The complete opposite of my pickup location. This place was spacious and clean. Well maintained. All the staff was very helpful and professional. I wish I could've picked up and dropped of from this location. Would definitely recommend this location.
Marcus W.Customer Reviews for U-Haul Moving & Storage of McDonough
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My bill is incorrect, which really drives my outlook of the experience.
Anthony B.convenient location many sized rental vehicles available online reservation makes it that much faster
Zirka F.For returning customers, providing special rates or holiday special would be nice. Employees are polite and quick to help the customers check out the rental. Returns are just as easy. Overall, excellent service.
CHAM K.Keith was very helpful in making sure my order was correct and complete.
Charles W.Excellent Customer Service. Easy in and out for pick up and drop off.
James M.Rent from them all the time Great customer service with a smile and very helpful
Tina H.Do what you're supposed to do to show accurate data and not over charge me
Darath T.Make sure that the online quotes match the actual rates being charged. Very disappointing to see 1995 local yet be charged 7900 local per day.
Belinda F.Third time renting either Trucks or a trailer and all interactions with staff were great. They were informative and helpful with equipment, reservations and technology.
peter A.Great service!
ANDREW S.Keep up the go customer service. Thanks
Debra C.everything greatn
William F.A customer service representative‘s greeted us as soon as we arrived. The vehicle return procedure was fast and easy.
Ronda B.The truck cab could have been cleaner. Especially during these times. Or wiped down at least. I had to wipe down the entire inside.
Timothy V.Avalon Pkwy ream us very Customer focused. I have rented 3 vehicles in as many werks. These guys are stars.
Charles M.I checked the truck out at 2:57PM. I returned the truck at 9:PM. I drove the truck 42 miles and had it in my possession for 6 hours. Then I was charged 2 days rental. I had to call several times to resolve the issue. Not a good experience.
ANTHONE S.Nothing, y'all were great!
Earl L.The team is Very friendly, knowledgeable, and professional. Easy check in and out process.
KEYSHA D.Francisco exemplifies what GREAT CUSTOMER SERVICE is all about!!! He listens, he's attentive and he's VERY helpful. He has the BEST attitude I've ever seen. I truly would recommend this Uhaul location, I'm from Macon and I'd drive here for the customer service hands down. He's Awesome 🤩
Eric M.I only want to return to this location. Going to a location that is not a full UHaul office is not the same.
Jacquelyn R.Good, GREAT, and PATIENCE People...
FREDRICK R.When I arrived at the counter I was directed to call Uhaul for assistance with my drop off. The employee seemed more concerned with talking to her colleague than assisting. After I did call she was later willing to help me but still wanted to make me move my rental truck but decided to change her mind. I figured maybe she was inexperienced at her job. I guess everyone has bad days.
Veleka D.Needs more directional singnage to direct people to the rental office. It took me a few minutes of searching to find the correct building.
Don B.Pick up and drop off were quick and efficient. Staff were very friendly and helpful.
Keith E.When I use my card it will say access granted but when I open my storage the alarm always goes off.
Lascha T.Eliminate all the hoops you need to go through to rent the equipment. I still don't understand why the agent needed to call someone I know to verify something I'm not sure about.
James F.I have had the occasion to rent from this location twice in the same number of weeks. Customer Service and Professionalism is amazing. Thae entire staff does a wonderful job!
Charles M.Making sure your not charged incorrectly with the hold fee.
Devin E.Service was great. Francisco was so nice and made sure everything went smoothly.
Mark J.I come to a awesome facility. The people are kind and friendly and always pleasant when I come in .
Forgenna G.I couldn't have asked for better service or equipment!
Stephanie M.Keep up the good work Employees was wonderful!!!!!
Gwen H.Customer service, Roderigo ?, was very professional, supportive and efficient. Good Job!
WILLIAM H.The employees at that location are top notch, very knowledgeable , respectful and extremely nice and pleasant. 👍
louis D.I have rented from UHaul several times over the last few years, but in this case I guess I really did not understand the milage charges. It was frustrating but I have a better understanding now and will look at other options in the future.
MICHAEL H.Very helpful land courteous.
