the power boxes I decided to go back to where I was storing before.

I have never had a bad experience at this location. The young gentleman helped me out. They have always been helpful too me. I will continue to do business at this location w Summer and her team.

Both times I went to look at Uhaul as a storage place for my camper, I was impressed with the staff. They were extremely helpful and very friendly.

Staff was very helpful and professional

I received a gift card for someone else’s mistake. I accepted a gift card that I can not use so I will not be back to uhaul for nothing. I wanted my money back and she said no sir you agreed to the gift card.

I think instructions should have been posted in larger fonts most instructions I did not notice till after the fact or instructions should have been explained during initial visit. Other than that it was a great experience dealing won’t a company no complaints.

Non

This is a very safe facility. After seeing the unit, I was convinced that this newly built facility was the safest place to store my items for a few months and not having to worry about burglary.

Customer service is top notch. The staff has been very helpful and accommodating.

Summer was awesome - she made my transaction easy, and as quickly as she could with it being so busy. She never seems to lose her cool.

The guy was trying to help me but he was still learning certain things so I was with him and the young lady for an hour before starting and it closed at 7 for large door. Plus my storage size was not what I was told in customer service so basically I got a 10 by 15 with a small door when I need it the big door. I was delayed instead of right away service. I called the location and worked out.

Leonard was awesome! He took his time and made sure he was helpful with any questions we had about the storage unit or the Uhaul rental.

I choose this location it was, close to where I live. Plus it brand new, however my sister, had had storage unit in Forest Park, Ga and rats n rats got into some of her stuff. Summer took care of me, she put me in a 5x 5 to begin with and my mom was like that won't work so we went with the 5x10. Plus it handicap accessible which is convenient for my mom.

The start-up and close out process was easy and convenient. I appreciate how easy it was to open the account and when it came time to close out the account, they were just as friendly and gracious. Overall, this was a positive experience.

Ms. Summer was a great help working with me in my financial situation. Thanks again.

Lady who helped me very kind and helpful. She had patience with me as I forget very quickly things verbally told to me and I appreciated her retelling me things.

Love carts provide at dock easily to navigate through storage units dock height

Staff was very personable and helpful.

Excellent place and people, only one complaint, the RV lot needs to be paved especially the rows to avoid slinging rocks onto my truck and RV to avoid scratches and dings from the rocks. Tina Kent