Can't think of a thing. My experience was very pleasant, especially the return drop off. The red-haired lady was extremely nice and personable to me. Would use U-Haul again.
KAREN K.Customer Reviews for U-Haul Moving & Storage of Mesquite
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I arrived to pick up the truck, the store was late opening up so I received my truck late. I return the truck 11 minutes late and was charged an extra day after the store clerk told me not to worry about late charges. I was later refunded my money for the extra day. I also left the truck with a half a tank of fuel just like I received it, but they said it was on a quarter of a tank and charged me an extra $47. After talking to several people in customer service and submitting proof of gas purchase the company still failed to refund me my money. I will never rent a U-Haul from this place again and I recommend that you take pictures of everything if you do.
JARELL W.The guy who helped me at first was only guy there. He was already busy but he just kept steady and on task at hand. He was helpful and friendly. I just feel it's so hard to get good customer service any longer. He even found another storage building when the one I booked online wasn't going to work due to size of equipment I was going to have to store. He just went back to computer and looked for one.
Tammy P. | First ImpressionsCustomer service is always subpar. I’ve never had an issue with any of the staff. Very helpful.
LeShala R. | Overall ExperienceThanks to the GM for taking care of me and not overcharging me when the opportunity presented itself. I'll definitely be back to this location if I ever need another rental
Daniel A.Keep doing what your doing but hire more people so we want have to Waite as long in line.
Cassandra D.Make your people more professional.not sitting there playing with paper and paper clips and acknowledge that your there.without waiting 20 min.had more standing around than working.
VICTOR L.i was shocked on how this uhaul didnt cause me any trouble, everything went smooth, i dont no if this uhaul was having a good day, but they did good, im still in shock. i just hope they keep up the good work in the future cause i would come again if i need to move and at a great price too,, i was like wow so far.
SHARONDA H.More Reps in the store on Saturdays morning. I wasted an hour of my time waiting to checkout
Clifton G.You sent me all of these rental emails and it WASN'T ME who rented. Double opt in or it's spam.
KATHY B.Truck was clean, however the gas hand was BELOW empty. Instead of them refueling to keep a happy customer they said just return it to a quarter tank.....WTF! To save face I walked away shaking my head. WHO HAS TIME TO FUEL UP WHEN IT SHOUD HAVE BEEN DONE BEFORE HAND. Never again!!
Margaret F.Make sure you let your associates not to block the exit drive line holding conversation with other customers that's not dealing with u haul business, and continue to hold that conversation after another customer made it known that they were blocking the exit drive line.
STACY W.Seemed very understaffed. You might want to pay better to attract more people to work there.
Ramon P.Buy buen lugar
Julio O.The van was dirty and the left rear tire indicated low tire pressure. When I asked them about the low warning light, they said it was the sensor. This should have been already fixed.
JOHN S.Just keep doing what you do....
RICKY B.Good job
CHARLESETTA PHIL W.Buisness was quick and easy
DYSHIA K.Superior customer service. Very knowledgeable and prompt! I'll always come to this location for my Usual rental needs. Thank you to the representative for your help!
JUANITA V.Answer the PHONE AFTER HOURS MANAGER...... I SHOULD NOT HAVE BEEN CHARGED......
FRANCES H.Good system for dropping of late hour rentals
HUGO G.Make sure to check car and drive car to see how it drives make sure it's no jerking it's unsafe when it jerks
NEMESHIA S.Jessy did a wonderful job thanks
edward L.They weren't easy to find. Also they didn't check my rental in right away which resulted in extra charges. Due to this I was charged $40 extra.
Kari M.Need good customer service
MARCUS F.Great Customer service
DEJUAN B.it was an easy drop off. they were there outside, ready to help return our equipment. great experience with uhaul.
James W.Brakes were bad!!!!!
TAMMI H.Just need more staff on hand for customer service.
PHYLLIS H.Thank you
Lakisha M. | First ImpressionsBro you been emailing the wrong email for like 2 years I've been telling this company forever. Please stop
RAUL I.The vehicle would be better cleaned due to finding Ash's and cigarette buds in the cup holder
CAROL B.I returned the truck 4hours before it was due... I was charge a after hours fee???!!! What is that about. Not very happy ...that return this fee to my account.
FRANCISCO H.got charged 3 extra times for the rental equipment
LAURA M.Quick and easy drop off.
