Customer Reviews for U-Haul Moving & Storage of Mesquite

6,708 reviews

2349 E Hwy 80   Mesquite, TX 75150
(Corner of Hwy 80 and Gross/Gus Thomasson RD)

(972) 270-6416

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(972) 270-6416

2349 E Hwy 80
Mesquite, TX 75150
(Corner of Hwy 80 and Gross/Gus Thomasson RD)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

We dropped the truck off here and had no issues. Nothing more to it than that. Very nice woman working here and we were in and out of the lot in less than a minute as there is nothing more to do.

MICHAEL W. 
Rating:
5.0

Employees where very friendly and courteous helped me in a very timely manner.

KELLY W. 
Rating:
4.0

Customer did not leave a comment.

BEATRICE C. 
Rating:
5.0

Customer did not leave a comment.

tonya w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

michel B. 
Rating:
5.0

Great experience! Very easy to rent the cargo van. Will definitely use this business again, if needed.

GREGORY STEPHEN P. 
Rating:
1.0

Employee at counter was rude, was much more interested in playing on his phone than helping customers.

JARED LEE C. 
Rating:
4.0

Make sure reservations on trucks are on time

THURSTON J. 
Rating:
5.0

Customer did not leave a comment.

NANCY M. 
Rating:
4.0

Customer did not leave a comment.

Callie D. 
Rating:
5.0

Great

LAKISHEA G. 
Rating:
3.0

Customer did not leave a comment.

JAMELIA M. 
Rating:
5.0

Customer did not leave a comment.

MIRIAM S. 
Rating:
4.0

Everything was clean and explained to me....no surprises

FRANK W. 
Rating:
5.0

Customer did not leave a comment.

JOHN HAROLD III G. 
Rating:
4.0

Hire more workers OR ensure that echeck-in is operable. The Saturday morning guy was overwhelmed. Sunday check-in was a breeze … hire more ladies … lol

PHYLLIS P. 
Rating:
1.0

I had made a reservation and paid for my hitch to be installed on a Saturday morning. I go by on Friday before to check on it and they can't find my reservation.. they look at my phone and finally find my reservation then proceed to tell me the installer is off on Saturday. I had planned to help a friend move this weekend and needed this hitch that is why I scheduled of for Saturday. The guy at the store Tells me to come back Sunday as his guy is off Saturday. I get there today, Sunday at 9 am, the lady says “no, she does not have any hitch installs today.” I could have screamed! I kept my cool and finally was able to show her my phone confirmation. They finally get to my car after an hour and do the install. The install went fine but a day late and dollar short. Why a fiasco for me and my friend I was going to help. Absolutely no competence at this Uhaul dealership and no communication between management and staff. Retrain or get new management. They even told me all the parts were not in but after looking after I asked them to they were able to find the parts. WHAT A JOKE. Find another place for your hitch install. They have no idea of customer service or care at all.

michael C. 
Rating:
5.0

Everything was ready no wait to pick up or return. Good experience.

JANE ELIZABETH W. 
Rating:
4.0

Could have providing more information about Turing in the trailer. They need more help.

Randy B. 
Rating:
1.0

I rent all of the time but today I had to bring the truck back because it was not safe. I asked if there would be one on Monday since I was not able to get what I needed to do finished and was told maybe. I was still charged. I am so upset I will NEVER go there again

Gina P. 
Rating:
2.0

The front door was missing the handle so you couldn't open it. I had to go through the slider warehouse side. I said hello as I entered and the guy had his music up so loud he couldn't hear me. When I approached him it was ad if I startled him. The guy was high as a kite. He was very rude, not professional. As I checked the truck out and removed the sun windheild visor the passage visor fell off in my hand. I took it to the sales guy and he looked at me with a blank stare. Upon returning the truck the guy was still there, even though the sign said "pull up here and stay with the vehicle, an attendant would come to meet me" I stayed in the truck for about 2 mins with no attendant. I knocked on the door and got the same guys attention and he was even higher, you could barely see the whites of his eyes. And again he ignored me. Overall the experience was less then ideal, and the rep was very rude. Definitely will not be using U-haul again.

NATHAN LEE N. 
Rating:
4.0

Customer did not leave a comment.

OLLETTE H. 
Rating:
4.0

There was a glitch in the system when I was turning in my keys and I didn't get to follow the directions at the end like I was supposed to. that's all.

