Customer Reviews for U-Haul Moving & Storage of Mesquite

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Mesquite

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

mykiestlua B.
Rating:

They were rude upon return and didn't care about my experience

clarence J.
Rating:

Customer did not leave a comment.

EDITH NOEMY G.
Rating:

Exelente

Tillie V.
Rating:

Renting this 9ft. van was great. It was clean and easy in and out process. Thank so much!

Dyesean J.
Rating:

Customer did not leave a comment.

ALFRED A.
Rating:

Lay off the fragrance in the cab and loading area of the truck. I personally get ill from that strong of fragrance. I found two frangrance hangars in the back and two in the cab. I still think there was one more.

john S.
Rating:

Customer did not leave a comment.

casandra G.
Rating:

I was very pleased with my experience at this location. They were very helpful.

megan h. | Overall Experience |
Rating:

Customer did not leave a comment.

ASHLEIGH J E.
Rating:

Customer did not leave a comment.

MARK B.
Rating:

Customer did not leave a comment.

Robert W.
Rating:

Counter space too cluttered

thomas F.
Rating:

Great service!

Sean P.
Rating:

I reserved a furniture dolly and was given a regular dolly. I pad the extra money but said forget it because I was in need of something to move massive appliances. Upon pickup, I was told they were out even though the site said it was available. And was talked to like it was my problem. As an avid user of Uhaul, this makes me want to take my business elsewhere. I will use one more time but if I get the same customer service I am DONE!

SEWALL C.
Rating:

Make clear, in the Online rental Stuff, that a wiring adapter is required.

SHERRY R.
Rating:

Explain the hold on deposit upfront

julie A.
Rating:

Adjust online orders to reflect policy of only allowing one way move when renting a truck and car transport. The woman who assisted me was wonderful and did a great job! However, I would have chosen a different location for my needs. I would recommend this location for regular rental, but not if transport needed. Again so let for the policy and not a reflection of the service.

SHERRY C.
Rating:

Employees of this uhaul site are very helpful and friendly. We did have a problem that we were on the interstate and had a flat tire. We called roadside assistance and it took almost 2 hours for them to get to us, thus delaying our arrival in Houston and also delayed our arrival to return the trailer back.

Julia E.
Rating:

I was impressed by the kind man who received the Uhaul. I think his name was Keith.

GLENN LEE W.
Rating:

Proper charges!

Alfred A.
Rating:

Customer did not leave a comment.

Stan L.
Rating:

Customer did not leave a comment.

Marilyn W.
Rating:

The process was horrible because i wanted the contactless pickup and when i got there the truck wasn't in the right spot and was blocked in by another truck and i had to so for assistance. The lady working inside was agitated and seemed like she didn't want to help.

Cory M.
Rating:

They made me hook up my car to the auto transport by myself because I “didn't tell them I needed help” I figured it would be assumed that customers don't know how to hook up and load a trailer

cynthia C.
Rating:

Excellent Service

Granette W.
Rating:

Customer did not leave a comment.

Nefertiti-Isis J.
Rating:

Customer did not leave a comment.

Eric G.
Rating:

Customer did not leave a comment.

BRENDA D.
Rating:

Good service.

SHEENAELIZABETH C.
Rating:

Customer did not leave a comment.

CARLA BIVIANA R.
Rating:

Customer did not leave a comment.

William S.
Rating:

Problems with the lock trying to get the key. Help came, but not quickly. The U-Haul software app is misleading and just clunky. Parking a the location is all but non-existant. The truck seats were an experiment in torture.

William M.
Rating:

Customer did not leave a comment.

Brandon A.
Rating:

Great service

ROBERT D.
Rating:

everything went very smooth. we did put gas in the truck when we brought it back to where the gas was when we got it but we were still charged for gas but besides that it was fine.

Arnold M.
Rating:

After being bumped from my first 2 pickup location choices this location was much further than expected, but they got me on the road fast.

frank M.
Rating:

Customer did not leave a comment.

Stephanie R.
Rating:

When I walked into the facility there was an upset woman and it took 3 uhaul employees to help resolve the issue when there were 5 customers in line. Then they didn't have the furniture dolly. No one called me to let me know i get to the truck and they didn't have a utility dolly either. So I had to go buy my own dolly. I don't recommend this uhaul facility. Go to a different one.

