Customer Reviews for U-Haul Moving & Storage of McDonough

1,740 reviews

2055 Avalon Pkwy   McDonough, GA 30253
(Hwy 20/Exit 218 I-75S Take Left at Light iat Chick-fil-A)

(678) 466-6513

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(678) 466-6513

2055 Avalon Pkwy
McDonough, GA 30253
(Hwy 20/Exit 218 I-75S Take Left at Light iat Chick-fil-A)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The complete opposite of my pickup location. This place was spacious and clean. Well maintained. All the staff was very helpful and professional. I wish I could've picked up and dropped of from this location. Would definitely recommend this location.

Marcus W. 
Rating:
2.0

My bill is incorrect, which really drives my outlook of the experience.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

GEORGIA M. 
Rating:
5.0

convenient location many sized rental vehicles available online reservation makes it that much faster

Zirka F. 
Rating:
5.0

Customer did not leave a comment.

Ben B. 
Rating:
5.0

For returning customers, providing special rates or holiday special would be nice. Employees are polite and quick to help the customers check out the rental. Returns are just as easy. Overall, excellent service.

CHAM K. 
Rating:
5.0

Keith was very helpful in making sure my order was correct and complete.

Charles W. 
Rating:
5.0

Excellent Customer Service. Easy in and out for pick up and drop off.

James M. 
Rating:
5.0

Customer did not leave a comment.

MARILYN H. 
Rating:
5.0

Rent from them all the time Great customer service with a smile and very helpful

Tina H. 
Rating:
3.0

Customer did not leave a comment.

MICHELLE D. 
Rating:
4.0

Customer did not leave a comment.

Deborah D. 
Rating:
5.0

Customer did not leave a comment.

Anitra M. 
Rating:
4.0

Customer did not leave a comment.

Artemus J. 
Rating:
5.0

Customer did not leave a comment.

FREDDIE M. 
Rating:
5.0

Customer did not leave a comment.

Keala M. 
Rating:
5.0

Customer did not leave a comment.

Rufus C. 
Rating:
1.0

Do what you're supposed to do to show accurate data and not over charge me

Darath T. 
Rating:
5.0

Customer did not leave a comment.

Debra C. 
Rating:
5.0

Make sure that the online quotes match the actual rates being charged. Very disappointing to see 1995 local yet be charged 7900 local per day.

Belinda F. 
Rating:
5.0

Customer did not leave a comment.

George G. 
Rating:
5.0

Customer did not leave a comment.

Terry M. 
Rating:
5.0

Third time renting either Trucks or a trailer and all interactions with staff were great. They were informative and helpful with equipment, reservations and technology.

peter A. 
Rating:
5.0

Great service!

ANDREW S. 
Rating:
5.0

Keep up the go customer service. Thanks

Debra C. 
Rating:
5.0

everything greatn

William F. 
Rating:
5.0

Customer did not leave a comment.

KEYSHA D. 
Rating:
5.0

Customer did not leave a comment.

thierry H. 
Rating:
5.0

Customer did not leave a comment.

Joseph A. 
Rating:
5.0

Customer did not leave a comment.

Leonard M. 
Rating:
5.0

A customer service representative‘s greeted us as soon as we arrived. The vehicle return procedure was fast and easy.

Ronda B. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL B. 
Rating:
5.0

Customer did not leave a comment.

Josh S. 
Rating:
5.0

The truck cab could have been cleaner. Especially during these times. Or wiped down at least. I had to wipe down the entire inside.

Timothy V. 
Rating:
5.0

Customer did not leave a comment.

Christy H. 
Rating:
5.0

Avalon Pkwy ream us very Customer focused. I have rented 3 vehicles in as many werks. These guys are stars.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Alan D. 
Rating:
5.0

Customer did not leave a comment.

Jesse D. 
Rating:
5.0

Customer did not leave a comment.

Morris C. 
Rating:
5.0

Customer did not leave a comment.

Ivy A. 
Rating:
3.0

I checked the truck out at 2:57PM. I returned the truck at 9:PM. I drove the truck 42 miles and had it in my possession for 6 hours. Then I was charged 2 days rental. I had to call several times to resolve the issue. Not a good experience.

ANTHONE S. 
Rating:
5.0

Customer did not leave a comment.

Mitchell J. 
Rating:
5.0

Nothing, y'all were great!

Earl L. 
Rating:
5.0

The team is Very friendly, knowledgeable, and professional. Easy check in and out process.

KEYSHA D. 
Rating:
5.0

Customer did not leave a comment.

Jody B. 
Rating:
5.0

Francisco exemplifies what GREAT CUSTOMER SERVICE is all about!!! He listens, he's attentive and he's VERY helpful. He has the BEST attitude I've ever seen. I truly would recommend this Uhaul location, I'm from Macon and I'd drive here for the customer service hands down. He's Awesome 🤩

Eric M. 
Rating:
5.0

I only want to return to this location. Going to a location that is not a full UHaul office is not the same.

Jacquelyn R. 
Rating:
5.0

Customer did not leave a comment.

Chavanne J. 
Rating:
5.0

Good, GREAT, and PATIENCE People...

FREDRICK R. 
Rating:
3.0

When I arrived at the counter I was directed to call Uhaul for assistance with my drop off. The employee seemed more concerned with talking to her colleague than assisting. After I did call she was later willing to help me but still wanted to make me move my rental truck but decided to change her mind. I figured maybe she was inexperienced at her job. I guess everyone has bad days.

