Nothing everything is good and outstanding keep up the good work
EDWARD DCustomer Reviews for U-Haul Moving & Storage of Middleburg-Lakeside
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Lana did a great job getting me all set with the truck and trailer I needed
MARTIN GExcellent customer service
JAMES L. You might have noticed my booking was cancelled initially and later approved in the late evening when I provided the documents requested. I felt like it can be done in a better way.
AMBRESH AVery great experience
MARK CThis is the second u-haul I have rented in 6 months. Both trucks had a horrible vibration above 60 mph.
RICK CGreat, friendly staff. The trailer was ready and check out was easy. Thank you!
CHRISTOPHER LEveryone was very friendly and helpful
JOETTE HContinue
JAMES AConvenient location, fantastic rates, outstanding service with patient, courteous and knowledgeable associates.
STANLEY PVery excellent customer service care at location and Very polite and understanding with all questions.
BENITO ETruck stunk. Service inside was horrible
CHRISTINA PEvery was good thank you
DON MHad issues with customer service rep for U-Haul. Contacted a local U-Haul location and Ryan took great care of me and handled all my issues with one phone call. Definitely recommend this location for all moving needs.
LISA ROne recommendation would be to skip the step for customer to confirm the vehicle condition. Instead, Uhaul should have the vehicle condition properly documented in their records prior to rental. Saves the unnecessary anxiety of possibly missing some preexisting damage to the vehicle.
PARAG PStaff was friendly and professional.
ROBERT WEverything was efficient and easy. I recommend please remind customers furniture pads are rentals and must be returned at drop-off site.
ROBERT SThe owner was very rude and overcharged me.for a whole day.
eric hAlways courteous, helpful, smooth experience. Great staff!
RICHARD CGreat service. Very friendly employees who are happy to help and answered all my questions perfectly!
ROBERT ZThe guy inside was great. The kid who tried to hook up my trailer was doing it wrong (connected the hitch upside down) so I had to help correct him.
HEATHER BQuick and easy. Very convinient.
FRANCISCO GManager was very helpful and friendly. Excellent
JAMES PAmazing overall experience. Storage space was very clean and spacious. Great price. The truck rental experience also phenomenal. Being able to pull in a bay in inclement weather and move your things in or out will always impress me with my experience with U-Haul. THANK YOU
Brian J | Overall ExperienceThey got me in and out quickly both during the pickup and the drop off.
stephen BStaff was courteous, professional and knowledgeable. Good attitude and a smile goes a long way for making a return customer. Thanks for an enjoyable experience. I will recommend UHaul and use them again.
EARL OThe trailer was in perfect condition obviously well maintained. The persons that served were professional and friendly. I did not observe anything that I saw that required improving.
JOSEPH FQUICK & FRIENDLY SERVICE
JOSEPH CThe size of the truck did not accommodate as advertised. We had to make two trips, causing us to go over the miles and having to pay extra because the size of the truck did not fit our needs.
Marla CKeep up the great work the staff is doing.
JUAN MProfessional, and extremely helpful!!!
Rhonda GNo
SEUNG SI had a few interactions with this location and it’s been by far the best ones I’ve had ever. The whole team is helpful and willing to offer advice.
Kathleen PThe young man that checked me out was NOT very impressive. He didn’t explain many things and never seemed to want to leave his chair, even though no other customer was there. Actually, he seemed very uninterested in his job
ERNESTO GYour staff was courteous and helpful made the moving a pleasure appreciate them so much because of them would definitely use You haul again
DONNELL JEmployees did a wonderful job making the transaction smooth. Kind and courteous. If I need another rental I would go back to U-Haul again.
MARY SWe were helped at every stage of our journey. Very convenient helping hand
Ron L | First ImpressionsIt was easy to book, pickup trailer and return. They hooked up the trailer and I never had to disconnect until I returned the trailer. Everything thing worked.
JERRY SWe were helped from the moment we arrived. The customer service gave us the information we needed to accomplish the job.
