Customer Reviews for U-Haul Moving & Storage of Middletown

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Middletown

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Sarah S.
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Never recieved the moving pads i paid for. Checking in took 40 minutes because the guy didn't know what he was doing. The woman I returned it to seemed rushed and dismissive when I asked if there was anything else I needed to do NOT SATISFIED AND WILL NOT BE BACK

Susan M.
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Stop charging customers money after they return the truck. And nothing was wrong gas was full no damage.truck was turn in a day early. I think if your going to rent u - hauls you need to be open to receive them when they need turned in. Not my. Fault your not open

KELLY S.
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When I picked up the vehicle in Middletown the vehicle was on 1/4 of a tank of gas I told the manager and I took a picture and when I returned it in Dayton I returned it at a half a tank of gas which was more than it had when I got it I told the guy I wanted 80 miles cuz I was going from Middletown to Huber Heights but I went to Riverside which was closer and they still charge me over the limit I didn't get back my hundred dollars like I was supposed to I only got 45 and I supposed to get a hundred I'm very upset about this and I would like to talk to someone higher up

Cody C.
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Customer did not leave a comment.

SHARETTA T.
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Customer did not leave a comment.

Sharronkay L. | Overall Experience |
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This location and young white lady most helpful!!!

MICHAEL D.
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Customer did not leave a comment.

LEO Q.
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I was told at rental office that I would get gas refund for truck was almost empty when I got it. Drop off location did not comply... Bad way of doing business. Otherwise it was alright.

ANTHONY S.
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Customer did not leave a comment.

CARLOTTA S.
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You need more employees

Brett K.
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Nothing everything went smooth

Ebony B.
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Customer did not leave a comment.

Sonya P.
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Everything was great! Thanks

Richard F.
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Customer did not leave a comment.

DENNIS A.
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Scott S.
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Amber M.
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Brad B.
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Had to take a long walk to get my truck on the lot next door. Very congested parking. Young lady behind the counter was very nice.

WYNSTON D.
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Customer did not leave a comment.

SASHA M.
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Customer did not leave a comment.

Dion B.
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Jessie C.
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The only problem I ran into was they Sign me a storage locker that was already taken but it was a easy fix thanks for the great costumer support

William B.
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Customer did not leave a comment.

Willaim M.
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Marc G.
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Alexander W.
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Billy B.
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Paul W.
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Donald C.
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None

Berry M. | Overall Experience |
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Every time I went to get something out of my storage or to put something in, the Folks working there was always nice always said Hello, to me. Thank you U-haul of Middletown.

EDWARD M.
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Nothing I always get my equipment at this location I have got equipment at other locations years ago and this place here is great the employees at this location are very helpful and always have what we need I have a company and we use trucks and trailers a lot so don't change a think it is great here at the verity parkway location . Edward Mattox owner of MattoxWoodworking

ROBERT R.
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I was charged 25.00 for cleaning for what? There was no trash,debri or dirt! I dusted off the interior and even dusted out the little debri in floorboard area. I may have left small paper receipt on dash. However, I don't feel as if I should've been charged 25 bucks for one piece of paper

Conrad R.
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The truck rental went fine ,but my wife rented a storage unit and that was a disaster. The unit they gave her had padlocks on it . We called and told them that and they said the GM would call us and come down to help us and he never showed up .I had to drive back to the office and they gave us a new unit that was empty.

Charles W.
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Customer did not leave a comment.

Gary W.
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Customer did not leave a comment.

Caleb M. | First Impressions |
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This was the worst customer service experience I've ever had. The man who processed my transaction Sunday morning was shockingly rude. He seemed to have no idea what he was doing and got bitey with me when I asked questions about my rental agreement. I reserved a unit online and he told me it didn't exist, even when I offered to show him a screenshot of the confirmation page. He instead tried to get me to buy a much larger one (at over 50% of the cost of what I'd ordered) without mentioning that another, only slightly larger, one (just $5 more) was available. I had to specifically ask if this was the case and only then did he conveniently find a comparable alternative in the system after I stood at the counter waiting for at least 15 minutes. When I told him I was having trouble getting the green zip tie off the door and asked if he had a pair of scissors I could borrow, he laughed at me, rolled his eyes, and smugly told me I needed to use my hands. I very much wish I'd chosen to use a different storage facility.

John L.
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Customer did not leave a comment.

