Customer Reviews for U-Haul Moving & Storage of Medicine Hat

1,007 reviews

1901 Hwy Ave SE   Redcliff, AB T0J2P0

(587) 770-0141

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(587) 770-0141

1901 Hwy Ave SE
Redcliff, AB T0J2P0

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

ROSETTA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHILIP T. 
Rating:
5.0

Not a lot. The key is reliability. When I called they came through. Keep it up!

Robert M. 
Rating:
2.0

Was there to move in three times the doors at car drive in was not opening despite the poor lady trying to open several times the side that opened eventually was very far at the end .Imagine having to push boxes on trolley to the far end

Olanike Rhoda A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brent H.  |  Overall Experience 
Rating:
5.0

The staff was incredible to deal with!

James H. 
Rating:
4.0

Could I have the updated receipt after the equipment was inspected please? Thank you!

Cheryl G. 
Rating:
5.0

Staff very accommodating and polite This was a great experience

William D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

matt b.  |  First Impressions 
Rating:
4.0

The experience overall was very good the only issue I experience was the ride quality onside the truck on the long trip. Otherwise an excellent experience

matt B. 
Rating:
5.0

Customer did not leave a comment.

PAUL W. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

Rachelle B. 
Rating:
4.0

Customer did not leave a comment.

Calvin G. 
Rating:
5.0

Customer did not leave a comment.

carly c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heinrich H. 
Rating:
5.0

Customer did not leave a comment.

Keith J. 
Rating:
5.0

Customer did not leave a comment.

Colin R. 
Rating:
4.0

Customer did not leave a comment.

Ian A. 
Rating:
4.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Change tires that are beyond the wear indicators...not safe.

Robert K. 
Rating:
5.0

Was a seamless transaction. Very helpful staff. Vehicle was clean and in good working order.

Alana P. 
Rating:
5.0

Customer did not leave a comment.

Tanis R.  |  Overall Experience 
Rating:
4.0

Have Earlier pick up time pn weekends

steve H. 
Rating:
5.0

Customer did not leave a comment.

Vallen D. 
Rating:
5.0

Service was fast and efficient. Very much appreciated on busy moving day, thanks!

Kenneth J. 
Rating:
5.0

Customer did not leave a comment.

Kayden T. 
Rating:
5.0

Absolutely recommend this location staff are extremely helpful and honest about money refunded. I would absolutely come here again. Thanks

Anita B. 
Rating:
5.0

Customer did not leave a comment.

GRAHAM S. 
Rating:
5.0

Customer did not leave a comment.

Aline B. 
Rating:
5.0

Nice outside covered drop off point. Person at that drop off point polite and quick on return.

Patricia S. 
Rating:
5.0

nothing, it was perfect thank you

Gary H. 
Rating:
5.0

Excellent staff very honest in regards to payment made and reimbursed. Definitely would use again .Thank you

Anita B. 
Rating:
5.0

Customer did not leave a comment.

Aaron S. 
Rating:
5.0

The gas was less than a quarter tank when picked up. That was inconvenient.

Melanie B. 
Rating:
5.0

Customer did not leave a comment.

Micheal C. 
Rating:
4.0

Customer did not leave a comment.

Noah J. 
Rating:
5.0

Customer did not leave a comment.

Vallen D. 
Rating:
5.0

The staff at this U-Haul site are always polite, courteous, and helpful. I would recommend them to anyone else.

Wayne G.  |  Overall Experience 
Rating:
3.0

I just dropped the truck there after hours and didn't have any problem with them.

Juan A. 
Rating:
5.0

My experience at both locations was good. The particulars of my rental experience with respect to Uhaul corporate was poor. Price had doubled from my previous rental, my reservation did not reserve a trailer as I thought & I had to scramble to pick one up days early and hundreds of kilometers from where I needed it costing me extra in fuel and my drop off location automatically chosen was an hour away from my home and I couldn't change it. The staff at both locations were great, my overall experience was frustrating, poor and very inconvenient.

Mark B. 
Rating:
5.0

Good clean van, great location and the staff is very friendly and helpful.

Vincent M. 
Rating:
5.0

I would use your company again! I would recommend you to ppl also!!

lisa a.  |  Overall Experience 
Rating:
5.0

Great staff!

Douglas C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dixie Y. 
Rating:
5.0

Customer did not leave a comment.

Darren P. 
Rating:
4.0

Couldn't access the building with my card one night at midnight. Phoned the number talked with a lady and there was nothing she could do. I had to wait till morning.

timothy d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERANCE K. 
Rating:
5.0

Customer did not leave a comment.

Cori C. 
Rating:
5.0

Customer did not leave a comment.

duane B. 
Rating:
4.0

Customer did not leave a comment.

Rene P. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

The windows of the vehicles were very dirty and the fluid in the washer did not clean them properly. However one of the employees assisted me in cleaning the windows and mirrors which made for a much safer drive.