Clara A.When I picked up the u haul, the gas was on 3/4 of a tank. It was on my initial paper work and I had to submit a picture and approve the gas level in the app at pick up. However, when I dropped the uhaul off, the employee doing the check said the truck was full and supposed to be full on drop off. He said I had to pay a fee. But I told him about the app and the check in and the gas level so he did not charge me. So was it the app or the employee looking for extra money lying about the original gas level? I have the email receipt from pick up with the 3/4 gas level, so I'm not understanding how I was al.ost charged for extra gas. I'm not sure if I will use this location again in the future. It seems a little shady, like the employee was trying to make some extra money on the side.
Hilary O.Have trucks or trailers available for one way rental also.
Watson C.Great
DERRICK M.None
ronald W.I was charge for 21 gal of fuel when I drove it only 29 miles, I returned the truck with the same amount of gas that I was given, 1/4 tank. I think the policy should change that customer must fill it each time to avoid any confusion. I was charged over $110. If I had reached my limit and I needed to use that $110, that would be devastating. Please review your check in procedures. Mr. Jones 404.697.2362
marc J.your employee were very friendly and informative, I enjoyed my uhaul experience at this location.
tammy H.Service the trucks more. The engine needs total service and maybe alignment or wheel balancing. Keeps drifting to the left side so it was a struggle to keep it straight on the roads especially highways. Otherwise location was great. One of the better customer service I've had with uhual.
Denton W.Keep up the GOOD WORK and CONTINUE TO TREAT CUSTOMERS WITH RESPECT AND COURTESY!!!!! I Love this LOCATION!!!! BIG UP TO THE WHOLE STAFF
FREDRICK R.The staff were professional, helpful and courteous, thank you.
Gilbert B.I am so angry. I rented a 4'X8' trailer. It was obvious the trailer had never been opened to inspect for cleanliness. I returned the trailer on Sunday at 9:00 AM but my receipt was credited with returning the trailer at 10:47 on Monday. I don't know if you get credit for returning early, but you sure don't if the agency reports an incorrect return date.
Timothy H.Make sure the equipment is in good working condition.
Kelvin C.Changed pick up place 4times. I'll not use U-Haul again
Sheila G.Excellent customer Service
ANGELICE W.The GM Summer really knows how to lead her team and they as a whole keep everything well maintained and are very helpful.
LAUREN D.Make sure everything is in working condition. Because the taillights did not work. We had to ride with the hazard lights on at night. Also tried to sign the trailer in but it wouldn't let me
Demetra R.The grading on the trailer storage lot is terrible and too steep near the drains my trailer bottomed out twice I wouldn’t reccomend this facility for trailer storage
BARTLEY G. | Overall ExperienceUi1vednfortunately the call center representative informed me there was an RV space appropriate for the size vehicle I needed to park and was given a price for that space. When I arrived at the facility I Qasim advised they only had larger spaces available and the cost was almost twice as much as the space I needed.
Dexter H. | First ImpressionsMy wife and I were fortunate that the McDonough U-Haul site was in close proximity to our home. The staff has been patient, accommodating and has provided exceptional customer service.
CURTIS W. | First ImpressionsSne very convenient location don't take me about 10 minutes to get there very nice
Mattie S. | First ImpressionsThankyou so much for the help your company offered me. They were very efficient.
Candace H. | First ImpressionsI worked with Summer to rent my unit, she was very personable and did all that she could to accommodatemy needs. During my actual move in the rest of the the staff that was at work were pleasant.
DANIELLE M. | First ImpressionsStaff was very helpful with making sure you know exactly how to check in and out. They personally take you step by step. Thanks Keith appreciate your customer service.
Denise T. | Overall ExperienceThe staff on Avalon was not helpful or attentive at all wrong information and attitude.
SHAMEKA B. | Overall ExperienceAll the customer service representatives were very helpful and nice.
LIDIA J. | Overall ExperienceGreat service and storage facility we will be back when we get our new camper.
Stephanie S. | Overall ExperienceGreat facility and very nice, professional, and courteous personnel. Kenya took care of all our needs and questions. First class service.
JANE H. | Overall ExperienceThe Lady there that help me with my storage unit extremely nice and well knowledgeable she’s got to be a great access to your company
david s. | First ImpressionsSome how it another, my original lock was removed and replaced with a new lock. I believe it happened with the process of a payment and a deadline. The issue is I was never notified of this change and upon mi e out, could not access my unit. The worker that replaced the lock was out and the key could not be located for over 2 hours. That situation was very stressful.
Penny W. | Overall ExperienceClean facility with excellent security features
Raymond K. | Online Move InVery clean and professionally kept place.
Barry M. | Overall ExperienceThe best parts about the self storage solution is the convenience of reserving everything online anytime of day. In addition to having a lock provided for you!