Cameron W.
Rating:

Customer did not leave a comment.

Danyetta B.
Rating:

Customer did not leave a comment.

Thomas S.
Rating:

Customer did not leave a comment.

KENNETH A.
Rating:

Customer did not leave a comment.

RAMONE G.
Rating:

Employees were very helpful I'll come back when needed thanks

cassandra L.
Rating:

Customer did not leave a comment.

Diamond W.
Rating:

Customer did not leave a comment.

Damaso M.
Rating:

Customer did not leave a comment.

mathhew D.
Rating:

Customer service was immaculate!!

MANUEL H.
Rating:

Awesome job, thanks for the staff for there quick and efficient service.

Karen J.
Rating:

Dropped off after hours. The place was well lighted and instructions were clear.

Sean T.
Rating:

Customer did not leave a comment.

Dorine W.
Rating:

Great customer service 👍

Antonio R.
Rating:

Customer did not leave a comment.

Edith G.
Rating:

I recommend this location just the best exelent customers service always 👍

kennedy D.
Rating:

Customer did not leave a comment.

ryeisha C.
Rating:

Customer did not leave a comment.

Felisha R.
Rating:

Felicia gave us excellent customer service

James T.
Rating:

This location is always efficient and has great customer service!

Nicholas L.
Rating:

Customer service was bad, and truck gas was on empty.

Johnny David J.
Rating:

Everyone made our move easy. We are very thankful for U-Haul!

Melvin G.
Rating:

Customer did not leave a comment.

Corey E.
Rating:

Things were clean, it just reeked of cigarettes and had I needed to put my 3yo in the truck it would have been a problem because she's swell up and stop breathing allergic.... Not too mention, you would have charged us for the smell and ashes left behind...

KEVIN LYNN S.
Rating:

Customer did not leave a comment.

DAVID GUY M.
Rating:

Customer did not leave a comment.

Hope W.
Rating:

The staff inside and outside this location was professional and helpful

KENNETH A.
Rating:

Except for the initial 15 minute wait, the entire experience was excellent.You need more people working the counter. One person on Saturday just isn't enough!

dianne S.
Rating:

Customer did not leave a comment.

RICHARD G.
Rating:

Check in was really slow. Credit card machine was not working.

michael g. | First Impressions |
Rating:

Very friendly had all the answers to my questions

Lester N.
Rating:

Customer did not leave a comment.

JAMES J.
Rating:

Customer did not leave a comment.

MICHAEL F.
Rating:

Customer did not leave a comment.

sunil L.
Rating:

small cargo trailer needs paint job.

THOMAS E.
Rating:

The employees are terrible. They are not attentive and seem not to care about customers or their jobs. The one who waited on me should be fired.

Ernest P.
Rating:

Customer service. It took 20 minutes before anyone came in from where ever to check me out.

Gary T.
Rating:

Customer did not leave a comment.

roschelle P.
Rating:

Customer did not leave a comment.

TYLER H.
Rating:

Customer did not leave a comment.

kevin M.
Rating:

Customer did not leave a comment.

Jacqueline S.
Rating:

Customer did not leave a comment.

JACQUELINE ELAIN E.
Rating:

Customer did not leave a comment.

Hayley J.
Rating:

Customer did not leave a comment.

Dekealson F.
Rating:

Customer did not leave a comment.

Anthony J.
Rating:

The outrageous credit card fee The way of the world is cards, why charge almost 12.00 to use a card ? Especially when the money is on the debit card!!!!

valarie G.
Rating:

Customer did not leave a comment.

rodolfo R.
Rating:

Thanks for your "always wanting to help" staff.

robert R.
Rating:

Customer did not leave a comment.

