Nothing, she was friendly and helpful, made the whole experience more enjoyable.
David BCustomer Reviews for U-Haul Moving & Storage of Medicine Hat
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Each time I ran to very pleasant and nice people
Daren LWould have liked to have the drop off at Swift Current as Chaplin is a round trip of 150kms and I live in Swift Current
Kia MJust continue being you guys and helping the little guy. I really appreciate everything that buddy, olivia and shelby did for me. From loaning a dolly to putting my car on transporter, to giving a few extra miles. Thank you so much. Continue being as kind and genuine.
Kerri KGood trailer rental experience.
Dale MGreat service. Very HELPFUL STAFF
DENNIS L | First ImpressionsStaff are super helpful and knowledgeable, I've been to the local Redcliff Uhaul store 3 separate times over the last few weeks and have never been disappointed with their service. Whether it was questions about boxes, or the rental of a van, staff are always polite and helpful. Thanks so much for the great experiences
Chantel AOnly comment was that the office was hard to find! Need better signage. Another customer was looking for the office too. I do like the drop off bay where cleaning supplies were visible. I hope they use them! (see my comment above).
JOCELYN FCharged double because I was an hour late. Charged an hour early. Didn’t actually pick up the trailer because I needed a ball but they started the rental anyways. When I checked it back in, the lady said nothing about the extra charges nor did I sign anything accepting them.
Shaun RThanks
mike O | First ImpressionsEverything was perfect! Thank you!
Mark BFront desk persons are very helpful all throughout the renting process
Edmund SBilling. Only time that I will deal with u haul. Quick buck, no return
Aaron KJust do what you are doing. They are great.
Barry RThe gentleman that served me a Medicine Hat U-Haul was awesome. I would highly recommend U-Haul anytime.
Marilyn H | First ImpressionsExtremely helpful Took the time to answer all my questions
Donna R | First ImpressionsTotally professional employee Shelby made the transaction simple was great help!
Robert JI have never met a better team of professionals as this team. They treated me like family, not just a customer. Top notch crew that went way beyond my expectations. I will forever remember what they did for me.
Beverly L | First ImpressionsSmooth move. The ball clamp seemed to have some forward and backward play - probably needs a little adjustment.
Stuart AIt was easy to rent. We did get an extra milage charge. Where we live isn't where we would be dropping off the truck. So I don't think that was taken into effect with pricing. Overall very simple and would recommend to others! No credits for being dropped off a day early with more fuel then we left with. Small price to pay for the convenience of the service. Next time I will go with basic day rental and add onto when I need it.
Shane MShelby was very helpful and friendly
Linda F | First ImpressionsWell maintained equipment and the staff were very accommodating with all needs.
Mark EGreat customer service the Redcliff location. We needed to adjust the pick up date twice and they were VERY accomodating. Thank you!!
Tara SThe Redcliff location was a pleasure. Specially Tyler was on point. Thank you U-Haul, your trailer ran straight and true. Made for a hassle free trip.
DESIREE JEmployees were very kind and courteous
Gary FFabulous staff
Alice M | Overall ExperienceI had booked a unit and got a call two days prior to pickup confirming there was a trailer for me.Then the next day I received a text and an email stating the location changed again and I would have to drive 100 km. To Brooks Alberta to get the unit. This would not have worked at all for me. So after calling the call center and being put on hold and transferred 3 times to a different person I was finally confirmed there would be a unit for me at the Redcliff location. So I then drove to that location to check with them if there Indeed was a unit which they confirmed it would be there in the morning. After I got the unit everything else went good the trailer unit was great. The call center seems like it's confused and shouldn't make changes at the last moment as that would have put me in a bind and an added expense driving an extra 200 kms. To get a unit.
Neil UThere was significantly more dust and dirt on my stuff after 2 months in storage than I thought there was gonna be. That was caused by having an open ceiling in my storage unit. I only ended up needing the storage unit for 1 extra week, I payed for the whole month and didn't receive any kind of refund for the 3 unused weeks. The door panel to unlock the door is currently not functioning, the arm/disarm panel works fine, but it's COMPLETELY UNACCEPTABLE to make people walk all around the building to look for an entrance. If you want a better review, I would need about a $40 CAD refund.
tom n | Overall ExperienceI enjoyed the people working behind the desk
Travis AEverything was great.