DARRELL H. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Customer did not leave a comment.

April J. 
Rating:
1.0

Stop charging people more after drop off, truck was clean, had has and dropped off on time and it was still charged $79 extra. Why????

Kallie S. 
Rating:
5.0

The staff there is very friendly.

JOSE M. 
Rating:
4.0

She was a 🌟 star

KENTARIAN B. 
Rating:
5.0

Customer did not leave a comment.

SHENELL H. 
Rating:
4.0

Nothing. Cause i want ever us themnever again chare charges they don't tell you about and i turned my truck in a day early an still charged me 37.00 for a surcharge.

JO ELIZABETH H. 
Rating:
5.0

Customer did not leave a comment.

CARL P. 
Rating:
2.0

We weren't able to unload due to extreme rain. When we began unpacking the Uhaul the next day, we found out that our contents were wet! Mattresses, guitar, bedding, pillows, pictures, and a lot more. I tried calling the Uhaul location I'd booked from, but they never answered. I spoke with a customer service person at the Uhaul call center, and she told me to contact Uhaul's insurance company. She also said she'd have the manager of the store call me…I've still not received a call from the manager.

ANDREA S. 
Rating:
1.0

waiting on my refund they over charged me for gas when the truck was a inch from Empty

Yolanda A. 
Rating:
5.0

No complaints

JOSHUA G. 
Rating:
4.0

Customer did not leave a comment.

Terri T.  |  First Impressions 
Rating:
4.0

The only problem was convincing the customer service person I talked on Saturday Sept 25th to extend the contract. She hassled me.

richard C. 
Rating:
5.0

Friendly and prompt, great work.

EDWARD S. 
Rating:
5.0

Customer did not leave a comment.

Lakesha S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shontae W.  |  Overall Experience 
Rating:
1.0

The man Jesse was rude to us he gave us attitude and tried to be a smart mouth with us. His service was just the worst!

ANTONIO R. 
Rating:
3.0

Sept 27 9.30 a.m. Young lady that worked the counter and checked me out was not a happy person. Obviously did not like working there or working at all. She should not have a job where she works with the public.

james D. 
Rating:
5.0

Customer did not leave a comment.

VINCENT M. 
Rating:
4.0

Customer did not leave a comment.

JENNIE W. 
Rating:
5.0

Thank y'all again so much for making this process so easy. I will be recommending y'all to family and friends.

Hannah R. 
Rating:
4.0

Customer did not leave a comment.

THOMAS M. 
Rating:
3.0

Rented a trailer. Worked fine for my needs. Trailer was pretty beat up.

James D. 
Rating:
3.0

Have enough employees

Daniel W. 
Rating:
3.0

Better customer service associate inside.

STACY W. 
Rating:
5.0

Customer did not leave a comment.

YOUSIF A. 
Rating:
3.0

The young lady that checked me out was extremely rude, didn't explain the process. She gave me keys to a truck that wasn't on the lot. Her attitude was pisspoor and she does not need to be working with people. The check in process was very easy and smooth

TRACEY D. 
Rating:
4.0

Erica was not will versed in how to release a trailer I had already reserved and charged to my visa. She made adjustments that costs me more money. I had to threaten to call a DM to get her to correct issue

Carlos C. 
Rating:
5.0

Always friendly, curtious and professional .

RANDY M. 
Rating:
5.0

Customer did not leave a comment.

BOBBY D. 
Rating:
5.0

The lady that helped me with my rental was great!

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

KEVIN C. 
Rating:
5.0

Customer did not leave a comment.

Tony V. 
Rating:
1.0

My first drop location was closed. Was rerouted here spent an hour on hold to get this location which was even further from my home. This is the second time in a week this has happend. I will not use uhaul ever again.

William L. 
Rating:
5.0

Customer did not leave a comment.

Cortney N. 
Rating:
3.0

Staff was rude and truck had minor damage.

Daniel G. 
Rating:
5.0

Great customer service! Quick picking up and dropping off!!! Great experience

AMBER B. 
Rating:
3.0

Customer did not leave a comment.

ANTHONY I. 
Rating:
1.0

Customer did not leave a comment.

Ronnie M. 
Rating:
1.0

Missing dolly when I asked for one was told it was on the truck, I was charged for gas when gas was put back where it was when I picked up the truck back door was hard to close over all I would rate my visit at 0 stars thumbs down

Ianthia R. 
Rating:
4.0

Customer did not leave a comment.