Veleka D. 
Rating:
5.0

Customer did not leave a comment.

Jaimee R. 
Rating:
5.0

Customer did not leave a comment.

kenneth B. 
Rating:
5.0

Customer did not leave a comment.

Sharika S. 
Rating:
5.0

Customer did not leave a comment.

Marhonda G. 
Rating:
5.0

Needs more directional singnage to direct people to the rental office. It took me a few minutes of searching to find the correct building.

Don B. 
Rating:
5.0

Pick up and drop off were quick and efficient. Staff were very friendly and helpful.

Keith E. 
Rating:
4.0

When I use my card it will say access granted but when I open my storage the alarm always goes off.

Lascha T. 
Rating:
3.0

Eliminate all the hoops you need to go through to rent the equipment. I still don't understand why the agent needed to call someone I know to verify something I'm not sure about.

James F. 
Rating:
5.0

I have had the occasion to rent from this location twice in the same number of weeks. Customer Service and Professionalism is amazing. Thae entire staff does a wonderful job!

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Tara S. 
Rating:
5.0

Customer did not leave a comment.

Jeff M. 
Rating:
4.0

Customer did not leave a comment.

Timothy R. 
Rating:
5.0

Making sure your not charged incorrectly with the hold fee.

Devin E. 
Rating:
5.0

Service was great. Francisco was so nice and made sure everything went smoothly.

Mark J. 
Rating:
5.0

I come to a awesome facility. The people are kind and friendly and always pleasant when I come in .

Forgenna G. 
Rating:
5.0

I couldn't have asked for better service or equipment!

Stephanie M. 
Rating:
5.0

Customer did not leave a comment.

Keith H. 
Rating:
5.0

Customer did not leave a comment.

Prakask P. 
Rating:
5.0

Keep up the good work Employees was wonderful!!!!!

Gwen H. 
Rating:
5.0

Customer service, Roderigo ?, was very professional, supportive and efficient. Good Job!

WILLIAM H. 
Rating:
5.0

The employees at that location are top notch, very knowledgeable , respectful and extremely nice and pleasant. 👍

louis D. 
Rating:
5.0

Customer did not leave a comment.

Tonya J. 
Rating:
4.0

I have rented from UHaul several times over the last few years, but in this case I guess I really did not understand the milage charges. It was frustrating but I have a better understanding now and will look at other options in the future.

MICHAEL H. 
Rating:
5.0

Very helpful land courteous.

Clara A. 
Rating:
3.0

When I picked up the u haul, the gas was on 3/4 of a tank. It was on my initial paper work and I had to submit a picture and approve the gas level in the app at pick up. However, when I dropped the uhaul off, the employee doing the check said the truck was full and supposed to be full on drop off. He said I had to pay a fee. But I told him about the app and the check in and the gas level so he did not charge me. So was it the app or the employee looking for extra money lying about the original gas level? I have the email receipt from pick up with the 3/4 gas level, so I'm not understanding how I was al.ost charged for extra gas. I'm not sure if I will use this location again in the future. It seems a little shady, like the employee was trying to make some extra money on the side.

Hilary O. 
Rating:
4.0

Have trucks or trailers available for one way rental also.

Watson C. 
Rating:
5.0

Great

DERRICK M. 
Rating:
5.0

None

ronald W. 
Rating:
5.0

Customer did not leave a comment.

Dierdra B. 
Rating:
5.0

I was charge for 21 gal of fuel when I drove it only 29 miles, I returned the truck with the same amount of gas that I was given, 1/4 tank. I think the policy should change that customer must fill it each time to avoid any confusion. I was charged over $110. If I had reached my limit and I needed to use that $110, that would be devastating. Please review your check in procedures. Mr. Jones 404.697.2362

marc J. 
Rating:
5.0

your employee were very friendly and informative, I enjoyed my uhaul experience at this location.

tammy H. 
Rating:
5.0

Customer did not leave a comment.

sami H. 
Rating:
5.0

Customer did not leave a comment.

Phillip B. 
Rating:
5.0

Customer did not leave a comment.

Willie M. 
Rating:
3.0

Service the trucks more. The engine needs total service and maybe alignment or wheel balancing. Keeps drifting to the left side so it was a struggle to keep it straight on the roads especially highways. Otherwise location was great. One of the better customer service I've had with uhual.

Denton W. 
Rating:
5.0

Keep up the GOOD WORK and CONTINUE TO TREAT CUSTOMERS WITH RESPECT AND COURTESY!!!!! I Love this LOCATION!!!! BIG UP TO THE WHOLE STAFF

FREDRICK R. 
Rating:
5.0

Customer did not leave a comment.

Mike A. 
Rating:
5.0

The staff were professional, helpful and courteous, thank you.

Gilbert B. 
Rating:
3.0

Customer did not leave a comment.

SHANEE H.  |  First Impressions 
Rating:
1.0

I am so angry. I rented a 4'X8' trailer. It was obvious the trailer had never been opened to inspect for cleanliness. I returned the trailer on Sunday at 9:00 AM but my receipt was credited with returning the trailer at 10:47 on Monday. I don't know if you get credit for returning early, but you sure don't if the agency reports an incorrect return date.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

Mitchell G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Make sure the equipment is in good working condition.