RONALD LThe team was great and easy to work with. They went out of their way to help us out with our move.
ERIC VGreat facility and very helpful staff. Accommodated for large truck unloading with internal bays. Always plenty of carts available for use. When the need arises again, will rent from this location.
JENNIFER E | Overall ExperienceNothing whatsoever!
MICHELLE HFast, friendly, and easy service returning truck and equipment.
AHSHA BGreat staff.
GREGORY CVery good service. Great selection on site. Nice and clean facility. Very respectful.
TIMOTHY LHopefully most of u get to work with a young gentleman by the name of Gavin. He was wonderful to work with and very knowledgeable. He was extremely helpful and helped us to have a very smooth drop-off experience. Great personality too- keep up the great work young man you'll go far in life.
COLEMAN MEverything was great except we were storing on the 3rd floor and the elevator was having issues where it would lock up and not work when arriving at the 3rd floor. It made it difficult to bring things up and down. The staff were always helpful and friendly. They went above and beyond to ensure satisfaction. We moved to another facility closer to where we live. There are no uhaul climate storage centers close. Uhaul should think about putting a climate storage down 17 between Palatka and Deland
Jonathan S | Overall ExperienceStaff were excellent. They walked around the equipment with me and performed a thorough inspection to ensure all lights were functioning. They were quick to check me out. I was at the store for 15 minutes from the time I walked in until the time I pulled out.
MATTHEW PHave a designated area for return drop off rented equipment.
DON DEverything was excellent thank you for your service
JOSE T | Overall ExperienceEverything went well, no complaints of anything.
CHARLOTTE C | Overall ExperienceI rent from U-Haul often. This has been, by far, the best experience yet. I have had several great representatives and a few horrible ones (the Ocala location comes to mind), each to which garnered a review. In this rental case, the sole reason for an Excellent rating is the representative who assisted me. This is the first time I have worked with Kaleb. His attention to detail and strict adherence to procedure is impeccable! Of course, not being an employee of U-Haul, I do not know their procedures. However, Kaleb went through his checklist, line by line, to ensure a proper check out and coincident check in. His professionalism, WORK ETHIC (all caps to reintroduce this concept to the current work force in America) courtesy and respect set the bar high for others to strive for. In my opinion, U-Haul management should follow Kaleb around for a week with cameras to create the new training videos for their new and current employees. Kaleb definitely sets the standard for Top Tier customer service and shines a glowing light on the U-Haul corporation. He should be recognized for his efforts at the highest level. If U-Haul ever creates a mentorship program, Kaleb should be appointed as the Program Manager.
MICHAEL YGreat customer service 😊
GLENDA WYou need a waiting room for customers . Waiting 2 or 3 hours in the sun was not fun.
Carlos GNothing to improve, all the staff was pretty friendly and knowledgeable, I hope they set up this place as standard all around U-Haul’s locations. Connor help me a lot with my rental, he when above and beyond on fixing my bad experience I got at other U-Haul location. Thanks for having this amazing team, serving all of us with our moving logistics and make all that change more smooth and fast.
OSCAR RNice people, easy location, very clean and everything needed for moving and storage
JEFFREY TI was soooo excited that the van had a back up camera! It saved me having to get in and out to walk to the back to make sure I wasn't going to bump into anything. Awesome upgrade for women drivers :)
JENNIFER OThe customer service was good at reservation. But the Uhaul we rented had a few leaks in it. My belongings got wet. When I called to inform them about the leaks in their vehicle, and my belongings, I didn't even get an apology. Customer service needs improvement in order for me to patronize this store again.
LAWANDA MVery kind of people very outstanding. of customer service..
karen lAll went well. I will return for future needs
PAUL YThere’s nothing you can improve on if you’re just dropping equipment off. The U-Haul employee was excellent
JOHN WVery professional and knowledgeable.
Yolanda WRyan was helpful in getting my account set up, and all the staff were friendly and helpful.