TIFFANY b.  |  Overall Experience 
Rating:
5.0

This trip to Uhaul was an absolute blessing. I had received estimates on getting my towing hitch installed. They were ridiculous!! 3 times what Uhaùl charged! But it gets better! Uhaul was able to increase my towing capacity too! Felicia was excellent with the administrative end & tracking down the hitch. She made sure my truck would be ready in time & even called me to remind me to pickup!! Jesse who installed the hitch perfectly also had to pick it up from a distant location on his day off no less!! I couldn't even believe he volunteered to do that. Thank you Jesse & Felicia for taking all of the stress out of the experience. It meant a lot to me. You are a great team!!

Linda C. 
Rating:
5.0

Customer did not leave a comment.

BODO B. 
Rating:
4.0

Originally was supposed to drop off at a different location, but they were closed on Sunday and had no after hours drop off. I was not aware of their weekend hours when I selected that site. The contract stated I could do an after hours drop but online. The site was fenced in and locked. Transferring to the second site was a hassle, but they ended up helping me.

william K. 
Rating:
3.0

Customer did not leave a comment.

Stanford K.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Stanford K. 
Rating:
2.0

I scheduled an appointment 2 weeks in advance for a Saturday moring. Showed up and was told they did not have a hitch tech scheduled. Waited around for about 2 hrs per the gentleman working the desk. Finally I gave up and waited in line to speak to the man at the counter to ask for an appointment during the week. Not sure why no one was able to contact me ahead of time to reschedule. Or even swiftly reschedule me to begin with and offer a discount for the inconvenience. This is the 2nd hitch I have had installed by this location. But the last of communication was unacceptable.

Kaitlin D. 
Rating:
1.0

Manager seems to have something stuck up behind him in between his legs all the time. Very arrogant individual towards everyone.

ROSALINDA E. 
Rating:
2.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

Delgado R. 
Rating:
4.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

They were great and I will use them again

SHARON W. 
Rating:
1.0

I had a HORRIBLE experience here, from the start the woman I talked to on the phone, named Angelo, was so rude, she interrupted me everytime I tried to speak and I felt disrespected. Then I get to the u-hual pick up spot and the guy working at the Desk named JESSE was so rude and sorry that it shocked my entire experience. He didn't want to answer any questions and he put the wrong drop off location for the U haul. This made me waist an entire hour of time and gas. This was my first experience with u-hual and most likely my last. I understand having a bad day, but bringing that to work Is UNPROFESSIONAL. PLEASE SEND SOMEONE TO FIX THIS, OR SHUT ThIS PLACE DOWN. THANK YOU. PS. I have served this Country in the US Navy for 5 years and I would never recommend this place to anyone.

FINIS B. 
Rating:
1.0

Upon pickup, the trailer was dirty inside! After returning the trailer, I noticed that I was over charged! Instead of 24 he charge, I paid for 3 days! I went back to request a refund!

SHONTE A. 
Rating:
3.0

Customer did not leave a comment.

HERMAN W. 
Rating:
5.0

Customer did not leave a comment.

Kenley F. 
Rating:
1.0

This u-hall doesn't have lights in the unit and no ac I am hoping that there will have know bugs

Edith L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ERIC B. 
Rating:
3.0

Local utility trailer with ramp I recently rented was dirty with oil and tree debris. Also it was recently wrecked prior to rental and had different size spare that caused suspension to bounce around. Running lights didn't work.

KENNETH B. 
Rating:
4.0

Customer did not leave a comment.

RODOLFO E. 
Rating:
3.0

The check in person had horrible customer service no hellos, how are you or nothing just negative energy the entire time. I have been renting from you all for a very long time and I have never, will not be renting another truck or equipment from this location because of her actions. If have you have issues inside or outside of work don't bring it to the customers because they have nothing to do with it. She was ugly in her spirit to be so pretty.

Tokeema C. 
Rating:
1.0

Customer service needs improvements. Rude and not professional, have customers waiting for long period of time. People sit at the counter drink their Red Bull Energy not attend customers and just ignore them.