Calvin CExcellent service and easy return of equipment. Thanks for the ease of renting the trailer.
Harold SAlways a great service at the Redcliff office
Kerry LI have not received my deposit back. Perhaps it is still on its way, but I suspect I will not to follow up with the location to get them to process it.
Curtis EAll was good
IRMA CAll the staff are fabulous and super customer friendly
Alice M | First ImpressionsService was excellent
Janine TEverything was as expected. Staff was great.
Daniel WBuddy and the young women were so very friendly and helpful. A completely different experience than in Grande Prairie. I was so impressed with how lovely they were - they made up for the horrible experience I have in GP.
Robin MThe check-in software is tedious. Do it when I make the reservation and then again at the store when I go to pick up. Why twice?? The equipment and service at this location is fantastic! Please don't change.
Jerod PNo improvement needed. Well run with personable employees and great customer service.
Kathryn BI got lucky picking up trailer. I was the only customer in the store and the two ladies were quick and efficient.
Kevin HWhen booking the trailer rental from the Redcliff AB branch, we were not told we would need to provide the names and phone numbers of 2 people who are not family and not involved in the purpose of the rental who would vouch for us at the time of rental. Fast forward to yesterday when we’re asked for these names and phone numbers at 9 am Sat am with a whole family waiting at the storage locker to clean it out following the death of my mother while we search for 2 friends who answer the phone Sat at 9 am to ask if they would vouch for us via phone call right away. How awkward at a very difficult time for our family. Why was this information not required to make the booking rather than surprise the client at the time of rental? We find the 2 required friends and I ask what will happen if we’re able to complete cleaning out the storage locker in 1 day as opposed to the 2 I booked the trailer for. I was told we would only be charged for 1 day if we returned the trailer before 9 am Sun morning. We returned the trailer at 1055 pm Sat. To our surprise Sun, we were charged a “ convenience fee” of $20. I called the Redcliff AB U-Haul office to ask why we were charged the convenience fee of $20. I was told that fee was charged for returning the trailer early without clicking on the link in the app to return the trailer. We hadn’t been instructed to sign onto the app to return the trailer before. When I explained that, the response was you should have been told at the time of rental and that information was stated under the QR code on the rental agreement. Well, we weren’t told 😡. I asked what convenience service we’d been provided and the agent couldn’t name one. This is no way of doing business. U-Haul, you can do better and we’re dissatisfied customers.
Ray BVery helpful and knowledgeable staff..thank you to the beautiful pup that brightened my morning..her warmth and attention briefly made the loss of my father less painful, thank you for that.
ROBERT SEasy to navigate, helpful service, preferred drop off location close to Costco.
COLE LAlways have made access to your vehicles very easy Staff always ready to help. Thank you .
GARY O | First ImpressionsCheck engine light was on. Fuel level was around 1/4 tank but was marked 5/16. I ordered a 15' trailer 3+ weeks ago but was given 26' yet there were 15' trailers parked in the yard.
Gurmanbir STrailer rental was excellent. Towed home VW beetle with a 1500 Silverado. The setup was excellent and completed trip with 0 issues. Easy to load and secure with the included wheel straps.
David SEverything was very good clean and Stafford very very friendly
Phyllis M | Overall ExperienceThe rental went very well. The staff were extremely helpful when we had to make a last minute change to the date of the move. 5 stars to these guys!
Jeffrey SThank you.
David SStaff could be a bit more friendly and welcoming!
Katelyn RWhat a horrible experience! Booked to pick up in Swift Current. Was told to pick up a smaller truck really far away. Never did receive a call. Called and called and waited on hold. Finally someone helped me set up to pick up the correct size truck in redcliff. What a lot of driving and a huge mess around, waste of my time, and far more expensive than it should have been! Would never recommend using uhaul!!! Honestly feel ripped off. Should have been half the price for all the headache I had to go through.
TanyaJo WExcellent staff and management. Friendy and prompt service. Would highly recommend.
Dakota Y | First ImpressionsGood customer service, Well trained employees. When I returned the equipment the advisor remembered my name. Good experience
Rene MThe location of pickup and drop off was very good. The website to use the QR code to drop trailer off after hours was absolutely horrible U-Haul really needs to work on the web site
CORY AWe had to move our pick up location from Brooks to Red Cliff. Both staff in Brooks and Red Cliff were warm and welcoming. The Red Cliff Location signage was confusing. I would make it more user friendly!
