Customer Reviews for U-Haul Moving & Storage of Mesquite

Lots of hustle from the hook up guy

I was ignored for a two to three minutes trying to drop off a truck ,I got there at 4:47 pm and they had the door down closing . I continue to pace back and forward to get their attention . I was finally told to give the keys and they will email, I informed them that I had equipment in the truck that I need to returned. Again I was told I will be email everything, I received a email the next day for the truck, and called to see why I didn't receive a email for the equipment.I was told I will get it shortly I still haven't received it .

It is very frustrating when you try to call one of your locations and never able to get through to them. I had to travel back personally when a phone could have resolved my problem.

I always rent from this uhaul and it's always a great experience. Most of the time I rent in advance online, but this time it was last minute. Got there ten minutes before close and they had me out by the time to close. But what really stood out was that another customer was returning an item that had damage. At first the customer was going to pay for the damage until they were told the price and they said they would fix it themselves and they could not let them leave with a missing light. I thought it was going to become ugly but once the customers said that it was like that when they got to where they need the trailer. The employee started to ask if the broken trailer was fix and determined that it was not and that it was sent out broken. All of the employees owned up to mistakes made by letting it be rented out. The employees showed outstanding customer service by listening to the customer, not arguing with the customer and researching what the customer said was true. I will always come to this center for any of my needs and I'm sure that the other customer will as well.

In this location I was not provided with a drop off location. Later during the day a Uhaul rep called me stating that I could be subject to addtnl charges bc I didn't have a drop off location. Then, I was assigned the Terrel location. This location is a joke and it's not suitable for 24hr drop off service. It's in the middle of nowhere, there is no lighting, it was pitch black and I couldn't find the spot to park the truck, nor the drop box to leave my key. It was such a remote location that I had no phone signal to complete the drop off process online. I decided to leave and called your 25/7 cust serv and no one answered. Finally, I chat with a CS online and they changed my location to the Mesquite location. There, I complained about my terrible experience and refused to pay for the extra miles and late drop off. Uhaul is putting the safety of its customers at risk by sending them to the Terrell location and should immediately stop. I am disappointed with the service.

They are always great!!

Nothing. Great job. Congrats team.

Nothing everything is exelente

Staff very friendly

The truck cabin was not clean at all. The location did have fast service and possessed a multitude of trucks where as two other locations I went to on the same day had no trucks at all.

It was nothing but positive . I also appreciate that the proprietor has her cell phone number listed on the door for all. That's going above and beyond.

Changed my location twice ended up having to uber $100 to get to the location. Truck was NOT ready to move. I was waiting for an hour because the truck was jammed in the back between a lot of trucks. LUCKILY the manager happened to stop by after hours and was able to help me pull the truck out and get the supplies.

Do not remember lady that helped me, but she was very friendly and helped me get in and out with easy. Great service!

The white woman don't know what she's doing! She screwed how many days up then on the 2nd day she called saying it was the 3rd day and I went up there and she was very rude and very unprofessional. I called the management and a gentleman was great and extended it and today when we were getting ready to go take it back she called threatening to report it stolen and trying to day it was due back yesterday when management extended it till today Sunday. When we took it back she was still being very rude. I told her I spoke with management and he extended it and she got very rude and practically yelled at me and said management couldn't extend it and I showed her my phone where I spoke to management. When didn't even get to get our things moved and we paid for 60 miles and only put 9 and she only gave the deposit back and not the 51 miles we didn't use. We will never use that location ever again and may never use Uhaul again.

Trucks were parked really close together, almost couldn't climb in, then had to bend in mirror on passenger side on my truck and one on driver side of one next to it to back mine out

This was a rushed order on my part, and I should have verified the details better, but a truck was not available when I went to pick up. The clerk had to cancel the initial order and replace it with an earlier return time. There were no dollies available.

Gray customer service and fast check in. I was in and out in less that 10 to 15 minutes

I was nervous based on some of the reviews but I had an awesome experience! Everyone was spot on

Front guy name Kit very rude and unprofessional

Will never use you guys again. Pick up truck was supposed to be at 7am by phone. Y'all messed that up. Didn't get it till 9. Rude people work there. Had to pay movers 2 hours extra. Drop off was horrible to. Uhaul also refuses to pick up the phone, called like 100 times over 3 days not one time did they pick up. Lost mine and everyone I speak to business.

Used the mobile pick up easy to use and to return as well. And had assistance when needed will come again if needed.

When I'm waiting on you to connect my trailer, I shouldn't have to wait over 15 minutes and watch one of your people clean out and park a trailer totally ignoring that I'm standing there waiting. Once I got on my way, the equipment worked great and after hours drop off worked great.

Everyone that I interacted with was pleasant, professional, and helpful.

This was my 4th time renting from the Hwy 80 Mesquite location. Every time, the equipment was ready and I was out the door. The folks there are awesome and I highly recommend them.

They were rude upon return and didn't care about my experience

Exelente

Renting this 9ft. van was great. It was clean and easy in and out process. Thank so much!

Lay off the fragrance in the cab and loading area of the truck. I personally get ill from that strong of fragrance. I found two frangrance hangars in the back and two in the cab. I still think there was one more.

I was very pleased with my experience at this location. They were very helpful.

Counter space too cluttered

Great service!

I reserved a furniture dolly and was given a regular dolly. I pad the extra money but said forget it because I was in need of something to move massive appliances. Upon pickup, I was told they were out even though the site said it was available. And was talked to like it was my problem. As an avid user of Uhaul, this makes me want to take my business elsewhere. I will use one more time but if I get the same customer service I am DONE!