Frankie P.
Rating:

Just keep up the good work you all are doing

Benjamin S.
Rating:

I booked my truck 2 weeks in advance. When I went to pick up my truck through the self check out process as I was opening the truck another person showed up stating the truck was reserved to them. Had to wait extra 30 minutes for them to figure it out. Also didn't have furniture dollys that again were ordered 2 weeks in advance. Nothing was done to make it right. No discounts given or even an apology.

renella b. | Overall Experience |
Rating:

I moved out of the storage on the 29th inside of the inside unit..the dollies provided made the exit move very helpful.

barry w. | Overall Experience |
Rating:

Parking area to go up to storage most of the time occupied by Uhaul vehicles.

nikeisha M.
Rating:

The air in the truck was spotty. The latch on the truck would get stuck on the roof because it did not stop with the cushion. The dolly I rented wasn't secured before leaving, so I had to stop because it was flying around in the back. The odometer on the truck didn't match the system. This location was cramped as they tried to comply with Covid regulations but it felt rushed and unorganized. Had difficulty with the after hours return and tried to call the GM whose number was posted for after hours assistance- no answer. Called customer service and after waiting for over 30 minutes, the agent had a attitude saying “oh if you had called us then we could have helped you” Then she was trying to rush me off the phone basically saying I had to wait till the next morning for the location to open and then I could call them... I don't think I'll ever use U-Haul again. I ended just hiring movers. So much less of a hassle

Selinda B.
Rating:

Customer did not leave a comment.

Christian H.
Rating:

Horrible

Hollyann W.
Rating:

Trucks were everywhere, couldn't really even pull in parking lot.

Trelandra M.
Rating:

The Mesquite store off of 80 and Gus Thomasson is always Pleasant with excellent customer service.

Tod S.
Rating:

Customer did not leave a comment.

cynthia B.
Rating:

Customer did not leave a comment.

christopher R.
Rating:

Customer did not leave a comment.

ENRICQUE V.
Rating:

Staff was friendly

Sophia S.
Rating:

Customer did not leave a comment.

ANGEL M.
Rating:

Customer did not leave a comment.

Luisana O.
Rating:

There is no customer service. No one greats you. Rented a uhaul from 9-3 figured I'd be done moving in 6 hours but one can only guess. They where trying to rush me back to rent it out. I thought renting a uhaul was per day. Not hours..... my stuff got wet because it leaked in the roof. I've used this location before twice, but after all that I wouldn't come back to this location.

Esther R.
Rating:

Customer did not leave a comment.

STACEY J.
Rating:

N/A

Robert M. | Overall Experience |
Rating:

Customer did not leave a comment.

jennifer g. | Overall Experience |
Rating:

Customer did not leave a comment.

Chassity W. | Overall Experience |
Rating:

Customer did not leave a comment.

catherine c. | First Impressions |
Rating:

I came in about 10 to 15 minutes before closing because I came from the other location on Jim Millerand 175 and was told they didn't have any storages left so he told me where the closest one was but other than that angel at the Jim Miller location was not very friendly at all, but back to my visit to the gross road location everything was very satisfactory and even though I came in so close to closing the guy, and I am sorry I can't remember his name was very helpful and very nice

Arjina C. | Overall Experience |
Rating:

Customer did not leave a comment.

Jennifer W. | Overall Experience |
Rating:

Customer did not leave a comment.

teresa o. | Overall Experience |
Rating:

Customer did not leave a comment.

Nedra D. | First Impressions |
Rating:

Customer did not leave a comment.

GRACIELA L. | Overall Experience |
Rating:

Customer did not leave a comment.

Lloyd G. | Overall Experience |
Rating:

The deadline for being out of my storage unit was March 27, 2010, in get the first 30 days free. We were out of there on the 27th and I told the lady in the office. She said, "No charge." I did not think I needed a receipt. A couple days ago we got an email from the company saying we owed for the month of April. I called the facility today and they said there was no charge, the account was closed. So it seems there is a failure in communication between the local unit and the main office. I don't appreciate getting a bill from Uhaul that I do not owe. Lloyd Gregory

William D. | Overall Experience |
Rating:

Customer did not leave a comment.

Sabrina T. | Overall Experience |
Rating:

Customer did not leave a comment.

JANET K. | Overall Experience |
Rating:

Customer did not leave a comment.

Nicholette H. | Overall Experience |
Rating:

Customer did not leave a comment.

FRIEDA R. | Overall Experience |
Rating:

Rented climate control until and after almost 4 years in storage, to my amazement, only a few things were damaged. I recommend uhaul. No rodent damage, just heat or humidity.