BRIAN S.
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Imani L.
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joesph F.
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The staff is friendly and professional. Quick hookup and you're on your way!

Christian M.
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Customer did not leave a comment.

DANNY D.
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Customer did not leave a comment.

REUBEN K.
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Keep doing what you are doing and customers will appreciate your service.

Allan T.
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Customer did not leave a comment.

Ifeanyi A.
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SUSAN S.
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David B.
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William F.
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Mark L.
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Check out takes way too much time... I even did the online check-in before I went to pick -up the trailer. I have rented the same trailer before and from the same location.

Paul M.
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Customer did not leave a comment.

Christopher H.
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Took a while to get processed to pick up the truck. This ate into the time we had to move. Then our son broke his collarbone during the move, which made it so we returned the truck a few hours late, (after hours anyways.) We were charged a late fee. Not impressed.

Gary M.
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Hire New People

Darlene E.
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Customer did not leave a comment.

Wayne D.
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Good experiance. Made for a great trouble free couple days

Wayne D.
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Everyone helpful and professional during this stressful time. Helped a lot thank you

Sheryl T.
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Customer did not leave a comment.

Abigail L.
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Great service, affordable price, customer service was easy to work with and very friendly!

DONALD P.
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Uhaul experience in Ohio was excellent. No improvement needed. Your employee was excellent to deal with and superior service. Thank you

steve C.
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Everything was fine.

KENT D.
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I rented a van other than how much gas it used not a bad experience

KENNETH H.
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Can't think of anything...total experience was t op of the line. Everyone very friendly and fast service!

Emilie P.
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Customer did not leave a comment.

GREGORY B.
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charged my credit card a extra 59 dollars after telling me to my face I was paid up they did this with out me knowing very dirty to do a good customer that way I will never rent from here again

TIFFANY J.
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Customer did not leave a comment.

Christian W.
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Customer did not leave a comment.

david W.
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Customer did not leave a comment.

Wilford A.
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Just received lost charge for $170 which is abusive. Was late returning to unfortunate circumstances and was told I would be charged another $39.95. There was no mention of an extreme charge for anything else. This seems to be an underhanded way to increase your revenue and gouge your customer. Surely not a way to endear your customer. We did not lose or damage the vehicle in any way and consider this charge unwarranted. Please advise.

THOMASARTHUR R.
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Great job, very helpful. Also would like to know if they had toll passes so I could have paid up front. They were not sure if there was any or how this woiuld work.

Antonio D.
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Customer did not leave a comment.

Carl M.
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You guys need to give me my money back I did not fucking use the truck enough for you to charge me 320dollars I will be sueing you in small claims court

david W.
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Customer did not leave a comment.

todd H.
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David B.
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Allison does a great job! She is fast and efficient and a pleasure to work with. Great asset to your business!

Robecca S.
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Customer did not leave a comment.

Kathryn S.
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The service was excellent. Humor and warmth eased a stressful time period.

Joseph F.
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Streamline the check-in process for customers making an online reservation.

David B.
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Allison does an excellent job and always has everything ready!!

teresa R.
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The U Haul/Share process needs to be improved. Also when I tried to call the 800 number multiple times I was on hold for long periods and wasn't able to reach a live person. I finally was able to get someone on the phone and arrange a rental, but then was switched to the U Haul Share when I went to pick up a truck. One of the staff in the store was helpful, the other guy was unhelpful. I've used this location in the past several times. This time was not my best experience.

Kip M.
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Everything was perfect!!

Kevin K.
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Very clean!

Harvey G.
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Customer did not leave a comment.

THOMAS R.
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Customer did not leave a comment.

Barry E.
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CHRISTOPHER C.
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The lights in the rear of the truck did not work. The truck had so much damage I shouldn't have even purchased insurance on it. Even though I made sure the truck was driving and the green it went through way too much gas. The mileage was 10 miles off but because I didn't take a picture of it I don't have any proof.

LAWRENCE A.
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attendant was rude and not very helpful, trucks were parked so tightly together I had to squeeze between them had trouble opening door wide enough to get in, otherwise truck was in good shape and drove well

Robert B.
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Customer did not leave a comment.

Gregory C.
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The truck bed was muddy but it got cleaned when we dropped it off and we didn't need it.

James M.
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Customer did not leave a comment.

