The service representative Olivia was awesome to deal with, very helpful. I was disappointed to learn that this location did not allow a 24 hour rental of the truck and wanted the truck back the same day of the rental. This differed from the Uhaul website and caused some last changes in the move that were difficult and stressful. This could have been avoided by having a consistent policy. I've never run into this with Uhaul before. The truck was a high milage unit and ran poorly, and stalled several times while using it. By far the worst unit I've rented from Uhaul.
Gary N.Customer Reviews for U-Haul Moving & Storage of Medicine Hat
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The unit could use an alignment I suppose. My gf pointed it out while I was driving but I'm used to driving farm equipment needing alignments so I didn't realize it
erik B.Everything was great.
Thomas B.Excellent service. Buddy is very helpful, knowledgeable and friendly. couldn't ask for better service.
Pam D.Although it was not the fault of this location, I was about to be charged for “Extra Milageâ€. How ridiculous to make me drive 191 extra klm, and then charge me extra milage. The Trans Canada Hywy is also closed East of Golden BC. and requires a 100 odd klm detour. It has been like this for almost a month. Are you not aware of these factors when allotting milage? You should be. That's your business. All in all, I pray that I never have to darken the doorway of any U-Haul location again. I will pay thousands for movers rather than put up with an incompetent company such as U-Haul.
Bruce M.Site is incredibly clean and well organized. Lots of space to maneuver around. Staff were really nice and honest.
Daniel S.Not much, was a good experience. I'll be back for sure.
Darcy H.Customer service was outstanding. Hard to improve service that was that good.
ian C.Coffee and donuts.
Leo F.They were great! Excellent
darold N.Amazing customer service , friendly atmosphere, clean store , yard very well maintained , a pleasure to visit , will use them in the future
Johnnie B.Buddy the owner of the location was amazing. We had a mechanical problem do to the wrong fuel put in to the tank. First of all the sticker on the tank was ripped off. The fob said unleaded and the owners manual said diesel. I was responsible to fix the issue which i did. However i think Uhaul is partially at fault as the labels were confusing. I called uhaul roadside assistance which was one of the most frustrating experiences i have ever had. The operator i spoke with kept telling me she had no idea what to tell me. Then said she would see what she could find out and call me back. When she called me back she told me the vendor to provide help for me was closed on the weekend and will open again on Monday. This was no help at atll. Thank goodness for Buddy at the Uhaul rental place as he called in some local vendors to help.I would not recommend Uhaul roadside assistance to anyone in the future. They were no help at all
riley J.Again kind, patient, and helpful.
Merna B.The gentleman was very polite and answered all questions of concern.
ricky E.Buddy was very friendly! I would recommend to my friends and family.
Aurielle Y. | First ImpressionsVery friendly fast and don't need any improvements
Pam G.The ONLY reason I was at Redcliff was….your Estevan Sask location screwed me!! Your 2 or 3 Calgary locations had NO trailers!!🙄😡
DELA G.The only issue that I had was that a female employee told me that I would receive a credit back for the unused days and when I requested this credit another employee told me that wasn’t true. Contacted someone through the website only to find out the info that I was given was false. Pretty disappointed that a 12 day credit is what would deter me from using this service again.
Melissa T. | Overall ExperienceExtremely friendly and helpful for our situation. Hassle-free and fast service.
Heather J.We called in yesterday (March 28th) to somehow extend the hours of drop off coz we knew we'll be late with the return. We told the person we've spoken to that we'll probably drop off the truck around 2pm March 29th as supposed to 9am, and she said that it was ok and was able to adjust it to that time. Today, when we returned the truck at around 11:00-11:30am and we were charged $42 for adjusting the DATE of return. We didn't request for an extension for date but just the time. We still dropped it off the same day March 29, 2022 at the mentioned time. We weren't informed of the additional charges and yet we paid coz we're tight with time and tasks with the move. Right now, we DO NOT APPRECIATE THE WAY YOU DO YOUR BUSINESS. This is the 3rd issue I got for this particular move and Im quite disappointed with the inconsistencies of service. Genie Posavad
Jeffery P.The contents of my three units were intact and subject to climate control after one and half year. I was very happy to see how well they were maintained and kept well. Thank you for your care and attention! Sincerely Bev Botter
bev b. | Overall ExperienceThey had us in and out very quickly. They even disconnected the trailer for us and we're quiet friendly despite how busy they were. Would definitely recommend this location to anyone in the Medicine Hat area
Brandon S.Quick, polite and efficient.