Jerry C | Overall ExperienceExcellent facility, carts were so helpful to the process. Loved a restroom and water fountain - really great setup. Only thing that would have put this 10/10 would be a loading dock, the handicapped spot and sign are directly in front of the double doors, so our truck ramp had to be alongside next spot, and going down ramp and over - a loading dock would have been best.
JESSICA S | First ImpressionsAwesome experience! Storage facilities very clean. Staff always friendly and knowledgeable. Have and will continue to recommend this U-Haul to everyone!
MARGARET L | Overall ExperienceStaff members were extremely helpful and provided full assistance with all parts of my experience.
Michael A | First ImpressionsRyan and the other staff were extremely helpful. They all had very pleasant attitudes. They went above and beyond to ensure everything was great for us.
Jonathan S | First ImpressionsDalton A and Ryan were amazing in helping with the units. Everyone there was always so friendly and willing to help and answer all questions we had. Thank you. Highly recommend this place. The only thing is, UHaul should really evaluate the prices on the units, there are other facilities near by that are a little cheaper. That's not the fault of the people that work there but just wanted to mention.
Stephanie T | Overall ExperienceVery helpful staff and there was always a person on the floor making sure the facility was clean.
Rick P | Overall ExperienceThe staff and managers was super helpful and very knowledgeable. From getting the right size unit, the right truck rental and even showing me how the cards work to activate and deactivate the storage units. Great location and the right staff. Thanks
Ambrosio R | Overall ExperienceLovely, new, super clean facility. Excellent staff. Only criticism is access hours ending at 10 pm should be extended a bit longer for customer convenience. Several other local competing facilities offer 24 hr access.
Laurieanne M | Overall ExperienceI’ve always used Uhaul because they keep is safe & clean
Charlisa R | Overall ExperienceDalton at the Middleburg location was very helpful and professional
JAMES B | First ImpressionsMy only issue was my LEATHER chairs were covered in mold. I was able to clean them.
Cynthia E | Overall ExperienceVery helpful and friendly. Easy process.
ALAN K | Overall ExperienceVery good experience at both facilities. We rented trucks from lake Nona U-Haul storage and rented storage units at the Middleburg/Lakeside U-Haul storage. Both were great to work with.
SANDRA M | Overall ExperienceThe manager Ryan and his staff are the best! Sorry guys I don’t remember all your names.
Donna T | First ImpressionsManager sucks and has a horrible attitude
JASON V | Overall ExperienceThe staff was very friendly and helpful.
Samuel C | Online Move InGreat Staff, friendly, and knowledgeable
Yuri A | First ImpressionsI truly enjoyed my experience with U-Haul
catonna d | Overall ExperienceThis was my first time renting a storage unit from U-Haul and I never picked up from one location and dropped off at a different location. It was so convenient. I won’t do it any other way from now on especially from the Arlington area way cross to Middleburg area. Thank you
catonna d | First ImpressionsEveryone at this location was very helpful and friendly. Very clean facility. We rented a unit and also twice rented trucks. Very happy with service!
Dawn H | Overall ExperienceI was extremely happy with this facility. The staff was always very friendly, professional and helpful. The facility is extremely clean, very secure with a lot of cameras.
SHERYL G | Overall ExperienceThe hours are ok but if it’s self serve why can’t they be opened at least until midnight.
Cynthia E | First ImpressionsI made several visits to this location for different needs (storage, trailers, moving boxes, etc.). Ryan and his team were super helpful each time and I will definitely use this location for any future U-Haul needs.
Lindsey L | Overall ExperienceIt was a speedy, friendly check in. Ryan was great to work with and answered all questions I had.
Patrick C | First ImpressionsAmazing service!
jacklyn g | Overall ExperienceGreat staff and Gm love the facility
KATINA M | First ImpressionsKnowledgeable, friendly staff. Clean, good lighting, access to carts to help with moving things in to unit.
Jeanette H | First ImpressionsI did find it disappointing that are no pro rated refunds issued if you have to vacate the storage unit before your monthly contract is complete.
Karen W | Overall ExperienceGreat service and convenient.
Nick R | Overall Experience