Shannon TThe staff were very friendly and helpful. Exceptional service and the rates were very reasonable.
TIMOTHY D | Overall ExperienceAwesome
Susan H | First ImpressionsI'm very pleased with the service I received. Storage facility is always impecable along with its public restroom. Thank you very much. You guys ROCK.
Jose S | Overall ExperienceOlivia was a huge help! We were in a pinch and needed to recover a broken down car in saskatchewan but needed a trailer. The only one that would work for the vehicle needed its straps repaired before it would be usable. Despite this issue, she helped find another trailer on the way to rosetown in Swift current and gave us a pricing break since we had to take the longer route and pick it up in a more out of the way location. I was very happy that she found a option and helped us make it work for our last minute emergency. She corrected all the things that were not put in for on the u-haul Canada phone representative and got our reservation ready for us to pickup when we got there. she even fixed all the screw ups and false info, overcharges, etc. that the Swift Current fas gas plus location had messed up. She put in a ticket for the Swift Current Dealer to get me my refund for the overages, which I am still waiting for, but i have nothing but praise for the Redcliff U-Haul center. even with the Swift Current dealer being the biggest headache of my week. I called ahead to make sure that the deck trailer (car hauler). was available upon arrival multiple hours later the trailer we needed was buried in the plowed snow. and I had to dig it out and drag the trailer out with my tow straps and winch. Definitely would not have been able to get it out if someone else needed it. Without the help from the u-haul dealer I might add. ALSO, the owner/dealer overcharged me by ignoring the reservation that was made hours before and had a discount on it. The response when asked why was it not the right charge was " the other location will give you whatever discount when you drop it off. (which was not the case). I am still waiting for this location to call me back and give me the refund for the overcharge and this has been a few days ago without any attempt to reach out. To put the cherry on top, I needed an adapter to plug in the trailer lights which has been provided in the past without issue from other locations. I had to purchase this adapter. The dealer also would not take any form of payment other than cash, which we didn't have enough cash on hand for. he wanted $30 cash and between the 3 of the people with me we scraped together $25 (which is a rip-off to begin with) and had to convince that us digging out his trailer for 40 minutes was worth the remaining $5 that he was not willing to budge on. All in all, Very disappointed in the Swift Current fas gas plus location, definitely will avoid this location if there is any way to.
Jaron HMy experience was pretty good with this location and I would recommend it to others. Affordable, reliable and friendly stuff. Thanks, guys.
igor k | Overall ExperienceThe climate control storage unit doors don’t work when it gets dark so am unable to access the storage unit to the posted closure time.
Kevin D | First ImpressionsGreat place to store your items. They even kept it safe. One time we didn’t lock up properly and they made sure to check it and lock it up. Sent email and phoned about it. We would recommend them anytime in Medicine Hat.
Marjorie D | Overall ExperienceGreat staff, great price wouldn’t hesitate to use them for my storage needs in the future.
Rodney B | Overall ExperienceGreat ppl
Ashley H | Overall ExperienceEvery one was very helpfulful and kind
Teresa P | First ImpressionsAlways enjoyed seeing Shelby when I came in, she is friendly, helpful and I always left smiling and laughing. Great employee you have there!
Chelsea G | Overall ExperienceBuddy was excellent to deal with friendly and provided great service. Will Cone back if I need storage again. Will probably come back for trailer rental for sure!
Jayson P | Overall ExperienceGood job
MIke F | First ImpressionsGreat staff, easy access. I would highly recommend this business for anyone wanting to use rentals and or storage.
Rodney B | First ImpressionsAppreciated Buddys help with checking in and finding storage unit to fit our needs. Check out was a breeze.
Gary K | Overall ExperienceReally appreciated that there was a dolly and a mattress cart in the facility.
JENN R | First ImpressionsI made a payment when I started renting the storage on oct 4 and they called me on oct 9 and said that I wasn’t registered also they told me they returned my payment which I check and I never did get the refund back . My unit was dirty and so I had to sweep it out . Herby miller
Herby M | First ImpressionsI was quite happy with the storage
Tom K | Overall ExperienceAll around Professional, polite and friendly. would definitly return again if/ when needed , and will reccomend. All good things from the experience at Uhaul medicine hat
james f | First ImpressionsBuddy has been great to deal with, great customer service
Michelle D | Overall ExperienceBuddy was very helpful and accommodating. Very professional and knowledgeable about my needs. Would highly recommend
Gary K | First ImpressionsWe had a a very good experience everyone was very helpful and friendly things felt very secure....