Kelvin C. 
Rating:
5.0

Customer did not leave a comment.

Christie T. 
Rating:
5.0

Customer did not leave a comment.

Dennis C. 
Rating:
2.0

Changed pick up place 4times. I'll not use U-Haul again

Sheila G. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Excellent customer Service

ANGELICE W. 
Rating:
5.0

The GM Summer really knows how to lead her team and they as a whole keep everything well maintained and are very helpful.

LAUREN D. 
Rating:
4.0

Make sure everything is in working condition. Because the taillights did not work. We had to ride with the hazard lights on at night. Also tried to sign the trailer in but it wouldn't let me

Demetra R. 
Rating:
5.0

Customer did not leave a comment.

Erica E. 
Rating:
5.0

Customer did not leave a comment.

lewis M. 
Rating:
1.0

The grading on the trailer storage lot is terrible and too steep near the drains my trailer bottomed out twice I wouldn’t reccomend this facility for trailer storage

BARTLEY G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trey C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA H.  |  Overall Experience 
Rating:
1.0

Ui1vednfortunately the call center representative informed me there was an RV space appropriate for the size vehicle I needed to park and was given a price for that space. When I arrived at the facility I Qasim advised they only had larger spaces available and the cost was almost twice as much as the space I needed.

Dexter H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ariona P.  |  Overall Experience 
Rating:
5.0

My wife and I were fortunate that the McDonough U-Haul site was in close proximity to our home. The staff has been patient, accommodating and has provided exceptional customer service.

CURTIS W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAVIER E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PETER P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHarlotte G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASHAUN S.  |  Overall Experience 
Rating:
5.0

Sne very convenient location don't take me about 10 minutes to get there very nice

Mattie S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amanda S.  |  Overall Experience 
Rating:
5.0

Thankyou so much for the help your company offered me. They were very efficient.

Candace H.  |  First Impressions 
Rating:
5.0

I worked with Summer to rent my unit, she was very personable and did all that she could to accommodatemy needs. During my actual move in the rest of the the staff that was at work were pleasant.

DANIELLE M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cynthia L D.  |  First Impressions 
Rating:
5.0

Staff was very helpful with making sure you know exactly how to check in and out. They personally take you step by step. Thanks Keith appreciate your customer service.

Denise T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Priscilla B.  |  Overall Experience 
Rating:
1.0

The staff on Avalon was not helpful or attentive at all wrong information and attitude.

SHAMEKA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHERYL S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

thelma l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dwayne J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NERISA B.  |  First Impressions 
Rating:
5.0

All the customer service representatives were very helpful and nice.

LIDIA J.  |  Overall Experience 
Rating:
5.0

Great service and storage facility we will be back when we get our new camper.

Stephanie S.  |  Overall Experience 
Rating:
5.0

Great facility and very nice, professional, and courteous personnel. Kenya took care of all our needs and questions. First class service.

JANE H.  |  Overall Experience 
Rating:
5.0

The Lady there that help me with my storage unit extremely nice and well knowledgeable she’s got to be a great access to your company

david s.  |  First Impressions 
Rating:
4.0

Some how it another, my original lock was removed and replaced with a new lock. I believe it happened with the process of a payment and a deadline. The issue is I was never notified of this change and upon mi e out, could not access my unit. The worker that replaced the lock was out and the key could not be located for over 2 hours. That situation was very stressful.

Penny W.  |  Overall Experience 
Rating:
5.0

Clean facility with excellent security features

Raymond K.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Erika G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DYNEAKQUEA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas J.  |  First Impressions 
Rating:
5.0

Very clean and professionally kept place.

Barry M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ray R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JIMMY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eastern S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamica G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raymond N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruth C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zakkiyya S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stephen c.  |  First Impressions 
Rating:
5.0

The best parts about the self storage solution is the convenience of reserving everything online anytime of day. In addition to having a lock provided for you!

Khaleelah A.  |  Online Move In 
Rating:
5.0

One elevator is not enough. You have to wait one each customer to unload before you can get the elevator to the second floor.

Leonie R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

OBrent E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

broshawn m.  |  Overall Experience 
Rating:
1.0

The alarm went off every time I was there multiple multiple times for no reason.

timothy c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra F.  |  Overall Experience 
Rating:
5.0

Everything was great staff helpful and friendly

Stanley W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan E.  |  Overall Experience 
Rating:
5.0

Thank you Summer! Great place to rent both trucks and storage. Staff is friendly, location is clean. Would definitely recommend 2055 Avalon Pkwy in McDonough for storage and truck rental needs.

Erica H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evelyne R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shernell S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHADAE C.  |  First Impressions 
Rating:
5.0

Latesha was very helpful and sweet. She showed concern for me because this was a day I had to walk with my Cane. She made sure I could walk up and down the stairs safely. It was very cold and asked about my jacket.

Ingrid O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Micheal c.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Meredith B.  |  Overall Experience 
Rating:
5.0

Sorry but thanks for everything....I hope I can do better business with you'll next time.... please and thank you again

Kevin C.  |  Overall Experience 
Rating:
4.0

Thanks for not making this harder then it had to be!🙏🏾🙏🏾🙏🏾👍🏾👍🏾👍🏾

william p.  |  Overall Experience 
Rating:
4.0

Great Staff and Kudos to Summer for going over and behind to ensure that we had a AWESOME experience with U Haul storage.