Khaleelah A. | Online Move InOne elevator is not enough. You have to wait one each customer to unload before you can get the elevator to the second floor.
Leonie R. | First ImpressionsThe alarm went off every time I was there multiple multiple times for no reason.
timothy c. | Overall ExperienceEverything was great staff helpful and friendly
Stanley W. | Overall ExperienceThank you Summer! Great place to rent both trucks and storage. Staff is friendly, location is clean. Would definitely recommend 2055 Avalon Pkwy in McDonough for storage and truck rental needs.
Erica H. | Overall ExperienceLatesha was very helpful and sweet. She showed concern for me because this was a day I had to walk with my Cane. She made sure I could walk up and down the stairs safely. It was very cold and asked about my jacket.
Ingrid O. | First ImpressionsSorry but thanks for everything....I hope I can do better business with you'll next time.... please and thank you again
Kevin C. | Overall ExperienceThanks for not making this harder then it had to be!🙏🏾🙏🏾🙏🏾👍🏾👍🏾👍🏾
william p. | Overall ExperienceGreat Staff and Kudos to Summer for going over and behind to ensure that we had a AWESOME experience with U Haul storage.
JOHNNY T. | Overall ExperienceThanks for your help and excellent customer service
ERICKA T. | Overall ExperienceThe only thing I could mention to make changes is updating pictures. When I turned in the truck I had taken already taken pictures inside and out and turned in the key before I went online to do the uhaul.com/share. The website would not allow me to submit pre- taken pix. So to finish I had to take some sort of pix just to submit. Everything else was great as usual.
SAMUEL B. | First ImpressionsVery clean facility
Jennifer P. | First ImpressionsYour employees was helpful. I liked that you guys had carts up front to move my stuff to my storage room.
geroge c. | Overall ExperienceNeed a better system to help customers in the event of a rush. The wait to be helped was too long, they need to multitask better.
Karonda N. | First ImpressionsI will use Uhaul again if I ever need to store materials. Great customer service and very well maintained structure. Security worked well and there weren’t issues with parking or supplies to assist with moving.
candace m. | Overall ExperienceThanks Uhaul.
Scott F. | Online Move InLimitations on available power made the boat storage sub-par. Moving where I can keep a trickle charge on batteries 24/7.
Geoffrey C. | Overall ExperienceHaving a storage space can become stressful, especially it it is long term. The staff was very helpful at keeping me abreast of the due dates to avoid unnecessary fees. Although, the experience lasted longer than expected. I am thankful to the staff for being kind and supportive! I would recommend this UHaul storages location to others.
melondy n. | Overall ExperienceThe staff at McDonough was great
Milton A. | Overall ExperienceEverything was good but I couldn’t use the unit because they were too small
Kendrick W. | First ImpressionsCame across a couple of helpful workers, most weren't. They appeared to want to be anywhere other than work and their response for most questions were, "check online" or "download the app". The facility's security alarm would sound off randomly and very, very often, even at night with few or no people present. I used my card to log in and out to avoid tripping the alarms, nevertheless, the alarms would still go off randomly whenever I was there and they were loud and annoying. The facility is clean, The cost for the size unit I had was reasonable. I've gone to several competitors in the past and U-Haul was better than most.
Marc-Alain D. | Overall ExperienceYour employees was nice and helpful
geroge c. | First ImpressionsGood customer service
Bonnie M. | Overall ExperienceThe staff was the absolute best. Very professional and extremely experienced. They were very helpful and always available to answer any questions I had.
Allene C. | Overall ExperienceComing off of a terrible experience with a reveal truck at this location, I was forced to use storage. It's the best I have used.
CLARENCE M. | Overall ExperienceThe alarm is extremely annoying. It goes off for no reason at all.
Diane J. | First ImpressionsI would not recommend uhaul to anyone looking for storage. Uhaul does not provide prorated amounts for their storage. I paid $200 for 9 days of storage. Yes, $200 when typically I would pay that amount for month. This is a rip off.