Larry G | Overall ExperienceThe staff are very polite and very nice and I would recommend it to people.
Linda S | Overall ExperienceSafe and easy to access ... an above average storage facility
david p | Overall ExperienceI would recommend UHaul storage to anyone. The staff were all friendly and if I had any questions then they would go out of their way to find the answers. Thanks to all staff.
diana t | Overall ExperienceVery hard working and friendly movers, accommodating to our circumstances.
Terry L | First ImpressionsAfter a really long road trip here- we were not in the best shape physically or mentally. But the staff at this location made us feel so welcomed. I honestly haven’t had that great of customer service in decades. They were attentive and extremely helpful, kind and just all around amazing folks. I couldn’t recommend this location more! Thank you again for the incredible service and just the overall experience was wonderful from start to finish.
Lloyd K | First ImpressionsThe best place ever for storage! Super knowledgeable people and friendly. I can’t say enough good about this place.
Linda M | Overall ExperienceStaff was friendly helpful and kind.
Liam G | First ImpressionsI go to this U-Haul every time because of Buddy and his team. Buddy is always so quick to help and find a solution to any problems that may arise. I would recommend this U-Haul to anyone that I know. Thanks for the awesome service!!!!!
jayden g | Overall ExperienceWell run facility, clean and accessible.
Alexander M | Overall ExperienceSuper friendly, problem solvers too.
Andrew S | Overall ExperienceI do recommend it to my friends.
Ronda T | First ImpressionsWhen we arrived with our belongings, we were disappointed our unit was on 2 floors, they reassured me over the phone that it was on 1 floor. We have mobility issues. Then months later I made a reservation for a 26’ truck a month in advance but the day before we picked up the truck they called and said we’d been transferred to a 20’ truck. When I spoke with Buddy, the manager, he threw in a 6X12 trailer and reassured me that there would be no issues with getting the truck and trailer when we arrived. Well guess what? He argued with my partner telling her that he never said he’d throw it in and even went so far to say: “I can go back and play the recording!” My partner called me to tell me what was happening and he changed his tune telling her that he’d give it to us for $1, and that he wasn’t able to throw it in for free. Thanks for the hassle Buddy! That place is very inconsistent with their words and actions. I will never go there again. Obviously the problem starts at the top with the manager Buddy.
CAROLYN Q | Overall ExperienceThe staff the helped me with my entire move and setting up my storage went above and beyond my expectations. I'll always use this u haul location
Jonathan F | First ImpressionsGood customer service who went beyond to help.
Linda M | First ImpressionsThe only issue is the overhead doors almost never open.You need to go inside to ask. Btw, i own 9 vehicle and can almost never get the auto doors to trip.
tom s | Overall ExperienceHappy to have done business with Medicine Hat Uhaul!!! Awesome ppl!!
Lisa A | Overall ExperienceWe had excellent service and help. We will use your facilities again if required after this move. Wagonbldr@hotmail.com Steve Smith
Steve S | Overall ExperienceCheerful staff and owner and extremely helpful, has the cleanest space and bathroom ever, moving trolleys handy, convenient indoor space for vehicles to unload, safe storage, no concerns about storage theft, have already highly recommended to others. Thanks for making a stressful time easier.
Dallas O | First ImpressionsI was terribly unhappy with this experience, I was even hung up on once while trying to pay my bill. I felt I was bullied with the threat of a lien. But to properly have a lein you need to go thru proper legal channels, you can't just say there's a lein and have me sign a paper acknowledging it. I initially asked for a 10x10 and was forced into a 15x15 at a premium rate. This outlet is ran by crooks. I've always swore by uhaul. I will never again be caught using their services again. I apologize for the negative feedback, but you asked for it. Have a great day
Beau A | Overall ExperienceU-haul did not give us the unit we ordered and we had to take an unheated .
erik A | Overall ExperienceThe manager and his staff are very friendly, professional and above all they treated with ultimate respect , they showed humanity and great understanding to my financial difficulties. 100% I’ll recommend the location for my family and friends and will continue to spread good words of mouth about the location and the team their. I’ll like to take this opportunity to express my gratitude to the location manager and all of his staff. Thank you very much for the accommodations and service.