JOHNNY T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Audrey N.  |  Overall Experience 
Rating:
5.0

Thanks for your help and excellent customer service

ERICKA T.  |  Overall Experience 
Rating:
5.0

The only thing I could mention to make changes is updating pictures. When I turned in the truck I had taken already taken pictures inside and out and turned in the key before I went online to do the uhaul.com/share. The website would not allow me to submit pre- taken pix. So to finish I had to take some sort of pix just to submit. Everything else was great as usual.

SAMUEL B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eva O.  |  First Impressions 
Rating:
4.0

Very clean facility

Jennifer P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenyatta B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Richard T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES MATTHEW C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kris K.  |  First Impressions 
Rating:
5.0

Your employees was helpful. I liked that you guys had carts up front to move my stuff to my storage room.

geroge c.  |  Overall Experience 
Rating:
4.0

Need a better system to help customers in the event of a rush. The wait to be helped was too long, they need to multitask better.

Karonda N.  |  First Impressions 
Rating:
5.0

I will use Uhaul again if I ever need to store materials. Great customer service and very well maintained structure. Security worked well and there weren’t issues with parking or supplies to assist with moving.

candace m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tanesha r.  |  Overall Experience 
Rating:
5.0

Thanks Uhaul.

Scott F.  |  Online Move In 
Rating:
3.0

Limitations on available power made the boat storage sub-par. Moving where I can keep a trickle charge on batteries 24/7.

Geoffrey C.  |  Overall Experience 
Rating:
5.0

Having a storage space can become stressful, especially it it is long term. The staff was very helpful at keeping me abreast of the due dates to avoid unnecessary fees. Although, the experience lasted longer than expected. I am thankful to the staff for being kind and supportive! I would recommend this UHaul storages location to others.

melondy n.  |  Overall Experience 
Rating:
5.0

The staff at McDonough was great

Milton A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shelise M.  |  Online Move In 
Rating:
5.0

Everything was good but I couldn’t use the unit because they were too small

Kendrick W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mary T.  |  Overall Experience 
Rating:
3.0

Came across a couple of helpful workers, most weren't. They appeared to want to be anywhere other than work and their response for most questions were, "check online" or "download the app". The facility's security alarm would sound off randomly and very, very often, even at night with few or no people present. I used my card to log in and out to avoid tripping the alarms, nevertheless, the alarms would still go off randomly whenever I was there and they were loud and annoying. The facility is clean, The cost for the size unit I had was reasonable. I've gone to several competitors in the past and U-Haul was better than most.

Marc-Alain D.  |  Overall Experience 
Rating:
5.0

Your employees was nice and helpful

geroge c.  |  First Impressions 
Rating:
5.0

Good customer service

Bonnie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

allison w.  |  Overall Experience 
Rating:
5.0

The staff was the absolute best. Very professional and extremely experienced. They were very helpful and always available to answer any questions I had.

Allene C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jenice B.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Kierra F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tresor R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Derrick S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda S.  |  First Impressions 
Rating:
5.0

Coming off of a terrible experience with a reveal truck at this location, I was forced to use storage. It's the best I have used.

CLARENCE M.  |  Overall Experience 
Rating:
4.0

The alarm is extremely annoying. It goes off for no reason at all.

Diane J.  |  First Impressions 
Rating:
3.0

I would not recommend uhaul to anyone looking for storage. Uhaul does not provide prorated amounts for their storage. I paid $200 for 9 days of storage. Yes, $200 when typically I would pay that amount for month. This is a rip off.

Kim T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

katresea b.  |  First Impressions 
Rating:
5.0

100% 5 Star all the way….😎

Brian B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marsha W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLEON T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ranette R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

otis j.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sequila C.  |  Overall Experience 
Rating:
5.0

Michael helped me check out he was so very friendly. I rented the storage due to us having to move because of the pandemic. After living in the same house for 16 years & all of a sudden having to move with no where to go this experience has been very stressful. But Michael was so helpful & such a wonderful experience it was a stress free time of handling business. He was very thorough with explaining everything to me & even asked if I had any questions which he was making sure I understand. Now a days it's hard to find good help. But he is definitely an asset for your company. Thank you

angelia l.  |  First Impressions 
Rating:
1.0

No one answers the phone

Deanna M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roberson H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeff r.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

THOMAS M.  |  Overall Experience 
Rating:
4.0

The elevator went out and had to repack belongings off 6 trolley carts back into Uhaul rental van til the next day(Sunday). Return in afternoon and elevators were working. It was a big inconvenience. Did call and spoke to Customer Service.

GILLIAN F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ethan R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brittany S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly S.  |  First Impressions 
Rating:
5.0

The staff were always friendly and helpful, whether on the phone or in person, they took care of everything I needed! Thank you Summer and everyone on staff there.

DELORA G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LAYTWON J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cedric C.  |  Overall Experience 
Rating:
5.0

Ms.Carsheena was very professional and helpful

Angela B.  |  First Impressions 
Rating:
5.0

The very best customer service ever!!!!

