Customer Reviews for U-Haul Moving & Storage of Medicine Hat
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Medicine Hat
Patrick Q. on
very professional and customer focused
Ottavio C. on
Not busy at all on a Saturday morning, lots of space to maneuver and plenty of customer parking (hassle free). Again, very good customer service.
William M. on
Long story short Uhaul person #1said my vehicle with car and trailer was good to good. Next day as I go to pick up trailer Uhaul person #2 said my vehicle would not haul it. This is after I shoe #2 all the paperwork. I return the trailer the sale day (11 hours later ) but Uhaul person #2 charges me for two days retail. This is after #2 continued to asked " if the vehicle's break worked and if it drove okay, I told him more then once it was a Trailer I rented. Loved the trailer it worked great U haul person #1 was very informative great guy . U haul person #2 I think was as politely as I can say was having an off day at best. Regards Bill
Kenneth H. on
Just keep doing what your doing dont fix it if its not broken service was great
Angela F. on
Very helpful and friendly staff. The location could stand to pave their parking lot. It had rained a lot and the parking area was quite muddy.
Betty W. on
Local people booking local customers!! I will buy a horse trailer before I use Uhaul again!!
Gary K. on
Nothing really, it's all good.
Spencer V. on
The staff member was very helpful and knowledgable about products and services.
Christopher F. on
Customer service is a joke.
Louis V. on
Billy gave us great service. Thanks again.
Stephane B. on
The rental locations for my region "Medicine Hat, Alberta" are somewhat confusing on the Internet as several locations are displayed , some of which no longer exist. That aside the Internet process for rental and actual rental location was super easy. Nice people eager to get you set up and on the way.
Gail V. on
Everything went very smoothly.
angel P. on
You could respect the agreement for what the customer reserved. I made a reservation for a car transport, and 24 hours before my move I was told it was not available.
Lyndon W. on
Great service...very friendly staff...would use again anytime AAA+++
Marley N. on
Nothing, Buddy was awesome to deal with very friendly and helpful!
gary K. on
could use more than one person working but I was glad they were open on Saturday and would like to see more locations open on weekends
Cyril B. on
Friendly, very helpful staff
tom s. on
The service rep. Patricia was excellant
doug b. on
The manager was so friendly and personal outstanding customer service
Debbie T. on
The manager was amazing as were the other employees.
Andy B. on
Everything went so smooth with great service I can't think of any improvement to be made.
calvin h. on
Service was friendly and informative.
doug m. on
You can’t. Your people were very accoomadating, equipment was excellent, the fees charged didn’t seem to be enough relative for what you got in return. Thanyou.
Tim T. on
The only improvement that could be done, would be to pave the yard. I am sure as soon as the weather permits, this will be done. Everything else was professional and courteous. I have used this location several times, and every time I am always impressed with the level of service.
Jessica R. on
The man who helped me was amazing. He made sure i was 100% satisfied with my rental and the process. He showed me everything I needed to know about driving a uhaul for the first time.
Nicole N. on
The customer service was awesome. Everything was explained well. We had a really good experience with them. Buddy and Patricia treated us really well.
Rick L. on
Very friendly, courteous and helpful staff
Morgin B. on
Buddy and Patricia were amazing. They guided me to where I needed to be. As a brand new resident, it was much appreciated! Give them raises!!!
Victoria S. on
Had reservation for unit, took almost half hour to pick up trailer. Employee had no idea where trailer was parked when we went to attach it to vehicle.
Doug M. on
Not happy, put 18 km on vehicle. Put 10 dollars of gas which is over 8 liters and they still charged be over 12 dollars. So that works out to 22 dollars for fuel to go 18 km. I called back and was told that they could not to anything for me. Not happy.
Arnold V. on
I really could not say. It was a pleasant experience. Thank You.
Don T. on
I had way better service and personal contact at my return location with Bud the owner/manager than at the Barlow location. Barlow location seemed to have a superiority complex.
Lester B. on
Staff and facilities were great.
JEVON S. on
Out of the way & very expensive for what we needed. Thought my bill was $56 and all said and done it was $89.
Paul O. on
Our complaint is we rented the car hauler on April 9th at 9:15 am and returned it April 10 just before 9 am a yard person was there and received it. He would let the office person know we returned it with in the 1 day time frame, but the office processed it after 10am and charged us for 2 Days. We need to rent again when the auto shop gets the correct part for our car so I would appiciate a 1day credit to our card or a credit to our next rental of the car hauler. Please let us know your decision . Thank you. TO
Jette R. on
Was very good
Jamie o. on
Excellent customer service and advice. Would not hesitate to use again or to recommend to someone.
David S. on
Very friendly and helpful staff
Clarence S. on
Great service from Buddy and Patricia!!!!!
pat m. on
Do not leave clients on hold for excessive time!
Wally B. on
The person at the location was great and made the drop off very quick and easy ! I mentioned the situation with the cigarette butts and the wet seat to him.
LEN L. on
The manager of this location is very rude and arrogate! I will never rent from this location or recommend to any friends or employees until he is permanently removed! I have been a long time customer of U-Haul. I have never been treated so rudely in the past by any business.
Maria H. on
Our experience was awesome very helpful and friendly staffs..
Calla K. on
Buddy and his staff were very solution oriented, helpful, kind, friendly, and respectful. They made the last leg of our cross country move as pleasant as possible!