Wayne G. 
Rating:
5.0

Amazing location, with beautiful renovated space and very organized drop off, friendly staff, seamless well ran operation! Highly recommend!

Bob B. 
Rating:
4.0

Customer did not leave a comment.

Doug B. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth H. 
Rating:
1.0

90 cents a kilometer is pretty steep on top of the rental fee and having to pay for fuel. Staff who helped me seemed to lack knowledge of their own equipment. Frustrating experience. About 5 hours of use out of a 10 foot van cost me about 250 bucks including fuel. Pretty pricey.

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

Philip S.  |  Overall Experience 
Rating:
5.0

The location and service is excellent. I was somewhat concerned that the unit I reserved could not be confirmed until the day before I was scheduled to pick up, as we had an entire week schedule dependent on pick up on a certain date. I realize this is a “uhaul” policy and not the particular store, which was great, it it is a suggestion to Uhaul

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

Bernard D. 
Rating:
5.0

Customer did not leave a comment.

Vince B. 
Rating:
5.0

Customer did not leave a comment.

COLLEEN S. 
Rating:
5.0

Thorough security briefing, clear and concise. Courteous, knowledgeable staff. Readily available.

Alexander M.  |  Online Move In 
Rating:
4.0

Truck was not filled up to a Quarter tank and the outside of truck was dirty. Truck was not washed as There was a bunch of bugs on on the grill and windshield. Girls at the store were very nice.

Iain D. 
Rating:
5.0

Customer did not leave a comment.

Kwame B. 
Rating:
5.0

Very professional.

Grant C. 
Rating:
5.0

Customer did not leave a comment.

Dennis P. 
Rating:
5.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

Customer did not leave a comment.

Benjamin P. 
Rating:
3.0

There was a truck parked at the location, that appeared to be the vehicle of one of that staff, that had huge decals on it with sayings like “F*ck Trudeau” and “f*ck off we're full.” I took a picture of you care to see it. What people think politically is up to them but I would never send anyone to a business that so openly displays exclusionary slogans and rhetoric.

RAY Z. 
Rating:
5.0

Customer did not leave a comment.

Alysha M. 
Rating:
5.0

Customer did not leave a comment.

Karen D. 
Rating:
4.0

Customer did not leave a comment.

Quinton H. 
Rating:
4.0

Customer did not leave a comment.

Jennifer R. 
Rating:
4.0

Customer did not leave a comment.

marvalyn F. 
Rating:
5.0

Customer did not leave a comment.

Vernon S. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

milton B. 
Rating:
5.0

Used numerous times, always happy with service and equipment. Can't improve on that.

Keith F. 
Rating:
4.0

Customer did not leave a comment.

doug J. 
Rating:
5.0

Customer did not leave a comment.

Rakesh K. 
Rating:
5.0

The representative was very helpful and friendly. Very impressed with location and business appearance

ROBERT R. 
Rating:
5.0

Great staff. Very helpful

John T. 
Rating:
3.0

NA

Jacob S. 
Rating:
5.0

You guys have a really picked up your game since I first rented from you 20 plus years ago. Three times in the past year service has been quick fast and friendly.

Greg C. 
Rating:
5.0

Customer did not leave a comment.

Larry H. 
Rating:
5.0

Customer did not leave a comment.

Michelle C.  |  First Impressions 
Rating:
5.0

The only critical comment I would have is to make it easier to contact the location directly, instead of the call going to a dispatch centre. Otherwise, the management and staff went above and beyond to ensure my hitch was the right type, on time, and to my satisfaction. Very much appreciated, and will definitely recommend.

Lori H. 
Rating:
5.0

I had a really great experience with uhaul from start to finish, Buddy was welcoming and helpful right from walking in the door to pick up the U-Haul. The truck was clean and I had no problems with it and drop off was a breeze, again thank to Buddy. I would definitely recommend U haul to my friends and family.

Melissa C. 
Rating:
5.0

Customer did not leave a comment.

Durwin S. 
Rating:
4.0

Customer did not leave a comment.

Kate B. 
Rating:
5.0

Both pick up in Medicine Hat and drop of in Calgary Alberta, administration staff/ technicians went above and beyond to help me set up and get mobile. I've never seen service like this from U haul in the past. I was very presently surprised by the service and support.

Steven S. 
Rating:
5.0

Drop off was easy and the agent super helpful and professional. Explained why gas wasn't full at pick up and reimbursed for a portion of the gas we paid for. Much better drop off experience.

Dennis H. 
Rating:
5.0

Customer did not leave a comment.

Cristina Y. 
Rating:
5.0

He was very kind and helpful. Would certainly use you again!

Gaile K. 
Rating:
5.0

Customer did not leave a comment.

Dale S. 
Rating:
5.0

Customer did not leave a comment.

Tyler D. 
Rating:
5.0

Closed when dropped truck and trailer off.