Moses B | Overall ExperienceHours of access are not convenient. Door system on indoor storage was out of order for nearly a year. Outdoor storage options with better security and 24-hr access available close by at a lower rate.
Gordon H | Overall ExperienceWe all know about the door latches on the units. Other than that above and beyond EXCELLENCY.
Pam D | Overall ExperienceVery convenient
Marjorie D | First ImpressionsStaff was great consider them friends thank you
Lidia l | Overall ExperienceKeep up the great work!!!
Lisa A | First ImpressionsI booked this place and even though website said that because I rented a trailer from uhaul, first month will be free but I was charged for $31.45 for first month. I proceeded anyway and booked the place and I received password to get in and information to how. When I arrived at the location I was told there are no reservation and any payment under my name. So I had to go through process all over again which was very unconfortable. I don't know why I was charged for it.
Tohid D | Overall ExperienceExpensive rates and uhaul costs
butrose m | Overall ExperienceClean, we'll maintained, good value for money spent.
Lorne M | Overall Experience"MOST MASSIVE THANKS TO": "Buddy" Laboucane! One of the BEST experiences EVER with moving & storage. In the entire 30 year's, that I've been needing to use a service like that. Definitely, had some bad; downright nightmarish experiences before. By hiring many movers & having to use other facilities to store. This was the complete opposite! And absolutely AHHHHMAZING! "ALL" the staff members were "EXTREMELY": Helpful, welcoming, friendly, efficient, knowledgeable, kind, compassionate, empathetic, understanding & nice. Going waaaaay above & beyond! To ensure that everything was explained, plus taken care of. The truck was "VERY": Clean, easy to operate, well maintained & operating great. Storage units & indoor facility is "TERRIFIC"! Good peace of mind, knowing it's secure. Appreciate there were locks on hand to buy. And that they have made the location accessible to those with disabilities. Moving is stressful enough. Everyone made this entire process, totally smooth! From start to finish. A "HUGE" shout out to all involved & Cleo the cat. Who is "purrrrfect"!
cassandra D | First ImpressionsThe only thing is I find that sometimes the prices are going up and up. And I think you should stay at the same price. It makes it inconvenient for people every time you go up in price. I had to leave my comfortable one to get a smaller one because I couldn't afford to pay it. But it is convenient to store things
Linda S | First ImpressionsClean and easy to access along with a helpful staff. Thank you
Justin E | Overall ExperienceVery clean, good price. Wasn't happy about 2nd floor location but that was the unit that was available. Sure not much to complain about. Very happy over all.
Lorne M | First ImpressionsThanks for putting up with me and my nightmare
Travis W | Overall ExperienceGreat facility.
Dale M | Overall ExperienceEverything was perfect thank you so much
yamile O | Overall ExperienceBuddy and his staff are remarkably the best. Very helpful and considerate.
robert k | First ImpressionsOlivia was very helpful
Stephen S | First ImpressionsService was great.
Karen H | Overall ExperienceI had to have 3 storage lockers here,2 inside and 1 outside,always clean in and around units.the staff ,all of them were so helpful with everything I asked about or needed..thank you all for the professionalism, care,laughs, would always recommend medicine hat uhaul to anyone...thank you once again ...
susan s | Overall ExperienceVery pleasant people to help with everything
allan s | First ImpressionsVery nice young lady at the uhaul store..even after all the stress of moving her kindness surely calm down my anxiety inmediatly...thank you
gabriela f | First ImpressionsGreat facility. My only recommendation would be to grade the entrance. It's very rough, but I did notice that it had been graded recently.
Ritch N | Overall ExperienceGreat and helpful staff
tyler m | First ImpressionsStaff friendly and helpful. Lockers were clean and easily accessible. I would definitely use these again if I need to rent storage.
April H | Overall ExperienceExcellent storage facility Highly recommend
Patrick D | Overall ExperienceExcellent service
Garth B | First ImpressionsStill wondering why I had to pay for August when I moved out July 29 and employees knew that I was moving out.
patrica l | Overall ExperienceThank you for your efficient service!
judy m | Overall ExperienceAll of the Humana's I dealt with were excellent to deal with. The booking process on line was not a pleasant experience. Thank goodness for the humans who corrected things.