Bruce M.Trailer was quite dirty but in overall good shape. Worked great!
Matt D.My rental was dirty on the outside and had dog hair on the seats with a dirty dog smell, but everything else was great
Mark S.Took over a hour to get our refund back
Nickolas G.Thanks
NICKOLAS G. | First ImpressionsStaff very helpful. Clean and organized business.
Arkene A.What a great ride SOLID TRUCK/Van completely Satisfied thank you
Clayton O.Offered free storage promotion for a month which ended up being used and very helpful.
rod N.Very friendly and helpful, nice and clean
mitchel m. | First ImpressionsI haven’t moved in yet but the space is clean And roomy
Clayton O. | First ImpressionsExcellent location they've always been helpful
matthew S.The staff were friendly and very helpful. The only issue I had was trying to do the return as I was on hold a very long time and still didn't manage to get threw to complete the return. I will be in to return the dolly in the morning as the movers forgot it off the truck. Sorry my fault. I didn't double Check. All in all the customer service at the Redcliff location is excellent!
diana v. | First ImpressionsThe drop off was good
Randal H.Reduce rates to manageable level
Kirkland K.Very friendly staff and very helpful!!
COLIN D. | First ImpressionsBeing that we were heading to Northeastern Alberta in February, better tires would have been a good choice!!
Bradley S.Easy pick up of vehicle,fast efficient.no problems at all .
neil G.Very pleased with the services provided. People are very professional and knowledge about what they are doing. Thanks a lot.
Frank T.Excellent customer service. Well organized. Glad to see UHaul has improved its system as previous North American experiences were appalling ling. You never ever knew if a rented vehicle would be available when you got to the location.
Keith H.Friendly service, very efficient. Will definitely recommend to anyone.
Dale T.Very pleasant young lady
Teresa P.Front desk personal was very professional.
James S.N/A
Michael E.Your doing good
Ronnie L.I would most deffently rent from you guys again if I had to.. staff was always amazing and very quick to fix an issue if 1 popped up. My rental experience was amazing. Thank you very much!!! Lol
April G. | Overall ExperienceKeep doing what you are doing...
Darren P.As times are hard I’m thankful for the office and manager I believe for understanding my situation knowing I have no extra money
Hope L. | First ImpressionsBuddy did great job! He not helped, but also addressed all concerns we had! Big thank you Buddy
Hendrickson P.Buddy was very helpful and courteous and very knowledgeable about the product in the store and was very nice.
James W. | First ImpressionsWonderful staff, helpful, would recommend this facility to anyone. Cheers Robert
Robert K. | Overall ExperienceA little expensive
Daniel L. | Overall ExperienceWas there to move in three times the doors at car drive in was not opening despite the poor lady trying to open several times the side that opened eventually was very far at the end .Imagine having to push boxes on trolley to the far end
Olanike Rhoda A. | Online Move InStaff very accommodating and polite This was a great experience
William D. | First ImpressionsThe staff at this U-Haul site are always polite, courteous, and helpful. I would recommend them to anyone else.
Wayne G. | Overall ExperienceI would use your company again! I would recommend you to ppl also!!
lisa a. | Overall ExperienceGreat staff!
Douglas C. | Overall ExperienceCouldn't access the building with my card one night at midnight. Phoned the number talked with a lady and there was nothing she could do. I had to wait till morning.
timothy d. | Overall ExperienceThorough security briefing, clear and concise. Courteous, knowledgeable staff. Readily available.
Alexander M. | Online Move InThank you Redcliff Uhaul for everything!! You are Awesome!! 😊
Lyndsay M. | Overall ExperienceBud and his staff are very helpful and considerate, I will definitely be using Bud‘s outlet again in the future. Thank You, Michael (Rick) O‘Neill
Michael O. | Overall ExperienceClean facility and staff were excellent to deal with.
jamie s. | Overall ExperienceThe manager and staff are very welcoming and friendly. I was in a jam on my move this past weekend August 1 2021. They came to the rescue. Thank you very much Very appreciated Alicia
Alicia B. | First ImpressionsOnly issues was with the security system not working correctly, and there were times when I arrived the sliding doors were not unlocked.