Make clear, in the Online rental Stuff, that a wiring adapter is required.

Explain the hold on deposit upfront

Adjust online orders to reflect policy of only allowing one way move when renting a truck and car transport. The woman who assisted me was wonderful and did a great job! However, I would have chosen a different location for my needs. I would recommend this location for regular rental, but not if transport needed. Again so let for the policy and not a reflection of the service.

Employees of this uhaul site are very helpful and friendly. We did have a problem that we were on the interstate and had a flat tire. We called roadside assistance and it took almost 2 hours for them to get to us, thus delaying our arrival in Houston and also delayed our arrival to return the trailer back.

I was impressed by the kind man who received the Uhaul. I think his name was Keith.

Proper charges!

The process was horrible because i wanted the contactless pickup and when i got there the truck wasn't in the right spot and was blocked in by another truck and i had to so for assistance. The lady working inside was agitated and seemed like she didn't want to help.

They made me hook up my car to the auto transport by myself because I “didn't tell them I needed help” I figured it would be assumed that customers don't know how to hook up and load a trailer

Excellent Service

Good service.

Problems with the lock trying to get the key. Help came, but not quickly. The U-Haul software app is misleading and just clunky. Parking a the location is all but non-existant. The truck seats were an experiment in torture.

Great service

everything went very smooth. we did put gas in the truck when we brought it back to where the gas was when we got it but we were still charged for gas but besides that it was fine.

After being bumped from my first 2 pickup location choices this location was much further than expected, but they got me on the road fast.

When I walked into the facility there was an upset woman and it took 3 uhaul employees to help resolve the issue when there were 5 customers in line. Then they didn't have the furniture dolly. No one called me to let me know i get to the truck and they didn't have a utility dolly either. So I had to go buy my own dolly. I don't recommend this uhaul facility. Go to a different one.

Employees were very helpful I'll come back when needed thanks

Customer service was immaculate!!

Awesome job, thanks for the staff for there quick and efficient service.

Dropped off after hours. The place was well lighted and instructions were clear.

Great customer service 👍

I recommend this location just the best exelent customers service always 👍

Very friendly had all the answers to my questions

I moved out of the storage on the 29th inside of the inside unit..the dollies provided made the exit move very helpful.

Parking area to go up to storage most of the time occupied by Uhaul vehicles.

I came in about 10 to 15 minutes before closing because I came from the other location on Jim Millerand 175 and was told they didn't have any storages left so he told me where the closest one was but other than that angel at the Jim Miller location was not very friendly at all, but back to my visit to the gross road location everything was very satisfactory and even though I came in so close to closing the guy, and I am sorry I can't remember his name was very helpful and very nice

The deadline for being out of my storage unit was March 27, 2010, in get the first 30 days free. We were out of there on the 27th and I told the lady in the office. She said, "No charge." I did not think I needed a receipt. A couple days ago we got an email from the company saying we owed for the month of April. I called the facility today and they said there was no charge, the account was closed. So it seems there is a failure in communication between the local unit and the main office. I don't appreciate getting a bill from Uhaul that I do not owe. Lloyd Gregory

Rented climate control until and after almost 4 years in storage, to my amazement, only a few things were damaged. I recommend uhaul. No rodent damage, just heat or humidity.

This facility exceeded expectations.

Thank you so much for your service ❤️

they were very friendly and accommodating. I would definitely recommend to anyone

Thanks!!

They have always been very friendly and helpful at this location.

Good service and clean

The manager is no good she doesn't care anything about you or if your property is stolen or if someone cuts your lock off they will not replace it! I will never rent or recommend anybody to U-Haul

I have no complaints everything was wonderful

The staff was very professional and accommodating.

It was just an ok experience. Didn't raise or even set the bar as far as I'm concerned. Always had to wait a very long time to get waited on due to not enough employees ever working.

Very friendly and helpful. Great experience with staff.

Staff helped me reserve a storage unit at the end of the day. Thankful to unload the truck that day!

Those ladies that work at the facility and the manager Anna was always helpful and pleasant to talk to.. Definitely will get my business again!

Fast, informative, professional service.

The staff was super great

Some of my items had mold damage and the lady was not very helpful of what we needed to do to get resolved.

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Overall experience was great will use again if need. Keep up the good work.

Felecia was very helpful.

I was supposed to receive a phone call back regarding my refund and have not yet received one. Please call me at 4694745637

I lost a lot of my furniture because of this place. They recommended me a storage that was way too small. Needless to say a lot of my things had to be put in the trash Once I arrived.

Thank you to all the great staff! Everyone was always helpdul and made my move back home easy. From truck rental, to storage, truck rental to our new home.

I was well pleased what the staff and the storage and I would definitely use it again if needed

disappointed in the space for the price

Very bad I don’t recommend

Dakota is a good owner of this locs he is well worth the management and he helped me a thousand and one ways. He needs a promotion like NOW

If you don’t need storage for a full month I would never go here again

In the climate controlled one thermometer registered 92 The other 98 I brought this to the managers attention He replied it's not that hot and walked off going into his room. Apparently he lives

Everything was great except for one time I made a payment and they claimed it didnt go through and I had to pay late fees other than that everything else was good....

Just make sure the air is adjusted correctly because it was hot one day..thats all.

I had a climate controled unit. It was not controlled well and my sleep number mattress was messed up by mildew and I need that to be replaced asap.

Great service!!

Only thing I would say is that one person working desk and had up to 7 people waiting in line.

I was there a year ago, taking my daughter to Mesquite. I was very impressed with the customer service. I don't remember the young man's name, but he was very polite and extremely helpful.