Ritch N | First ImpressionsThis is the best place for storage -- very secure, well lit, good hours. Your stuff will definitely be safe! Staff are very friendly and willing to accommodate! They went way beyond expectations to help me out during difficult times! Highly recommend!
Jennifer D | Overall ExperienceIt's our first time renting storage and the lady who took care of us was extremely helpful and really nice to deal with. She explained everything simple and straightforward. Took us to the unit and showed it to us. We couldn't have been more pleased with the level of service we had received.
derek m | First ImpressionsThank you very much ur kindness helpful. Was in a little panic to find a storage unit in short notice u came thru Good price friendly. Thanks so much
Shannon G | Overall ExperienceGreat customer service. Much appreciated.
Kayla D | First ImpressionsVery friendly staff
nathan r | First ImpressionsOnly problem when moving this morning build B wasn’t opened. Waited about 3/4 hr to open. We were there at 9:30. That was the only problem this morning door not open
Shannon G | First ImpressionsBuddy and his staff are excellent.
robert k | Overall ExperienceVery good experience all around. Friendly, helpful staff made it easy throughout the rental.
Curtis P | Overall ExperienceBuddy and the rest of the staff were amazing and helpful with everything we needed to help us with our moving our house and business. We couldn’t ask for anything better.
Kevin S | Overall ExperienceThe young woman agent has given me a good service and good advices...
Jackson E | First ImpressionsLiked the layout
Starr R | Overall ExperienceOverall experience has been very pleasant and without hassle. I had 2 storage lockers for several months and rented a van and truck which were clean and easy to operate. Access around the yard was easy too.
WINFIELD G | Overall ExperienceBuddy Laboucaine and Team are trusted professionals. I am very satisfied. I'll recommend Buddy L and Uhaul anytime.
ken l | Overall ExperienceStaff are usually very friendly and helpful anytime we have a request or a need regarding our storage unit , just downsized to a smaller unit , have been with these guys for almost two years now 😀 😄 😊 😉 ☺️ 👍 😀
dwayne r | First ImpressionsStaff very knowledgeable and friendly
Richard S | First ImpressionsThe lady that help me was excellent
kelly g | First ImpressionsThe staff were friendly, helpful and available when required. Thank you.
Bernadette F | Overall ExperienceGreat place
DOUG M | Overall ExperienceHello, it was great having u-haul for moving and storage. Every staff member was helpful and great up until I got to Medicine Hat. I went to the storage unit to collect all of my belongings. The woman working behind the desk was extremely nasty and condescending. All I did was ask to get into my storage unit to gather all my belongings. Ever since the second I walked in she was extremely rude and condescending. She spoke to me as if I was bothering her by asking to access my unit. I do not know her name but she looked quite young and had blonde hair. (Any other staff member I came in contact with was great). Only that person I described at the Medicine Hat, Ab location, made the experience horrible by the way she was towards me.
Rory S | Overall ExperienceGreat place, great manager and staff.
Nick G | First ImpressionsI think U-Haul in Medicine Hat was good for what we needed. The manager and staff are a good bunch of people. I would go back if I needed them again. I just would have appreciated 24 hour access to our stuff. But for the year and a half I was there, I felt our stuff was safe and secure. However, I always believe there's always room for improvement. Nothing is perfect. Happy moving and storage at U-Haul Moving and Storage (Redcliff/Medicine Hat, AB) y'all.
Jim B | Overall ExperienceThe young lady checking us in was very friendly, patient, answered all questions and was very easy to understand. She explained everything in great detail and went above and beyond to make sure we knew what we needed to. I would highly recommend this location ! Very satisfied. Thank you !
Robynne C | First ImpressionsWas a great experience. Staff was knowledgeable and very helpful.
Benjamin S | Overall ExperienceOne of the best self-storage facilities I've dealt with and downright fantastic office staff. Seriously helpful in spite of the pressure on them! Of course I would have enjoyed even more extended hours as I wanted to bring in things later than the 10pm cut-off time. But I do understand the problems even later hours may create.