HENRY A. 
Rating:
3.0

The item I picked up went smooth. They had me in and out in just a brief few minutes When I returned it the next day I had to wait almost 25 minutes for the girl to finish up the one customer in front of her. I was instructed where to drop it off but had to find someone to check it in and help unhook the trailer. I have used this location several times before with no problems. This particular visit it was they were just going through the motions. I will probably use a different location next time.

NORMAN E. 
Rating:
2.0

The sales representative working there is filled with negative attitude. He doesn't smile, not audible, sometimes when asked a question he will pretend not to hear. This is my 3rd time going there because of my proximity. He's always with a rayban shades on and doesn't look professional at all!! The other morning was a lady who is also filled with attitude same as that guy. Overall I felt dissatisfied😓

IBRAHIM K. 
Rating:
5.0

Customer did not leave a comment.

RANDAL M. 
Rating:
5.0

Customer did not leave a comment.

jessica d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEMETRA J. 
Rating:
2.0

The young man was busy with his phone,1st 2 trucks. Had lights out told me it would be ok.i told him no it's not ok,finally the 3rd truck was newer and everything worked.just seemed like he really didn't care......

EDWARD L. 
Rating:
5.0

Customer did not leave a comment.

CHAD G. 
Rating:
1.0

I literally have been trying to contact uhaul for weeks. Anytime I let a person know my confirmation number they stop responding. I can’t get hold of anyone and I never used mesquite for storage. And I also don’t even know where my belongings are

Syah J.  |  Overall Experience 
Rating:
4.0

Thank you

Richard L. 
Rating:
1.0

Team member asked manager to assist me because she was busy with the 2 customers at the counter he said she's going to have to wait he was literally washing trucks which couldve waited!!! On top of my trailer STILL not being checked in until the following day and being charged extra

SHAQUONA MONEEK J. 
Rating:
5.0

This is my first experience with U-HAUL. I would use the service again. Thanks for making move an less stressed journey.

CAROL B. 
Rating:
5.0

Not a location issue. I scheduled pick up to be mobile, it somehow got changed to hand off. I did not learn this until pick up day and tried to use chat and there till free number and got nowhere. Don't allow set up in that manner if you're not going to do it.

DEBRA R. 
Rating:
1.0

Customer did not leave a comment.

kemberly J. 
Rating:
4.0

Customer did not leave a comment.

SONJA P. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
1.0

Right rear light was out. It is not a streamlined process for online check in when there's one guy receiving, checking out equipment and assisting customers with trailer hook-ups. The employee was doing a great job holding up the ship at the Mesquite location.

WILBER B. 
Rating:
3.0

The management team that was there was very rude and unconcerning and not helpful at all they need retraining and customer service skills

HARALD L. 
Rating:
5.0

The place needs more employees. Only the manager was there working the line when I picked up. He did a fine job though.

KENNETH K. 
Rating:
5.0

Customer did not leave a comment.

ARIEL C. 
Rating:
4.0

Customer did not leave a comment.

TAMARA ANNE D. 
Rating:
5.0

I did a reservation online but when I got there they could not find it. Someone needs to make the confirmation easier. The manager took a picture of my driver's license. I really took exception to that.

J C. 
Rating:
5.0

I really wish I could remember her name I want to say Felicia She's always going over and beyond her job to meet customers satisfaction Don't ever let her go She's a good employee each and every time I've been there 💯

TWYLA J. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
2.0

Customer did not leave a comment.

Laterria H.  |  Overall Experience 
Rating:
4.0

The only thing I would say is to make sure they do a proper check of gas levels of the vehicle. Other then that my experience was hassle free

COREDEL E. 
Rating:
4.0

Customer did not leave a comment.

Elgin M.  |  First Impressions 
Rating:
1.0

For the first month there was no air for the climate storage

Laterria H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amechi A.  |  Overall Experience 
Rating:
5.0

Thanks for helping me during a low place in my life keeping and my family things until we could get stable .

Tywanda L.  |  Overall Experience 
Rating:
5.0

The Staff was very helpful and friendly, even unlocking the exterior door when I misplaced my card.

Bob T.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

ELSA G.  |  Overall Experience 
Rating:
5.0

Courteous and helpful.

Redonna A.  |  Overall Experience 
Rating:
2.0

Paid for Climate and did not receive that at all!!!!!! Been a whole month and air is still not working all they keep giving us are excuses!! Would never put my belongings in this place again and will be calling upper management

Laterria H.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

MICHELLE G.  |  Overall Experience 
Rating:
5.0

The staff went above the call of duty to help us get into our unit.