Gaile K. 
Rating:
5.0

Customer did not leave a comment.

natalie W. 
Rating:
5.0

Customer did not leave a comment.

Scott R. 
Rating:
5.0

Customer did not leave a comment.

Scott R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerald T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mamdouh M. 
Rating:
4.0

Customer did not leave a comment.

Branden D.  |  Online Move In 
Rating:
2.0

Only one person working wasted an hour waiting to be served We reserved a trailer and when we get there was not there had to take smaller one Not happy Poor service and bad experience

gladys B. 
Rating:
5.0

Customer did not leave a comment.

Al P. 
Rating:
5.0

The manager and staff are very welcoming and friendly. I was in a jam on my move this past weekend August 1 2021. They came to the rescue. Thank you very much Very appreciated Alicia

Alicia B.  |  First Impressions 
Rating:
5.0

The manager buddy and his team are always friendly here. I would I believe recommend them to anybody

Lonnie H. 
Rating:
1.0

The person assisting me was rude and talked down on me, kept looking at my dad which I thought was really disrespectful as yes I'm a young women but I know what I'm doing, was not provided with the furniture movers that I booked however at drop off the guy was very helpful

Breanna R. 
Rating:
5.0

way to go team

Dina J. 
Rating:
5.0

Customer did not leave a comment.

Boe G. 
Rating:
5.0

It was a good experience. I have no complaints about the service.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

john paul B. 
Rating:
4.0

The van I rented should have been cleaned before I picked it up. It was however, very well maintained, and the service was top notch.

Nicholas B. 
Rating:
5.0

The experience was great. Manager was very professional, patient and helpful. The storage was very clean. All above expectation! Thank you,

Hamid B.  |  First Impressions 
Rating:
1.0

I will never use U-Haul again. The company as a whole does absolutely nothing to help their customers. Moving is a stressful enough period of time that you don't need a company that you have to rely on, pour fuel on the fire and make it worse. If you want to improve your company, introduce some new rules and policies to make this process more efficient and less stressful for your customers. Some easy examples would be - when a customer books a U-Haul a month in advance, make sure there is a truck in their city or town available and ready to use. It is absolutely unacceptable to send a customer to another city to get their truck. And if you HAVE to send a customer to get a truck from another city, pay for their gas (or at least the gas of the uhaul) and give them more than 24hr notice!!! Another great change would be to keep your trucks gas tanks at full. It's beyond stupid to have your customers guess at how much money it costs to refill the tank to where it was when they got the truck. Fill up your trucks, and have them returned to you with full tanks. SUPER EASY. SUPER SIMPLE.

Stephanie G. 
Rating:
5.0

Extremely helpful, came out and hooked up the trailer for us, very nice and friendly guy.

Roger S. 
Rating:
5.0

Fast friendly helpful answered all my questions patiently. Easy drop off wit cell phone

tammy K. 
Rating:
1.0

I know the website says that upper level units "may" require stairs. But when booking a unit, it should really indicate that it is only accessible via stairs. I can't believe there is no elevator/ramp access to the upper units! Also, we did not receive our free lock.

Amy R.  |  Online Move In 
Rating:
5.0

Verry friendly staff. Made everything work to what I needed and very helpful and was with in my budget

April G.  |  First Impressions 
Rating:
5.0

Excellent Service

Debbie B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john s.  |  First Impressions 
Rating:
4.0

Thanks again for the helpful and friendly service and staff in your location. I would also remind you (Buddy) to deposit our rental payment/cheque dated May 15/21 for the rental period from May 15 - June 15/21. As you know we are still in Manitoba and will be moving to Alberta at the end of May, so we can't be there to pay in person, which is why we wrote you the cheque in advance. Other than that, it was a pleasure meeting all of you and see you all again soon. Remember to count your blessings and I'm sure you'll note there are many, and many more yet to come..! :-)

Jim B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Liam G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Helen M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

diana t.  |  First Impressions 
Rating:
5.0

The gentleman that helped me with check-in was very friendly, and gave me all the information about what I asked and even some things I had not thought to ask, My locker was clean, well lit up and easy to access.

connie b.  |  First Impressions 
Rating:
5.0

100% perfect, could not be better

first impressions hair &.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mona D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JD m.  |  First Impressions 
Rating:
5.0

Excellent staff and facility. Very clean and the climate control is great. The drive in unloading bays are so nice as well.

Dale M.  |  First Impressions 
Rating:
4.0

local store was not aware of the code that was texted to me. code did not work. exchanged for swipe card. all good, staff very friendly and accommodating.

jason k.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

JUBILEE C.  |  First Impressions 
Rating:
5.0

A company is only as good as its employees and I found the staff efficient, accommodating and friendly.

John C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brendon L.  |  First Impressions 
Rating:
5.0

best experiance ever with uhaul

macdonald A.  |  First Impressions 
No reviews have been submitted for this location.

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