Jamiea S.  |  Overall Experience 
Rating:
3.0

I am rating a three star because of the wait time experience is painful. When anytime you call for any kind of service, the wait time is 20 minutes up to longer minutes for service. I transferred my storage to your competitors for the following reasons: pricing and customer service experience by in person and by phone. I am recommending strongly that you please work on your customer service experience incoming calls. The wait time experience need immediate attention.

Joshua and Carolyn r.  |  Overall Experience 
Rating:
5.0

Keith thanks for all the time you helpes out and for the recommendations for movers. The mover did a exceptional job. Thanks Summee all you help. Stay safe uhaul team McDonough.

Maurice K.  |  Overall Experience 
Rating:
5.0

Summer was very helpful with finding me a storage unit for my needs!

DARRYL T.  |  First Impressions 
Rating:
4.0

Everything was awesome except one thing. I was unable to change the date in which the auto-draft was taken out of my account. I called several people and they all told me this was unable to be changed, which doesn’t make much sense to me.

Jeff M.  |  Overall Experience 
Rating:
5.0

Everyone we worked with while storing our RV was professional, prompt and courteous. Would highly recommend this facility.

lisa P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tammie C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cassandra b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brittany S.  |  First Impressions 
Rating:
5.0

Had no problems at all with this facility. Closing the account was easy as well. Would recommend it to anyone.

Barbara M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Solitaire J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dorothy S.  |  Overall Experience 
Rating:
5.0

Very professional 5 Star

Brian B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELISSANN B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MELINDA B.  |  Overall Experience 
Rating:
5.0

Nicest people and place to store. Please pass on they are beyond 5 stars - lucky I found the location and kind employees

Terry R.  |  Overall Experience 
Rating:
5.0

loved the service!

Monica L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glen E.  |  Overall Experience 
Rating:
5.0

NA, good experience.

Leonard C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erica W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daun j.  |  First Impressions 
Rating:
3.0

My experience with the storage itself was good. However, I had an issue with my storage key when I was moving out. I thought I lost it. The staff did nothing to assist with it. The manager on duty at the time showed zero empathy and didn’t offer another solution. I understand it was my fault because I couldn’t find my key, however I’m paying for a service and I expected some help with my problem. Beside that I had a good experience.

Reginald G.  |  Overall Experience 
Rating:
4.0

The Uhaul companies need their own load/unload movers because there can be a lot of confusion when the jobs are contracted out to other moving companies. When the uhaul truck is late then a person has to call the contracted loaders and let them know what's going on. It can be very confusing and frustrating.

Freda M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alphonia J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIESHA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

diedra g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REKEISHA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADRIAN C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Natasha M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stacey l.  |  First Impressions 
Rating:
5.0

My experience with U-haul was a wonderful experience and if I ever need U-haul again I will definitely use them and I will definitely recommend them Thank you

Cheryl S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Simeona H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Daniel P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Terry R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Patty M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wade T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Warith R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronnie S.  |  Overall Experience 
Rating:
5.0

General manager was awesome

adarin j.  |  First Impressions 
Rating:
3.0

Nothing special average facility. Self storage says temperature controlled but it isn’t. It says between 65-85 but it is more closer to 100 degrees.

Howard C.  |  First Impressions 
Rating:
5.0

N/A

Daniel W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

QUINYONIA K.  |  Overall Experience 
Rating:
5.0

Nice group of employees.

BENJAMIN C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAYLA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vernon h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laquanda l.  |  Overall Experience 
Rating:
5.0

Outstanding facil

Mitchell H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terrence L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

adrian j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID P.  |  Overall Experience 
Rating:
4.0

Move in date is wrong on this survey,6/23/21.

norma w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Niccole S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BERNADETTE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor N.  |  Overall Experience 
Rating:
5.0

Great Customer Service!!

Terry R.  |  First Impressions 
Rating:
5.0

Great customer service. Friendly and knowledgeable staff. It was a pleasure renting from U-Haul. Thanks again!

Scott F.  |  First Impressions 
Rating:
5.0

Staff very friendly and helpful

Tracey B.  |  First Impressions 
Rating:
5.0

Already recommend peoples....they love and loved it.

elizabeth a.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Takesha C.  |  Overall Experience 
Rating:
5.0

Facility is clean and very well maintained. Stored my belongings for over a year and no evidence of rodents or anything.

LADONNA W.  |  Overall Experience 
Rating:
5.0

all aspects! great experience!!

Carlos M.  |  First Impressions 
Rating:
1.0

I came to pick up my camper 3 times. Every time I had to ask someone to come turn the power on. The premium parking includes power to turn on at certain times a day to tend your battery. It never works. Canceled service a few days after payment and received no credit nor refund for lack of service or leaving early. Dealt directly with the owner/manager who blamed the issue on me.

Matt P.  |  Overall Experience 
Rating:
5.0

Great place

DAVID E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latoya S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roy W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ebony J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marlo s.  |  First Impressions 
Rating:
5.0

Kenya was amazing!!

DAVID P.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Amir B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Petro B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Quinyonia K.  |  Overall Experience 
Rating:
4.0

Thanks to Summer, the GM at this location, for going above and beyond to provide the best possible customer service and correct any and all issues that came up! Summer responded quickly, resolved any issues, and was in constant communication throughout the process. Thank you Summer!