Panayotis V | Overall ExperienceThanks for all your help! Great staff and a hard working team!
diana v | Overall ExperienceThe staff are nice and extremely helpful always has a good attitude and atmosphere always polite and positive thank you for being great
James W | Overall ExperienceDid not get the locker I reserved. Was not told that it could be any locker. At first. Please have staff notify customers that. Also a small oversight on no lock inside locker as promised. But was quickly righted. Great place
robert k | First ImpressionsAll things good
Benjamin S | First ImpressionsThe owner, Buddy, is helpful, friendly, and professional. More than fair. Excellent customer relations. He’s so good that he may need to hire more staff, word gets around you know.
Greg W | Overall ExperienceThe girl at uhaul went above and beyond what was needed for assistance
Phil K | First ImpressionsJust had a few experiences with staff. The lady that signed me up was in no way friendly. I never received a card when I signed up as well causing mass confusion with the employee and me when I went to use it a second time. Had no idea I needed one. .
Bonnie N | Overall ExperienceBuddy and Kristen were amazing -- super friendly and helpful! They made the process so easy and convenient. I can't express enough how fantastic this location is!
Jennifer D | First ImpressionsBuddy was very friendly! I would recommend to my friends and family.
Aurielle Y | First ImpressionsThe only issue that I had was that a female employee told me that I would receive a credit back for the unused days and when I requested this credit another employee told me that wasn’t true. Contacted someone through the website only to find out the info that I was given was false. Pretty disappointed that a 12 day credit is what would deter me from using this service again.
Melissa T | Overall ExperienceThe contents of my three units were intact and subject to climate control after one and half year. I was very happy to see how well they were maintained and kept well. Thank you for your care and attention! Sincerely Bev Botter
bev b | Overall ExperienceThanks
NICKOLAS G | First ImpressionsVery friendly and helpful, nice and clean
mitchel m | First ImpressionsI haven’t moved in yet but the space is clean And roomy
Clayton O | First ImpressionsThe staff were friendly and very helpful. The only issue I had was trying to do the return as I was on hold a very long time and still didn't manage to get threw to complete the return. I will be in to return the dolly in the morning as the movers forgot it off the truck. Sorry my fault. I didn't double Check. All in all the customer service at the Redcliff location is excellent!
diana v | First ImpressionsVery friendly staff and very helpful!!
COLIN D | First ImpressionsI would most deffently rent from you guys again if I had to.. staff was always amazing and very quick to fix an issue if 1 popped up. My rental experience was amazing. Thank you very much!!! Lol
April G | Overall ExperienceAs times are hard I’m thankful for the office and manager I believe for understanding my situation knowing I have no extra money
Hope L | First ImpressionsBuddy was very helpful and courteous and very knowledgeable about the product in the store and was very nice.
James W | First ImpressionsWonderful staff, helpful, would recommend this facility to anyone. Cheers Robert
Robert K | Overall ExperienceA little expensive
Daniel L | Overall ExperienceWas there to move in three times the doors at car drive in was not opening despite the poor lady trying to open several times the side that opened eventually was very far at the end .Imagine having to push boxes on trolley to the far end
Olanike R | Online Move InStaff very accommodating and polite This was a great experience
William D | First ImpressionsThe staff at this U-Haul site are always polite, courteous, and helpful. I would recommend them to anyone else.
Wayne G | Overall ExperienceI would use your company again! I would recommend you to ppl also!!
lisa a | Overall ExperienceGreat staff!
Douglas C | Overall ExperienceCouldn't access the building with my card one night at midnight. Phoned the number talked with a lady and there was nothing she could do. I had to wait till morning.
timothy d | Overall ExperienceThorough security briefing, clear and concise. Courteous, knowledgeable staff. Readily available.
Alexander M | Online Move InThank you Redcliff Uhaul for everything!! You are Awesome!! 😊
Lyndsay M | Overall ExperienceBud and his staff are very helpful and considerate, I will definitely be using Bud‘s outlet again in the future. Thank You, Michael (Rick) O‘Neill
Michael O | Overall ExperienceClean facility and staff were excellent to deal with.
jamie s | Overall ExperienceThe manager and staff are very welcoming and friendly. I was in a jam on my move this past weekend August 1 2021. They came to the rescue. Thank you very much Very appreciated Alicia
Alicia B | First ImpressionsOnly issues was with the security system not working correctly, and there were times when I arrived the sliding doors were not unlocked.