Russell A.
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Windshield wipes were crap. Did not clean window only smeared the water over the windshield. Mileage charge is why to high.

Mark S.
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Customer did not leave a comment.

David N.
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The employee was efficient, polite, and very helpful.

Davis K.
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Customer did not leave a comment.

Ricardo B.
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The pick up and drop off service was the worse and there was no one there to assist plus the internet service was horrible took us 1 hr just to pick up and another 1hr to drop off.

Kathleen Z.
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Customer did not leave a comment.

Kerri L.
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The truck we used was very old and needed new brakes. I didn't feel very comfortable driving it. I let the rep know and they said they will look into it.

LARRY W.
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The store branch in Middletown made it hard to extend the dates had to call corporate each time. Spent 1000 plus and got charged 95 for what I thought was a 7 charge for a dolly . Used it the last day . If I knew it would charge me 100 I would've never used it. I'll will never use U-Haul for anything again 200 to use 6 pads and a dolly . I would've kept them for that price ! Insane spend a thousand dollars on service then returned it earlier then I thought but covered it for a week . The sign is false advertisement only 7 $ doesn't say per day or rental period it's a scam a rip off ! Should be illegal ! Then the truck smelled like a old mechanic. Shocks were bad bounced everywhere. Only drove 68 miles it sat most of the time . Unhappy WILL NEVER USE U-HAUL AGAIN!!!!!!!!!!!!! Especially from Middletown ! What a joke !

Leigh H.
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Customer did not leave a comment.

Leslie M.
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Customer did not leave a comment.

Brandon L.
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I rented a trailer for a few days and Allison took great care of me, she was very helpful and knowledgeable. She was patient with explaining everything and answering all of my questions, she definitely made everything very easy for me and was very professional.

jan s. | Overall Experience |
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Staff was rude. The units were old and dirty

Melissa T.
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Customer did not leave a comment.

Steven W.
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The guy at the desk when I first went in wasn't professional and was rude. When I brought back the truck, the second guy was very nice and friendly.

James W.
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Customer did not leave a comment.

chelsea M.
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Customer did not leave a comment.

Thomas I. | Overall Experience |
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Customer did not leave a comment.

Katlyn W. | First Impressions |
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Staff was very friendly. Would definitely recommend this location. Thanks for all your help.

Joe D. | Overall Experience |
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Staff was very friendly and helpful

Marisa B. | Overall Experience |
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I booked my truck and storage unit at the same time online. Check in I had to make new reservations. The store manager refused to give me the free storage promotion and I had problems with everything.

AMANDA B. | First Impressions |
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Month free of storage. I was told on the phone that the storage unit that I had reserved was big enough for a 12,000 square foot house. No my stuff did not fit at all had to keep my stuff In U-Haul

Linette A. | Overall Experience |
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Keep up the good work!

louis d. | Overall Experience |
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Staff was helpful, building secure

William M. | First Impressions |
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Very friendly staff despite being busy.

Jason B. | Overall Experience |
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They was only supposed to charge us 307.00 but instead we have a chrge of 353.00 and would like that money back we are not pleased with this situation.

KIKI F. | Reservation |
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I never checked into this location. The reason being, the size that I was supposed to have, was not the size I was told I had. I was to be given a 4x8x6 or something instead of 10x12 or something.

MATT P. | Overall Experience |
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When I called to confirm that my box would be delivered, I was told that there was not record of it being scheduled for that day. I was not happy because I had a confirmation number.

JEFFREY H. | Overall Experience |
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X

christine J. | Overall Experience |
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I like the facility and the majority of the staff were very helpful and friendly. I had two units. Upon closing the one, I was disappointed to remember you don’t prorate rent, missed by a day.

tammy w. | Overall Experience |
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I have always Used U-Haul for all My Storage Needs And Won’t go Anywhere Else

Randy B. | Overall Experience |
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Never answer phones, ONE employee for forms & hook up equipment. You arrive at 9 a.m. to pick a reserved trailer, wait an hour then are expected to have a 24 hr. rental for 23 hrs.! Poor management.

ELIZABETH P. | Overall Experience |
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Used space 4 yrs. Never a problem.

Waymons F. | Overall Experience |
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I was very satisfied other then,not having 24hr. acsess to my storage. There should not be a phonammal fee to have access to my stuff. I feel that it is a gimmick to make more money.

No reviews have been submitted for this location.

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