Whitney P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GWENETTA P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Albert Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joy G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

COREY L.  |  First Impressions 
Rating:
4.0

1. Need to offer military discounts. 2. Rates are to high. 3. Need more large storage area 10x15 or 15x15. My representative was excellent. Thanks

antonio w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PETER P.  |  First Impressions 
Rating:
5.0

Excellent location and very clean and great customer service!

Tanya S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Janice W.  |  First Impressions 
Rating:
5.0

Francisco was great to work with .

Ben C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Calvin W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kierra F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

davia m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise D.  |  Overall Experience 
Rating:
5.0

Everyone was helpful and courteous.

Glen E.  |  First Impressions 
Rating:
5.0

Fantastic place

Jonathan J.  |  First Impressions 
Rating:
2.0

My complete experience was very average and nothing noteworthy. The staff is generally unhelpful; but thankfully, I did not need their assistance but a few times. I am irritated at the spam I have received to leave a review. That alone warrants 2 stars instead of 3.

katelyn f.  |  Overall Experience 
Rating:
5.0

The Staff was very helpful with all of my needs

Niccole S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Desma K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S.  |  First Impressions 
Rating:
5.0

Everything was great! I thought being on the 3rd floor would be rough but it was actually awesome...the carts were great and backing right up to the dock made it so easy. The alarm going off every few minutes was kind of annoying and really the only negative thing I can think of. I definitely recommend this storage facility and the staff have always been friendly and helpful...always a pleasant experience.

DELORA G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Pamela M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Craig H.  |  Overall Experience 
Rating:
5.0

VERY VERY GOOD SERVICE!!!!!

Roy W.  |  First Impressions 
Rating:
5.0

All employees were helpful and friendly

Michael S.  |  First Impressions 
Rating:
5.0

Great location excellent maximized space. It's well lit and secure

Barbara C.  |  First Impressions 
Rating:
5.0

The customer service was always excellent.

toneille t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dave J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniela S.  |  Overall Experience 
Rating:
2.0

Customer service could use some more training. And wait times for needing to speak to someone takes forever. I was told many times it was an hour wait. That is ridiculous.

Erin B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Navonne L.  |  Overall Experience 
Rating:
5.0

The staff was extremely friendly and helpful with everything I needed

Allene C.  |  First Impressions 
Rating:
5.0

Best storage place I've ever seen! Friendly and helpful staff, top notch security and super clean.

Thomas l.  |  First Impressions 
Rating:
2.0

You advertise RV storage. However, you do not provide the appropriate electrical hookups for most RVs and lighting is insufficient for security.

Darren M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley F.  |  First Impressions 
Rating:
5.0

The lady that helped me pick a storage unit was very helpful and kind. She also helped me get the boxes loaded and was very knowledgeable. The facility was super clean and nice. No complaints at all.

Amanda R.  |  First Impressions 
Rating:
1.0

They have the rudest people that work there. I wouldn’t even rent a storage bldg there and I had a free month. They need to fire the boys that work inside. This place is a joke.

Barbara W.  |  Overall Experience 
Rating:
5.0

Francisco was excellent

Lauren D.  |  First Impressions 
Rating:
1.0

The guys up front was pathetic. My movers truck broke down so they had 100% of my clothing so I had rented a mini van to take my clothes in it when they unloaded my things to the unit. Well they had to haul the moving truck to the garage so I didn’t need the minivan so the guy upfront said I gave to charge you I hadn’t even left there parking. So I called the Mgr she thought led him to refund my money. This is my second time with Uhaull there want be a third. Never again

Barbara W.  |  First Impressions 
Rating:
5.0

Friendly service, no issues

Jessica T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAVINA V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ray R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Howard J.  |  Overall Experience 
Rating:
5.0

Excellent customer service!

Shari G.  |  Overall Experience 
Rating:
4.0

The manager Summer was always helpful from the time we moved our belongings to the unit until we moved out.

Joshua G.  |  Overall Experience 
Rating:
5.0

The lady who checked me in was really great.

terrie A.  |  First Impressions 
Rating:
5.0

Summer was so kind so show me around before our RV arrives. It was a freezing day and she never complained.

lisa P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica A.  |  First Impressions 
Rating:
5.0

Coming from California, I have never seen a uhaul with great customer service, and facility was amazingly clean ,cleaner than most hotels I stayed in on my trip. Staff was excellent and deserves hi fives , I dont really do surveys but on this occasion I had to let it be known, I would say I'll be back but I'm all moved in, but i will recommend your location to many more. Thank you very much for all your help and showing that you care. Julian Maisonet.

JULIAN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corey W.  |  Overall Experience 
Rating:
5.0

This facility is A-1. The people working here are very professional and efficient.

Steven H.  |  First Impressions 
Rating:
5.0

The young lady who helped me was awesome! Friendly, made sure I understood everything.

Marian T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Faatimah T.  |  Overall Experience 
Rating:
5.0

The staff was very proficient and professional and I would recommend this location to everyone.

Debra G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ranette R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

clifford j.  |  Overall Experience 
Rating:
5.0

Thank you, wonderful experience!!!!

BARRY M.  |  First Impressions 
Rating:
5.0

I am big on customer service, and always give reviews. Coming from California and moving to ga. Is a big and stressful move if you havent ever experienced. Lol. But when I got to Uhaul, the staff was very professional and caring which is rare, from beginning til the end the staff listened and and took care of me like fam. I would recommend uhaul to all . The walk thru to my storage unit was great, and everyone smiles . Thank you thank you.