Lonnie H. | Overall ExperienceThe experience was great. Manager was very professional, patient and helpful. The storage was very clean. All above expectation! Thank you,
Hamid B. | First ImpressionsI know the website says that upper level units "may" require stairs. But when booking a unit, it should really indicate that it is only accessible via stairs. I can't believe there is no elevator/ramp access to the upper units! Also, we did not receive our free lock.
Amy R. | Online Move InGreat place, always happy to help
DOUGLAS H. | Overall ExperienceVerry friendly staff. Made everything work to what I needed and very helpful and was with in my budget
April G. | First ImpressionsExcellent Service
Debbie B. | First Impressionsvery happy with the facility, well run business
lorne p. | Overall ExperienceThanks again for the helpful and friendly service and staff in your location. I would also remind you (Buddy) to deposit our rental payment/cheque dated May 15/21 for the rental period from May 15 - June 15/21. As you know we are still in Manitoba and will be moving to Alberta at the end of May, so we can't be there to pay in person, which is why we wrote you the cheque in advance. Other than that, it was a pleasure meeting all of you and see you all again soon. Remember to count your blessings and I'm sure you'll note there are many, and many more yet to come..! :-)
Jim B. | First Impressionscame away with a positive experience
lorne p. | First ImpressionsThe gentleman that helped me with check-in was very friendly, and gave me all the information about what I asked and even some things I had not thought to ask, My locker was clean, well lit up and easy to access.
connie b. | First Impressions100% perfect, could not be better
first impressions hair &. | First ImpressionsRate was a touch high for the amount of space . And the accessibility hours could be a bit longer .
Beau Z. | Overall ExperienceExcellent staff and facility. Very clean and the climate control is great. The drive in unloading bays are so nice as well.
Dale M. | First ImpressionsBuddy made a very stressful event in our lives So much easier with his big smile, helpful nature and enjoyable conversation. Plus he was a big help with helping me to my car with my purchases. The facility is so clean and well maintained, it’s definitely comforting knowing our property is being well taken care of
Sheryl S. | First Impressionslocal store was not aware of the code that was texted to me. code did not work. exchanged for swipe card. all good, staff very friendly and accommodating.
jason k. | Online Move InIf I have to use a storage facility it would be this Uhaul.
Barbara T. | Overall ExperienceStaff were accommodating.
Barbera T. | First ImpressionsA company is only as good as its employees and I found the staff efficient, accommodating and friendly.
John C. | First ImpressionsThe staff at this uhaul are so great. They are beyond helpful, so kind, and very knowledgeable.
Anna W. | Overall ExperienceBuddy Laboucane was very helpful with all aspects of our storage needs at the Redcliff storage facility. Thank you Bubby for all your gracious assistance!
GUY D. | Overall ExperienceI will most definately reccomend.
Alicia B. | Overall ExperienceVert helpful and friendly.
Alicia B. | First ImpressionsGreat experience. Thank you.
Haley P. | Overall ExperienceJust fantastic people to deal with. Buddy was great all the way through. We really appreciate your assistance.
Alaisdair M. | Overall ExperienceU Haul staff are always very helpful... even when very busy they do their best. The nature if my work means we move on average every few years and I can honestly say that for the past 25 years, U Haul has always been reliable for us... so thanks again for all you do!
GUY D. | First ImpressionsVery good
DOUGLAS H. | First ImpressionsCustomer service at Redcliff U-haul is beyond reproach! All staff consistently go above and beyond. Highly recommend them and Buddy Laboucane should get a medal!
Michelle R. | Overall ExperienceWhat a great customer service experience. Thank you
candace B. | First ImpressionsStaff went way beyond the call of duty, courteous and friendly. Facility is incredibly clean, well lit. Doors work super well, have had lots of others. The free unit with rental, awesome!
trudy s. | First Impressionsbest experiance ever with uhaul
macdonald A. | First ImpressionsNo waiting in line and friendly service
DAVID D. | First ImpressionsBuddy and Patricia were amazing. They guided me to where I needed to be. As a brand new resident, it was much appreciated! Give them raises!!!
Morgin B. | Overall ExperienceStaff and facilities were great.
Lester B. | Overall ExperienceOur experience was awesome very helpful and friendly staffs..
Maria H. | Overall ExperienceBuddy and his staff were very solution oriented, helpful, kind, friendly, and respectful. They made the last leg of our cross country move as pleasant as possible!
Calla K. | Overall Experience