Customer Reviews for U-Haul Moving & Storage of Mesquite

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Mesquite

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Samuel P. on

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Change the prices

Gerald B. on

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Heather T. on

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Jonathan S. on

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Dustin H. on

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Michael F. on

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Use this location often, always well managed

Brenda G. on

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sequilla S. on

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The truck was cleaned but it stalled out three times on me and that's was the only problem I had everything else was ok. Thank you

DAVID B. on

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Nothing everything was up to par

Boyd R. on

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Jack J. on

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Joseph B. on

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Truck was mechanically sound and well maintained. Although cab was basically clean, windshield and windows were very dirty. Customer service was slow and unfriendly.

William H. on

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Employees are very knowledgeable and helpful. Very friendly and professional

Roman C. on

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Better customer service from the ladies in the office.

GREGORY O. on

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This facility exceeded expectations.

Gary J. on

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Alexis J. on

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Edward T. on

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Christian L. on

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Went very smooth. They hooked up the trailer checked the chains for safety. We used it for the afternoon and did the 24 hour drop off. Good price went well.

Kimberley W. on

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The van I rented on line was not there, they had to give me a truck. Maybe have more than one van?

vanessa r. on

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Thank you so much for your service ❤️

Joel O. on

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Steven T. on

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Friendly and accommodating.

steve P. on

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When I picked it up from mesquite it wouldn't crank...finally did. When I went to drop it off in lindale I was there for over 30 minutes because it was charging me 25 dollars because the clerk was putting in the gas amount wrong. He doesn't know the difference between 1/8 and 1/4 then blames me saying I told him the amount wrong. It's not my job to give you that info. That's why you walk out and check it yourself. It had a 1/4 when I picked it up and a hair over 1/4 when I dropped it off...it was a cluster...watch the video and audio... I didn't dispute anything until he said there was a 25 dollar extra charge. That says he punched it in wrong to start...now in saying all the the guy was extremely nice but I shouldn't have had to go through that just dropping this thing off. I'll definitely be watching my bank statement to make sure it's not on there. He also in the beginning told he he could do anything and I would have to call customer service to dispute the charges. Are you kidding? I'm standing right there...he has my contract and we've agreed finally on the gas reading. I call customer service while I'm standing there and they tell me to tell him to call Matt the area manager that he would have to fix it...biggest headache I've been through in a long long time.

MARK B. on

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I declined $28 coverage and was charged for it anyway. Called Uhaul when I got home and notified them

Efrain F. on

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Lenora R. on

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Matthew H. on

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carlos V. on

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Allan F. on

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Jason B. on

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Lillian M. on

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Felicia R. on

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Thomas F. on

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My last 2 rentals were not at locations that I was led to believe they would be. I was routed miles away to get the trailers Other than that, employees very nice and equipment awesome

Kelly O. on

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The team at this location is always helpful, knowledgeable, and a pleasure to work with.

Karen H. on

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My only problem was returning the equipment. The online system wouldn't work. The office was closed, but their were employees in there working. As they were leaving the young lady was kind enough to tell me she would check it in for me. I had been trying for over 30 minutes.

Rachel B. on

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Well when it says 19.99 then that is what u should pay plus taxes give the first 25 miles free.

Martin S. on

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Arrived at 7am for hitch installation, but the person who was to install it wasn’t there and had to go to another location back in Dallas. They did discount my trailer rental which was nice, but the delay set me back and had to reschedule the movers.

Heather T. on

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they were very friendly and accommodating. I would definitely recommend to anyone

Ismael A. on

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Thanks!!

VERA U. on

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They have always been very friendly and helpful at this location.

marquis r. on

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Good service and clean

James E. on

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The manager is no good she doesn't care anything about you or if your property is stolen or if someone cuts your lock off they will not replace it! I will never rent or recommend anybody to U-Haul

Detorie T. on

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I have no complaints everything was wonderful

John P. on

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The staff was very professional and accommodating.

Robin W. on

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It was just an ok experience. Didn't raise or even set the bar as far as I'm concerned. Always had to wait a very long time to get waited on due to not enough employees ever working.

Gary S. on

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Very friendly and helpful. Great experience with staff.

WAYNE D. on

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Staff helped me reserve a storage unit at the end of the day. Thankful to unload the truck that day!

christopher m. on

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Those ladies that work at the facility and the manager Anna was always helpful and pleasant to talk to.. Definitely will get my business again!

roxanne g. on

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Fast, informative, professional service.

COURTNEY A. on

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The staff was super great

tavia j. on

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Some of my items had mold damage and the lady was not very helpful of what we needed to do to get resolved.

Kenneth H. on

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Taneka V. on

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Overall experience was great will use again if need. Keep up the good work.

MIRIAM P. on

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Felecia was very helpful.

Jeanette W. on

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I was supposed to receive a phone call back regarding my refund and have not yet received one. Please call me at 4694745637

kala s. on

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I lost a lot of my furniture because of this place. They recommended me a storage that was way too small. Needless to say a lot of my things had to be put in the trash Once I arrived.

Lisa G. on

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Thank you to all the great staff! Everyone was always helpdul and made my move back home easy. From truck rental, to storage, truck rental to our new home.

vernitita w. on

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I was well pleased what the staff and the storage and I would definitely use it again if needed

Vincent s. on

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disappointed in the space for the price

Devan G. on

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Very bad I don’t recommend

Brittany J. on

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Dakota is a good owner of this locs he is well worth the management and he helped me a thousand and one ways. He needs a promotion like NOW

tiffany h. on

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If you don’t need storage for a full month I would never go here again

melanie w. on

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In the climate controlled one thermometer registered 92 The other 98 I brought this to the managers attention He replied it's not that hot and walked off going into his room. Apparently he lives

Eurmilla J. on

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Everything was great except for one time I made a payment and they claimed it didnt go through and I had to pay late fees other than that everything else was good....

Elisa C. on

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Just make sure the air is adjusted correctly because it was hot one day..thats all.

Tiffany A. on

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I had a climate controled unit. It was not controlled well and my sleep number mattress was messed up by mildew and I need that to be replaced asap.

Dianne S. on

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Great service!!

Daniel Z. on

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Only thing I would say is that one person working desk and had up to 7 people waiting in line.

Gene G. on

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I was there a year ago, taking my daughter to Mesquite. I was very impressed with the customer service. I don't remember the young man's name, but he was very polite and extremely helpful.