JULIAN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Oneil E.  |  Overall Experience 
Rating:
5.0

Excellent customer service

Marcia L.  |  First Impressions 
Rating:
5.0

There were roaches in my storage unit when I moved out my storage items.

coretta j.  |  Overall Experience 
Rating:
5.0

Corey was very courteous, professional, knowledgeable, and quite helpful.

Richard Q.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ian S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

richard f.  |  Overall Experience 
Rating:
5.0

Staff was friendly professional and helpful especially mr Corey

richard f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darrol H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

frances f.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

tom s.  |  Overall Experience 
Rating:
5.0

Never had a need to have a storage, but I was alway not a fan of storage. I must say this location exceeded my expectations. Going above and beyond. I don’t plan on storing anything in the near future, but will always recommend this location for anyone that is looking to store items or rent a uhaul.

Marie H.  |  Overall Experience 
Rating:
5.0

I would like to see a buy back on the locks. Buy back for $5, sell for $10. I now have a lock that I will probably never use again.

William P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERRI R.  |  First Impressions 
Rating:
5.0

To the Manager and entire staff it’s very hard to fine good customer service, but kudos to this location and the way it’s ran. Customer Service is superior. I would recommend anyone that’s looking for storage this is the place to go.

marie H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melina E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Algernon T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laron S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denise T.  |  First Impressions 
Rating:
5.0

Summer Robertson and the staff on duty were very professional and I recd 5 star care and instruction. Thank you!

kenya c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kim B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia B.  |  First Impressions 
Rating:
5.0

I will us your storage facility in the future. I will recommend you to anyone.

TERRI C.  |  Overall Experience 
Rating:
5.0

Facility is always clean and staff are helpful.

Shante R.  |  Overall Experience 
Rating:
5.0

I’m 62 years old and this was my first experience using a storage facility. I was blown away by the courteous and helpful employees. They went above and beyond to help me. Corey, Jordan, and Summer are the best!!!

Kaye B.  |  Overall Experience 
Rating:
5.0

I received fast and courteous service. The U-Haul representative took the time to explain everything, ensured my contacts were legitimate and let me view the unit I had rented. Very clean and I feel my goods will be secure at this site.

Gerald D.  |  First Impressions 
Rating:
5.0

Very nice and helpful staff. Impressive facility with a lot of carts and large elevator. Easy unloading.

ANN W.  |  First Impressions 
Rating:
5.0

Cory was extremely helpful to me and made the check in process very easy. The facility is very clean.

MELANIE M.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

tom s.  |  First Impressions 
Rating:
4.0

Had to wait a very long time to get someone to help me even though there were people sitting behind the counter. Then not friendly at all. But I got the unit. This facility needs some management b/c if only one person can help you at the counter and that person is helping some one else you just stand and wait till that person returns

Rebecca B.  |  First Impressions 
Rating:
5.0

The staff was friendly and courteous. Very professional staff.

Roger F.  |  First Impressions 
Rating:
5.0

Very clean, staff explained everything so I understood how to get into unit when ever I needed to.

Barbara M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B.  |  Overall Experience 
Rating:
5.0

Thanks to store management Mrs. Summer great help and assistance.

Gerald O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

toneille t.  |  First Impressions 
Rating:
3.0

On 8/30/20, I reserved a truck for 12:00 noon and I arrived to pick it up at 11:45 am. Once I got there and checked in, I was told that the truck wasn’t available to wait. They paged the driver for an ETA and was told he should be back in 30 minutes, so I decided to wait. I waited until 1:30pm. I spoke with the agent again to let her know I couldn’t wait any longer, I had a team of movers waiting for me at home. I lost time and money because I had to pay the team and still didn’t get any Customer service apologies.

LINDA E.  |  First Impressions 
Rating:
5.0

Summer is amazing!!!! I have had to change my moving date multiple times. All 3 times I’ve needed help she was there with open arms. She truly made this experience very positive. I am definitely a returning customer.

Tiffany B.  |  First Impressions 
Rating:
3.0

I would recommend more help on a Saturday. I waited over 30 minutes to close my unit. Unacceptable

shonta f.  |  Overall Experience 
Rating:
5.0

I love this location. It is convenient and easy to access. Also, excellent staff!

AM J.  |  Overall Experience 
Rating:
5.0

Corey was awesome. They were short staffed and he was being pulled all directions. He managed to keep a smile on his face and never rushed us. Made us feel like we were the only ones there. He is definitely an asset to your company. Way to go Corey !!!!

Ashley F.  |  First Impressions 
Rating:
5.0

Keeping the grounds clean was very important to me. Like nails, and things can puncture tires. Nothing no worst than leaving a storage facility with a flat.

Raheem E.  |  Overall Experience 
Rating:
5.0

I would use Uhaul again

Quanette E.  |  First Impressions 
Rating:
2.0

When checking in for some reason my reservation was not found. No big deal, Summer (Store Manager) just went ahead and got me in the system. What I did not appreciate it not being offered the free first month of payment especially after she asked if I wanted to opt in to autopay. Even though she did not bother to explain that if I did opt in that I would qualify for my first month free. Only after referring another customer to her and that location do I find this out and when my husband inquired about it not only did she say that he had no authority on the account but that she couldnt help because it had been over 24 hours since we opened the account. We had to fight to get a credit (which we still have not received) which means there is more calling around, waiting and fighting to be done.

maribel a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tresor R.  |  Overall Experience 
Rating:
5.0

The gentleman that helped me was excellent. He went over the details. He did a walk they with me to make sure I knew where my storage was. Very helpful. Customer Service is hard to come by now if days, but he’s truly make sure the customer was satisfied before leaving.

