Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent staff and facility. Very clean and the climate control is great. The drive in unloading bays are so nice as well.
Buddy made a very stressful event in our lives So much easier with his big smile, helpful nature and enjoyable conversation. Plus he was a big help with helping me to my car with my purchases. The facility is so clean and well maintained, it’s definitely comforting knowing our property is being well taken care of
Always the best service ever at this location. I would highly recommend this for anyone looking for the best of the best. Thank you u haul in Redcliff AB.
Amazing customer service.
check under the seats for garbage there was a ton under the seat on the vehicle I rented
I would recommend with caution. Renter book your rental through the central/national office and only pick up here. Before driving off make sure to personally confirm yourself that all equipment is in good working condition and your hookup is very secure. This will save you time and police ticket.
i booked my uhaul over the phone about 2-3 weeks prior to my pickup day. I was annoyed that UHaul moved my 9am pickup to a 12pm pickup. Everybody knew i was going out of town with trailer. I had to rearrange my planned schedule to accommodate the schedule that uhaul did. The onsite clerk was able to get me away a bit earlier . The stress and hassel could have been avoided if trailer was provided at its original time.
Just be consistent with great service.
Awesome staff, never disappointed!!
Booked a 20 footer. None at site when arrived. Gave me a 15 footer...it worked just annoying I reckon. And gosh darn it sure has gotten expensive to use a Uhaul. Was not expecting 400 bucks to move for a day.
local store was not aware of the code that was texted to me. code did not work. exchanged for swipe card. all good, staff very friendly and accommodating.
Location is in a bizarre place, hard to get at. The fellow that came out was helpful though and polite which was in itself a nice change.
Nothing comes to mind
The lady running the desk went above and beyond for me. I am very grateful for her excellent service.
The trucks front front-end and steering was borderline unsafe
I was not able to verify condition online due to not having a data plan on phone. Maybe another option such as good old fashioned paper and clipboard would be nice.
Very nice location, great staff, clean and friendly
If I have to use a storage facility it would be this Uhaul.
Thank you!
Location was one of the nicest and most organized U-Haul location I have ever been to and I have moved over 20 times with U-Haul. Location was well marked so you knew where the truck was to be parked upon arrival for return. Way to go U-Haul on this location.
Truck return was suprisingly easy. I was done in three minutes.
Have knowledgeable staff in regards to them knowing the equipment and what the equipment is suitable for such as weight restrictions, towing capacity etc. The manager who assisted me on the day of pick up was extremely awesome and i will definitely deal with him in the future.
Top notch service!
The process is designed for a primary driver of with communication going to that person as the primary contact. In our situation there were 3 different households attempting to coordinate so sharing information on one account to get the information to everyone became unwieldy. Robin was very helpful helping us negotiate the process.
Staff at the Redcliff and Calgary locations were efficient and helpful, excellent.
Staff were accommodating.
N/A
Everything is all good
Super polite, helpful, and quick.
A company is only as good as its employees and I found the staff efficient, accommodating and friendly.
A company is only as good as it's employees. Your employees (at 1901 TransCanada Hwy, Medicine Hat) were excellent, friendly, accommodating and caring. They handled the paperwork quickly and efficiently, using their backup manual entries when there was a glitch in the technology accepting my credit card. Also, I greatly appreciated the promotional discounts.
Very nice people working at both locations happy with the service
My experience with U-Haul was a total disaster. We reserved a 26' truck and a 6x12 enclosed trailer that was supposed to be picked up in leader Saskatchewan. The day before I'm supposed to pick it up they phone me and tell me it's not available and that I have to drive 117 km to Medicine Hat to pick up the truck and trailer. When we arrived, we were informed that the trailer reservation had never been completed and there was no 6x12 trailer to be used. We instead had to rent a 5x9 utility trailer. The first truck we rented, broke down before it left the parking lot. The starter got stuck on and would not stop cranking the engine over even with the key off. We were then given another truck that broke down after less than 12 hours. Roadside assistance took 3 hours to get to the truck and the truck was not even repaired. Meanwhile, all the help we had to move, had to leave and we were left with no operational moving van and no help to move. Roadside assistance informed me that the parts to fix the truck were going to be 3 days away. We had to continue our move with no moving van having to load everything we had into pickup trucks and move back and forth from burstall Saskatchewan about 6 times. I was offered no compensation for the downtime or the mental and physical stress that this caused us. My advice to U-Haul would be to fire everyone and start over. Your company is an empbarassment.
Keep track of your trucks and keys, they lost the keys for my original truck and had to do a replacement
I was very happy how it all when
Nothing at this point . Your agent was wonderful , helpful and professional . Lived the service !