Lonnie H | Overall ExperienceThe experience was great. Manager was very professional, patient and helpful. The storage was very clean. All above expectation! Thank you,
Hamid B | First ImpressionsI know the website says that upper level units "may" require stairs. But when booking a unit, it should really indicate that it is only accessible via stairs. I can't believe there is no elevator/ramp access to the upper units! Also, we did not receive our free lock.
Amy R | Online Move InGreat place, always happy to help
DOUGLAS H | Overall ExperienceVerry friendly staff. Made everything work to what I needed and very helpful and was with in my budget
April G | First ImpressionsExcellent Service
Debbie B | First Impressionsvery happy with the facility, well run business
lorne p | Overall ExperienceThanks again for the helpful and friendly service and staff in your location. I would also remind you (Buddy) to deposit our rental payment/cheque dated May 15/21 for the rental period from May 15 - June 15/21. As you know we are still in Manitoba and will be moving to Alberta at the end of May, so we can't be there to pay in person, which is why we wrote you the cheque in advance. Other than that, it was a pleasure meeting all of you and see you all again soon. Remember to count your blessings and I'm sure you'll note there are many, and many more yet to come..! :-)
Jim B | First Impressionscame away with a positive experience
lorne p | First ImpressionsThe gentleman that helped me with check-in was very friendly, and gave me all the information about what I asked and even some things I had not thought to ask, My locker was clean, well lit up and easy to access.
connie b | First Impressions100% perfect, could not be better
first i | First ImpressionsRate was a touch high for the amount of space . And the accessibility hours could be a bit longer .
Beau Z | Overall ExperienceExcellent staff and facility. Very clean and the climate control is great. The drive in unloading bays are so nice as well.
Dale M | First ImpressionsBuddy made a very stressful event in our lives So much easier with his big smile, helpful nature and enjoyable conversation. Plus he was a big help with helping me to my car with my purchases. The facility is so clean and well maintained, it’s definitely comforting knowing our property is being well taken care of
Sheryl S | First Impressionslocal store was not aware of the code that was texted to me. code did not work. exchanged for swipe card. all good, staff very friendly and accommodating.
jason k | Online Move InIf I have to use a storage facility it would be this Uhaul.
Barbara T | Overall ExperienceStaff were accommodating.
Barbera T | First ImpressionsA company is only as good as its employees and I found the staff efficient, accommodating and friendly.
John C | First ImpressionsThe staff at this uhaul are so great. They are beyond helpful, so kind, and very knowledgeable.
Anna W | Overall ExperienceBuddy Laboucane was very helpful with all aspects of our storage needs at the Redcliff storage facility. Thank you Bubby for all your gracious assistance!
GUY D | Overall ExperienceI will most definately reccomend.
Alicia B | Overall ExperienceVert helpful and friendly.
Alicia B | First ImpressionsGreat experience. Thank you.
Haley P | Overall ExperienceJust fantastic people to deal with. Buddy was great all the way through. We really appreciate your assistance.
Alaisdair M | Overall ExperienceU Haul staff are always very helpful... even when very busy they do their best. The nature if my work means we move on average every few years and I can honestly say that for the past 25 years, U Haul has always been reliable for us... so thanks again for all you do!
GUY D | First ImpressionsVery good
DOUGLAS H | First ImpressionsCustomer service at Redcliff U-haul is beyond reproach! All staff consistently go above and beyond. Highly recommend them and Buddy Laboucane should get a medal!
Michelle R | Overall ExperienceWhat a great customer service experience. Thank you
candace B | First ImpressionsStaff went way beyond the call of duty, courteous and friendly. Facility is incredibly clean, well lit. Doors work super well, have had lots of others. The free unit with rental, awesome!
trudy s | First Impressionsbest experiance ever with uhaul
Amanda m | First ImpressionsNo waiting in line and friendly service
DAVID D | First ImpressionsBuddy and Patricia were amazing. They guided me to where I needed to be. As a brand new resident, it was much appreciated! Give them raises!!!
Morgin B | Overall ExperienceStaff and facilities were great.
Lester B | Overall ExperienceOur experience was awesome very helpful and friendly staffs..
Maria H | Overall ExperienceBuddy and his staff were very solution oriented, helpful, kind, friendly, and respectful. They made the last leg of our cross country move as pleasant as possible!
Calla K | Overall Experience