Kim T. | Overall Experience100% 5 Star all the way….😎
Brian B. | Overall ExperienceMichael helped me check out he was so very friendly. I rented the storage due to us having to move because of the pandemic. After living in the same house for 16 years & all of a sudden having to move with no where to go this experience has been very stressful. But Michael was so helpful & such a wonderful experience it was a stress free time of handling business. He was very thorough with explaining everything to me & even asked if I had any questions which he was making sure I understand. Now a days it's hard to find good help. But he is definitely an asset for your company. Thank you
angelia l. | First ImpressionsNo one answers the phone
Deanna M. | Overall ExperienceThe elevator went out and had to repack belongings off 6 trolley carts back into Uhaul rental van til the next day(Sunday). Return in afternoon and elevators were working. It was a big inconvenience. Did call and spoke to Customer Service.
GILLIAN F. | First ImpressionsThe staff were always friendly and helpful, whether on the phone or in person, they took care of everything I needed! Thank you Summer and everyone on staff there.
DELORA G. | Overall ExperienceMs.Carsheena was very professional and helpful
Angela B. | First ImpressionsThe very best customer service ever!!!!
Jamiea S. | Overall ExperienceI am rating a three star because of the wait time experience is painful. When anytime you call for any kind of service, the wait time is 20 minutes up to longer minutes for service. I transferred my storage to your competitors for the following reasons: pricing and customer service experience by in person and by phone. I am recommending strongly that you please work on your customer service experience incoming calls. The wait time experience need immediate attention.
Joshua and Carolyn r. | Overall ExperienceKeith thanks for all the time you helpes out and for the recommendations for movers. The mover did a exceptional job. Thanks Summee all you help. Stay safe uhaul team McDonough.
Maurice K. | Overall ExperienceSummer was very helpful with finding me a storage unit for my needs!
DARRYL T. | First ImpressionsEverything was awesome except one thing. I was unable to change the date in which the auto-draft was taken out of my account. I called several people and they all told me this was unable to be changed, which doesn’t make much sense to me.
Jeff M. | Overall ExperienceEveryone we worked with while storing our RV was professional, prompt and courteous. Would highly recommend this facility.
lisa P. | Overall ExperienceHad no problems at all with this facility. Closing the account was easy as well. Would recommend it to anyone.
Barbara M. | Overall ExperienceVery professional 5 Star
Brian B. | First ImpressionsNicest people and place to store. Please pass on they are beyond 5 stars - lucky I found the location and kind employees
Terry R. | Overall Experienceloved the service!
Monica L. | First ImpressionsNA, good experience.
Leonard C. | First ImpressionsMy experience with the storage itself was good. However, I had an issue with my storage key when I was moving out. I thought I lost it. The staff did nothing to assist with it. The manager on duty at the time showed zero empathy and didn’t offer another solution. I understand it was my fault because I couldn’t find my key, however I’m paying for a service and I expected some help with my problem. Beside that I had a good experience.
Reginald G. | Overall ExperienceThe Uhaul companies need their own load/unload movers because there can be a lot of confusion when the jobs are contracted out to other moving companies. When the uhaul truck is late then a person has to call the contracted loaders and let them know what's going on. It can be very confusing and frustrating.
Freda M. | First ImpressionsMy experience with U-haul was a wonderful experience and if I ever need U-haul again I will definitely use them and I will definitely recommend them Thank you
Cheryl S. | Overall ExperienceGeneral manager was awesome
adarin j. | First ImpressionsNothing special average facility. Self storage says temperature controlled but it isn’t. It says between 65-85 but it is more closer to 100 degrees.
Howard C. | First ImpressionsN/A
Daniel W. | Overall ExperienceNice group of employees.
BENJAMIN C. | First ImpressionsOutstanding facil
Mitchell H. | Overall ExperienceMove in date is wrong on this survey,6/23/21.
norma w. | First ImpressionsGreat Customer Service!!
Terry R. | First ImpressionsGreat customer service. Friendly and knowledgeable staff. It was a pleasure renting from U-Haul. Thanks again!
Scott F. | First ImpressionsStaff very friendly and helpful
Tracey B. | First ImpressionsAlready recommend peoples....they love and loved it.
elizabeth a. | Overall ExperienceFacility is clean and very well maintained. Stored my belongings for over a year and no evidence of rodents or anything.
LADONNA W. | Overall Experienceall aspects! great experience!!
Carlos M. | First ImpressionsI came to pick up my camper 3 times. Every time I had to ask someone to come turn the power on. The premium parking includes power to turn on at certain times a day to tend your battery. It never works. Canceled service a few days after payment and received no credit nor refund for lack of service or leaving early. Dealt directly with the owner/manager who blamed the issue on me.
Matt P. | Overall ExperienceGreat place
DAVID E. | First ImpressionsKenya was amazing!!