GREGORY O. | Overall Experience |
Rating:

This facility exceeded expectations.

vanessa r. | Overall Experience |
Rating:

Thank you so much for your service ❤️

Heather T. | First Impressions |
Rating:

they were very friendly and accommodating. I would definitely recommend to anyone

Ismael A. | Overall Experience |
Rating:

Thanks!!

VERA U. | Overall Experience |
Rating:

They have always been very friendly and helpful at this location.

marquis r. | Overall Experience |
Rating:

Good service and clean

James E. | Overall Experience |
Rating:

The manager is no good she doesn't care anything about you or if your property is stolen or if someone cuts your lock off they will not replace it! I will never rent or recommend anybody to U-Haul

Detorie T. | Overall Experience |
Rating:

I have no complaints everything was wonderful

John P. | First Impressions |
Rating:

The staff was very professional and accommodating.

Robin W. | Overall Experience |
Rating:

It was just an ok experience. Didn't raise or even set the bar as far as I'm concerned. Always had to wait a very long time to get waited on due to not enough employees ever working.

Gary S. | First Impressions |
Rating:

Very friendly and helpful. Great experience with staff.

WAYNE D. | Overall Experience |
Rating:

Staff helped me reserve a storage unit at the end of the day. Thankful to unload the truck that day!

christopher m. | Overall Experience |
Rating:

Those ladies that work at the facility and the manager Anna was always helpful and pleasant to talk to.. Definitely will get my business again!

roxanne g. | First Impressions |
Rating:

Fast, informative, professional service.

COURTNEY A. | Overall Experience |
Rating:

The staff was super great

tavia j. | Overall Experience |
Rating:

Some of my items had mold damage and the lady was not very helpful of what we needed to do to get resolved.

Kenneth H. | Overall Experience |
Rating:

.

Taneka V. | Overall Experience |
Rating:

Overall experience was great will use again if need. Keep up the good work.

MIRIAM P. | Overall Experience |
Rating:

Felecia was very helpful.

Jeanette W. | Overall Experience |
Rating:

I was supposed to receive a phone call back regarding my refund and have not yet received one. Please call me at 4694745637

kala s. | Overall Experience |
Rating:

I lost a lot of my furniture because of this place. They recommended me a storage that was way too small. Needless to say a lot of my things had to be put in the trash Once I arrived.

Lisa G. | Overall Experience |
Rating:

Thank you to all the great staff! Everyone was always helpdul and made my move back home easy. From truck rental, to storage, truck rental to our new home.

vernitita w. | Overall Experience |
Rating:

I was well pleased what the staff and the storage and I would definitely use it again if needed

Vincent s. | Reservation |
Rating:

disappointed in the space for the price

Devan G. | Overall Experience |
Rating:

Very bad I don’t recommend

Brittany J. | Reservation |
Rating:

Dakota is a good owner of this locs he is well worth the management and he helped me a thousand and one ways. He needs a promotion like NOW

tiffany h. | Overall Experience |
Rating:

If you don’t need storage for a full month I would never go here again

melanie w. | Overall Experience |
Rating:

In the climate controlled one thermometer registered 92 The other 98 I brought this to the managers attention He replied it's not that hot and walked off going into his room. Apparently he lives

Eurmilla J. | Overall Experience |
Rating:

Everything was great except for one time I made a payment and they claimed it didnt go through and I had to pay late fees other than that everything else was good....

Elisa C. | Overall Experience |
Rating:

Just make sure the air is adjusted correctly because it was hot one day..thats all.

Tiffany A. | Overall Experience |
Rating:

I had a climate controled unit. It was not controlled well and my sleep number mattress was messed up by mildew and I need that to be replaced asap.

Dianne S. | Overall Experience |
Rating:

Great service!!

Daniel Z. | Overall Experience |
Rating:

Only thing I would say is that one person working desk and had up to 7 people waiting in line.

Gene G. | Overall Experience |
Rating:

I was there a year ago, taking my daughter to Mesquite. I was very impressed with the customer service. I don't remember the young man's name, but he was very polite and extremely helpful.

No reviews have been submitted for this location.

Back
To Top