Erika J.Everyone was awesome
RIMARIA T.Do not rent out uhauls with engine troubles the doors do not close properly signals display a blue light just a bad uhaul this no apologies
TERESA H.We dropped the truck off here and had no issues. Nothing more to it than that. Very nice woman working here and we were in and out of the lot in less than a minute as there is nothing more to do.
MICHAEL W.Employees where very friendly and courteous helped me in a very timely manner.
KELLY W.Great experience! Very easy to rent the cargo van. Will definitely use this business again, if needed.
GREGORY STEPHEN P.Employee at counter was rude, was much more interested in playing on his phone than helping customers.
JARED LEE C.Make sure reservations on trucks are on time
THURSTON J.Great
LAKISHEA G.Everything was clean and explained to me....no surprises
FRANK W.Hire more workers OR ensure that echeck-in is operable. The Saturday morning guy was overwhelmed. Sunday check-in was a breeze … hire more ladies … lol
PHYLLIS P.I had made a reservation and paid for my hitch to be installed on a Saturday morning. I go by on Friday before to check on it and they can't find my reservation.. they look at my phone and finally find my reservation then proceed to tell me the installer is off on Saturday. I had planned to help a friend move this weekend and needed this hitch that is why I scheduled of for Saturday. The guy at the store Tells me to come back Sunday as his guy is off Saturday. I get there today, Sunday at 9 am, the lady says “no, she does not have any hitch installs today.†I could have screamed! I kept my cool and finally was able to show her my phone confirmation. They finally get to my car after an hour and do the install. The install went fine but a day late and dollar short. Why a fiasco for me and my friend I was going to help. Absolutely no competence at this Uhaul dealership and no communication between management and staff. Retrain or get new management. They even told me all the parts were not in but after looking after I asked them to they were able to find the parts. WHAT A JOKE. Find another place for your hitch install. They have no idea of customer service or care at all.
michael C.Everything was ready no wait to pick up or return. Good experience.
JANE ELIZABETH W.Could have providing more information about Turing in the trailer. They need more help.
Randy B.I rent all of the time but today I had to bring the truck back because it was not safe. I asked if there would be one on Monday since I was not able to get what I needed to do finished and was told maybe. I was still charged. I am so upset I will NEVER go there again
Gina P.The front door was missing the handle so you couldn't open it. I had to go through the slider warehouse side. I said hello as I entered and the guy had his music up so loud he couldn't hear me. When I approached him it was ad if I startled him. The guy was high as a kite. He was very rude, not professional. As I checked the truck out and removed the sun windheild visor the passage visor fell off in my hand. I took it to the sales guy and he looked at me with a blank stare. Upon returning the truck the guy was still there, even though the sign said "pull up here and stay with the vehicle, an attendant would come to meet me" I stayed in the truck for about 2 mins with no attendant. I knocked on the door and got the same guys attention and he was even higher, you could barely see the whites of his eyes. And again he ignored me. Overall the experience was less then ideal, and the rep was very rude. Definitely will not be using U-haul again.
NATHAN LEE N.There was a glitch in the system when I was turning in my keys and I didn't get to follow the directions at the end like I was supposed to. that's all.
DARRELL H.Stop charging people more after drop off, truck was clean, had has and dropped off on time and it was still charged $79 extra. Why????
Kallie S.The staff there is very friendly.
JOSE M.She was a 🌟 star
KENTARIAN B.Nothing. Cause i want ever us themnever again chare charges they don't tell you about and i turned my truck in a day early an still charged me 37.00 for a surcharge.
JO ELIZABETH H.We weren't able to unload due to extreme rain. When we began unpacking the Uhaul the next day, we found out that our contents were wet! Mattresses, guitar, bedding, pillows, pictures, and a lot more. I tried calling the Uhaul location I'd booked from, but they never answered. I spoke with a customer service person at the Uhaul call center, and she told me to contact Uhaul's insurance company. She also said she'd have the manager of the store call me…I've still not received a call from the manager.
ANDREA S.waiting on my refund they over charged me for gas when the truck was a inch from Empty
Yolanda A.No complaints
JOSHUA G.This u-hall doesn't have lights in the unit and no ac I am hoping that there will have know bugs
Edith L. | First ImpressionsI literally have been trying to contact uhaul for weeks. Anytime I let a person know my confirmation number they stop responding. I can’t get hold of anyone and I never used mesquite for storage. And I also don’t even know where my belongings are
Syah J. | Overall Experience