DAVID P. | First ImpressionsThanks to Summer, the GM at this location, for going above and beyond to provide the best possible customer service and correct any and all issues that came up! Summer responded quickly, resolved any issues, and was in constant communication throughout the process. Thank you Summer!
Whitney P. | First Impressions1. Need to offer military discounts. 2. Rates are to high. 3. Need more large storage area 10x15 or 15x15. My representative was excellent. Thanks
antonio w. | First ImpressionsExcellent location and very clean and great customer service!
Tanya S. | Online Move InFrancisco was great to work with .
Ben C. | First ImpressionsEveryone was helpful and courteous.
Glen E. | First ImpressionsFantastic place
Jonathan J. | First ImpressionsMy complete experience was very average and nothing noteworthy. The staff is generally unhelpful; but thankfully, I did not need their assistance but a few times. I am irritated at the spam I have received to leave a review. That alone warrants 2 stars instead of 3.
katelyn f. | Overall ExperienceThe Staff was very helpful with all of my needs
Niccole S. | First ImpressionsEverything was great! I thought being on the 3rd floor would be rough but it was actually awesome...the carts were great and backing right up to the dock made it so easy. The alarm going off every few minutes was kind of annoying and really the only negative thing I can think of. I definitely recommend this storage facility and the staff have always been friendly and helpful...always a pleasant experience.
DELORA G. | First ImpressionsVERY VERY GOOD SERVICE!!!!!
Roy W. | First ImpressionsAll employees were helpful and friendly
Michael S. | First ImpressionsGreat location excellent maximized space. It's well lit and secure
Barbara C. | First ImpressionsThe customer service was always excellent.
toneille t. | Overall ExperienceCustomer service could use some more training. And wait times for needing to speak to someone takes forever. I was told many times it was an hour wait. That is ridiculous.
Erin B. | Overall ExperienceThe staff was extremely friendly and helpful with everything I needed
Allene C. | First ImpressionsBest storage place I've ever seen! Friendly and helpful staff, top notch security and super clean.
Thomas l. | First ImpressionsYou advertise RV storage. However, you do not provide the appropriate electrical hookups for most RVs and lighting is insufficient for security.
Darren M. | Overall ExperienceThe lady that helped me pick a storage unit was very helpful and kind. She also helped me get the boxes loaded and was very knowledgeable. The facility was super clean and nice. No complaints at all.
Amanda R. | First ImpressionsThey have the rudest people that work there. I wouldn’t even rent a storage bldg there and I had a free month. They need to fire the boys that work inside. This place is a joke.
Barbara W. | Overall ExperienceFrancisco was excellent
Lauren D. | First ImpressionsThe guys up front was pathetic. My movers truck broke down so they had 100% of my clothing so I had rented a mini van to take my clothes in it when they unloaded my things to the unit. Well they had to haul the moving truck to the garage so I didn’t need the minivan so the guy upfront said I gave to charge you I hadn’t even left there parking. So I called the Mgr she thought led him to refund my money. This is my second time with Uhaull there want be a third. Never again
Barbara W. | First ImpressionsFriendly service, no issues
Jessica T. | First ImpressionsExcellent customer service!
Shari G. | Overall ExperienceThe manager Summer was always helpful from the time we moved our belongings to the unit until we moved out.
Joshua G. | Overall ExperienceThe lady who checked me in was really great.
terrie A. | First ImpressionsSummer was so kind so show me around before our RV arrives. It was a freezing day and she never complained.
lisa P. | First ImpressionsComing from California, I have never seen a uhaul with great customer service, and facility was amazingly clean ,cleaner than most hotels I stayed in on my trip. Staff was excellent and deserves hi fives , I dont really do surveys but on this occasion I had to let it be known, I would say I'll be back but I'm all moved in, but i will recommend your location to many more. Thank you very much for all your help and showing that you care. Julian Maisonet.
JULIAN M. | Overall ExperienceThis facility is A-1. The people working here are very professional and efficient.
Steven H. | First ImpressionsThe young lady who helped me was awesome! Friendly, made sure I understood everything.
Marian T. | First ImpressionsThe staff was very proficient and professional and I would recommend this location to everyone.
Debra G. | Overall ExperienceThank you, wonderful experience!!!!