Marie H.  |  First Impressions 
Rating:
1.0

A lot of my stored items had mold on it.

Reginald J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

April H.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Sancheon W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William T.  |  First Impressions 
Rating:
5.0

Latisha??? was awesome!

KADEEM C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joan H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Stephanie S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richa S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brandon S.  |  First Impressions 
Rating:
5.0

Was very fast and efficient would recommend anyone to go here for all there uhaul needs

moses w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lessniesa T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Debra k.  |  Overall Experience 
Rating:
5.0

Very nice storage facility. They have everything you need for moving, transporting, and storing your items. They have carts on site for customer use to transport your items to/from the loading zone to/from your unit. Friendly staff.

Michael T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Debra k.  |  First Impressions 
Rating:
2.0

I stored my RV at your facility and 1. Paved isle ways (Which never happened) 2. Waste dump station (which never happened) 3. Lighted storage area (Which never worked in my sanction from day one) 4. Power in the stall, Which you pad locked and took away the ability to access when I needed it. This quite honestly was the last straw because out of all things this is the reason I moved to your location. I was willing to stay despite not having paved isles, waste dump & lights at night. But when you pad locked the power boxes I decided to go back to where I was storing before.

Bruce W.  |  Overall Experience 
Rating:
5.0

I have never had a bad experience at this location. The young gentleman helped me out. They have always been helpful too me. I will continue to do business at this location w Summer and her team.

DEMETRIA N.  |  First Impressions 
Rating:
5.0

Both times I went to look at Uhaul as a storage place for my camper, I was impressed with the staff. They were extremely helpful and very friendly.

gail n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT B.  |  First Impressions 
Rating:
5.0

Staff was very helpful and professional

David J.  |  First Impressions 
Rating:
5.0

I received a gift card for someone else’s mistake. I accepted a gift card that I can not use so I will not be back to uhaul for nothing. I wanted my money back and she said no sir you agreed to the gift card.

Haywood C.  |  Overall Experience 
Rating:
5.0

I think instructions should have been posted in larger fonts most instructions I did not notice till after the fact or instructions should have been explained during initial visit. Other than that it was a great experience dealing won’t a company no complaints.

Phil A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael C.  |  Overall Experience 
Rating:
5.0

Non

Bary H.  |  Overall Experience 
Rating:
5.0

This is a very safe facility. After seeing the unit, I was convinced that this newly built facility was the safest place to store my items for a few months and not having to worry about burglary.

Mark M.  |  Overall Experience 
Rating:
5.0

Customer service is top notch. The staff has been very helpful and accommodating.

Rhonda G.  |  Online Move In 
Rating:
5.0

Summer was awesome - she made my transaction easy, and as quickly as she could with it being so busy. She never seems to lose her cool.

Tamala P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacqueline t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe S.  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

BIANNCA V.  |  First Impressions 
Rating:
5.0

The guy was trying to help me but he was still learning certain things so I was with him and the young lady for an hour before starting and it closed at 7 for large door. Plus my storage size was not what I was told in customer service so basically I got a 10 by 15 with a small door when I need it the big door. I was delayed instead of right away service. I called the location and worked out.

Haywood C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian F.  |  Overall Experience 
Rating:
5.0

Leonard was awesome! He took his time and made sure he was helpful with any questions we had about the storage unit or the Uhaul rental.

Natadra B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Momo J.  |  First Impressions 
Rating:
5.0

I choose this location it was, close to where I live. Plus it brand new, however my sister, had had storage unit in Forest Park, Ga and rats n rats got into some of her stuff. Summer took care of me, she put me in a 5x 5 to begin with and my mom was like that won't work so we went with the 5x10. Plus it handicap accessible which is convenient for my mom.

DAVID G.  |  First Impressions 
Rating:
5.0

The start-up and close out process was easy and convenient. I appreciate how easy it was to open the account and when it came time to close out the account, they were just as friendly and gracious. Overall, this was a positive experience.

Sonia F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexzandria H.  |  Overall Experience 
Rating:
5.0

Ms. Summer was a great help working with me in my financial situation. Thanks again.

Gerald O.  |  Overall Experience 
Rating:
5.0

Lady who helped me very kind and helpful. She had patience with me as I forget very quickly things verbally told to me and I appreciated her retelling me things.

Erin B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stephan k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracy D.  |  First Impressions 
Rating:
5.0

Love carts provide at dock easily to navigate through storage units dock height

Phil A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brenda M.  |  Overall Experience 
Rating:
5.0

Staff was very personable and helpful.

Julie M.  |  First Impressions 
Rating:
5.0

Excellent place and people, only one complaint, the RV lot needs to be paved especially the rows to avoid slinging rocks onto my truck and RV to avoid scratches and dings from the rocks. Tina Kent

tina k.  |  First Impressions 
No reviews have been submitted for this location.

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