Bob T.  |  First Impressions 
Rating:
1.0

I did not actually see the inside of the facility. I had words with the person working there. I drove from Fate, arriving at 6:55pm according to my iPhone. The entrance was already locked prior to 7:00. I just needed to get my key so I could store some items. The woman was checking in a truck and ignored me, then told me that she helped the last customer at 7:00pm and there was camera footage proving it. I was pretty angry, as I was moving the next day. The woman got right up in my face (according to friends waiting in a car). Even if I was angry, it was totally unprofessional of her to escalate the situation. My friends thought that she was going to get violent and considered calling the police. I ended up having to rent a truck at a cost of over $800.

Nancy B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brittany F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bridget F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Billy R.  |  Overall Experience 
Rating:
5.0

The lady at 80 n Gus Thomason was more than helpful.. she made phone calls to help where we could leave our uhaul there even though the drop location was at another location. She WAS A BLESSING

CASSANDRA H.  |  First Impressions 
Rating:
1.0

The woman who was working there said she helped the person before me at 6:59pm and that I got there after 7pm. I raced to get there before 7 and did get there at 6:57pm. She said she couldn’t help me because it was after 7:00 when I got there. She asked if I wanted to see camera footage and I said yes. She did not show me. I explained that I had to be out of my house in the morning. She said there was nothing she could do. I said that I tried to call and that someone should answer the f***ing phone. Then she got aggressive and said since I was rude she wasn’t going to help me at all. I’ve worked in retail and know that you are supposed to try to de-escalate, not confront the customer and make it worse. My friends were watching from another vehicle and said that the employee got right up in my face and looked like she was about to hit me when I walked away. I will never go back there and want a refund for the insurance. I will attempt to find another place to rent a truck in the morning. I’m sure she will tell a different story, but if you look at her camera footage , you will see that she locked the door early. You have definitely lost my business and I will tell everyone not to use the Mesquite location.

Nancy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Redonna A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Redonna A.  |  First Impressions 
Rating:
5.0

Customer service was great the help to take my car off of the car hauler with great!

TANYA YVONNE W.  |  First Impressions 
Rating:
1.0

Ayyyeee my girl Felicia is the best thing since sliced bread... as of the rest of the crew i don’t know them and Anna is a big thumbs down 10 outta 10 do not recommend

Dakota T.  |  Overall Experience 
Rating:
5.0

Staff was very professional and compassionate. Pushing my belongings up the ramp in 97 degree Texas heat was too much for me. I’ll hire some help when I’m ready to empty the Storage Unit.

richard m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aleisha Deann S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Billy R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA H.  |  Overall Experience 
Rating:
5.0

Every interaction I've had at u-haul has always been on a professional and courteous level, I would recommend this place to everyone.

Caresir G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Triniti B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHENELL H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

natalie w.  |  First Impressions 
Rating:
1.0

Not sure if the unit was clean and ready. I was unable to get in to see. The employee was rude and unhelpful. I canceled and asked for a refund.

Monica W.  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

Ronnie DeShaun M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

IRESHA S.  |  Overall Experience 
Rating:
3.0

When I initially rented the unit, I was not informed it was up stairs or an inside unit, also I was charged a full month’s rent because U-Haul does not do pro- rates even though I checked all of my belongings out on April 3rd, this policy needs to be changed! U-Haul is ripping people off

shannin c.  |  Overall Experience 
Rating:
5.0

Will always use your services and equipment to move. Thank you again

TINA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marquesha h.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

george W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andre S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

caron h.  |  Overall Experience 
Rating:
1.0

Expensive, and poor storage

nel P.  |  Overall Experience 
Rating:
4.0

Deberían cerrar los domingos a las 6pm o 7pm

Roberto R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

charlette b.  |  First Impressions 
Rating:
5.0

I came in about 10 to 15 minutes before closing because I came from the other location on Jim Millerand 175 and was told they didn't have any storages left so he told me where the closest one was but other than that angel at the Jim Miller location was not very friendly at all, but back to my visit to the gross road location everything was very satisfactory and even though I came in so close to closing the guy, and I am sorry I can't remember his name was very helpful and very nice

catherine c.  |  First Impressions 
No reviews have been submitted for this location.

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