BARRY M. | First ImpressionsI am big on customer service, and always give reviews. Coming from California and moving to ga. Is a big and stressful move if you havent ever experienced. Lol. But when I got to Uhaul, the staff was very professional and caring which is rare, from beginning til the end the staff listened and and took care of me like fam. I would recommend uhaul to all . The walk thru to my storage unit was great, and everyone smiles . Thank you thank you.
JULIAN M. | First ImpressionsExcellent customer service
Marcia L. | First ImpressionsThere were roaches in my storage unit when I moved out my storage items.
coretta j. | Overall ExperienceCorey was very courteous, professional, knowledgeable, and quite helpful.
Richard Q. | First ImpressionsStaff was friendly professional and helpful especially mr Corey
richard f. | First ImpressionsNever had a need to have a storage, but I was alway not a fan of storage. I must say this location exceeded my expectations. Going above and beyond. I don’t plan on storing anything in the near future, but will always recommend this location for anyone that is looking to store items or rent a uhaul.
Marie H. | Overall ExperienceI would like to see a buy back on the locks. Buy back for $5, sell for $10. I now have a lock that I will probably never use again.
William P. | Overall ExperienceTo the Manager and entire staff it’s very hard to fine good customer service, but kudos to this location and the way it’s ran. Customer Service is superior. I would recommend anyone that’s looking for storage this is the place to go.
marie H. | Overall ExperienceSummer Robertson and the staff on duty were very professional and I recd 5 star care and instruction. Thank you!
kenya c. | First ImpressionsI will us your storage facility in the future. I will recommend you to anyone.
TERRI C. | Overall ExperienceFacility is always clean and staff are helpful.
Shante R. | Overall ExperienceI’m 62 years old and this was my first experience using a storage facility. I was blown away by the courteous and helpful employees. They went above and beyond to help me. Corey, Jordan, and Summer are the best!!!
Kaye B. | Overall ExperienceI received fast and courteous service. The U-Haul representative took the time to explain everything, ensured my contacts were legitimate and let me view the unit I had rented. Very clean and I feel my goods will be secure at this site.
Gerald D. | First ImpressionsVery nice and helpful staff. Impressive facility with a lot of carts and large elevator. Easy unloading.
ANN W. | First ImpressionsCory was extremely helpful to me and made the check in process very easy. The facility is very clean.
MELANIE M. | Online Move InHad to wait a very long time to get someone to help me even though there were people sitting behind the counter. Then not friendly at all. But I got the unit. This facility needs some management b/c if only one person can help you at the counter and that person is helping some one else you just stand and wait till that person returns
Rebecca B. | First ImpressionsThe staff was friendly and courteous. Very professional staff.
Roger F. | First ImpressionsVery clean, staff explained everything so I understood how to get into unit when ever I needed to.
Barbara M. | First ImpressionsThanks to store management Mrs. Summer great help and assistance.
Gerald O. | First ImpressionsOn 8/30/20, I reserved a truck for 12:00 noon and I arrived to pick it up at 11:45 am. Once I got there and checked in, I was told that the truck wasn’t available to wait. They paged the driver for an ETA and was told he should be back in 30 minutes, so I decided to wait. I waited until 1:30pm. I spoke with the agent again to let her know I couldn’t wait any longer, I had a team of movers waiting for me at home. I lost time and money because I had to pay the team and still didn’t get any Customer service apologies.
LINDA E. | First ImpressionsSummer is amazing!!!! I have had to change my moving date multiple times. All 3 times I’ve needed help she was there with open arms. She truly made this experience very positive. I am definitely a returning customer.
Tiffany B. | First ImpressionsI would recommend more help on a Saturday. I waited over 30 minutes to close my unit. Unacceptable
shonta f. | Overall ExperienceI love this location. It is convenient and easy to access. Also, excellent staff!
AM J. | Overall ExperienceCorey was awesome. They were short staffed and he was being pulled all directions. He managed to keep a smile on his face and never rushed us. Made us feel like we were the only ones there. He is definitely an asset to your company. Way to go Corey !!!!
Ashley F. | First ImpressionsKeeping the grounds clean was very important to me. Like nails, and things can puncture tires. Nothing no worst than leaving a storage facility with a flat.