I will rent again when needed
We booked this reservation 3 weeks ago for pick up at the Redcliffe, AB location on Highway Ave. When we arrived, we were told the reservation was at Redcliffe Mini-Storage, which was closed when we arrived. We called Uhaul, they told us our reservation was actually in Dunmore, Alberta. On the other side of Medicine Hat, we asked if we could have one of the trailers that looked available at the first Redcliffe location, we were told those trailers were out of commission for repairs. We also complained about having to drive to Dunmore and the reply we received was that we could have needed to drive to Lethbridge for equipment. The equipment we booked was for Redcliffe, not Dunmore or Lethbridge so that was a rude point.. So we drove to Dunmore. When we arrived, that location was also closed. We called the call center again, spoke with the same lady who after some discussion, sent us back to the first location that earlier had no available trailers, but they were suddenly available now. Nearly 2 hours after our reservation was booked, being sent all over the place and huge delays, we were finally able to use the trailer. I would not recommend Uhaul again.
Nothing
Booked a 12' trailer, confirmed reservation. A girl named Kristen called me to say they did not have that trailer available and was very rude on the phone. When I picked up the smaller trailer, Kristen was working. She was very unkempt, poorly dressed, wearing a hat, hair not groomed. She was unable to quickly type as she has fluorescent pink and green finger nail tips that extend off her fingers approx 1 inch. I will not be using uhaul again.
Even though we booked well in advance a 26 foot truck we were told two days prior to pick up if we wanted the 26 foot we would have to drive to Strathmore from Med Hat to pick it up and they would wave the milage, or take the 20 foot. They rented out a 26 foot at 930am on the 27th I had to sell some of my vintage and antique furniture as we had no room to take it we were not offered any compensation for the inconvenience and we had the truck back earlier by a full day and still paid the extra day. We are extremely upset and to top it off the receipt came in my Brother in laws name not even sure we can use it for tax purposes. Kathy Faulk
The staff at this uhaul are so great. They are beyond helpful, so kind, and very knowledgeable.
They do not follow their own procedures or rules on the U-haul website. They were not open to receive the truck as scheduled and are now attempting to charge for not having a key to open their own truck sitting outside their locked gate.
Fast check in and check out. Two very friendly and approachable staff. Clean truck. No hassles. Perfect
No improvement needed
It was honestly a stressful experience. I made a reservation a month and a half ago to find out the trailer pickup was 2 hours away. It got cancelled and they gave me a 10' truck instead. The trucks ac did not work. The associates working there were very kind and courteous though and did their best for me. I dont think I'll use uhaul again though as it was just stressful to rent from. Thanks
Service was prompt and courteous. I arrived and was driving away within an hour. Truck was clean, easier on gas then I expected.
Friendly and very helpfull staff
Friendly people. Nice large yard. Clean location.
Your driver license and payment process is painful. Had to repeat it a couple of times before it would work. Fix this. Equipment & people are wonderful! Thanks! Jerod
The young women I dealt with was very knowledgeable and personable, kudos should be given to her.
All the staff especially the manager, Buddy Laboucane were very very helpful... Great Service!
Nothing I can think of I like buddy and his staff
Buddy Laboucane was very helpful with all aspects of our storage needs at the Redcliff storage facility. Thank you Bubby for all your gracious assistance!
The location was fine but the business practices of U-Haul was absolutely brutal. I will never use U-Haul again
Everything was good.
By far one of the better locations to deal with
Great bunch of people
Great experience overall. Would highly recommend. Staff were amazing and helpful.
The gal at this location was fantastic to deal with! Give her a raise! The trailer I rented needed sweeping out, but not a huge deal breaker. However, I was initially very disappointed with U-Haul booking since my original rental booking in Sask informed me on June 19 that the trailer I had booked couldn't be on sight in Moose Jaw, and they had wondered if I could pick one up in Gravelbourg. After I said no that wouldn't work, it took me another 4-5 phone calls to finally get the trailer I got from the Redcliff, AB depot.
Wheel tiedown ratchets were very difficult to operate, could have used some lubrication/maintenance. Otherwise, it worked well, and the staff were pleasant and very helpful.
I will most definately reccomend.
Vert helpful and friendly.
Great experience. Thank you.
Just fantastic people to deal with. Buddy was great all the way through. We really appreciate your assistance.
U Haul staff are always very helpful... even when very busy they do their best. The nature if my work means we move on average every few years and I can honestly say that for the past 25 years, U Haul has always been reliable for us... so thanks again for all you do!
Very good
Customer service at Redcliff U-haul is beyond reproach! All staff consistently go above and beyond. Highly recommend them and Buddy Laboucane should get a medal!
What a great customer service experience. Thank you
Staff went way beyond the call of duty, courteous and friendly. Facility is incredibly clean, well lit. Doors work super well, have had lots of others. The free unit with rental, awesome!
best experiance ever with uhaul
No waiting in line and friendly service
Buddy and Patricia were amazing. They guided me to where I needed to be. As a brand new resident, it was much appreciated! Give them raises!!!
Staff and facilities were great.
Our experience was awesome very helpful and friendly staffs..
Buddy and his staff were very solution oriented, helpful, kind, friendly, and respectful. They made the last leg of our cross country move as pleasant as possible!