Raheem E. | Overall ExperienceI would use Uhaul again
Quanette E. | First ImpressionsWhen checking in for some reason my reservation was not found. No big deal, Summer (Store Manager) just went ahead and got me in the system. What I did not appreciate it not being offered the free first month of payment especially after she asked if I wanted to opt in to autopay. Even though she did not bother to explain that if I did opt in that I would qualify for my first month free. Only after referring another customer to her and that location do I find this out and when my husband inquired about it not only did she say that he had no authority on the account but that she couldnt help because it had been over 24 hours since we opened the account. We had to fight to get a credit (which we still have not received) which means there is more calling around, waiting and fighting to be done.
maribel a. | Overall ExperienceThe gentleman that helped me was excellent. He went over the details. He did a walk they with me to make sure I knew where my storage was. Very helpful. Customer Service is hard to come by now if days, but he’s truly make sure the customer was satisfied before leaving.
Marie H. | First ImpressionsA lot of my stored items had mold on it.
Reginald J. | Overall ExperienceLatisha??? was awesome!
KADEEM C. | First ImpressionsWas very fast and efficient would recommend anyone to go here for all there uhaul needs
moses w. | First ImpressionsVery nice storage facility. They have everything you need for moving, transporting, and storing your items. They have carts on site for customer use to transport your items to/from the loading zone to/from your unit. Friendly staff.
Michael T. | First ImpressionsI stored my RV at your facility and 1. Paved isle ways (Which never happened) 2. Waste dump station (which never happened) 3. Lighted storage area (Which never worked in my sanction from day one) 4. Power in the stall, Which you pad locked and took away the ability to access when I needed it. This quite honestly was the last straw because out of all things this is the reason I moved to your location. I was willing to stay despite not having paved isles, waste dump & lights at night. But when you pad locked the power boxes I decided to go back to where I was storing before.
Bruce W. | Overall ExperienceI have never had a bad experience at this location. The young gentleman helped me out. They have always been helpful too me. I will continue to do business at this location w Summer and her team.
DEMETRIA N. | First ImpressionsBoth times I went to look at Uhaul as a storage place for my camper, I was impressed with the staff. They were extremely helpful and very friendly.
gail n. | First ImpressionsStaff was very helpful and professional
David J. | First ImpressionsI received a gift card for someone else’s mistake. I accepted a gift card that I can not use so I will not be back to uhaul for nothing. I wanted my money back and she said no sir you agreed to the gift card.
Haywood C. | Overall ExperienceI think instructions should have been posted in larger fonts most instructions I did not notice till after the fact or instructions should have been explained during initial visit. Other than that it was a great experience dealing won’t a company no complaints.
Phil A. | Overall ExperienceNon
Bary H. | Overall ExperienceThis is a very safe facility. After seeing the unit, I was convinced that this newly built facility was the safest place to store my items for a few months and not having to worry about burglary.
Mark M. | Overall ExperienceCustomer service is top notch. The staff has been very helpful and accommodating.
Rhonda G. | Online Move InSummer was awesome - she made my transaction easy, and as quickly as she could with it being so busy. She never seems to lose her cool.
Tamala P. | First ImpressionsThe guy was trying to help me but he was still learning certain things so I was with him and the young lady for an hour before starting and it closed at 7 for large door. Plus my storage size was not what I was told in customer service so basically I got a 10 by 15 with a small door when I need it the big door. I was delayed instead of right away service. I called the location and worked out.
Haywood C. | First ImpressionsLeonard was awesome! He took his time and made sure he was helpful with any questions we had about the storage unit or the Uhaul rental.
Natadra B. | First ImpressionsI choose this location it was, close to where I live. Plus it brand new, however my sister, had had storage unit in Forest Park, Ga and rats n rats got into some of her stuff. Summer took care of me, she put me in a 5x 5 to begin with and my mom was like that won't work so we went with the 5x10. Plus it handicap accessible which is convenient for my mom.
DAVID G. | First ImpressionsThe start-up and close out process was easy and convenient. I appreciate how easy it was to open the account and when it came time to close out the account, they were just as friendly and gracious. Overall, this was a positive experience.
Sonia F. | Overall ExperienceMs. Summer was a great help working with me in my financial situation. Thanks again.
Gerald O. | Overall ExperienceLady who helped me very kind and helpful. She had patience with me as I forget very quickly things verbally told to me and I appreciated her retelling me things.
Erin B. | First ImpressionsLove carts provide at dock easily to navigate through storage units dock height
Phil A. | First ImpressionsStaff was very personable and helpful.
Julie M. | First ImpressionsExcellent place and people, only one complaint, the RV lot needs to be paved especially the rows to avoid slinging rocks onto my truck and RV to avoid scratches and dings from the rocks. Tina Kent
tina k. | First Impressions